Basic Dial NMS Implementation Guide
Preface
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Preface

Table Of Contents

Preface

Purpose

Audience

Scope

Conventions

Related Documentation and Sites

Technical References and Support

Internetworking Solutions Guides

Freeware

Cisco Product Documentation

Cisco Connection Online

Documentation CD-ROM

Documentation Feedback

Acknowledgements


Preface


Purpose

This Internetworking Solutions Guide (ISG) describes how to implement and operate a dial network management system (NMS) that provides management functions for a dial Internet access service (DIAS).

Audience

This guide is intended for network engineers and operators who implement and operate dial NMS systems.

This guide assumes that you have the following level of knowledge and experience:

An understanding of NMS protocols, such as Simple Network Management Protocol (SNMP), Network Time Protocol (NTP), and syslog.

Hands-on experience working with Cisco routers, IOS technologies, and UNIX.

Success configuring a Cisco network access server (NAS) for basic IP modem services.

A Cisco Certified Network Associate (CCNA) certificate or equivalent level of experience.

Scope

This guide provides guidelines and a case study for:

Designing a dial NMS.

Collecting and using data-management streams to operate a dial access network.

Managing important connection events and alarms for statistical analysis.

Reporting on the performance of a DIAS.

Addressing the perception problems that are commonly associated with dial access networks.

This guide describes the following network protocols, functions, and NMS applications:

Protocols—SNMP and NTP.

Functions—Syslog, modem call records, Cisco IOS command-line interface (CLI), Log File Rotator, Device Navigator, web-based management, and War Dialer.

NMS applications—UCD-SNMP, Multi Router Traffic Grapher (MRTG), HP OpenView (HPOV), and CiscoWorks 2000 Resource Manager Essentials (CW2000 RME).

This guide does not provide the following information:

Descriptions about the basics of network management.

http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121cgcr/fun_c/index.htm

Windows NT-based management of Cisco routers.

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/index.htm

Detailed authentication, authorization, and accounting (AAA).

http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121cgcr/secur_c/index.htm

Basic access server configurations.

http://www.cisco.com/pcgi-bin/Support/PSP/index.pl?i=Products#Access_Products

Information about integrating high-end NMS systems in to a dial access environment.

http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/index.htm

Conventions

Convention
Description
bold

Command or keyword that you must enter.

italic

File names, directory paths to files, user names, and arguments for which you supply values.

[x]

Optional keyword or argument that you enter.

{x | y | z}

Required keyword or argument that you must enter.

[x {y | z}]

Optional keyword or argument that you enter with a required keyword or argument.

string

Set of characters that you enter. Do not use quotation marks around the character string, or the string will include the quotation marks.

screen

Information that appears on the screen.

^ or Ctrl

Control key—for example, ^D means press the Control and the D keys simultaneously.

< >

Nonprinting characters, such as passwords.

!

Comment line at the beginning of a line of code.



Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss.


Note Means reader take note. Notes contain helpful suggestions or reference to materials not contained in this manual.



Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.



Tips Means the information might help the reader solve a problem.


Related Documentation and Sites

See the following related documentation and web sites for more information:

Technical References and Support

Internetworking Solutions Guides

Freeware

Cisco Product Documentation

Technical References and Support

Center of Excellence Internet Access Engineering—A site dedicated to developing lightweight tools and techniques for supporting the implementation and operation of Internet access services. This site is an educational endeavor of the University of Texas at Austin and Cisco Systems, Inc.

http://mccain.ots.utexas.edu/index.html

Wholesale Dial Resources—Provides links to technical documents related to wholesale dial Internet access services.

http://mccain.ots.utexas.edu/coe/wholesaledial/index.html

Technical Assistance Center—Provides technical support information about Cisco technologies. Locate your technology of interest from a list of available technology pages, which are continually updated by Cisco TAC engineers.

http://www.cisco.com/pcgi-bin/ibld/view.pl?i=support&m=GUEST

SNMP Technology Support Pages—Provides an overview of SNMP, network design tips, implementation and operation guidelines, and links to suggested reading.

http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Internetworking:SNMP

http://www.cisco.com/warp/public/535/3.html

http://www.faqs.org/faqs/snmp-faq/

CiscoWorks 2000 TAC Support Page—Describes how to implement, operate, and troubleshoot Cisco Works 2000.

http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Software:CiscoWorks2000

Access Technology Software Center—Provides the firmware for modem upgrades.

http://www.cisco.com/kobayashi/sw-center/sw-access.shtml

Increasing Security on IP Networks—Addresses network-layer security issues.

http://www.cisco.com/univercd/cc/td/doc/cisintwk/ics/cs003.htm

Carnegie Mellon CERT® Security Improvement Modules—Provides information about security management.

http://www.cert.org/security-improvement/

Internetworking Solutions Guides

Cisco AS5x00 Case Study for Basic IP Modem Services—Describes how to configure, verify, and troubleshoot basic IP modem services.

http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/as5xipmo/index.htm

Cisco AAA Implementation Case Study—Describes how to design, implement, and operate basic Cisco IOS AAA security and accounting functions.

http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/aaaisg/index.htm

Access VPN Solutions Using Tunneling Technology—Describes how to configure, verify, and troubleshoot access VPN solutions. See also Access VPDN Dial-in Using L2TP.

http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/index.htm

Freeware

Sunfreeware.com—A repository of freeware programs and news for Solaris.

http://www.sunfreeware.com./

The UCD-SNMP Home Page—Provides an overview of UCD-SNMP, links to the FTP site, recent news, documentation, bug reports, mailing lists, and where to go for more information.

http://ucd-snmp.ucdavis.edu/

Multi Router Traffic Grapher (MRTG) Product Site—Provides an overview of MRTG, links to the FTP site, documentation, frequently asked questions, mailing lists, and contact information.

http://ee-staff.ethz.ch/~oetiker/webtools/mrtg/mrtg.html

Cisco Product Documentation

Modem Router Connection Guide—A starting point for understanding basic modem cabling and configuration. To view this guide, you must be a CCO member.

http://cio.cisco.com/warp/customer/76/9.html

AT Command Sets and Register Summaries—A list of AT commands for configuring and operating MICA and Microcom modems. Most modems function well with their default settings; however, AT commands are required for special features and troubleshooting modems.

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/5300/mod_info/at/
index.htm

Managing Modems (Cisco IOS 12.1)—Describes configuration and troubleshooting tasks for dial access environments.

http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121cgcr/dialts_c/dtsprt2/dcdmodmg.htm

Modem Management Commands (Cisco IOS 12.1 and 12.0)—Provides two lists of Cisco IOS modem commands used for configuring and troubleshooting modems.

http://www.cisco.com/univercd/cc/td/doc/product/software/ios121/121cgcr/dial_r/drdshom.htm

http://www.cisco.com/univercd/cc/td/doc/product/software/ios120/12cgcr/dial_r/drprt1/drmodmgt.htm

CiscoWorks 2000 Documentation Set—A collection of configuration guides and reference manuals.

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm

Cisco Connection Online

Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel. Maintenance customers and partners can self-register on CCO to obtain additional information and services.

Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-added services to Cisco's customers and business partners. CCO services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.

CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously: a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit, Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over lower bandwidths. The WWW version of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information.

You can access CCO in the following ways:

WWW: http://www.cisco.com

WWW: http://www-europe.cisco.com

WWW: http://www-china.cisco.com

Telnet: cco.cisco.com

Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and connection rates up to 28.8 kbps.

For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For additional information, contact cco-team@cisco.com.


Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract, contact the Cisco Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To obtain general information about Cisco Systems, Cisco products, or upgrades, contact 800 553-6387, 408 526-7208, or cs-rep@cisco.com.


Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package that ships with your product. The Documentation CD-ROM, a member of the Cisco Connection Family, is updated monthly. Therefore, it might be more current than printed documentation. To order additional copies of the Documentation CD-ROM, contact your local sales representative or call customer service. The CD-ROM package is available as a single package or as an annual subscription.

You can also access Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can also submit feedback on Cisco documentation by sending an e-mail to bug-doc@cisco.com or sending a fax to (408) 527-8089. We appreciate your comments.

Acknowledgements

This guide was created as a collaborative effort. The following Cisco team members participated: David Anderson, Oscar Bauer, Robert Brown, Drew Cupp, Katie Creegan, Barry Raveendran Greene, Jessica Janis, Andrew Kennedy, Jim Leonard, Robert Lewis, Lori Livingston, Greg McMillan, Roger Moises, Rizwan Mushtaq, Anjali Puri, Annie Shi, David Simms, Jim Thompson, Kris Thompson, Craig Tobias, Patrick Van Deynse, and Mario Villarreal.