Supplementary Services Features for FXS Ports on Cisco IOS Voice Gateways Configuration Guide, Cisco IOS Release 15M&T
Configuring Call Hold/Resume for Shared Lines for Analog Ports
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Table of Contents

Configuring Call Hold/Resume for Shared Lines

Contents

Prerequisites for Call Hold/Resume for Shared Lines for SCCP Analog Ports

Restrictions for Call Hold/Resume for Shared Lines for SCCP Analog Ports

Information About Call Hold/Resume for Shared Lines for SCCP Analog Ports

Feature Summary

Call Hold/Resume for Shared Lines for SCCP Analog Ports

How to Configure Call Hold/Resume for Shared Lines for SCCP Analog Ports

Configuration Examples for Call Hold/Resume for Shared Lines for SCCP Analog Ports

Additional References

Related Documents

Technical Assistance

Feature Information for Call Hold/Resume for Shared Lines for SCCP Analog Ports

Configuring Call Hold/Resume for Shared Lines

First Published: August 1, 2008

Last Updated: March 19, 2010

 

This chapter describes the Call Hold/Resume for Shared Lines for SCCP Analog Ports feature for analog phones that are connected to Foreign Exchange Station (FXS) ports on a a Cisco Integrated Services Router (ISR) or Cisco VG224 Analog Phone Gateway. This feature is supported for analog endpoints that are controlled by Cisco Unified Communications Manager only.

Finding Feature Information in This Module

Your Cisco IOS software release may not support all of the features documented in this module. To reach links to specific feature documentation in this module and to see a list of the releases in which each feature is supported, use the “Feature Information for Call Hold/Resume for Shared Lines for SCCP Analog Ports” section.

Finding Support Information for Platforms and Cisco IOS Software Images

Use Cisco Feature Navigator to find information about platform support and Cisco IOS and Catalyst OS software image support. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.

Prerequisites for Call Hold/Resume for Shared Lines for SCCP Analog Ports

Cisco IOS Gateway

Restrictions for Call Hold/Resume for Shared Lines for SCCP Analog Ports

  • This feature is not supported for analog SCCP endpoints in Cisco Unified Communications Manager Express (Cisco Unified CME).
  • This feature is not supported for FXS ports on a Cisco Unified 500 Series platform.
  • If Call Hold/Resume for Shared Lines is configured and a call is connected, the analog phone user must press a second hookflash to get a feature tone and then dial a Feature Access Code (FAC) to invoke call transfer, call waiting, or call conference features.

Information About Call Hold/Resume for Shared Lines for SCCP Analog Ports

To enable SCCP supplementary features on analog phones connected to FXS ports on a Cisco voice gateway, you should understand the following concepts:

Feature Summary

Table 1 contains information about the Call Hold/Resume for Shared Lines for SCCP Analog Ports feature, along with information about how to configure support this feature in your Cisco call-control system.

Table 1 Call Hold/Resume for Shared Lines for SCCP Analog Ports

Feature
How Phone User Accesses Feature
Configuration on Call-Control System
Call Hold/Resume for Shared Lines for SCCP Analog Ports

Enables user on an analog SCCP phone that shares a line with an IP phone to hold and resume an active call by pressing hookflash.

During an active call, an analog phone user on a shared line presses hookflash to place an active call on hold. The analog phone user hears a dial tone and can place a call, go on-hook, or press hookflash again to resume the call.

The held call can be resumed by any phone on the shared line as follows:

  • Any analog phone on the shared line goes off-hook.
  • Any IP phone on the shared line goes off-hook and the user presses Resume.

Note This feature is configured at a port-level.

Cisco Unified Communications Manager

For feature information, see the “Making and Receiving Multiple Calls Per Directory Number” section of the “Understanding Directory Numbers” chapter under “Dial Plan Architecture” in the Cisco Unified Communications Manager System Guide.

This feature is enabled in Cisco Unified Communications Manager by default. No feature-specific configuration is required to support Hold/Resume on Shared Lines.

Cisco Unified CME

This feature is not supported for analog endpoints in Cisco Unified CME.

Call Hold/Resume for Shared Lines for SCCP Analog Ports

Call Hold/Resume for SCCP analog ports that share a directory number with one or more other phones in Cisco Unified Communications Manager is supported in Cisco IOS Release 12.4(20)YA and later releases. This feature is supported only on analog SCCP phones connected to FXS ports on which Hold/Resume is configured.

During an active call, an analog phone user on a shared line presses hookflash to place the call on hold to answer an incoming call or to access a dialtone if a line is available. To resume the held call, the analog phone user presses hookflash a second time. To resume the held call on another phone on the shared line, any analog phone on the shared line goes off-hook or any IP phone on the shared line goes off-hook and the user presses Resume.

This feature also allows the analog phone user to place a new call while the shared line is in use. The new call is restricted to basic calling; supplementary services is not supported for the new call from an analog SCCP phone on an in-use shared line.

The default maximum number of calls supported on analog phones on a shared line is two. When an analog phone on a shared line is off-hook, it is in an active-call state. If two analog phones on a shared line are off-hook, other analog phones on the shared line cannot access a dialtone nor receive incoming calls. If an analog phone user presses hookflash while the shared line is in-use by two analog phones, the user hears a fast busy tone. Number of calls on analog phones and on IP phones on the same shared line are counted separately and the maximum-number configuration on one does not affect the other.

To configure Hold/Resume for Shared Lines, see the “How to Configure Call Hold/Resume for Shared Lines for SCCP Analog Ports” section.

How to Configure Call Hold/Resume for Shared Lines for SCCP Analog Ports


Note This module does not contain details about configuring Cisco Unified Communications Manager or Cisco Unified CME. See the documentation for these products for installation and configuration instructions.


To enable Call Hold/Resume for Shared Lines for analog SCCP endpoints connected to an analog FXS port on a Cisco voice gateway, perform the following steps for each port to be configured.

SUMMARY STEPS

1. enable

2. configure terminal

3. stcapp supplementary-services

4. port port

5. hold-resume

6. end

DETAILED STEPS

Command or Action
Purpose

Step 1

enable

 

Router> enable

Enables privileged EXEC mode.

  • Enter your password if prompted.

Step 2

configure terminal

 

Router# configure terminal

Enters global configuration mode.

Step 3

stcapp supplementary-services

 

Router(config)# stcapp supplementary-services

Creates a supplementary-service configuration mode for configuring STC application supplementary-service features on analog FXS ports.

Note Removing the supplementary-service configuration permanently removes all port-specific subordinate STC application supplementary-service feature configurations.

Step 4

port port

 

Router(config-stcapp-suppl-serv)# port 2/0

Enters supplementary-service voice-port configuration mode for associating a STC application supplementary-service feature to a specific analog FXS port.

  • port —Syntax is platform-dependent. Type ? to determine.

Step 5

hold-resume

 

Router(config-stcapp-suppl-serv-port)# hold-resume

Enables Call Hold/Resume feature on port being configured.

Step 6

end

 

Router(config-stcapp-suppl-serv-port)# end

Exits supplementary-service voice-port configuration mode and returns to privileged EXEC mode.

Configuration Examples for Call Hold/Resume for Shared Lines for SCCP Analog Ports

The following partial output from the show running-config command shows a configuration for Call Hold/Resume for Shared Lines for SCCP Analog Ports:

Router# show running-config
 
Building configuration...
 
Current configuration : 3442 bytes
!
.
.
.
!
stcapp ccm-group 1
stcapp
!
!
stcapp feature access-code
prefix *#
call forward all *74
call forward cancel 9
!
stcapp feature speed-dial
prefix ##
redial 78*
voicemail 8
speed dial from 3 to 7
!

stcapp feature callback

code *22

timeout 45

!
!
stcapp supplementary-services
port 2/0
hold-resume
port 2/1
hold-resume
port 2/2
hold-resume
port 2/3
hold-resume
port 2/4
hold-resume
port 2/5
hold-resume
port 2/6
hold-resume
!
stcapp call-control mode feature
!
.
.
.
end

Additional References

The following sections provide references related to SCCP analog phone support for FXS ports on the Cisco voice gateway.

Related Documents

Related Topic
Document Title

Cisco Unified Communications Manager

Cisco Unified Communications Manager documentation

Cisco Unified Communications Manager Express

Cisco Unified CME documentation

Cisco IOS debugging

Cisco IOS Debug Command Reference

Cisco IOS voice commands

Cisco IOS Voice Command Reference

Cisco IOS voice configuration

Cisco IOS Voice Configuration Library

Cisco voice gateway

Conferencing and transcoding resources

Technical Assistance

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Feature Information for Call Hold/Resume for Shared Lines for SCCP Analog Ports

Table 2 lists the features in this module and provides links to specific configuration information. Only features that were introduced or modified in Cisco IOS Release 12.4(20)YA or a later release appear in the table.

For information on a feature in this technology that is not documented here, see the “Supplementary Services Features Roadmap” section.

Not all commands may be available in your Cisco IOS software release. For release information about a specific command, see the command reference documentation.

Use Cisco Feature Navigator to find information about platform support and software image support. Cisco Feature Navigator enables you to determine which Cisco IOS and Catalyst OS software images support a specific software release, feature set, or platform. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.


Note Table 2 lists only the Cisco IOS software release that introduced support for a given feature in a given Cisco IOS software release train. Unless noted otherwise, subsequent releases of that Cisco IOS software release train also support that feature.


 

Table 2 Feature Information

Feature Name
Releases
Feature Information

Call Hold/Resume for Shared Lines for SCCP Analog Ports

12.4(20)YA

Enables an analog phone on a shared line to use hookflash to hold and resume an active call. This feature is supported on analog SCCP endpoints in Cisco Unified Communications Manager only.

The following sections provide information about this feature:

The following commands were introduced by this feature: hold-resume, port (supplementary-service), stcapp supplementary-services.