Cisco IOS Tcl IVR and VoiceXML Application Guide - 12.3(14)T and later
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Table Of Contents

Symbols - A - C - D - E - F - G - H - I - L - M - O - P - R - S - T - U - V -

Index

Symbols

.au files

codec mappings 123

data-length correction utility 124

format support 121

.wav files

codec mappings 123

data-length correction utility 124

format support 121

A

ASR

configuration example 169

configuring MRCP records 168

description 154

server requirements 154

specifying server location 156, 160

troubleshooting 157

verifying configuration 158, 163

verifying functionality 158

audio files

codec complexity 112

codec mappings 123

codec restrictions 101

configuring

dynamic prompt language and location 107

streaming 111

data-length correction utility 118

playout

memory-based 102

methods 102

playing prompts from gateway 102

restrictions 100

RTSP streamed 103

TTS streamed 103

recording

codec support 122

destinations 119

memory limits 109

restrictions 100

scenario 120

troubleshooting 110

volume and rate controls 104

C

call admission control 7

call handling between TCL IVR and VoiceXML 23

call-transfer

configuring for voice applications 213

configuring outbound dial peer 70

description 23

codecs

codec complexity 112

configuring in dial peer 72

file header mappings 123

recording support 122

restrictions 100

configuration examples

ASR and TTS 169

fax detection for VoiceXML 180

SIP and TEL URL support 262

TBCT 224

TCL IVR 2.0 85

TCL IVR session interaction 237

VoiceXML inbound application 91

VoiceXML outbound application 94

VoiceXML voice store and forward 144

configuring

ASR and TTS media server locations 156, 160

audio prompt streaming 111

call-transfer method 213

codec complexity 112

DNIS maps 75

dynamic prompts language and location 107

fax detection for VoiceXML 177

HTTP client settings 80

inbound applications 54

inbound dial peer to match URI 250

legless TCL IVR applications 232

loading mail application 136

loading voice application onto gateway 39, 43

memory recording limits 109

MRCP client history records 168

off-ramp gateway for voice store and forward

description 133

MMoIP dial peer 141

POTS dial peer 139

on-ramp gateway for voice store and forward

description 125

POTS dial peer 128

outbound applications 67

outbound dial peer for call transfers 70

outbound dial peer to match URI 255

RTPvt 217

TBCT

call limits 220

enabling for trunk groups 217

outbound dial peer 219

terminating billing 221

voice class for SIP URLs 248

voice class for TEL URLs 249

VoiceXML voice store and forward 117

D

data-length correction utility for audio files 118

dial peers

MMoIP

configuring for off-ramp gateway 141

description 56

overview 55

POTS

configuring for off-ramp gateway 139

configuring for on-ramp gateway 128

description 55

verifying configuration 59

VoIP

configuring for call transfers 70

description 55

DID, description 57

DNIS maps

configuring 75

description 75

limits 76

URLs 76

DSN

description 135

dynamic prompts

configuring

language and location 107

description 103

E

Examples 237

F

fax detection for VoiceXML

configuration example 180

configuring 177

description 176

verifying configuration 178

fax interface-type command 126, 138

G

GTD parameters 211

H

HTTP client

caching refresh value 26

HTTP 1.1 headers 26

modifying default settings 80

supported features 25

verifying settings 84

HTTP server

enabling chunked transfer 9

installing Apache PHP server 8

requirements 8

I

Inbound 251

inbound applications 54

information tags 188

Interface 138

IVR applications

configuration examples 85

configuration tasks 39

overview 20

L

language for dynamic prompts

configuring 107

language modules description 104

M

mail application

call scenario 134

downloading TCL off-ramp mail script 136

loading onto gateway 136

off-ramp description 133

MDN

configuring in dial peer 128

description 135

media inactive call detection 185

media servers

configuring location 156, 160

MRCP session records, setting limits 168

requirements 154

troubleshooting 157

verifying location 158, 163

memory

recording description 102

recording limits 109

memory requirements 6

message URL http

//www.cisco.com/en/US/products/ps6441/prod_configuration_guide09186a0080565f8a.html 151

MGCP scripting

description 23

VoiceXML support 305

MMoIP dial peers

description 56

off-ramp configuration 141

MRCP client

configuring client history 168

description 154

MTA

configuring

receiving MTA 138

sending MTA 126

O

off-ramp gateway

configuring

downloading mail trigger script 136

interface type for voice mail 138

MMoIP dial peer 141

overview 133

POTS dial peer 139

receiving MTA 138

mail trigger scenario 134

verifying configuration 142

on-ramp gateway

configuring

overview 125

POTS dial peer 128

verifying configuration 129

outbound applications

call scenario 67

configuring 67

description 67

verifying configuration 73

P

POTS dial peers

description 55

inbound application configuration 54

off-ramp configuration 139

on-ramp configuration for recording 128

prerequisites 6

R

recognition servers

configuring location 156, 160

requirements 154

recording

restrictions 100

setting memory limits 109

verifying configuration 132

Release-to-Pivot

see RTPvt 211

restrictions 17, 100

RTPvt

configuring 209

description 211

enabling in a voice application 217

RTSP

streaming audio files 103

troubleshooting 160

S

service registry 230

SIP URL

creating a voice class 248

matching on an inbound call 252

speech recognition

configuring server location 156, 160

description 154

server requirements 154

speech synthesis

configuring server location 156, 160

description 154

server requirements 154

streaming audio files

configuring 111

using RTSP 103

T

TBCT

configuring 209

configuring call limits 220

configuring outbound dial peers 219

description 212

enabling for multiple PRIs 217

terminating billing 221

TCL IVR applications

audio prompt playout 102

audio recordings 100

configuration examples 85

configuration tasks 39

configuring

inbound applications 54

language and location of dynamic prompts 107

outbound applications 67

dial peer overview 55

interaction with VoiceXML applications 23

language modules 104

loading application onto gateway 39, 43

matching called numbers 56

MGCP scripting overview 23

overview 22

restrictions 17

service registry 230

session interaction 229, 230

SIP and TEL URL support 246

starting a legless instance 231

TEL URL

creating a voice class 249

matching on an inbound call 251

transfering calls 70

TTS

configuration example 169

configuring MRCP records 168

description 154

server requirements 154

specifying server location 156, 160

troubleshooting 157

verifying configuration 158, 163

verifying functionality 158

Two B-Channel Transfer

see TBCT 212

U

URI voice class, creating 247

URL support for voice applications 245, 246

configuring inbound dial peer 250

configuring outbound dial peer 255

V

VCWare version 7

verifying gateway configuration 60

voice store and forward

configuration examples 144

configuring

off-ramp gateway 133

off-ramp description 120

on-ramp description 120

on-ramp gateway

configuring 125

overview 119

recording and playback media locations 119

VoiceXML applications

audio files

data-length correction utility 118

prompt playout 102

recording restictions 100

call admission control 7

call scenario examples 21

configuration examples 91

configuration tasks 39

configuring

call transfer 70

DNIS maps 75

fax detection 177

inbound applications 54

language and location of dynamic prompts 107

on-ramp gateway

POTS dial peer     1

sending MTA     1

outbound applications 67

dial peer overview 55

DNIS maps

configuring 75

description 75

document development 16

gateway software requirements 6

HTTP server requirements 8

interaction with TCL IVR applications 23

language modules 104

loading applications onto gateway 39, 43

matching called numbers 56

media server requirements 154

memory requirements 6

MGCP scripting overview 23

overview 20

prerequisites

gateway software 6

VCWare version 7

restictions 17

security 22

SIP and TEL URL support 246

TCL IVR 2.0 overview 22

verifying configuration 60, 178

volume and rate controls 104

VoiceXML document loops 22

VoIP dial peers

configuring for call transfers 70

configuring for outbound applications 67

description 55

volume and rate controls 104