Table Of Contents
Release Notes for CiscoWorks Network Connectivity Monitor Release 1.0 on Solaris and Windows
These release notes are for use with CiscoWorks Network Connectivity Monitor (NCM) running on a Solaris or Windows platform. Supported platforms are:
•Solaris 2.7 and 2.8
•Windows 2000 (Professional, Server, and Advanced Server)
•Windows XP (console only)
These release notes provide:
Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the NCM documentation on Cisco.com for any updates.
The following documents are provided in PDF on your product CDs:
•Quick Start Guide for CiscoWorks Network Connectivity Monitor 1.0
•Installation Guide for CiscoWorks Network Connectivity Monitor
•User Guide for CiscoWorks Network Connectivity Monitor
Note Adobe Acrobat Reader 4.0 or later is required.
The following documents are provided as hardcopy with the product:
•Licensing Notes for CiscoWorks Network Connectivity Monitor
•Release Notes for CiscoWorks Network Connectivity Monitor Release 1.0 on Solaris and Windows
•Quick Start Guide for CiscoWorks Network Connectivity Monitor
Use these publications to learn how to install and use NCM:
•Installation Guide for CiscoWorks Network Connectivity Monitor (DOC-7815279=)—Provides instructions for installing and setting up NCM.
•User Guide for CiscoWorks Network Connectivity Monitor (DOC-7815278=)—Provides information for configuring, administering, and operating NCM.
Additional Information Online
You can download the Readme for CiscoWorks Network Connectivity Monitor Integration Package on Solaris and Readme for CiscoWorks Network Connectivity Monitor Integration Package on Windows at http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-ncm.
You can download the Readme for CiscoWorks Network Connectivity Monitor Multiple DFM Integration Package on Solaris and Readme for CiscoWorks Network Connectivity Monitor Multiple DFM Integration Package on Windows at http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-ncm.
For information about NCM supported devices, refer to the following URL, or check the documentation on Cisco.com for the correct location.
You can download device packages for new devices from Cisco.com and find information about all supported devices by logging into Cisco.com at http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-ncm.
Device packages are released cumulatively; that is, new device packages contain the contents of any previous packages.
You can also obtain any published patches from the download site.
Network Connectivity Monitor Overview
See the following sections for information about NCM:
NCM consists of:
•NCM domain manager, which performs network-wide discovery, monitoring, and root cause analysis of device and connectivity failures.
•NCM domain consolidation, which consolidates analysis and topology from the NCM domain manager. Optionally, analysis and topology may be obtained and consolidated from CiscoWorks Device Fault Manager (DFM), and CiscoWorks Voice Health Monitor (VHM).
•Global Console, which displays the consolidated event notifications and provides the ability to launch an Administration Console to configure an underlying NCM domain manager.
•SNMP Trap Adapter (Receiver), for importing DFM traps.
•Open Integration Server, for processing DFM traps and passing them as events to the Global Manager.
•NCM Broker, which maintains information such as the name, location and status of each NCM domain manager and NCM domain consolidation Global Manager.
NCM is designed to monitor Cisco devices. Therefore, NCM domain manager provides full support for certified Cisco devices that are based on the following object identifiers (OIDs):
•184.108.40.206.4.1.3220.127.116.11.1.2 (Windows NT Server for voice devices)
Devices which do not match the listed OIDs are diagnosed for availability only, without giving any details about their connectivity or inventory. The analysis is based on ICMP pinging and SNMP polling. SNMP polling is performed only for the MIB-II portion of the supported MIBs. Non-Cisco devices are classified as nodes and displayed in the Map Console as generic boxes.
Uninstalling the FLEXlm License
Before you can uninstall NCM components, you must first uninstall the FLEXlm license server from your system. The FLEXlm license server runs as a daemon on UNIX and as a service on Windows. These automatically start the license server.
You must have administrative privileges on Windows or root privileges on Solaris to uninstall the license server.
To manually stop the license server on Solaris, do the following:
Step 1 Stop the FLEXlm License Manager service; enter:# /etc/init.d/SMARTS-License stop
Step 2 Delete the FLEXlm license server; enter:# rm /etc/init.d/SMARTS-License
Step 3 Uninstall NCM components as described in the Installation Guide for CiscoWorks Network Connectivity Monitor.
To manually stop the license server on Windows, do the following:
Step 1 Stop and delete the FLEXlm license server service by entering the following command:BASEDIR\smarts\bin\sm_ntservice --force --remove "FLEXlm LicenseManager"
where BASEDIR is the NCM domain consolidation installation directory; by default, it is C:\InCharge5.
Step 2 Uninstall NCM components as described in the Installation Guide for CiscoWorks Network Connectivity Monitor.
Uninstalling the VHM Adapter and Additional DFM Adapters
Before you can uninstall NCM components, you must first uninstall the VHM adapter and any additional DFM adapters you added to NCM. These adapters run as daemons on UNIX and as services on Windows and automatically start at system startup.
You must have administrative privileges on Windows or root privileges on Solaris to uninstall the VHM adapter and any additional DFM Adapters.
To manually remove the adapter, do the following:
Step 1 Stop the VHM adapter; enter:
•On Solaris:# /etc/init.d/adapter_startup_script stop
•On Windows :BASEDIR\smarts\bin\sm_ntservice --kill adapter_service_name
where adapter_startup_script (on Solaris) is the name of the adapter script to start and stop the adapter, and adapter_service_name (on Windows) is the service name of the Windows 2000 service. If you added DFM adapters, you must use the name of the adapter script and the name of the DFM adapter you used when you installed the adapter. To find this information in Windows, see the Service Name field in the Properties window that is launched from the Control Panel Services window.
For example, to remove the VHM adapter, you would enter:
•On Solaris:# /etc/init.d/ncm_vhm_adapter stop
•On Windows :c:\InCharge\smarts\bin\sm_ntservice --kill sm_adapter_vhm
Note Because VHM can only run on Windows, the VHM adapter also only runs on Windows.
Note On Windows, uninstallation can be completed in one step; for example, you can remove the license server using an NCM domain consolidation BASEDIR command. Although the adapters are installed in the NCM domain manager installation directory, you can remove them using the NCM domain consolidation utility sm_ntservice, which has the --force option to kill services and remove adapters in one step. The command is: BASEDIR\smarts\bin\sm_ntservice --force --remove sm_adapter_vhm.
c:\InCharge5\smarts\bin\sm_ntservice --force --remove sm_adapter_vhm
Step 2 Delete the adapter startup script; enter:
•Solaris:# rm /etc/init.d/adapter_startup_script
•Windows:BASEDIR\smarts\bin\sm_ntservice --remove adapter_service_name
where adapter_startup_script (on Solaris) is the name of the adapter script and BASEDIR (on Windows) is the NCM domain manager installation directory. For example, to remove the VHM adapter, you would enter:
•Solaris:# rm /etc/init.d/ncm_vhm_adapter
•Windows :c:\InCharge\smarts\bin\sm_ntservice --remove sm_adapter_vhm
Step 3 Uninstall NCM components as described in the Installation Guide for CiscoWorks Network Connectivity Monitor.
Copying Customized DFM and/or VHM Consoles to NCM
You must copy your customized console definition files from the DFM/VHM machine to the NCM machine if all three of the following conditions exist:
•You are integrating DFM and/or VHM with NCM
•You have customized DFM/VHM console layouts
•You want to preserve your customized DFM/VHM consoles
To copy your customized console definition files from DFM/VHM to NCM:
Step 1 Use any file transfer or copy program to copy all the files, which have the .iccon file extension, from:
NMSROOT/CSCOpx/objects/smarts/consoles/startup (on the DFM machine), where NMSROOT is the CiscoWorks installation directory
BASEDIR/smarts/consoles/startup (on the NCM machine), where BASEDIR is the NCM domain consolidation installation directory.
For example, you would copy the .iccon files from:
•C:\Program Files\CSCOpx\objects\smarts\consoles\startup (on Windows)
•/opt/CSCOpx/objects/smarts/consoles/startup (on Solaris)
•C:\InCharge5\smarts\consoles\startup (on Windows)
•Solaris: /opt/InCharge5/smarts/consoles/startup (on Solaris)
If you are integrating multiple DFM machines with NCM, and each DFM/VHM machine has different customized consoles, please contact the Cisco Technical Assistance Center (TAC).
Known and Resolved Problems
Note In this document, the term BASEDIR represents the location where NCM software is installed. For NCM Disk 1 (NCM domain manager), the term BASEDIR represents the /opt/InCharge directory for Solaris, the C:\InCharge directory for Windows, or your specified path. For NCM Disk 2 (NCM domain consolidation), the term BASEDIR represents the /opt/InCharge5 directory for Solaris, the C:\InCharge5 directory for Windows, or your specified path. The NCM software resides in the BASEDIR/smarts subdirectory.
Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)
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