User Guide for Cisco Unified Operations Manager 1.1
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

about

Alert and Event History     1-8

Alerts and Events     1-6

device management     1-9

Monitoring Dashboards     1-5

node-to-node tests     1-8

notifications     1-9

Phone Activities display     1-7

phone status tests     1-7

Service Impact report     1-9

Service Level View     2-1

Service Quality Alerts     1-6, 1-8, 4-1

synthetic tests     1-7

views     6-1

about Operations Manager     1-1

client, configuring     1-21

day-to-day operations     1-5

Alerts and Events     1-6

device management     1-9

Phone Activities display     1-7

Service Quality Alerts     1-6

how Operations Manager works     1-10

device management and configuration     1-10

response to notifications and alerts     1-14

setting up     1-2

Access Control Server (see ACS)

Access Port Groups, threshold settings, customizing     17-27

access ports

overriding groups     17-6

polling and thresholds     17-7

acknowledging

alerts, from Alert Details     3-28

alerts, from Service Quality Alert Details     4-8

ACS      19-19, 19-20

device-based filtering     19-22

Device Management pages and     15-2

mode, Operations Manager in     19-21

permissions     1-20

Polling and Thresholds pages and     17-12, 17-24

user roles     1-20

users, configuring     19-20

activating a view     6-2

ActivePortThresholdExceeded event, description and trigger     D-2

AdapterServer, Operations Manager-related CiscoWorks process     19-26

adding

devices

to DCR     15-4

to Operations Manager, automatically     15-11

to Operations Manager, manually     15-12

Service Monitor     19-7

synthetic tests     9-5

Cisco Conference Connection test     9-10

Dial-Tone test     9-6

Emergency Call test     9-11

End-to-End Call test     9-8

Message-Waiting Indicator test     9-12

Phone Registration test     9-6

TFTP Download test     9-9

views     6-2

administering Operations Manager

ports used by Operations Manager     19-6

protocols used by Operations Manager     19-6

SNMP     19-28

queries, configuring system for     19-29

security, configuring for queries     19-30

system application MIB log file, viewing     19-30

system (see system administration)

System Status report, viewing     19-10

administration pages, launching from Service Level View     2-18

Alert Details page     3-9

(see also events processed by Operations Manager)     D-1

Alert History, launching     3-11

alerts, handling through     3-27

acknowledging     3-28

annotating     3-30

e-mailing     3-30

Detailed Device View, launching     3-20

device center, launching     3-12

event details, obtaining     3-9

event properties, viewing     3-15

events associated with an alert, viewing     3-14

starting the page     3-9

Launch Tools menu     3-12

layout     3-11

Path Analysis Tool, launching     3-12

performance graphs, launching     3-12

starting, from Alerts and Events     3-9

starting, from Service Level View     2-11, 2-12

tests, configuring from

node-to-node tests     3-12

SRST tests     3-12

synthetic tests     3-12

thresholds, configuring     3-12

Alert History     11-1

about     11-2

database for (itemFH), changing password     19-18

Event History page, understanding     11-12

launching, from Service Level View     2-12

log files for, where located     19-15

stored Alert History on events, searching

by alert ID     11-8

by date     11-9

by device     11-7

by event ID     11-7

by group     11-9

stored history on events, searching     11-7

understanding     11-10

alerts

acknowledging

from Alert Details     3-28

from Service Quality Alert Details     4-8

annotating, from Alert Details     3-30

clearing

from Alerts Details     3-30

from Service Quality Alert Details     4-8

definition     1-6

e-mailing

from Alert Details     3-30

from Service Quality Alert Details     4-9

responding to     1-21

Service Quality Alerts display     4-1

stored information on, obtaining all     11-4

searching by alert ID     11-5

searching by date     11-6

searching by device     11-5

searching by group     11-6

viewing impact of     3-17

Alerts and Events display     3-1

alert details, obtaining     3-4

customizing     3-7

filtering     3-7

views, selecting     3-7

diamond icons     3-6

how and when to use     3-1

layout     3-2

log files, where located     19-15

overview     1-6

starting     3-2

starting additional displays from

Alert Details page     3-9

Detailed Device View     3-18

tool buttons on     3-4

using     3-1

views, selecting     3-7

alert severity icons

Alert Details     3-6

Service Quality Alerts     4-7

alert status, defined     3-7

All IP Phones/Lines report, understanding     12-8

AMAServer.properties file     9-22

annotating alerts from Alert Details     3-30

Application and Connectivity poller log files, where located     19-15

ApplicationDown event, description and trigger     D-2

ApplicationPartiallyRunning event, description and trigger     D-2

applications, configuring for synthetic tests     9-3

number of phones needed, determining     9-3

phones, configuring     9-4

applications, launching external     2-19

applying changes to polling and thresholds     17-54

audience for this document     xxiii

AverageLatency_ThresholdExceeded event, description and trigger     D-2

B

backing up and restoring data     19-24

BackupActivated event, description and trigger     D-2

backup interface support, threshold category     17-38

C

CallManagerDown event, description and trigger     D-2

Campus Manager

launching, from Service Level View     2-19

server, specifying     19-12

CASUSER, Operations Manager file owner     19-18

cautions

on synthetic test failures     9-3

significance of     xxiv

CCM, defined     5-5

CCMEDown event, description and trigger     D-3

CCMEEphoneDeceased event, description and trigger     D-3

CCMEEphoneLoginFailed event, description and trigger     D-3

CCMEEphoneRegistrationFailed event, description and trigger     D-3

CCMEKeyEphoneRegistrationChange event, description and trigger     D-3

CCMELivefeedMOHFailed event, description and trigger     D-4

CCMEMaximumConferencesExceeded event, description and trigger     D-4

CCMENightServiceChange event, description and trigger     D-4

CCMEStatusChange event, description and trigger     D-4

CCMHttpServiceDown event, description and trigger     D-4

CCMHttpServiceInaccessible event, description and trigger     D-5

CCMHttpServiceInaccessible event, determination of     E-3

CCM MIB variables, setting for phone tracking     E-3

Cisco 1040, Event History for     11-17

Cisco1040ProbeDown event, description and trigger     D-6

Cisco 7960 IP phones, and synthetic tests     9-3

Cisco Analog Access, perfmon counter object     A-10

Cisco CallManager

cluster name, changing     E-2

CPU usage records     I-6

credentials     15-25

device icon, Service Level View     2-8

information, recording     9-23

IP phones, associated with     2-13

Media Convergence Server, running on     E-2

MGCP gateway

BRI channel usage records     I-32

E1 PRI channel usage records     I-23

T1 CAS channel usage records     I-12

T1 PRI channel usage records     I-21

perfmon counter object     A-4

port usage records     I-6

server memory usage records     I-52

setting up for use with Operations Manager     E-1

SIP device usage records     I-52

utilization statistics     7-2

Cisco CallManager Express

device icon, Service Level View     2-8

ephone usage records     I-35

IP phones, associated with     2-13

IP phones, registered to     12-6

key ephone usage records     I-35

memory usage records     I-18

performance polling records     I-4

utilization statistics     7-2

Cisco Conference Connection synthetic test

about     9-2

adding     9-10

information for, recording     9-24

Cisco CTI Manager device, perfmon counter object     A-10

Cisco CtiManager device, perfmon counter object     A-9

Cisco H323, perfmon counter object     A-10

Cisco HW Conference Bridge device, perfmon counter object     A-14

Cisco IOS

gatekeeper

CPU usage records     I-16

memory usage records     I-18

performance polling records     I-4

zone usage records     I-15

gateway

BRI channel usage records     I-33

CPU usage records     I-16

DSP usage records     I-20

E1 CAS channel usage records     I-27

E1 PRI channel usage records     I-30

memory usage records     I-18

performance polling records     I-4

T1 CAS channel usage records     I-25

T1 PRI channel usage records     I-28

versions required for node-to-node tests     10-2

Cisco IOS IP SLA (see IP SLA)

Cisco IP Contact Center

server CPU usage records     I-53

server memory usage records     I-52

Cisco IP Contact Center usage records     I-51

Cisco location, perfmon counter object     A-11

Cisco Media Streaming Application, perfmon counter object     A-11

Cisco MGCP BRI CAS device, perfmon counter object     A-8

Cisco MGCP FXO device, perfmon counter object     A-8

Cisco MGCP FXS device, perfmon counter object     A-9

Cisco MGCP gateway

BRI channel usage records     I-32

E1 PRI channel usage records     I-23

perfmon counter object     A-6

T1 CAS channel usage records     I-12

T1 PRI channel usage record     I-21

Cisco MGCP PRI device, perfmon counter object     A-7

Cisco MGCP T1 CAS device, perfmon counter object     A-7

Cisco MOH device, perfmon counter object     A-13

Cisco MTP server, perfmon counter object     A-13

Cisco Secure Access Control Server (see ACS)

Cisco SW Conference Bridge device, perfmon counter object     A-15

Cisco transcode device, perfmon counter object     A-15

Cisco Unified Service Monitor (see Service Monitor)

Cisco Unity     2-9

port usage records     I-36

server CPU usage records     I-53

server memory usage records     I-52

utilization statistics     7-3

Cisco Unity Connection

port usage records     I-50

server CPU usage records     I-53

server memory usage records     I-52

Cisco Unity Express

device icon, Service Level View     2-8

mailbox usage records     I-33

memory usage records     I-18

utilization statistics     7-3

CiscoView

launching, from Service Level View     2-19

server, specifying     19-12

CiscoWorks

Permissions Report     1-20

processes related to Operations Manager     19-25

AdapterServer     19-26

DataPurge     19-26

DfmBroker     19-26

DfmServer     19-26

EPMDbEngine     19-26

EPMDbMonitor     19-26

EPMServer     19-26

FHDbEngine     19-26

FHDbMonitor     19-26

FHPurgeTask     19-26

FHServer     19-26

GPF     19-26

GpfPurgeTask     19-26

INVDbEngine     19-26

INVDbMonitor     19-26

InventoryCollector     19-26

IPIUDataServer     19-26

IPIUDbEngine     19-26

IPIUDbMonitor     19-26

IPSLAPurgeTask     19-26

IPSLAServer     19-27

ITMCTMStartup     19-27

ITMDiagServer     19-27

ITMOGSServer     19-27

IVR     19-27

NOTSServer     19-27

PIFServer     19-27

PTMServer     19-27

QoVMServer     19-27

QOVR     19-27

QOVRDbEngine     19-27

QOVRDbMonitor     19-27

QOVRMultiProcLogger     19-27

SDRPurgeTask     19-27

SIRServer     19-27

SRSTServer     19-27

STServer     19-27

TISServer     19-27

TopoServer     19-27

VHMIntegrator     19-27

VHMServer     19-27

VsmServer     19-27

user roles     1-20

window, working with     1-15

clearing

alerts from Alert Details     3-30

alerts from Service Quality Alert Details     4-8

events from Service Quality Alerts     19-9

cloning

notification group     14-17

CME, defined     5-5

codecs, displayed by Service Quality Alerts     4-7

CodeRedStateEntered event, description and trigger     D-6

CodeYellowStateEntered event, description and trigger     D-6

Common Services groups     16-1, 16-8

ComponentDown event, description and trigger     D-6

configuring

applications, for synthetic tests     9-3

client, for Operations Manager     1-21

IP phones, for synthetic tests     9-4

LDAP server     15-26

logging     19-14

Operations Manager (see Operations Manager, configuring and administering)     19-1

Personalized Report     13-1, 13-3

polling (see polling and thresholds)     17-1

schedules, daily purging     19-13

Service Monitor     19-9

SNMP

on Catalyst devices     19-5

on IOS-based devices     19-4

synthetic tests     9-2

thresholds (see polling and thresholds)     17-1

thresholds, MOS level     19-9

connectivity details

hop count     2-8

neighbor     2-8

contained devices, how Operations Manager handles     15-10

containing devices, how Operations Manager handles     15-10

CPU usage records

Cisco CallManager     I-6

Cisco DPA     I-14

Cisco IOS gatekeeper     I-16

Cisco IOS gateway     I-16

server

Cisco IP Contact Center     I-53

Cisco Unity     I-53

Cisco Unity Connection     I-53

creating

device groups     16-11, 16-14

phone status tests     8-4

self-signed security certificates     19-23

credentials

default, for devices     15-28

device, editing     15-16

for Cisco CallManager     15-25

CriticalServiceQualityIssue event, description and trigger     D-7

CTI applications     12-8

CUEApplicationStatusChange event, description and trigger     D-8

CUEBackupFailed event, description and trigger     D-8

CUECCMConnectionLost event, description and trigger     D-8

CUEResourceExhausted event, description and trigger     D-8

CUESecurityIssue event, description and trigger     D-8

CUEStorageIssue event, description and trigger     D-9

customizing the Alerts and Events display     3-7

filtering     3-7

views, selecting     3-7

customizing the Phone Activities display     5-6

filtering     5-6

views, selecting     5-6

customizing threshold settings     17-27

D

daily purging schedules, configuring     19-13

databases in Operations Manager

itemEPM (event promulgation)     19-18

itemFH (Alert History)     19-18

ItemInv (inventory)     19-18

Itemipiu (IP phone information)     19-18

password for, changing     19-18

purging schedule for     19-13

qovr (Service Monitor)     19-18

Data Jitter (Enhanced UDP) tests, record format     I-56

data jitter test

Cisco IOS version required     10-2

IP SLA version required     10-2

DataPhysicalDriveDown event, description and trigger     D-9

DataPurge, Operations Manager-related CiscoWorks process     19-26

date and time

on Operations Manager client     1-16

on Operations Manager server     1-16

DCR

and physical discovery     15-4

configuring     15-7

deleted devices and     15-22

synchronization with Operations Manager     15-6, 15-8

automatic     15-11

manual     15-12

understanding     15-3

DCR, Display Name     15-9

DDV (see Detailed Device View)

deactivating a view     6-2

deleting

devices     15-22

groups     16-30

IP SLA-enabled device     18-5

node-to-node tests     10-13

notification group     14-18

phone status tests     8-7

Service Monitor     19-7

SRST tests     18-5

synthetic tests     9-20

views     6-3

Detailed Device View (DDV)     3-17

ACS and     15-2

Alert Details, launching     3-20

device center, launching     3-20

device elements, viewing in detail     3-21

information by device class     3-21

device monitoring, suspending or resuming     3-25

for device components     3-27

for devices     3-25

launching from Phone Activities display     5-5

launching from Service Level View     2-12

Launch Tools menu, using     3-20

layout     3-19

log files, where located     19-15

node-to-node test, configuring     3-20

origin of inventory and device information (VHMInteractor)     19-27

Path Analysis Tool, launching     3-20

performance graphs, launching from     3-20

polling settings, configuring     3-20

SRST test, configuring     3-20

starting, from Alerts and Events window     3-18

starting, from Service Level View     2-12

synthetic test, configuring     3-20

System Information Pane, missing value     3-19

thresholds, configuring     3-20

device

finding in Service Level View     2-5

unreachable     3-5

unresponsive     3-5

Device and Credentials Repository (see DCR)     1-2

device-based notifications     14-10

device center

launching from Alert Details     3-12

launching from Detailed Device View     3-20

device details, viewing     3-21

device groups, managing     16-1

(see also devices, managing)     15-1

about groups     16-1

ACS and     15-2

Common Services system-defined groups, working with     16-7

creating and editing groups     16-10

creating     16-11, 16-14

group membership, finalizing     16-26

group properties, editing     16-18

group summary, viewing     16-26

CS@ groups, defined     16-2

deleting groups     16-30

details of, viewing     16-27

editing     16-10

granting access to

all users     16-12, 16-15, 16-17

single user     16-12, 16-15, 16-17

Group Administration and Configuration page     16-9

group membership

details, viewing     16-29

refreshing     16-29

OM@ groups, defined     16-2

Operations Manager system-defined groups, working with     16-3

rules, understanding     16-22

examples     16-25

how defined     16-22

Rules Create page, example     16-24

values for each object type     16-25

system-defined groups, working with     16-3

78XX Media Servers     16-3

Access Port Groups     16-3

Cisco CallManager or Cluster     16-4

Cisco IP Telephony Applications     16-4

Digital Voice Gateways     16-6

Gatekeepers     16-6

H323 Gateways     16-6

Interface Groups     16-7

IP SLA Devices     16-6

MGCP Gateways     16-6

Phones with tests configured     16-7

SRST Devices     16-7

Switches with phones connected     16-6

Trunk Port Groups     16-7

Voice Gateways     16-5

Voice Mail Gateways     16-6

user-defined groups, working with

Access Port Groups     16-9

Interface Groups     16-9

Trunk Port Groups     16-9

device icons, Service Level View

Cisco CallManager     2-8

Cisco CallManager Express     2-8

Cisco Unity     2-9

Cisco Unity Express     2-8

gatekeeper     2-9

router     2-9

SRST device     2-8

switch     2-9

voice application server     2-9

voice gateway     2-8

device limits     1-21, 19-11

devices

contained and containing, how Operations Manager handles     15-10

discovery     15-23

duplicate     15-10

monitored, IP addresses for     15-13

neighbor     2-8

overriding groups for     17-6

polling and thresholds     17-7

devices, importing

into Operations Manager

automatically     15-11

manually     15-12

devices, limiting access to     16-3

devices, managing     15-1

about Device Management     15-1

ACS and     15-2

ACS device-based filtering     19-22

deleting devices     15-22

Detailed Device View, understanding     15-20

device details, viewing     15-19

device management, definition     1-9

device summary, displaying     15-7

device support     19-19

discovery status, viewing     15-25

getting started     15-1

groups (see device groups, managing)     16-1

how to start     1-10

importing devices

ports and interfaces that Operations Manager manages     15-3

types of devices that Operations Manager monitors     15-3

inventory, collecting     15-18

log files for, where located     19-15

naming     15-9

overview     1-9

SNMP timeout and retries, modifying     15-26

understanding     15-7

device support     19-19

DFM.log     19-15

DfmBroker, Operations Manager-related CiscoWorks process     19-26

DfmServer, Operations Manager-related CiscoWorks process     19-26

Dial-Tone synthetic tests

about     9-2

adding     9-6

diamond icons

on Alerts and Events display     3-6

on Phone Activities display     5-5

discovery

IP phone inventory collection     15-24

IP phone movement tracking     12-24

monitored devices, inventorying     15-23

physical, running     15-4

schedule log files, where located     19-15

status, for devices     15-25

DNS names, resolving     15-10

documentation     xxiv

audience for this     xxiii

IDU information     xxv

related to this product     xxv

typographical conventions in     xxiii

DPAPortCallManagerLinkDown event, description and trigger     D-9

DPAPortTelephonyLinkDown event, description and trigger     D-9

DSP usage records     I-20

duplicate

device name     15-13

IP address, for device     15-10

IP address, for IP phone     12-22

MAC address, for IP phone     12-22

Duplicate event, description and trigger     D-9

E

Echo tests

see Ping Echo tests     10-5

see UDP Echo tests     10-8

editing

device credentials     15-16

groups     16-10

inventory collection schedule

for devices     15-23

for phones     15-24

polling parameters     17-13

thresholds     17-25

views     6-3

e-mail

notifications     14-3

notifications, preventing blocking     19-13

responding to an alert     3-30

SMTP server, specifying for     19-13

Emergency Call synthetic test

about     9-2

adding     9-11

emergency responder information, recording     9-23

End-to-End Call synthetic test

about     9-2

adding     9-8

ephone usage records     I-35

EPMDbEngine, Operations Manager-related CiscoWorks process     19-26

EPMDbMonitor, Operations Manager-related CiscoWorks process     19-26

EPMServer, Operations Manager-related CiscoWorks process     19-26

error messages, from performance graphing     7-13

event details

obtaining from Alert Details     3-9

obtaining from Service Quality Alert Details     4-6

Event History

Alert and Event History, understanding     11-12

launching from Service Quality Alert Details     4-7

Service Quality Report, scheduling     11-3, 11-14

event names, customizing     14-19

Event Processing Adapter log files, where located     19-15

Event Promulgation Module log files, where located     19-15

event properties, viewing

from Alert Details     3-15

from Service Quality Alert Details     4-8

events

clearing, from Service Quality Alerts     19-9

from node-to-node tests     10-13

processed by Operations Manager, descriptions and triggers     D-1

ActivePortThresholdExceeded     D-2

ApplicationDown     D-2

ApplicationPartiallyRunning     D-2

AverageLatency_ThresholdExceeded     D-2

BackupActivated     D-2

CallManagerDown     D-2

CCMEDown     D-3

CCMEEphoneDeceased     D-3

CCMEEphoneLoginFailed     D-3

CCMEEphoneRegistrationFailed     D-3

CCMEKeyEphoneRegistrationChange     D-3

CCMELivefeedMOHFailed     D-4

CCMEMaximumConferencesExceeded     D-4

CCMENightServiceChange     D-4

CCMEStatusChange     D-4

CCMHttpServiceDown     D-4

CCMHttpServiceInaccessible     D-5

Cisco1040ProbeDown     D-6

CodeRedStateEntered     D-6

CodeYellowStateEntered     D-6

ComponentDown     D-6

CriticalServiceQualityIssue     D-7

CUEApplicationStatusChange     D-8

CUEBackupFailed     D-8

CUECCMConnectionLost     D-8

CUEResourceExhausted     D-8

CUESecurityIssue     D-8

CUEStorageIssue     D-9

DataPhysicalDriveDown     D-9

DPAPortCallManagerLinkDown     D-9

DPAPortTelephonyLinkDown     D-9

Duplicate     D-9

ExceededMaximumUptime     D-9

ExcessiveFragmentation     D-10

FanDegraded     D-10

FanDown     D-10

Flapping     D-10

GatewayLostContactWithCluster     D-10

HardwareConferenceOutOfResources     D-11

HeartBeatThresholdExceeded     D-11

HighAnalogPortUtilization     D-11

HighBackplaneUtilization     D-11

HighBroadcastRate     D-11

HighBufferMissRate     D-12

HighBufferUtilization     D-12

HighCapacityUtilization     D-12

HighCollisionRate     D-12

HighDigitalPortUtilization     D-12

HighDiscardRate     D-13

HighErrorRate     D-13

HighPortUtilization     D-13

HighQueueDropRate     D-14

HighResourceUtilization     D-14

HighUtilization     D-14

IDEATAPhysicalDiskDown     D-14

InformAlarm     D-15

InsufficientFreeHardDisk     D-15

InsufficientFreeMemory     D-15

InsufficientFreePhysicalMemory     D-15

InsufficientFreeVirtualMemory     D-15

InterfaceOperationallyDown     D-16

IPCCNotifications     D-16

JitterDS_ThresholdExceeded     D-16

JitterSD_ThresholdExceeded     D-16

LostContactWithCluster     D-16

MajorAlarm     D-16

MinorAlarm     D-17

MOHConnectionsLost     D-17

MOHOutOfResources     D-17

MTPOutOfResources     D-17

MultipleServiceQualityIssue     D-17

MWIOnTimeExceeded     D-18

NicDown     D-18

NodeToNodeTestFailed     D-18

OperationallyDown     D-18

OutboundBusyAttemptsThresholdExceeded     D-18

OutOfRange     D-19

PacketLossDS_ThresholdExceeded     D-19

PacketLossSD_ThresholdExceeded     D-19

PhoneReachabilityTestFailed event     D-19

PhoneRemoved     D-19

PimDown     D-20

PortLostContactWithCluster     D-20

PortsOutOfServiceThresholdExceeded     D-20

PowerSupplyDegraded     D-20

PowerSupplyDown     D-20

QualityDroppedBelowThreshold     D-20

RegistrationResponseTime_Threshold     D-21

RepeatedRestarts     D-21

Resumed     D-21

RingBackResponseTime_Threshold     D-21

RoundTripResponseTime_Threshold     D-22

SCSIPhysicalDriveDown     D-22

ServiceDown     D-22

ServicePartiallyRunning     D-22

ServiceQualityIssue     D-22

SoftwareConferenceOutOfResources     D-23

SRSTEntered     D-23

SRSTRouterFailure     D-23

SRSTSuspected     D-23

StateNotNormal     D-23

Suspended     D-24

SyntheticTestFailed     D-24

TemperatureHigh     D-24

TemperatureSensorDegraded     D-25

TemperatureSensorDown     D-25

TooManyInboundPortsActive     D-25

TooManyOutboundPortsActive     D-25

TooManyUnityPortsActive     D-25

TotalTimeUsedThresholdExceeded     D-25

TranscoderConferenceOutOfResources     D-26

Unresponsive     D-26

VoicePortLostContactWithCluster     D-26

VoicePortOperationallyDown     D-26

Service Quality

CriticalServiceQualityIssue     D-7

MultipleServiceQualityIssue     D-17

ServiceQualityIssue     D-22

stored Alert History on, obtaining all     11-7

searching by alert ID     11-8

searching by date     11-9

searching by device     11-7

searching by event ID     11-7

searching by group     11-9

stored Service Quality History on, obtaining all     11-15

searching by Cisco 1040 ID     11-17

searching by codec     11-16

searching by date     11-18

searching by destination     11-16

searching by MOS     11-15

searching by phone model     11-17

ExceededMaximumUptime event, description and trigger     D-9

ExcessiveFragmentation event, description and trigger     D-10

exporting

data from reports     1-18

IP Phones Status Change Reports, automatically     12-23

node-to-node test details     10-17

performance graph displays to a PDF file     7-10

performance graph tables to a CSV file     7-10

Personalized Report, automatically     13-13

Service Quality History reports, automatically     11-3, 11-14

F

FanDegraded event, description and trigger     D-10

FanDown event, description and trigger     D-10

FAT partitions     19-18

FHDbEngine, Operations Manager-related CiscoWorks process     19-26

FHDbMonitor, Operations Manager-related CiscoWorks process     19-26

FHPurgeTask, Operations Manager-related CiscoWorks process     19-26

file ownership     19-18

filters, in

Alerts and Events display     3-7

IP Phone Reports     12-11

Phone Activities display     5-6

Service Quality Alerts display     4-4

flapping and restarts, how Operations Manager calculates     G-1

Flapping event, description and trigger     D-10

format of import file

for node-to-node tests     10-11

for phone status test     8-5

for seed devices     15-5

for SRST test     18-6

for synthetic test     9-14

G

GatekeeperLostContactWithCluster event, description and trigger     D-10

gatekeeper registration delay test

Cisco IOS version required     10-2

IP SLA version required     10-2

gatekeeper registration delay tests

adding     10-9

gatekeepers

Cisco IOS performance polling records     I-4

CPU usage records     I-16

device icon, Service Level View     2-9

memory usage records     I-18

utilization statistics     7-2

zone usage records     I-15

GatewayLostContactWithCluster event, description and trigger     D-10

gateways

Cisco IOS, utilization statistics for     7-2

CPU usage records     I-16

MGCP port usage records     7-2

voice gateways, port usage records     7-2

generic interface and port performance threshold categories     17-37

broadcast threshold     17-37

collision threshold     17-37

discard threshold     17-37

error threshold     17-37

error traffic threshold     17-37

queue drop threshold     17-38

utilization threshold     17-38

getting started

with performance graphs (see also using performance graphs)     7-1

with Service Level View     2-1

getting started with Operations Manager     1-14

alerts, responding to     1-21

objects and groups, selecting     1-18

Operations Manager windows, working with     1-15

CiscoWorks window     1-15

dates and times displayed     1-16

Enter key versus buttons     1-16

Help, using     1-16

multiple windows     1-15

page not displayed, reasons for     1-16

reports     1-17

displays with more than 2,000 records     1-18

exporting data from     1-18

paging and sorting     1-17

printing     1-18

security alerts, responding to     1-21

user roles, understanding     1-20

GPF, Operations Manager-related CiscoWorks process     19-26

GpfPurgeTask, Operations Manager-related CiscoWorks process     19-26

Graphics Utility, log files, where located     19-15

graphs

launching

from Alert Details     3-12

from Detailed Device View     3-20

printing     7-11

types     7-9

utilization statistics

node-to-node-tests     7-4

performance polling     7-2

viewing     7-9

working with     7-9

groups

Common Services

overview     16-1

system-defined     16-8

configuring from Service Level View     2-17

H

HardwareConferenceOutOfResources event, description and trigger     D-11

HeartBeatThresholdExceeded event, description and trigger     D-11

help, online documentation     xxv

HighAnalogPortUtilization event, description and trigger     D-11

HighBackplaneUtilization event, description and trigger     D-11

HighBroadcastRate event, description and trigger     D-11

HighBufferMissRate event, description and trigger     D-12

HighBufferUtilization event, description and trigger     D-12

HighCapacityUtilization event, description and trigger     D-12

HighCollisionRate event, description and trigger     D-12

HighDigitalPortUtilization event, description and trigger     D-12

HighDiscardRate event, description and trigger     D-13

HighErrorRate event, description and trigger     D-13

HighPortUtilization event, description and trigger     D-13

HighQueueDropRate event, description and trigger     D-14

HighResourceUtilization event, description and trigger     D-14

HighUtilization event, description and trigger     D-14

hop-by-hop latency, viewing     2-13

how to start monitoring devices     1-3

I

ICMP polling     F-1

coordinating SNMP polling with     F-3

how Operations Manager calculates polling intervals     F-3

IDEATAPhysicalDiskDown event, description and trigger     D-14

IDUs (Incremental Device Updates)

general information     19-19

online information     xxv

import file format

for node-to-node tests     10-11

for phone status tests     8-5

for SRST tests     18-6

for synthetic tests     9-14

ImportFiles directory

and node-to-node tests     10-10

and synthetic tests     9-14

location of     9-14

importing

node-to-node tests     10-10

phone status tests     8-4

SRST information     18-5

synthetic tests     9-14

InformAlarm event, description and trigger     D-15

installing Windows SNMP Service     19-29

InsufficientFreeHardDisk event     D-15

InsufficientFreeHardDisk event, description and trigger     D-15

InsufficientFreeMemory event, description and trigger     D-15

InsufficientFreePhysicalMemory event, description and trigger     D-15

InsufficientFreeVirtualMemory event, description and trigger     D-15

interface and port flapping threshold categories     17-38

interface and port performance threshold categories

broadcast threshold     17-37

collision threshold     17-37

discard threshold     17-37

error threshold     17-37

error traffic threshold     17-37

queue drop threshold     17-38

Interface Groups, threshold settings, customizing for     17-27

InterfaceOperationallyDown event, description and trigger     D-16

interfaces

overriding groups     17-6

polling and thresholds     17-7

INVDbEngine, Operations Manager-related CiscoWorks process     19-26

INVDbMonitor, Operations Manager-related CiscoWorks process     19-26

Inventory Analysis report

understanding     12-8

when to use     12-1

inventory collection

schedule, for devices

editing     15-23

resuming     15-23

suspending     15-23

schedule, for phones

deleting     15-25

editing     15-24

InventoryCollector, Operations Manager-related CiscoWorks process     19-26

Inventory Collector log files for, where located     19-16

Inventory database (itemInv), changing password for     19-18

Inventory Interactor log files, where located     19-16

Inventory Services log files, where located     19-16

IP addresses

duplicate     15-10

for monitored devices     15-13

IP Address Report, viewing     15-13

IPCCNotifications event, description and trigger     D-16

IP Communicators report, understanding     12-8

IPIUDataServer, Operations Manager-related CiscoWorks process     19-26

IPIUDbEngine, Operations Manager-related CiscoWorks process     19-26

IPIUDbMonitor, Operations Manager-related CiscoWorks process     19-26

IP Phone Reports

filtering     12-11

launching a web interface from     12-14

overview of     12-1

understanding     12-8

IP phones

Cisco 7960, and synthetic tests     9-3

Cisco CallManager, associated with     2-13

Cisco CallManager Express, associated with     2-13

configuring for synthetic tests     9-4

phone extension numbers, recording     9-4

target phone requirements, meeting     9-4

disconnected from switch     5-1

extensions, multiple, and phone status tests     8-5

icon (Service Level View)     2-9

in SRST mode     5-1

inventory collection, understanding phone movement tracking     12-24

inventory collection schedule     15-24

adding     15-24

editing     15-24

viewing     15-24

IP phone movement tracking     12-24

lines, shared, and phone status tests     8-5

maximum number supported     19-11

searching for     12-1

unregistered     5-1

web interface, launching     12-14

IP phones, managing

configuring for synthetic tests     9-4

Phone Registration synthetic tests

about     9-2

adding     9-6

IP phone status, log files for, where located     19-15

IP Phone Status Change Reports

exporting, automatically     12-23

purging, manually     12-23

IP SLA     1-7, 8-1

IP SLA Responder     18-3

ping     8-1

versions required for node-to-node tests     10-2

IP SLA API library     19-17

IPSLAPurgeTask, Operations Manager-related CiscoWorks process     19-26

IPSLAServer, Operations Manager-related CiscoWorks process     19-27

itemEPM database     19-18, 19-25

itemFh database     19-25

itemInv database     19-25

Itemipiu database     19-18

ITMCTMStartup, Operations Manager-related CiscoWorks process     19-27

ITMDiagServer, Operations Manager-related CiscoWorks process     19-27

ITMOGSServer, Operations Manager-related CiscoWorks process     19-27

IVR, Operations Manager-related CiscoWorks process     19-27

J

jitter, Service Quality alert, caused by     4-7

JitterDS_ThresholdExceeded event, description and trigger     D-16

JitterSD_ThresholdExceeded event, description and trigger     D-16

K

key ephone usage records     I-35

L

latency, Service Quality alert, caused by     4-7

Launch Tools menu

on Alert Details page     3-12

on Detailed Device View     3-20

LDAP server, configuring     15-26

licensing

device limits     1-21

Service Monitor     4-1

licensing, and system limits     19-11

log file

maintaining     19-28

log files

maximum size before overwrite     19-15

viewing and maintaining     19-14

where located

adapterServer.log     19-15

ADD.log     19-15

CiscoCallManagerOrClusterGroupingError.log     19-16

DDV.log     19-15

DeviceManagement.log     19-15

dfmEvents.log     19-15

EPM.log     19-15

FHCollector.log     19-15

FHUI.log     19-15

Interactor.log     19-16

InventoryCollector.log     19-16

nos.log     19-16

PhoneReachability.log     19-15

Poller.log     19-15

PollingThresholdAdapter.log     19-16

Rediscovery.log     19-15

SRST monitoring logs     19-17

STIntegratorUI.log     19-17

TGU.log     19-15

TISServer.log     19-16

vgm.log     19-17

vhmEvents.log     19-15

VHMSTIntegrator.log     19-17

VHMSTIntegratorOperation.log     19-17

logging, configuring     19-14

LostContactWithCluster event, description and trigger     D-16

M

mailbox usage records, for Cisco Unity Express     I-33

MajorAlarm event, description and trigger     D-16

map display

Service Level View     2-6

using     2-6

MDF type     15-10, 15-16

media servers, setting up for use with Operations Manager     E-1

Cisco CallManager, running on     E-2

Cisco CallManager cluster name, changing     E-2

memory usage records

Cisco CallManager Express     I-18

Cisco IOS gatekeeper     I-18

Cisco IOS gateway     I-18

Cisco Unity Express     I-18

server

Cisco CallManager     I-52

Cisco IP Contact Center     I-52

Cisco Unity     I-52

Cisco Unity Connection     I-52

SRST devices     I-18

Message-Waiting Indicator synthetic test

about     9-2

failure, after Cisco CallManager upgrade     9-13

information for, recording     9-24

metrics (see statistics)

MIB log file, viewing     19-30

MIBs

notification MIB

GenAlarmEntry object type, attribute definitions     C-16

notification MIB, definition     C-1

polled     A-1, I-1

MinorAlarm event, description and trigger     D-17

MOHConnectionsLost event, description and trigger     D-17

MOHOutOfResources event, description and trigger     D-17

Monitoring Dashboards

active views     6-1

overview     1-5

monitoring devices, configuring for     1-3

MOS

threshold, violated     D-7, D-17

violation trap     D-22

MTPOutOfResources event, description and trigger     D-17

MultipleServiceQuality Issue event, description and trigger     D-17

MWIOnTimeExceeded event, description and trigger     D-18

N

names, devices'     15-9

neighbor device, viewing     2-8

NicDown event, description and trigger     D-18

NMSROOT

about     19-18

directory, where located     9-14, 18-6

NodeToNodeTestFailed event, description and trigger     D-18

node-to-node test graphs, configuring from Service Level View     2-16

node-to-node tests

adding multiple tests

test files, formatting for import     10-11

test Import file, creating     10-10

adding single test     10-2

gatekeeper registration delay     10-9

Ping Echo     10-5

Ping Path Echo     10-6

UDP Echo     10-8

configuring

from Alert Details     3-12

from Detailed Device View     3-20

from Service Level View     2-16

data files

format of     I-54

location of     I-1

naming convention     I-1

data files, managing

applications that require exclusive lock on     10-19

automatic purging of     10-19

backing up     10-19

saving to another system     10-20

deleting a test     10-13

failures, listed     19-11

graphs

available statistics for     7-4

configuring from Service Level View     2-16

overview     1-8

Personalized Report, including in     13-1

statistics     7-4

working with     10-1

notification group

cloning     14-17

deleting     14-18

device-based

adding     14-10

modifying     14-10

Service Quality-based

adding     14-13

modifying     14-13

viewing     14-18

notification MIB     C-1

definition     C-1

GenAlarmEntry object type, attribute definitions     C-16

notifications     14-1

configuring     14-7

e-mail, preventing blocked     19-13

event names, customizing     14-19

event sets, configuring     14-4

overview     1-9

resuming     14-19

suspending     14-18

understanding     14-1

Notifications, log files for, where located     19-16

NOTSServer, Operations Manager-related CiscoWorks process     19-27

O

object groups (see device groups, managing)     16-1

online help, using     1-16

OperationallyDown event, description and trigger     D-18

Operations Manager, configuring and administering     19-1

changes, applying     19-3

Operations Manager Configuration, using     19-1

scheduled tasks     19-3

SNMP traps, forwarding and receiving     19-4

enabling devices to send traps to Operations Manager     19-4

integrating with other trap daemons     19-5

System Status report, viewing     19-10

Operations Manager event names, customizing     14-19

Operations Manager ping, enabling     8-7

OutboundBusyAttemptsThresholdExceeded event, description and trigger     D-18

OutOfRange event, description and trigger     D-19

overriding groups

devices     17-6

interfaces     17-6

port     17-6

P

PacketLossDS_ThresholdExceeded event, description and trigger     D-19

PacketLossSD_ThresholdExceeded event, description and trigger     D-19

pass-through SNMP unidentified traps     B-4

CISCO-ACCESS-ENVMON-MIB traps     B-5

CISCO-CCM-MIB traps     B-6

CISCO-CONFIG-MAN-MIB traps     B-5

CISCO-ENVMON-MIB traps     B-5

CISCO-RHINO-MIB traps     B-5

CISCO-STACK-MIB traps     B-4

CISCO-SYSLOG-MIB traps     B-4

CISCO-VOICE-APPS-MIB traps     B-6

CISCO-VTP-MIB traps     B-5

repeater MIB traps     B-5

standard SNMP traps (RFC 1215)     B-4

STP traps     B-5

UMSEVENT-MIB traps     B-6

password for Operations Manager databases, changing     19-18

Path Analysis Tool

launching     2-13

launching, from Alert Details     3-12

launching, from Detailed Device View     3-20

launching, from Service Level View     2-13

Path Echo tests (see Ping Path Echo tests)     10-6

perfmon counter object

Cisco Analog Access     A-10

Cisco CallManager     A-4

Cisco CTI Manager device     A-10

Cisco CtiManager device     A-9

Cisco H323     A-10

Cisco HW Conference Bridge device     A-14

Cisco location     A-11

Cisco Media Streaming Application     A-11

Cisco MGCP BRI CAS device     A-8

Cisco MGCP FXO device     A-8

Cisco MGCP FXS device     A-9

Cisco MGCP gateway     A-6

Cisco MGCP PRI device     A-7

Cisco MGCP T1 CAS device     A-7

Cisco MOH device     A-13

Cisco MTP server     A-13

Cisco SW Conference Bridge device     A-15

Cisco transcode device     A-15

processor     A-17

performance degradation

troubleshooting     19-28

performance graphs

and polling     17-22

error messages     7-13

how to use     7-1

launching from Service Level View     2-15

layout, understanding     7-8

troubleshooting     7-5

utilization statistics

node-to-node tests     7-4

performance polling     7-2

performance polling

disabling     17-13

enabling     17-13

graphs, troubleshooting     7-12

ports, supported     17-23

resources, supported     17-23

utilization statistics graphs     7-2

voice utilization settings for     17-22

performance statistics, displaying     7-1

Permissions Report, CiscoWorks     1-20

Personalized Report

configuring     13-1, 13-3

definition     13-1

exporting, automatically     13-13

scheduling     13-13

summary     13-3

using     13-1

phone, finding in Service Level View     2-5

Phone Activities display     5-1

alert details, obtaining     5-4

customizing     5-6

filtering     5-6

views, selecting     5-6

DDV, launching     5-5

how and when to use     5-1

layout     5-2

overview     1-7

selecting views in     5-6

starting     5-1

using     5-1

phone reachability log files, where located     19-15

PhoneReachabilityTestFailed event, description and trigger     D-19

PhoneRemoved event, description and trigger     D-19

phone report, launching from Service Level View     2-13

phone status testing     8-1

phone status tests

adding a phone status test     8-4

deleting     8-7

details, viewing     8-7

failures, listed     19-11

getting started     8-1

before you add a test     8-2

maintaining tests     8-2

import file format     8-5

modifying     8-6

overview     1-7

Personalized Report, including in     13-1

scheduling     8-4, 8-7

physical connectivity, viewing     2-8

physical discovery

and DCR     15-4

and ping sweep     15-4

and seed devices     15-4

PIFServer, Operations Manager-related CiscoWorks process     19-27

PimDown event, description and trigger     D-20

ping

enabling Operations Manager     8-7

IP SLA     8-1

ping echo tests

adding     10-5

Cisco IOS version required for     10-2

IP SLA version required for     10-2

ping path echo tests

adding     10-6

record format

for end-to-end statistics     I-57

for hop-by-hop statistics     I-55

polling

ACS and     17-12

and user-defined groups     17-21

applying configuration changes     17-54

changing settings     17-8, 17-11

customizing

access port settings     17-27

interface group settings     17-27

trunk group settings     17-27

data settings     17-16

how settings are applied     17-2

polling, data settings

access port settings

minimum and maximum values     17-17

usage notes for     17-17

by device group     17-17

connector port settings

minimum and maximum values     17-17

usage notes     17-17

environment settings

minimum and maximum values     17-17

usage notes     17-17

processor and memory utilization settings

minimum and maximum values     17-17

usage notes     17-17

reachability settings

minimum and maximum values     17-17

polling, voice health settings

by device group     17-19

minimum and maximum values     17-18

polling, voice utilization settings     17-22

by device group     17-22

supported ports and resources     17-23

Polling and Threshold Adapter log files, where located     19-16

polling and thresholds     17-1

(see also polling settings for device functions)     17-16

(see also threshold parameters, minimum and maximum settings)     17-49

about     17-1

ACS and     17-24

changing settings     17-8, 17-11

configuring     17-1

ICMP polling     F-1

ICMP polling, coordinating SNMP polling with     F-3

parameters, managing

changes, how applied     17-15

default polling parameters, restoring     17-16

device functions and polling settings, understanding     17-16

editing     17-13

viewing     17-12

priorities, setting     17-2

settings applied to devices     17-2

SNMP polling     F-2

coordinating with ICMP polling     F-3

how the SNMP poller works     F-2

requests to optimize polling, consolidating     F-3

SNMP versions supported by Operations Manager     F-1

thresholds, managing     17-24

default values, restoring     17-29

editing     17-25

threshold parameter and event matrix values     17-49

viewing     17-24

polling settings

configuring

from Alert Details     3-12

from Detailed Device View     3-20

from Service Level View     2-17

data settings

by device group     17-17

environment     17-17

ports and interfaces     17-17

processor and memory     17-17

reachability     17-17

voice health settings

by device group     17-19

voice utilization settings

by device group     17-22

which applied     17-2

PortLostContactWithCluster event, description and trigger     D-20

ports

Operations Manager incoming ports (table)     19-6

overriding groups     17-6

port performance (see generic interface and port performance threshold categories)     17-37

types supported by

Cisco CallManager     I-6

Cisco IOS gateway     I-9

MGCP gateway     I-8

usage records

Cisco CallManager     I-6

Cisco IOS gateway     I-9

Cisco Unity     I-36

Cisco Unity Connection     I-50

MGCP gateway     I-8

ports and interfaces that Operations Manager manages     15-3

PortsOutOfServiceThresholdExceeded     D-20

PowerSupplyDegraded event, description and trigger     D-20

PowerSupplyDown event, description and trigger     D-20

printing

graphs     7-11

node-to-node test details     10-17

reports     1-18

processed SNMP traps     B-1

processor, perfmon counter object     A-17

protocols used by Operations Manager     19-6

PTMServer, Operations Manager-related CiscoWorks process     19-27

purging schedule, configuring     19-13

Q

QoVMServer, Operations Manager-related CiscoWorks process     19-27

QOVR, Operations Manager-related CiscoWorks process     19-27

qovr database     19-18

QOVRDbEngine, Operations Manager-related CiscoWorks process     19-27

QOVRDbMonitor, Operations Manager-related CiscoWorks process     19-27

QOVRMultiProcLogger, Operations Manager-related CiscoWorks process     19-27

quality, voice, and data jitter test     10-4

QualityDroppedBelowThreshold event, description and trigger     D-20

R

RegistrationResponseTime_Threshold     D-21

registration response time threshold, setting, in node-to-node tests     10-9

RepeatedRestarts event, description and trigger     D-21

repeater MIB traps     B-5

reports, sorting     1-17

resolving DNS names     15-10

Resource Manager Essentials

launching from Service Level View     2-19

server, specifying     19-12

responding to e-mail alerts from Alert Details     3-30

restarts and flapping, how Operations Manager calculates     G-1

restoring

data     19-24

default polling parameters     17-16

default thresholds     17-29

Resumed event, description and trigger     D-21

resuming

device monitoring     3-25

inventory collection for devices     15-23

notifications     14-19

RingBackResponseTime_Threshold     D-21

RoundTripResponseTime_Threshold     D-22

round-trip response time threshold, setting in node-to-node tests     10-6, 10-8

router, device icon, Service Level View     2-9

rules for device groups, understanding     16-22

examples     16-25

how defined     16-22

Rules Create page, example     16-24

values for each object type     16-25

S

scheduling

database purging     19-13

Personalized Report     13-13

phone status testing     8-4, 8-7

reports, automatic export of

IP Phone Status Changes     12-23

Personalized Report     13-13

Service Quality Event History     11-3, 11-14

synthetic tests     9-21

SCSIPhysicalDriveDown event, description and trigger     D-22

search, IP phone, when to use     12-1

searching for Event History (see also, searching for Service Quality History)

by alert ID     11-8

by device     11-7

by event ID     11-7

by group     11-9

searching for IP phones

by Cisco CallManager or cluster     12-6

by extension     12-2

by IP address     12-2

by MAC address     12-2

by phone model     12-5

by registration status     12-5

by SRST mode     12-5

by SRST router     12-6

by switch     12-6

by VLAN     12-5

searching for Service Quality History

by Cisco 1040     11-17

by Codec     11-16

by date     11-18

by destination     11-16

by MOS     11-15

by phone model     11-17

security

alerts, Windows     1-21

certificate

CiscoWorks, installing     1-21

self-signed, creating     19-23

device-based filtering     16-3

file ownership and protection     19-18

Internet Explorer and Operations Manager     1-15

SNMPv3     19-18

Windows 2003 and Operations Manager     1-15

seed file format

for phone status test     8-5

for physical discovery     15-5

self-signed security certificates, creating     19-23

ServiceDown event, description and trigger     D-22

Service Impact report

contents     3-17

definition     3-16

launching from Alerts and Events     3-16

overview     1-9

viewing     3-16

Service Level View

about     2-1

administration pages, launching     2-18

alert details, getting     2-10

Campus Manager, launching     2-19

CiscoView, launching     2-19

default view, setting     2-7

Detailed Device View, starting     2-12

device search tool     2-5

find device     2-5

find phone     2-5

getting started     2-1

groups, configuring     2-17

launching Alert Details page from     2-11

layout, understanding     2-2

legend     2-8

device icon, Service Level View     2-8

map-based view     2-6

map display     2-6

node-to-node test graphs, configuring     2-16

node-to-node tests, configuring     2-16

Path Analysis Tool, launching     2-13

performance graphs, launching     2-15

phone report, launching     2-13

phone search tool     2-5

polling settings, configuring     2-17

Resource Manager Essentials, launching     2-19

SRST tests, configuring     2-16

starting     2-2

starting additional displays from

Alert Details     2-12

external applications     2-19

synthetic tests, configuring     2-15

thresholds, configuring     2-17

tools, authorization for     2-11

tools, launching     2-11

tree-based view     2-5

using     2-1

Service Monitor

adding a     19-7

configuring     19-9

database     19-18

deleting     19-7

licensing     4-1, 19-11

starting     19-9

ServicePartiallyRunning event, description and trigger     D-22

Service Quality Alert Details

codecs displayed     4-7

event details, obtaining     4-6

events associated with an alert, viewing     4-6

starting     4-6

Service Quality Alerts

about     4-1

filters     4-4

icons, alert severity     4-7

layout, understanding     4-2

overview     1-6, 1-8

starting     4-1

views, selecting for     4-4

Service Quality-based notifications     14-13

Service Quality Event History     11-1

getting started with     11-14

launching     4-7

understanding     11-18

Service Quality History reports

24-hour report     11-3, 11-14

7-Day report     11-3, 11-14

exporting, automatically     11-3, 11-14

scheduling     11-3, 11-14

ServiceQualityIssue event, description and trigger     D-22

severity groupings of alerts, definition     3-4

SIP device usage records     I-52

SIRServer, Operations Manager-related CiscoWorks process     19-27

SNMP

pass-through SNMP unidentified traps     B-4

CISCO-ACCESS-ENVMON-MIB traps     B-5

CISCO-CCM-MIB traps     B-6

CISCO-CONFIG-MAN-MIB traps     B-5

CISCO-ENTITY-FRU-CONTROL-MIB traps     B-5

CISCO-ENVMON-MIB traps     B-5

CISCO-RHINO-MIB traps     B-5

CISCO-STACK-MIB traps     B-4

CISCO-SYSLOG-MIB traps     B-4

CISCO-VLAN-MEMBERSHIP-MIB traps     B-5

CISCO-VOICE-APPS-MIB traps     B-6

CISCO-VTP-MIB traps     B-5

repeater MIB traps     B-5

standard SNMP traps (RFC 1215)     B-4

STP traps     B-5

UMSEVENT-MIB traps     B-6

polling     F-2

coordinating with ICMP polling     F-3

how the SNMP poller works     F-2

requests to optimize polling, consolidating     F-3

SNMP versions supported by Operations Manager     F-1

SNMPv3     19-18

system application MIB log file, viewing     19-30

timeout and retries, modifying     15-26

trap

forwarding parameters     19-12

port, receiving     19-12

read community string     19-12

traps, forwarding and receiving     19-4

enabling devices to send traps to Operations Manager     19-4

integrating with other trap daemons     19-5

traps, processed     B-1

CISCO-CCME-MIB traps     B-3

CISCO-CONTACT-CENTER-APPS-MIB traps     B-4

CISCO-ISDN-MIB traps     B-2

CISCO-SRST-MIB traps     B-3

CISCO-STACK-MIB traps     B-2

CISCO-SYSLOG-MIB traps     B-2

CISCO-UNITY-EXPRESS-MIB traps     B-3

CPQHLTH-MIB traps     B-3

standard SNMP traps (RFC 1215)     B-2

V1 traps     F-1

V2 traps     F-1

versions supported     F-1

SNMP, using to manage Operations Manager     19-28

SNMP queries, configuring for     19-29

Windows SNMP Service, enabling or disabling     19-30

Windows SNMP Service, installing and uninstalling     19-29

Windows SNMP Service status, determining     19-29

SNMP queries, configuring security for     19-30

SNMP MIBs, Operations Manager support for     H-1

host resource MIB implementation     H-1

system application MIB implementation     H-1

resource MIB tables     H-2

sample MIB walk     H-7

SoftwareConferenceOutOfResources event, description and trigger     D-23

sorting reports     1-17

SRST devices

device icon, Service Level View     2-8

IP phones associated with     12-6

memory usage records     I-18

performance polling records     I-4

polling     18-4

SRST usage records     I-35

usage records     I-35

utilization statistics     7-3

SRSTEntered event, description and trigger     D-23

SRST IP phone report, understanding     12-8

SRST mode, IP phones in     5-1

SRST poll settings, using     18-1

deleting     18-5

deployment and configuration     18-2

getting started     18-1

log file, where located     19-17

SRST information, maintaining

import file, formatting     18-6

SRST information, importing     18-5

SRST tests, how created     18-4

unreachable SRST devices     18-3

SRSTRouterFailure event, description and trigger     D-23

SRSTServer, Operations Manager-related CiscoWorks process     19-27

SRSTSuspected event, description and trigger     D-23

SRST tests, configuring

from Alert Details     3-12

from Detailed Device View     3-20

from Service Level View     2-16

starting

device management     1-3

Operations Manager from the server     1-15

Operations Manager processes     19-25

Service Level View     2-2

Service Quality Alerts display     4-1

start trace     2-13

StateNotNormal event, description and trigger     D-23

statistics

node-to-node tests

latency     7-4

packet loss     7-4

quality     7-4

registration response time     7-4

round-trip response time     7-4

performance polling

calls     7-2

channel utilization     7-2

CPU usage     7-2

inbound ports     7-3

IP phones registered     7-2

memory usage     7-2

outbound ports     7-3

PBX ports     7-2

port utilization     7-2

resource utilization     7-2

zone utilization     7-2

stopping Operations Manager processes     19-25

STServer, Operations Manager-related CiscoWorks process     19-27

support, device     19-19

Suspended event, description and trigger     D-24

suspending

device monitoring     3-25

inventory collection for devices     15-23

notifications     14-18

switch

device icon, Service Level View     2-9

phones connected to     12-6

SyntheticTestFailed event, description and trigger     D-24

synthetic tests, viewing test details     9-20

synthetic tests, working with     9-1

about testing     9-1

adding tests     9-5

Cisco Conference Connection     9-10

Dial-Tone     9-6

Emergency Call     9-11

End-to-End Call     9-8

Message-Waiting Indicator     9-12

Phone Registration     9-6

TFTP Download     9-9

applications, configuring for     9-3

Cisco Unity Message-Waiting Indicator test, about     9-2

configuring tests     9-2

from Alert Details     3-12

from Detailed Device View     3-20

from Service Level View     2-15

deleting tests     9-20

Dial-Tone test

about     9-2

adding     9-6

Emergency Call test

about     9-2

adding     9-11

information, recording for     9-23

End-to-End Call test

about     9-2

adding     9-8

events associated with

SyntheticTestsFailed     D-24

failure of a test, troubleshooting     9-3

failures, listed     19-11

IP phones

Cisco 7960 phones     9-3

configuring for testing     9-4

maintaining synthetic tests     9-4

Administration pages, opening     9-5

configuring tests     9-2, 9-5

Message-Waiting Indicator test, adding     9-12

modifying tests     9-19

notes on     9-21

objectives of testing     9-1

overview     1-7

Personalized Report, including in     13-1

Phone Registration test

about     9-2

adding     9-6

scheduling     9-21

starting tests     9-20

stopping tests     9-20

Synthetic Test Integrator log files, where located     19-17

TFTP Download test

about     9-2

adding     9-9

thresholds, definition     17-44

viewing test results     9-20

worksheets for     9-23

Cisco CallManager information     9-23

Cisco Conference Connection test     9-24

Cisco Unity Message-Waiting Indicator test     9-24

Emergency Call test     9-23

system administration

daily purging schedule, configuring     19-13

data, backing up and restoring     19-24

debugging, enabling     19-14

device support     19-19

log files (see log files)     19-14

logging, configuring     19-14

password for Operations Manager databases, changing     19-18

scheduled tasks     19-3

security     19-17

self-signed security certificates, creating     19-23

starting and stopping Operations Manager processes     19-25

system preferences, setting     19-12

System Status report, viewing     19-10

system application MIB

implementation     H-1

resource MIB tables, element status information     H-4

resource MIB tables, installed elements     H-3

resource MIB tables, installed packages     H-2

resource MIB tables, package status information     H-3

resource MIB tables, process map     H-7

resource MIB tables, scalar variables     H-6

resource MIB tables, status of elements previously run     H-6

resource MIB tables, status of packages previously run     H-5

sample MIB walk     H-7

system-defined device groups     16-2

System Status report, for Operations Manager     19-10

T

tabular displays, statistical tables, working with     7-11

TemperatureHigh event, description and trigger     D-24

TemperatureSensorDegraded event, description and trigger     D-25

TemperatureSensorDown event, description and trigger     D-25

TFTP Download synthetic tests

about     9-2

adding     9-9

threshold, MOS level, setting     19-9

threshold categories and parameter definitions

(see also threshold parameters, minimum and maximum settings)     17-49

Backup Interface Support Settings     17-38

Cisco CallManager Express Utilization (voice utilization)     17-44

Registered IP Phones Threshold     17-44

Registered Key IP Phones Threshold     17-44

Cisco CallManager Port Utilization (voice utilization)     17-44

BRI Channel Utilization Threshold     17-45

Conferences Active Threshold     17-46

Conference Streams Active Threshold     17-46

E1 PRI Channel Utilization Threshold     17-45

FXO Port Utilization Threshold     17-45

FXS Port Utilization Threshold     17-45

Hardware Conference Resources Active Threshold     17-45

Location Bandwidth Available Threshold     17-46

MOH Multicast Resources Active Threshold     17-45

MOH Streams Active Threshold     17-46

MOH Unicast Resources Active Threshold     17-45

MTP Resources Active Threshold     17-45

MTP Streams Active Threshold     17-46

Software Conference Resources Active Threshold     17-46

T1 CAS Channel Utilization Threshold     17-45

T1 PRI Channel Utilization Threshold     17-45

Transcoder Resources Active Threshold     17-45

Cisco CallManager Threshold settings (voice health)

Cisco CallManager Heartbeat Threshold     17-41

Hardware Conference Out of Resources Threshold     17-42

MOH Connections Lost Threshold     17-41

MOH Out of Resources Threshold     17-41

MTP Out of Resources Threshold     17-41

Outbound Busy Attempts Threshold     17-41

Ports Active Threshold     17-41

Ports Out of Service Threshold     17-41

Software Conference Out of Resources Threshold     17-42

Transcoder Conference Out of Resources Threshold     17-42

Cisco Unity Express Threshold settings (voice health)

     17-42

Total Time Used Threshold     17-42

Cisco Unity Express Utilization (voice utilization)     17-46

Capacity Utilization Threshold     17-46

Orphaned Mailboxes Threshold     17-47

Session Utilization Threshold     17-47

Cisco Unity Threshold settings (voice health)

     17-42

Active Inbound Ports Threshold     17-42

Active Outbound Ports Threshold     17-42

Active Ports Threshold     17-42

Cisco Unity Utilization (voice utilization)     17-47

Inbound Port Utilization Threshold     17-47

Outbound Port Utilization Threshold     17-47

Dial-on-Demand Interface Support     17-39

disk usage and virtual memory settings (data settings)     17-36

free hard disk threshold     17-36

free memory threshold     17-36

disk usage and virtual memory settings (voice health)

free hard disk threshold     17-43

free virtual memory threshold     17-43

environment settings (data settings)

relative temperature     17-37

relative voltage     17-37

Gatekeeper Utilization (voice utilization)     17-47

Interzone Bandwidth Utilization for Local Zone Threshold     17-47

Total Bandwidth Utilization for Local Zone Threshold     17-47

generic interface/port performance settings     17-37

generic interface and port performance threshold categories     17-37

broadcast threshold     17-37

collision threshold     17-37

discard threshold     17-37

error threshold     17-37

error traffic threshold     17-37

queue drop threshold     17-38

utilization threshold     17-38

H323 Gateway Port Utilization (voice utilization)     17-47

BRI Channel Utilization Threshold     17-48

DSP Utilization Threshold     17-48

E1 CAS Channel Utilization Threshold     17-48

E1 PRI Channel Utilization Threshold     17-48

EM Port Utilization Threshold     17-48

FXO Port Utilization Threshold     17-48

FXS Port Utilization Threshold     17-47

T1 CAS Channel Utilization Threshold     17-48

T1 PRI Channel Utilization Threshold     17-48

interface and port flapping threshold categories     17-38

link trap threshold     17-38

link trap window     17-38

interfaces, backup interface settings     17-38

MGCP Gateway Port Utilization (voice utilization)     17-48

BRI Port Utilization Threshold     17-49

E1 PRI Channel Utilization Threshold     17-49

FXO Port Utilization Threshold     17-49

FXS Port Utilization Threshold     17-48

T1 CAS Channel Utilization Threshold     17-49

T1 PRI Channel Utilization Threshold     17-49

reachability settings     17-40

restart trap threshold     17-40

restart trap window     17-40

Voice Mail Gateway Utilization (voice utilization)

     17-49

PBX Port Utilization Threshold     17-49

Voice Mail Port Utilization Threshold     17-49

threshold parameters, minimum and maximum settings     17-49

thresholds

applying configuration changes     17-54

changing settings     17-8, 17-11

configuring

from Alert Details     3-12

from Detailed Device View     3-20

from Service Level View     2-17

how settings are applied     17-2

report     17-24

setting, in node-to-node tests

jitter     10-4

latency     10-4

packet loss     10-4

quality     10-4

registration response time     10-9

round-trip response time     10-6, 10-7, 10-8

threshold settings

customizing     17-27

optional     17-27

time and date

on Operations Manager client     1-16

on Operations Manager server     1-16

time zone

on Operations Manager client     1-16

on Operations Manager server     1-16

TISServer, Operations Manager-related CiscoWorks process     19-27

tool buttons, on

Alerts and Events display     3-4

Phone Activities display     5-3

Service Level View     2-5

tools

launching from Service Level View     2-11

Service Level View, authorization for     2-11

TooManyInboundPortsActive event, description and trigger     D-25

TooManyOutboundPortsActive event, description and trigger     D-25

TooManyUnityPortsActive event, description and trigger     D-25

topology (see map display)     2-6

TopoServer, Operations Manager-related CiscoWorks process     19-27

TotalTimeUsedThresholdExceeded event, description and trigger     D-25

trace, start     2-13

TranscoderConferenceOutOfResources event, description and trigger     D-26

traps

enabling devices to send

command reference for Catalyst devices, locating     19-5

command reference for Cisco IOS devices, locating     19-4

MOS violation     D-22

SNMP versions

V1     F-1

V2     F-1

traps, processed and pass-through     B-1

other unidentified traps and events     B-6

pass-through SNMP unidentified traps     B-4

CISCO-ACCESS-ENVMON-MIB traps     B-5

CISCO-CCM-MIB traps     B-6

CISCO-CONFIG-MAN-MIB traps     B-5

CISCO-ENTITY-FRU-CONTROL-MIB traps     B-5

CISCO-ENVMON-MIB traps     B-5

CISCO-RHINO-MIB traps     B-5

CISCO-STACK-MIB traps     B-4

CISCO-SYSLOG-MIB traps     B-4

CISCO-VLAN-MEMBERSHIP-MIB traps     B-5

CISCO-VOICE-APPS-MIB traps     B-6

CISCO-VTP-MIB traps     B-5

Repeater MIB traps     B-5

Standard SNMP traps (RFC 1215)     B-4

STP traps     B-5

UMSEVENT-MIB traps     B-6

processed SNMP traps     B-1

CISCO-CCME-MIB traps     B-3

CISCO-CONTACT-CENTER-APPS-MIB traps     B-4

CISCO-SRST-MIB traps     B-3

CISCO-STACK-MIB traps     B-2

CISCO-UNITY-EXPRESS-MIB traps     B-3

CPQHLTH-MIB traps     B-3

processed CISCO-ISDN-MIB traps     B-2

processed CISCO-SYSLOG-MIB traps     B-2

standard SNMP traps (RFC 1215)     B-2

troubleshooting

performance degradation     19-28

performance polling graphs     7-12

synthetic test failure     9-21

Trunk Port Groups, threshold settings, customizing     17-27

trunk ports

overriding groups     17-6

polling and thresholds     17-7

typographical conventions in this document     xxiii

U

UDP echo tests

adding     10-8

Cisco IOS version required     10-2

IP SLA version required     10-2

UMSEVENT-MIB traps     B-6

unidentified traps and events

DDV, and     3-18

other     B-6

pass-through SNMP     B-4

uninstalling Windows SNMP Service     19-29

unreachable device     3-5

unregistered IP phones     5-1

unresponsive device     3-5

Unresponsive event     3-5

description and trigger     D-26

user-defined device groups     16-2

user roles

ACS     1-20

CiscoWorks     1-20

understanding     1-20

using

map display     2-6

Path Analysis Tool     2-13

Service Level View     2-1

views     6-1

using performance graphs     7-1

graphs, working with     7-9

displays, exporting to a PDF file     7-10

displays, printing     7-11

graphical display, viewing     7-9

table, exporting to a CSV file     7-10

layout, understanding     7-8

tabular displays, working with     7-11

V

verifying status of a node-to-node test     10-18

vhm database     19-25

VHMIntegrator, Operations Manager-related CiscoWorks process     19-27

VHMServer, Operations Manager-related CiscoWorks process     19-27

viewing

alerts, impact of     3-16

cascaded phones     3-24

device details     3-21, 15-19

device groups     16-27

discovery status     15-25

event details     3-15

event properties     3-15

from Alert Details     3-15

from Service Quality Alerts     4-8

events associated with an alert     3-14

group membership details     16-29

group summary     16-26

hop-by-hop latency     2-13

IP Address Report     15-13

IP phone inventory collection status     15-24

log files

by module     19-15

for node-to-node tests     10-19

neighbor devices     2-8

node-to-node test information     10-14

notification group     14-18

physical connectivity     2-8

polling parameters     17-11

Service Quality Events     11-13

statistics

graphs     7-9

tables     7-12

system application MIB log file     19-30

thresholds     17-24

view management log files, where located     19-17

views

activating     6-2

active

maximum number     6-1

Monitoring Dashboard     6-1

creating     6-2

deactivating     6-2

default     6-1

for Alerts and Events     6-1

for Phone Activities     6-1

for Service Quality Alerts     6-1

deleting a     6-3

editing     6-3

getting started with     6-1

in Alerts and Events display, selecting     3-7

in Phone Activities display, selecting     5-6

in Service Quality Alerts display     4-4

selecting for     4-4

managing     6-1

Service Level View, default, setting     2-7

voice application server device icon     2-9

voice gateways

device icon     2-8

utilization statistics     7-2

VoicePortLostContactWithCluster event, description and trigger     D-26

VoicePortOperationallyDown event, description and trigger     D-26

voice utilization settings, and performance polling     17-22

VsmServer, Operations Manager-related CiscoWorks process     19-27

W

Windows SNMP Service

disabling     19-30

enabling     19-30

installing     19-29

status, determining     19-29

uninstalling     19-29

Z

zone, gatekeeper

local or remote     I-15

usage records     I-15