Cisco BBSM 5.3 Operations Guide
5 - Installing Service Packs or Patches (WEBpatch)
Downloads: This chapterpdf (PDF - 261.0 KB) | Feedback

Installing Service Packs or Patches (WEBpatch)

Table Of Contents

Installing Service Packs or Patches (WEBpatch)

Before You Start

Patch Installation Procedure

Installing Service Packs or Patches (WEBpatch)

This section describes how to view, transfer, and install service packs or patches and view the patch log. (You must have administrative rights to install BBSM service packs or patches.)

You can install BBSM service packs or patches locally on any BBSM server or on multiple BBSM servers from another computer in a remote location. You can transfer multiple files to the BBSM server before you install them.

Note As of BBSM 5.3, the FTP port on the internal network is blocked. Because WEBpatch transfer uses FTP, patches and service packs can be transferred only from the external network to BBSM. They cannot be transferred from within the BBSM network.

Before You Start

Before you begin transferring and installing files, read the following precautions

Transfer and install only service packs or patches properly obtained from Cisco.

Most BBSM service packs and patches are available over the Internet. Be sure that the file has been downloaded before continuing.

Make sure that both the external and internal NICs are plugged in and enabled, or the service pack or patch will fail to install.

Cisco strongly recommends that you terminate all client sessions during these installations.

Install service packs or patches during low-use time periods to minimize service interruptions and ensure proper functionality.

If you are using Windows 2000 Professional or XP Professional on your client, uncheck the Client for Microsoft Networks check box as described below. When you uncheck this check box, the ASP files load much more quickly. Be sure to re-check it after you install the patch.

Choose Start > Settings > Network and Dial-up Connections. The Network and Dial-up Connections window appears.

Right-click Local Area Connection, and from the drop-down menu, choose Properties. The Local Area Connection Properties window appears.

Uncheck the Client for Microsoft Networks check box.

To close the windows, click OK three times.

Patch Installation Procedure

Follow this procedure to view or install service packs or patches and view the patch log.

Step 1 From the BBSM Hotspot Dashboard, click WEBpatch. The BBSM Patches web page appears. (See Figure 5-1 and Table 5-1.)

Figure 5-1 BBSM Patches

Table 5-1 BBSM Patches Fields 


Installed patches

Specifies an installed service pack.

Install Date

Shows the date that the service pack was originally installed.


Lists the BBSM release that the service pack was intended for.


Briefly describes the service pack.

Release Dependencies

Indicates the BBSM release or range of releases that must be installed on the target server before you can install the service pack.

Patch Dependencies

Lists the previous service packs or patches that must be installed before you can install the current service pack or patch.


Displays the names of batch files that are run during patch installation.

Database Commands

Displays the names of files containing database commands that the BBSM server sends to update its database when service packs or patches are being installed.

Step 2 To view installed service packs, follow these steps:

a. From the Installed patches drop-down menu, select a service pack. (The navigation buttons near the bottom of the page can also be used to select a service pack.)

b. Click Go. The BBSM Patches web page fields populate with the data for the specified service pack, and the View Log Entries button is enabled.

Step 3 Transfer and install service packs or patches, as follows:

a. Click Transfer. The BBSM Transfer web page appears. (See Figure 5-2.)

Caution You must use the Java 2 plug-in, version 1.3.1_03, to transfer patches. Other versions will fail. The Java plug-in must be installed on the remote computer that you are using to transfer the file. If the plug-in is not installed already, click Go To Java Download Page, download the plug-in, and install it.

Figure 5-2 BBSM Transfer

b. Click Continue. The BBSM Transfer web page appears. (See Figure 5-3.)

Figure 5-3 BBSM Transfer, Browse

c. In the BBSM Transfer field, click Browse to navigate to the file being installed and then click Open. The file name now appears in the BBSM Transfer field.

d. Click Transfer. The BBSM WEBpatch Transferred web page appears, prompting you to install the file. (See Figure 5-4.)

Figure 5-4 BBSM WEBpatch Transferred

e. To install another file at the same time, click Transfer again to continue transferring files to be installed. After all files are transferred, continue with the installation.

f. Click Go to Install or Install Patch. The BBSM Install Patch web page appears. If you clicked Go to Install, the page displays the transferred patch in the Select Self-Extracting Patch File to Install drop-down menu. If you clicked Install Patch, select the patch from the Select Self-Extracting Patch File to Install drop-down menu. (See Figure 5-5.)

Note This step may take a few minutes, depending on the size of the patch and whether you are remote or local.

Figure 5-5 Install Patch

g. Click Install. The file is automatically verified and installed.

Note After the file has been installed, the BBSM server may automatically reboot. You cannot access the BBSM server while the server is rebooting.

Step 4 To view the patch log to confirm that your patches installed successfully and to view any messages, follow these steps:

a. Click Patch Log. The BBSM Patch Log web page appears. (See Figure 5-6.) (This page can also be accessed from the Patches page by clicking View Log Entries.)

Figure 5-6 BBSM Patch Log

b. From the drop-down menus at the top of the page, select your criteria or click Default, which selects all service packs and patches, the Summary trace level, and All log types. (See Table 5-2.)

c. Click Go. The messages are displayed in the Patch Log Data table.

d. If no log information meets your criteria, a dialog box appears, stating that no records exist for the selected criteria. Click OK to return to the Patch Log page and change the search parameters.

Table 5-2 BBSM Patch Log Fields 

Drop-Down Menus


All (default setting)—Shows messages for all service packs or patches

<service_pack_number>—Shows only PatchLog entries for the specific service pack

Trace Level

All—Shows all trace levels

Summary (default setting)—Lists only the high level summary

Detail—Shows all the messages for all actions performed during WEBpatch activities

Debug—Not applicable (used by Cisco Support)

Log Type

All (default setting)—Shows all entries for all log types

Transfer—Shows only entries for file transfers

Install—Lists only installation related entries

Other—Displays messages generated by Windows and other programs during WEBpatch activities

Table Columns

Date Time

The date and time that the patch was installed

Patch #

The patch number


The patch description