Cisco IOS XR System Error Reference Guide for XR12000 Series Platform Specific Messages, Release 3.4
Installation Messages
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Installation Messages

Table Of Contents

Installation Messages

PKG_PLAT_MEM_CACHE_OWNER Messages

PKG_PLAT_MEM_CACHE Messages

PKG_PLAT Messages

PKG Messages


Installation Messages


This section contains all installation related System Error Messages. The following facility codes are represented in this module:

PKG_PLAT_MEM_CACHE_OWNER Messages

PKG_PLAT_MEM_CACHE Messages

PKG_PLAT Messages

PKG Messages

PKG_PLAT_MEM_CACHE_OWNER Messages

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT_MEM_CACHE_OWNER-3-INTERNALERR Internal error: [chars]

Explanation    An internal software error occurred.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT_MEM_CACHE_OWNER-7-NULL_PTR An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation    An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

PKG_PLAT_MEM_CACHE Messages

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT_MEM_CACHE-7-NULL_PTR An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation    An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT_MEM_CACHE-7-NULL_PTR An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation    An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

PKG_PLAT Messages

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-INVALID_BOOTHELPER_VERSION Unable to find valid GSR boothelper filename. Valid boothelper versions are [chars] and [chars]

Explanation    Operation to locate the official GSR boothelper filename failed. The router may have a wrong version of GSR boothelper. Please note that the check is based on boothelper filename rather than the boothelper version.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-IO_FAIL The packaging infrastructure was unable to carry out an I/O operation to a file ([chars]), error: [chars]

Explanation    Failed to read or write to the specified file, which is required to proceed further. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-MY_NODE_TYPE The packaging infrastructure was unable to determine the type of the current node: [chars]

Explanation    Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action    Upgrade to latest OS release. Check for unsupported hardware.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-NO_MEM Failed to allocate [unsigned int] bytes of memory

Explanation    The requested operation could not be accomplished because of a low memory condition.

Recommended Action    This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-NO_MEM Failed to allocate [unsigned int] bytes of memory

Explanation    The requested operation could not be accomplished because of a low memory condition.

Recommended Action    This indicates a low memory condition. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-NULL_PTR An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation    An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-NULL_PTR An invalid (NULL) parameter was passed to the packaging infrastructure

Explanation    An internal error has occurred in an application causing it to send invalid data to the packaging infrastructure. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-OPEN_FAIL The packaging infrastructure was unable to open a file ([chars]), error: [chars].

Explanation    Failed to open the specified file, which is required to proceed further. The request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-OPEN_FAIL The packaging infrastructure was unable to open a file ([chars]), error: [chars].

Explanation    Failed to open the specified file, which is required to proceed further. The request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-UNKNOWN_NODE_TYPE The packaging infrastructure was unable to determine the type of a card ([hex])

Explanation    Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action    Upgrade to latest OS release. Check for unsupported hardware.

Error Message     
 
    
    
   

%INSTALL-PKG_PLAT-7-UNKNOWN_NODE_TYPE The packaging infrastructure was unable to determine the type of a card ([hex])

Explanation    Either the card type is invalid, or the infrastructure is behaving incorrectly. The current request or operation may not be carried out.

Recommended Action    Upgrade to latest OS release. Check for unsupported hardware.

PKG Messages

Error Message     
 
    
    
   

%INSTALL-PKG-7-BAD_DEVICE_INDEX_ENTRY Package index file for '[chars]' lists non-existent package '[chars]'. Going ahead to clean up package index file.

Explanation    'The package index file was found to be incorrect. Instdir will attempt to' ' repair it.'

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-BAD_DIR_PREFIX Dir prefix '[chars]' contains unknown card type '[chars]'

Explanation    The Package infrastructure could not determine which cards a particular file belongs to. Either the PIE file is corrupt, or the Package infrastructure is behaving incorrectly. The current request or operation will not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-BAD_INSTDB_FORMAT INSTDB file '[chars]' is in unsupported format [dec].[dec].

Explanation    INSTDB file is in an obsolete format or is unknown.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-BAD_PIE_FORMAT PIE file '[chars]' is in unsupported format [dec].[dec].

Explanation    The PIE file is in an obsolete format or is unknown.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-BAD_SORT_TYPE Unsupported sort type ([dec]) encountered

Explanation    An internal datastructure could not be sorted, so the resultant list will be unsorted. This will only have a cosmetic effect.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CANT_CD Can't change cwd to '[chars]', error: [chars]

Explanation    Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not change to a required directory, so processing of the current operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CANT_MKDIR Can't make directory '[chars]', error: [chars]

Explanation    Either the file system is in error, or the infrastructure is behaving incorrectly. The Package infrastructure could not create a required directory, so processing of the current operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CANT_READ Unable to read PIE file '[chars]': [chars]

Explanation    PIE file appears to be damaged. Package read failed due to network connectivity issue.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CANT_UNCOMPRESS Unable to uncompress [chars] from file '[chars]'

Explanation    Either the file system is in error, or the infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be uncompressed, so processing of the operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CERR_REGISTER_DLL Could not register DLL '[chars]' with error services, error: [chars]

Explanation    The call to register the error messages of the Package infrastructure failed. Any errors returned from the Package infrastructure will not be decoded into user-friendly strings.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CLOSE_FILE Can't close file '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be closed. This will not affect the current operation, but subsequent operations may be affected.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-COPY_FILE Cannot copy file '[chars]' to '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be copied. This may impact install infrastructure functioning.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CORRUPT_ARG Corrupt parameter passed to Package infrastructure

Explanation    Value of a parameter passed to function appears to be corrupt. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CORRUPT_INSTDB INSTDB file '[chars]' is corrupt: [chars]

Explanation    INSTDB file appears to be damaged.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-CORRUPT_PIE PIE file '[chars]' is corrupt: [chars]

Explanation    PIE file appears to be damaged.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-DELETE_FILE Can't delete file '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be deleted. This will not affect the current operation, but subsequent operations may be affected.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-FAILED_REPAIR_INDEX_FILE Package index file for '[chars]' lists non-existent package '[chars]'. Instdir failed to repair the package index file. Error - [chars]

Explanation    'An unexpected error occured in cleaning the package index file.'

Recommended Action    Format device and re-install packages.

Error Message     
 
    
    
   

%INSTALL-PKG-7-FILE_NOT_IN_LOADPATH Unable to locate [chars] file in loadpath '[chars]'

Explanation    Either the installation is corrupt, or the Package infrastructure is behaving incorrectly. An expected file was not found in the package directories, so processing of the operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-INSTDB_BUILD_ERROR Creation of INSTDB files for piefile '[chars]' encountered problems

Explanation    INSTDB files may be in an inconsistent state due to error encountered while creating them. This issue may affect sanity of install infrastructure data.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-INTERNALERR Internal error: [chars]

Explanation    An internal software error occurred.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-INVALID_ARG Invalid parameter passed to Package infrastructure. Problem: [chars]

Explanation    An internal error has occurred in an application that has caused it to pass invalid data to the Package infrastructure. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-LTRACE_INIT Could not register tracing, error: [chars]

Explanation    Failed to register ltrace context structure. Tracing will not be functioning properly.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-MBI_CONFIG_INCORRECTLY_CHANGED An MBI config file has been incorrectly changed '[chars]'

Explanation    Configuration definitions have changed for an MBI file and this has only done by changing the MBI config namespace file, not by moving the MBI config namespace file out of the MBI as is required by the system.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-MEMORY_FAILURE_MINOR A memory allocation failed in a non-critical path ([chars]). The operation will continue.

Explanation    'A non-critical memory allocation failed. The operation can and will ' 'proceed. There may be cosmetic errors such as incorrent error messages.'

Recommended Action    No action is required.

Error Message     
 
    
    
   

%INSTALL-PKG-7-MISSING_PIE_ATTRIBUTE PIE file '[chars]' is corrupt: Missing '[chars]' from info section '[chars]'

Explanation    PIE file appears to be damaged.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-NO_CWD Can't get cwd, error: [chars]

Explanation    Either the file system is in error, or the infrastructure is behaving incorrectly. The current working directory could not be determined, so processing of the current operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-NON_RELOAD_PARALLEL_LR PIE file '[chars]' specifies 'parallel-lr' install method but '[chars]' restart type

Explanation    The restart information in the PIE file is invalid. PIEs that use the 'parallel-lr' install method must use a restart type of 'reload'.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-NOT_DIR '[chars]' is not a directory: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A directory was expected, but a non-directory was passed, so processing of the current operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-NOT_INSTDB_FILE File '[chars]' is not in INSTDB format.

Explanation    An INSTDB file is of the correct format, either because the wrong file has been specified, or the file is corrupt. The current request or operation will not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-NOT_PIE_FILE File '[chars]' is not in PIE format.

Explanation    A PIE file is of the correct format, either because the wrong file has been specified, or the file is corrupt. The current request or operation will not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-NOT_SINGLE_PIE_ATTRIBUTE PIE file '[chars]' is corrupt: Attribute '[chars]' from info section '[chars]' is not a singleton value. Count=[unsigned long int]

Explanation    PIE file appears to be damaged.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-NULL_PTR Unexpected null pointer passed to Package infrastructure

Explanation    An internal error has occurred in an application that has caused it to pass invalid data to the Package infrastructure. The current request or operation may not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-OPEN_FILE The Package infrastructure was unable to open file '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be opened, so processing of the operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-PIE_LIST_MISMATCH PIE file '[chars]' is corrupt: Mismatch between sizes of lists for [chars] ([unsigned long int]) and [chars] ([unsigned long int]) in info section '[chars]'.

Explanation    PIE file appears to be damaged.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-PREDICT_AVL_TREE Predict tool failed an AVL tree operation

Explanation    An unexpected error occured in the internal datastructures of the Package infrastructure. The current operation or request cannot be completed.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-READ_FILE The Package infrastructure was unable to read from file '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be read, so processing of the operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-RENAME_FILE Cannot rename file '[chars]' to '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be renamed. This may impact install infrastructure functioning.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-RETIRED_PIE_FORMAT PIE file '[chars]' is in unsupported format [dec].[dec]. This format was retired [chars].

Explanation    PIE file is in an obsolete format.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-UNKNOWN_NODE_TYPE The Package infrastructure is unable to determine the type of a card

Explanation    Either the card type may be invalid or the infrastructure is behaving incorrectly. The current request or operation has not been carried out.

Recommended Action    Upgrade to latest OS release. Check for unsupported hardware.

Error Message     
 
    
    
   

%INSTALL-PKG-7-UNLINK_FILE Cannot remove/unlink file '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file involved in the current request or operation could not be unlinked. This may impact install infrastructure functioning.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-WRITE_FILE The Package infrastructure was unable to write to file '[chars]', error: [chars]

Explanation    Either the file system is in error, or the Package infrastructure is behaving incorrectly. A file required for carrying out the current request or operation could not be read, so processing of the operation will halt.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.

Error Message     
 
    
    
   

%INSTALL-PKG-7-WRONG_PIE_LOADER Only [dec].X PIE files are supported. Attempted to load PIE file '[chars]' in unsupported format [dec].[dec].

Explanation    The PIE file was passed to the wrong loader function. The current request or operation will not be carried out.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative and provide the representative with the gathered information.