Cisco IOS XR System Error Message Reference Guide, Release 4.3.x
Subscriber Messages
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Table of Contents

Subscriber Messages

ACCT_EA Messages

ACCT_MA Messages

DATABASE Messages

IPSUB_EA Messages

ISLM Messages

PPPOE_EA Messages

PPPOE_GBL_CFG Messages

PPPOE_MA Messages

SUB_UTIL Messages

TMPL Messages

VPDN Messages

Subscriber Messages

This section contains subscriber related System Error Messages.

ACCT_EA Messages

Error Message %SUBSCRIBER-ACCT_EA-3-INIT

Failed to initialize [chars], because of [chars]

Explanation Initialization process such as getting an evm failed.

Recommended Action sysmgr will retry to start the acct_ea. If not recovered, it’s a fatal condition. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. *REDUCE*

Error Message %SUBSCRIBER-ACCT_EA-3-NOMEM

ACCT EA failed to program ’[chars]’ due to low memory

Explanation The ACCT EA process could not allocate memory needed to program some ACCT feature.

Recommended Action Check memory status.

Error Message %SUBSCRIBER-ACCT_EA-3-PLAT_UPD_FAILED

Platform update failed: [chars] - [chars](CH[hex])

Explanation Platform update failed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-ACCT_EA-3-PLAT_UPD_FAILED_GL

Platform update failed for [dec] interface: [chars] - [chars]

Explanation Platform update failed for all interfaces in a batch.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-ACCT_EA-4-ERROR

[chars]: [chars]

Explanation There was an error with processing an event in the EA.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

ACCT_MA Messages

Error Message %SUBSCRIBER-ACCT_MA-3-ACCT_NOT_CONFIGURED

Policy-map [chars] must have ’accounting aaa list’ configured with idle timeout or prepaid commands.

Explanation A policy-map containing prepaid and/or idle timeout commands must also contain an accounting command.

Recommended Action Define a policy-map that contains an accounting command in addition to the prepaid or idle timeout command. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-ACCT_MA-3-BAD_MATCH_TYPE

Policy-map [chars] has an unsupported class-map. Accounting policy-map support is limited to class-maps of type IPv4 ACL.

Explanation An accounting policy-map must contain a class-map of type IPv4 ACL. This is the only supported match type.

Recommended Action Define a policy-map that contains an IPv4 ACL class-map. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-ACCT_MA-3-CFG_UNDEFINED

Prepaid configuration [chars] is not defined.

Explanation The prepaid configuration name that was specified in the prepaid command has not been defined in the system.

Recommended Action Define a prepaid configuration with the name used in the prepaid command or change the name in the command to an existing prepaid configuration. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-ACCT_MA-3-INIT

Failed to initialize [chars], because of [chars]

Explanation Initialization process such as getting an evm failed.

Recommended Action sysmgr will retry to start the acct_ma process. If it cannot be restarted it’s a fatal condition. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. *REDUCE*

Error Message %SUBSCRIBER-ACCT_MA-3-MERGE_ERROR

Merged and non-merged service-policies cannot be mixed in the same session.

Explanation The merge keyword must be configured to combine same-direction service-polices from different dynamic-templates.

Recommended Action Add the merge keyword to all service-policies that are to be combined. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-ACCT_MA-3-PLCYMAP_UNDEFINED

Policy-map [chars] is not defined.

Explanation The policy-map name that was configured in the service type dynamic-template has not been defined in the system.

Recommended Action Define a policy-map with the name used in the service-policy command or change the name in the command to an existing policy-map. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-ACCT_MA-3-PREPAID_REQUEST_ERROR

Prepaid session request error: [chars]

Explanation There was a failure when starting a new prepaid session or requesting a new quota.

Recommended Action Check all applicable configurations on the router and prepaid server. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

DATABASE Messages

Error Message %SUBSCRIBER-DATABASE-0-INIT_FAILURE

Subscriber Database Manager was unable to initialize the [chars] module. Error: ’[chars]’. Initialization will be tried again after 60 seconds.

Explanation An error was encountered while initializing one of the critical modules of the configuration manager server. Without proper initialization of this module, configuration manager can not operate properly. Initialization will be retried every 60 seconds if required.

Recommended Action Subscriber Database Manager is a critical component and must be operational in order to configure the router. Please note that if the probem is caused by a system resource shortage continued initilization of the module may repair the problem. If this error is seen more than 5 times, contact Cisco TAC support because a reboot of the node may be required.

Error Message %SUBSCRIBER-DATABASE-0-INIT_RETRY_SUCCEEDED

Subscriber Database Manager succeeded in initializing the [chars] module upon retry.

Explanation An error was previously encountered while initializing one of the critical modules of the configuration manager server. However, the initialization was retried and succeeded.

Recommended Action No action is required.

Error Message %SUBSCRIBER-DATABASE-4-INIT_ERROR

Subscriber Database Manager was unable to initialize the [chars] module. Error: ’[chars]’. [chars].

Explanation An error was encountered while initializing one of the modules of configuration manager server. The failure of this module initialization is not critical to configuration manager to be completely operational.

Recommended Action Provide the message details to Cisco Support personal.

Error Message %SUBSCRIBER-DATABASE-4-TRACE

[chars] Error:[chars]

Explanation This is a non-fatal error and can happen when router is low on memory. It should not affect the functioning of the router, but trace messages may not be logged.

Recommended Action None.

Error Message %SUBSCRIBER-DATABASE-7-INTERNAL

[chars]

Explanation An unexpected internal error occurred in the configuration subsystem.

Recommended Action Copy the error message exactly as it appears on the console or in the system log. Call your Cisco technical support representative and provide the representative with the gathered information.

IPSUB_EA Messages

Error Message %SUBSCRIBER-IPSUB_EA-3-INIT

Failed to initialize [chars], because of [chars]

Explanation Initialization process such as getting an evm failed.

Recommended Action sysmgr will retry to start the ipsub_ea. If not recovered, it’s a fatal condition. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. *REDUCE*

Error Message %SUBSCRIBER-IPSUB_EA-3-NOMEM

IPSUB EA failed to program ’[chars]’ due to low memory

Explanation The IPSUB EA process could not allocate memory needed to program some IPSUB feature.

Recommended Action Check memory status.

Error Message %SUBSCRIBER-IPSUB_EA-3-PLAT_UPD_FAILED

Platform update failed: [chars] - [chars](CH[hex])

Explanation Platform update failed.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-IPSUB_EA-3-PLAT_UPD_FAILED_GL

Platform update failed for [dec] interface: [chars] - [chars]

Explanation Platform update failed for all interfaces in a batch.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-IPSUB_EA-4-ERROR

[chars]: [chars]

Explanation There was an error with processing an event in the EA.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

ISLM Messages

Error Message %SUBSCRIBER-ISLM-4-CONFIGURED_SESSIONS_LIMIT

No more sessions can be initiated. The number of configured sessions ([dec]) reached

Explanation This syslog is printed when the number of sessions have reached the configured session limit. New sessions will not be allowed.

Recommended Action Change the configuration and install more licenses or move a license from another line card.

Error Message %SUBSCRIBER-ISLM-4-ENTITLED_SESSIONS_EXCEEDED

Reached the number of sessions ([dec]) allowed

Explanation This syslog is printed when the number of sessions is over the limit of the licenses available.

Recommended Action Install more licenses or move a license from another line card.

Error Message %SUBSCRIBER-ISLM-4-ENTITLED_SESSIONS_LIMIT

No more sessions can be initiated. The number of entitled sessions ([dec]) has been reached

Explanation This syslog is printed when the number of sessions has reached the limit of the licenses available. New sessions will not be allowed

Recommended Action Install more licenses or move a license from another line card.

Error Message %SUBSCRIBER-ISLM-4-SESSION_THRESHOLD_EXCEEDED

Session threshold of [dec] has been exceeded

Explanation This syslog is printed when the configured session threshold has been exceeded.

Recommended Action This is warning to alert the user that sessions may be near the limit that is configured or entitled.

PPPOE_EA Messages

Error Message %SUBSCRIBER-PPPOE_EA-4-ERR_EVC_ERROR

Error resetting IMP connection: [chars]

Explanation After detecting an error with the IMP connection, PPPoE EA failed to reset that connection. This is an internal error. It requires a restart of the process for recovery.

Recommended Action *SUPPORT*

Error Message %SUBSCRIBER-PPPOE_EA-4-ERR_EVM_EVENT_BLOCK

Error encountered in the event loop: [chars]. The PPPoE EA process will restart

Explanation An error occured in the event loop. The process will restart which should recover the situation.

Recommended Action *RECUR*

Error Message %SUBSCRIBER-PPPOE_EA-4-ERR_INIT

Failure during initialization of the [chars]. Error [chars]. The PPPoE EA process will restart

Explanation A failure occured during the initialization of the process. The process will restart which should recover the situation.

Recommended Action *RECUR*

Error Message %SUBSCRIBER-PPPOE_EA-4-ERR_MEM_ALLOC

Failed to allocate [unsigned int] bytes for ’[chars]’

Explanation The process failed to allocate memory for the specified resource.

Recommended Action *REDUCE*

Error Message %SUBSCRIBER-PPPOE_EA-4-ERR_RWMGR

Unexpected error whilst [chars]: [chars]

Explanation PPPoE EA encountered an error communicating with Rewrite Manager. The error message describes what operation has failed and why it failed. The most likely reason for this is a temporary connection problem with the Rewrite Manager Server process, but the error could also be caused by low memory resource or programming error.

Recommended Action In many cases, PPPoE EA will recover by itself. If it does not then restarting the process may help. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information..

Error Message %SUBSCRIBER-PPPOE_EA-6-ERR_IMP_MULTIPLE_NTFCNS

CH[hex]: Multiple [chars] notifications received in a single batch from improxy

Explanation A batch from IMProxy contained multiple notifications for a single interface. This should not occur but the situation has been recovered successfully by the PPPoE EA. No problems should be seen as a result.

Recommended Action *NONE*

PPPOE_GBL_CFG Messages

Error Message %SUBSCRIBER-PPPOE_GBL_CFG-4-ERR_DBG_TRACE

Failed to initialize the PPPoE GBL debug and trace: [chars]

Explanation PPPoE MA encountered an error initializing its Debug and Trace The error message describes what operation has failed and why it failed. This is a fatal error and the PPPoE GBL process cannot continue. It will abort and subsequently be restarted by SysMgr in an attempt to recover.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_GBL_CFG-4-ERR_EVM_CREATE

Error creating the PPPoE GBL Event Manager: [chars]

Explanation PPPoE GBL failed to create its Event Manager which is a critical resource for the operation of the process. This error may be caused by low memory resources. The process will abort and be restarted in an attempt to recover.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *SUPPORT*

PPPOE_MA Messages

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_AAA_ATTR

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an error using AAA attribute APIs. The error message describes what operation has failed and why it failed. The most likely reason for this a low memory condition but the error could also be caused by a programming error.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_AAA_CONN_DOWN

Unexpected [chars] received while AAA connection down

Explanation PPPoE MA received a notification from AAA while the connection was down. The most likely reason for this a programming error.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_AAA_SESSION

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an error using AAA session APIs. The error message describes what operation has failed and why it failed. The most likely reason for this a low memory condition but the error could also be caused by a programming error.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_AAA_STALE_SESSION

Disconnecting subscriber session with sub_label [hex] failed. The session should be cleared manually using the ’clear subscriber’ command: [chars]

Explanation PPPoE MA failed to call AAA to disconnect a session. The session may now need to be cleared manually using the ’clear subscriber’ CLI command. The most likely reason for this a low memory condition but the error could also be caused by a programming error.

Recommended Action Run ’clear subscriber’ for the specified session.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_BBA_CONFIG

Unexpected config-value received for the ’[chars]’ BBA-Group config item

Explanation PPPoE MA received an unexpected config-value for a piece of BBA-group config through SysDB. The error message describes which config item was invalid. The most likely reason for this a programming error in the verifier for the config item.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information..

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_BEFORE_TRACE

Error initializing ’[chars]’: [chars]

Explanation PPPoE MA encountered an error initializing its Debug and Trace The error message describes what operation has failed and why it failed. This is a fatal error and the PPPoE MA process cannot continue. It will abort and subsequently be restarted by SysMgr in an attempt to recover.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_CDM

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an error using the CDM Service. The error message describes what operation has failed and why it failed. The most likely reason for this a low memory condition but the error could also be caused by a programming error.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_CHKPT

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an error using the Checkpoint Service. The error message describes what operation has failed and why it failed. The most likely reason for this a low memory condition but the error could also be caused by a programming error.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_CHKPT_CORRUPT

Corrupt [chars] checkpoint record found: [chars]

Explanation Whilst restoring one of its checkpoint tables PPPoE MA found a corrupt checkpoint entry. The entry will be ignored and so the relevant PPPoE session will be lost.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information..

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_CHKPT_DUPLICATE

Duplicate [chars] checkpoint record found for CH[hex]

Explanation Whilst restoring one of its checkpoint tables PPPoE MA found multiple entries for the same interface. PPPoE MA will use the first checkpoint entry it finds for each interface and ignore any subsequent duplicates. This is caused by a programming error.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information..

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_DEBUG

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an error using the debug service. The error message describes what operation has failed and why it failed. The error could be caused by low memory resource or programming error.

Recommended Action In many cases, PPPoE MA will recover by itself. If it does not then restarting the process may help. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVC_CLOSE

Error closing ’[chars]’ connection: [chars]

Explanation PPPoE MA failed to close a connection to an essential service. This is an internal error and it requires a restart of the process for recovery.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVC_CREATE

Error creating ’[chars]’ connection: [chars]

Explanation PPPoE MA failed to create a connection to an essential service during initialization. This is an internal error. It requires a restart of the process for recovery.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVC_ERROR

Error resetting ’[chars]’ connection: [chars]

Explanation After detecting an error with the connection to the specified service, PPPoE MA failed to reset that connection. This is an internal error. It requires a restart of the process for recovery.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVC_GET_FD

Error retrieving the Connection ID from the ’[chars]’ connection: [chars]

Explanation PPPoE MA failed to retrieve the file descriptor associated with the specified service. This is an internal error.

Recommended Action Consider restarting the PPPoE MA process. Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVC_NOTIFY

Error registering for critical events on ’[chars]’ connection: [chars]

Explanation During initialization, PPPoE MA failed to register for essential notifications regarding the state of the connection for the specified service. This is an internal error. It requires a restart of the process for recovery.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVC_OPEN

Error opening ’[chars]’ connection: [chars]

Explanation PPPoE MA failed to open a connection to an essential service during initialization. This is an internal error. It requires a restart of the process for recovery.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVM_ATTACH

Failed to register a handler for ’[chars]’ messages: [chars]

Explanation PPPoE MA failed to register a handler for the specified class of event. This is an initialization error and implies that PPPoE MA will not be able to operate correctly. The PPPoE MA process will abort and be restarted in an attempt to recover. The cause may be a resource starvation problem but is most likely to be an internal programming error. The error message should give more details.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. Restart the PPPoE MA process. *RECUR*

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVM_CREATE

Error creating the PPPoE MA Event Manager: [chars]

Explanation PPPoE MA failed to create its Event Manager which is a critical resource for the operation of the process. This error may be caused by low memory resources. The process will abort and be restarted in an attempt to recover.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *SUPPORT*

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVM_EVENT_BLOCK

Error encountered in the event loop: [chars]. The PPPoE MA process will restart

Explanation An error occured in the event loop. The process will restart which should recover the situation.

Recommended Action *RECUR*

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVM_SEND

Failed to send ’[chars]’: [chars]

Explanation PPPoE MA failed to send the specified message. The cause may be a resource starvation problem but is most likely to be an internal programming error. The error message should give more details.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. Restart the affected PPPoE MA process. *RECUR*

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVQ_CREATE

Error creating event queue for ’[chars]’: [chars]

Explanation This is an unexpected error. The PPPoE MA process will attempt to recover by restarting. The cause may be a resource starvation problem. The error message should provide more details.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. *RECUR*

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVQ_DEQUEUE

Error dequeuing event for ’[chars]’: [chars]

Explanation This is an unexpected error. The PPPoE MA process will attempt to recover by restarting. The cause may be a resource starvation problem. The error message should provide more details.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. *RECUR*

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_EVQ_ENQUEUE

Error queuing event for ’[chars]’: [chars]

Explanation This is an unexpected error. The PPPoE MA process will attempt to recover by restarting. The cause may be a resource starvation problem. The error message should provide more details.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. *RECUR*

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_IMC

Unexpected IfMgr error encountered [chars]: [chars]

Explanation PPPoE MA encountered an error communicating with Interface Manager. The error message describes what operation has failed and why it failed. The most likely reason for this is a temporary connection problem with the Interface Manager Control Server, but the error could also be caused by low memory resource or programming error.

Recommended Action In many cases, PPPoE MA will recover by itself. If it does not then restarting the process may help. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information..

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_INSERT_GLOBAL

Interface CH[hex] already in global session tree

Explanation PPPoE MA tried to insert an interface into the global session tree which was already there. The error is probably caused by a programming error.

Recommended Action PPPoE MA should recover by itself.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_INVALID_CB

Invalid [chars] callback: [chars]

Explanation PPPoE MA received an invalid callback from another process. The error message describes why it is invalid. This is most likely to be a programming error, either in PPPoE or in one of the processes it interacts with.

Recommended Action PPPoE MA should recover by itself.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_INVALID_MTU

Unexpected MTU set for CH[hex]: [unsigned int] bytes. Expected [unsigned int] bytes.

Explanation An access-interface has been configured with an MTU that is incompatible with a PPPoE sub-interface. The PPP-Max-Payload tag provided by connecting peers is used to places a lower bound on the MTU that can be configured on an access-interface.

Recommended Action Revert any configuration changes made to the access-interface’s MTU or reduce the configured maximum value for ppp-max-payload.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_MEM_ALLOC

Failed to allocate [unsigned int] bytes for ’[chars]’

Explanation The process failed to allocate memory for the specified resource.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_MGD_TIMER

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an unexpected error using the Managed Timer library. This is most likely to be due to a low memory condition but may also be an internal programming error. The error message should provide more information about the cause.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. Consider restarting the PPPoE MA process. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_PACKET_WITH_INVALID_SESSION_ID_RECEIVED

Packet with invalid session ID ([dec]) received on access interface CH[hex].

Explanation A packet with an invalid session ID has been received. This indicates that a subscriber has started communicating with this AC after initiating this session with another AC.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_PLATFORM_IFNAME_PARSE

Unexpected platform error encountered when calling [chars]: [chars]

Explanation PPPoE MA encountered an error using a platform API to parse the interface name. The error message describes what operation has failed and why it failed. The error is most likely caused by a programming error.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information..

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_REGCOMP

Failed to compile regular expression ’[chars]’ for [chars]

Explanation The process failed to compile the given regular expression.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_SUBDB

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an error using SubDB The error message describes what operation has failed and why it failed. The most likely reason for this a low memory condition but the error could also be caused by a programming error.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_SYSDB

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an error using SysDB APIs. The error message describes what operation has failed and why it failed. The most likely reason for this a low memory condition but the error could also be caused by a programming error.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_SYSMGR

Unexpected Sysmgr error encountered calling [chars]: [chars]

Explanation PPPoE MA encountered an error communicating with Sysmgr. The error message describes what operation has failed and why it failed. The most likely reason for this is a temporary initialization problem, but the error could also be caused by programming error.

Recommended Action In most cases, PPPoE MA will not be able to recover, so will shutdown. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.. *SUPPORT*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_TEST_ONLY

An event was hit that should only occur during testing: [chars]

Explanation PPPoE MA hit some code that it shouldn’t be possible to hit except during testing. This must be related to a programming error.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information..

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_TIMER_WHEEL

Unexpected error encountered whilst [chars]: [chars]

Explanation PPPoE MA encountered an unexpected error using the Timer Wheel library. This is most likely to be due to a low memory condition but may also be an internal programming error. The error message should provide more information about the cause.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.. Consider restarting the PPPoE MA process. *RECUR*.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_TUPLE

Failed to unpack tuple for ’[chars]’

Explanation The process failed to unpack a tuple.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_UNEXPECTED_CB

Unexpected [chars] callback, when session in [chars] state

Explanation PPPoE MA received an asynchronous callback from another process when the session was in an incorrect state. The error message describes which callback was received. This is most likely to be a programming error, either in PPPoE or in one of the processes it interacts with.

Recommended Action PPPoE MA should recover by itself.

Error Message %SUBSCRIBER-PPPOE_MA-4-ERR_UNEXPECTED_CLEANUP

Unexpected [chars], when session in [chars] state

Explanation PPPoE MA is trying to cleanup a session when it is in an unexpected state. The error message describes which state it was in, and what was triggering the cleanup. This is most likely to be a programming error, either in PPPoE or in one of the processes it interacts with.

Recommended Action PPPoE MA should recover by itself.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_ACCESS_INTERFACE_SESSION_LIMIT_REACHED

Access interface CH[hex] session limit maximum ([unsigned int] sessions) reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions on the access interface has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_ACCESS_INTERFACE_SESSION_THRESHOLD_EXCEEDED

Access interface CH[hex] session limit threshold ([unsigned int] sessions) reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions on the access interface has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_CARD_SESSION_LIMIT_REACHED

Card session limit maximum ([unsigned int] sessions) reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions on the card has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_CARD_SESSION_THRESHOLD_EXCEEDED

Card session limit threshold ([unsigned int] sessions) reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions on the card has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_CIRCUIT_ID_SESSION_LIMIT_REACHED

Circuit ID [chars] session limit ([unsigned int] sessions) threshold maximum reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions on a particular Circuit ID has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_CIRCUIT_ID_SESSION_THRESHOLD_EXCEEDED

Circuit ID [chars] session limit ([unsigned int] sessions) threshold reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions on a particular Circuit ID has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_INNER_VLAN_SESSION_LIMIT_REACHED

Inner vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions for a particular Inner VLAN on the given access interface has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_INNER_VLAN_SESSION_THRESHOLD_EXCEEDED

Inner vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions for a particular Inner VLAN on the given access interface has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_IF_SESSION_LIMIT_REACHED

MAC address [chars] on access interface CH[hex] session limit maximum ([unsigned int] sessions) reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions from a particular MAC address on the given access interface has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_IF_SESSION_THRESHOLD_EXCEEDED

MAC address [chars] on access interface CH[hex] session limit threshold ([unsigned int] sessions) reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions from a particular MAC address on the given access interface has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_IWF_IF_SESSION_LIMIT_REACHED

MAC-IWF address [chars] on access interface CH[hex] session limit maximum ([unsigned int] sessions) reached. Further connection attempts will be rejected.

Explanation The number of IWF PPPoE sessions from a particular MAC address on the given access interface has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_IWF_IF_SESSION_THRESHOLD_EXCEEDED

MAC-IWF address [chars] on access interface CH[hex] session limit threshold ([unsigned int] sessions) reached. Maximum: [unsigned int] sessions.

Explanation The number of IWF PPPoE sessions from a particular MAC address on the given access interface has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_IWF_SESSION_LIMIT_REACHED

MAC-IWF address [chars] session limit maximum ([unsigned int] sessions) reached. Further connection attempts will be rejected.

Explanation The number of IWF PPPoE sessions from a particular MAC address has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_IWF_SESSION_THRESHOLD_EXCEEDED

MAC-IWF address [chars] session limit threshold ([unsigned int] sessions) reached. Maximum: [unsigned int] sessions.

Explanation The number of IWF PPPoE sessions from a particular MAC address has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_SESSION_LIMIT_REACHED

MAC address [chars] session limit maximum ([unsigned int] sessions) reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions from a particular MAC address has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_MAC_SESSION_THRESHOLD_EXCEEDED

MAC address [chars] session limit threshold ([unsigned int] sessions) reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions from a particular MAC address has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_OUTER_VLAN_SESSION_LIMIT_REACHED

Outer vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions for a particular Outer VLAN on the given access interface has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_OUTER_VLAN_SESSION_THRESHOLD_EXCEEDED

Outer vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions for a particular Outer VLAN on the given access interface has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_REMOTE_ID_SESSION_LIMIT_REACHED

Remote ID [chars] session limit ([unsigned int] sessions) threshold maximum. reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions on a particular Remote ID has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_REMOTE_ID_SESSION_THRESHOLD_EXCEEDED

Remote ID [chars] session limit ([unsigned int] sessions) threshold reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions on a particular Remote ID has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_VLAN_SESSION_LIMIT_REACHED

Vlan ([unsigned int], [unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold reached. Further connection attempts will be rejected.

Explanation The number of PPPoE sessions for a particular VLAN on the given access interface has reached the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-4-WARN_VLAN_SESSION_THRESHOLD_EXCEEDED

Vlan ([unsigned int], [unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold reached. Maximum: [unsigned int] sessions.

Explanation The number of PPPoE sessions for a particular VLAN on the given access interface has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-ERR_EVC_DESTROY

Error destroying ’[chars]’ connection: [chars]

Explanation During process termination PPPoE MA failed to destroy a connection to a service provided by another process. This is an internal error.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-ERR_EVQ_DESTROY

Error destroying event queue for ’[chars]’: [chars]

Explanation During process termination PPPoE MA failed to destroy an event queue. The process will terminate regardless so there should be no lasting problems.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_ACCESS_INTERFACE_SESSION_LIMIT_NOT_REACHED

Access interface CH[hex] session limit maximum ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions on the access interface is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_ACCESS_INTERFACE_SESSION_THRESHOLD_NOT_EXCEEDED

Access interface CH[hex] session limit threshold ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions on the access interface is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_CARD_SESSION_LIMIT_NOT_REACHED

Card session limit maximum ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions on the card is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_CARD_SESSION_THRESHOLD_NOT_EXCEEDED

Card session limit threshold ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions on the card is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_CIRCUIT_ID_SESSION_LIMIT_NOT_REACHED

Circuit ID [chars] session limit ([unsigned int] sessions) maximum no longer reached.

Explanation The number of PPPoE sessions on a particular Circuit ID is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_CIRCUIT_ID_SESSION_THRESHOLD_NOT_EXCEEDED

Circuit ID [chars] session limit ([unsigned int] sessions) threshold no longer reached.

Explanation The number of PPPoE sessions on a particular Circuit ID is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_INNER_VLAN_SESSION_LIMIT_NOT_REACHED

Inner vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) maximum no longer reached.

Explanation The number of PPPoE sessions for a particular Inner VLAN on the given access interface iss no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_INNER_VLAN_SESSION_THRESHOLD_NOT_EXCEEDED

Inner vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold no longer reached.

Explanation The number of PPPoE sessions for a particular Inner VLAN on the given access interface is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_IF_SESSION_LIMIT_NOT_REACHED

MAC address [chars] on access interface CH[hex] session limit maximum ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions from a particular MAC address on the given access interface is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_IF_SESSION_THRESHOLD_NOT_EXCEEDED

MAC address [chars] on access interface CH[hex] session limit threshold ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions from a particular MAC address on the given access interface is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_IWF_IF_SESSION_LIMIT_NOT_REACHED

MAC-IWF address [chars] on access interface CH[hex] session limit maximum ([unsigned int] sessions) no longer reached.

Explanation The number of IWF PPPoE sessions from a particular MAC address on the given access interface is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_IWF_IF_SESSION_THRESHOLD_NOT_EXCEEDED

MAC-IWF address [chars] on access interface CH[hex] session limit threshold ([unsigned int] sessions) no longer reached.

Explanation The number of IWF PPPoE sessions from a particular MAC address on the given access interface is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_IWF_SESSION_LIMIT_NOT_REACHED

MAC-IWF address [chars] session limit maximum ([unsigned int] sessions) no longer reached.

Explanation The number of IWF PPPoE sessions from a particular MAC address is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_IWF_SESSION_THRESHOLD_NOT_EXCEEDED

MAC-IWF address [chars] session limit threshold ([unsigned int] sessions) no longer reached.

Explanation The number of IWF PPPoE sessions from a particular MAC address is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_SESSION_LIMIT_NOT_REACHED

MAC address [chars] session limit maximum ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions from a particular MAC address is no longer the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_MAC_SESSION_THRESHOLD_NOT_EXCEEDED

MAC address [chars] session limit threshold ([unsigned int] sessions) no longer reached.

Explanation The number of PPPoE sessions from a particular MAC address has exceeded the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_OUTER_VLAN_SESSION_LIMIT_NOT_REACHED

Outer vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) maximum no longer reached.

Explanation The number of PPPoE sessions for a particular Outer VLAN on the given access interface is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_OUTER_VLAN_SESSION_THRESHOLD_NOT_EXCEEDED

Outer vlan ([unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold no longer reached.

Explanation The number of PPPoE sessions for a particular Outer VLAN on the given access interface is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_REMOTE_ID_SESSION_LIMIT_NOT_REACHED

Remote ID [chars] session limit ([unsigned int] sessions) maximum no longer reached.

Explanation The number of PPPoE sessions on a particular Remote ID is no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_REMOTE_ID_SESSION_THRESHOLD_NOT_EXCEEDED

Remote ID [chars] session limit ([unsigned int] sessions) threshold no longer reached.

Explanation The number of PPPoE sessions on a particular Remote ID is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_VLAN_SESSION_LIMIT_NOT_REACHED

Vlan ([unsigned int], [unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) maximum no longer reached.

Explanation The number of PPPoE sessions for a particular VLAN on the given access interface iss no longer exceeding the configured maximum.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-PPPOE_MA-6-INFO_VLAN_SESSION_THRESHOLD_NOT_EXCEEDED

Vlan ([unsigned int], [unsigned int]) on access interface CH[hex] session limit ([unsigned int] sessions) threshold no longer reached.

Explanation The number of PPPoE sessions for a particular VLAN on the given access interface is no longer exceeding the configured threshold.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SUB_UTIL Messages

Error Message %SUBSCRIBER-SUB_UTIL-0-INIT_RETRY_SUCCEEDED

Subscriber Util succeeded in initializing the [chars] module upon retry.

Explanation An error was previously encountered while initializing one of modules of the sub_util server. However, the initialization was retried and succeeded.

Recommended Action No action is required.

Error Message %SUBSCRIBER-SUB_UTIL-0-INIT_RETRY_SUCCEEDED

Subscriber Util succeeded in initializing the [chars] module upon retry.

Explanation An error was previously encountered while initializing one of modules of the subscriber util. However, the initialization was retried and succeeded.

Recommended Action No action is required.

Error Message %SUBSCRIBER-SUB_UTIL-2-INIT_FAILURE

Failed to initialze Subscriber Util: [chars]

Explanation This syslog is printed when Subscriber Util or its clients fail to initialize necessary data structures and memories. If the error originates from the system call the error message is also printed.

Recommended Action Based on the system error message the user can tell what went wrong. More likely than not, the user has to restart the system. If the problem persists he or she has to contact Cisco customer support team.

Error Message %SUBSCRIBER-SUB_UTIL-2-INIT_FAILURE

Failed to initialze Subscriber util: [chars]

Explanation This syslog is printed when RwString Manager or its clients fail to initialize necessary data structures and memories. If the error originates from the system call the error message is also printed.

Recommended Action Based on the system error message the user can tell what went wrong. More likely than not, the user has to restart the system. If the problem persists he or she has to contact Cisco customer support team.

Error Message %SUBSCRIBER-SUB_UTIL-2-MALLOC_FAILURE

Failed to allocate memory: [chars]

Explanation An explanation is provided in the syslog.

Recommended Action A user should be able to tell what went wrong and take actions accordingly. For instance, if the system runs out of memory then more memory needs to be installed.

Error Message %SUBSCRIBER-SUB_UTIL-2-MALLOC_FAILURE

Failed to allocate memory: [chars]

Explanation An explanation is provided in the syslog.

Recommended Action A user should be able to tell what went wrong and take actions accordingly. For instance, if the system runs out of memory then more memory needs to be installed.

Error Message %SUBSCRIBER-SUB_UTIL-4-INIT_ERROR

Subscriber Util was unable to initialize the [chars] module. Error: ’[chars]’. [chars].

Explanation An error was encountered while initializing one of the modules of configuration manager server. The failure of this module initialization is not critical to configuration manager to be completely operational.

Recommended Action Provide the message details to Cisco Support personal.

Error Message %SUBSCRIBER-SUB_UTIL-4-INIT_ERROR

Subscriber util was unable to initialize the [chars] module. Error: ’[chars]’. [chars].

Explanation An error was encountered while initializing one of the modules of configuration manager server. The failure of this module initialization is not critical to configuration manager to be completely operational.

Recommended Action Provide the message details to Cisco Support personal.

Error Message %SUBSCRIBER-SUB_UTIL-4-TRACE

[chars] Error:[chars]

Explanation This is a non-fatal error and can happen when router is low on memory. It should not affect the functioning of the router, but trace messages may not be logged.

Recommended Action None.

Error Message %SUBSCRIBER-SUB_UTIL-4-TRACE

[chars] Error:[chars]

Explanation This is a non-fatal error and can happen when router is low on memory. It should not affect the functioning of the router, but trace messages may not be logged.

Recommended Action None.

Error Message %SUBSCRIBER-SUB_UTIL-7-INTERNAL

[chars]

Explanation An unexpected internal error occurred in the sub_util subsystem.

Recommended Action Copy the error message exactly as it appears on the console or in the system log. Call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SUBSCRIBER-SUB_UTIL-7-INTERNAL

[chars]

Explanation An unexpected internal error occurred in the subscriber util subsystem.

Recommended Action Copy the error message exactly as it appears on the console or in the system log. Call your Cisco technical support representative and provide the representative with the gathered information.

TMPL Messages

Error Message %SUBSCRIBER-TMPL-7-INTERNAL

[chars]

Explanation An unexpected internal error occurred in the template manager subsystem.

Recommended Action Copy the error message exactly as it appears on the console or in the system log. Call your Cisco technical support representative and provide the representative with the gathered information.

VPDN Messages

Error Message %SUBSCRIBER-VPDN-3-CALL_DLL_ENABLE

Failed to initialize ’[chars]’ when enabling VPDN feature, [hex]:[chars].

Explanation When ’vpdn’ configuration is first added, the VPDN CALL infra initializes in client processes, namely PPP-MA. Something has failed in this process and may prevent VPDN from functioning.

Recommended Action Remove and re-add ’vpdn’ configuration. If the problem repeats, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-3-CALL_DLL_INIT

Failed to initialize ’[chars]’ when initializing VPDN feature, [hex]:[chars].

Explanation An essential part of the VPDN CALL infra has failed to initialize in a client process and may prevent VPDN from functioning.

Recommended Action Restart the client process.

Error Message %SUBSCRIBER-VPDN-3-CALL_IPC_NOTIFY

Received IPC error for ’[chars]’ notificaton, [hex]:[chars].

Explanation An IPC notification was received that indicates an error. 1 or more sessions may not establish or may be torn down.

Recommended Action Allow the subscribers to reconnect. If the problem persists, you may need to restart vpdn_mgr and/or this client process.

Error Message %SUBSCRIBER-VPDN-3-CALL_IPC_SEND

Failed to send IPC message length [unsigned int], [hex]:[chars].

Explanation A VPDN CALL message failed to be sent to VPDN MGR. 1 or more sessions may not establish or may be torn down.

Recommended Action Allow the subscribers to reconnect. If the problem persists, you may need to restart vpdn_mgr and/or this client process.

Error Message %SUBSCRIBER-VPDN-3-CALL_SADB_UPDATE

Failed to update SADB attribute ’[chars]’ for user ’[chars]’ (sub_label:[hex] sub_ifh:[hex]), [hex]:[chars].

Explanation A VPDN CALL’s Subscriber Attribute Database parameters were not updated. This may affect accounting and show commands.

Recommended Action Clear the subscriber and allow it to reconnect. If the problem persists, contact technical support.

Error Message %SUBSCRIBER-VPDN-3-MGR_ACTIVE

Failed to initialize ’[chars]’ at active, [hex]:[chars].

Explanation When VPDN Manager (vpdn_mgr) is either the active process or RPFO occurs, the process initializes active-only services. Something has failed in this proceedure and may prevent VPDN from functioning.

Recommended Action Allow VPDN Manager to restart. You can further remove and re-add ’vpdn’ configuration. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-3-MGR_EVM

Failed to receive event from [chars] EVM, [hex]:[chars].

Explanation The event processing infra has returned a fatal error.

Recommended Action Allow VPDN Manager to restart. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-3-MGR_INIT

Failed to initialize ’[chars]’, [hex]:[chars].

Explanation When ’vpdn’ configuration is first added, the VPDN Manager (vpdn_mgr) process starts and initializes. Something has failed in this proceedure and may prevent VPDN from functioning.

Recommended Action Allow VPDN Manager to restart. You can further remove and re-add ’vpdn’ configuration. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-3-MGR_SHUTDOWN

Failed at ’[chars]’ during shutdown, [hex]:[chars].

Explanation When ’vpdn’ configuration is removed, the VPDN Manager (vpdn_mgr) process will shutdown and exit. Something has failed in this proceedure and may prevent VPDN from functioning later or releasing resources.

Recommended Action Allow VPDN Manager to exit and validate with ’show proc vpdn_mgr’. If it does not exit use ’proc restart vpdn_mgr’ to recover. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-4-CALL_ALLOC

Failed to alloc ([unsigned int] hdr) + ([unsigned int] items)*([unsigned int] bytes) equals ([unsigned int] total bytes) for ’[chars]’, errno [dec]:[chars].

Explanation The VPDN CALL infra has failed to allocate memory. This may be due to low memory conditions on this particular RP/LC, or this client may be using more memory than it is allowed.

Recommended Action Reduce system scale.

Error Message %SUBSCRIBER-VPDN-4-CALL_DLL_DISABLE

Failed to uninitialize ’[chars]’ when disabling VPDN feature, [hex]:[chars].

Explanation When ’vpdn’ configuration is removed, the VPDN CALL infra uninitializes in client processes, namely PPP-MA. Something has failed in this process any may contribute to leaked resources. In some cases, this warning message may be harmless.

Recommended Action None.

Error Message %SUBSCRIBER-VPDN-4-CALL_DLL_UNINIT

Failed to uninitialize ’[chars]’ when uninitializing VPDN feature, [hex]:[chars].

Explanation Part of the VPDN CALL infra has failed to uninitialize and may contribute to leaked resources. In some cases, this warning message may be harmless.

Recommended Action None.

Error Message %SUBSCRIBER-VPDN-4-CALL_IPC_DISCONNECT

Failed to disconnect IPC, [hex]:[chars].

Explanation The VPDN CALL IPC failed to disconnect as a result of configuration or an internal error. In some cases, this warning message may be harmless.

Recommended Action If VPDN problems persist, you may need to restart vpdn_mgr or this client process.

Error Message %SUBSCRIBER-VPDN-4-CALL_TLV

Failed to process TLV type [unsigned int] length [unsigned int].

Explanation Messages are exchanged between the VPDN Manager (vpdn_mgr) process and the client (e.g. ppp_ma). An error has occured here and session state may be out of sync.

Recommended Action Allow VPDN to recover and the session to re-establish. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-4-DATAPLANE_ADD

Failed to ADD session dataplane programming for CH[hex] on CH[hex] (Tunnel/Session Local: [unsigned int]/[unsigned int] Remote: [unsigned int]/[unsigned int]), [hex]:[chars].

Explanation Failed to program session dataplane in L2FIB.

Recommended Action Allow the subscriber to reconnect. If the problem persists, contact technical support.

Error Message %SUBSCRIBER-VPDN-4-DATAPLANE_BATCH

Failed to send batch of [unsigned int] bytes containing [unsigned int] sessions, [hex]:[chars].

Explanation The VPDN MGR failed to program the dataplane for 1 or more sessions. These sessions must be distributed from VPDN MGR to all instances of L2FIB on all nodes. This failure may affect the establishment or tear-down of 1 or more sessions. In the case of tear-down, these resources may be leaked.

Recommended Action Allow sessions to re-establish. For sessions that fail to tear-down, either restart the vpdn_mgr process or the l2fib_mgr process on all nodes. You may also clear L2FIB tables. This may have significant service disruption. If the problem persists, contact technical support.

Error Message %SUBSCRIBER-VPDN-4-DATAPLANE_DELETE

Failed to DELETE session dataplane programming for CH[hex] on CH[hex], [hex]:[chars].

Explanation Failed to DELETE session dataplane from L2FIB. Resources may be leaked for this session.

Recommended Action You may either restart the vpdn_mgr process or the l2fib_mgr process on all nodes. You may also clear L2FIB tables. This may have significant service disruption. If the problem persists, contact technical support.

Error Message %SUBSCRIBER-VPDN-4-FSM_APPDATA

Failed to ’[chars]’ for socket app data for user ’[chars]’ (sub_label:[hex] sub_ifh:[hex]).

Explanation VPDN MGR failed process internal messages. This may be due to low memory conditions.

Recommended Action Allow the subscriber to reconnect. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-4-FSM_CONNECT

Failed to connect to protocol for user ’[chars]’ (sub_label:[hex] sub_ifh:[hex]).

Explanation VPDN application failed to connect to procotol socket. This may be due to low memory conditions or an invalid argument.

Recommended Action Allow the subscriber to reconnect. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-4-FSM_NVPAIR

Failed to ’[chars]’ for NVPairs for user ’[chars]’ (sub_label:[hex] sub_ifh:[hex]), [unsigned int].

Explanation VPDN MGR failed process internal messages. This may be due to low memory conditions.

Recommended Action Allow the subscriber to reconnect. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-4-FSM_NVPAIR_ATTR

Failed to ’[chars]’ for NVPair attribute ’[unsigned int]’ for user ’[chars]’ (sub_label:[hex] sub_ifh:[hex]).

Explanation VPDN MGR failed process internal messages. This may be due to low memory conditions.

Recommended Action Allow the subscriber to reconnect. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-4-FSM_SOCKOPTS

Failed to ’[chars]’ for socket options for user ’[chars]’ (sub_label:[hex] sub_ifh:[hex]), [unsigned int].

Explanation VPDN MGR failed process internal messages. This may be due to low memory conditions.

Recommended Action Allow the subscriber to reconnect. If the problem persists, contact Cisco support.

Error Message %SUBSCRIBER-VPDN-4-MGR_ALLOC

Failed to alloc ([unsigned int] hdr) + ([unsigned int] items)*([unsigned int] bytes) equals ([unsigned int] total bytes) for ’[chars]’, errno [dec]:[chars].

Explanation The VPDN MGR process has failed to allocate memory. This may be due to low memory conditions on this particular RP, or VPDN Manager may be user more memory than it is allowed.

Recommended Action Reduce system scale.

Error Message %SUBSCRIBER-VPDN-4-MGR_CHUNK_ALLOC

Failed to alloc from chunk ’[chars]’, [dec]:[chars].

Explanation The VPDN MGR process has failed to allocate memory. This may be due to low memory conditions on this particular RP, or VPDN Manager may be user more memory than it is allowed.

Recommended Action Reduce system scale.

Error Message %SUBSCRIBER-VPDN-4-MGR_L2TP_SESSION_ID_SPACE

L2TP session id space configuration is incompatible in the system. It is configured hierarchical, while only flat can be supported for the system.

Explanation L2TP session id space configuration is incompatible in the system. This may prevent new sessions from coming up. Also, existing sessions may be affected.

Recommended Action Please configure ’no l2tp session id space hierarchical’

Error Message %SUBSCRIBER-VPDN-6-AUTHEN

[chars]

Explanation A VPDN session has been terminated due to authentication-related error

Recommended Action Please examine the user credential against AAA authentication database such as RADIUS profile. Also check similar authentication info at peer side such as local authentication info on LNS or RADIUS profile used by LNS

Error Message %SUBSCRIBER-VPDN-6-AUTHOR

[chars]

Explanation A VPDN session has been terminated due to authorization-related error

Recommended Action Please examine the user credential against AAA authorization database such as RADIUS profile. Also check similar authorization info at peer side such as local authentication info on LNS or RADIUS profile used by LNS

Error Message %SUBSCRIBER-VPDN-6-DEADCACHE

[chars]

Explanation An LNS peer is added to or remove from dead cache

Recommended Action Verify peer’s IP reachability or confirm tunnel password configured on both sides match

Error Message %SUBSCRIBER-VPDN-6-SESSION

[chars]

Explanation A VPDN session has been terminated due to session-specific errors encountered in local or remote VPDN or L2TP protocol processing

Recommended Action Please examine the human-readable error message that appears in the log and conduct the first level of troubleshooting based on the info in the message. If the root cause is still not clear, collect the required info and forward it to technical support

Error Message %SUBSCRIBER-VPDN-6-TUNNEL

[chars]

Explanation A VPDN session has been terminated due to errors encountered by the L2TP tunnel that contains the affected session

Recommended Action The log indicates that a session is terminated or has failed to establish due to teardown of the tunnel that contains it. Please examine the human-readable error message that appears in the log and conduct the first level of troubleshooting based on the info in the message. If the root cause is still not clear, collect the required info and forward it to customer support

Error Message %SUBSCRIBER-VPDN-6-UNKNOWN

[chars]

Explanation A VPDN session has been terminated. The category of the termination event is unknown

Recommended Action Please examine the human-readable error message that appears in the log and conduct the first level of troubleshooting based on the info in the message. If the root cause is still not clear, collect the required info and forward it to technical support

Error Message %SUBSCRIBER-VPDN-6-USER

[chars]

Explanation A VPDN session has been terminated due to user action such as user inactivity has exceeded the configured idle time or user has hung up the call.

Recommended Action None.