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Cisco IOS XR Software (End-of-Sale)

Cisco IOS XR Supported Platforms and Features, Release 3.4

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Cisco IOS XR Supported Platforms and Features

Table Of Contents

Cisco IOS XR Supported Platforms and Features

Changes to This Document

Documentation Objectives

Audience

Introduction

Platforms

Cisco CRS-1 Router

Cisco CRS-1 16-Slot Line Card Chassis (LCC)

Cisco CRS-1 8-Slot Line Card Chassis (LCC)

Cisco CRS-1 4-Slot Line Card Chassis (LCC)

Cisco XR 12000 Series Routers

Cisco XR 12404

Cisco XR 12406

Cisco XR 12410

Cisco XR 12416

Cisco XR 12006

Cisco XR 12010

Cisco XR 12016

Cisco XR 12810

Cisco XR 12816

Supported Features

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco IOS XR Supported Platforms and Features


This document provides an overview of the platforms supported by the Cisco IOS XR Software Releases 2.0, 3.0, 3.2, 3.3.0, and 3.4.0.

You can find the most current Cisco IOS XR software documentation on the World Wide Web at:

http://www.cisco.com/en/US/products/ps5845/tsd_products_support_series_home.html

These electronic documents may contain updates and modifications. See the "Obtaining Documentation" section for more information on obtaining Cisco documentation.

This document contains the following sections:

Changes to This Document

Documentation Objectives

Audience

Introduction

Platforms

Supported Features

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Product Alerts and Field Notices

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Changes to This Document

Table 1 lists the technical changes made to this document since it was first printed.

Table 1 Document Revision History 

Revision
Date
Change Summary

OL-10961-01

October 2006

Initial release of this document.


Documentation Objectives

The Cisco IOS XR Supported Platforms and Features document describes various hardware and software components that compose the Cisco IOS XR system.

Audience

This document is intended for users who design integrated routing systems that use Cisco IOS XR software.

Introduction

The Cisco IOS XR software is a distributed operating system designed for continuous system operation combined with service flexibility and speed.

The following is a high-level overview of Cisco IOS XR software features and benefits:

IP and routing—Supports a wide range of IPv4 and IPv6 services, and routing protocols; including Border Gateway Protocol (BGP), Intermediate System-to-Intermediate System (IS-IS), Open Shortest Path First (OSPF), IP Multicast, and Routing Policy Language (RPL).

Partitioning into Secure Domain Router (SDR)—An SDR is a set of line cards and route processors (RPs) that form a complete router. More specifically, each SDR contains its own instance of dynamic routing, IP stack, SysDB (system database), interface manager, event notification system, and so on.

MPLS—Supports Multiprotocol Label Switching (MPLS) protocols such as Traffic Engineering (TE), Resource Reservation Protocol (RSVP), and Label Distribution Protocol (LDP). Layer 3 Virtual Private Networks (L3VPN) supports multiple simultaneous Layer 3 VPN routing and forwarding (VRF) instances. Layer 2 Virtual Private Networks (L2VPN) support Virtual Private Wire Service (VPWS). MPLS supports Carrier Supporting Carrier (CSC), allowing an MPLS VPN service provider to connect geographically isolated sites using another backbone service provider and still maintain a private address space for its customer VPNs. IP Service Level Agreements (IP SLAs) perform active monitoring by generating and analyzing traffic to measure performance, either between the router or from a router to a remote IP device such as a network application server.

DHCP—Dynamic Host Configuration Protocol (DHCP) is an application layer protocol used to dynamically configure TCP/IP networks.

Multicast—Provides comprehensive IP Multicast software including Source Specific Multicast (SSM) and Bidirectional Protocol Independent Multicast (BIDIR-PIM) support (on the Cisco CRS-1 Series router).

Quality of service (QoS)—Supports rich QoS mechanisms, including classifying, policing, marking, queuing, and shaping. The operating system supports the Modular QoS CLI (MQC), a consistent API that is used to configure QoS features on Cisco routing platforms.

Manageability—Provides industry-standard management interfaces including modular command-line interface (CLI), Simple Network Management Protocol (SNMP), and native Extensible Markup Language (XML) interfaces.

Security—Provides comprehensive network security features including access control lists (ACLs), routing authentications, AAA/TACACS+, Secure Shell (SSH), SNMPv3, and leading Routing Policy Language (RPL) support. Control plane protections integrated into line card ASICs include Generalized TTL Security Mechanism (GTSM), RFC 3682, and dynamic control plane protection.

The Craft Works Interface (CWI)—A client-side application used to configure and manage Cisco routers. The management and configuration features include fault, configuration, security, and inventory, with an emphasis on speed and efficiency. The CWI provides a context-sensitive graphical representation of the objects in a Cisco router, simplifying the process of configuring and managing the router. The CWI allows you to log in to multiple routers and perform management tasks.

Availability—Supports rich availability features such as Hot Standby Router Protocol (HSRP)/Virtual Router Redundancy Protocol (VRRP), fault containment, fault tolerance, fast switchover, link aggregation, and nonstop forwarding (NSF).

In Service Software Upgrade (ISSU)—Supports a modular-packaging-based release model to minimize impact of upgrades, and supports ISSU with NSF where possible.

See Cisco IOS XR Release Notes for Releases 2.0, 3.0, 3.2, 3.3.0, and 3.4.0 for more details. The Release Notes for Cisco IOS XR software are located at the following URL:

http://www.cisco.com/en/US/products/ps5845/prod_release_notes_list.html

Platforms

This section provides an overview of the following platforms supported by Cisco IOS XR software:

Cisco CRS-1 Router

Cisco XR 12000 Series Routers

Table 2 lists the platforms supported by Cisco IOS XR software and the release in which the platform was first supported.

Table 2 Cisco IOS XR Software Supported Platforms

 
Release 2.0
Release 3.0
Release 3.2
Release 3.3.0
Release 3.4.0
Cisco CRS-1 16-Slot Line Card Chassis (LCC)

Yes

Yes

Yes

Yes

Yes

Cisco CRS-1 8-Slot LCC
 

Yes

Yes

Yes

Yes

Cisco CRS-1 4-Slot LCC
       

Yes

Cisco XR 12404
   

Yes

Yes

Yes

Cisco XR 12406
   

Yes

Yes

Yes

Cisco XR 12410
   

Yes

Yes

Yes

Cisco XR 12416
   

Yes

Yes

Yes

Cisco XR 12006
     

Yes

Yes

Cisco XR 12010
     

Yes

Yes

Cisco XR 12016
     

Yes

Yes

Cisco XR 12810
       

Yes

Cisco XR 12816
       

Yes


Cisco CRS-1 Router

The Cisco CRS-1 is a highly scalable routing platform designed for efficient service provider point-of-presence (POP) evolution as the IP network grows into a multiservices network.

The main features of all Cisco CRS-1 routing systems include:

A highly scalable service provider router with a capacity of 640 gigabits per second (Gbps) for a CRS-1 8-Slot Line Card Chassis (LCC) and 1.2 terabits per second (Tbps) for a CRS-1 16-Slot LCC of bandwidth. The Cisco CRS-1 is scalable to 92 Tbps capacity.

Supports expansion from single-chassis to multishelf systems.

A wide range of interface speeds and types (for example, OC-48 Packet-over-SONET/SDH [POS] and OC-192 POS), and a programmable modular services card (MSC) forwarding engine that provides full-featured forwarding at line-rate speeds.

Redundancy and reliability features allow nonstop operation even during service upgrades of equipment, with no single points of failure in hardware or software.

The Cisco CRS-1 8-Slot LCC uses the same line cards, the same software, and the same type of midplane and switch mechanism as the Cisco CRS-1 16-Slot LCC. It provides the higher-speed interfaces found in the Cisco CRS-1 16-Slot LCC, but in a smaller platform, allowing easier deployment in locations where power, cooling, and other facilities might be hard to provision.

The following sections provide an overview of the Cisco CRS-1 routing systems:

Cisco CRS-1 16-Slot Line Card Chassis (LCC)

Cisco CRS-1 8-Slot Line Card Chassis (LCC)

Cisco CRS-1 4-Slot Line Card Chassis (LCC)

Cisco CRS-1 16-Slot Line Card Chassis (LCC)

The Cisco CRS-1 16-Slot LCC has 16 MSC slots, each with a capacity of 40 Gbps, for a total routing capacity per chassis of 1.2 terabits. The routing system is built around a scalable, distributed three-stage Benes switch fabric and a variety of data interfaces. The data interfaces are contained on physical layer interface modules (PLIMs) and Switched Multimegabit Data Service (SMDS) interface protocol that mate with an associated MSC through the chassis midplane. The switch fabric cross-connects MSCs to each other.

Cisco CRS-1 8-Slot Line Card Chassis (LCC)

The Cisco CRS-1 8-Slot LCC has eight MSC slots, each with a capacity of 40 Gbps, for a total routing capacity for each chassis of 640 Gbps. The routing system is built around a scalable, distributed three-stage Benes switch fabric and a variety of data interfaces. The data interfaces are contained on PLIMs and SPA Interface Processors (SIPs) that mate with an associated MSC through the chassis midplane. The switch fabric cross-connects MSCs to each other.

Cisco CRS-1 4-Slot Line Card Chassis (LCC)

The Cisco CRS-1 4-Slot LCC has 4 MSC slots, each with the capacity of 40 Gbps, for a total routing capacity for each chassis of 320 Gbps. The routing system is built around a scalable, distributed three-stage Benes switch fabric and a variety of data interfaces. The data interfaces are contained on PLIMs and SIPs that mate with an associated MSC through the chassis midplane. The switch fabric cross-connects MSCs to each other.

Cisco XR 12000 Series Routers

The Cisco XR 12000 Series Router is powered by Cisco IOS XR Software, which allows you to isolate public and private services through the virtualization of a single router into separate physical and logical partitions. Cisco IOS XR software is a unique self-healing and self-defending operating system designed for always-on operation while scaling capacity and adding new services or features. With distributed processing intelligence and robust quality-of-service and multicast mechanisms, the Cisco XR 12000 Series Router allows you to scale services and customers with performance.

Built upon a foundation of investment protection, the Cisco XR 12000 Series Router provides fully upgradable, single-chassis platforms ranging from 2.5-Gbps to n x 10-Gbps capacity per slot.

The following sections provide an overview of Cisco XR 12000 Series Routers:

Cisco XR 12404

Cisco XR 12406

Cisco XR 12410

Cisco XR 12416

Cisco XR 12010

Cisco XR 12010

Cisco XR 12810

Cisco XR 12810

Cisco XR 12810

Cisco XR 12404

The Cisco XR 12404 Router is a 4-slot, 10-Gbps-per-slot chassis that delivers 80 Gbps of switching capacity in a small 1/8-rack form factor.

Cisco XR 12406

The Cisco XR 12406 Router is a 6-slot, 10-Gbps-per-slot chassis that delivers 120 Gbps of switching capacity in a compact 1/4-rack form factor.

Cisco XR 12410

The Cisco XR 12410 Router is a 10-slot, 10-Gbps-per-slot, 1/2-rack chassis that delivers 200 Gbps of switching capacity.

Cisco XR 12416

The Cisco XR 12416 Router is a 16-slot, 10-Gbps-per-slot, full-rack chassis that delivers 320 Gbps of switching capacity.

Cisco XR 12006

The Cisco XR 12006 Router is a 6-slot, 2.5-Gbps-per-slot chassis that delivers 30 Gbps of switching capacity in a compact 1/4-rack form factor.

Cisco XR 12010

The Cisco XR 12410 Router is a 10-slot, 2.5-Gbps-per-slot, 1/2-rack chassis that delivers 50 Gbps of switching capacity.

Cisco XR 12016

The Cisco XR 12016 Router is a 16-slot, 2.5-Gbps-per-slot, full-rack chassis that delivers 80 Gbps of switching capacity.

Cisco XR 12810

The Cisco XR 12410 Router is a 10-slot, 40-Gbps-per-slot, 1/2-rack chassis that delivers 800 Gbps of switching capacity.

Cisco XR 12816

The Cisco XR 12416 Router is a 16-slot, 40-Gbps-per-slot, full-rack chassis that delivers 1.28 Tbps of switching capacity.

Supported Features

This section provides information on the features supported by the Cisco IOS XR software releases.

For a list of supported software features by platform for your applicable release, see the Release Notes for Cisco IOS XR Software, located at the following URL:

http://www.cisco.com/en/US/products/ps5845/prod_release_notes_list.html 

Table 3 lists the Cisco CRS-1 hardware supported by Cisco IOS XR software, indicating in which release the hardware was first supported.

Table 4 lists the Cisco XR 12000 hardware supported by Cisco IOS XR software, indicating in which release the hardware was first supported.


Note The nodes in the Cisco CRS-1 router must always run the highest installed software version. For example, if you have one node in the system running Cisco IOS XR Software Release 3.4.0, but the remaining nodes in the system are running Cisco IOS XR Software Release 3.3.0, you must upgrade all nodes to Cisco IOS XR Software Release 3.4.0. See the Cisco IOS XR Getting Started Guide for software upgrade procedures.


Table 3 Cisco CRS-1 Supported Hardware 

Component
Cisco CRS-1 16-Slot LCC
Cisco CRS-1 8-Slot LCC
Cisco CRS-1 4-Slot LCC

Distributed Applications

3.3.0

3.3.0

3.4.0

Cisco CRS-1 16-Slot (LCC)

2.0

   

Cisco CRS-1 Fan Tray for 16-Slot LCC

2.0

   

Cisco CRS-1 16-Slot Fabric Card / Single

2.0

   

Cisco CRS-1 Fan Controller for 16-Slot LCC

2.0

   

Cisco CRS-1 16-Slot Route Processor

2.0

   

Cisco CRS-1 Memory Module 2 GB

2.0

   

Cisco CRS-1 PCMCIA Flash Disk 1 GB

2.0

   

Cisco CRS-1 Modular Services Card

2.0

   

Cisco CRS-1 LCC Front AC Power Panel

2.0

   

Cisco CRS-1 LCC Front DC Power Panel

2.0

   

Cisco CRS-1 16-Slot Alarm Board

2.0

   

Cisco CRS-1 AC Delta Power Shelf for 16-Slot LCC

2.0

   

Cisco CRS-1 AC Wye Power Shelf for 16-Slot LCC

2.0

   

Cisco CRS-1 DC Power Shelf for 16-Slot LCC

2.0

   

Cisco CRS-1 4xOC-192/STM64 POS/DPT Interface Module/VS1

2.0

   

Cisco CRS-1 4xOC-192/STM64 POS/DPT Interface Module/SR1

2.0

   

Cisco CRS-1 4xOC-192/STM64 POS/DPT Interface Module/IR1

2.0

   

Cisco CRS-1 4xOC-192/STM64 POS/DPT Interface Module/LR1

2.0

3.0

 

Cisco CRS-1 16xOC-48/STM16 POS/DPT Interface Module1

2.0

3.0

 

Cisco CRS-1 8xOC12/3 POS interface Module

3.3.0

3.3.0

 

Cisco CRS-1 2.5 G SFP LR Optic

2.0

   

Cisco CRS-1 2.5 G SFP SR Optic

2.0

   

Cisco CRS-1 LCC Front Doors

2.0

   

Cisco CRS-1 LCC Front Cable

2.0

   

Cisco CRS-1 LCC Expanded Front Cable Management

2.0

   

Cisco CRS-1 LCC Rear Cable Management

2.0

   

Cisco CRS-1 LCC Rear Doors

2.0

   

Cisco CRS-1 Lift for LCC 16 and FCC

2.0

3.0

 

Cisco CRS-1 8-Slot LCC

 

3.0

 

Cisco CRS-1 Fan Tray for 8-Slot LCC

 

3.0

 

Cisco CRS-1 LCC Filter Pack

 

3.0

 

Cisco CRS-1 AC Pwr Rectifier for 8-Slot LCC

 

3.0

 

Cisco CRS-1 DC Power Entry Module for 8-Slot LCC

 

3.0

 

Cisco CRS-1 AC and DC Power Module Filter for 8-Slot LCC

 

3.0

 

Cisco CRS-1 AC Delta PDU for CRS-8 LCC

 

3.0

 

Cisco CRS-1 AC Wye PDU for CRS-8 LCC

 

3.0

 

Cisco CRS-1 DC PDU for CRS-8 LCC

 

3.0

 

Cisco CRS-1 8-Slot Fabric Card / Single

 

3.0

 

Cisco CRS-1 8-Slot Fabric Card Blank

 

3.0

 

Cisco CRS-1 8-Slot Fabric Handle

 

3.0

 

Cisco CRS-1 8-Slot Route Processor

 

3.0

 

Cisco CRS-1 EOL Route Processor

3.3.0

3.3.0

 

Cisco CRS-1 8-Slot Route Processor Blank

 

3.0

 

Cisco CRS-1 8-Slot Route Processor Handle

 

3.0

 

Cisco CRS-1 8x10 GbE Interface Module/LR

 

3.0

 

CRS-XENPAK10GB-LR

 

3.0

 

Cisco CRS-1 1xOC-768/STM256 POS Interface Module/SR

 

3.0

 

Cisco CRS-1 Series SPA Interface Processor 40G

 

3.2

 

Cisco 1-Port OC-192c/STM-64c POS/RPR Shared Port Adapter with XFP Optics

 

3.2

 

Cisco 8-Port Gigabit Ethernet Shared Port Adapter

 

3.2

 

Cisco 4-Port OC-3 Shared Port Adapter

 

3.2

 

Cisco CRS-1 4x10G PLIM DWDM

3.3.0

3.3.0

 

Cisco CRS-1 4-Slot LCC

   

3.4.0

Cisco CRS-1 5-Port Gigabit Ethernet SPA, Version 2

   

3.4.0

Cisco CRS-1 8-Port Gigabit Ethernet SPA, Version 2

   

3.4.0

Cisco CRS-1 10-Port Gigabit Ethernet SPA, Version 2

   

3.4.0

Cisco CRS-1 1-Port 10 Gigabit Ethernet SPA, Version 2

   

3.4.0

Cisco CRS-1 2-Port OC48c/STM-16c POS/RPR SPA, Version 2

   

3.4.0

Cisco CRS-1 4-Port OC48c/STM-16c POS/RPR SPA, Version 2

   

3.4.0

1 DPT is supported on OC-192 starting in Release 3.2.2.


Table 4 Cisco XR 12000 Supported Hardware 

Component
Cisco XR 12000

Cisco XR 12000 Series 12404/80 Chassis

3.2

Cisco XR 12000 Series 12406/120 Chassis AC Power

3.2

Cisco XR 12000 Series 12406/120 Chassis DC Power

3.2

Cisco XR 12000 Series 12410/200 Chassis

3.2

Cisco XR 12000 Series 12416/320 Chassis

3.2

Cisco XR 12000 Series 12016 Chassis

3.3.0

Cisco XR 12000 Series 12010 Chassis

3.3.0

Cisco XR 12000 Series 12006 Chassis

3.3.0

Cisco XR 12000 Series 12816 Chassis

3.4.0

Cisco XR 12000 Series 12810 Chassis

3.4.0

Cisco XR 12000 Series Performance Route Processor 2

3.2

Cisco 12000 Series 40 GB Hard Drive Option

3.2

Cisco 12000 Series 4xOC12c/STM4c POS Rev B

3.2

Cisco 12000 Series 4xOC12c/STM4c POS Rev B

3.2

Cisco 12000 Series 16xOC3c/STM1c POS Rev B

3.2

Cisco 12000 Series 16xOC3c/STM1c POS

3.2

Cisco 12000 Series 8xOC3c/STM1c POS

3.2

Cisco 12000 Series 8xOC3c/STM1c POS

3.2

Cisco 12000 Series 4xOC3c/STM1c POS

3.2

Cisco 12000 Series 4xOC3c/STM1c POS

3.2

Cisco 12000 Series 4xOC3c/STM1c POS

3.2

Cisco 12000 Series 1xOC48c/STM16c POS

3.2

Cisco 12000 Series 1xOC48c/STM16c POS

3.2

Cisco 12000 Series 4xGE

3.2

Cisco 12000 Series Multirate SPA Interface Processor (SIP)

3.3.0

Cisco 12000 Series Packet Service Card (PSC-1)

3.3.0

Cisco 12000 Series High Speed SPA Interface Processor (SIP)

3.2

Cisco 12000 Series SPA (2x) 4xCT3

3.3.0

Cisco 12000 Series SPA (2x) 4cT3/E3

3.3.0

Cisco 12000 Series SPA 8xFE TX

3.3.0

Cisco 12000 Series SPA 2xOC48

3.3.0

Cisco 1-Port OC-192c/STM-64c POS/RPR Shared Port Adapter with VSR Optics

3.2

Cisco 1-Port OC-192c/STM-64c POS/RPR Shared Port Adapter with LR Optics

3.2

Cisco 1-Port OC-192c/STM-64c POS/RPR Shared Port Adapter with XFP Optics

3.2

Cisco 5-Port Gigabit Ethernet Shared Port Adapter

3.2

Cisco 10-Port Gigabit Ethernet Shared Port Adapter

3.2

Cisco 1-Port 10 Gigabit Ethernet Shared Port Adapter

3.2

Enhanced 800-Gbps Fabric Option (5xSFC and 2xCSC) for 128101

3.4.0

Enhanced 800-Gbps Fabric Kit (5xSFC and 2xCSC) for 128102

3.4.0

Enhanced 1280-Gbps Fabric Option (3xSFC and 2xCSC) for 128163

3.4.0

Enhanced 1280-Gbps Fabric Kit (3xSFC and 2xCSC) for 128164

3.4.0

Cisco 5-Port Gigabit Ethernet SPA, Version 2

3.4.0

Cisco 8-Port Gigabit Ethernet SPA, Version 2

3.4.0

Cisco 8-Port 10BASE-T/100BASE-TX Fast Ethernet SPA, Version 2

3.4

Cisco 10-Port Gigabit Ethernet SPA, Version 2

3.4.0

Cisco 1-Port Ten Gigabit Ethernet SPA, Version 2

3.4.0

Cisco 8-Port 10BASE-T/100BASE-TX Fast Ethernet SPA, Version 2

3.4.0

IPSEC Shared Port Adapter with 2 Gbps DES/3DES/AES

3.4.0

Cisco 12000 Multi-Service Blade

3.4.0

Cisco 12000 Series 4-Port OC-3c/STM-1c ATM ISE Line Card, multimode

3.4.0

Cisco 12000 Series 4-Port OC-3c/STM-1c ATM ISE Line Card, single-mode

3.4.0

4-port OC-12/STM-4 ATM multimode ISE line card with SC connector

3.4.0

4-port OC-12/STM-4 ATM single-mode, intermediate-reach ISE line card with SC Connector

3.4.0

1 This Fabric option can be configured only in the enhanced Cisco XR-12000 10-slot Router with part number XR-12000/10.

2 This Fabric kit can used to upgrade the switching capacity to 40G/slot in the enhanced Cisco XR-12000 10-slot router with part number XR-12000/10.

3 This Fabric option can be configured only in the enhanced Cisco XR-12000 16-slot router with part number XR-12000/16.

4 This Fabric kit can used to upgrade the switching capacity to 40G/slot in the enhanced Cisco XR 12000 16-slot router with part number XR-12000/16.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

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Product Documentation DVD

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http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

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Ordering Documentation

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If you do not have a user ID or password, you can register at this URL:

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From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

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To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

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Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. (To register as a Cisco.com user, go to this URL: http://tools.cisco.com/RPF/register/register.do) Registered users can access the tool at this URL: http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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