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CiscoWorks Routed WAN Management Solution

Quick Start Guide for Routed WAN Management Solution 1.3.1

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Quick Start

Table Of Contents

Quick Start Guide for Routed WAN Management Solution, Release 1.3.1

SUPPLEMENTAL LICENSE AGREEMENT

Routed WAN Management Solution 1.3.1 Overview

RWAN Contents

Server and Client System Requirements

Required Solaris Patches for Routed WAN Management Solution

Routed WAN Management Solution Port Usage

Installation Paths

Upgrade Options

Installing RWAN 1.3.1

Prerequisites

Important Installation Notes

Order of Installation

Installing CiscoWorks Common Services 2.2

Installing CiscoWorks Common Services 2.2 on Solaris

Installing CiscoWorks Common Services 2.2 on Windows

Installing Resource Manager Essentials 3.5

Installing Resource Manager Essentials 3.5 on Solaris

Installing Resource Manager Essentials 3.5 on Windows

Installing IDU 5.0 for Resource Manager Essentials 3.5

Installing CiscoWorks RWAN 1.3 Update 1

Installing CiscoWorks RWAN 1.3 Update 1 on Solaris

Installing CiscoWorks RWAN 1.3 Update 1 on Windows

Installing Access Control List Manager 1.6

Installing Access Control List Manager 1.6 on Solaris

Installing Access Control List Manager 1.6 on Windows

Installing Internetwork Performance Monitor 2.5

Installing Internetwork Performance Monitor 2.5 on Solaris

Installing Internetwork Performance Monitor 2.5 on Windows

Post-Installation Tasks

Adding or Updating Devices in Inventory

Where to Go Next

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Quick Start

Quick Start Guide for Routed WAN Management Solution, Release 1.3.1


1 SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS:

CISCOWORKS ROUTED WAN MANAGEMENT SOLUTION

IMPORTANT—READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download, or otherwise use the Software. When used below, the term "server" refers to the central processor unit.

1. ADDITIONAL LICENSE RESTRICTIONS.

Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use the following Software components:

CiscoWorks Common Services with CiscoView: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server. If some components of this bundle are installed on separate servers, a copy of CiscoWorks Common Services with CiscoView can be installed with each component in Customer's network management environment.

Resource Manager Essentials (RME): May be installed on one (1) server in Customer's network management environment.

Access Control List Manager (ACL Manager): May be installed on one (1) server in Customer's network management environment.

Internetwork Performance Monitor (IPM): May be installed on one (1) server in Customer's network management environment.

Reproduction and Distribution. Customer may not reproduce nor distribute software.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Please refer to the Cisco Systems, Inc. Software License Agreement.

2 Routed WAN Management Solution 1.3.1 Overview

The Routed WAN Management Solution (RWAN) provides a collection of powerful management applications to configure, administer, monitor, and troubleshoot a routed wide-area network.

In this document you will find:

RWAN contents, including directions to online documentation.

Hardware and software requirements for optimal performance.

Installation paths and pointers to additional documentation that provides detailed procedures for installing each product. If you already have other CiscoWorks products installed on your system, you might not need to install all of the products included in RWAN.

Information about ordering documentation and contacting Cisco Systems for additional assistance.

RWAN Contents

Table 1 describes the contents of the Routed WAN Management Solution, Release 1.3.1, for Solaris and Windows.

Table 1 RWAN 1.3.1 Contents 

This product...
Allows you to...
And includes these components

CiscoWorks Common Services 2.2 with CiscoView 5.5

Provide common software and services for all other RWAN products. You can deploy, monitor, and troubleshoot devices across your network.

CiscoWorks Common Services 2.2 includes:

Common Services 2.2—A set of shared application services.

CiscoView 5.5—A graphical device management tool.

Integration Utility—A module that supports third-party Network Management Systems (NMS).

CiscoWorks Common Services 2.2 with CiscoView 5.5 product CD

Release Notes for Common Services 2.2 (includes CiscoView 5.5) on Solaris

Release Notes for Common Services 2.2 (includes CiscoView 5.5) on Windows 2000

Resource Manager Essentials 3.5

Manage network inventory and device changes, network configuration, and software images.

Also allows you to monitor network availability and perform syslog analysis.

Resource Manager Essentials 3.5 product CD

Release Notes for Resource Manager Essentials 3.5 on Solaris

Release Notes for Resource Manager Essentials 3.5 on Windows

Access Control List Manager 1.6

Set up, manage, and optimize Cisco IOS and Cat OS software-based IP and Internet Packet Exchange (IPX) traffic filtering and device ACLs.

Access Control List Manager 1.6 product CD

Release Notes for Access Control List Manager 1.6

Internetwork Performance Monitor 2.5

Troubleshoot wide-area network response times and availability proactively.

You can do this by using instrumentation inside the devices on the network.

Internetwork Performance Monitor 2.5 product CD

Release Notes for Internetwork Performance Monitor 2.5

IDU 5.0 for Resource Manager Essentials 3.5

Update Resource Manager Essentials 3.5 to the level needed to install CiscoWorks RWAN 1.3 Update 1.

IDU Prerequisite CD

Readme for IDU Prerequisite CD

CiscoWorks RWAN 1.3 Update 1

Update all RWAN applications to the latest platform support.

CiscoWorks RWAN_1.3 Update_1 product CD

Readme for CiscoWorks RWAN 1.3 Update 1


Registered Cisco.com users can access the most current Incremental Device Updates and CiscoView Device Package Updates at the following locations:

Incremental Device Updates for Resource Manager Essentials:

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme

CiscoView Device Package Updates: http://www.cisco.com/cgi-bin/Software/CiscoView/cvplanner.cgi

3 Server and Client System Requirements

This section provides Routed WAN Management Solution 1.3.1 server and client requirements:

Table 2 describes the server requirements for installing RWAN on Solaris systems.

Table 3 describes the server requirements for installing RWAN on Windows systems.

Table 4 describes the client system requirements for all platforms.

Table 5 describes the browser requirements for all platforms.

Table 6 lists the required Solaris operating system patches for RWAN.

Table 7 lists the ports RWAN uses.

These minimum system requirements are based on managing 500 devices with RWAN loaded on a single server. If you are managing more than 500 devices or if you are running additional Cisco or third-party applications on the server, the requirements may be higher. See the individual RWAN application installation guides for specific requirements.

Table 2 Minimum Server Requirements for Solaris Systems 

Component
Minimum Requirement

Hardware

One of the following1 :

Sun UltraSPARCII

Sun UltraSPARCIII (Sun Blade 1000 Workstation or Sun Fire 280R Workgroup Server)

Dual processor required for hosting multiple management solutions

CD-ROM drive

Color monitor with video card capable of 256 colors or more

10BaseT or faster (10 Mbps or faster network connection)

Software for Solaris2

One of the following3 :

For UltraSPARCII: Solaris 2.7 or 2.8

For UltraSPARCIII: Solaris 2.8

Available memory (RAM)

One of the following:

For UltraSPARC II: 1 GB RAM minimum

For UltraSPARCIII Workstation: 1 GB RAM minimum

For UltraSPARCIII Server: 2 GB RAM minimum

8 MB E-Cache

Available disk space

One of the following:

For UltraSPARC II: 9 GB, with 2 GB swap space

For UltraSPARCIII Workstation: 40 GB internal FC-AL disk drive

For UltraSPARCIII Server: Dual 40 GB internal FC-AL disk drives

UNIX file system recommended4

1 A Sun UltraSPARCII running Solaris 2.7 or 2.8 is the minimum possible hardware configuration. If you plan to manage a network with more than 500 devices, or run other management solutions on the same server, an UltraSPARCIII running Solaris 2.8 is strongly recommended.

2 CiscoWorks Common Services 2.2 supports only the US English and Japanese versions of these operating systems. It does not support any other language versions. Set the default locale to US-English for the US-English version and Japanese for the Japanese version.

3 Install Solaris patches as required for the Solaris version you are using. See the "Required Solaris Patches for Routed WAN Management Solution" section.

4 To verify the file system: Enter df -k at the command prompt.


Table 3 Minimum Server Requirements for Windows Systems 

Component
Minimum Requirement

Hardware

IBM PC-compatible computer with 550 MHz or faster Pentium III (dual processor required for hosting multiple management solutions)

Color monitor with video card capable of 256 colors or more

CD-ROM drive

10BaseT or faster (10 Mbps or faster network connection)

Software for Windows1

One of the following:

Windows 2000 Professional

Windows 2000 Server

Windows 2000 Advanced Server2

Service Pack 33

Available memory (RAM)

1 GB RAM minimum

Available disk space

40 GB minimum

2 GB virtual memory

NTFS file system required4

Network Management System (NMS)

HP OpenView 6.2

NetView 6.0

NetView 7.1 will be supported by CiscoView, Resource Manager Essentials, and the Integration Utility

1 CiscoWorks Common Services 2.2 supports only the US English and Japanese versions of these operating systems. It does not support any other language versions. Set the default locale to US-English for the US-English version and Japanese for the Japanese version.

2 This version of RWAN supports Windows 2000 Advanced Server without Terminal Services. Terminal Services must be turned off when you install RWAN.

3 To verify the Service Pack version you have installed, select Start > Run, then enter winver.

4 Do not install RWAN on a FAT file system. To verify that you are using NTFS: On the Windows desktop, double-click My Computer. Right-click the drive on which you plan to install RWAN and select Properties from the popup menu. The file system type appears in the General tab of the Properties dialog box.


Table 4 Minimum Client Hardware and Software Requirements 

Component
Minimum Requirement

Hardware/software

One of these systems:

Sun UltraSPARC 10 with 333 MHz processor, running Solaris 2.7 or 2.8.

IBM PC-compatible computer with 300 MHz Pentium processor, running Windows XP Professional with Service Pack 11 , Windows 2000 Professional with Service Pack 2 or 3, or Windows 2000 Server with Service Pack 2 or 3.

Color monitor with video card set to 256 colors.

Available disk space

One of the following:

For Solaris: 512 MB swap space

For Windows: 512 MB virtual memory

Available memory (RAM)

256 MB RAM

1 Be sure to install Service Pack 1 only. Do not install Service Pack 1a or later.


Table 5 Browser Requirements

Browser
Version 1
JVM 2
Platform

Internet Explorer (recommended)

6.0 or 6.0 with Service Pack 1

5.1.3186 or later

Windows XP Professional or Windows 2000

Netscape Navigator

4.78 or 4.79

Windows XP Professional or Windows 2000

Netscape Navigator3

4.76

Solaris 2.7 or 2.8

1 To verify the browser version, select Help > About.

2 To verify the Java Virtual Machine (JVM) in Internet Explorer: Select View > Java Console. If Java Console is not listed, select Tools > Internet Options > Advanced. In the Microsoft VM section, select the Java Console option, then restart Internet Explorer. In Netscape Navigator, select Tools > Server > Java Console.

3 Use this version only if it has been downloaded from the Sun Microsystems site.


Required Solaris Patches for Routed WAN Management Solution

Table 6 lists the Solaris patches required for RWAN 1.3.1.


Note A warning message appears if obsolete Solaris patches are present on your system. Before running CiscoWorks Common Services 2.2, download and install the latest recommended patches from www.sunsolve.sun.com.


Table 6 Solaris Patches for RWAN 1  

Operating System
Required
Recommended

Solaris 2.7

106980-10

106327-05

107081-11

107636-03

108376-03

112300-01

108301-02

108482-02

Solaris 2.8

111626-01

111327-02

110945-02

110934-01

110898-02

110700-01

109326-05

108827-30

108652-51

108528-18

108921-14

108940-24

110951-01

110662-02

110615-01

110286-02

109324-02

111085-02

108964-06

1 To verify that these patches have been applied, enter showrev -p at the command prompt.


Routed WAN Management Solution Port Usage

Table 7 lists the ports used by RWAN applications. Before installing RWAN, check etc/services on a Solaris server, or the documentation for other applications installed on a Windows server, for possible port conflicts. You can change the port usage for some RWAN applications during installation.

Table 7 RWAN 1.3.1 Port Usage  

Protocol
Port
Service Name
Applications
Direction

ICMP

-

Ping

Resource Manager Essentials

Server to Device

TCP

22

Secure Shell (SSH)

CiscoWorks Common Services, Resource Manager Essentials

Server to Device

TCP

23

Telnet

CiscoWorks Common Services, Resource Manager Essentials

Server to Device

TCP

25

Simple Mail Transfer Protocol (SMTP)

Resource Manager Essentials

Server Internal

TCP

80

HyperText Transfer Protocol (HTTP)

CiscoWorks Common Services, CiscoView

Client to Server

TCP

514

Remote Copy Protocol

CiscoWorks Common Services

Server to Device

TCP

514

rsh Daemon

Resource Manager Essentials

Server to Device

TCP

1683

Internet Inter-ORB Protocol (IIOP)

CiscoWorks Common Services, Access Control List Manager

Client to Server

TCP

1684

Internet Inter-ORB Protocol (IIOP)

CiscoWorks Common Services, Access Control List Manager

Server to Client

TCP

1741

CiscoWorks HTTP Protocol

CiscoWorks Common Services, CiscoView, Resource Manager Essentials

Client to Server

TCP

1742

SSL (HTTPS)

CiscoWorks Common Services, Resource Manager Essentials

Client to Server

TCP

1744

IPM web server

Internetwork Performance Monitor

Client to Server

TCP

1783

IIOP port for IPM gatekeeper

Internetwork Performance Monitor

Client to Server

TCP

1784

IIOP port for IPM gatekeeper

Internetwork Performance Monitor

Server to Client

TCP

8088

HIOP

CiscoWorks Common Services, Access Control List Manager

Server to Client, Client to Server

TCP

9088

HIOP port for IPM gatekeeper

Internetwork Performance Monitor

Client to Server

TCP

9191

HIOP port for IPM gatekeeper

Internetwork Performance Monitor

Client to Server

TCP

9192

IIOP port for IPM gatekeeper

Internetwork Performance Monitor

Client to Server

TCP

9193

IIOP port for IPM gatekeeper

Internetwork Performance Monitor

Client to Server

TCP

9194

HIOP port for IPM gatekeeper

Internetwork Performance Monitor

Client to Server

TCP

10033

CMF Licensing

CiscoWorks Common Services

Server Internal

TCP

42340

CiscoWorks Daemon Manager - Tool for Server Processes

CiscoWorks Common Services

Server Internal

TCP

42343

JRun

CiscoWorks Common Services

Server Internal

TCP

42344

ANI HTTP Server

CiscoWorks Common Services

Server Internal

TCP

42351

Event Services Software (ESS) Listening (Alternate port is 44351/tcp)

CiscoWorks Common Services

Server Internal

TCP

42352

ESS HTTP (Alternate port is 44352/tcp)

CiscoWorks Common Services

Client to Server

TCP

42353

ESS Routing (Alternate port is 44352/tcp)

CiscoWorks Common Services

Server Internal

TCP

434411

CMF Database

CiscoWorks Common Services

Server Internal

TCP

434421

RME Database

Resource Manager Essentials

Server Internal

TCP

44341

IPM Server database

Internetwork Performance Monitor

Server Internal

TCP

57860

JRun - JRun Server Manager Control Server

CiscoWorks Common Services

Server Internal

UDP

69

Trivial File Transfer Protocol (TFTP)

CiscoWorks Common Services, Resource Manager Essentials

Server to Device, Device to Server

UDP

161

Simple Network Management Protocol (SNMP)

CiscoWorks Common Services, CiscoView, Resource Manager Essentials

Server to Device, Device to Server

UDP

162

SNMP Traps (Standard Port)

CiscoWorks Common Services, Resource Manager Essentials

Server to Device, Device to Server

UDP

514

Syslog

CiscoWorks Common Services, Resource Manager Essentials

Device to Server

UDP

42342

OSAGENT

CiscoWorks Common Services, Resource Manager Essentials

Server Internal (Common Services); RSAC to Server via OSAGENT (RME)

UDP

42350

Event Services Software (ESS) (Alternate port is 44350/udp)

CiscoWorks Common Services

Server Internal

UDP

44342

IPM Naming server

Internetwork Performance Monitor

Client to Server

1 All TCP ports in the range 43441-43459 are checked for availability during CiscoWorks Common Services 2.2 installation on Solaris. However, only the ports specified in this table are actually used by the installed products.


4 Installation Paths

If you already have another CiscoWorks product installed on your server, you may need to follow a different installation path, or upgrade some components, before you install RWAN 1.3.1. Review the information in Table 8 to determine what software is required for the RWAN 1.3.1 components to function properly.

Table 8 Recommended Installation Paths 

If you are installing Routed WAN Management Solution (RWAN)
on a system that has...
Then do this

No other CiscoWorks products installed

Install RWAN 1.3.1 using the instructions in this Quick Start Guide.

CiscoWorks LAN Management Solution (LMS) Release 2.1 or 2.0 installed

First upgrade to LMS 2.2 and apply the CiscoWorks LMS 2.2 Update 1 revisions.

Then install Access Control List Manager 1.6 and Internetwork Performance Monitor 2.5 using the instructions in this Quick Start Guide.


5 Upgrade Options

Table 9 describes the recommended sequence for upgrading individual RWAN component applications when prior versions of those components are already installed on your system.


Note For specific upgrade and installation instructions, see the installation documentation provided with each of the RWAN components (see the "Related Documentation" section).


Table 9 Recommended Upgrade Sequence 

If the following product is already installed...
And one or more of the following products are also already installed...
You should upgrade in the following order...

CD One, 5th or 4th Edition

Common Services 2.2 (with CiscoView 5.5)

CiscoWorks RWAN 1.3 Update 1

Resource Manager Essentials 3.4 or 3.3

CD One, 5th or 4th Edition

Common Services 2.2 (with CiscoView 5.5)

Resource Manager Essentials 3.5 with IDU 5.0

CiscoWorks RWAN 1.3 Update 1

Access Control List Manager 1.5 or 1.4

CD One, 5th or 4th Edition

Common Services 2.2 (with CiscoView 5.5)

Resource Manager Essentials 3.5 with IDU 5.0

CiscoWorks RWAN 1.3 Update 1

Access Control List Manager 1.6

Internetwork Performance Monitor 2.4 or 2.3

CD One, 5th or 4th Edition

Common Services 2.2 (with CiscoView 5.5)

CiscoWorks RWAN 1.3 Update 1

Internetwork Performance Monitor 2.5


6 Installing RWAN 1.3.1

To install an application, log in as root (on Solaris) or local administrator (on Windows) on the system on which you want to install the application.

Before you begin:

Check the factors to be considered before installing RWAN 1.3.1. See the "Prerequisites" section, below.

Locate the PDF versions of the installation guides for each RWAN application. Print them or open them for viewing while you perform the installation. For details on locating the installation guides, see the application installation sections of this Quick Start Guide.

Close all open or active programs. Do not run other programs during the installation process.

Be aware of the following:

You must install Common Services 2.2 before installing any other applications.

Once you have installed Common Services, you must install each RWAN 1.3.1 application separately, in the order given in the "Order of Installation" section.

Prerequisites

This section describes the factors that you should consider before installing RWAN 1.3.1:

Ensure you complete the following tasks before installation:


Step 1 Install required operating system upgrades. See the "Server and Client System Requirements" section.

Step 2 Install required service packs. See the "Server and Client System Requirements" section.

Step 3 Read the "Important Installation Notes" section.

Step 4 Read the "Order of Installation" section.


Important Installation Notes

This section contains important information that you should read before you begin installation:

To ensure that you retain the latest device support and bug fixes for Resource Manager Essentials, you must install the latest Incremental Device Updates (IDU) after installing Resource Manager Essentials. You can download the latest IDU from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme.

With the exception of Internetwork Performance Monitor (see the "Installing Internetwork Performance Monitor 2.5" section), RWAN applications are installed in the following default directories:

On Solaris: /opt/CSCOpx

On Windows: \\Program Files\CSCOpx

If you select another directory during installation, the application is installed in that directory.

On Solaris, if you select an installation directory different from the default, the /opt/CSCOpx directory is created as link to the directory you selected. If you remove the link after installation, the product might malfunction.

If errors occurred during installation, check the installation log file /var/tmp/ciscoinstall.log.

You can press Ctrl-C (on Solaris) or click Cancel (on Windows) at any time to end the installation. However, any changes to your system (for example, installation of new files or changes to system files) will not be undone.

If you want to use secure access between the client browser and the management server, you can enable or disable SSL from the CiscoWorks desktop.

If SSL is enabled:

The URL begins with https instead of http to indicate a secure connection.

The port number succeeding the server name is 1742 instead of 1741.

You cannot enable SSL on the CiscoWorks Server if there is an application that is not SSL-compliant installed on the Server. All of the RWAN applications are SSL compliant.

For help with SSL, consult the User Guide for Common Services 2.2. You can find this document:

On the CiscoWorks Common Services 2.2 product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for \Documentation\UserGuideForCommonServices.pdf

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Common Services Software > Technical Documentation  > User Guide for Common Services 2.2.

If your CiscoWorks Management Server is integrated with any Network Management Station (NMS) in your network using the integration utility (Network Management Integration Module), you must perform the integration every time you enable or disable SSL in the CiscoWorks Common Services 2.2 Server. You must do this to update the application registration in the NMS.

For help with NMS integration, consult the section "Integrating with Third-Party Vendors" in Using CiscoView 5.5. You can find this document:

On the CiscoWorks Common Services 2.2 product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for \Documentation\ug_ciscoview.pdf

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Common Services Software > Technical Documentation  > Using CiscoView 5.5.

Network inconsistencies can cause installation errors while installing from a remote mount point.

Applications not supported by CiscoWorks Common Services 2.2 are disabled during upgrade.

Order of Installation

Install each RWAN 1.3.1 application in the following order:


Step 1 Install CiscoWorks Common Services 2.2 with CiscoView 5.5. See the"Installing CiscoWorks Common Services 2.2" section.

Step 2 Install Resource Manager Essentials 3.5. See the"Installing Resource Manager Essentials 3.5" section.

Step 3 Install Incremental Device Update (IDU) 5.0 for Resource Manager Essentials 3.5. See the"Installing IDU 5.0 for Resource Manager Essentials 3.5" section.

Step 4 Install CiscoWorks RWAN 1.3 Update 1. See the "Installing CiscoWorks RWAN 1.3 Update 1" section.

Step 5 Install Access Control List Manager 1.6. See the"Installing Access Control List Manager 1.6" section.

Step 6 Install Internetwork Performance Monitor 2.5. See the"Installing Internetwork Performance Monitor 2.5" section.

Step 7 Re-install CiscoWorks RWAN 1.3 Update 1 on servers where IPM is installed, download and install later IDUs for Resource Manager Essentials, and add or update devices. See the "Post-Installation Tasks" section.


7 Installing CiscoWorks Common Services 2.2

Installing CiscoWorks Common Services takes approximately 40 minutes.

Before you begin:

Verify that the server on which you intend to install Common Services 2.2 with CiscoView 5.5 meets the requirements listed in the tables in the"Server and Client System Requirements" section.

If the server has other Cisco products that use CD One or CiscoWorks already installed, you must follow the recommended upgrade actions described in the "Installation Paths" section.

If the server has CD One already installed, you must follow the recommended upgrade actions described in the "Upgrade Options" section.

Installing CiscoWorks Common Services 2.2 on Solaris


Step 1 Locate Installation and Setup Guide for Common Services 2.2 (includes CiscoView 5.5) on Solaris. You can find this document:

On the installation CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for /Documentation/InstallSetupGuideForComSerCVSol.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select: Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Common Services Software > Technical Documentation  > Installation Guides > Installation and Setup Guide for Common Services 2.2 (includes CiscoView 5.5) on Solaris.

Step 2 Read the section "Preparing to Install CiscoWorks Common Services". This section is in Chapter 2, "Installing CiscoWorks Common Services". As explained in that section, be sure you:

Have root access to the server on which you plan to install CiscoWorks Common Services.

Know the server's IP address.

Verify that the ports that CiscoWorks Common Services uses will not create conflicts with existing applications (see Table 7).

Step 3 Determine the password that you want the CiscoWorks Common Services administrator to use. For rules to follow when forming passwords, see the section "Admin Password" in Appendix C, "Password Information".

Step 4 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing CiscoWorks Common Services".

We recommend that you select an Express install. Select another install option only if you want to specify a destination other than /opt/CSCOpx. If you select a Custom install, you must install all products. Otherwise, RWAN will not function correctly.

Step 5 After you complete installing, verify that CiscoWorks Common Services was installed correctly by:

a. Configuring the CiscoWorks server.

b. Configuring your client.

c. Accessing the CiscoWorks navigation tree.

To perform these tasks, follow the steps in Chapter 3, "Preparing to Use CiscoWorks".

If you receive error messages during the installation, or cannot access the desktop, see Appendix A, "Troubleshooting the Installation".


Installing CiscoWorks Common Services 2.2 on Windows

Before you begin:

If you are using Windows 2000, do not use a cloned version of the Administrator account.

On Windows, when prompted to replace a newer file with an older file, you should always keep the newer file.

On Windows, do not select an encrypted directory for installation. CiscoWorks Common Services 2.2 does not support directory encryption.


Step 1 Locate Installation and Setup Guide for Common Services 2.2 (includes CiscoView 5.5) on Windows. You can find this document:

On the installation CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for \\Documentation\InstallSetupGuideForComSerCVWin.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Common Services Software > Technical Documentation  > Installation and Setup Guide for Common Services 2.2 (includes CiscoView 5.5) on Windows.

Step 2 In Chapter 2, "Installing CiscoWorks Common Services", read the section "Preparing to Install CiscoWorks Common Services". As explained in that section, be sure you have:

Verified that the server on which you plan to install CiscoWorks Common Services is not configured as a domain controller, does not use the FAT file system, and does not have Windows XP installed.

Installed all of the correct Windows software on the server.

Verified that the ports CiscoWorks Common Services uses, will not create conflicts with existing applications (see Table 7).

Step 3 Determine the password that you want the CiscoWorks Common Services administrator to use. For rules to follow when forming passwords, see the section "Admin Password" in Appendix B, "Password Information".

Step 4 Follow the steps in the section "Performing a New Installation", in Chapter 2, "Installing CiscoWorks Common Services".

We recommend that you select an Express install. Select another install option only if you want to specify a destination directory other than //Program Files/CSCOpx. If you select a Custom install, you must install all products. Otherwise, RWAN will not function correctly.

Step 5 After you complete installing, verify that CiscoWorks Common Services was installed correctly by:

a. Configuring your client.

b. Accessing the CiscoWorks navigation tree.

To perform these tasks, follow the steps in Chapter 3, "Preparing to Use CiscoWorks Common Services".

If you receive error messages during the installation, or cannot access the desktop, see Appendix A, "Troubleshooting the Installation".


8 Installing Resource Manager Essentials 3.5

Installing Resource Manager Essentials takes approximately 30 minutes.


Caution Before installing Resource Manager Essentials, be sure you have installed Common Services. See the "Installing CiscoWorks Common Services 2.2" section.

Installing Resource Manager Essentials 3.5 on Solaris


Step 1 Locate Installation and Setup Guide for Resource Manager Essentials on Solaris, Software Release 3.5. You can find this document:

On the product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for /Documentation/InstallSetupGuideForEssentialsSol.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Resource Manager Essentials > Technical Documentation >  Installation and Setup Guide for Resource Manager Essentials on Solaris, Software Release 3.5.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 1, "Installing Essentials".

We recommend that you change the Resource Manager Essentials database password when prompted to do so.

Step 3 After you complete installing, verify that Resource Manager Essentials was installed correctly, as follows:

a. Access the CiscoWorks desktop.

b. Select System Configuration > About the Server > Applications and Versions.

The CiscoWorks About the Server page appears.

c. Check the Applications Installed table. Resource Manager Essentials should be listed as installed and enabled on your system.

If you receive error messages during the installation, or cannot access the desktop, see the Installation and Setup Guide for Resource Manager Essentials on Solaris, Software Release 3.5, Appendix A, "Troubleshooting the Installation".


Installing Resource Manager Essentials 3.5 on Windows


Step 1 Locate Installation and Setup Guide for Resource Manager Essentials on Windows, Software Release 3.5. You can find this document:

On the product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for \\Documentation\InstallSetupGuideForEssentialsWin.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Resource Manager Essentials > Technical Documentation  > Installation and Setup Guide for Resource Manager Essentials on Windows, Software Release 3.5.

Step 2 Follow the steps in the section "Performing a New Installation", in Chapter 1, "Installing Essentials".

We recommend that you change the Resource Manager Essentials database password when prompted to do so.

Step 3 After you complete installing, verify that Resource Manager Essentials was installed correctly, as follows:

a. Access the CiscoWorks desktop.

b. Select System Configuration > About the Server > Applications and Versions.

The CiscoWorks About the Server page appears.

c. Check the Applications Installed table. Resource Manager Essentials should be listed as installed and enabled on your system.

If you receive error messages during the installation, or cannot access the server, see the Installation and Setup Guide for Resource Manager Essentials on Windows, Software Release 3.5, Appendix A, "Troubleshooting the Installation".


9 Installing IDU 5.0 for Resource Manager Essentials 3.5

Installing IDU 5.0 for Resource Manager Essentials 3.5 takes approximately 10 minutes.


Caution Before installing IDU 5.0, be sure you have installed Resource Manager Essentials. See the "Installing Resource Manager Essentials 3.5" section.


Step 1 On the IDU Prerequisite CD in your product package, locate the IDU 5.0 readme.pdf and installable file appropriate for the platform on which you installed Resource Manager Essentials 3.5:

For a Solaris install, use the following files:

RME35.IDU.v5-0.sol.readme.pdf

RME35.IDU.v5-0.sol.tar.Z

You can find both files in /Solaris/IDU for Resource Manager Essentials/.

For a Windows install, use the following files:

RME35.IDU.v5-0.win.readme.pdf

RME35.IDU.v5-0.win.exe

You can find both files in \Windows\IDU for Resource Manager Essentials\.

Step 2 Follow the IDU installation instructions in the appropriate readme.

Step 3 When you have completed installing IDU 5.0, install CiscoWorks RWAN 1.3 Update 1 from the accompanying Update CD.


10 Installing CiscoWorks RWAN 1.3 Update 1

Installing CiscoWorks RWAN 1.3 Update 1 takes approximately 15 minutes.


Caution Before installing Update 1, be sure you have installed IDU 5.0 for RME 3.5. See the "Installing IDU 5.0 for Resource Manager Essentials 3.5" section.

Installing CiscoWorks RWAN 1.3 Update 1 on Solaris


Step 1 Locate Readme for CiscoWorks RWAN 1.3 Update 1. You can find this document:

In printed form in your product package.

On the CiscoWorks RWAN 1.3 Update 1 CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for /Documentation/CiscoWorks-RWAN-1.3-Update-1-readme.pdf

On Cisco.com, in PDF form, at the following URL: http://www.cisco.com/cgi-bin/tablebuild.pl/rwan.

Step 2 Follow the steps in the Readme for CiscoWorks RWAN 1.3 Update 1 section "Installing CiscoWorks RWAN 1.3 Update 1 on Solaris." Verify that the Update was installed correctly.


Installing CiscoWorks RWAN 1.3 Update 1 on Windows


Step 1 Locate Readme for CiscoWorks RWAN 1.3 Update 1. You can find this document:

In printed form in your product package.

On the CiscoWorks RWAN 1.3 Update 1 CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for /Documentation/CiscoWorks-RWAN-1.3-Update-1-readme.pdf

On Cisco.com, in PDF form, at the following URL: http://www.cisco.com/cgi-bin/tablebuild.pl/rwan.

Step 2 Follow the steps in the Readme for CiscoWorks RWAN 1.3 Update 1 section "Installing CiscoWorks RWAN 1.3 Update 1 on Windows." Verify that the Update was installed correctly.


11 Installing Access Control List Manager 1.6

Installing Access Control List Manager takes approximately seven minutes.


Caution Before installing Access Control List Manager, be sure you have installed RWAN 1.3 Update 1. See the "Installing CiscoWorks RWAN 1.3 Update 1" section.

Installing Access Control List Manager 1.6 on Solaris


Step 1 Locate Installation Guide for ACL Manager  1.6. You can find this document:

On the product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for /Documentation/InstallGuideforACLManager.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Access Control List Manager > Technical Documentation > Installation Guide for ACL Manager 1.6.

Step 2 In Chapter 1, "Installing ACL Manager", read the section "System Requirements for ACL Manager". As explained in that section, be sure that:

You have superuser access to the server on which you plan to install ACL Manager.

You have installed CiscoWorks RWAN 1.3 Update 1, so that the CiscoWorks Server supports Java Plug-in version 1.4.1_02.

You have verified that the ports ACL Manager uses will not create conflicts with existing applications (see Table 7).

If the server has multiple Network Interface Cards with different IP addresses, you must modify the CiscoWorks gatekeeper file. To perform this task, follow the instructions in the Installation Guide for ACL Manager  1.6. section "ACL Manager on Multi-homed Machines" in Chapter 1.

Step 3 Follow the steps in the section "Installing ACL Manager on Solaris", in Chapter 1.

Step 4 After you complete installing, verify that ACL Manager was installed correctly, as follows:

a. Access the CiscoWorks desktop.

b. Select System Configuration > About the Server > Applications and Versions.

The CiscoWorks About the Server page appears.

c. Check the Applications Installed table. ACL Manager should be listed as installed and enabled on your system.

If you receive error messages during the installation, or cannot access the desktop, examine the installation log file in /var/tmp/ciscoinstall.log.


Installing Access Control List Manager 1.6 on Windows


Step 1 Locate Installation Guide for ACL Manager 1.6. You can find this document:

On the product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for \\Documentation\InstallGuideforACLManager.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Access Control List Manager > Technical Documentation > Installation Guide for ACL Manager 1.6.

Step 2 In Chapter 1, "Installing ACL Manager", read the section "System Requirements for ACL Manager". As explained in that section, be sure that:

You have administrator access to the server on which you plan to install ACL Manager.

You have installed CiscoWorks RWAN 1.3 Update 1, so that the CiscoWorks Server supports Java Plug-in version 1.4.1_02.

You have verified that the ports that ACL Manager uses will not create conflicts with existing applications (see Table 7).

If the server has multiple Network Interface Cards with different IP addresses, you must modify the CiscoWorks gatekeeper file. To perform this task, follow the instructions in the Installation Guide for ACL Manager  1.6. section "ACL Manager on Multi-homed Machines" in Chapter 1.

Step 3 Follow the steps in the section "Installing ACL Manager on Windows", in Chapter 1.

Step 4 After you complete installing, verify that ACL Manager was installed correctly, as follows:

a. Access the CiscoWorks desktop.

b. Select System Configuration > About the Server > Applications and Versions.

The CiscoWorks About the Server page appears.

c. Check the Applications Installed table. ACL Manager should be listed as installed and enabled on your system.

If you receive error messages during the installation, or cannot access the desktop, examine the installation log file in \var\tmp\ciscoinstall.log.


12 Installing Internetwork Performance Monitor 2.5

Installing Internetwork Performance Monitor takes approximately 20 minutes. The installation script installs Internetwork Performance Monitor in the following default locations:

On Solaris: /opt/CSCOipm, /opt/CSCOcwbS, and /opt/CSCOipmClient

On Windows: \\Program Files\Internetwork Performance Monitor.


Caution Before installing Internetwork Performance Monitor 2.5, be sure you have installed Common Services 2.2. See the "Installing CiscoWorks Common Services 2.2" section. Note that, if you installed Internetwork Performance Monitor 2.5 after installing CiscoWorks RWAN 1.3 Update 1, you must reinstall RWAN 1.3 Update 1 after installing IPM 2.5. See the "Post-Installation Tasks" section.

Installing Internetwork Performance Monitor 2.5 on Solaris


Step 1 Locate Installation Guide for Internetwork Performance Monitor, Software Release 2.5. You can find this document:

On the product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for /docs/ipmig.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products >  CiscoWorks Internetwork Performance Monitor >Technical Documentation  > Installation Guide for Internetwork Performance Monitor, Software Release 2.5.

Step 2 Read Chapter 2, "Preparing to Install IPM". As explained in that chapter, be sure that:

Your routers are running Cisco IOS software Release 11.2(18) or later, including the SA Agent feature. For help, see the section "Cisco IOS Software Requirements" in Chapter 2.

Your routers support SNMP and can send SA Agent traps. For help, see the section "Configuring Routers to Support SNMP and Send SA Agent-Related Traps" in Chapter 2.

You have root access to the server on which you plan to install Internetwork Performance Monitor.

You have verified that the ports that Internetwork Performance Monitor uses will not create conflicts with existing applications (see Table 7).

You know the location of the Netscape Communicator executable (if it is not in the default location). You will be prompted for this during installation.

Step 3 Follow the steps in Chapter 4, "Installing IPM on Solaris", in the section "Quick Start for Solaris".

We recommend that you select an Express install. Select another install option only if you want to specify a destination other than /opt/CSCOipm.

Step 4 After you complete installing, verify that Internetwork Performance Monitor was correctly installed. To perform this task, follow the steps in the section "Verifying IPM Installation on Solaris" in Chapter 4.


Installing Internetwork Performance Monitor 2.5 on Windows


Step 1 Locate Installation Guide for Internetwork Performance Monitor, Software Release 2.5. You can find this document:

On the product CD, in Adobe Acrobat PDF form.

From the CD's root directory, look for \\docs\ipmig.pdf.

On Cisco.com, in both HTML and PDF form.

From your www.cisco.com home page, select Products & Solutions > Network Management > All CiscoWorks Products >  CiscoWorks Internetwork Performance Monitor >Technical Documentation  > Installation Guide for Internetwork Performance Monitor, Software Release 2.5.

Step 2 Read Chapter 2, "Preparing to Install IPM". As explained in that chapter, be sure that:

Your routers are running Cisco IOS software Release 11.2(18) or later, including the SA Agent feature. For help, see the section "Cisco IOS Software Requirements" in Chapter 2.

Your routers support SNMP and can send SA Agent traps. For help, see the section "Configuring Routers to Support SNMP and Send SA Agent-Related Traps" in Chapter 2.

You have administrator access to the server on which you plan to install Internetwork Performance Monitor.

You have verified that the ports that Internetwork Performance Monitor uses will not create conflicts with existing applications (see Table 7).

Step 3 Follow the steps in Chapter 4, "Installing IPM on Windows", in the section "Quick Start for Windows".

Step 4 After you complete installing, verify that Internetwork Performance Monitor was correctly installed. To perform this task, follow the steps in the section "Verifying IPM Installation on Windows" in Chapter 4.


13 Post-Installation Tasks

After you have installed the required products and verified the installations, you must:

Get updated device support and defect fixes by installing later Incremental Device Updates (IDU) for Resource Manager Essentials 3.5. You can download these IDUs from http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-rme.

Add or update the devices in the inventory (see the "Adding or Updating Devices in Inventory" section).

Re-install CiscoWorks RWAN 1.3 Update 1 on any server on which you installed Internetwork Performance Monitor after installing CiscoWorks RWAN 1.3 Update 1. To re-install Update 1, follow the steps in the "Installing CiscoWorks RWAN 1.3 Update 1" section. This is required to ensure that IPM 2.5 works properly with Java Plug-in 1.4.1_02.

You can uninstall RWAN using the instructions in the application installation guides. Uninstall each application in the reverse order of its installation.


Caution Always uninstall applications dependent on Common Services 2.2 before attempting to uninstall Common Services. Never uninstall Common Services first.

Adding or Updating Devices in Inventory


Step 1 Verify that the devices you want to monitor have the correct Cisco IOS version.

Step 2 Log in to your CiscoWorks Common Services server.

The CiscoWorks Common Services Server desktop appears.

Step 3 To add or update a device, select one of the following:

Resource Manager Essentials > Administration > Inventory > Add Devices

Resource Manager Essentials > Administration > Inventory > Update Inventory.

The Add a Single Device or the Update Device dialog box appears.

Step 4 Enter the access information and annotations for at least one device.

You must fill in the Device Name field with the device name or IP address. All other fields are optional. For more information, see the Inventory online help.


14 Where to Go Next

After you have installed the required products and have performed necessary post-installation tasks, you are ready to maintain your routed WAN environment. For more information, see the following User Guides:

Using CiscoView 5.5

User Guide for CiscoWorks Common Services 2.2 (Includes CiscoView 5.5)

User Guide for Resource Manager Essentials, Software Release 3.5

User Guide for ACL Manager, Software Release 1.6

User Guide for Internetwork Performance Monitor, Software Release 2.5

You can access these documents:

In PDF in the Documentation directory on the RWAN product CD.

In HTML and PDF on Cisco.com:

a. Log in to Cisco.com.

b. Select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Routed WAN Management Solution.

c. Select the appropriate RWAN application.

d. Select Technical Documentation > User Guides.

From the online help integrated into each RWAN application.

15 Related Documentation


Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the documentation on Cisco.com for any updates.


For information about installing, troubleshooting, and using the products within the Routed WAN Management Solution, see the sources of information described in Table 10.


Note To view documents in Adobe Portable Document Format (PDF), Adobe Acrobat 4.0 or later is required.


To view documents on Cisco.com, log on to your Cisco.com home page, then select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Routed WAN Management Solution.

Table 10 Related Documentation 

To learn
more about...
See this document
In the product package?
On the product
CD? 1
On Cisco.com?
On the Cisco Doc. CD?
In the online
help?

The known product bugs (DDTSs)

Release Notes for Common Services 2.2 (Includes CiscoView 5.5) on Solaris

Release Notes for Common Services 2.2 (Includes CiscoView 5.5) on Windows 2000

Release Notes for Resource Manager Essentials on Solaris, Software Release 3.5

Release Notes for Resource Manager Essentials on Windows, Software Release 3.5

Release Notes for ACL Manager 1.6 on Solaris and Windows

Release Notes for Internetwork Performance Monitor, Software Release 2.5

Yes

No

Yes

Yes (PDF, HTML)

No

Performing a custom installation

Installation and Setup Guide for Common Services 2.2 (Includes CiscoView 5.5) on Solaris

Installation and Setup Guide for Common Services 2.2 (Includes CiscoView 5.5) on Windows 2000

Installation and Setup Guide for Resource Manager Essentials on Solaris, Software Release 3.5

Installation and Setup Guide for Resource Manager Essentials on Windows, Software Release 3.5

Installation Guide for ACL Manager 1.6

Installation Guide for Internetwork Performance Monitor, Software Release 2.5

No

Yes

Yes

Yes (PDF, HTML)

No

Features, tasks, and troubleshooting

Using CiscoView 5.5 (DOC-7815219=)

User Guide for Common Services 2.2 (DOC-7815301=)

User Guide for Resource Manager Essentials, Software Release 3.5 (DOC-7814810=)

User Guide for ACL Manager, Software Release 1.6 (DOC-7816005=)

User Guide for Internetwork Performance Monitor, Software Release 2.5 (DOC-7815208=)

No

Yes

Yes

Yes

Yes2

Device Support

Supported Devices Table for Resource Manager Essentials 3.53

No

No

Yes

No

No

1 Provided as PDF in the Documentation directory (for Internetwork Performance Monitor, check the docs directory).

2 From the CiscoWorks desktop, click Help.

3 To view the document on Cisco.com, log on to your Cisco.com home page, then select Products & Solutions > Network Management > All CiscoWorks Products > CiscoWorks Resource Manager Essentials > Technical Documentation > Device Support Tables.


16 Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

17 Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

18 Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

19 Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj