Table Of Contents
Release Notes for the Cisco Building Broadband Service Manager 5.1 Service Pack 1
These release notes describe the Cisco Building Broadband Service Manager (BBSM) v5.1
Service Pack 1 (SP1), which resolves caveats and issues in BBSM 5.1, build 21.
Note The most current Cisco documentation for released products is available on Cisco Connection Online (CCO) at http://www.cisco.com. The online documents may contain updates and modifications made after the hardcopy documents were printed.
Special Building Broadband Service Director Note
Cisco Building Broadband Service Director (BBSD) is a feature that ships with BBSM 5.1. If you are using BBSD and you install the BBSM 5.1 SP1 on your BBSM Server, you must also install the
BBSD 2.0 SP1 on your BBSD Server to get complete data backups.
Caution BBSD will not correctly restore BBSM 5.1 SP1 data that was backed up before the date and time that the BBSD 2.0 SP1 was installed.
Although BBSD 2.0 is compatible with BBSM 5.1, once the BBSM 5.1 SP1 is installed on the BBSM Server, BBSD 2.0 SP1 must also be installed on the BBSD Server to maintain compatibility between BBSM and BBSD.
BBSD 2.0 SP1 includes a new web page, Version.asp, that displays current BBSD version information. To access the version page in BBSD, go to http://[ipaddress]/BBSD/Version.asp, where ipaddress is the IP address of the BBSD Server.
BBSM WEBconfig Note
After you install the BBSM SP1, a new check box, Enable Static Client Connections, appears on the Server web page in WEBconfig. Do not uncheck this check box. If you do uncheck it, BBSM 5.1 will only support clients who are configured for Dynamic Host Configuration Protocol (DHCP).
Increasing BBSM Virtual Memory Note
After BBSM 5.1 is installed, the default virtual memory settings need to be changed to increase the virtual memory. If the memory is not increased, Microsoft Internet Information Services (IIS) will fail. Follow this procedure to increase the virtual memory:
Step 1 From your desktop, right-click My Computer.
Step 2 Select Properties.
Step 3 From the System Properties window, click the Advanced tab.
Step 4 From the Performance area, click Performance Options.
Step 5 From the Virtual memory area, click Change.
Step 6 From the Virtual Memory window, change the Initial size (MB) text box to 384 and the
Maximum size (MB) text box to 768.
Note Use these settings for a Dell server with 256 MB of RAM. If you are using a non-Dell server, you must check the amount of physical RAM your server has to calculate these settings. The Initial size equals the amount of RAM times 1.5. The Maximum size equals the amount of RAM times 3.
Step 7 Click Set.
Step 8 Click OK to close the Virtual Memory window.
Step 9 Click OK to close the Performance Options window.
Step 10 Click OK to close the System Properties window.
This section describes caveats that have been resolved for BBSM v5.1.
SMTP forwarding failed to redirect SMTP packets.
SMTP forwarding logic in BBSM was not functional.
This problem was resolved by improving SMTP forwarding logic.
A building was modified from a hotel to an office building with an enterprise LAN environment. This BBSM configuration has a large number of switches and a large base of users. When BBSM activates from 130 to 200 plus sessions, subsequent (but not all) connection attempts were delayed but are now redirected to the Connect screen. After 5 to 15 minutes, the initial request is processed, and users can access the Internet.
The server did not allow new user sessions to authenticate during the BBSM switch port status checks. On networks with a large switch fabric, this check can take some time. Consequently, BBSM determines where the clients are but does not finish the authentication process until the BBSM switch port status checks are finished.
Code changes now interleave the connection process with the switch port status checks, which prevents the status checks from delaying the connection process. This service pack includes atdial.exe and atnotify.dll with the modifications.
Use the WEBpatch option in BBSM to install this service pack.
Caution After WEBpatch installs the service pack and reboots the BBSM Server, you must reboot the BBSM Server one additional time to fully deploy the service pack. If you are installing the SP1 from a remote location, you can reboot the server by installing Patch 1042 from the BBSM WEBpatch Utility.
Note The Cisco Building Broadband Service Manager WEBpatch User Guide provides instructions to install, transfer, and remove service packs (or patches) for the BBSM software.
The following documents provide additional information:
•The Cisco Building Broadband Service Manager WEBpatch User Guide provides instructions to install, transfer, and remove service packs (or patches) for the BBSM software.
•The Cisco Building Broadband Service Manager Hardware Assembly Guide provides instructions for connecting your BBSM Server.
•The Cisco Building Broadband Service Manager Quick Start Card/CD Sleeve provides information on how to access documentation on the BBSM v5.1 CD for installing and configuring BBSM.
•The Cisco Building Broadband Service Manager and Director Installation Guide provides instructions (if your system is customer-installed) for installing BBSM software.
•The Requires Immediate Attention Card for Cisco BBSM Server provides instructions for changing passwords and accessing documentation on the BBSM v5.1 CD.
•The Cisco Building Broadband Service Manager Software Configuration Guide provides instructions for configuring BBSM software.
•The Cisco Building Broadband Service Director Software Configuration Guide provides instructions for configuring BBSD software.
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
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•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and re-sellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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