Cisco Broadband Access Center for Telco and Wireless

DPE-2115 Recovery CD-ROM Release Notes

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Release Notes for the Broadband Access Center for Cable Device Provisioning Engine 2115 Recovery CD-ROM

Table Of Contents

Release Notes for the Broadband Access Center for Cable Device Provisioning Engine 2115 Recovery CD-ROM



Using the DPE-2115 Recovery CD-ROM

Obtaining Documentation

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Release Notes for the Broadband Access Center for Cable Device Provisioning Engine 2115 Recovery CD-ROM

June 17, 2004



This release note describes how to use the Broadband Access Center for Cable (BACC) Device Provisioning Engine 2115 (DPE-2115) Recovery CD-ROM to re-image a DPE-2115 device. It contains the complete instruction set you must follow to re-install the original software image supplied on the DPE-2115.

Caution The DPE-2115 recovery image can only be installed locally. You can not re-install the original software over a network.

Using the DPE-2115 Recovery CD-ROM

This recovery CD-ROM contains one complete image of the software originally installed in the DPE-2115. If you need to re-image your DPE-2115, complete this procedure:

Note When re-imaging the DPE, all data stored in the DPE is lost. After being re-imaged, the DPE-2115 must be re-configured with the same configuration settings used on the previous DPE.

Step 1 Insert the Broadband Access Center for Cable Device Provisioning Engine 2115 Recovery CD-ROM into the DPE-2115 and close the CD-ROM drive.

Step 2 Power down the DPE by pressing, and holding the power button for at least 5 seconds.

Step 3 Repeat the previous step to power on the DPE. This will boot the CD and prompt you to begin.

Step 4 Enter this command when the boot: prompt appears:


The installation program begins to install the recovery image.

Step 5 The re-image process completes in approximately 2 minutes and the recovery CD is ejected from the drive. Once ejected, the DPE is automatically rebooted.

Note During this reboot the screen displays an extensive array of technical data concerning the DPE and the programs running on it.

Step 6 Once the reboot is complete, a verification procedure runs. At the end of this procedure, this prompt is displayed:

Test Completed ok. Enter a <CR> to power off. 

Step 7 Press Return and wait for the system halted message to appear on screen. This indicates that the recovery process is complete.

Step 8 Power cycle the DPE as described earlier in this procedure.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL:

Ordering Documentation

You can find instructions for ordering documentation at this URL:

You can order Cisco documentation in these ways:

Registered users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

Nonregistered users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

Access to all tools on the Cisco Technical Support Website requires a user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

World-class networking training is available from Cisco. You can view current offerings at this URL: