Table Of Contents
Cisco Building Broadband Service Manager
5.0 to 5.1 Upgrade Utility Guide
This guide provides information for upgrading a BBSM 5.0 Service Pack 1 (SP1) system to BBSM 5.1,
Caution This upgrade applies only to BBSM 5.0 systems with SP1 or higher installed.
Note The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. The online documents may contain updates and modifications made after the printed documents were released.
The BBSM 5.0 to 5.1 Upgrade Utility is a Microsoft Windows application that upgrades the BBSM 5.0 SP1 system to BBSM 5.1, build 21. This upgrade utility does the following:
•Uninstalls Microsoft Proxy Server and installs Microsoft ISA Server
•Uninstalls MSDE 7.0 and installs MSDE 2000
•Upgrades BBSM server files that were changed between BBSM 5.0 Service Pack 1 and BBSM 5.1
•Installs Windows 2000 Service Pack 2 (SP2)
•Installs Windows 2000 Hotfixes
New and Changed Information
BBSM 5.1 is built on the baseline functionality of BBSM 5.0 with the addition of new features and changes to some existing features. The following sections identify these features and changes. Refer to the Cisco Building Broadband Service Manager Software Configuration Guide for details and configuration requirements.
New BBSM Version 5.1 Features
BBSM version 5.1 offers these new or improved features:
•Access Code Management
This feature provides high-speed Internet access for event presenters, exhibitors, and attendees. Access Code Management can differentiate hotel conference services by using an access code system that offers bandwidth management and audit reports.
•Access Code Reports
These reports are enhanced to allow the option of viewing each customer's access codes, unused access codes, and the history of used access codes.
•Building Broadband Service Director (BBSD)
BBSD software is included with BBSM 5.1, but it must be installed on a separate server. BBSD cannot be installed on a BBSM server. The BBSD feature enables a central system in the data center to manage remote BBSM systems. The primary functions include:
–Backing up key BBSM system data
–Performing centralized reporting across a group of BBSM servers
–Pushing BBSM web content pages across a group of BBSM servers or to an individual BBSM server in the field
–Pushing BBSM Walled Garden lists across a group of BBSM servers or to an individual BBSM server in the field
–Restoring key BBSM system data
•Hardware Dependent Port Test
This feature provides the ability to configure the inter-packet delay, packet size, and ping interval for the port test through an easy-to-use graphical user interface (GUI) on the WEBconfig dashboard.
This feature allows the end user to seamlessly move from one wireless access point to another without having to re-authenticate. A user can move between network hardware such as switch ports or wireless access points in a BBSM network and maintain an active session in the BBSM server. The port hopping feature can be used in either a wireless or wired network layout. When using wireless network architecture, this feature improves the user's experience by allowing mobility between wireless access points with uninterrupted service.
•Port Test Report
This feature allows a user to quickly access port test information for different BBSM ports. The time of the last port test and the amount of packet loss, if any, are immediately determined for each selected port.
•RADIUS Accounting Support
BBSM previously supported only RADIUS Authentication. Version 5.1 adds RADIUS Accounting support, which allows BBSM to automatically transmit accounting records to a RADIUS server. By using the RADIUS NAS identifier combined with a RADIUS session ID, unique records can be tracked across multiple BBSM servers.
•RADIUS User-Selected Bandwidth
This feature allows the end-user to select a bandwidth from a drop-down list.
•Single and Multiple Day Billing Options
For an extended stay at a hotel, users can choose different billing methods. They can be charged on a daily basis for one price or for a block of days at a lower daily price.
•Support for Maximum Active Sessions
This feature allows the administrator to assign a maximum number of concurrent sessions, thereby preventing the WAN link from becoming over-subscribed. If a user starts a session that exceeds the configured limit, BBSM redirects the user to a system busy web page that can be customized.
This feature allows web-based printing with network or local printers. KeyView Pro 6.5 software must be purchased and installed to support this feature.
BBSM Version 5.1 Software Changes
The following changes have been made:
•Microsoft Proxy 2.0 replaced with Microsoft Internet Security and Acceleration (ISA) Server
•SQL Server 7.0 MSDE replaced with SQL Server 2000 MSDE
For the BBSM 5.1 server software to work properly, your server must meet these minimum hardware requirements:
Caution The minimum hardware requirements from BBSM 5.0 and BBSM 5.1 have changed and are different for single and multiple sites.
This software is required:
•Cisco Building Broadband Service Manager 5.0 to 5.1 Upgrade Utility CD
•Cisco Building Broadband Service Manager Version 5.1 Database Recovery ISA Server CD
Note BBSM 5.0 SP1 or higher must already be installed.
BBSM requires the use of Microsoft Internet Explorer 5.0 for Internet connections.
This section describes open caveats in the BBSM 5.0 to 5.1 upgrade.
Hotfixes link on Install Wizard may be inactive
The link to install Microsoft hotfixes may, in some cases, already be inactive on the Install Wizard screen. To ensure that all hotfixes are installed, follow the these steps:
Workaround/Solution: If the link for installing hotfixes is inactive, follow this procedure to activate the link:
1. Choose Start > Run.
2. Click Browse, and locate BBSM 5.0 SP1 Upg.
3. Double-click the Win2Khotfixes folder.
4. Double-click BBSMInstallPatches.bat.
5. Click OK, and wait while all of the Windows 2000 hotfixes are installed.
6. From the Microsoft ISA Server 2000 Hotfix Setup window, click Yes.
7. Click OK to reboot your server.
Note Do not remove the BBSM v5.1 CD from the CD-ROM drive.
8. Log on as Administrator using the proper password after your server reboots.
9. Remove the BBSM 5.0 to 5.1 Upgrade Utility CD from the CD-ROM drive.
Upgrade not keeping SMTP forwarding and Transparent proxy settings
There was a known problem in BBSM 5.0 where the SMTP Forwarding IP Address field and the Enable Transparent Proxy checkbox on the Server web page of WEBconfig were not keeping their settings. This problem is fixed in BBSM 5.1.
Workaround/Solution: If these features are being used, reset these fields in WEBconfig after the
BBSM 5.0 to 5.1 upgrade is complete.
Upgrade BBSM Database is active
During Step 4. Install MSDE 2000, of the BBSM 5.0 to 5.1 upgrade, the following link, 5. Upgrade BBSM Database, becomes active and can be selected. The next step of the installation should not be active until the previous step is complete.
Workaround/Solution: Users should run the upgrade in sequence. Do not start the next sequence until the prior one is complete.
RADIUS Accounting checkbox and port # empty
New RADIUS features have been added to BBSM 5.1. After the BBSM server is upgraded, the Enable Accounting and Port fields on the RADIUS Servers web page of WEBconfig are blank.
Workaround/Solution: If these features are being used, users need to reset these fields in WEBconfig after the upgrade is complete.
Starting the BBSM 5.0 to 5.1 Upgrade Installation
This section describes the procedure for upgrading your BBSM 5.0 Server to BBSM 5.1. Follow these steps to begin the installation.
Step 1 Insert the BBSM 5.0 to 5.1 Upgrade Utility CD into the CD-ROM drive.
Note The BBSM 5.0 SP1 Upgrade To BBSM 5.1 wizard opens automatically.
Step 2 From the BBSM 5.0 SP1 Upgrade To BBSM 5.1 wizard, click 1. Upgrade BBSM 5.0.
Caution When the installation procedure begins, do not click on the same step more than one time. This will cause damage to your system.
a. From the Welcome window, click Next.
b. Read the software license agreement, and click Yes if you agree.
c. Enter a password for the database system administrator (sa) account, and click Next.
d. Enter the BBSD username and password account information, and click Next. Wait while the BBSM system is configured.
Note Do not use an existing Windows account such as Administrator or BBSD-Client. Otherwise, BBSD will not backup or restore files in the ekgnkm directory, and the BBSD Send a Patch feature will not function.
If the Read Only File Detected window opens, click the Don't display this message again checkbox, and click Yes.
e. From the Setup Complete window, click Finish.
Step 3 From the BBSM 5.0 SP1 Upgrade To BBSM 5.1 wizard, click 2. Install Windows 2000 SP2.
Caution If this link is disabled, Microsoft Windows 2000 SP2 has already been installed on your BBSM server. You must reboot your server now or the installation will fail, and you will experience serious problems with your BBSM server. After your server reboots, continue with Step 4.
Note Wait while files are extracted and updated. This takes approximately 15 minutes. Your server reboots automatically after Windows 2000 SP2 is installed.
a. Log on as Administrator using the proper password after your server reboots.
b. From the Service Control Manager window, click OK.
Step 4 From the BBSM 5.0 SP1 Upgrade To BBSM 5.1 wizard, click 3. Install ISA.
a. Enter the 10-digit ISA product key, without the dash, and click OK.
Note The product key is located on the inside sleeve of the CD cover.
b. Enter your CD-ROM drive letter, and click OK. The Insert the Microsoft ISA Installation CD window opens automatically.
Caution Do not click OK at this time.
c. Remove the BBSM 5.0 to 5.1 Upgrade Utility CD, and insert the ISA Server CD into the CD-ROM drive. The Microsoft ISA Server Setup window opens automatically.
d. Close the Microsoft ISA Server Setup window.
e. From the Insert the Microsoft ISA Installation CD window, click OK. Wait while the ISA installation proceeds automatically.
f. Click OK to acknowledge that Microsoft ISA was successfully installed.
g. Remove the ISA Server CD, and insert the BBSM 5.0 to 5.1 Upgrade Utility CD into the CD-ROM drive.
Step 5 From the BBSM 5.0 SP1 Upgrade To BBSM 5.1 wizard, click 4. Install MSDE 2000. Wait while Windows configures the Microsoft SQL Server Desktop Engine.
a. From the Microsoft SQL Server Desktop Engine window, click No.
Caution Do not reboot your server at this time.
Step 6 From the BBSM 5.0 SP1 Upgrade To BBSM 5.1 wizard, click 5. Upgrade BBSM Database. Wait while files are updated.
Step 7 From the BBSM 5.0 SP1 Upgrade To BBSM 5.1 wizard, click 6. Install Windows 2000 Hotfixes. Wait while hotfixes are installed on your server.
Note If this link is inactive, see the "Open Caveats" section, and refer to CSCdv65946.
a. From the Microsoft ISA Server 2000 Hotfix Setup window, click Yes.
b. Click OK to reboot your server.
Note Do not remove the BBSM 5.0 to 5.1 Upgrade Utility CD from the CD-ROM drive.
c. Log on as Administrator using the proper password after your server reboots.
d. Remove the BBSM 5.0 to 5.1 Upgrade Utility CD from the CD-ROM drive.
Step 8 Go to the BBSM Software Download web page, and download the appropriate service packs and patches to your system (http://www.cisco.com/kobayashi/sw-center/sw-cable.shtml).
This concludes your BBSM 5.0 to 5.1 utility upgrade.
The following documents provide additional information:
•The Cisco Building Broadband Service Manager Hardware Assembly Guide provides quick instructions for connecting your BBSM server.
•The Cisco Building Broadband Service Manager Quick Start Card/CD Sleeve provides information to quickly access documentation on the BBSM v5.1 CD for installing and configuring BBSM.
•The Cisco Building Broadband Service Manager and Director Installation Guide provides instructions (if your system is customer-installed) for installing BBSM software.
•The Requires Immediate Attention Card for Cisco BBSM server provides instructions for changing passwords and accessing documentation on the BBSM v5.1 CD.
•The Cisco Building Broadband Service Manager Software Configuration Guide provides instructions for configuring BBSM software.
•The Cisco Building Broadband Service Director Software Configuration Guide provides instructions for configuring BBSD software.
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to email@example.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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