Cisco Configuration Assistant (CCA)

Release Notes for Cisco Configuration Assistant 3.1

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Release Notes for Cisco Configuration Assistant 3.1

Table Of Contents

Release Notes for Cisco Configuration Assistant 3.1



New Features in CCA 3.1

System Requirements

Installation Requirements

Managed Device Support

Downloading and Installing Cisco Configuration Assistant

Available and Deferred CCA Versions

Updating Cisco Configuration Assistant

Cisco UC500 Software Packs

Cisco UC500 Locale Packs

Downloading Cisco UC500 Software and Locale Packs

Available Software Packs

IP Phone Firmware Loads

Upgrading the UC500 and Installing Device Software

Minimum Cisco IOS Releases and Device Firmware Versions

Limitations and Restrictions


Resolving Cisco Model 79xx Phone Upgrade Issues

Cisco SBCS Features Supported Within CCA

Open Caveats

Resolved Caveats in CCA 3.1

Cisco Unified Communications 500 Series Configuration Support Policy

Cisco Small Business Support Community

Documentation for Cisco Configuration Assistant

Where to Go From Here

Release Notes for Cisco Configuration Assistant 3.1

Revised on July 29, 2011 for CCA 3.1

These release notes include important information about Cisco Configuration Assistant Release 3.1 and any limitations, restrictions, and caveats that apply to this release.


The following topics are covered in these release notes:


New Features in CCA 3.1

System Requirements

Downloading and Installing Cisco Configuration Assistant

Updating Cisco Configuration Assistant

Cisco UC500 Software Packs

Cisco UC500 Locale Packs

Minimum Cisco IOS Releases and Device Firmware Versions

Limitations and Restrictions

Resolving Cisco Model 79xx Phone Upgrade Issues

Cisco SBCS Features Supported Within CCA

Open Caveats

Resolved Caveats in CCA 3.1

Cisco Unified Communications 500 Series Configuration Support Policy

Cisco Small Business Support Community

Documentation for Cisco Configuration Assistant

Where to Go From Here


Cisco Configuration Assistant (CCA), part of the Cisco Smart Business Communications System (SBCS) portfolio of products, simplifies the tasks of configuring, deploying, and administering Cisco network solutions, improves the security and performance of your network, and reduces the time needed for network deployment and configuration. Designed for small business networks from 8 to more than 100 users, this PC-based application with a Graphical User Interface (GUI) provides everything you need to set up a small office network.

New Features in CCA 3.1

CCA 3.1 is a major software release that contains significant features and user interface changes.

In addition to the changes listed below, see "Limitations and Restrictions" for important information that applies to CCA release 3.1.

System Requirements

Update minimum memory requirement to 2 GB for Windows 7 and Windows Vista.

Update minimum memory requirement to 1 GB for Windows XP.


Both the UC540 and UC560 platforms come with 24 user licenses.

The maximum number of users on the UC560 platform increased to 138.

NOTE:   Software pack 8.2.0 or later is required.

Office Manager

Office Manager can be used with Cisco SBCS systems that are configured using Cisco Configuration Assistant version 2.2 and later. Configuration changes made through Office Manager are read and recognized by CCA.

Device Support
Cisco Small Business 300 Series Managed Switches
· SF 300 Series models
· SG 300 Series models

NOTE:   Please use firmware version1.1.0.73 or later. Use the switch's configuration utility to upgrade the firmware

Cisco 200 Series Smart Switches
· SF 200 Series models
· SG 200 Series models

NOTE:   SG200-08 and SG200-08P switches are not supported.

NOTE:   Please use firmware version or later. Use the switch's configuration utility to upgrade the firmware.

UC500 Software Packs and Locale Packs
UC500 Software Pack Version 8.2.0 Support

CCA 3.1 supports UC500 software pack version 8.2.0. For more information, see the Release Notes for Cisco Configuration Assistant Version 3.1.

UC500 Locale Pack Support

CCA 3.1 supports installation of localization files via UC500 locale packs. UC500 locale packs can be downloaded from at
Each locale pack contains phone language files, voice mail language files, network tones, and cadences for a given locale.

Voice Feature Configuration
Phone Soft Key Customization
· Allows custom URL and softkey definition per template.
· Allows 10 templates to be defined on system.
· Allows template to be applied to any IP phone on the UC500, on a per phone basis.
· Allows bilingual phones. A system with 10 phones, can localize 5 phones into one language (e.g., Spanish), and 5 phones into another language (e.g., French).
Call-back Rules

Redial with outgoing prefix (when user replies to a missed calls, the user can simply press dial).

Single digit extension support for floating extension

Allows to map a single digit to an extension.

AA script v4 with multiple enhancements
· Bilingual AA - Allows to configure the language attribute of each AA so that AA will play the standard greetings and associated prompts in the selected language.
· Bilingual Prompt Management - Added language support for displaying, recording and adding a new prompt.
· Support up to 5 Standard AA - The number of standard AA increased from 3 to 5.
· Dial by First Name (AA script v4 required) - A variation of the Dial-by-Name feature allows the caller to enter the first name before the last name.
· Alternate Greeting (AA script v4 required) - When recording a prompt using the AVT (Administration Via Telephone) feature the user can designate the newly recorded prompt as the alternate greeting.
· Configurable No Option Transfer retries - Allows to specify Maximum Menu Prompt Attempts setting. This parameter dictates the number of times AA replays its greeting before terminating, or transferring an idling call (i.e., a call without any key input) to a No-Option- Transfer-To number.
Bilingual Voicemail

Allows the caller to the mailbox to hear the voicemail greetings in one of two languages installed on the CUE.

Voicemail Zero-out Options

Allows to customize how the call flow should proceed in response to keys pressed at the mailbox greeting for leaving a voicemail.

DTMF Configuration (for SIP Trunk and CUE)

CUE is updated to support DTMF RFC 2833 for improved compatibility. SIP Trunk updated to support DTMF inband G.711.

Meet-me Unlocked

Allows external callers to initiate a meet-me conference.

Ability to select inbound Caller Name ID delivery method

For PRI Trunks, support incoming Caller ID Names in Facilities IE Messages.

Local Directory Support/Hunt Group Name Display

Allows to search for company's internal phone numbers, hunt groups, call blast groups, and external numbers in the Local Directory.

Customizable phone backgrounds and ringtones
· Allows backgrounds to be customized on SCCP based phones, that have LCD screens which support 16-bit color depth. This feature also supports drag-n-dropping of background image files (.png extension) onto the UC500 image on the topology screen.
· Allows ringtones to be customized on SCCP based phones. This feature also supports drag-n-dropping of ringtone (.raw extension) files onto the UC500 image on the topology screen.
Additional SIP Trunk Providers

Support for CableVision and Megapath.

Network Configuration
Disable DHCP Server on UC500

Allows users to disable DHCP server on UC500 series routers.

Maintenance and Troubleshooting
Troubleshooting: Gather Crash Information

Allows you to download crash information files from the UC500 and save them to a file on your local machine in a standard text format.

System Requirements

The system requirements are described in these sections:

Installation Requirements

Managed Device Support

Installation Requirements

The PC on which you install Cisco Configuration Assistant must meet these minimum requirements.

NOTE   System requirements for processor, memory, display resolution, and disk space have been increased.

System Requirements
Operating Systems Supported (Windows)

Microsoft Windows Vista® Ultimate (32-bit or 64-bit edition).

Microsoft Windows XP® Professional, Service Pack 2 or later.

Microsoft Windows 7® (64-bit and 32-bit).

You must have write permission to your home directory and to the CCA installation directory; so that CCA can create the necessary log files and preference files.

For PCs running Windows Vista and Windows 7, Administrator privileges are required in order to update, install, and use CCA.

NOTE  When using CCA on PCs running Microsoft Windows 7, set the auto sleep function to Never. To change the PC's setting follow these steps:

· Go to Control Panel > Power Options.
By default, it is set to Balanced.
· Click Change when computer sleeps
· Increase "Put computer to sleep" from 5 minutes (default) to Never
Mac OS Support
(requires virtualization software)

Mac OS: 10.5 and later

Virtual OS: Parallels Desktop 3.1 and later or VMware Fusion 1.0 and later

Guest OS: Microsoft Windows XP (Service Pack 2 or later), Microsoft Windows Vista Ultimate. CCA also supports remote control via Virtual Network Computing (VNC) clients.


PC with FastEthernet or higher LAN port


1.8 GHz Intel Core 2 Duo or higher

Disk Space

400 MB recommended


At least 2 GB for Windows 7 and Windows Vista.

At least 1 GB for Windows XP.


Screen resolution: 1280 x 1024 or higher recommended


Microsoft Internet Explorer 8.0 or later is recommended, with Javascript enabled.

The Adobe® Flash® Player 10 or later plug-in for Microsoft Internet Explorer must also be installed (in addition to any other version of the Flash plug-in that you may have installed for different Web browsers).

Javascript must be enabled for the Microsoft Internet Explorer browser.

Managed Device Support

CCA manages the following phones, switches, routers, access points, wireless LAN controllers, and IP video cameras.

Table 1 Managed Device Support

Device Type
Cisco UC500 Series Platform

UC520 Platform


UC540 Series Platform


UC560 Series Platform


Modules and Interface Cards



Cisco Model 6900 Series IP phones:

6911 (NOTE: Video unsupported)
6901 (NOTE: Video unsupported)

  Model 6945 is not supported.

Cisco Unified IP Phones 7900 Series, all models:


Cisco SPA 500 Series IP Phones, all models:

SPA525G2 5-Line
SPA525G 5-Line
SPA509G 12-Line
SPA508G 8-Line
SPA504G 4-Line
SPA502G 1-Line
SPA501G Basic 8-Line
SPA500S Expansion Module


Cisco SPA 300 Series IP Phones, all models:


Cisco CP-521/524 phones

Cisco IP Communicator

NOTE:   SIP Phones are no longer supported by CCA


Catalyst Express 520 switches, all models

Cisco ESW500 Series switches, all models

ESW-520-8P 8-Port FastEthernet Switch with PoE
ESW-540-8P 8-Port Gigabit Ethernet Switch with PoE

ESW 520-24, 24-Port 10/100, non-PoE
ESW 520-24P, 24-Port 10/100, PoE
ESW 520-48, 48-Port 10/100, non-PoE
ESW 520-48P, 48-Port 10/100, PoE

ESW 540-24, 24-Port 10/100/1000, non-PoE
ESW 540-24P, 24-Port 10/100/1000, PoE
ESW-540-48, 48-Port 10/100/1000, non-PoE

SF 300 Series models
SG 300 Series models
SF 200 Series models
SG 200 Series models

NOTE: SG200-08 and SG200-08P switches are not supported


Cisco Unified Communications 500 Series platform, all models

Cisco SA500 Series Security Appliances, all models (SA520, SA520W, and SA540)

Cisco SR500 Series Secure Routers

· Model SR520-ADSL, - Ethernet
· Model SR520-T1

Cisco Services Ready Platform SRP500 Series, all models, discovery and cross-launch of native Web-based Configuration Utility only.

Cisco 800 Series Routers: Models 831, 836, 851, 851W, 857, 857W, 871, 871W, 876, 876W, 877, 877M, 877W, 878, and 878W

Access Points

Cisco Small Business Pro AP541N Dual-band Single-radio Access Points

Cisco 521 Wireless Express Controller-Based Access Points

Cisco 521 Wireless Express Autonomous Access Points

Wireless LAN Controllers

Cisco 526 Wireless Express Mobility Controllers

Video Cameras

Cisco Model WVC2300 and PVC2300 Business Internet Video Cameras

Downloading and Installing Cisco Configuration Assistant

To install CCA on your PC, follow these steps:

STEP 1 Go to You must be a registered user, but you need no other access privileges.

STEP 2 In the Support information box, click the Download Software link.

If you are not already logged in, you are redirected to the log in page.

STEP 3 Enter your username and password to log in.

STEP 4 Locate the CCA installer file, for example:


STEP 5 Download the CCA installer and run it. You can run the installer directly from the web if your browser offers this choice. CCA is free; there is no charge to download, install, or use it.

STEP 6 When you run the installer, follow the on-screen instructions. On the final page click Finish to complete the installation.

Available and Deferred CCA Versions

The following CCA releases are available for download from

CCA 3.1

CCA 3.0(1)

CCA 3.0

All other versions of CCA are deferred and are no longer available on

Updating Cisco Configuration Assistant

Cisco strongly recommends that you upgrade your CCA to the latest version in order to take advantage of new features and resolved issues.

You can use the automated Application Updates feature to update Cisco Configuration Assistant to a later release in the language that you are using. Follow these steps:

1. Start Cisco Configuration Assistant.

2. Choose System > Application Updates.

3. In the Authentication window, enter your username and password and click OK.

4. In the Application Updates window, click Yes.

NOTE   Cisco Configuration Assistant 2.x installations cannot be updated to version 3.0 and later using the Application Update process. You must download Cisco Configuration Assistant from ( and install it manually.

Cisco UC500 Software Packs

Cisco UC500 Software Packs are large zip files that contain all necessary files for the Cisco UC500 Series platform. Each zip file contains multiple TAR/archive files for the components of the UC500, including:

IOS image for the UC500 platform

IP Phone firmware files

Voice mail software

Factory default configurations for each SKU

Support files, such as Basic ACD prompts and scripts, ringtones, and desktop images

Separate UC500 software package files are provided for the Model UC520, UC540, and UC560 platforms. You must download the correct .zip file for your UC500 platform (,, or

Cisco UC500 Locale Packs

UC500 Locale Packs contain the software needed to localize voicemail and phones (locales for Cisco Model 79xx, SPA525, SPA50x, and CP-52x phones).

This means that you only need to download one file to localize voice mail and all supported phone models.

A locale pack can be provided when installing software on the UC500 via CCA in order to install an alternate language on the UC500. Up to two languages can be installed, an active language and an alternate language. (Danish) (German) (UK English) (US English) (European Spanish) (European French) (Italian) (Dutch) (Norwegian) (Portuguese) (Swedish)

Downloading Cisco UC500 Software and Locale Packs

To download Cisco UC500 Software Packs, go to the following URL:

IP phone localization files and voice mail localization files are also available from this URL. A login is required.

Available Software Packs

These UC500 software packs are available for download:

Table 2, "Cisco UC520 Software Packages," on page 17

Table 3, "Cisco UC540 Software Packages," on page 18

Table 4, "Cisco UC560 Software Packages," on page 18

Table 2 Cisco UC520 Software Packages

UC520 Software Pack Version
CCA Version Compatibility
Component/Version Information

8.2.0 for UC520 (US/English)

CCA 3.1 and later

Cisco IOS 15.1(2) T4
CUE 8.0.6
B-ACD scripts v4
UC520 factory default configurations

8.1.0 for UC520 (US/English)

CCA 3.0 and later

Cisco IOS 15.1(2) T2
CUE 8.0.3
B-ACD scripts v3.0.0.2
UC520 factory default configurations

Table 3 Cisco UC540 Software Packages

UC 540 Software Pack Version
CCA Version Compatibility
Component/Version Information

8.2.0 for UC540 (US/English)

CCA 3.1 and later

Cisco IOS 15.1(2) T4
CUE 8.0.6
B-ACD scripts v4
UC5240 factory default configurations

8.1.0 for UC540 (US/English)

CCA 3.0 and later

Cisco IOS 15.1(2) T2
CUE 8.0.3
B-ACD scripts v3.0.0.2
UC540 factory default configurations

Table 4 Cisco UC560 Software Packages

UC 560 Software Pack Version
CCA Version Compatibility
Component/Version Information

8.2.0 for UC560 (US/English)

CCA 3.1 and later

Cisco IOS 15.1(2) T4
CUE 8.0.6
B-ACD scripts v4
UC560 factory default configurations

8.1.0 for UC560 (US/English)

CCA 3.0 and later

Cisco IOS 15.1(2) T2
CUE 8.0.3
B-ACD scripts v3.0.0.2
UC560 factory default configurations

IP Phone Firmware Loads

Table 5  lists the firmware releases required for the IP Phones that Cisco Configuration Assistant manages. This table lists phone firmware loads that are included with the UC500 software packs and have been validated for use with CCA. If instructed to install a later version of phone firmware to resolve a support issue, use the CCA Phone Load Management window or drag-and-drop phone upgrade feature to install the phone firmware.

This most recent list of phone firmware loads is located at:

Table 5 Cisco IP Phone Firmware Loads






































































































1.2.1 / 1.3.1












1.2.1 / 1.3.1







Upgrading the UC500 and Installing Device Software

To upgrade software on the UC500 and other devices using CCA, choose Maintenance > Software Upgrade.

For instructions on how to upgrade software on Cisco UC500 Series platforms, see the CCA online help or the Cisco Configuration Assistant (CCA) Smart Business Communications System Administrator Guide, available on

Minimum Cisco IOS Releases and Device Firmware Versions

Table 6  lists the minimum software releases required for the devices that Cisco Configuration Assistant manages.

Table 6 Minimum Cisco IOS Release or Firmware Required

Minimum Software Release

Cisco Unified Communications 500 Series Model UC520

12.4(20)T2 or 12.4(22)YB

Cisco Unified Communications 500 Series Model UC540


Cisco Unified Communications 500 Series Model UC560

Cisco IOS 15.0(1) XA

Catalyst Express 500 switch

Cisco IOS 12.2(15)T9

Cisco Catalyst Express 520-8PC switch

Cisco IOS 12.2(35)EX

Cisco Catalyst Express 520-24PC switch
Cisco Catalyst Express 520-24LC switch
Cisco Catalyst Express 520-24TT switch
Cisco Catalyst Express 520G-24TC switch


Cisco 800 Series router


Cisco 526 Wireless Express Mobility Controller

Cisco 521 Wireless Express Access Point


Cisco Small Business Pro AP541N
Dual-band, Single-radio Access Point

Firmware version 1.8.0

Cisco SR520 Secure Router
(ADSL or Ethernet)

12.4(20)T4 and later

Cisco SR520-T1 Secure Router

SR520-T1 Software Pack

Cisco SA500 Series Security Appliances, all models (SA520, SA520W, and SA540).

Software Version 1.1.65 or later

IMPORTANT Cisco SA500 Series software versions 1.1.42 and earlier are not supported for use with CCA.

Use the SA500 Security Appliance Configuration Utility to manage the SA500 or upgrade to version 1.1.65 or later of the SA500 software.

Cisco Small Business Pro ESW500 Series Switches

ESW500 Series 24 - and 48-port models: Firmware version 2.0.3

ESW500 Series 8-port PoE models: Firmware version 2.1.1 or later.

Limitations and Restrictions

These limitations and restrictions apply:

After a CME reload, the MWI indicator is turned OFF for phones that have new messages. This is due to an issue in the CUE software. The new messages are still there, but since the MWI indicator is not lit, users may not know about them. To correct the problem, launch CCA, open the Topology view, right-click on the UC500 icon, and choose the MWI Refresh All option.

When performing drag-and-drop firmware upgrades for Cisco IP phones using loads downloaded from, you must use the correct type of file (.bin, .tar, or .zip file, depending on the phone model):

Cisco 7900 Series IP phones — Use the .zip file, except for Model 7921 and 7925, which require you to use the .tar file.

Cisco 6900 Series IP phones — Use the .zip file.

SPA525 IP Phones — Use the .bin file.

SPA 5x5 IP phones (Models 501, 502, 504, 508, and 509) — Use the .bin file.

The following known issues with Cisco IOS Version 15.1(2)T2 may be encountered. Cisco IOS 15.1(2)T2 is included with UC500 software pack Version 8.1.0.

After a firmware upgrade, softkeys on the home page of the SPA525 IP phone are blank. To work around this issue, reboot the phone.

NULL pointer exception not caught in PPC platforms.

When connecting a 7937 phone to a UC500 it comes up ok, but after adding the user information via CCA UI the phone may go into an endless reset loop. Sometimes it comes up after 24 hours, othertimes it does not.

As a possible workaround, please download the latest firmware version from Cisco Download Site <>. To update the firmware on the 7937 phone, please use the drag and drop feature in CCA to drag and drop the latest 7937 firmware load onto the UC500 image located in the Topology View.

When using CCA on PCs running Microsoft Windows 7, file selection dialogs are missing icons for buttons on the upper right corner of the dialog (for example, the Up one Level button icon). This problem occurs due to a known issue in the Java Runtime Environment (JRE) library. The JRE library cannot retrieve the related icon resource from the native Windows 7 platform to render certain file chooser widget buttons.

The issue is cosmetic and does not affect functionality. The user can still browse the entire file system and select a target directory or file.

Although the buttons are not visible, the user can position the mouse over the button to view its Tooltip text to identify the purpose of the button. The button works as expected when the user clicks on it.

Some Cisco Model 79xx IP phones cannot be directly upgraded from 8.3.3 or earlier to 8.5.3 or higher. You may encounter this issue when upgrading phone loads or when upgrading to a new UC500 software pack. When the issue occurs, Cisco Model 79xx phones may fail to register. For instructions on how to resolve the issue, see Resolving Cisco Model 79xx Phone Upgrade Issues.

CIPC (Cisco IP Communicator) phones configured for Whisper Intercom requires software version CIPC 7.x or later.

Cisco SA500 software versions 1.1.42 and earlier are not supported for use with CCA. If the SA500 is running software version 1.1.42 or earlier, it cannot be added to a CCA customer site and cannot be managed using CCA.

Use the SA500 Security Appliance Configuration Utility on the device to configure the SA500 if software version 1.1.42 or earlier is installed.

Drag-and-drop file operations from the PC running CCA onto device icons in the Topology view may fail due to Windows Vista or Windows 7 User Account Control (UAC) restrictions. A "No Entry" icon is displayed.

To work around this limitation, temporarily disable the User Account Control (UAC) in Windows Vista, perform the operations and then re-enable the UAC.

Some of the drag-and-drop file operations that CCA supports include:

SR520-T1 firmware upgrade file

IOS image files

IP phone loads (not all models support drag and drop upgrade)

CP-500 language files

Music on Hold audio (.au) files

Cisco Unity CME language files for localization

UC500 factory default configuration file

System speed dial .xml file

CCA does not support upgrade of boot code (.rfb files) on ESW500 Series switches, only firmware (.ros files). Use the ESW500 Configuration Utility to upgrade the boot code if needed.

Since ESW500 Series firmware version 2.1.16 requires boot version for 8-port ESW models, and boot version for 24-port and 48-port models, you may need to manually install or upgrade the boot code to ensure that the appropriate versions are used.

First upgrade the boot code, then the firmware, change the active image, save the configuration, then reboot the ESW switch. In the ESW500 Series Configuration Utility, software upgrade options for ESW switches are located under Maintenance > File Management.

To download firmware and boot code files for ESW switches, go to, click the Resources tab, then click the Firmware link. A login is required.

The following limitations apply to video monitoring on SPA525G phones:

While monitoring video from the SPA525G phone, the phone can still make and receive calls. However, inbound calls do not change the display focus, and the only visual indication will be a flashing LED associated with the line being called. To answer inbound calls, simply press the line button.

If you are viewing video on the phone, the video application stops when you make an outbound call and does not automatically resume.

There is no audio integration between the IP phone and the cameras.

Door Access Control from the SPA525G phone, using the GPIO ports on the back of the camera, is not supported.

The MJPEG settings for the cameras cannot be changed if the camera is integrated with the SPA525G phone. Changing these settings will prevent the video stream from being displayed on the phone. These are the video settings that must be configured using the PVC2300/WVC2300 Configuration Utility:

Resolution: 320*240
Max Frame Rate: 10 fps
Fixed Quality: Normal

In mixed networks that have both AP541N and AP521 wireless access points, the CCA 2.2(2) Wireless Setup Wizard automatically synchronizes AP541N settings only. In this case, existing AP521 access points must be synchronized from the Configure > Wireless > WLANs (SSIDs) window.

CCA 2.2(2) and later can discover a Services Ready Platform SRP500 device and display its icon in the Topology view; however, in order to be discovered, the SRP500 device must be connected to a UC500 or a port on an ESW500 Series switch that is connected to a UC500. You must use the UC500 or ESW500 IP address as the starting IP address for discovering the SRP500. You cannot use the IP address of the SRP500 to discover the device or network.

The Cisco VPN Client does not provide 64-bit support. However, 64-bit support is available for the Cisco AnyConnect VPN Client. This client and release notes can be obtained from the Software Center ( If you do not have a valid service contract associated with your profile you cannot log in and download the AnyConnect VPN Client. The AnyConnect client supports SSL and DTLS. It does not support IPSec at this time.

For more information, see the release notes for the Cisco VPN Client and Cisco AnyConnect client.

Remote SSL VPN phones (for example, SPA525G phones with remote VPN configured through the CCA VPN Phone Setup Wizard) are not displayed in the Topology view.

Bonjour devices do not show connectivity in Topology view on discovery.

For full-tunnel mode with SSL-VPN server on UC500 and SR500 platforms, only the Anyconnect-win-2.3.2016-k9.pkg for Windows 32-bit or 64-bit OS is supported.

If the PC running Cisco Configuration Assistant is not directly connected to the UC500 LAN (through a wired connection or VPN connection), the Multisite Manager is not available. When managing a multisite deployment, care should be taken not to invoke or configure features such as software upgrade, backup and restore, internet connection, or restart/reset on remote sites.

For Cisco SR500 Series Secure Routers (all models), you cannot install an IPS (Intrusion Prevention System) Signature Data File (SDF) package with a version that is greater than 384. This is due to file size constraints on SR500 devices.

As a workaround, install the SDF package version 384, then upgrade to a later version.

When choosing an SDF package to install, select version 384 of the SDF package, which is sigv5-SDM-S384.

After the SDF package is installed, choose Configure > Security > IPS and select the IPS Signature Update tab to perform the update.

The following limitations apply to the WebEx PhoneConnect application:

In order for WebEx PhoneConnect to function properly, password changes must be disabled on the WebEx service site. The WebEx site administrator must un-check the Allow user to change password option on the service site to disable it, even if Auto-Login APIs are being used.

Once a phone has received two consecutive, unacknowledged meeting alerts, audio (tone) alerts are suspended until the phone user presses the Snooze, Dismiss, or Call softkey. This can occur when multiple unanswered alerts are received for the same meeting or for multiple meetings scheduled for the same time.

The following limitation applies to the WebEx Connect client and may affect Cisco WebEx PhoneConnect users who are also using the click-to-dial feature.

The WebEx Connect client Click-to-Dial feature does not work if you do not run as Administrator in Microsoft Windows Vista.

On a PC running the Microsoft Vista operating system, if you login with a username that has administrator privileges but does not have the username of Administrator, or if you login with a username that does not have any administrator privileges, then when you configure Click to Dial you will encounter the following error:

Unable to get profile due to network or certificate issue

No workaround is available for an account without administrator privileges. The user must have administrator privileges in Vista in order for Click-to-Dial to work. For an account with administrator privileges: In Windows Explorer, go to the WebEx Connect client application (for example, C:\Program Files\WebEx\Connect), right-click on it, and choose Run as administrator. This launches the Connect client with the correct privileges to modify the registry for click-to-dial to work in Windows Vista.

The following limitations apply to deployment of Cisco IP Phone SPA525G phones in Wireless-G mode using Cisco Configuration Assistant:

Multicast Music on Hold (MoH) for internal calls (IP Phone-to-IP Phone) is not supported for this solution and must be disabled using CCA.

When you disable MoH for internal calls, Music on Hold for the external MoH port on the UC500 is also disabled.

To disable Music on Hold for internal calls using CCA:

1. Launch CCA and navigate to the Music on Hold configuration settings.

2. Uncheck these options: Enable external music on hold port and Enable music on hold for internal calls.

Unicast paging groups are required with Cisco SPA525G/G2 wireless phones. A maximum of ten phones can be in a unicast paging group.

The SPA525G phone is not designed to comply with Japanese Wi-Fi requirements. Specifically it does not support channel 14.
The AP521G-PK9 SKU also does not support channel 14.

For detailed information on supported reference designs, limitations and caveats for deployment of Cisco IP Phone SPA525G phones, see the Cisco SPA525G Wireless Deployment Guide for Cisco SBCS, available at

In the Port Settings window, you must apply a change to speed settings before you can change a duplex setting. After you configure a speed setting, click Apply, and then configure a duplex setting.

You must use the Smartports feature to apply an Access Point role to Catalyst Express switch ports, ESW500 Series switch ports, and Cisco Unified Communications 500 Series ports that are connected to wireless LAN controllers, autonomous access points, or lightweight access points.

When you create or modify a Service Set Identifier (SSID) for a wireless LAN controller:

Assign the native VLAN to it only if the native VLAN is VLAN 1.

Ensure that the IP address of the management and AP manager interfaces of the wireless LAN controller belong to the native VLAN.

When you create or modify an SSID for an autonomous access point:

Check Native VLAN only if the assigned VLAN is the native VLAN.

Ensure that the IP address of the autonomous access point belongs to the native VLAN.

Concurrent use of T.37 Fax to Mail services and SNR is not supported.

An SNR user cannot be provisioned as a member of a hunt group, nor can SNR be provisioned for a user that is an existing member of a hunt group.


The following notes apply to Cisco Configuration Assistant 2.0 and later:

When you start Cisco Configuration Assistant, Java determines whether the resources it needs are available.

If they are not, Java displays the message Could not create Java Virtual machine, and the session ends. To overcome this problem, open the file C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\startup\ (the default installation path), and modify this entry:


Replace 1024m with 512m.

This problem can occur on PCs with lesser specifications.

If the Cisco Configuration Assistant InstallShield Wizard fails to start, it is likely there is a problem with the temporary folder location defined through the environment variables TMP and TEMP. Assign a correct temporary folder location to fix this problem.

Resolving Cisco Model 79xx Phone Upgrade Issues

After installing a UC500 software pack that contains version 8.5(3) phone firmware for Cisco Model 79xx IP phones, Model 79xx phones being upgraded from firmware versions prior to 8.5(2) may not register, or may register but still be running an older version of the phone firmware. When the phone attempts to upgrade to 8.5(3), you may see the message "Auth Fail" displayed on the phone.

This is due to a known issue with Model 79xx IP phones (the issue is documented in the Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3) (SCCP and SIP (

For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or later, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later. The problem affects these CCA-supported phone models:

Model 7975, 7970, and 7971

Models 7945 and 7965

Models 7942 and 7962

Models 7941 and 7961

Models 7906 and 7911

Model 7931

Perform the procedure in this section to correct the problem by upgrading the phones to an intermediate load before upgrading them to version 8.5(3) firmware.

Before You Begin—Download the 8.5(2) Phone Firmware

Download the 8.5(2) phone firmware .zip file for each model phone that must be upgraded. This is the intermediate load that will be used.

IMPORTANT   You must download the 8.5(2) version of the phone firmware. The 8.5.2SR1 load cannot be used for this purpose.

To locate the 8.5(2) version of the SCCP (Skinny Client Control Protocol) version of the firmware for the desired phone models, follow these steps.

1. Log in to (you must have a login to download phone firmware).

2. Open a Web browser and go to

3. On the Download Software page, choose Voice and Unified Communications > IP Telephony > IP Phones > Cisco Unified IP Phone 7900 Series > Cisco Unified IP Phone <79xx>.

4. Click the Skinny Client Control Protocol (SCCP) Software link.

5. In the Search Release field, enter 8.5(2) and click Go.

6. Click the link to the 8.5(2) software.

7. Download the .zip file for the selected model. For example, the filename for Model 7975 phones is

8. Repeat these steps to download 8.5(2) firmware for each of the phone models to be upgraded.

Upgrading the Phone Firmware

Perform these steps to upgrade the affected Model 79xx phones with version 8.5(2) firmware as an intermediate step and then upgrade them to version 8.5(3) firmware.

IMPORTANT   The embedded TFTP server in CCA is used for drag-and-drop file uploads. Before performing the upgrade, disable any third-party TFTP services running on your PC and check the firewall and network security settings on your PC to make sure that TFTP packets can be transmitted between your PC and the UC500.

1. Launch CCA and open the Topology view.

2. Drag and drop the .zip file with the 8.5(2) phone firmware onto the UC500 icon in the Topology view.

Do not change the .zip file name or unzip the file.

3. In the File Upload dialog, click Upload.

CCA extracts the files from the .zip archive and copies them to a temporary directory on the UC500 flash. If there are any TFTP and load configurations for 8.5(3), these are replaced with the intermediate 8.5(2) load and files.

The Phone Firmware Update dialog shows the progress of the upload. Once the files are copied to the flash, CCA displays the following message:

"Disconnect all Cisco Model <Model_Number> IP phones, and then reconnect them. Wait until the phone firmware upgrade completes, then click OK to continue."

4. Disconnect and then immediately reconnect the indicated phones. Wait for the upgrade to complete on all the indicated phones.

IMPORTANT   Do not click OK until all of the affected phones have upgraded their firmware and re-registered. The upgrade takes at least 10 - 11 minutes and the phones will restart. To verify that the interim load has been installed, press the settings button on the phone and navigate to Settings > Status > Firmware Versions > Load File. The interim load filename is SCCP45.8-5.2S.

After the interim upgrade completes, CCA removes the interim 8.5(2) TFTP and load commands, replaces them with the 8.5(3) TFTP and load commands, and then issues a reload/reset command to the phones to load the 8.5(3) firmware.
Once the final reload and reset completes, the phones will be upgraded to the 8.5(3) firmware and re-register with the UC500.

5. Repeat these steps for each different phone firmware .zip file.

Cisco SBCS Features Supported Within CCA

The Cisco Smart Business Communications System Feature Reference Guide provides guidance to partners on the features that can be configured using the latest releases of CCA. The information is categorized by Voice, Switching, Wireless, and Security.

This guide is available on the Resources tab on the main Cisco Smart Business Communications product page ( From within CCA you can choose Partner Connection > SBCS Feature Guide to access the guide.

Open Caveats

This section describes the open caveats that could create unexpected activity in this software release.

Table 7 Open Caveats in Cisco Configuration Assistant 3.1 and earlier

Ref Number


The voice VLAN static route is missing when changing the voice and data VLAN from the default IP.

Symptom  This will happen when an SR520 and UC are not initially configured by the Telephony Setup Wizard. It will not happen if the Telephony Setup Wizard was used to configure an SR520 and UC.

Workaround Manually add static route in SR520-t1 to a newly created Voice VLAN IP network.


SIP Trunk: Add configuration to remove second c header in SDP.

Symptom  Multiple c headers are sent in the SDP. This causes issues when the upstream NAT device sees only NATs on the c header. Service Provider SIP proxy adheres to RFC3264 and only looks at media level c= line and ignores session level c= line.

Workaround None.


Icon for the 6945 IP Phone is incorrect in the Topology View.

Symptom  The icon used for the 6945 IP phone is incorrect in the Topology View.

Workaround None. The Model 6945 IP phone is not supported by CCA. CCA discovers the phone and displays it in the Topology view, but since it is not a supported phone, CCA displays the default phone icon in the Topology view.


Expansion modules added via the Telephony Setup Wizard do not appear on the Users and Phones screen.

Symptom  The Users and Phones screen does not show phone expansion modules that were added via the Telephony Setup Wizard.

Workaround None.


Program Compatibility Assistant popup appears when installing the CCA on a PC running Windows 7.

Symptom  Program Compatibility Assistant appears after a full CCA installation, warning the user that the installation might not have installed correctly.

Workaround Choose the option "This program installed correctly" in the Program Compatibility Assistant popup dialog.


SR520 crashes after applying IPS configuration.

Symptom  SR520 crashes after configuring IPS with CCA when the signature file is used.

Workaround Use a different IPS signature file.


Anyconnect 2.5 does not work with the SR520-T1 SSL VPN sever.

Symptom  An SR520-T1 running SSL-VPN sever with version 2.5 of the Anyconnect client (anyconnect-win-2.5.0217-k9.pkg) cannot connect to the SSL VPN server due to a certification error.

Workaround Use version 2.3 of the Anyconnect client (anyconnect-win-2.3.0254-k9.pkg).


System: Unclear how to remove Telephony System Message.

Symptom  On the System tab in the Voice window, if the System Message contains only white space, then no configuration is sent - even if the text is changed. A "no" command is sent to the router and the message defaults to Cisco Unified CME.

Workaround To minimize the System Message on the phone display, set the System Message to a single character (for example, a period ".").


SIP Trunk: Support individual DIDs for diversion header on SIP trunks.

Symptom  When the UC500 is using SIP trunks for PSTN access and there are hairpin calls (from the PSTN to the UC500, and then back out to the PSTN), the diversion header for forwarded calls on SIP INVITE from the UC500 only has the main number DID.

Workaround None.


Need to be able to use a loopback IP address as a source IP for XO SIP Trunk.

Symptom  XO SIP trunk requires the ability to specify a source IP address for SIP and RTP packets on the UC500.

Workaround XO SIP trunk provider will provision the circuit with a source IP address to be the same as the internet IP address on the XO circuit.


WebEx PhoneConnect: XML parser error occurs when viewing meeting attendees.

Symptom  When a WebEx meeting title has special characters, an XML parser error is displayed on IP phones when viewing the attendees.

Workaround None.


WebEx PhoneConnect: Locale change is not picked up unless the administrator enters the WebEx PhoneConnect application screen.

Symptom  The user changes the CME locale after having configured WebEx PhoneConnect and the phone does not pick up the new language. This occurs only if the WebEx PhoneConnect configuration windows in CCA are not accessed after the CME locale is changed.

Workaround Set the CME locale before configuring the WebEx PhoneConnect application.

Alternatively, if after setting up the PhoneConnect users and changing the CME locale, the WebEx PhoneConnect screens on user phones do not have the new language, do the following:

1. Exit any WebEx PhoneConnect configuration windows that may be open in CCA. Close any open WebEx PhoneConnect application screens on IP phones.

2. In CCA, go to Applications > Smart Business Applications, select the WebEx PhoneConnect application, click Setup Options and log into the WebEx PhoneConnect application. This will open the PhoneConnect Application Main window and send the CME locale to the PhoneConnect application.

3. Click OK or Apply.

If, after performing the actions listed above, the new language does not appear on the phones do the following:

1. Exit all WebEx PhoneConnect configuration windows and IP phone screens.

2. Restart CUE from the Maintenance window (Maintenance > Restart/Reset).

3. Wait for the CUE restart to finish.


A DID does not register when Service Provider SIP trunk configuration is loaded from different PCs.

Symptom  A DID does not register when the Service Provider SIP trunk configuration is loaded to the UC500 from two different devices (for example, from two PCs).

Workaround Only one device should be used to perform the configuration of the SIP template using CCA.


WebEx PhoneConnect: Join before meeting start option is only available to host, not the attendee.

Symptom  When scheduling a non-audio WebEx Meeting Pro with an option to let attendees join x minutes before start time, alerts with the Call button x minutes before the start time are only sent to the host. Alerts for the attendees do not display a Call button until the meeting start time.

Workaround None.


WebEx PhoneConnect: Intermittently phones cannot dial into meeting.

Symptom  Intermittently, phone users are unable to have PhoneConnect auto-dial into the meeting. After the Call button is pressed, the phone remains on the dialing screen, and no audio is heard.

Workaround To recover, the phone the user must manually end the call. The phone user can then press the Services button, select WebEx Meetings > Today, click Details, then either click Call to re-try the auto-dial, or manually dial in to the meeting using the information from the meeting details page.


WebEx PhoneConnect: Alternate host and host cannot both join meeting.

Symptom  If a user creates a meeting with an alternate host, the host and the alternate host cannot both join the meeting. The first host to join the meeting is granted host privileges and the other host cannot join the meeting.

Workaround None.


Changing the Codec modes and Conferencing results in changing the slider to always move to meetme only when Apply is enabled.

Symptom  After enabling multi-party conferencing, applying the configuration and changing the mode /codecs results in the slider changing to always move to meetme only and the Apply button getting enabled.

Workaround None.


All phones failed to register once the VLAN100 IP address is changed via CCA.

Symptom  While modifying Voice VLAN IP Address, CCA does not modify SCCP CCN IP Address. So the phones fails to register to the UC.

Symptom  Do not modify Voice VLAN IP Address if SIP, Conference and other features using SCCP CCN profiles are configured, or modify the Voice VLAN IP Address before configuring SIP, Conference and other features using SCCP CCN profiles.


T.37 Fax to email: While playing the prompt file, CCA hangs in one scenario.

Symptom  From Configure > Call Handling > T.37 Fax to Mail > Services, select 'Custom' for 'Prompt for Incoming Calls' field. Select 'Add' and then from the Add dialog play the selected prompt file. After pausing and then stopping the playback prompt, followed by playing the prompt file, CCA may become unresponsive.

Workaround Close and then relaunch CCA (may require end of task from Windows Task Manager). To avoid this problem, do not use the 'Pause' button when playing audio files.


Telephony Setup Wizard: Issues in uploading a .wav file in prompt management.

1. When uploading. a .wav file of 1MB or less, and not recorded in G.711 u-law, an error message is displayed, but the length of the wave file is retained and shown on the screen.
2. When a .wav file, of1MB or more is uploaded, it is not accepted. however no error message is displayed
3. When a .wav file, which is not recorded in g.711 u-law and more than 1MB, is uploaded a no error message is displayed

Workaround None


Enable-Disable Voice mail resets the Dial-by Name configuration.

Symptom  Configure > Telephony > Call Handling > Dial-by Name configuration resets to none, and does not inform the user.

Workaround None


Smart ports: Maximum hosts field issue in Nikola Switch port setup.

Symptom  Selected port role is configured on the port.

Workaround Enter a value 1 - 10 in the Maximum Hosts field, or leave the default value if present.


Users list under Hunt Group and Incoming Dial Plan does not show completely.

Symptom  Creating Hunt Group and Call Blast Group through Telephone Setup Wizard allows the option to forward the calls to some destination (either Voice mail or other Extension), and the users and users list is not fully displayed when forwarded to another user. Not able to select the user, other than the list showing on the screen.

Workaround Do not configure more than 34 users. Configure more users in expert mode.


Incoming FXO Calls Destination is not editable at one scenario.

Symptom  Under Configure > Telephony > Dial Plan > Incoming > Incoming FXO Calls, the 'Destination' field for a FXO port row can no longer be modified.

Workaround To restore the 'Destination Type' value read from the device, select 'Refresh'. Then make a modification to the 'Destination' as needed. Note that any other unsaved changes will be lost by this operation.


Call accounting to FTP server via CCA fails.

Symptom  Enabling call accounting to FTP server fails.

Workaround Manually backup from flash.


CCA Window hangs when the number of users exceeds the maximum limit.

Symptom  In Configure > Telephony > Users and Extension, when importing through Bulk User import, CCA prompts for a confirmation after pressing OK. When the number of users exceeds the maximum limit, CCA shows an error dialog. After pressing OK, CCA hangs at the same window and cannot be closed.

Workaround Close CCA and then reopen.


CCA: Multisite - No audio and call drop on transfers between sites.

Symptom  Users experience one way audio in a multisite configuration when transferring between sites. After the h245 timers expire the call will drop on its own.

Workaround Requires CLI modification to modify the 'voice class h323 1' to use 'call fast start'.


Changing the installed language does not modify the configuration under ccn trigger sip.

Symptom  Changing the installed language to another language (e.g.,Spanish to Dutch) does not modify the configuration under ccn trigger sip; thus calling to the Dutch VM pilot number does not play any voice, and the call disconnects after sometime.

Workaround Before changing the installed language perform a factory reset, then proceed with the locale upgrade or software upgrade.


Last 4 buttons of 7931 phone becomes inactive after applying custom template.

Symptom  The last 4 buttons, which are used for Messages, Directories, Head set Menu, become inactive when applying a custom template or template 17. These buttons are assessable only if template 15 is assigned to the phone.

Workaround None


Deleted user still has userid and extension information in mailbox.

Symptom  After deleting a user with a mailbox at Telephony > Users and Extensions > User and Phone > User Extensions UI, incomplete mailbox information may appear under Telephony > Users and Extensions > Voicemail > Mailboxes UI (i.e., a userId without the first name and last name).

Workaround Click refresh in the User and Phones window.


Ports > Switch Port Settings > Runtime Status > Device always Unknown.

Symptom  Connected device type is not shown in Runtime Status of Switch Port

Workaround To view devices connected to the switch, click the "Topology Options" button in Topology View, then select "Link Interface ID" in the "Show Information" tab.


Topology intermittently missing icons and freezes.

Symptom  Topology intermittently missing links and icons

Workaround Close and relaunch CCA.


CCA should not allow you to enter the same network address for two DHCP pools.

Symptom  CCA allows entry of overlapping subnets for two DHCP Pools.

1. Do not configure pools for same subnet / overlapping subnet.
2. If you have configured overlapping subnet for two pools delete one pool using CCA.


Smart port: Modified port role shows empty when multiple modification is selected.

Symptom  This happens only when multiple ports are selected to modify.

Workaround Select single port then click Modify to see the smartport role that is configured on the port.


Not able to select the users in the call routing section of the Telephony Setup Wizard if the number of users is greater than 35.

Symptom  Users are not listed in Incoming Call Handling section of the Telephony Setup Wizard if there are more than 35 users.

Workaround Press the down arrows by assuming the count.


Changing the subnet of third octet will not change the DHCP range of the IP addresses.

Symptom  Changing the subnet mask of third octet will not change the DHCP range of IP addresses.

Workaround There is no workaround in TSW. Changes can be made in expert mode.


VM personalized settings are not completely restored.

Symptom  User is prompted for the Voice Mail password and then prompted again to personalize the Voice Mail settings.

Workaround Add Voice Mail and personalize settings again after password prompt.


Telephony Setup Wizard: Deleting the last digit in the extension field retains the original value.

Symptom  While running Telephony Setup Wizard, and attempting to delete the last number on FXS, the Voice Mail number filed does not get deleted and returns to the original pre configured value.

Workaround No workaround in Telephone Setup Wizard. Make the changes in expert mode.


Telephony Setup Wizard: Cannot remove a pre-populated userid.

Symptom  Not able to change the Userid.

Workaround None.


System uptime for AP541Ns always shows zero.

Symptom  System uptime in Inventory dialog is always shown as zero.

Workaround No workaround in CCA. Launch Configuration utility of device and check system uptime.


Extra UC icon on topology after Telephony Setup Wizard.

Symptom  Extra UC500 icons will sometimes show up in topology.

Workaround Click on the "Refresh" toolbar icon and the second UC500 no longer appears.


Using CCA to reset to factory default does not restore default Voice Mail language to US English.

Symptom  After resetting to factory default, the VM language is not restored to US English.

Workaround Reinstall software pack with format flash and then apply the factory default.


A user profile in use should not be deleted.

Symptom  The user profile which is in use can be deleted. If deleted the user can be logged out of the phone and could not login again.

Workaround Login a phone using a user profile. Then delete the user profile from CCA, EM window.


After application update from CCA 3.0.1, the CCA desktop icon does not get updated to the new CCA 3.1 icon.

Symptom  After updating to CCA 3.1, the CCA desktop icon doesn't get updated to the latest icon.

Workaround None


Text regarding Hunt groups in the Online Help needs to be updated. The statement, "can contain up to 32 members" should be changed to "can contain up to 20 members."

Symptom  Online Help statement is incorrect.

Workaround None


Call Blast Group does not support Dynamic Login/Logout; as Call Blast Group did not support dynamic login/logout through softkeys.

Symptom  The hlog button does not log out of the Blast Group when Blast Group is called. The hlog button logs out of the Hunt Group (sequential), and the phone will not ring.

Workaround None

Resolved Caveats in CCA 3.1

This section describes the resolved caveats for the current release.

Table 8 Resolved Caveats in Cisco Configuration Assistant 3.1

Ref Number


Add support of DTLS, as default for SSL VPN, to help with call quality of customers with SPA525G phone connecting via SSL VPN.


VLAN conflict warning messages are incorrectly generated and displayed in the system messages window for VLAN90.


Number-of-Auto-Attendants combo box increased from three to five to support five standard AAs.


Add No-Option-Transfer-To-Retry Text field for all AA script except aa.ref


Added preferred Codec options for phone users in the user extensions editor dialog where the codec types can be changed for compression and enhancement of bandwidth usages.


When the user changes PPPOE user name and credentials of WAN interface in ADSL SR520 router and then clicks Apply a null pointer exception error is generated.


Changing EM user profile while profile is logged in does not reset profile for changes to take effect. A manual logout and login of EM user on the phone has to be done for profile changes to take effect.


Monitor status for T1 always executes CLI for 0/3. If T1 on 0/2, this is incorrect. VWIC2-2MFT-T1/E1 in slot 0/2 is not shown correctly in front panel view of the UC560-BRI model.


NumberFormatException error message pops up when adding a new holiday. CCA is unable to parse the date properly when the timezone abbreviation string is not 3 characters long (i.e. NZST).


AA can not transfer a call to a user without a mailbox. Added Dial-by-name UI feature enhancement to resolve this issue.


Incoming call from CUE for BACD fails if SIP trunk is configured.


Incoming dial plan entry does not save if description field has a hyphen (-).


Internet access does not work when the inside host is configured in port-forwarding.


Some PRI providers do not allow calls when the calling number is not a local number on the UC500, which affects the incoming calls that are forwarded to an external number.


Update Partner Connection > UC500 Software Download > link to go to


Analog extension UI are missing the VIC FXS ports.


Add support to upgrade 7925 phones via drag-n-drop.


Failure of setting up PRI trunks because the time slots chosen as 24-24. The time slots have to span at least 2 slots.


Add checkbox to enable/disable DTLS for SSL VPN - this is a CFD resolved in 3.1


Telephony Setup Wizard Dial Plan Template blank for Danish Region.


BACD Hunt Group always shows Default Timeout; May reapply default.


Add ability to modify outbound Caller ID info for SIP hairpin call.

Cisco Unified Communications 500 Series Configuration Support Policy

Information about Cisco Unified Communications 500 Series Configuration Support Policy is available at:

NOTE:   Requires partner login to access.

Cisco Small Business Support Community

The Cisco Small Business Support Community site provides resources to assist VARs and Partners with design, implementation, and maintenance for Cisco SBCS platforms. To access the Cisco Small Business Support Community, point your web browser to the following URL:

Documentation for Cisco Configuration Assistant

The following documentation is provided for Cisco Configuration Assistant:

Cisco Configuration Assistant Smart Business Communications System Administrator Guide, a comprehensive, end-to-end guide that covers all features and configuration tasks that can be performed using CCA.

The administration guide is also available in PDF format through the online help system in CCA.

Online help. To access online help, click the Help button provided in CCA windows and dialogs, choose Help > Contents from the menubar, or press F1 to display Help for the active window.

These release notes.

To access documentation for Cisco Configuration Assistant on, visit the following URL:

Where to Go From Here

Cisco provides a wide range of resources to help you and your customer obtain the full benefits of Cisco Configuration Assistant.

Cisco Configuration Assistant

Cisco Configuration Assistant
Product Page

Cisco Configuration Assistant Technical Documentation

Cisco Small Business
Cisco Partner Central for Small Business (Partner Login Required)
Cisco Small Business Home
Cisco Small Business Support

Cisco Small Business Support Community

Cisco Small Business Support and Resources

Phone Support Contacts _support_center_contacts.html

Cisco Small Business Firmware Downloads

Cisco Smart Business Communications System and Components

Cisco UC500 software packages and localization files
( Login Required)

Cisco Smart Business Communications System

Cisco Unified Communications 500 Series

Cisco Unified Communications 500 Series Configuration Support Policy

(This link requires CCO login)

Cisco SPA500 Series IP Phone

Cisco SPA300 Series IP Phones

Cisco Unified IP Phones 7900 Series

Cisco AP541N Access Point

Cisco SA500 Security Appliance

Cisco ESW500 Series Switches

Cisco Small Business 300 Series Managed Switches

Cisco 200 Series Smart Switches

Cisco PVC2300 (Audio/PoE) and WVC2300 (Audio/Wireless-G) Business Internet Video Cameras

Cisco Secure Router SR500 Series

License Notices

Open Source License Notices

The Open Source LIcense Notice for CCA 3.1 is available on the CCA software download page on

Document Number: OL-24327-01