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Cisco Building Broadband Service Manager

RN-04: Cisco BBSM 5.1 WEBpatch Patch 1044

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Release Notes for the Cisco Building Broadband Service Manager 5.1 WEBpatch Patch

Table Of Contents

Release Notes for the Cisco Building Broadband Service Manager 5.1 WEBpatch Patch

Contents

Patch Details

CSCdv63477

CSCdv68194

CSCdw29637

Installation

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Release Notes for the Cisco Building Broadband Service Manager 5.1 WEBpatch Patch


January 2002

These release notes describe the Cisco Building Broadband Service Manager (BBSM) 5.1 WEBpatch patch (WEBpatch51SP1.exe), also known as patch 1044.


Caution You must install this patch on the BBSM Server before you install BBSM 5.1 Service Pack 2 (SP2).


Note The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. The online documents might contain updates and modifications made after the hardcopy documents were printed.


Contents

Patch Details

Installation

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Patch Details

The following information and resolved caveats are included in WEBpatch51SP1.exe, the WEBpatch patch. This patch applies only to Cisco Building Broadband Service Manager 5.1.

CSCdv63477

Synopsis

SP1 includes a new version of atnat, which is a Windows 2000 NDIS intermediate driver that is installed between the internal NIC and the TCP/IP stack on the BBSM Server and provides BBSM's plug-and-play capabilities. After WEBpatch installed SP1 and rebooted, the new atnat was installed in c:\winnt\system32\drivers. However, the program was not actually loaded and running in Windows 2000. It was necessary to reboot the server a second time to get the new atnat loaded and running.

Cause

During the BBSM 5.1 installation, the c:\winnt\system32\drivers\atnat.sys was installed as a read-only (RO) file. During the SP1 installation, WEBpatch would determine that atnat.sys was read-only and created a deferred copy of the new atnat.sys. After that, WEBpatch finished the installation and then rebooted.

During the reboot, Windows 2000 would request the deferred copy of the new atnat.sys, but it would load atnat very early in the startup sequence before any deferred copy operations could be carried out. Consequently, Windows 2000 would load the old atnat before copying the new atnat over the old one. A second reboot was required to correctly load the new atnat program.

Resolution

WEBpatch now removes read-only protection from c:\winnt\system32\drivers\atnat.sys, copies the new atnat over the old atnat, and reboots. After WEBpatch reboots, atnat is correctly loaded and running.

CSCdv68194

Synopsis

The WEBpatch PNF file specifies which files to update on the target server. If one of these files was in use by ISA, the patch upgrade failed.

Cause

This is a Microsoft issue. An access violation occurred when CFile::SetStatus() attempted to remove the RO flag of a shared ISA file that WEBpatch tried to upgrade.

Resolution

The attrib -r command now replaces the CFile::SetStatus() to remove the RO file status.

CSCdw29637

Synopsis

WEBpatch supports a hotfix feature that allows customized files to be executed during patch installation. This feature should have supported executables (exe), command files (cmd, bat) and other script files (vbs). However, the feature would fail if the patch contained or specified a hotfix that was not an executable file. An installation not successful warning would appear. Debug log entries for the patch install would also show a PatchUtil::StartCmd error entry.

Cause

In BBSM 5.1, the system method for invoking hotfix files through the command interpreter was replaced with CreateProcess(), which provides more details if errors occur during the process being invoked. However, the CreateProcess method only supports executable files.

Resolution

WEBpatch has been modified to use the system() method if the command being executed is not an .exe file. The CreateProcess method is still used to support executable files.

Installation

Use the WEBpatch option in BBSM to install this patch.


Note The Cisco Building Broadband Service Manager WEBpatch User Guide provides instructions to install, transfer, and remove service packs (or patches) for the BBSM software.


Related Documentation

The following documents provide additional information:

The Cisco Building Broadband Service Manager WEBpatch User Guide provides instructions to install, transfer, and remove service packs (or patches) for the BBSM software.

The Cisco Building Broadband Service Manager Hardware Assembly Guide provides instructions for connecting your BBSM Server.

The Cisco Building Broadband Service Manager Quick Start Card/CD Sleeve provides information on how to access documentation on the BBSM v5.1 CD for installing and configuring BBSM.

The Cisco Building Broadband Service Manager and Director Installation Guide provides instructions (if your system is customer-installed) for installing BBSM software.

The Requires Immediate Attention Card for Cisco BBSM Server provides instructions for changing passwords and accessing documentation on the BBSM v5.1 CD.

The Cisco Building Broadband Service Manager Software Configuration Guide provides instructions for configuring BBSM software.

The Cisco Building Broadband Service Director Software Configuration Guide provides instructions for configuring BBSD software.

You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com.

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and re-sellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

This document is to be used in conjunction with the documents listed in the "Related Documentation" section.