User Guide for the Cisco Secure Access Control System 5.0
Monitoring & Report Viewer Troubleshooting
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Monitoring & Report Viewer Troubleshooting

Table Of Contents

Monitoring & Report Viewer Troubleshooting

Verifying Connectivity

Creating and Downloading ACS Support Bundles


Monitoring & Report Viewer Troubleshooting


The Monitoring and Reports drawer appears in the primary web interface window and contains the Launch Monitoring & Report Viewer option.

Click Launch Monitoring & Report Viewer to open the Monitoring & Reports Viewer in a secondary web interface window, which contains these drawers:

Monitoring & Reports

Monitoring Configuration

This section contains information about the options under Monitoring & Reports > Troubleshooting:

Verifying Connectivity

Creating and Downloading ACS Support Bundles

Verifying Connectivity

You can test the connectivity of hostnames and IP addresses (for example, if you want to verify your connection to an identity store), and create and download ACS support bundles with the Viewer troubleshooting pages.

To test connectivity between you and a hostname or IP address:


Step 1 Select Monitoring & Reports > Troubleshooting > Connectivity Tests.

The Connectivity Tests page appears as described in Table 12-1:

Table 12-1 Connectivity Tests

Option
Description

Hostname or IP Address

Enter the host name or IP address of a connection you want to test.

ping

Click to see the ping command output, where you can view the packets sent and received, packet loss (if any) and the time for the test to complete.

traceroute

Click to see the traceroute command output, where you can view the intermediary IP addresses (hops) between you and the tested hostname or IP address, and the time for each hop to complete.

nslookup

Click to see the nslookup command output, where you can see the server and IP address of your tested domain name server hostname or IP address.


Step 2 Modify the fields in the Connectivity Tests page as required.

Step 3 Click ping, traceroute, or nslookup, depending upon your test.

The test output appears.


Creating and Downloading ACS Support Bundles

Support bundles typically contain the ACS database, log files, core files, and Viewer support files. You can exclude certain files from the support bundle, per ACS node. The support bundle downloads to your local computer. The browser (depending on its configuration) displays the progress of the download and prompts you to save the support bundle to an appropriate location.

If the ACS server is a primary instance, the support bundle includes an export of the ACS configuration. If the ACS server is a secondary instance, the ACS database is not included. If the ACS server is a log collector, the support bundle includes an export of the monitoring and report configuration and collected AAA audit and diagnostic logs. If the ACS server is not the log collector, the monitoring and reporting configuration is not included in the support bundle.


Note Every ACS administrator account is assigned one or more administrative roles. Depending upon the roles assigned to your account, you may or may not be able to perform the operations or see the options described in the following procedure. See Configuring System Administrators and Accounts to configure the appropriate administrator privileges.


To create and download an ACS support bundle:


Step 1 Select Monitoring & Reports > Troubleshooting > ACS Support Bundle.

The ACS Support Bundle page appears with the fields described in Table 12-2:

Table 12-2 ACS Support Bundle Page 

Option
Description

Server

Name of an ACS node instance. Click to display the Select Download Options window to create and download an ACS support bundle for the ACS node instance.

IP Address

Display only. Indicates the IP address of an associated ACS node.

Node Designation

Display only. Indicates the primary or secondary instance of an associated ACS node.


Step 2 Click Get Support Bundle to display the Select Download Options window to create and download an ACS support bundle for the associated ACS node instance.

Step 3 Select the download options you want to incorporate in your ACS support .tar.gz file.


Note Downloading a support bundle can be slow if the size of the file is extremely large. For faster downloads, do not include core files and View support files in the support bundle.


The options are:

Include full configuration database—Check this box to have the whole database included in the support bundle. If this option in not checked, only a subset of the database is included in the support bundle.

Include debug logs—Check the check box to include debug logs, then click All, or click Recent and enter a value from 1 to 999 in the file(s) field to specify which debug logs to include.

Include local logs—Check the check box to include local logs, then click All, or click Recent and enter a value from 1 to 999 in the file(s) field to specify which debug logs to include.

Include core files—Check the check box to include core files, then click All or click Exclude files older than and enter a value from 1 to 365 in the day(s) field.

Include monitoring and reporting logs—Check the check box to include monitoring and reporting logs, then click All or click Include files from the last and enter a value from 1 to 365 in the day(s) field.

Specify which monitoring and reporting logs to include:

AAA Audit

AAA Diagnostics

System Diagnostics

AAA Accounting

Administrative Audit

Step 4 (Optional) Enter a description in the Description field.

Step 5 Click:

Download to download the support bundle with the options you specified. The support bundle is created and downloaded.

Restore Defaults clear the changes you made and return to the default settings.



Note ACS does not pick up the core files while creating or downloading the support bundle for the associated ACS node instance by default. If you want to include the core files in the support bundle, you can check the Include core files check box. You can check the Encrypt Support Bundle checkbox to encrypt the support bundle in ACS. It will ensure that the core files are encrypted and included in the supported bundle.