Cisco IOS XR System Error Message Reference Guide, Release 4.3.x
Service Messages
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Table of Contents

Services Messages

CGN Messages

IFLX_LIB_EA Messages

IFLX_LIB_MGR Messages

IPSEC_SVI_EA Messages

IPSEC_SVI_NETIO Messages

OT Messages

PERF_TRAFFIC_ALERT_CLONE Messages

PERF_TRAFFIC_ALERT Messages

rspp_drop Messages

RSPP_MA Messages

RSPP_REPO Messages

RSPP_REX Messages

RSPP_RIO_EA Messages

rspp_rio_netio Messages

RSPP_ROXI Messages

SBC_MPF Messages

SBC_PROC Messages

SBC_RSRCMON Messages

SBC Messages

SBCSVI_BILLING Messages

SBCSVI_EA Messages

SBCSVI_NETIO Messages

SD_COMMON Messages

SD Messages

SESVI_EA Messages

SESVI_NETIO Messages

SI Messages

SRD_AGENT Messages

SRD_LIB Messages

SRD Messages

SVII_EA_GSR Messages

SVII_EA_STATS Messages

SVII_EA Messages

SVII_LRD_SPA Messages

SVII_MGR Messages

VASI_EA Messages

VASI_MA Messages

VASI_NETIO Messages

Services Messages

This section contains all Services related System Error Messages.

CGN Messages

Error Message %SERVICES-CGN-3-APP_INTF

[chars] intf cant be moved from one cgn instance to another without first removing it from the latter

Explanation ServiceApp interface cannot be moved from one cgn instance to another without first removing it from the latter.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-APP_INTF

[chars] intf cant be moved from one cgn instance to another without first removing it from the latter

Explanation ServiceApp interface cannot be moved from one cgn instance to another without first removing it from the latter.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-APP_INTF_INCON

Information received for Current inst [chars] and New inst [chars] for interface [chars] are different

Explanation The received instance info for this interface is same as waht had already been configured.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-APP_INTF_INCON

Information received for Current inst [chars] and New inst [chars] for interface [chars] are different

Explanation The received instance info for this interface is same as waht had already been configured.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-APP_INTF_INST

It is fine to have Current inst [chars] and New inst [chars] for interface [chars] as same

Explanation The received instance info for this interface is same as what had already been configured.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-APP_INTF_INST

It is fine to have Current inst [chars] and New inst [chars] for interface [chars] as same

Explanation The received instance info for this interface is same as what had already been configured.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-CORE_FAIL

Configuration failed to apply for cgn ’[chars]’. Use ’show cgn trace master-agent apply reverse’ command for failure details.

Explanation some core(s) not responding from the Roddick.

Recommended Action Collect MA and EA traces.

Error Message %SERVICES-CGN-3-CORE_FAIL

Configuration failed to apply for cgn ’[chars]’. Use ’show cgn trace master-agent apply reverse’ command for failure details.

Explanation some core(s) not responding from the Roddick.

Recommended Action Collect MA and EA traces.

Error Message %SERVICES-CGN-3-EA_FAIL

[chars]

Explanation EA failed to apply the config.

Recommended Action None.

Error Message %SERVICES-CGN-3-EA_FAIL

[chars]

Explanation EA failed to apply the config.

Recommended Action None.

Error Message %SERVICES-CGN-3-INITFAIL

[chars]:[dec]:[chars]

Explanation A failure occurred during the initialization of the CGN process on a particular node. The process will be restarted. Until the process starts successfully, any

Recommended Action Try restarting the CGN process showing this error.

Error Message %SERVICES-CGN-3-INITFAIL

[chars]:[dec]:[chars]

Explanation A failure occurred during the initialization of the CGN process on a particular node. The process will be restarted. Until the process starts successfully, any

Recommended Action Try restarting the CGN process showing this error.

Error Message %SERVICES-CGN-3-INVALID_IP

[chars] IP address:[chars] is INVALID

Explanation The ip address is invalid.

Recommended Action This is a serious error and the function returns from there.

Error Message %SERVICES-CGN-3-INVALID_IP

[chars] IP address:[chars] is INVALID

Explanation The ip address is invalid.

Recommended Action This is a serious error and the function returns from there.

Error Message %SERVICES-CGN-3-LWM_FAIL

[chars]: Error code: [dec]. Error msg: [chars]

Explanation An LWM related operation failed.

Recommended Action None.

Error Message %SERVICES-CGN-3-LWM_FAIL

[chars]: Error code: [dec]. Error msg: [chars]

Explanation An LWM related operation failed.

Recommended Action None.

Error Message %SERVICES-CGN-3-MSGQ_FAIL

[chars]:[chars]

Explanation Message Q operation failed.

Recommended Action Restart process ’cgn_ma’.

Error Message %SERVICES-CGN-3-MSGQ_FAIL

[chars]:[chars]

Explanation Message Q operation failed.

Recommended Action Restart process ’cgn_ma’.

Error Message %SERVICES-CGN-3-RODDICK_UPD_FAIL

[chars]

Explanation Roddick was not updated with change in vrf db.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-RODDICK_UPD_FAIL

[chars]

Explanation Roddick was not updated with change in vrf db.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-SD_FAIL

[chars]:[chars]

Explanation An SD related operation failed.

Recommended Action This is a serious error and will prevent the system from functioning properly.

Error Message %SERVICES-CGN-3-SD_FAIL

[chars]:[chars]

Explanation An SD related operation failed.

Recommended Action This is a serious error and will prevent the system from functioning properly.

Error Message %SERVICES-CGN-3-STATPORT_MAP

Inside IP: [chars] And Port: [dec] Statically Mapped To Outside IP:[chars] And Port:[dec]

Explanation The static port mapping requested has succeeded.

Recommended Action This is a success message and used to inform the user about the outside ipaddress and port number mapped to the inside address and port number.

Error Message %SERVICES-CGN-3-STATPORT_MAP

Inside IP: [chars] And Port: [dec] Statically Mapped To Outside IP:[chars] And Port:[dec]

Explanation The static port mapping requested has succeeded.

Recommended Action This is a success message and used to inform the user about the outside ipaddress and port number mapped to the inside address and port number.

Error Message %SERVICES-CGN-3-VRF_DB_UPD_FAIL

[chars]

Explanation The VRF database in cgn-ma was not updated.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-3-VRF_DB_UPD_FAIL

[chars]

Explanation The VRF database in cgn-ma was not updated.

Recommended Action This is a serious error and cgn_ma process has to be restarted.

Error Message %SERVICES-CGN-4-ERR_MEM

[chars]

Explanation CGN modules are failed to allocate memory due to low memory conditions in the System.

Recommended Action Increase System Memory or stop some applications which are not required.

Error Message %SERVICES-CGN-4-ERR_MEM

[chars]

Explanation CGN modules are failed to allocate memory due to low memory conditions in the System.

Recommended Action Increase System Memory or stop some applications which are not required.

Error Message %SERVICES-CGN-7-CHKPT_INIT

Could not register the application with the checkpointing server: [chars]

Explanation Failed to register an application with the checkpointing server.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_INIT

Could not register the application with the checkpointing server: [chars]

Explanation Failed to register an application with the checkpointing server.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_NULL_PTR

Got a null [chars] but non-null value was expected

Explanation Failed to do further processing because we got a null data when a non-null value was expected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_NULL_PTR

Got a null [chars] but non-null value was expected

Explanation Failed to do further processing because we got a null data when a non-null value was expected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_ADD

Could not save a record into a checkpointing table: [chars]

Explanation Failed to save a record into the given checkpointing table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_ADD

Could not save a record into a checkpointing table: [chars]

Explanation Failed to save a record into the given checkpointing table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_INIT

Failed to initialize [chars]: [chars]

Explanation Could not initialize a table with the checkpointing server.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_INIT

Failed to initialize [chars]: [chars]

Explanation Could not initialize a table with the checkpointing server.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_RECOVER

Could not recover the checkpointed [chars]: [chars]

Explanation Failed to recover a checkpointed table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_RECOVER

Could not recover the checkpointed [chars]: [chars]

Explanation Failed to recover a checkpointed table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_REMOVE

Could not delete a record from a checkpointing table: [chars]

Explanation Failed to delete a record from the given checkpointing table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_REMOVE

Could not delete a record from a checkpointing table: [chars]

Explanation Failed to delete a record from the given checkpointing table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_RESET

Could not reset a record in a checkpointing table: [chars]

Explanation Failed to reset a record in the given checkpointing table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-CHKPT_TBL_RESET

Could not reset a record in a checkpointing table: [chars]

Explanation Failed to reset a record in the given checkpointing table.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-CGN-7-ERR_SYSDB

[chars]:[chars]

Explanation A sysdb operation failed. See error message text for details of error. This may impact some functionality of CGN depending upon where the error occured.

Recommended Action None

Error Message %SERVICES-CGN-7-ERR_SYSDB

[chars]:[chars]

Explanation A sysdb operation failed. See error message text for details of error. This may impact some functionality of CGN depending upon where the error occured.

Recommended Action None

IFLX_LIB_EA Messages

Error Message %SERVICES-IFLX_LIB_EA-3-ADJACENCY

Error setting up adjacencies for an interface: [chars]

Explanation An error was encoutered while trying to set up adjacencny information for a InterFlex interface. The exact error is detailed in the error message. Packets will not be forwarded to the affected interface.

Recommended Action It may help to restart the affected InterFlex EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be addressed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IFLX_LIB_EA-3-INITFAIL

Failure during initialization: [chars]

Explanation A failure occurred during the initialization of the InterFlex EA process on a particular node. The process will be restarted. Until the process starts successfully, any InterFlex interface pairs located on that node will not come up. (If there is a standby node the interfaces should come up on the standby).

Recommended Action *RECUR*

Error Message %SERVICES-IFLX_LIB_EA-3-SSC_SEND

Error while sending messages to Service Director: [chars]

Explanation A problem was encountered while trying to send a batch of messages to the Service Director. The Service Director may not be up to date with the state of services on this node, so InterFlex interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the InterFlex EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IFLX_LIB_EA-3-SSC_SEND_SRV

Error while sending message about [chars] to Service Director: [chars]

Explanation A problem was encountered while trying to send a single message to the Service Director. The Service Director may not be up to date with the state of this services on this node, so the associated InterFlex interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the InterFlex EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IFLX_LIB_EA-3-STATE_CHANGE

An error occurred while checking the state for ’[chars]’: [chars]

Explanation While the InterFlex EA process was checking the state for the specified interface pair, an error was encountered. The interface pair in question may be left in an inconsistent state.

Recommended Action It may help to restart the InterFlex EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IFLX_LIB_EA-3-UNABLE_TO_RESYNC

The Interflex EA library was unable to synchronize interfaces

Explanation In order to correct any problems, the Interflex EA will reconnect to IM to prompt a resync. If this message is displayed then this resync is failing. This may cause configured interfaces to no longer forward traffic, or interfaces which have been shut down or deleted to continue to do so.

Recommended Action Firstly the processing displaying this message should be restarted. If this fails to solve the issue, then the configuration should be removed and readded. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

IFLX_LIB_MGR Messages

Error Message %SERVICES-IFLX_LIB_MGR-3-INIT

Failed to initialise Interflex interface owner process. Stage: [chars], error: [chars]

Explanation The Interflex Manager failed to startup correctly. Though it will get automatically restarted, the error is unlikely to be recoverable.

Recommended Action *RECUR*

Error Message %SERVICES-IFLX_LIB_MGR-3-INTF_CREATE_FAIL

Failed to cleanup after interface creation failed. Error: [chars]

Explanation The Interflex Manager failed to completely clean up interface state after an interface creation failed. This will have left the system in an inconsistent state. The most likely reason for this error is memory exhaustion.

Recommended Action Look for ways to free up memory and restart the interflex_mgr process.

Error Message %SERVICES-IFLX_LIB_MGR-4-UNABLE_TO_RESYNC

Unable to reconnect to perform a resync: [chars]

Explanation The Interflex Manager process was unable to reconnect to another process in order to prompt a resync. Interflex may now be out of sync with the rest of the system until it is restarted.

Recommended Action *RECUR*

Error Message %SERVICES-IFLX_LIB_MGR-6-NOT_ENOUGH_MAC_ADDRESSES

There were not enough hardware MAC addresses available to assign to the configured interfaces.

Explanation The Interflex Manager was unable to obtain enough MAC addresses for the configured Interflex interfaces. The system has a finite number of MAC addresses in the hardware, which are all currently used.

Recommended Action A MAC address should be manually assigned to any Interflex interfaces which were unable to obtain one from the hardware.

IPSEC_SVI_EA Messages

Error Message %SERVICES-IPSEC_SVI_EA-3-INITFAIL

Failure during initialization. Error: [chars]

Explanation A failure occurred during the initialization of the IPSec SVI EA process on a particular node. The process will be restarted. Until the process starts successfully, any IPSec SVI interfaces located on that node will not come up. (If there is a standby node the interfaces should come up on the standby).

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IPSEC_SVI_EA-3-INTERNAL

[chars]

Explanation An unexpected internal error has occurred in the IPSec SVI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IPSEC_SVI_EA-3-INTERNAL_ERR

[chars] : [chars]

Explanation An unexpected internal error has occurred in the IPSec SVI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IPSEC_SVI_EA-3-LINK_FAIL

Error while [chars]ing [unsigned int] interfaces: [chars]

Explanation An error occurred while attempting to program HW for IPSec SVI on specified node. The interfaces will not come up. If there is a standby node configured for the interfaces, they may come up on the standby.

Recommended Action It may help to shut down, then bring up, the IPSEc SVI interfaces in question.

Error Message %SERVICES-IPSEC_SVI_EA-3-NOT_FOUND

Received request for an interface (0x[pointer]) that is not in our database

Explanation The IPSec SVI EA process received a request to process an interface that does not exist in its database. This indicates some sort of internal inconsistency.

Recommended Action It may help to restart the IPSec SVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IPSEC_SVI_EA-3-SSC_SEND

Error while sending messages to Service Director: [chars]

Explanation A problem was encountered while trying to send a batch of messages to the Service Director. The Service Director may not be up to date with the state of services on this node, so IPSec SVI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the IPSec SVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IPSEC_SVI_EA-3-SSC_SEND_SRV

Error while sending message about [chars] to Service Director: [chars]

Explanation A problem was encountered while trying to send a single message to the Service Director. The Service Director may not be up to date with the state of this services on this node, so the associated IPSec SVI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the IPSec SVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IPSEC_SVI_EA-3-STATE_CHANGE

An error occurred while checking the state for ’[chars]’: [chars]

Explanation While the IPSec SVI EA process was checking the state for the specified interface, an error was encountered. The interface in question may be left in an inconsistent state.

Recommended Action It may help to restart the IPSec SVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

IPSEC_SVI_NETIO Messages

Error Message %SERVICES-IPSEC_SVI_NETIO-3-INIT_DEBUG

Failure of debug intialization during [chars]. Error: [chars]

Explanation A failure occurred during the initialization of debug for the NetIO caps. If this occured during an upgrade operation then it will cause the NetIO process to reload. Otherwise this will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-IPSEC_SVI_NETIO-3-INIT_TRACE

Failure initializing tracing ([chars] buffer). Error: [chars]

Explanation A failure occurred during the initialization of tracing for the NetIO caps. This will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

OT Messages

Error Message %SERVICES-OT-3-ERROR

[chars]

Explanation Internal error.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-3-ERROR

[chars]

Explanation Internal error.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-3-ERROR

[chars]

Explanation Internal error.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-4-WARNING

[chars]

Explanation Internal Warning.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-4-WARNING

[chars]

Explanation Internal Warning.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-4-WARNING

[chars]

Explanation Internal Warning.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-6-TRACK_INFO

[chars]

Explanation Internal information. for example: track state changes.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-6-TRACK_INFO

[chars]

Explanation Internal information. for example: track state changes.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-6-TRACK_INFO

[chars]

Explanation Internal information. for example: track state changes.

Recommended Action ’Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.’

Error Message %SERVICES-OT-7-SYSDB_FAIL

[chars] : [chars]

Explanation An error has occurred while doing a sysdb operation. See the message text for error details.

Recommended Action No action is required.

PERF_TRAFFIC_ALERT_CLONE Messages

Error Message %SERVICES-PERF_TRAFFIC_ALERT_CLONE-1-QUEUE_FULL

Could not enqueue as the queue size [dec] is exceeded

Explanation A clone request is to be enqueued as the producer is not available to handle ens request. Enqueuing a clone request to alert clone queue failed due to queue size limit.

Recommended Action Check the reason why producer (afmon_ea) has not been ready for a long time.

PERF_TRAFFIC_ALERT Messages

Error Message %SERVICES-PERF_TRAFFIC_ALERT-0-ALM_EMERG

[chars]|[chars]|ID [unsigned int]|React [unsigned int] [chars]|Src_IP [chars], Src_Port [unsigned int], Dst_IP [chars], Dst_Port [unsigned int]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

Error Message %SERVICES-PERF_TRAFFIC_ALERT-0-GRP_ALM_EMERG

[chars]|[chars]|Class [chars]|React [unsigned int] [chars]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

Error Message %SERVICES-PERF_TRAFFIC_ALERT-1-ALM_ALERT

[chars]|[chars]|ID [unsigned int]|React [unsigned int] [chars]|Src_IP [chars], Src_Port [unsigned int], Dst_IP [chars], Dst_Port [unsigned int]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

Error Message %SERVICES-PERF_TRAFFIC_ALERT-1-GRP_ALM_ALERT

[chars]|[chars]|Class [chars]|React [unsigned int] [chars]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

Error Message %SERVICES-PERF_TRAFFIC_ALERT-2-ALM_CRIT

[chars]|[chars]|ID [unsigned int]|React [unsigned int] [chars]|Src_IP [chars], Src_Port [unsigned int], Dst_IP [chars], Dst_Port [unsigned int]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

Error Message %SERVICES-PERF_TRAFFIC_ALERT-2-GRP_ALM_CRIT

[chars]|[chars]|Class [chars]|React [unsigned int] [chars]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

Error Message %SERVICES-PERF_TRAFFIC_ALERT-3-ALM_ERR

[chars]|[chars]|ID [unsigned int]|React [unsigned int] [chars]|Src_IP [chars], Src_Port [unsigned int], Dst_IP [chars], Dst_Port [unsigned int]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

Error Message %SERVICES-PERF_TRAFFIC_ALERT-3-GRP_ALM_ERR

[chars]|[chars]|Class [chars]|React [unsigned int] [chars]

Explanation The monitored flow has traffic issues as indicated by the react trigger. The problem is introduced either at some upstream router or even at the traffic source itself. Alternatively, a configuration mismatch between the traffic source and this router (for the flow data rates etc) can cause this error.

Recommended Action Check to see if traffic source is indeed sending traffic. Check that the traffic characteristics defined at the source match that on the monitoring router. Trace the traffic flow upstream to the source and verify flow-mon statistics at each applicable hop. Check for packet drops for the flow at intermediate hops - between source and the monitoring router

rspp_drop Messages

Error Message %SERVICES-rspp_drop-3-DEBUG

Failed to [chars] debug for service diversion drop caps: [chars]

Explanation A problem with the debug infrastructure was encountered by the service diversion drop processing in NetIO. This is not fatal, and simply means that the ’debug services diversion drop’ commands may be unavailable. All non-verbose messages are still traced in a circular buffer, and the most recent of these can be inspected with the ’show services diversion drop trace’ commands.

Recommended Action *RECUR*

Error Message %SERVICES-rspp_drop-3-DIVERT

Unable to [chars] packet (can’t [chars])[chars]%s

Explanation A pre-routed packet created on the router’s host stack hit a problem during service diversion processing. The packet was dropped.

Recommended Action *SUPPORT*

Error Message %SERVICES-rspp_drop-3-INIT

Failed to [chars] when initializing service diversion drop caps (id [dec]): [chars]

Explanation A failure occurred when installing the capability in NetIO to process slow path packets for service diversion. If this occurred during an upgrade operation then it will cause the NetIO process to reload. Otherwise this will cause the capsulation to be unloaded,and an error will be returned to the user.

Recommended Action *RECUR*

Error Message %SERVICES-rspp_drop-3-UNDIVERT

Unable to undivert packet (can’t [chars]): [chars]

Explanation A packet could not be sent out to its original destination after firewalling. The packet was dropped.

Recommended Action *SUPPORT*

RSPP_MA Messages

Error Message %SERVICES-RSPP_MA-2-IMP_FAILED

An error was detected whilst performing [chars] for [chars] (Error: [chars]). Traffic Diversion may now be inconsistent.

Explanation Some aspect of diversion implementation has failed. This means that traffic may be inconsistently diverted for the specified interface (ie traffic may be diverted to the service card in the ingress direction, but not on egress). Note that, where the error message indicates a single interface that is affected, there may also be other attachments impacted by the error.

Recommended Action Restarting the rspp_ma process on the node which produced the error may solve the issue. If not, contact support.

Error Message %SERVICES-RSPP_MA-3-EVENT

Error receiving event: [chars]

Explanation An error occured receiving an event from the OS. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-3-IMP_ERROR

A persistent error has occured during the implementation of one or more attachments. Diversion may be in an inconsistent state

Explanation Whilst attempting to implement one or more attachments, the service diversion infrastructure has hit one or more problems that were not solved by a retry, and as such one or more diversions may be in an inconsistent state. Retries will continue to be made, and a further message will be printed if this situation clears.

Recommended Action Running ’show firewall attachments’ will provide information on which attachments are suffering from errors, and in which way they will not be operating correctly. These problems may be cleared by removing and re-attaching the service to the specified interface. If this does not resolve the problem, then support should be contacted.

Error Message %SERVICES-RSPP_MA-3-INIT

Failure during intialization of RSPP MA [chars]. Error: [chars]

Explanation A failure occurred during the initialization of the RSPP MA, the process responsible for managing the diversion of packets to services such as firewalls. The initialization will be aborted and retried.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-3-INIT_NON_FATAL

Non-fatal error during intialization of RSPP MA [chars]: [chars] Continuing with initialization.

Explanation A non-fatal failure occurred during the initialization of the specified module of RSPP MA, the process responsible for managing the diversion of packets to services such as firewalls. This will typically mean that some level of debugging support will not be provided for the process (e.g. error codes will not be decoded), but the functioning of the process is not otherwise affected. Restarting the process should restore full debugging support.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-3-LCFG_DELETE

Failed to process local configuration delete for interface [chars]. Error: [chars]

Explanation An error has occurred while removing the diversion implemented for the given interface. The error string will give more detail on the type of error that has occurred.

Recommended Action For non-resource errors, adding and removing a service attachment for the interface indicated in the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-3-LCFG_UPDATE

Failed to process local configuration update for attachment of service [chars] of type [chars] to interface [chars] with attachment ID [chars]. Error: [chars]

Explanation An error has occurred while implementing the diversion required for the given service attachment. The error string will give more detail on the type of error that has occurred.

Recommended Action For non-resource errors, removing and adding back the configuration that prompted the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-3-NO_VFW

RSPP MA was started when the firewalls package was not installed. Exiting

Explanation RSPP MA, the service diversion management agent, could not complete initialization as the firewall service package could not be found in the current installed image. Restart will not be attempted.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-3-PUBLISH_DELETE

Failed to publish local configuration delete for interface [chars]. Error: [chars]

Explanation An error has occurred while indicating the deletion of the given service attachment removal to nodes other than that local to the interface indicated. Packet diversion may now be inconsistent. The error string will give more detail on the type of error that has occurred.

Recommended Action For non-resource errors, adding and removing a service attachment for the interface indicated in the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-3-PUBLISH_UPDATE

Failed to publish local configuration update for attachment of service [chars] of type [chars] to interface [chars] with attachment ID [chars] to remote nodes. Error: [chars]

Explanation An error has occurred while indicating the occurence of the given update to nodes other than that local to the interface indicated. Packet diversion may now be inconsistent. The error string will give more detail on the type of error that has occurred.

Recommended Action For non-resource errors, removing and adding back the configuration that prompted the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-3-RCFG

Failed to process remote config notification of [chars] of attachment of service [chars] of type [chars] to interface [chars] with attachment ID [chars]. Error: [chars]

Explanation An error has occurred while processing the attachment of a service to an interface remote to this node. Packet diversion may now be inconsistent on this node. The error string will give more detail on the type of error that has occurred.

Recommended Action For non-resource errors, removing and adding back the configuration that prompted the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-3-RCFG_REFRESH

Error deleting any stale attachment publications to remote nodes. Error: [chars]

Explanation If a virtual firewall or other service is attached to an interface, then all cards in the system need to know. Similarly, if a service attachment is deconfigured, then all cards needs to be notified. This will not happen if the interface’s line card is down (eg a preconfigured attachment is removed while the card is absent from the chassis and then re-inserted). A backup mechanism exists for this case, that ensures that any attachments that were deconfigured in such a situation really are removed globally. This error indicates that a problem occurred with this backup mechanism. So if a service attachment was deconfigured while the card was down, the rest of the system might not have caught up, and could still be diverting or dropping traffic for that interface.

Recommended Action If an interface seems ’stuck’, then configuring an attachment again, committing the configuration, and then de-configuring that attachment and comitting should un-stick it.

Error Message %SERVICES-RSPP_MA-4-DUP_CREATE

Attachment of service [chars] of type [chars] to interface [chars] with attachment ID [chars] invalid due to duplicate attachment to interface [chars]. Both attachments will be invalidated.

Explanation The same service attachment has been configured on two or more interfaces, resulting in both attachments being viewed as failed and moved in to failure state.

Recommended Action Removing the given configuration until zero or one instances of the attachment exist will resolve this misconfiguration.

Error Message %SERVICES-RSPP_MA-4-DUP_CREATE_ERR

Error withdrawing attachment of service [chars] of type [chars] to interface [chars] with attachment ID [chars] (invalid due to duplicate attachment to interface [chars]): [chars]

Explanation An error has occurred processing an invalid configuration whereby the same service attachment has been configured on two or more interfaces (which should result in both attachments being viewed as failed and moved in to failure state). Packet diversion may now be inconsistent. The error string will give more detail on the type of error that has occurred.

Recommended Action For non-resoucre errors, removing the initial misconfiguration may remove this error. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-4-DUP_REMOVE

Attachment of service [chars] of type [chars] to interface [chars] with attachment ID [chars] now valid due to removal of duplicate attachment to interface [chars]. Attachment will be reimplemented.

Explanation The given attachment configuration, which was previously invalid due to duplicate attachments being configured on different interfaces, is now valid as the duplicate attachment configuration has been removed.

Recommended Action No action is required.

Error Message %SERVICES-RSPP_MA-4-DUP_REMOVE_ERR

Error reinstalling attachment of service [chars] of type [chars] to interface [chars] with attachment ID [chars] (now valid due to removal of duplicate attachment to interface [chars]): [chars]

Explanation The given attachment configuration, which was previously invalid due to duplicate attachments being configured on different interfaces, is now valid as the duplicate attachment configuration has been removed, but an error has occurred reimplementing the attachment. The error string given should give more details on the error that has occurred.

Recommended Action For non-resource errors, removing and adding back the configuration that prompted the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-4-FA_BATCH_ERR

Errors occurred processing batch of failure action notifications. Total Errors: [unsigned int], First Error [chars]

Explanation One or more errors occurred in RSPP MA, the service diversion management agent, during the processing of a set of configuration detailing the failure policies to be applied in the event of service failure. The configured failure policies may now not be implemented on the node indicated. The error string will give more detail on the type of error that has occurred.

Recommended Action For non-resource errors, removing and adding back the configuration that prompted the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-4-RCFG_BATCH

Failed to signal [chars] of batch of remote config publications. Error: [chars]

Explanation An error has occurred sending information on service attachments to interfaces local to the node to remote nodes.

Recommended Action For non-resource errors, removing and adding back the configuration that prompted the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-4-RED_STATE_ERR

Error handling change in redundancy state. Error [chars]

Explanation An error has occurred during the handling of a notification from Sysmgr indicating a change in the redundancy state of the card indicated (e.g. from standby to online).

Recommended Action Restarting RSPP MA may solve the problem. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-4-RED_STATE_UNK

Unable to handle redundancy state notification. New redundancy state [unsigned int], previous state [unsigned int]

Explanation A notification has been received from Sysmgr indicating that the redundancy state (e.g. active, standby, etc) of the card has changed to a state unknown to RSPP MA. RSPP MA will continue to use the old state.

Recommended Action A restart of RSPP MA may solve the problem. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-4-RESYNC_FAILED

Failed to resync diversions correctly. Error: [chars]

Explanation An error has occurred following a restart of RSPP MA in the reconciliation of persistent data structures with the current configuration. Packet diversion may now be inconsistent.

Recommended Action Restarting RSPP MA may clear the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-4-SD_BATCH_ERR

Errors occurred processing batch of Service Director notifications. Total Errors: [unsigned int], First Error [chars]

Explanation One or more errors occurred in RSPP MA, the service diversion management agent, during the processing of a set of notifications from Service Director, containing service locations and diversion information. Diversions for service attachments may now be inconsistent on the given node. The error string will give more detail on the type of error that has occurred.

Recommended Action If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem. If the error string given does not indicate that this is a resource error, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_MA-4-SD_ERR

Error requesting service information from the Service Director on services referenced by the last batch of attachment or failure action configuration. Error [chars]

Explanation When a service attachment (e.g. a firewall attachment) is configured on an interface, the local RSPP MA process (the service diversion management agent) must request information on the attached service from Service Director to be able to implement the required diversion. This error indicates that a problem has arisen in this request. The error string given should give more details on the error that has occurred.

Recommended Action For non-resource errors, removing and adding back the configuration that prompted the message may remove the error. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information. If the error is a resource error this will be indicated in the error description given. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. If any inconsistency in packet forwarding to the indicated interfaces is seen, a restart of RSPP MA may solve the problem.

Error Message %SERVICES-RSPP_MA-6-IMP_ERROR_CLEARED

All pre-existing persistent errors have been cleared. All diversion should now be operating correctly.

Explanation This message should only be seen after a corresponding IMP_ERROR message has been seen. It indicates that any problems with diversions should now have been resolved.

Recommended Action No further action should be necessary.

Error Message %SERVICES-RSPP_MA-6-PROBLEM_EXITING

Problem ensuring an orderly exit: [chars]

Explanation The process implementing service diversions (eg for virtual firewalls) has just exited, since the last service attachments have just been deconfigured. As part of this orderly shutdown, the process tried to inform System Manager that this was happening, but hit a problem in signalling this fact. The system should have recovered from this problem fully; however, very rarely it is possible that some other service attachment configuration in the same commit could be rejected.

Recommended Action If any service attachments in the same configuration commit were rejected, simply re-commit them.

RSPP_REPO Messages

Error Message %SERVICES-RSPP_REPO-3-DUAL_ERR

Error encountered by REPO whilst processing a dual adjacency update request for the adjacency for interface handle [hex]: [chars]

Explanation An error has occurred in the FIB library responsible for implementing diversions (e.g. for virtual firewall attachments) on a service card, following a call by FIB to retrieve the post-egress diversion forwarding information. If the interface given has a service attached then forwarding following egress diversion to this service may now be incorrect as a result of this error.

Recommended Action Restarting the fib_mgr process on the node which produced the error may solve the issue. If not, contact support.

Error Message %SERVICES-RSPP_REPO-3-INIT

Error initializing REPO: [chars]

Explanation An error has occurred during the initialization of the FIB library responsible for implementing diversions (e.g. for virtual firewall attachments). Service attachments may now fail to be implemented properly as a result of this error.

Recommended Action Restarting the fib_mgr process on the node which produced the error may solve the issue. If not, contact support.

Error Message %SERVICES-RSPP_REPO-3-INIT_MSG

Error encountered by REPO whilst processing the initialization message from RSPP MA: [chars]

Explanation An error has occurred in the IPC between the Management Agent for service diversions (e.g. for virtual firewall attachments) and the FIB Library responsible for implementing them, in the initialization stage. The initialization will be aborted, and no changes to service attachment configuration will be made in the forwarding plane

Recommended Action Restarting the fib_mgr process on the node which produced the error may solve the issue. If not, contact support.

Error Message %SERVICES-RSPP_REPO-3-TWEAK_ERR

Error encountered by REPO whilst processing an adjacency update request for the adjacency for interface handle [hex]: [chars]

Explanation An error has occurred in the FIB library responsible for implementing diversions (e.g. for virtual firewall attachments) following a request from FIB to check whether a diversion should be in place for the given adjacency. The adjacency given may now be incorrect as a result of this error.

Recommended Action Restarting the fib_mgr process on the node which produced the error may solve the issue. If not, contact support.

Error Message %SERVICES-RSPP_REPO-3-UPDATE_MSG

Error encountered by REPO whilst processing the diversion update message ([hex]) from RSPP MA: [chars]

Explanation An error has occurred in the IPC between the Management Agent for service diversions (e.g. for virtual firewall attachments) and the FIB Library responsible for implementing them, during a diversion update. The update will not be implemented.

Recommended Action Restarting the fib_mgr process on the node which produced the error may solve the issue. If not, contact support.

RSPP_REX Messages

Error Message %SERVICES-RSPP_REX-3-EDM

Failed to initialize diversion manager external data manager, error: [chars]. Diagnostic show commands may not function correctly, other functionality is unaffected.

Explanation During intialization of the EDM an error occurred. The EDM was not successfully registered, so show commands and other manageability applications may not function correctly. Otherwise the diversion manager will work correctly.

Recommended Action This is not a fatal error. If the show commands are required, restarting the REX process should clear up the problem.

Error Message %SERVICES-RSPP_REX-3-IMP_CONNECT

Failed to connect to IM Proxy. Error: [chars]

Explanation The diversion manager was unable to connect to IM Proxy to register as an interface capsulation. Diversion information may not be correctly applied or inconsistent.

Recommended Action The connection will be retried automatically. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_REX-3-INIT

Failure [chars] during intialization of diversion exectution agent. Error: [chars]

Explanation A failure occurred during the initialization of the RSPP REX library. This is used to divert packets, e.g. to a virtual firewall.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_REX-3-MEM

Diversion manager failed to get memory [chars]. Diversions (e.g to a virtual firewall) may not have been correctly applied.

Explanation During processing of a new or updated diversion, insufficient memory was available. The diversion information was not applied, and future updates may also not be applied correctly.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. Once the memory condition is resolved, execute the command ’proc restart rspp_rex’ for the node where the error message originated to ensure all diversion information is correctly set up.

Error Message %SERVICES-RSPP_REX-3-MSG_REPLY

Unable to send a reply to diversion manager’s client. Error: [chars]

Explanation The diversion manager process was unable to send a reply to a message sent to one of its clients. Diversion information may be inconsistent.

Recommended Action Restarting the rspp_rex and fwc processes should clear the problem. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_REX-3-SYSDB

Diversion manager failed to communicate with SysDB. Error: [chars]

Explanation The diversion manager was unable to communicate with SysDB. Notifications may be missed, and manageability functionality may not be available.

Recommended Action Check the status of SysDB, and restart the SysDB and firewall controller processes.

Error Message %SERVICES-RSPP_REX-6-CORE

The diversion manager has reached an unexpected situation ([chars] dumping core - this is NOT a crash.

Explanation An unexpected situation was reached; the diversion manager has voluntarily produced a core dump for debugging purposes. This does not affect the operation of the diversion manager.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

RSPP_RIO_EA Messages

Error Message %SERVICES-RSPP_RIO_EA-3-DEBUG

Failed to initialize service ingress diversion debug facility: [chars]

Explanation An error occurred during initialization of the service ingress diversion debug facility. The ’debug services diversion rio ea’ command will not function correctly. Otherwise service ingress diversion will work correctly. Executing the command ’proc restart rspp_rio_ea’ for the node where the error message originated might resolve this condition.

Recommended Action This is not a fatal error.

Error Message %SERVICES-RSPP_RIO_EA-3-DM_REMOVE

Failed to remove service ingress diversion (ifh equals [hex]). Could not remove [chars]: [chars]

Explanation An error occurred during service ingress diversion removal from the specified interface.

Recommended Action *SUPPORT*

Error Message %SERVICES-RSPP_RIO_EA-3-EDM

Failed to initialize service ingress diversion External Data Manager: [chars]

Explanation During initialization of the EDM an error occurred. The EDM was not successfully registered, so show commands and other manageability applications may not function correctly. Otherwise service ingress diversion will work correctly. Executing the command ’proc restart rspp_rio_ea’ for the node where the error message originated might resolve this condition.

Recommended Action This is not a fatal error.

Error Message %SERVICES-RSPP_RIO_EA-3-EVENT_BLOCK

An error was received during event_block: [chars]

Explanation The service ingress diversion process received an error while waiting for events from other processes in the system. The process will be restarted.

Recommended Action *RECUR*

Error Message %SERVICES-RSPP_RIO_EA-3-EVM_CREATE_FAILED

RSPP RIO event manager create failed: [chars].

Explanation An error occurred during initialization of service ingress diversion process. The process could not create an event queue used to communicate with other processes in the system. The initialization will be aborted and retried.

Recommended Action This condition might indicate a low memory condition. Reduce other system activity to ease memory demand. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_RIO_EA-3-FM_INIT_REPLAY

Could not re-synchronize with feature manager process: [chars]

Explanation During the initialization of ingress diversion process, feature manager process requested a replay of all current diversions but the replay operation failed.

Recommended Action If this message is reported more than once, execute the command ’proc restart feat_mgr’ for the node where the error message originated.

Error Message %SERVICES-RSPP_RIO_EA-3-IMP_INIT_ERR

IMP initialization failed during [chars]: [chars]

Explanation The service ingress diversion process failed while trying to connect to Interface Manager Proxy process. The process will be restarted. If error still exists, execute the command ’proc restart imp’ for the node where the error message originated.

Recommended Action *RECUR*

Error Message %SERVICES-RSPP_RIO_EA-3-INIT_FAILED

Ingress Diversion process initialization failed following [unsigned int] function call(s): [chars].

Explanation An error occurred during the initialization of service ingress diversion process. The initialization will be aborted and retried. Current and future service to an interface will fail until successful process initialization.

Recommended Action *RECUR*

Error Message %SERVICES-RSPP_RIO_EA-3-MEM

During ingress diversion installation or update, failed to get memory for [chars]

Explanation During processing of a new or existing service ingress diversion, insufficient memory was available. The diversion information was not applied, and future updates may also not be applied correctly.

Recommended Action This indicates a low memory condition. *REDUCE* Once the memory condition is resolved, execute the command ’proc restart rspp_rio_ea’ for the node where the error message originated to ensure all diversion information is correctly set up. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_RIO_EA-3-TRACE

Failed to initialize service ingress diversion trace facility: [chars]

Explanation An error occurred during initialization of the trace facility. There will be no trace messages for service ingress diversion. The ’show services diversion rio ea trace’ command on this node will not function correctly. Otherwise service ingress diversion will work correctly. Executing the command ’proc restart rspp_rio_ea’ for the node where the error message originated might resolve this condition.

Recommended Action This is not a fatal error.

Error Message %SERVICES-RSPP_RIO_EA-6-CORE

The service ingress diversion process has reached an unexpected situation ([chars] dumping core - this is NOT a crash.

Explanation An unexpected situation was reached; the service ingress diversion process has voluntarily produced a core dump for debugging purposes. Unless other symptoms are seen than it can be assumed that the system has recovered.

Recommended Action *SUPPORT*

rspp_rio_netio Messages

Error Message %SERVICES-rspp_rio_netio-3-CAPS_BUILDER_FAILED

The capsulation build function failed because ’[chars]’ (ifh equals [hex]). Error: [chars]

Explanation The service ingress diversion NetIO DLL capsulation builder function failed. Service ingress diversion in NetIO for the specified interface will not function properly.

Recommended Action *SUPPORT*

Error Message %SERVICES-rspp_rio_netio-3-CAPS_CONTROL_FAILED

The capsulation control function failed because ’[chars]’ (ifh equals [hex]). Error: [chars]

Explanation The service ingress diversion NetIO DLL capsulation function failed. Service ingress diversion in NetIO for the specified interface will not function properly.

Recommended Action *SUPPORT*

Error Message %SERVICES-rspp_rio_netio-3-CAPS_UNBUILDER_FAILED

The capsulation unbuild function failed because ’[chars]’ (ifh equals [hex]). Error: [chars]

Explanation The service ingress diversion NetIO DLL capsulation unbuilder function failed. Service ingress diversion in NetIO for the specified interface will not be removed from NetIO process.

Recommended Action *SUPPORT*

Error Message %SERVICES-rspp_rio_netio-3-INIT_DEBUG

Service ingress diversion NetIO DLL failed to initialize the debug facility during [chars]: [chars]

Explanation A failure occurred during the initialization of debug for the service ingress diversion NetIO DLL. If this occurred during an upgrade operation then it will cause the NetIO process to reload. Otherwise this will cause the capsulation to be unloaded,and an error will be returned to the user.

Recommended Action *RECUR*

Error Message %SERVICES-rspp_rio_netio-3-INIT_TRACE

Failed to initialize service ingress diversion [chars] trace facility within NetIO process: [chars]

Explanation An error occurred during initialization of the trace facility. There will be no NetIO trace messages for service ingress diversion. The ’show services diversion rio netio trace’ command on this node will not function correctly. Otherwise service ingress diversion will work correctly.

Recommended Action This is not a fatal error.

Error Message %SERVICES-rspp_rio_netio-3-SUBBLOCK_REG_FAILED

Service ingress diversion NetIO DLL failed to register the RIO subblock: [chars]

Explanation The service ingress diversion NetIO DLL initialization function failed to register the RIO subblock type.

Recommended Action *SUPPORT*

Error Message %SERVICES-rspp_rio_netio-3-TERM_FAILED

Service ingress diversion NetIO DLL termination failed because ’[chars]’. Error: [chars]

Explanation The service ingress diversion NetIO DLL termination function failed.

Recommended Action *SUPPORT*

RSPP_ROXI Messages

Error Message %SERVICES-RSPP_ROXI-3-IMP_CONNECT

Failed to connect to IM Proxy. Error: [chars]

Explanation The replicated interface owner was unable to connect to IM Proxy to register as an interface owner. Diversion information may not be correctly applied or inconsistent.

Recommended Action The connection will be retried automatically. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_ROXI-3-INIT

Failure [chars] during intialization of replicated interface owner. Error: [chars]

Explanation A failure occurred during the initialization of the replicated interface owner process. This means that attaching services (e.g a firewall) on the card producing this error to interfaces may not work.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-RSPP_ROXI-3-MEM

Replicated interface owner failed to get memory [chars] during diversion update processing. Diversions (e.g to a virtual firewall) may not have been correctly applied, and future diversion may also not be correctly applied.

Explanation During processing of a new or updated diversion, insufficient memory was available. The diversion information was not applied, and future updates may also not be applied correctly.

Recommended Action This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. Once the memory condition is resolved, execute the command ’proc restart rspp_roxi’ for the node where the error message originated to ensure all diversion information is correctly set up.

Error Message %SERVICES-RSPP_ROXI-3-REPLICATE

Bulked operation to [chars] [unsigned int] replicated interface(s) (including [hex]) failed with error: [chars]. Packet diversion may now be incorrectly set up.

Explanation During the processing of interface create or delete notifications an error occurred that means the interfaces may not have been replicated or unreplicated correctly. This might result in the packets that are diverted to the node being dropped. A user with cisco-support privileges may find the interface name corresponding to the given interface handle using ’show im chains ifhandle ifhandle’

Recommended Action Restart the rspp_roxi process on the affected node; If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SBC_MPF Messages

Error Message %SERVICES-SBC_MPF-6-INFO

MPF_INFO: [chars]

Explanation The system is in normal state. This is info log.

Recommended Action none

SBC_PROC Messages

Error Message %SERVICES-SBC_PROC-6-INFO

SBC_INFO: [chars]

Explanation The system is in normal state. This is info log.

Recommended Action none

SBC_RSRCMON Messages

Error Message %SERVICES-SBC_RSRCMON-1-ALERT

SBC resource monitor: [chars] alarm raised. System is now congested. All new calls will be rejected. cpu usage equals [dec], mem state equals [dec]

Explanation The system is in congested state. Red alarm has been raised. No new calls will be accepted

Recommended Action reduce the call rate

Error Message %SERVICES-SBC_RSRCMON-4-WARNING

SBC resource monitor: [chars]

Explanation The system is not able to carry on congestion handling.

Recommended Action Restart the sbc proces

Error Message %SERVICES-SBC_RSRCMON-6-INFO

SBC resource monitor: Alarm cleared. System is now in normal state. cpu usage equals [dec], mem state equals [dec]

Explanation The system is in normal state. Alarms have been cleared.

Recommended Action none

Error Message %SERVICES-SBC_RSRCMON-7-DEBUG

SBC resource monitor: [chars] [dec]

Explanation Debug messages

Recommended Action none

SBC Messages

Error Message %SERVICES-SBC-1-L1

[chars]: [chars]

Explanation Log level in sbc app is set to higher than nbb_console_unconditional_log_level. Use errmsg facilty to print error message

Recommended Action collect ips and pd trace

Error Message %SERVICES-SBC-2-L2

[chars]: [chars]

Explanation Log level in sbc app is set to higher than nbb_console_unconditional_log_level. Use errmsg facilty to print error message

Recommended Action collect ips and pd trace

Error Message %SERVICES-SBC-3-L3

[chars]: [chars]

Explanation Log level in sbc app is set to higher than nbb_console_unconditional_log_level. Use errmsg facilty to print error message

Recommended Action collect ips and pd trace

Error Message %SERVICES-SBC-6-L6

[chars]: [chars]

Explanation Log level in sbc app is set to higher than 40 and less than 50. This is an info message.

Recommended Action None.

SBCSVI_BILLING Messages

Error Message %SERVICES-SBCSVI_BILLING-3-CONFERR

[chars]
SBC billing paths will not be available

Explanation Couldn’t not establish the SBC instance name from SysDB. SBC instance name is required for the billing cach paths SBC billing application will not be able to save billing records.

Recommended Action Delete the SBC instance and create it again to mount the SBC billing drives.

Error Message %SERVICES-SBCSVI_BILLING-3-PATHERR

Error: SBC billing cache location [chars] [chars]: [chars]. Make sure that SBC billing drive is installed and formatted.
SBC billing paths will not be available

Explanation A failure occurred during the creation of an sbc billing cache path. SBC billing application will not be able to save billing records

Recommended Action Make sure that the the drive needed for the type of SBC billing you need (local or remote) is mounted and formatted. Delete the SBC instance and create again to mount the SBC billing drives.

Error Message %SERVICES-SBCSVI_BILLING-4-PATHWARN

SBC billing path [chars] [chars] [chars]

Explanation The SBC billing cache path might require some user action to save the billing records in an SBC-instance-specific directory. SBC billing will still work properly but the billing records could either be saved in an SBC-shared directory if the SBC instance name is too long or not saved at all if there is no space left in the drive.

Recommended Action Make sure that the condition reported doesn’t affect the billing records otherwise, correct the condition by changing the SBC instance name or by manually removing the billing files depending on the condition reported.

Error Message %SERVICES-SBCSVI_BILLING-5-PATHSTATUS

SBC billing path [chars] [chars] [chars]

Explanation The SBC billing cache path mount point status has changed and is being reported to the user for an easier access to the SBC billing records.

Recommended Action Take note of the paths used by SBC billing to access the SBC billing records

SBCSVI_EA Messages

Error Message %SERVICES-SBCSVI_EA-3-INITFAIL

Failure during initialization. Error: [chars]

Explanation A failure occurred during the initialization of the SBCSVI EA process on a particular node. The process will be restarted. Until the process starts successfully, any SBCSVI interface located on that node will not come up. (If there is a standby node the interfaces should come up on the standby).

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SBCSVI_EA-3-INTERNAL

[chars]

Explanation An unexpected internal error has occurred in the SBCSVI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SBCSVI_EA-3-INTERNAL_ERR

[chars] : [chars]

Explanation An unexpected internal error has occurred in the SBCSVI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SBCSVI_EA-3-LINK_FAIL

Error while [chars]ing [unsigned int] interfaces: [chars]

Explanation An error occurred while attempting to join together the two halves of some SBCSVI pairs on the specified node. The pairs will not come up. If there is a standby node configured for the pairs, they may come up on the standby.

Recommended Action It may help to shut down, then bring up, the SBCSVI interface pairs in question.

Error Message %SERVICES-SBCSVI_EA-3-NOT_FOUND

Received request for an interface (0x[pointer]) that is not in our database

Explanation The SBCSVI EA process received a request to process an interface that does not exist in its database. This indicates some sort of internal inconsistency.

Recommended Action It may help to restart the SBCSVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SBCSVI_EA-3-SSC_SEND

Error while sending messages to Service Director: [chars]

Explanation A problem was encountered while trying to send a batch of messages to the Service Director. The Service Director may not be up to date with the state of services on this node, so SBCSVI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the SBCSVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SBCSVI_EA-3-SSC_SEND_SRV

Error while sending message about [chars] to Service Director: [chars]

Explanation A problem was encountered while trying to send a single message to the Service Director. The Service Director may not be up to date with the state of this services on this node, so the associated SBCSVI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the SBCSVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SBCSVI_EA-3-STATE_CHANGE

An error occurred while checking the state for ’[chars]’: [chars]

Explanation While the SBCSVI EA process was checking the state for the specified interface pair, an error was encountered. The interface pair in question may be left in an inconsistent state.

Recommended Action It may help to restart the SBCSVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SBCSVI_NETIO Messages

Error Message %SERVICES-SBCSVI_NETIO-3-INIT_DEBUG

Failure of debug intialization during [chars]. Error: [chars]

Explanation A failure occurred during the initialization of debug for the NetIO caps. If this occured during an upgrade operation then it will cause the NetIO process to reload. Otherwise this will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SBCSVI_NETIO-3-INIT_TRACE

Failure initializing tracing ([chars] buffer). Error: [chars]

Explanation A failure occurred during the initialization of tracing for the NetIO caps. This will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SD_COMMON Messages

Error Message %SERVICES-SD_COMMON-3-SEND_FAILED

Failed to send a ’[chars]’ message: ’[chars]’

Explanation A required control message could not be sent. The reason for the failure is detailed in the message. The failure is unexpected, and likely caused by a failure in the underlying transport. Services controlled by this process are likely to be out of sync as a result.

Recommended Action Restart the ’service_director’ process to force a resync of all data, which will recover the lost message. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SD Messages

Error Message %SERVICES-SD-3-ASSERT

ASSERT failure: [chars]

Explanation The process is in an inconsistent state. The process will exit and restart. All data will be resynchronised after the restart.

Recommended Action No action is required to recover the system, this will happen automatically. Report this issue to your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SD-3-INIT_FAILED

Initialisation failed, module: [chars], operation: [chars], error: [chars]

Explanation The Service Director has failed to start up. The operation being attempted is detailed in the error message. The Service Director will be restarted automatically.

Recommended Action If the error indicates an Out Of Memory error, then attempt to increase the available resources. Otherwise, if the error persists, contact your technical support representative copying the error message exactly as it appears.

Error Message %SERVICES-SD-3-LOOP_FAILED

Unexpected error in event loop: [chars]

Explanation An unexpected error has been encountered in the main Service Director event loop. The Service Director will be automatically restarted, and should recover by itself.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SD-3-NOMEM

Insufficient resources: [chars]

Explanation There are insufficient resources to perform some action. The error message contains more details about what action failed. In any case, services may not be operating correctly, and states may be out of sync.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. Once the memory conditions have been improved, restart the Service Director process to allow it to resynchronise with its clients.

Error Message %SERVICES-SD-3-SYSMGR_FAIL

SysMgr didn’t respond when told we’re exiting: [chars]

Explanation The Service Director attempted to notify SysMgr that it was exiting and SysMgr returned an error. If this coincides with an attempt to configure the locations of a service, then further error may be observed from SysDB.

Recommended Action Restart the Service Director process. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SD-4-INVALID_FIND_SERVICE

An invalid Service Find request was received (type [hex])

Explanation The Service Director received a batch with an invalid service type field. This can be due to message corruption, or due to a timing issue but is most likely due to an error in a service process. Except in the latter case (when it will most probably be repeated) this error is not fatal.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SD-4-WRONG_SSC

Invalid SSC is sending updates on node [hex]. Beginning recovery

Explanation A Service Controller process not currently registered is sending updates from a node. The Service Director will now attempt to recover from this by resynchronising with its clients.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SD-6-RESTART_SELF

The Service Director process requires a restart in order to synchronize data. This message is informational and requires no further action. The reason for restart is: [chars]

Explanation The Service Director encountered an error when trying to send a control message, which could leave the system in an inconsistent state. The error results from an unexpected failure in the transport infrastructure. The process is now restarting and will then be able to resynchronize its state, restoring system consitency. This message is for informational purposes only, and no further action is required as a result. On completion of the resyncronization, the system will have self-healed, unless any further errors are encountered.

Recommended Action No action is required unless further errors are observed. If further errors are encountered, wait until possible root problems (such as node reload, or low memory conditions) have been resolved, and restart the Service Director. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SESVI_EA Messages

Error Message %SERVICES-SESVI_EA-3-INITFAIL

Failure during initialization. Error: [chars]

Explanation A failure occurred during the initialization of the SESVI EA process on a particular node. The process will be restarted. Until the process starts successfully, any SESVI interface located on that node will not come up. (If there is a standby node the interfaces should come up on the standby).

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SESVI_EA-3-INTERNAL

[chars]

Explanation An unexpected internal error has occurred in the SESVI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SESVI_EA-3-INTERNAL_ERR

[chars] : [chars]

Explanation An unexpected internal error has occurred in the SESVI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SESVI_EA-3-LINK_FAIL

Error while [chars]ing [unsigned int] interfaces: [chars]

Explanation An error occurred while attempting to join together the two halves of some SESVI pairs on the specified node. The pairs will not come up. If there is a standby node configured for the pairs, they may come up on the standby.

Recommended Action It may help to shut down, then bring up, the SESVI interface pairs in question.

Error Message %SERVICES-SESVI_EA-3-NOT_FOUND

Received request for an interface (0x[pointer]) that is not in our database

Explanation The SESVI EA process received a request to process an interface that does not exist in its database. This indicates some sort of internal inconsistency.

Recommended Action It may help to restart the SESVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SESVI_EA-3-SSC_SEND

Error while sending messages to Service Director: [chars]

Explanation A problem was encountered while trying to send a batch of messages to the Service Director. The Service Director may not be up to date with the state of services on this node, so SESVI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the SESVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SESVI_EA-3-SSC_SEND_SRV

Error while sending message about [chars] to Service Director: [chars]

Explanation A problem was encountered while trying to send a single message to the Service Director. The Service Director may not be up to date with the state of this services on this node, so the associated SESVI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the SESVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SESVI_EA-3-STATE_CHANGE

An error occurred while checking the state for ’[chars]’: [chars]

Explanation While the SESVI EA process was checking the state for the specified interface pair, an error was encountered. The interface pair in question may be left in an inconsistent state.

Recommended Action It may help to restart the SESVI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SESVI_NETIO Messages

Error Message %SERVICES-SESVI_NETIO-3-INIT_DEBUG

Failure of debug intialization during [chars]. Error: [chars]

Explanation A failure occurred during the initialization of debug for the NetIO caps. If this occured during an upgrade operation then it will cause the NetIO process to reload. Otherwise this will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SESVI_NETIO-3-INIT_TRACE

Failure initializing tracing ([chars] buffer). Error: [chars]

Explanation A failure occurred during the initialization of tracing for the NetIO caps. This will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SI Messages

Error Message %SERVICES-SI-3-ERR_MEM

Memory allocation failure during ([chars])

Explanation SI modules are failed to allocate memory due to low memory conditions in the System.

Recommended Action Increase System Memory or stop some applications which are not required.

Error Message %SERVICES-SI-3-ERR_SYSDB

Error happened in sysdb operation ([chars]): Error:[chars]

Explanation A sysdb operation failed. Error message provides the information about this sysdb operation. If this error happens in verify/apply module config operation will not succeed. If this in EDM module then operational show/get may not work.

Recommended Action Try restarting the SI process showing this error.

Error Message %SERVICES-SI-3-INITFAIL

Service initialization error in module[chars]: Error([dec]):[chars]

Explanation A failure occurred during the initialization of the SI process on a particular node. The process will be restarted. Until the process starts successfully, any SI configuration is not accepted.

Recommended Action Retry the config/show operation after SI process restart.

Error Message %SERVICES-SI-3-INTERNAL

And internal API call errored during ([chars]). Error:[chars]

Explanation Invalid argument (mostly NULL) was passed to SI API.

Recommended Action si_ma process may need to be restarted. Please collect the error log, show logging output and show tech-support si.

Error Message %SERVICES-SI-3-SD_FAIL

Failed to perform service director operation([chars]).Error:[chars]

Explanation And API call to service director failed. Details of the operation are part of the error message. This may impact service bringup on the configured location.

Recommended Action This may prevent functioning of SI on the configured location. Try restarting si process emitting this error.

SRD_AGENT Messages

Error Message %SERVICES-SRD_AGENT-6-NODE_REBOOTING

A change in role requires Node [chars] to go down for reboot.

Explanation The Service Role Agent has determined a role change requires a reboot of the specified node. This is not an error.

Recommended Action None. This is expected behaviour when changing the role of a card.

SRD_LIB Messages

Error Message %SERVICES-SRD_LIB-4-NOTIFICATION_FAILED

SRD Library notification failure: [chars]

Explanation The Service Role Daemon client library received a notification, but was unable to perform the necessary operations to execute the client’s callback function. The client process is unaware of a role change event that has occured, and as such services running on the affected node are likely to be out of sync.

Recommended Action In order to force a resync of the current role status, restart the process that emitted this error. If the error string indicates a low resource condition, first free up some resources. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SRD Messages

Error Message %SERVICES-SRD-3-ASSERT

ASSERT failure: [chars]

Explanation The process is in an inconsistent state. The process will exit and restart. All data will be resynchronised after the restart.

Recommended Action No action is required to recover the system, this will happen automatically. Report this issue to your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SRD-3-INIT_FAILED

Initialisation failed, module: [chars], operation: [chars], error: [chars]

Explanation The Service Role Daemon has failed to start up. The operation being attempted is detailed in the error message. The Service Role Daemon will be restarted automatically.

Recommended Action If the error indicates an Out Of Memory error, then attempt to increase the available resources. Otherwise, if the error persists, contact your technical support representative copying the error message exactly as it appears.

Error Message %SERVICES-SRD-3-LOOP_FAILED

Unexpected error in event loop: [chars]

Explanation An unexpected error has been encountered in the main Service Role Daemon event loop. The Service Role Daemon will be automatically restarted, and should recover by itself.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SRD-3-NOMEM

Insufficient resources: [chars]

Explanation There are insufficient resources to perform some action. The error message contains more details about what action failed.

Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. Once the memory conditions have been improved, restart the Service Role Daemon process to allow it to resynchronise with its clients.

Error Message %SERVICES-SRD-4-CARD_NOT_PRESENT

The role you are attempting to assign is not supported by the node you have selected.

Explanation A node has been set to a role which is not supported. This could be because the wrong card is at this location, or no card is there.

Recommended Action Insert a card of an appropriate type into the specified location. If you believe that the card in the slot is of an appropriate type, ensure it is correctly booted (in IOX-RUN state according to ’show platform’). If everything looks right, and the role is still not enacted, then contact your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SRD-4-ERROR_PROCESSING_LRD_EVENT

SRD Unable to process OIR notification: [chars]

Explanation The Service Role Daemon received an LRd event which it was unable to process. This could potentially mean that a card does not have it’s specified role enacted, or removed if it was taken down.

Recommended Action Restart the service_role_daemon process to resync all roles and replay the lost notification. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SRD-4-ERROR_STARTING_AGENT

Unable to update role on card with Node ID [chars]: [chars]

Explanation The Service Role Change Agent returned an error while running on this node. The role has not been correctly applied on the specified card.

Recommended Action Restart the service_role_agent process on the given card manually to enact the role. Assuming no error is returned, restart the service_role_daemon process as well to resync the state and notify all interested clients. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SRD-4-MISSING_TIMER_CONTEXT

An error occured while setting role. Role not applied.

Explanation Required data was not available when a timer expired. A role that should be applied now is unable to be applied.

Recommended Action Restart the service_role_daemon process to attempt to re-enable the role. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SVII_EA_GSR Messages

Error Message %SERVICES-SVII_EA_GSR-3-INTF_EXIST

Interface ’[chars]’ of type [unsigned int] already exists as type [unsigned int]

Explanation An attempt was made to create an interface that already existed, but with a different type. It is likely that the given interface will no longer be operating as expected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_EA_GSR-3-INTF_EXIST

Interface ’[chars]’ of type [unsigned int] already exists as type [unsigned int]

Explanation An attempt was made to create an interface that already existed, but with a different type. It is likely that the given interface will no longer be operating as expected.

Recommended Action Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_EA_GSR-3-NOMEM

Insufficient memory: [chars]

Explanation SVII EA ran out of memory. The exact operation being attempted is detailed in the error message.

Recommended Action This indicates a low-memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message %SERVICES-SVII_EA_GSR-3-NOMEM

Insufficient memory: [chars]

Explanation SVII EA ran out of memory. The exact operation being attempted is detailed in the error message.

Recommended Action This indicates a low-memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

SVII_EA_STATS Messages

Error Message %SERVICES-SVII_EA_STATS-3-CHKPT_GET_FAILURE

Failed in checkpoint interaction, resulting in zero stats returned for [chars] (expected length [unsigned int], found [unsigned int]): [chars]

Explanation An error occured during periodic statistics collection for the interface specified. This means that the statistics (as reported by eg. ’show interface’) will be inaccurate for as long as this error is seen.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SVII_EA Messages

Error Message %SERVICES-SVII_EA-3-EVENT

Unrecoverable error in event loop. Error: [chars]

Explanation An error (other than EINTR) occured in the event loop. The process must exit.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_EA-3-FORWARDER_CONNECTION

Failed to handle forwarder connection being lost - error: [chars]

Explanation The forwarder driver has restarted, but this process was unable to handle this as the error was unexpected. It is possible, though not necessarily true, that slow path packet processing for some interfaces owned by this process may be broken.

Recommended Action Restarting the relevant SVI Manager process will prompt a resync, which should get the SVI Manager process and forwarder driver back into step. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_EA-3-INIT

Failure during intialization of [chars]. Error: [chars]

Explanation A failure occurred during the initialization of the Service Virtual Interface infrastructure. This resulted in the restart of the process.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_EA-3-SEND_FAILED

Failed during [chars] stage of sending a ’[chars]’ message - Error: [chars]

Explanation A control message could not be sent from the EA to the MA. See error message for a possible reason. An interface may now be in the wrong up/down state.

Recommended Action Restarting the relevant SVI Manager process will prompt a resync, which should re-send the lost message. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_EA-3-SYSMGR

Failure communicating readiness to System Manager. Error: [chars]

Explanation The process was initialized successfully but was unable to inform System Manager of the success.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_EA-3-UNABLE_TO_RECONNECT

The Service Infrastructure was unable to syncronize interfaces: [chars]

Explanation If the Service Infrastructure becomes out of sync with IM, then it reconnects in order to prompt a resync. If this message is displayed then it has been able to reconnect. This may cause configured interfaces to no longer forward traffic, or interfaces which have been shut down or deleted to continue to do so.

Recommended Action Restarting the process that displayed the message may solve the issue, or restarting ifmgr. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SVII_LRD_SPA Messages

Error Message %SERVICES-SVII_LRD_SPA-3-STATE_UPDATE

Failed to report SPA [chars] change to SVIA; reason: [chars]; error [chars]

Explanation A failure occured while processing a SPA state or type change notification. Service interfaces configured on the given SPA may not be appropriately (un)replicated.

Recommended Action Restarting the process in question should rectify the situation. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

SVII_MGR Messages

Error Message %SERVICES-SVII_MGR-3-ACTIVATE

Failure during activation of [chars]. Error: [chars]

Explanation A failure occurred during the activation of the Service Virtual Interface infrastructure. Activation occurs when the card transitions to ACTIVE state. This error resulted in the restart of the process.

Recommended Action *RECUR*

Error Message %SERVICES-SVII_MGR-3-EVENT

Unrecoverable error in event loop. Error: [chars]

Explanation An error (other than EINTR) occured in the event loop. The process must exit.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-EXITING

Failure communicating exit to System Manager. Error: [chars]

Explanation The process was unable to inform System Manager of its graceful shutdown.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-IM_STATE_SYNC_ERROR

The Service Infrastructure encountered an error when trying to synchronize interface states with the Interface Manager process, while [chars]. Error [chars]

Explanation The Service Application was unable to report the state of an interface that it owns to the Interface Manager process. The interface state may be inconsistent, and may stop forwarding traffic, or forward traffic when it appears shut down.

Recommended Action Restarting the process that displayed the message may help, & If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-INIT

Failure during intialization of [chars]. Error: [chars]

Explanation A failure occurred during the initialization of the Service Virtual Interface infrastructure. This resulted in the restart of the process.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-SEND_FAILED

Failed to send a ’[chars]’ message - Error: [chars]

Explanation A control message could not be sent from the MA to the EA. See error message for a possible reason. An interface may now be in the wrong up/down state.

Recommended Action Restarting the relevant SVI Manager process will prompt a resync, which should re-send the lost message. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-SVIA_INTF_STATE_ERROR

The Service Application for [chars] attempted to set an invalid interface state. The interface will be taken down. Invalid state: [chars].

Explanation The Service Application that manages the interface attempted to put the interface in a state that is not valid. This indicates an internal error in the application. The interface will be put in DOWN state and will cease to forward traffic.

Recommended Action recommend that restarting the process that displayed the message may help, & If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-SYSMGR

Failure communicating readiness to System Manager. Error: [chars]

Explanation The process was initialized successfully but was unable to inform System Manager of the success.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-UNABLE_TO_RECONNECT

The Service Infrastructure was unable to syncronize interfaces: [chars]

Explanation If the Service Infrastructure becomes out of sync with IM, then it reconnects in order to prompt a resync. If this message is displayed then it has been able to reconnect. This may cause configured interfaces to no longer forward traffic, or interfaces which have been shut down or deleted to continue to do so.

Recommended Action Restarting the process that displayed the message may solve the issue, or restarting ifmgr. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-SVII_MGR-3-UNABLE_TO_RESYNC

The Service Infrastructure was unable to syncronize interfaces

Explanation In order to correct any problems, the Service Infrastructure will reconnect to IM to prompt a resync. If this message is displayed then this resync is failing. This may cause configured interfaces to no longer forward traffic, or interfaces which have been shut down or deleted to continue to do so.

Recommended Action Firstly the processing displaying this message should be restarted. If this fails to solve the issue, then the configuration should be removed and readded. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

VASI_EA Messages

Error Message %SERVICES-VASI_EA-3-ADJACENCY

Error setting up adjacencies for an interface: [chars]

Explanation An error was encoutered while trying to set up adjacencny information for a VASI interface. The exact error is detailed in the error message. Packets will not be forwarded to the affected interface.

Recommended Action It may help to restart the affected VASI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be addressed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-INITFAIL

Failure during initialization. Error: [chars]

Explanation A failure occurred during the initialization of the VASI EA process on a particular node. The process will be restarted. Until the process starts successfully, any VASI interface pairs located on that node will not come up. (If there is a standby node the interfaces should come up on the standby).

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-INTERNAL

[chars]

Explanation An unexpected internal error has occurred in the VASI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-INTERNAL_ERR

[chars] : [chars]

Explanation An unexpected internal error has occurred in the VASI EA process. The process will restart.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-LINK_FAIL

Error while [chars]ing [unsigned int] interfaces: [chars]

Explanation An error occurred while attempting to join together the two halves of some VASI pairs on the specified node. The pairs will not come up. If there is a standby node configured for the pairs, they may come up on the standby.

Recommended Action It may help to shut down, then bring up, the VASI interface pairs in question.

Error Message %SERVICES-VASI_EA-3-NOMEM

Insufficient memory: [chars]

Explanation Insufficient memory was available to perform an operation. The exact operation is detailed in the error message.

Recommended Action A low memory condition has occured: Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration. You will also have to restart the affected VASI EA process once that is done.

Error Message %SERVICES-VASI_EA-3-NOT_FOUND

Received request for an interface (0x[pointer]) that is not in our database

Explanation The VASI EA process received a request to process an interface that does not exist in its database. This indicates some sort of internal inconsistency.

Recommended Action It may help to restart the VASI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-SSC_SEND

Error while sending messages to Service Director: [chars]

Explanation A problem was encountered while trying to send a batch of messages to the Service Director. The Service Director may not be up to date with the state of services on this node, so VASI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the VASI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-SSC_SEND_SRV

Error while sending message about [chars] to Service Director: [chars]

Explanation A problem was encountered while trying to send a single message to the Service Director. The Service Director may not be up to date with the state of this services on this node, so the associated VASI interfaces located on this node may fail to forward packets.

Recommended Action It may help to restart the VASI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-STATE_CHANGE

An error occurred while checking the state for ’[chars]’: [chars]

Explanation While the VASI EA process was checking the state for the specified interface pair, an error was encountered. The interface pair in question may be left in an inconsistent state.

Recommended Action It may help to restart the VASI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be fixed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_EA-3-SVI_HW_UPD_FAIL

Error updating service infrastructure with new hardware state: [chars]

Explanation An error was encountered whilst updating the hardware state of one or more VASI interfaces. The exact error is detailed in the error message. The interfaces affected may no longer be able to forward traffic.

Recommended Action It may help to restart the affected VASI EA process. If there are any obvious resource problems (e.g. memory exhaustion), these must be addressed first. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

VASI_MA Messages

Error Message %SERVICES-VASI_MA-3-INIT

Failed to initialise VASI interface owner process. Stage: [chars], error: [chars]

Explanation The VASI Manager failed to startup correctly. Though it will get automatically restarted, the error is unlikely to be recoverable.

Recommended Action *RECUR*

Error Message %SERVICES-VASI_MA-3-INTF_CREATE_FAIL

Failed to cleanup after interface creation failed. Error: [chars]

Explanation The VASI Manager failed to completely clean up interface state after an interface creation failed. This will have left the system in an inconsistent state. The most likely reason for this error is memory exhaustion.

Recommended Action Look for ways to free up memory and restart the vasimgr process.

VASI_NETIO Messages

Error Message %SERVICES-VASI_NETIO-3-DROPPED_PACKETS

Packets have been dropped in the VASI base capsulation, but no error counts could be updated ([chars]).

Explanation An error has occured during packet handling in the VASI base capsulation, and no error counters can be updated. If errors are seen for an extended period then it can be assumed that no packets can be forwarded through VASI interfaces. This is likely to be a symptom of a problem in the Packet Forwarding Infrastructure - earlier error messages might indicate the root cause of the problem.

Recommended Action If the errors stop after a couple of minutes while traffic is still flowing through the VASI interfaces then it can be assumed that the problem has resolved itself. If the problem continues, then unconfiguring and reconfiguring the VASI interfaces could fix the issue.

Error Message %SERVICES-VASI_NETIO-3-INIT_DEBUG

Failure of debug intialization during [chars]. Error: [chars]

Explanation A failure occurred during the initialization of debug for the NetIO caps. If this occured during an upgrade operation then it will cause the NetIO process to reload. Otherwise this will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message %SERVICES-VASI_NETIO-3-INIT_TRACE

Failure initializing tracing ([chars] buffer). Error: [chars]

Explanation A failure occurred during the initialization of tracing for the NetIO caps. This will cause the capsulation to be unloaded, and an error returned to the user.

Recommended Action If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.