Table Of Contents
Release Notes for Cisco BBSM 5.1 Start Page Looping Fix, Patch 5222
These release notes describe the Cisco Building Broadband Service Manager (BBSM) 5.1 start page looping patch, (StartPageLoopingPatch.exe), which is also known as Patch 5222. This patch fixes a bug that causes clients to continuously return to the Start page after they click the Connect button. This patch is dependent on BBSM 5.1 Service Pack 3 (SP3), which is also known as Patch 1053.
Note The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. The online documents may contain updates and modifications made after the paper documents are printed.
This patch fixes a bug that caused a Start page looping problem, which intermittently occurred if a client's MAC address aged out of the switch Management Information Base (MIB), and BBSM could no longer find the client on the network. This problem caused BBSM to flag the client as NotFound. Clients that were placed in the NotFound state remained in that state indefinitely and could not start an Internet session.
Patch 5222 prevents clients from being placed in the NotFound state. Clients are now placed in the Inactive state, which prompts BBSM to start searching for the client again and allows them to connect to the Internet. This patch also fixes any clients that are in the NotFound state and resets them to the Inactive state so that they can connect to the Internet.
Before you install this patch, make sure that BBSM 5.1 SP3, Patch 1053, is installed on your BBSM 5.1 server. Otherwise, this installation will fail. BBSM service packs and patches can be installed locally onto any BBSM server with Internet access, or they can be installed onto multiple BBSM servers from another computer in a remote location.
Follow these steps to install this patch onto your BBSM 5.1 server:
Step 1 Using the Internet Explorer (IE) web browser, go to the Cisco BBSM 5.1 Software Download website:
Note Because of some known issues and incompatibilities with Netscape Navigator, you must use the IE browser when using WEBpatch.
Step 2 Download StartPageLoopingPatch.exe to a temporary location on your computer.
•For a local BBSM installation, go to Step 6.
•For a remote BBSM installation, continue with Step 3.
Note If you are using the Windows 2000 (SP2 or later) or Windows XP operating systems to install this patch remotely, the WEBpatch web pages load very slowly. To prevent this, uncheck the Client for Microsoft Networks check box in the NIC Properties window on your remote computer.
Step 3 In the IE browser field, enter http://<address>:9488/www where <address> is either the external NIC address of the BBSM server (if you are accessing it externally) or the internal IP address of the BBSM server (if you are accessing it from within the BBSM subnet).
For example, enter http://10.10.1.2:9488/www and press Enter. The Enter Network Password window appears. (See Figure 1.)
Figure 1 Enter Network Password Window
Step 4 Enter your username and password. (Do not enter any information in the Domain field.)
Note You must have administrator privileges to use WEBpatch.
Step 5 Click OK. The remote BBSM Dashboard appears.
Step 6 From the BBSM Dashboard, use the WEBpatch utility to install this patch.
Note Refer to the Cisco BBSM 5.1 Software Configuration Guide for instructions on transferring and installing BBSM patches and service packs. This patch automatically reboots your BBSM server.
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
The following documents provide information about BBSM:
•Cisco BBSM 5.1 and BBSD Installation Guide (order number DOC-7812741=)
•Cisco BBSM 5.1 Software Configuration Guide (available on Cisco.com)
•Release Notes for the Cisco BBSM 5.1 (available on Cisco.com)
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Obtaining Additional Publications and Information
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This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2003 Cisco Systems, Inc. All rights reserved.