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Cisco BBSM 5.3 Software Installation Guide

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BBSM 5.3 Software Installation Guide

Table Of Contents

BBSM 5.3 Software Installation Guide

Minimum Hardware Requirements

Installation Overview

Installing Windows 2000 Server Software

Starting the Windows 2000 Server Installation

Setting Up Partitions

Configuring Windows

Setting Up the Video

Installing the NIC Software

Configuring the NICs

Configuring Message Queuing Services

Configuring Routing and Remote Access Services

Configuring Simple Network Management Protocol

Installing Support Applications for BBSM

Starting the BBSM Installation

Disabling the Windows 2000 Configure Your Server Window

Installing Windows 2000 Service Pack 4

Installing Microsoft ISA Server

Installing MSDE

Installing BBSM Version 5.3

Installing the BBSM AtNAT Driver

Installing MSDE Security Updates

Installing Windows 2000 Hotfixes

Final Steps

Configuring Your BBSM Server

Improving BBSM Security

Obtaining BBSM Documentation

Cisco.com

BBSM Documentation

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions


BBSM 5.3 Software Installation Guide


Cisco Building Broadband Service Manager (BBSM) 5.3 is an access gateway for public access networks. BBSM 5.3 is suited for medium to large venues such as multi-tenant office or residential buildings, hotels, and other venues that need to provide and manage guest or visitor access.

This document describes the step-by-step procedures for installing BBSM on your server. However, the installation takes time and must be followed exactly.


Caution It is important to carefully follow the steps in this procedure to ensure a successful BBSM installation. If critical items such as the NIC settings are not configured correctly, the system can become unstable and you will have to reinstall the BBSM software.

To print additional copies of this guide, open the 53install.pdf file from the Documentation folder on the Version 5.3 Software CD, or access it from the Cisco website.

Minimum Hardware Requirements

For your BBSM server to work properly, it must meet these minimum computer hardware requirements. The minimum BBSM hardware requirements are different for single and multiple sites.


Caution BBSM does not support dual processors.


Caution Before you begin, make sure that both NICs are connected so that the installation software can recognize them. As an alternative, they can be connected to each other using a crossover Ethernet cable. They must remain connected throughout the entire installation process, or problems will occur.

Table 1 lists the minimum BBSM hardware requirements for single and multiple sites.

Table 1 Minimum Hardware Requirements

Component
Single-Site
Multiple-Site

Processor

Pentium processor (750 MHz or greater)

Hard Disk Space

10 GB with backup storage solution

20 GB with backup storage solution

Memory

256 MB RAM

1 GB RAM
(Suggest 2 GB of RAM)

External NIC

Ethernet 10/100/1000 NIC (any vendor)

Internal NIC

Intel PRO/1000 MT Server Adapter or
Intel PRO/1000 MT Dual Port Server Adapter

Display

SVGA monitor (1024 by 768)

CD-ROM Drive

12x or faster

Video Card

At least 2 MB of RAM

Optional Components

An MS-DOS-based network operating system that permits connection to a server with Windows 2000 Setup files


Installation Overview


Caution Be sure that you use only the supplied Windows 2000 Server software for the operating system. BBSM software is not supported on the Windows 2000 Professional or Windows 2000 Advanced Server platforms.

The following BBSM CDs are required for the BBSM 5.3 software installation:

Windows 2000 Server CD

Microsoft ISA Server CD

Version 5.3 Software CD

CDs with drivers for a custom external NIC, video card, and sound card.


Note During the installation, Microsoft Internet Explorer (IE) 6.0 is installed on the BBSM server. Because of some known issues and incompatibilities with Netscape Navigator, Cisco recommends that you use only the IE browser on the server.


Before you begin, make sure that your server is set up to meet the manufacturer's specifications.

The BBSM software installation consists of the following steps:

1. Installing Windows 2000 Server Software

a. Starting the Windows 2000 Server Installation

b. Configuring Simple Network Management Protocol

c. Installing Support Applications for BBSM

2. Starting the BBSM Installation

a. Installing Windows 2000 Service Pack 4

b. Installing Microsoft ISA Server

c. Installing MSDE

d. Installing BBSM Version 5.3

e. Installing the BBSM AtNAT Driver

f. Installing Windows 2000 Hotfixes

3. Final Steps

Installing Windows 2000 Server Software

Follow these steps to install Windows 2000 Server onto a qualified third-party computer.


Caution If the physical memory, such as RAM, of your server is increased after the Windows 2000 Server operating system is installed, make sure that the initial size of the virtual memory is set to 1.5 times the amount of RAM and the maximum size of virtual memory is set to 3 times the amount of RAM. Otherwise, Microsoft Internet Information Services (IIS) will fail.

Starting the Windows 2000 Server Installation


Step 1 Insert your bootable Windows 2000 Server CD into the CD-ROM drive and restart your server.

Step 2 Watching the screen carefully, when you see the message Press any key to boot from CD, immediately press Enter.

Wait while Windows 2000 Setup loads files.

Step 3 From the Windows 2000 Server Setup window, press Enter to set up Windows 2000.

Step 4 Read the licensing agreement and press F8. A partition window appears.


Note If you see a message about repairing a damaged Windows 2000 installation, press Esc.



Setting Up Partitions

The next step of the BBSM installation is creating partitions. To ensure a clean build, you need to delete any existing partitions, especially any that were set up during a previous BBSM installation.


Caution Some computer brands have a small partition, usually about 30 MB, that is labeled Unknown that they use for custom features. Do not delete this partition.


Note A standard BBSM server usually has a 40GB hard drive with 30 GB partitioned for BBSM and 8 GB partitioned for third-party backups. These sizes are used in the instructions below. If your hard drive is different, you will need to adjust accordingly.


Follow these steps to delete existing partitions and create new ones:


Step 1 If this is a new computer with no existing partitions, skip to Step 6.

Step 2 Using the arrow keys, select a partition and press D.

Step 3 If this is a system partition, press Enter to acknowledge.

Step 4 To confirm the deletion, press L.

Step 5 Repeat Steps 2 to 4 to delete existing partitions until all disk space (except a manufacturer's partition) is labeled as Unpartitioned space.

Step 6 With Unpartitioned space highlighted, press C to create a system partition.

Step 7 Type 30000 and press Enter.

Step 8 Move the highlight bar to the remaining Unpartitioned space, and press C to create a backup partition.

Step 9 To accept the default size, press Enter.

Step 10 Verify that C: New (Unformatted) is highlighted, and press Enter to install Windows.

Step 11 Verify that Format the partition using the NTFS file system is highlighted, and press Enter.


Caution Use only NTFS formatting. Do not format the drive using the FAT file system.

Wait while Setup formats the partition. This process takes approximately 20 minutes. Your server automatically reboots.

At the Installing Devices window, wait while Setup detects and installs devices. This takes about 5 minutes.


Configuring Windows

Follow these steps to complete the Windows preliminary configuration:


Step 1 From the Regional Settings window, click Next.

Step 2 From the Personalize Your Software window, enter the appropriate information, and click Next.

Step 3 From the Your Product Key window, enter the product key of your Windows 2000 Server CD, and click Next.

The product key is printed on the front of the Windows 2000 Server CD.

Step 4 From the Licensing Modes window, verify that the Per server radio button and 5 licenses are selected, and click Next.


Note Your Windows 2000 server has a default setting of five users per Microsoft license. Microsoft requires you to purchase a Client Access License (CAL) for every user that authenticates to their server. You do not need a client for every BBSM client, only for the administrator accounts of the BBSM system. Five licenses are usually sufficient for most concurrent users of the server.

Please consult this Microsoft website for additional information: http://www.microsoft.com/windows2000/server/howtobuy/pricing/model.asp


Step 5 From the Computer Name and Administrator Password window, enter the appropriate information in the following fields:

a. Computer name

The recommended length for most languages is 15 characters or fewer. For languages that require more storage space per character such as Chinese, Japanese, and Korean, the recommended length is 7 characters or fewer.

b. Administrator password

The maximum length is 127 characters. For maximum security, use a password of at least 7 characters with a combination of uppercase and lowercase letters, numbers, and characters such as *,? or $.

c. Confirm password, and save this information in a secure location.

d. Click Next.

Step 6 From the Windows 2000 Components window, highlight Internet Information Services (IIS) and click Details.

a. Check the following five check boxes:

Common Files

File Transfer Protocol (FTP) Server

Internet Information Services Snap-In

Internet Services Manager (HTML)

World Wide Web Server

All other boxes must be unchecked.

b. Click OK.

Step 7 Highlight Management and Monitoring Tools and click Details.

a. Check the Network Monitoring Tools check box.

b. Check the Simple Network Management Protocol check box.

c. Click OK.

Step 8 Check the Message Queuing Services check box.

Step 9 Highlight Networking Services and click Details.

a. Check the Domain Name System (DNS) check box.

b. Check the Dynamic Host Configuration Protocol (DHCP) check box.

c. Click OK.

Step 10 Check the Terminal Services check box.

Step 11 Click Next.

Step 12 From the Date and Time Settings window, verify that the information is correct, and click Next.

Step 13 From the Terminal Services Setup window, verify that Remote administration mode is checked, and click Next.

Wait while Windows installs networking components. This takes about 15 minutes.

Step 14 Click Finish. Wait while your server automatically reboots.

Step 15 Log on as Administrator with the proper password. The Windows 2000 Configure Your Server window appears.

Step 16 Minimize the Windows 2000 Configure Your Server window.


Setting Up the Video

The screen settings need to be changed to enable full use of the BBSM GUIs. If the computer you are using for your BBSM server requires a special driver for the video card installed, install it at this time.

Follow these steps to configure the video:


Step 1 If necessary, insert your video driver CD that came with your system and follow the onscreen instructions to install it.

Step 2 Change the display settings.

a. Right-click the desktop and choose Properties.

b. From the Display Properties dialog box, click the Settings tab.

c. Click Advance, click the Monitor tab, and verify that the Refresh Frequency is 60 Hertz. Click OK.

d. Drag the Screen area pointer to 1024x768.

e. From the Colors drop-down list, select High Color (16 bit).


Note Setting your colors too high can result in a performance degradation of the BBSM server when under a full load.


f. To apply these changes and close the dialog box, click OK.

g. At the change acknowledgement dialog box, click OK.

h. From the Monitor Settings dialog box, click Yes to accept the change.


Installing the NIC Software

The BBSM server requires that the internal NIC be an Intel PRO/1000 MT card. The software that installs the drivers PROSet application is located in the Drivers folder on the Cisco BBSM Version 5.3 Software CD. You will also need the CD with the drivers for the other NIC used for the external network.

Follow these steps to install the proper driver:


Step 1 Remove the Windows 2000 Server CD, and insert the BBSM Version 5.3 Software CD.


Note If the BBSM Installation window appears, press Esc.


Step 2 Install the PROset application.

a. Choose Start > Run.

b. Browse to E:\Drivers\PRO2KXP8.2.1.exe and click OK.

c. After reviewing the license, click I accept the terms of the license agreement, and click Next.

d. Verify that the files are being saved in the folder C:\IntelPRO, and click Next.

e. From the Intel PRO Network Connections window, click Install Software.

f. After the files are installed, click Exit.


Note If both NICs are Intel 10/100/1000 cards or you are using an Intel PRO/1000 Dual Port NIC, installing PROset automatically installs the drivers on the cards. You can skip to Step 4.


Step 3 Install the drivers for the non-Intel NIC.

a. From the desktop, right-click My Computer and choose Properties.

b. From the System Properties window, click the Hardware tab.

c. Click Hardware Wizard.

d. From the Welcome to the Add/Remove Hardware Wizard dialog box, click Next.

e. From the Choose a Hardware Task dialog box, verify that Add/Troubleshoot a device is selected, and click Next.

The New Hardware Detection dialog box appears. Wait for the wizard to locate the new hardware.

f. From the Devices list of items with question marks, select Ethernet Controller, and click Next.

g. From the Completing the Add/Remove Hardware Wizard dialog box, click Finish.

h. From the Welcome to the Upgrade Device Driver Wizard dialog box, click Next.

i. From the Install Hardware Device Drivers dialog box, verify that the Search for a suitable driver for my device radio button is selected, and click Next.

j. Remove the BBSM Version 5.3 Software CD, and insert the CD with the drivers for your external NIC into the CD-ROM drive.

k. From the Locate Driver Files dialog box, uncheck the Floppy disk drives check box, and click Next.

Only the CD-ROM drives check box should be checked.

l. From the Driver Files Search Results dialog box, verify that the correct driver is listed, and click Next.

m. From the Completing the Upgrade Device Driver Wizard dialog box, click Finish.

n. Close the System Properties window.

Step 4 Remove the CD from the CD-ROM drive.


Configuring the NICs

The following procedure describes the process for configuring each of the two NICs in your BBSM server. One of these NICs is the internal interface, and the other NIC is the external interface.

Follow these steps to configure the NICs:


Step 1 From the BBSM desktop, right-click My Network Places, and choose Properties. The Network and Dial-up Connections window appears.

Step 2 Unplug the Internal Ethernet cable, verify which Local Area Connection icon shows disconnected, and reconnect the cable. Rename that icon AtNatMP.

Step 3 Rename the other Local Area Connection icon External.

Step 4 Right-click the External icon, and choose Properties.

a. Uncheck all components except Internet Protocol (TCP/IP).

b. Highlight Internet Protocol (TCP/IP), and click Properties.

c. Click the Use the following IP address radio button.

d. Enter the IP address, subnet mask, and default gateway for the external NIC.

e. Verify that the Use the following DNS server addresses radio button is selected and the two address fields are blank.

f. Click Advanced.

g. From the WINS tab, uncheck the Enable LMHOSTS lookup check box, and click OK.


Note If you see the message, This connection has an empty primary WINS address. Do you want to continue?, click Yes.


h. From the Internet Protocol (TCP/IP) Properties window, click OK.

i. When the message The DNS Server list is empty... appears, click OK.

The next time you view these TCP/IP settings, you should see 127.0.0.1 in the DNS address field.

j. From the External Properties window, click OK.

Step 5 Right-click the AtNatMP icon, and choose Properties.

a. Uncheck all components except Internet Protocol (TCP/IP).

b. Highlight Internet Protocol (TCP/IP), and click Properties.

c. Click the Use the following IP address radio button.

d. Enter the IP address and subnet mask for the AtNatMP NIC.

e. Click OK.

f. When the message The DNS Server list is empty... appears, click OK.

g. From the AtNatMP Properties window, click OK.

Step 6 Close the Network and Dial-up Connections window.


Configuring Message Queuing Services

Follow these steps to configure the server:


Step 1 Maximize the Windows 2000 Configure Your Server window.

Step 2 Click Finish setup.

Step 3 From the Add/Remove Programs window, click Configure.

Step 4 From the Welcome to the Message Queuing Installation Wizard window, click Next.

Step 5 From the Completing window, click Finish.

Step 6 Click Close.


Configuring Routing and Remote Access Services

Routing and Remote Access Services (RRAS) combines remote access support with network routing functionality and integrates network routing services with remote access services. It performs the routing operations necessary to connect LAN or WAN network segments.

Follow these steps to configure RRAS:


Step 1 From the Windows 2000 Configure Your Server window navigation bar (NavBar), click Networking.

Step 2 Under the Networking option, click Remote Access.

Step 3 From the right pane, click Open Routing and Remote Access.

Step 4 From the left pane of the Routing and Remote Access window, right-click the local server and select Configure and Enable Routing and Remote Access.

Step 5 From the Welcome window, click Next.

Step 6 From the Common Configurations window, click the Network router radio button, and click Next.

Step 7 From the Routed Protocols window, accept the defaults and click Next.

Step 8 From the Demand-Dial Connections window, verify that the No radio button is selected, and click Next.

Step 9 From the Completion window, click Finish.

Step 10 Close the Routing and Remote Access window.

Step 11 Close the Windows 2000 Configure Your Server window.


Configuring Simple Network Management Protocol

Simple Network Management Protocol (SNMP) is an important protocol in the TCP/IP suite. This protocol enables you to monitor and manage a network from a single workstation or several workstations called SNMP managers.

Follow these steps to configure SNMP:


Step 1 Choose Start > Programs > Administrative Tools > Services.

Step 2 Scroll to SNMP Service and double-click the name.

Step 3 From the SNMP Service Properties window, click the Security tab.

Step 4 In the Accepted community names area, highlight public and click Edit.

Step 5 From the SNMP Service Configuration dialog box, in the Community Name field, change the name public to the name you have configured on your routers.


Note Leave Community rights as READ ONLY. After the installation is complete, you must go to the Routers web page in WEBconfig and change the SNMP password for Router Number 0 to match the value you set.


Step 6 Click OK.

Step 7 From the SNMP Service Properties window, click OK.

Step 8 Close the Services window.


Installing Support Applications for BBSM

Two additional applications need to be installed on your BBSM server: Java Plug-in 1.3.1_03 and Adobe Acrobat Reader. Also, the Favorites folder with key BBSM and Cisco links needs and the Documentation folder with key BBSM 5.3 documents need to be copied onto the BBSM server.


Note You must have Adobe Acrobat Reader to view the PDF files in the Documentation folder.


Follow these steps to install these programs:


Step 1 Remove any CD from the CD-ROM drive and insert the BBSM Version 5.3 Software CD.


Note If the BBSM Installation window appears, press Esc.


Step 2 Run the Adobe Reader installation wizard:

a. Choose Start > Run.

b. Browse to E:\AdbeRdr60_enu_full.exe and click OK.

c. Follow the wizard instructions using the defaults given.

Step 3 Run the Java installation wizard:

a. Choose Start > Run.

b. Browse to E:\j2re-1-3-1-03-win.exe and click OK.

c. Follow the wizard instructions using the defaults given.

Step 4 Copy the BBSM Favorites folder onto the server:

a. To open Windows Explorer, right-click Start and select Explore.

b. Click E:\BBSM_5.3_1.0 in the left pane to view the contents.

c. From the CD-ROM drive, drag the Favorites folder to Local Disk (C:) > Documents and Settings > Administrator.

d. At the overwrite notice, click Yes.

Step 5 Copy the Documentation folder onto the server:

a. From Windows Explorer, locate the Documentation folder.

b. From the CD-ROM drive, drag the folder to the root level of drive C:\.

c. Right-click the desktop and choose New > Shortcut.

d. Use the wizard to create a shortcut to C:\Documentation and label it BBSM 5.3 Documents.


Your basic Windows 2000 Server software installation and configuration is now complete.

Starting the BBSM Installation

This section describes the procedures for installing the BBSM server software. Remember that you must follow the installation instructions in the exact order described in this manual. Your server automatically reboots after you install the following software:

Windows 2000 SP4

MSDE Security Updates

Windows 2000 Hotfixes

Disabling the Windows 2000 Configure Your Server Window

Depending on what other items have been installed and how many times the server was rebooted, the Windows 2000 Configure Your Server window (Figure 1) will appear at some point in the installation process saying "You have successfully completed Windows 2000 Server Setup."

Figure 1 Windows 2000 Configure Your Server Window

When it appears, follow these steps to close it permanently:


Step 1 Click the One or more servers are already running in my network radio button.

Step 2 Click Next.

Step 3 Uncheck the Show this screen at startup check box.

Step 4 Close the Windows 2000 Configure Your Server window.


Installing Windows 2000 Service Pack 4

If you have an older version of Windows 2000, install Windows Server Pack 4. If your installed version includes this service pack, this step is marked complete in the BBSM Installation wizard. You can skip to the next section, "Installing Microsoft ISA Server."

Otherwise, follow these steps to install Windows 2000 Service Pack 4:


Step 1 From Windows Explorer, double-click E:\AutoInstall.exe.The BBSM Installation wizard appears. (See Figure 2.)

Figure 2 BBSM Installation Wizard (Step 1)

Step 2 If Step 1 is not available, skip to the next section, "Installing Microsoft ISA Server."

Step 3 Click 1. Install Windows 2000 SP4.

Wait while files are extracted and updated. This process takes 5 to 10 minutes. Your server automatically reboots after Windows 2000 SP4 is installed.

Step 4 Log on as Administrator with the proper password.


Installing Microsoft ISA Server

Follow these steps to install Microsoft ISA:


Step 1 From the BBSM Installation wizard, click 2. Install Microsoft ISA.

Step 2 From the Microsoft ISA Product Key dialog box, enter the 10-digit ISA product key, without the dash, and click OK.

Step 3 From the Enter CD ROM Drive Letter dialog box, enter E and click OK.


Note The Insert the Microsoft ISA Installation CD dialog box appears. Do not click OK at this time.


Step 4 Remove the CD, and insert the Microsoft ISA Installation CD into the CD-ROM drive.

The Microsoft ISA Server Setup window appears. (See Figure 3.)

Figure 3 Microsoft ISA Server Setup Window

Step 5 Close the Microsoft ISA Server Setup window.

Step 6 Now, from the Insert the Microsoft ISA Installation CD dialog box, click OK.

Wait while the ISA installation proceeds automatically.

Step 7 From the Microsoft ISA Server Setup successful completion dialog box, click OK.

Step 8 Remove the Microsoft ISA Installation CD, and reinsert the BBSM Version 5.3 Software CD.


Installing MSDE

Follow these steps to install MSDE:


Step 1 From the BBSM Installation wizard, click 3. Install MSDE.

Wait while Windows configures the Microsoft SQL Server Desktop Engine.

Step 2 Log on as Administrator with the proper password.


Installing BBSM Version 5.3

Follow these steps to install BBSM:


Step 1 From the BBSM Installation wizard, click 4. Install BBSM.

Step 2 From the Welcome dialog box, click Next.

Step 3 Read the BBSM software license agreement, and click Yes.

Step 4 From the User Information dialog box, verify the information, enter the BBSM product serial number with dashes, and click Next.

Refer to the BBSM CD for the product serial number.

Step 5 From the Enter sa password dialog box, enter a new password for the database system administrator (sa) account, and click Next.


Caution This is the MSDE System Administrator password. You cannot change this password without knowing the previous sa password. Save it in a secure location.

Step 6 Confirm NIC data dialog box, verify that the NIC data is correct, and click Yes.

Wait while the BBSM system is configured and Windows components including Internet Explorer 6.0 are installed. This process requires 5 to 10 minutes. The iportinst window appears. (See Figure 4.)

Figure 4 iportinst Window

Step 7 From the iportinst window, verify that there are no error messages.


Note If the Error converting policy: 0x8bad0007 message appears, ignore it because the BBSM Security policy doesn't exist yet. If you see any other error message, stop the installation, and contact the Cisco Technical Assistance Center.


Step 8 Close the iportinst window to complete the installation.

Step 9 From the Setup Complete dialog box, click Finish.

Installing the BBSM AtNAT Driver

Follow these steps to install the Adaptive Network Address Translation (AtNAT) driver:


Step 1 From the BBSM Installation wizard, click 5. Install AtNAT.

Two windows open:

ATNAT Wordpad

Network and Dial-up Connections (see Figure 5)

Figure 5 Network and Dial-up Connections Window

Step 2 From the Network and Dial-up Connections window, right-click the External icon and choose Properties.

Step 3 From the External Properties dialog box, click Install.

Step 4 From the Select Network Component Type dialog box, double-click Service.

Step 5 From the Select Network Service dialog box, click Have Disk.

Step 6 From the Install From Disk dialog box, enter E:\Atnat, and click OK.

Step 7 From the Select Network Service dialog box, double-click Adaptive Network Address Translation Service.

Step 8 From the External Properties dialog box, uncheck the Adaptive Network Address Translation Service and the QoS Packet Scheduler check boxes.

Only the Internet Protocol (TCP/IP) should be checked. This step disables AtNAT on the external interface but leaves it enabled on the internal interface.

Step 9 Click Close.

Step 10 Close the Network and Dial-up Connections window.

Step 11 Close the ATNAT window.


Installing MSDE Security Updates

Follow these steps to install MSDE security updates:


Step 1 Click 6. Install MSDE Security Updates.

Wait while the files are copied and the security updates are installed. The BBSM server will automatically reboot after the installation is complete.

Step 2 Log on as Administrator with the proper password. The BBSM Installation wizard appears.


Installing Windows 2000 Hotfixes

Follow these steps to install Windows 2000 Hotfixes:


Step 1 From the BBSM Installation wizard, click 7. Install Windows 2000 Hotfixes.

Wait while the hotfixes are installed. The server automatically reboots when the installation is done.

Step 2 Log on as Administrator with the proper password.

Step 3 Remove the BBSM Version 5.3 Software CD from the CD-ROM drive.


Final Steps

You need to configure Internet Explorer and adjust the paging file size.


Step 1 Configure Internet Explorer (IE) for use with BBSM:

a. From the desktop, double-click Internet Explorer (IE).

b. From the Internet Explorer Set Up Wizard, click Cancel.

c. From the confirmation dialog box, check the Do not show box, and click Yes.

d. Maximize the IE screen.

This is necessary so that all the information on the BBSM GUIs can be seen.

e. Close IE.

Step 2 Change the Page file size settings:

a. Choose Start > Settings > Control Panel.

b. Double-click System.

c. From the System Properties dialog box, click the Advanced tab.

d. Click Performance Options.

e. From the Performance Options dialog box, click Change.

f. From the Virtual Memory dialog box, use this table to verify that you have the correct settings:

Table 2 Virtual Memory Settings Based on Installed RAM

Installed RAM
VM Initial Size
VM Maximum Size

256 MB

384 MB

768 MB

512 MB

768 MB

1 GB

1 GB

1.5 GB

3 GB

2 GB

3 GB

4 GB


g. Click Set.

h. To close all the dialog boxes, click OK at each one.

i. Close the Control Panel.

Step 3 Format the 8 MB partition:

a. Choose Start > Programs > Administration Tools > Computer Management.

b. Under Storage, select Disk Management.

c. From the right pane, right-click D: and choose Format.

d. Verify the following settings:

Volume label is left blank

File system is FAT32

Allocation unit size is Default

e. Click OK.

f. From the WARNING dialog box, click OK.

Wait while the partition is formatted. This takes about 5 minutes.

g. Close the Computer Management window and reboot your server.


Configuring Your BBSM Server

You are now ready to configure the BBSM server by following the procedures in the Cisco BBSM 5.3 Configuration Guide. To access and print the configuration guide, go to C:\Documentation\53config.pdf or the Cisco website.

Improving BBSM Security

To increase the security of your BBSM server, refer to the Cisco BBSM Server Hardening white paper:

http://www.cisco.com/application/pdf/en/us/guest/products/ps533/c1244/cdccont_0900aecd80093fe0.pdf

Obtaining BBSM Documentation

These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

BBSM Documentation

You can access the BBSM documentation from the desktop, the installation CD, and the Cisco BBSM website. The most current documentation is only available from the website:

http://www.cisco.com/en/US/products/sw/netmgtsw/ps533/prod_technical_documentation.html

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.