Cisco IOS Release 12.2SX System Message Guide
HA_IFINDEX through MLS_STAT
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HA_IFINDEX Messages

Table Of Contents

HA_IFINDEX Messages

HARDWARE Messages

HARDWARE-3

HA_WD Messages

HA_WD-3

HA_WD-6

HA_WD-7

HDLC Messages

HDLC-1

HDLC-4

HLFM Messages

HLFM-3

HP100VG Messages

HSRP Messages

HSRP-3

HSRP-4

HSRP-5

HTTP Messages

HTTP-3

HTTP-6

HW Messages

HW-2

HW_API Messages

HW_API-3

HWIF_QOS Messages

HYPERION Messages

HYPERION-3

HYPERION-4

HYPERION-5

ICC Messages

ICC-3

ICC-4

ICC-5

ICC-6

ICC_ISSU_NEGO Messages

ICC_ISSU_NEGO-3

ICC_ISSU_TAGGING Messages

ICC_ISSU_TAGGING-3

IDBINDEX_SYNC Messages

IDBINDEX_SYNC-3

IDBINDEX_SYNC-4

IDBINDEX_SYNC_KEY Messages

IDBINDEX_SYNC_KEY-3

IDBMAN Messages

IDBMAN-4

IDMGR Messages

IF Messages

IF-2

IF-3

IF-4

IFDAMP Messages

IFDAMP-5

IFMGR Messages

IFMGR-3

IFMGR-4

IFMGR-7

IFS Messages

IGMP Messages

IGMP-3

IIGMP-6

ILPOWER Messages

ILPOWER-3

ILPOWER-5

ILPOWER-7

ILPOWER_RF Messages

ILPOWER_RF-3

IMAGEMGR Messages

IMAGEMGR-6

IMAGE_SIMFS Messages

IMAGE_VFS Messages

INBAND Messages

INTERFACE_API Messages

INTERFACE_API-1

INTERFACE_API-3

INTERFACE_API-4

INTR_MGR Messages

IP Messages

IP-3

IP-4

IP-5

IP-6

IPACCESS Messages

IPACCESS-4

IPC Messages

IPC-2

IPC-3

IPC-4

IPC-5

IPC-6

IP_DEVICE_TRACKING Messages

IP_DEVICE_TRACKING-4

IPFAST Messages

IPFAST-2

IPFAST-4

IPFAST-5

IP_HOST_ISSU Messages

IP_HOST_ISSU-2

IP_HOST_ISSU-3

IPMCAST_LIB Messages

IPMCAST_LIB-4

IPMCAST_LIB-6

IPNAT Messages

IPNAT-4

IPNAT-6

IPRT Messages

IPRT-4

IPSECV6 Messages

IPSECV6-4

IP_SNMP Messages

IP_SNMP-4

IPV6 Messages

IPV6-3

IPV6-4

IPV6-6

IP_VRF Messages

IP_VRF-3

IP_VRF-4

ISA Messages

ISSU Messages

ISSU-3

ISSU-4

ISSU_CS Messages

ISSU_CS-3

ISSU_CS_DL_MESSAGES Messages

ISSU_CS_DL_MESSAGES-3

ISSU_ERROR Messages

ISSU_ERROR-2

ISSU_ERROR-3

ISSU_PROCESS Messages

ISSU_PROCESS-3

ISSU_PROCESS-7

ISSU_PROXY Messages

ISSU_PROXY-3

IXP_MAP Messages

IXP_MAP-3

IXP_MAP-4

KEYMAN Messages

KEYMAN-4

KEYSTORE_SP Messages

KEYSTORE_SP-3

LANMGR Messages

L2 Messages

L2-3

L2_AGING Messages

L2_AGING-2

L2_APPL Messages

L2_APPL-0

L2_APPL-4

L2_ASIC Messages

L2_ASIC-0

L2_ASIC-1

L2_ASIC-2

L2_ASIC-4

L2TP Messages

L2TP-3

L2TP-5

L2TUN Messages

L2TUN-3

L2_MMC Messages

L2_MMC-3

L2_MMC-4

L3_ASIC Messages

L3_ASIC-1

L3_ASIC-4

L3_COMMON Messages

L3_COMMON-3

L3_MGR Messages

L3_MGR-3

L3_MGR_ISSU Messages

L3_MGR_ISSU-3

L3MM Messages

L3MM-4

L3MM-5

L3TCAM Messages

L3TCAM-3

LACP Messages

LACP-4

LAPB Messages

LC Messages

LC-2

LC-3

LC_10G Messages

LC_10G-3

LC_2P5G Messages

LC_2P5G-3

LCMDC Messages

LCMDC-3

LCMDC-6

LCR Messages

LCR-6

LDP Messages

LDP-3

LDP-5

LFD Messages

LFD-2

LFD-3

LFD-4

LFD-5

LFD-6

LINEPROTO Messages

LINK Messages

LINK-3

LINK-6

LINK-SP

LLDP Messages

LLDP-4

LRE_CPE Messages

LRE_CPE-3

LRE_CPE-5

LRE_LINK Messages

LRE_LINK-3

LRE_LINK-4

LRE_LOG Messages

LRE_LOG-7

LRE_UPGRADE Messages

LRE_UPGRADE-2

LRE_UPGRADE-3

LRE_UPGRADE-4

LSD Messages

LSD-2

LSD-3

LSD-4

LSD_CLIENT Messages

LSD_CLIENT-2

LSD_CLIENT-3

LSD_HA Messages

LSD_HA-2

LSD_HA-3

LSPV Messages

LSPV-3

LSS Messages

LSS-4

LTL Messages

LTL-2

MAB Messages

MAB-5

MAC_LIMIT Messages

MAC_LIMIT-4

MAC_MOVE

MAC_MOVE-4

MCAST Messages

MCAST-2

MCAST-3

MCAST-4

MCAST-5

MCAST-6

MCAST_MQC Messages

MCAST_MQC-3

MCASTRED Messages

MCASTRED-3

MCAST_RP Messages

MCAST_RP-4

MCM Messages

MCM-3

MCT1E1 Messages

MCT1E1-2

MCT1E1-3

MCX Messages

MCX-3

MDEBUG Messages

MDEBUG-2

MDR_SM Messages

MDR_SM-3

MDR_SM-4

MDR_SM_LC Messages

MDR_SM_LC-3

MDR_SM_LC-4

MDR_SM_PROXY Messages

MDR_SM_PROXY-3

MDR_SM_PROXY-4

MDS Messages

MDS-2

MDS-4

MDT Messages

MDT-4

MDT-5

MDX Messages

MDX-1

MEM_ECC Messages

MEM_ECC-2

MEM_ECC-3

MEM_MGR Messages

MEM_MGR-3

MEMPOOL Messages

METOPT Messages

METOPT-2

METOPT-6

METOPT_DRV Messages

METOPT_DRV-3

MFI Messages

MFI-3

MFI-4

MFIB Messages

MFIB-3

MFIB_CONST_LC Messages

MFIB_CONST_RP Messages

MFIB_STATS Messages

MISA Messages

MISTRAL Messages

MISTRAL-3

MLD_PROT Messages

MLI Messages

MLI-3

MLS_ACL_COMMON Messages

MLS_ACL_COMMON-3

MLS_ACL_COMMON-4

MLSCEF Messages

MLSCEF-2

MLSCEF-4

MLSCEF-7

MLS_CEF_ISSU Messages

MLS_CEF_ISSU-2

MLSM Messages

MLSM-4

MLSM-6

MLS_RATE Messages

MLS_RATE-4

MLS_STAT Messages

MLS_STAT-4


HA_IFINDEX Messages

This section contains high availability system messages.

Error Message    %HA_IFINDEX-2-INIT_ERROR: [chars] 

Explanation    This is a critical error message about a high availability system initilization status or condition. A message of this type indicates that a failure occurred during high availability system initialization.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HARDWARE Messages

This section contains hardware resources messages.

HARDWARE-3

Error Message    %HARDWARE-3-ASICNUM_ERROR: Port-ASIC number [dec] is invalid 

Explanation    Each port ASIC is identified by an ID. The port ASIC number that is specified in the message text is invalid. This condition indicates an internal error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HARDWARE-3-INDEX_ERROR: Index value [dec] is invalid 

Explanation    An index was attempted to be placed into the hardware table, but that index is out of the configured range.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HARDWARE-3-INTRNUM_ERROR: Port-ASIC Interrupt number [dec] is invalid 

Explanation    An interrupt ID that was used for a port ASIC is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HARDWARE-3-PORTNUM_ERROR: port number [dec] is invalid 

Explanation    Each interface in a given port ASIC is identified by an index value. The port number used is not within the specified range.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HARDWARE-3-STATS_ERROR: Statistics ID [dec] is invalid 

Explanation    Each statistic that is supported by the port ASIC is identified using an ID. The ID provided by the caller is not within the configured range.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HA_WD Messages

This section contains high availability system messages.

HA_WD-3

Error Message    %HA_WD-3-DM_SEND_PULSE: [chars]: could not send priority pulse to 
receiver: [chars] 

Explanation    An attempt to send a priority pulse to the receiver has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HA_WD-3-PROCFS_PASS: [chars]: procfs pass ended in error after five 
consecutive passes 

Explanation    A call to the wd_procfs_per_process() function ended in error after five consecutive passes.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HA_WD-3-PTHRD_SETDETACHSTATE: [chars]: could not set detach state of 
a POSIX thread: [chars] 

Explanation    An internal error was detected when trying to set the detach state of a POSIX thread.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HA_WD-3-PTHRD_SETSCHEDPARAM: [chars]: could not set scheduler param 
of a POSIX thread: [chars] 

Explanation    An internal error was detected when trying to set the scheduler parameter of a POSIX thread.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HA_WD-3-RESTART_WDSYSMON: [chars]: Error returned from 
sysmgr_restart_self() [chars] 

Explanation    An error was returned from the sysmgr_restart_self API.

Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HA_WD-6

Error Message    %HA_WD-6-BLOCKED_THREAD: A default priority thread CPU starvation 
condition was detected 

Explanation    Some higher priority threads are blocking the CPU.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HA_WD-6-CPU: [chars] 

Explanation    The CPU is blocked by one or more high priority threads.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HA_WD-6-DLK: [chars] 

Explanation    An unresolved process or Cisco IOS scheduler deadlock was detected.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HA_WD-7

Error Message    %HA_WD-7-GUARD_WORD_CORRUPTED: [chars]: [chars] guard word corrupted 
[hex] 

Explanation    The named control block guard word was corrupted.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HDLC Messages

This section contains high-level data link control (HDLC) messages.

HDLC-1

Error Message    %HDLC-1-ISSU_NOMEMORY: Unit [dec], no memory for [chars] 

Explanation    The requested operation could not be accomplished because of a low-memory condition.

Recommended Action    Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

HDLC-4

Error Message    %HDLC-4-ISSU_INCOMPATIBLE: hdlc-issu-compat: returned FALSE 

Explanation    The compatibility checking has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HDLC-4-ISSU_SENDFAILED: HDLC ISSU: send message failed, rc = [dec] 

Explanation    An attempt to send a message has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HDLC-4-ISSU_XFORM: [chars]: failed, rc=[chars] 

Explanation    The transform has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HLFM Messages

This section contains Forwarding Manager messages.

HLFM-3

Error Message    %HLFM-3-MACFREE_ERROR: MAC address [enet], vlad [dec] is still 
referenced; cannot free 

Explanation    An attempt was made to free a MAC address before all references to it had been released.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HLFM-3-MAP_ERROR: IP address [IP_address] not in mac tables, 
mac-address [enet], vlan [dec] 

Explanation    The IP address and MAC address tables have lost their synchronization.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HLFM-3-MOD_SD: Failed to modify Station Descriptor with index [dec], 
vlan [dec], di [dec], error [dec], mad [dec], ref-count [dec] 

Explanation    The forwarding manager is attempting to modify a station descriptor that is no longer in use or is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HP100VG Messages

This section contains 1PA-100VG AnyLan Port Adapter error messages.

Error Message    %HP100VG-3-NOCAM: [chars] hardware CAM device not found 

Explanation    Could not find Hardware CAM on the PA module

Recommended Action    Repair or replace the 100VG PA interface module.

HSRP Messages

This section contains Hot Standby Router Protocol (HSRP) messages.

HSRP-3

Error Message    %HSRP-3-MISCONFIG: Attempt to change [chars] MAC address to [enet] when 
DECNET already running 

Explanation    An HSRP group attempted to become active on an interface that can only support a single MAC address and that is running DECnet. If the standby use-bia command has not been entered on the interface, HSRP would normally set the interface MAC address to the HSRP virtual MAC address, but this configuration is not allowed if DECnet is running.

Recommended Action    Enter the standby use-bia command on the interface.

Error Message    %HSRP-3-NOSOCKET: Unable to open socket 

Explanation    The system was unable to initialize an IP connection for the Hot Standby protocol.

Recommended Action    Make sure that there is at least one interface configured to run IP.

HSRP-4

Error Message    %HSRP-4-BADAUTH: Bad authentication from [IP_address], group [dec], 
remote state [chars] 

Explanation    Two routers participating in HSRP disagree on the valid authentication string.

Recommended Action    Use the standby authentication command to repair the HSRP authentication discrepancy between the local system and the one whose IP address is reported.

Error Message    %HSRP-4-BADAUTH2: Bad authentication from [IP_address] 

Explanation    Two routers participating in HSRP disagree on the valid authentication string.

Recommended Action    Use the standby authentication command to repair the HSRP authentication discrepancy between the local system and the one whose IP address is reported.

Error Message    %HSRP-4-BADVIP: [chars] Grp [dec] address [IP_address] is in the wrong 
subnet for this interface 

Explanation    The HSRP virtual IP address contained in the Hello message cannot be learned as it is not within a subnet configured on the interface.

Recommended Action    Check the configuration on all HSRP routers and ensure that the virtual IP address is within a configured subnet.

Error Message    %HSRP-4-DIFFVIP1: [chars] Grp [dec] active routers virtual IP address 
[IP_address] is different to the locally configured address [IP_address] 

Explanation    The HSRP virtual IP address contained in the Hello message from the active router is different from the virtual IP address configured locally.

Recommended Action    Check the configuration on all HSRP routers in the group and ensure they are all configured with the same virtual IP address.

Error Message    %HSRP-4-DUPADDR: Duplicate address [IP_address] on [chars], sourced by 
[enet] 

Explanation    The IP address in an HSRP message received on the specified interface is the same as the IP address of the router. Another router might be configured with the same IP address. The most likely cause is a network loop or a misconfigured switch that is causing the router to see its own HSRP Hello messages.

Recommended Action    Check the configurations on all the HSRP routers to ensure that the interface IP addresses are unique. Check that no network loops exist. If port channels are configured, check that the switch is correctly configured for port channels. Enter the standby use-bia command so that the error message displays the interface MAC address of the sending router, which can be used to determine if the error message is caused by a misconfigured router or a network loop.

Error Message    %HSRP-4-DUPVIP1: [chars] Grp [dec] address [IP_address] is already 
assigned to [chars] group [dec] 

Explanation    The HSRP virtual IP address contained in the Hello message cannot be learned as it is already assigned to a different HSRP group.

Recommended Action    Check the configuration on all HSRP routers and ensure that the virtual IP address of each HSRP group is unique.

Error Message    %HSRP-4-DUPVIP2: [chars] Grp [dec] address [IP_address] is already 
assigned on this interface 

Explanation    The HSRP virtual IP address contained in the Hello message cannot be learned as it is already assigned to this interface.

Recommended Action    Check the configuration on all HSRP routers and ensure that the virtual IP address of each HSRP group is unique.

Error Message    %HSRP-4-DUPVIP3: [chars] Grp [dec] address [IP_address] is already 
assigned to, or overlaps with, an address on another interface or application 

Explanation    The HSRP virtual IP address contained in the Hello message cannot be learned as it is already assigned to, or overlaps with, an address on another interface or application.

Recommended Action    Check the configuration on all HSRP routers and ensure that the virtual IP address of each HSRP group is unique.

HSRP-5

Error Message    %HSRP-5-STATECHANGE: [chars] Grp [dec] state [chars] -> [chars] 

Explanation    The router has changed state.

Recommended Action    No action is required.

HTTP Messages

This section contains Hypertext Transfer Protocol (HTTP) messages.

HTTP-3

Error Message    %HTTP-3-INIT_FAIL: HTTP Process Init failed. 

Explanation    Initialization of the HTTP subsystem has failed.

Recommended Action    Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message    %HTTP-3-OUTOF_MEM: HTTP out of memory. 

Explanation    An error occurred during initialization of the HTTP process. The HTTP process could not create crucial internal data structures that are required for operation of the HTTP subsystem. The most likely reason for this condition is an exhaustion of system memory.

Recommended Action    Reduce other system activity to ease memory demands. if conditions warrant, upgrade to a larger memory configuration.

Error Message    %HTTP-3-PROC_NOCREAT: Unable to create HTTP process. 

Explanation    An error occurred during initialization of the HTTP process. The HTTP process that processes all HTTP requests and responses could not be created.

Recommended Action    Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message    %HTTP-3-SERVER_RESTART_FAILED: Server restart failed. Disabling HTTP 
server. 

Explanation    TCP process was restarted affecting the HTTP server. Attempts to restart HTTP server failed.

Recommended Action    Check status of TCP process. Enable the HTTP server after TCP process has started.

HTTP-6

Error Message    %HTTP-6-SERVER_SETUP_FAILED: Server setup failed 

Explanation    Setup of the HTTP or HTTPS server to listen on the specified port number has failed.

Recommended Action    Disable the server, verify that port number is correct and enable the server. Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

HW Messages

This section contains hardware messages.

HW-2

Error Message    %HW-2-OBSOLETE_HW_VER: Module Version in [chars] is obsolete 
********************************************************************* * 
IMPORTANT !!! * * The module in [chars] is obsolete and must be returned * * via 
RMA to Cisco Manufacturing. If it is a lab unit, * * it must be returned to Proto 
Services for upgrade. * 
********************************************************************* 

Explanation    The specified hardware is obsolete and needs to be replaced.

Recommended Action    If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HW_API Messages

This section contains hardware API messages.

HW_API-3

Error Message    %HW_API-3-BACKWALK_REQUEST: Backwalk request failed, [chars] 

Explanation    A request to walk internal data structures has failed. Depending on the criticality of the data, the accuracy of forwarding may be affected.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-BACKWALK_REQUEST_VALUE: Backwalk request failed, [chars] 
([hex]) 

Explanation    A request to walk internal data structures has failed. Depending on the criticality of the data, the accuracy of forwarding may be affected.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-INVALID_CONTEXT: Invalid context [hex] 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-INVALID_OBJ: Invalid object [hex] 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-INVALID_TYPE: Invalid type [dec] 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-INVALID_WALK_SPEC: Invalid walk spec [hex] 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-NO_OBJ_TYPE_LIST_ENTRY: Invalid sw_obj_type ([dec]) used 
with obj_type_list 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-NO_OBJ_TYPE_LIST_ENTRY2: Invalid sw_obj_link_type ([dec]) 
used with obj_type_list 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-RESILIENCE_NO_HANDLER: No handlers in place for [chars] sw 
object creation failure. 

Explanation    An internal software error occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message     %HW_API-3-VECTOR: Failed to set [chars] vector for [chars], [chars] 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HW_API-3-WALK_MODE_UNSUPPORTED: Walk mode '[chars]' unsupported 

Explanation    An internal API error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HWIF_QOS Messages

This section contains HWIF QoS messages.

Error Message    %HWIF_QOS-6-EOM_FORCE_TRUSTED: EoMPLS on [chars] caused install of 
'trust cos' state 

Explanation    If EoMPLS is configured on the interface or any of its subinterfaces, the no trust state is automatically replaced by trust cos.

Recommended Action    Remove all EoMPLS configurations from the interface to restore the no trust state.

Error Message    %HWIF_QOS-6-EOM_RESTORE_UNTRUSTED: The 'no trust' state is restored on 
EoMPLS removal from [chars] 

Explanation    If EoMPLS is unconfigured on the interface and all its subinterfaces, the configured no trust state is restored.

Recommended Action    This is an informational message only. No action is required.

Error Message    %HWIF_QOS-6-EOM_TRUST_NOT_INSTALLED: 'no trust' command is not 
installed on [chars] in presence of EoMPLS 

Explanation    If EoMPLS is configured on the interface or any of its subinterfaces, the no trust command is not installed.

Recommended Action    Remove all EoMPLS configurations from the interface.

HYPERION Messages

This section contains Hyperion ASIC (HYPERION) messages.

HYPERION-3

Error Message    %HYPERION-3-FAILURE_INTR_CFG: Failure to setup the Hyperion device 
interrupts. 

Explanation    The internal ASIC on a line card could not be initialized. The device is not operational and has been disabled. The data path is not operational.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HYPERION-4

Error Message    %HYPERION-4-EARL_BUS_SYNC_ERR: Failed to sync Earl bus, Hyperion 
version [dec] 

Explanation    The HYPERION ASIC in the line card failed to synchronize with the Earl bus.

Recommended Action    If traffic recovers, no action is required. Otherwise, copy the message exactly as it appears on the console or in the system log. Enter the show platform hardware hyperion all command to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HYPERION-4-HYP_RESET: Hyperion Error Interrupt. Resetting ASIC. 

Explanation    The Hyperion ASIC in the SPA or Enhanced FlexWAN module has received a fatal error. The ASIC is automatically reset, and the SPA or Enhanced FlexWAN module attempts to continue normal operation.

Recommended Action    No action is required if traffic recovers. If traffic does not recover, copy the error message exactly as it appears on the console or in the system log. Enter the show platform hardware hyperion all command to gather data that may help identify the cause of the error. If you cannot determine the cause of the error from the error message text or from the show platform hardware hyperion all output, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HYPERION-4-HYP_RESET: Hyperion ASIC reset, interrupt [chars] 

Explanation    The Hyperion ASIC in the SPA or Enhanced FlexWAN module has received a fatal error. The ASIC is automatically reset, and the SPA or Enhanced FlexWAN module attempts to continue normal operation.

Recommended Action    No action is required if traffic recovers. If traffic does not recover, copy the error message exactly as it appears on the console or in the system log. Enter the show platform hardware hyperion all command to gather data that may help identify the cause of the error. If you cannot determine the cause of the error from the error message text or from the show platform hardware hyperion all output, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HYPERION-4-UNEXPECTED_VERSION: Unexpected Hyperion version. 

Explanation    The line card is unable to recognize the version of the Hyperion ASIC.

Recommended Action    No action is required if traffic passes through the line card. If traffic does not pass through the line card, check the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl to determine in which version this problem is fixed and upgrade accordingly. If traffic does not pass after the upgrade, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

HYPERION-5

Error Message    %HYPERION-5-BUS_MODE_CHANGE: The System Switching Bus Mode changed to 
[chars] mode 

Explanation    The system switching bus interface device mode changed switching bus modes. The mode is specified in the system message.

Recommended Action    The supervisor engine instructed the module to change the mode on the switching bus. No action is required.

Error Message    %HYPERION-5-BUS_SEQ_ERR: Constellation bus Sequence Error. Resetting 
Hyperion ASIC. 

Explanation    The switch processor has detected a sequence error on the backplane bus. A reset sequence from the EARL has been called to recover from this error. System traffic should recover and continue normally.

Recommended Action    If traffic recovers, no action is required. If traffic does not recover, copy the error message exactly as it appears on the console or in the system log. Enter the show platform hardware hyperion all command to gather data that may help identify the cause of the error. If you cannot determine the cause of the error from the error message text or from the show platform hardware hyperion all output, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HYPERION-5-HYP_INIT_FAILURE: The Hyperion ASIC initialization failed 

Explanation    The Hyperion ASIC initialization was not successful. The Hyperion ASIC is not operational and is disabled.

Recommended Action    If traffic recovers, no action is required. If traffic does not recover, copy the error message exactly as it appears on the console or in the system log. Enter the show platform hardware hyperion all command to gather data that may help identify the cause of the error. If you cannot determine the cause of the error from the error message text or from the show platform hardware hyperion all output, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HYPERION-5-HYP_INTR_INFO: [chars] 

Explanation    This message provides more information about the interrupts from the backplane bus ASIC to the line card CPU.

Recommended Action    If traffic recovers, no action is required . Otherwise, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HYPERION-5-HYP_RESET_INFO: [chars] 

Explanation    This message provides more information about the interrupts leading to the reset of the backplane bus ASIC.

Recommended Action    If traffic recovers, no action is required . Otherwise, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %HYPERION-5-NULL_HYP_OBJECT: The Hyperion device object pointer is set 
to NULL 

Explanation    The memory location of the Hyperion ASIC device object is invalid. The Hyperion ASIC operation is disabled, and the device interrupt is now masked.

Recommended Action    If traffic recovers, no action is required. If traffic does not recover, copy the error message exactly as it appears on the console or in the system log. Enter the show platform hardware hyperion all command to gather data that may help identify the cause of the error. If you cannot determine the cause of the error from the error message text or from the show platform hardware hyperion all output, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ICC Messages

This section contains Inter-Card Communication (ICC) messages.

ICC-3

Error Message    %ICC-3-MAST_BAD_FREE: ICC multicast memory already freed 

Explanation    One of the ICC multicast request's memory was found to be free when response arrived

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ICC-4

Error Message    %ICC-4-BAD_ACCOUNTING: ICC received a bad class %d 

Explanation    The intercard communication (ICC) process received an invalid class and therefore cannot account for the message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ICC-5

Error Message    %ICC-5-REQ_WATERMARK: [dec] pkts for class [chars] request [dec] are 
waiting to be processed 

Explanation    The processor has received packets for the class request and the packets are waiting to be processed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ICC-6

Error Message    %ICC-6-INFO: [chars] [hex] [hex] [hex] 

Explanation    This message provides ICC subsystem generic information or error information.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC-6-MCAST_TIMEOUT: ICC multicast request timed out 

Explanation    One of the ICC multicast request timed out without response.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ICC_ISSU_NEGO Messages

This section contains Inter-Card Communication (ICC) in-service software upgrade (ISSU) negotiation messages.

ICC_ISSU_NEGO-3

Error Message    %ICC_ISSU_NEGO-3-CLIENT_EVENT_QUEUE_CREATE: Failed to create ICC nego 
client queue (client %d, endpoint 0x%x) 

Explanation    The intercard communication (ICC) ISSU negotiation process failed to create a client watched queue.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-CLIENT_FREE_EVENTS_ALLOCATION: Failed to allocate 
ICC Nego free events (client %d, endpoint 0x%x) 

Explanation    The ICC negotiation process failed to allocate ICC negotiation free events.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-CLIENT_FREE_EVENT_ENQUEUE: Failed to enqueue event to 
free event queue (type %d, client %d, endpoint 0x%x) 

Explanation    The ICC negotiation process failed to enqueue an event to the free event queue.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-CLIENT_FREE_EVENT_QUEUE_CREATE: Failed to create ICC 
nego client queue (client %d, endpoint 0x%x) 

Explanation    The ICC negotiation process failed to create a client free events queue.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-CLIENT_PROCESS_CREATE: Failed to create ICC nego 
client process (client %d, endpoint 0x%x) 

Explanation    The ICC negotiation process failed to create a client process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-DROPPING_MSG: Dropping message (client %d) 

Explanation    The ICC negotiation process dropped a client message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-ICC_INIT_SEND: Failed to send the ICC Nego Init 
message (endpoint 0x%x) 

Explanation    The ICC negotiation process failed to send the negotiation initialization message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INCONSISTENT_MEDMAN_DATA: Inconsistent MEDMan data 
(unique key %d) 

Explanation    The ICC negotiation process Multiple Endpoint Data Manager (MEDMan) data is inconsistent.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INTERNAL_ICC_PAK: Failed to get an ICC pak (internal 
message %d, size %d 

Explanation    The ICC negotiation process failed to get an ICC packet for an internal message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_CLIENT: Invalid client %d 

Explanation    The ICC negotiation client is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_CLIENT_PID_GENERIC: Invalid client process 
pid, can't be the generic process (client %d, endpoint 0x%x, pid %d) 

Explanation    An attempt was made to send a client process message to the ICC negotiation generic process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_DS: Invalid ICC Nego data structure 

Explanation    The internal ICC negotiation data structure is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_DS_CLIENT: Invalid ICC Nego data structure 
(client %d) 

Explanation    The internal ICC negotiation data structure is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_MSG: Invalid message (type %d) 

Explanation    The ICC negotiation message is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_PCOL_DS: Invalid ICC Nego process collector 
data structure (client %d, endpoint 0x%x) 

Explanation    The ICC negotiation process collector data structure is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_QUEUE: Invalid ICC Nego client queue (client 
%d) 

Explanation    The internal ICC negotiation watched queue is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-INVALID_STATUS: Invalid client negotiation status 
(client %d, status %s) 

Explanation    The ICC negotiation client negotiation status is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-MEDMAN_DS_CREATION: Failed to create the client data 
structure in MEDMan (client %d, endpoint 0x%x, error %s) 

Explanation    The ICC negotiation process could not create the client data structure in the Multiple Endpoint Data Manager (MEDMan).

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-MEDMAN_REGISTRATION: Failed to register with MEDMan 

Explanation    The ICC negotiation process failed to register with the Multiple Endpoint Data Manager (MEDMan).

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-MSG_ENQUEUING: Failed to enqueue msg to the ICC Nego 
generic process (client %d) 

Explanation    The ICC negotiation process failed to enqueue a process message to the ICC negotiation generic process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-MSG_ENQUEUING_CLIENT: Failed to enqueue msg to the 
ICC Nego generic process (client %d, e_id 0x%x, type %d) 

Explanation    The ICC negotiation process failed to enqueue a process message to an ICC negotiation client process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NEGO_CANNOT_COMPLETE: Negotiation cannot complete 
(endpoint 0x%x) 

Explanation    The ICC negotiation cannot complete.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NOTIFY_CLIENT: Failed to notify client %d (e_id 0x%x) 

Explanation    The ICC negotiation process failed to notify a client.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NO_FREE_EVENT: Couldn't get a free event (type %d, 
client %d, e_id 0x%x) 

Explanation    The ICC negotiation process failed to get a free event for a client.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NO_INTERNAL_CB: No callback for internal message %d 

Explanation    No ICC negotiation callback has been defined for this internal message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NO_QUEUE: Couldn't get an event queue (type %d, 
client %d, e_id 0x%x) 

Explanation    The ICC negotiation process failed to get an event queue for a client.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NO_UK: Couldn't retreive the unique key 

Explanation    The ICC negotiation process failed to retrieve the unique key for a client endpoint pair.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NVI_EMPTY_MSG: Received an empty NVI ICC message 

Explanation    The ICC negotiation process received an empty NVI ICC message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NVI_ICC_SEND: Failed to send the ICC Nego NVI ICC 
message (endpoint 0x%x) 

Explanation    The ICC negotiation process failed to send the NVI ICC message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NVI_REQ_PAK: Failed to get an ICC req pak for the ICC 
Nego NVI message 

Explanation    The ICC negotiation process failed to get an ICC request packet for the NVI internal message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-NVI_RESP_PAK: Failed to get an ICC resp pak for the 
ICC Nego NVI message 

Explanation    The ICC negotiation process failed to get an ICC response packet for the NVI internal message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-OPEN_PORT_RELIABLE: Can't open reliable port 
(endpoint 0x%x, client %s - %d) 

Explanation    The ICC negotiation process cannot open a reliable port to the endpoint for the ISSU client. The ISSU client might not be able to negotiate.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-OPEN_PORT_UNRELIABLE: Can't open unreliable port 
(endpoint 0x%x, client %d) 

Explanation    The ICC negotiation process cannot open an unreliable port to the endpoint for the ISSU client. The ISSU client might not be able to negotiate.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-OUT_OF_MEMORY: System is running out of memory 

Explanation    There is not enough available memory in the system.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-PCOL_INCONSISTENT_PID: Inconsistent ICC Nego process 
collector process id (client %d, endpoint 0x%x) 

Explanation    The ICC negotiation process collector process ID is inconsistent.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-PROCESS_CREATE: Failed to create ICC nego process 

Explanation    The ICC negotiation failed to create a process to handle the messages.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-PROCESS_KILL_INTERNAL: Internal process kill failed 
(pid %d, process collector pid %d) 

Explanation    The ICC negotiation process failed to terminate an internal process due to an inconsistent process ID.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-PROC_LEVEL_MSG_GENERIC: Invalid process level 
message in the generic process (client %d, level %d) 

Explanation    The level of messages for the ICC negotiation process is invalid in the generic process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-PROC_LEVEL_MSG_INTERRUPT: Invalid process level 
message in the ICC interrupt (client %d, level %d) 

Explanation    The level of messages for the ICC negotiation process is invalid in the ICC interrupt.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-SEND_UK: Failed to send unique key to process (client 
%d, endpoint 0x%x 

Explanation    The ICC negotiation process failed to send the unique key to the new client process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-TIMER_NOT_AWAKE: ICC Nego pcol timer was not awake 
when getting a timer event 

Explanation    The ICC negotiation process collector timer was not awake when receiving a timer event.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-TIMER_NOT_RUNNING: ICC Nego pcol timer was not 
running when getting a timer event 

Explanation    The ICC negotiation process collector timer was not running when getting a timer event.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ICC_ISSU_NEGO-3-WATCHED_QUEUE_CREATION: Failed to create the watched 
queue 

Explanation    The ICC negotiation process could not create the watched queue.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ICC_ISSU_TAGGING Messages

This section contains Inter-Card Communication (ICC) in-service software upgrade (ISSU) tagging messages.

ICC_ISSU_TAGGING-3

Error Message    %ICC_ISSU_TAGGING-3-NOT_XFORM: Untransformed message detected 
(class:%d, request:%d, sender:%x) 

Explanation    During runtime, the intercard communication (ICC) ISSU tagging process detected an untransformed ICC message. This message must be transformed or suspended to support ISSU.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IDBINDEX_SYNC Messages

This section contains Interface Descriptor Block (IDB) index synchronizationmessages.

IDBINDEX_SYNC-3

Error Message    %IDBINDEX_SYNC-3-IDBINDEX_ASSIGN: Failed to assign an index to IDB 
type %d, for interface 

Explanation    An interface index cannot be allocated for this interface due to an internal software error. This is an unrecoverable error that results in this interface not being usable for traffic.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-IDBINDEX_ENTRY_MISMATCH: An interface index 
mismatched its active table entry: 

Explanation    An interface index was found which did not match the active interface descriptor block (IDB) index table entry with the corresponding synchronization key. This condition is due to an internal software error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-IDBINDEX_LINK: Driver for IDB type '%d' changed the 
Identity of interface 

Explanation    The interface index table cannot be updated with the new identity provided for this interface due to an internal software error. The driver might not have deleted the old identity first, or the driver might have accidentally changed the identity.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-IDBINDEX_RETRIEVE: Cannot retrieve if-index for this 
interface: 

Explanation    The interface index number was not found in the interface index table for the interface specified in the error message. This condition might have been caused by the interface index number not being properly synchronized by the primary processor card.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-INIT_ERR: %s 

Explanation    The interface index synchronization ISSU client has an initialization error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-IPC_ERR: %s: %s. 

Explanation    The interface index synchronization interprocess communication (IPC) session has an error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-ISSU_ERR: %s%s, rc=%d 

Explanation    The interface index synchronization ISSU client has an error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-RF_ERR: %s %d. 

Explanation    An error occurred in the interface index synchronization of the redundancy facility (RF) client.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-TRANSFORM: Require IF-Index ISSU transformation 
function %s %s 

Explanation    The interface index synchronization process has identified a missing ISSU transformation function. This condition may lead to misoperation.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-3-VALIDATE: Cannot validate if-index for this 
interface: 

Explanation    The identity of this interface could not be validated against the stored identity within the interface descriptor block (IDB) index table. This condition probably occurred due to the identity of the IDB changing without first explicitly unlinking the previous identity.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IDBINDEX_SYNC-4

Error Message    %IDBINDEX_SYNC-4-RESERVE: Failed to lookup existing ifindex for an 
interface on the Standby, allocating a new ifindex from the Active (ifindex=%d, 
idbtype=%s) 

Explanation    A lookup failure occurred for an interface on the standby unit. An attempt was made to resolve the issue by reserving a new interface index on the active unit. If this failure was caused by a defect in the key encoding, then traffic may stop on this interface if the system switches over.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBINDEX_SYNC-4-TRUNCATE: Overflow in %s when encoding interface sync 
key, got %d maximum is %d 

Explanation    During the creation of a unique synchronization key to represent an interface, one of the attributes making up the key was truncated to fit in the allocated space in the key. This condition might lead to overlapping key allocations, which would cause an error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IDBINDEX_SYNC_KEY Messages

This section contains Interface Descriptor Block (IDB) key synchronizationmessages.

IDBINDEX_SYNC_KEY-3

Error Message    %IDBINDEX_SYNC_KEY-3-UNKNOWN_TYPE: Interface type is unknown and 
cannot be synced: 

Explanation    An internal software error has occurred related to the interface descriptor block (IDB) key synchronization.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IDBMAN Messages

This section contains Interface Descriptor Block Manager (IDBMAN) messages.

IDBMAN-4

Error Message    %IDBMAN-4-CONFIG_WRITE_FAIL: FFailed to generate configuration for 
interface [chars] 

Explanation    The system failed to generate a configuration for the specified interface because of a problem with the file system. The active and standby supervisor engines will have configurations that do not match.

Recommended Action    The standby supervisor engine is reloaded automatically to recover from the problem. If the standby supervisor engine does not recover, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IDBMAN-4-IDB_LIMIT: Maxinum interface count reached the limit of 
[dec]([dec]+[dec]). Module is disabled. 

Explanation    The number of interfaces has reached the maximum limit and the module has been disabled.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IDMGR Messages

This section contains ID manager messages.

Error Message    %IDMGR-3-INVALID_ID_TABLE_SIZE: bad new ID table size 

Explanation    A bad new table request to ID manager has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IF Messages

This section contains interface messages.

IF-2

Error Message    %IF-2-IDB_TABLE_INIT: Malloc failed while initializing idb table 

Explanation    A memory allocation failure occurred while an IDB table was being initialized.

Recommended Action    Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

IF-3

Error Message    %IF-3-BADMACADDRTYPE: illegal mac address type, [dec] 

Explanation    This is an internal error that was recovered gracefully.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IF-4

Error Message    %IF-4-BACKWARD_COUNTERS: Corrected for backward [chars] counters 
([int] -> [int]) on [chars] 

Explanation    The interface specified in the message has a packet counter that has decreased in number. This condition can occur if a packet is counted and then dropped. This event was detected and corrected.

Recommended Action    If this condition persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IF-4-NOBGPROCESS: Network background process not running. [chars] 

Explanation    A process which manages network interface background processing is not yet running, but another system process has tried to send the process a message. An interface on the router may have missed a request to bring itself up.

Recommended Action    Reset the interface by entering a shutdown command followed by a no shutdown command.

IFDAMP Messages

This section contains interface dampening (IFDAMP) messages.

IFDAMP-5

Error Message    %IFDAMP-5-ZERODELAY: dampening reuse timer is updated with 0 delay time 

Explanation    An inconsistency was detected in the dampening reuse timer wheel.

Recommended Action    No action is required.

IFMGR Messages

This section contains interface manager messages.

IFMGR-3

Error Message    %IFMGR-3-BADIFINDEXTABLE: The file nvram:ifIndex-table is corrupt. 

Explanation    The file is not in the expected format.

Recommended Action    If possible, delete the file. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-3-DUP_IFINDEX: Duplicate ifIndex (%d) found for ifDescr 

Explanation    Two interfaces have the same interface index in the interface manager assigned list. The second interface registered with the interface manager will be assigned a new index.

Recommended Action    If interface index persistence is not required, then no action is required. Otherwise, reload the router with the proper interface index table and image. If the error message only appears from the standby route processor (RP), reload the standby RP.

Error Message    %IFMGR-3-IFDB: IF manager interface database [chars] failure- [dec] 

Explanation    An internal software error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-3-IFINDEX_PERSIST_ENTRY_CORRUPT: [chars] seems to be corrupted. 
Trying to read [dec] size 

Explanation    The ifIndex table is corrupted.

Recommended Action    Delete the ifindex table.

Error Message    %IFMGR-3-INVALID_PERSISTENT_DATA: Invalid persistent data 

Explanation    An attempt was made to write invalid persistent data.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-3-NOIMACP: IF manager control process failed to start 

Explanation    An internal software error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-3-NOVECTOR: Interface manager failed to allocate IF vector. 
size %d 

Explanation    The interface vector could not be allocated with the number of elements required, either initially or by a resize operation.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-3-VECTOREXD: IF manager attempted to use interface [dec] 
outside vector range. 

Explanation    An internal software error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-3-VECTORIFSUSPECT: IF manager added interface %d which is 
unexpectedly large. 

Explanation    The ifIndex allocation scheme is trying to add an ifIndex value much larger than the former greatest ifIndex value in the DB. It should assign sequential ifIndex values.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-3-VECTORPOSUSED: IF manager attempted to add interface [dec] 
which was already added. 

Explanation    An internal software error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IFMGR-4

Error Message    %IFMGR-4-NOIFINDEX: All SNMP if indices are exhausted 

Explanation    All SNMP MIB indexes have been exhausted. Interfaces will not be able to obtain an interface index that they can use to register with the interface MIB.

Recommended Action    Attempt a system reload. If the problem persists after the system reload, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-4-NOSYNC: ifIndex not being synced between active and standby 

Explanation    When the standby module comes up, the tuple of ifIndex and ifDescr is synchronized so that interfaces get the same ifIndex when they come up. This error happens when the interface does not get the ifIndex for the given ifDescr.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-4-STACK_RELATIONSHIP_ADD_ERROR: [chars]: Request for creating 
invalid stack relationship [dec], [dec] 

Explanation    The IF MGR received the call to add invalid stack relationship. The higher and lower ifIndex are shown in the message. The module of the IF MGR from which this message is generated is also shown in the message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IFMGR-4-VECTORIFSUSPECT: IF manager added interface [dec] which is 
unexpectedly large. 

Explanation    The ifIndex allocation scheme gives out sequential ifIndex values. This message comes from the IF-MGR DB when it is trying to add an ifIndex value much larger than the former greatest ifIndex value in the DB.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IFMGR-7

Error Message    %IFMGR-7-NO_IFINDEX_FILE: Unable to open [chars] [chars] 

Explanation    This is a informational message. This means system found no saved ifIndex information, and ifIndex is not persisted across reboots. The ifIndices will be reassigned.

Recommended Action    1. No Action, if 'snmp-server ifIndex persist' is not configured. 2. If 'snmp-server ifindex persist' is configured then copy the error message exactly as it appears, and report it to your technical support representative.

IFS Messages

This section contains Cisco IOS file system messages.

Error Message    %IFS-3-FS_STRUCT_ERROR: Data does not match expected internal 
representation 

Explanation    A mismatch exists between the representation of data extracted from the file system and the expectation of its formatting. This condition may occur when running in a dual-RP environment, with different Cisco IOS versions running on the two RPs.

Recommended Action    Ensure that both RPs are running the same Cisco IOS version, if running in a dual-RP environment. If not, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IGMP Messages

This section contains Internet Group Management Protocol (IGMP) messages.

IGMP-3

Error Message    %IGMP-3-NO_DNS_SERVER: No DNS server is configured. DNS-based SSM 
mapping should be disabled if no DNS server is configured. 

Explanation    No domain name service (DNS) server is present. Processing of Internet Group Management Protocol (IGMP) packets may be delayed if the DNS lookup is done continuously.

Recommended Action    Disable DNS-based source specific multicast (SSM) mapping if no DNS server is present in the network.

Error Message    %IGMP-3-QUERY_INT_MISMATCH: Received a non-matching query interval %d, 
from querier address %i 

Explanation    An IGMP version mismatch was detected between routers.

Recommended Action    Configure both interfaces with the same IGMP version.

IIGMP-6

Error Message    %IGMP-6-IGMP_CHANNEL_LIMIT: IGMP limit exceeded for channel (%i, %i) 
on %s by host %i 

Explanation    The allowed number of IGMP joiners reached the configured limit. New joiners cannot be allowed unless the configuration is changed.

Recommended Action    Enter the global or interface ip igmp limit command to adjust the allowed number of IGMP joiners. If the exceeding of current limits was unexpected, find the IP address of the denied host in the system log.

Error Message    %IGMP-6-IGMP_GROUP_LIMIT: IGMP limit exceeded for group (*, %i) on %s 
by host %i 

Explanation    The allowed number of IGMP joiners has exceeded the configured limit. New joiners cannot be allowed unless the configuration is changed.

Recommended Action    Enter the global or interface ip igmp limit command to adjust the allowed number of IGMP joiners. If the exceeding of current limits was unexpected, find the IP address of the denied host in the system log.

ILPOWER Messages

This section contains inline power messages.

ILPOWER-3

Error Message    %ILPOWER-3-CONTROLLER_ERR: Controller error, Controller number [dec]: 
[chars] 

Explanation    An error involving the inline power controller has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ILPOWER-3-CONTROLLER_IF_ERR: Controller interface error, [chars]: 
[chars] 

Explanation    An interface error has been detected between the inline power controller and the system.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface 
[chars]: [chars] 

Explanation    A port error has been reported by the inline power controller.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ILPOWER-5

Error Message    %ILPOWER-5-AC_DISCONNECT: Interface [chars]: AC disconnect 

Explanation    The AC power has been disconnected.

Recommended Action    No action is required.

Error Message    %ILPOWER-5-DC_DISCONNECT: Interface [chars]: DC disconnect 

Explanation    The DC power has been disconnected.

Recommended Action    No action is required.

Error Message    %ILPOWER-5-ILPOWER_MISCONFIG: Interface [chars] is denied power as it 
requires more power than configured maximum wattage([dec]). 

Explanation    The interface is denied power as it requires more power than the configured maximum wattage.

Recommended Action    No action is required.

Error Message    %ILPOWER-5-ILPOWER_NOPOWER_AVAIL: Interface [chars] is denied power 
because either the system ran out of power or module limit reached. 

Explanation    There is not enough power left in the system to supply to the interface specified in the error message.

Recommended Action    No action is required.

Error Message    %ILPOWER-5-ILPOWER_POWEROVERDRAWN: Interface [chars] is shutdown as it 
is consuming more power ([dec]) than the configured maximum value ([dec]). 

Explanation    The specified interface is shut down because it is consuming more power than the configured maximum value.

Recommended Action    No action is required.

Error Message    %ILPOWER-5-LINKDOWN_DISCONNECT: Interface [chars]: Link down 
disconnect 

Explanation    A link has been disconnected.

Recommended Action    No action is required.

Error Message    %ILPOWER-5-POWER_GRANTED: Interface [chars]: Power granted 

Explanation    Power has been granted for the interface specified.

Recommended Action    No action is required.

ILPOWER-7

Error Message    %ILPOWER-7-DETECT: Interface [chars]: Power Device detected: [chars] 

Explanation    A power device has been detected.

Recommended Action    No action is required.

ILPOWER_RF Messages

This section contains inline power redundancy facility (RF) messages.

ILPOWER_RF-3

Error Message    %ILPOWER_RF-3-CREATE_PROCESS: Inline power RF client failed to create 
%s process 

Explanation    The inline power redundancy facility (RF) client could not create a process. This condition will cause bulk synchronization to fail.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IMAGEMGR Messages

This section contains image manager messages.

IMAGEMGR-6

Error Message    %IMAGEMGR-6-AUTO_ADVISE_SW: [chars] 

Explanation    A line of output from the auto-advise-software process is being displayed.

Recommended Action    No action is required.

Error Message    %IMAGEMGR-6-AUTO_ADVISE_SW_INITIATED: Auto-advise-software process 
initiated for switch number(s) [chars] 

Explanation    Systems with incompatible software have been detected in the stack. The stack will now determine whether or not software is available to be copied to the incompatible systems, and if so, advise the user how to copy it. Otherwise, the system lets the user know that the software on the stack needs to be updated.

Recommended Action    No action is required.

Error Message    %IMAGEMGR-6-AUTO_COPY_SW: [chars] 

Explanation    A line of output from the auto-copy-software process is being displayed.

Recommended Action    No action is required.

Error Message    %IMAGEMGR-6-AUTO_COPY_SW_INITIATED: Auto-copy-software process 
initiated for switch number(s) [chars] 

Explanation    Systems with incompatible software have been detected in the stack. The stack determines whether or not software is available to be copied to the incompatible systems, and whether or not it is appropriate to copy the software automatically.

Recommended Action    No action is required.

Error Message    %IMAGEMGR-6-AUTO_DOWNLOAD_SW: [chars] 

Explanation    A line of output from the automatic software download process is being displayed.

Recommended Action    No action is required.

Error Message    %IMAGEMGR-6-AUTO_DOWNLOAD_SW_INITIATED: Auto-download-software 
process initiated for switch number(s) [chars] 

Explanation    Systems with incompatible software have been detected in the stack. The stack attempts to download software from a previously configured location, and install it to make the systems compatible.

Recommended Action    No action is required.

IMAGE_SIMFS Messages

This section contains In-Memory System Image File System messages.

Error Message    %IMAGE_SIMFS-3-NOPROCESS: Failure spawning Memory Reclaim process 

Explanation    The creation of an Cisco IOS process to compact memory previously held by in-memory image files has failed, probably due to a software defect.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IMAGE_VFS Messages

This section contains Image Virtual File System messages.

Error Message    %IMAGE_VFS-3-CHECKSUM_FAIL: [chars] image checksum mismatch. 

Explanation    The checksum of the image in memory is different from the expected checksum.

Recommended Action    Verify that the image file is complete and uncorrupted.

Error Message    %IMAGE_VFS-3-LOAD_FAIL: Failed to locate all the Image files,on bootup 

Explanation    The relevant image file is missing or it could not be extracted (due to corruption), or the router has insufficient memory to load the entire image

Recommended Action    Copy the message exactly as it appears on the console or in the system log. If the TAR file is part of a system image, enter the show image contents file archive-name, where archive-name is the name of the archive. Enter the show region and show version commands to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IMAGE_VFS-3-LOCATE_FAIL: Failed to open [chars], which was loaded 
from archive [chars] 

Explanation    The relevant image file is missing or it could not be extracted (due to corruption), or the archive itself is missing (in the case of flash-based access).

Recommended Action    Copy the message exactly as it appears on the console or in the system log. If the file is not in memory, check the archive file. If the file is a TAR archive file and not part of a system software image, enter the archive tar table archive-name command, where archive-name is the name of the TAR archive. If the TAR file is part of a system image, enter the show image contents file archive-name, where archive-name is the name of the archive. Enter the the dir all and show version commands to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IMAGE_VFS-3-NOPROCESS: Failure spawning No Cache process 

Explanation    The creation of a Cisco IOS process to delete in-memory image files has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IMAGE_VFS-3-VERIFY_FAIL: archive verification failed for file [chars] 
& archive [chars]. 

Explanation    The archive in the local device is different from the version whose image file has been loaded into memory. This condition can happen if the archive was deleted from the local device or replaced by another file of the same name.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Check whether the archive file is complete and uncorrupted. Also check if the size of the archive and the last modification time (if available) is what you expect it to be. Enter the dir all and show version commands to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

INBAND Messages

This section contains inband management messages.

Error Message    %INBAND-3-BAD_PAK: Possibly un-encapsulated packet passed to Mistral: 
int [chars] type [int] stat [hex] flags [hex] size [dec] offset [dec] requeue_token 
[int] r1 [int] r2 [int] total detected [int] 

Explanation    There is a badly encapsulated packet from the process level.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %INBAND-3-INVALID_SEND: Invalid send operation (packet on [chars]) 

Explanation    An internal error caused illegal call to device driver: normal operation continues.

Recommended Action    If this message recurs, copy the error message exactly as it appears on the console or in the system log. Research and attempt to resolve the error using the Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support.

Error Message    %INBAND-3-NO_BUFFER_POOLS: Initialization of private buffer pools 
failed 

Explanation    Private buffer pools were not created for etsec ibc.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Research and attempt to resolve the error using the Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support.

Error Message    %INBAND-3-TOOBIG: An attempt made to send giant packet on [chars] 
([dec] bytes from [hex], max allowed [dec]) 

Explanation    An attempt was made to send an oversized packet.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Research and attempt to resolve the error using the Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support command to gather data that may help identify the nature of the error. Also perform a search of the Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support.

INTERFACE_API Messages

This section contains binary API for the interface descriptor block messages.

INTERFACE_API-1

Error Message    %INTERFACE_API-1-NOMOREHWIDBNUMBERS: No more hardware IDB numbers can 
be issued. The maximum allowed numbers, [dec], has been reached for this platform. 

Explanation    No more hardware IDB numbers can be issued. The maximum allowed number has been reached for this platform.

Recommended Action    In addition to the following, copy the information from the show idb command output. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %INTERFACE_API-1-NOMORESWIDBNUMBERS: No more software IDB numbers can 
be issued. The maximum allowed numbers, [dec], has been reached for this platform. 

Explanation    No more software IDB numbers can be issued. The maximum allowed number has been reached for this platform.

Recommended Action    In addition to the following, copy the information from the show idb command output. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

INTERFACE_API-3

Error Message    %INTERFACE_API-3-CANNOTGETMTU: Error [dec] received while getting MTU: 
[chars]. Using default [int] 

Explanation    A software error has occurred while attempting to retrieve the MTU value from the interface.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %INTERFACE_API-3-IFNUMTOIDBERROR: Error occurred while using the ifnum 
to idb table for interface [chars], if number [dec], during [chars] 

Explanation    A software error has occurred. An operation on the interface number to the IDB mapping table could not be performed successfully.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message     %INTERFACE_API-3-INVALIDSUBBLOCKPARAMETERS: Invalid subblock 
parameters for [chars] were supplied. 

Explanation    An internal software error occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %INTERFACE_API-3-NOADDSUBBLOCK: The [chars] subblock named [chars] was 
not added to [chars] 

Explanation    A software error has occurred. IDB subblocks could not be added.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %INTERFACE_API-3-SUBNUMDBERR: subnum [hex] error in [chars] 

Explanation    A software error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

INTERFACE_API-4

Error Message    %INTERFACE_API-4-TBLERROR: A error occurred while using the Index 
Table utility for [chars]. 

Explanation    A software error has occurred. This message is displayed when an index table feature could not be used successfully.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

INTR_MGR Messages

This section contains interrupt manager messages.

Error Message    %INTR_MGR-3-BURST: [chars] [chars] [[dec]] 

Explanation    A burst of hardware interrupts of the specified type has occurred.

Recommended Action    The message text on the console or in the system log provides more information on the specific cause of the error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %INTR_MGR-3-INTR: [chars] [chars] 

Explanation    The specified interrupt event has been detected.

Recommended Action    The message text on the console or in the system log provides more information on the specific cause of the error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %INTR_MGR-3-MAXBURST: [chars] [chars] [[dec]] 

Explanation    The specified hardware interrupt has exceeded the maximum allowed number of bursts.

Recommended Action    The message text on the console or in the system log provides more information on the specific cause of the error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IP Messages

This section contains Internet Protocol (IP) messages.

IP-3

Error Message    %IP-3-LOOPPAK: Looping packet detected and dropped src=[IP_address], 
dst=[IP_address],hl=[int], tl=[int], prot=[int], port=[int], dport=[int] 
in=[chars], nexthop=[IP_address], out=[chars] options=[chars] 

Explanation    A looping packet was detected. A common cause is a misconfiguration of an IP helper address. The helper address should be the same address as that of the server of the intended service. Putting the address of the router in the helper address causes a routing loop to be created.

Recommended Action    To resolve this issue, analyze the source and destination address of the looped packets. Verify that the configuration of IP helper addresses in the switch correctly point to the right device (for example the DHCP server, the DNS server, or WINS server).

Error Message    %IP-3-MAXIRDP: Attempt to send IRDP to proxies exceeding configurable 
limit: [dec], interface: [chars], secondary = [dec], proxy = [dec]

Explanation    The sum of configured secondary addresses and configured proxy addresses exceeds the number of total addresses that the IRDP can support in its implementation.

Recommended Action    Reduce the number of either the secondary IP addresses or proxy addresses configured for the interface.

Error Message    %IP-3-NOOUTINTF: Output interface not available. source address: 
[IP_address], destination address: [IP_address], routing type: [int] 

Explanation    The output interface for this packet is not set.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IP-4

Error Message    %IP-4-DUPADDR: Duplicate address %i on %s, sourced by %e 

Explanation    Another system is using your IP address.

Recommended Action    Change the IP address of one of the two systems.

IP-5

Error Message    %IP-5-TURBOACL: [chars] 

Explanation    An error occurred while the TurboACL feature was being initialized.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IP-6

Error Message    %IP-6-L2MCASTDROP: Layer 2 Multicast packet detected and dropped, 
src=[IP_address], dst=[IP_address] 

Explanation    Layer 2 Multicast packet with Layer3 Unicast Destination was dropped.

Recommended Action    No action is required.

Error Message    %IP-6-PHYBCASTDROP: Physical broadcast packet detected and dropped, 
src=[IP_address], dst=[IP_address] 

Explanation    Layer 2 Broadcast packet with Layer3 Unicast Destination was dropped.

Recommended Action    No action is required.

IPACCESS Messages

This section contains IP security messages.

IPACCESS-4

Error Message    %IPACCESS-4-INVALIDACL: Invalid ACL field: [chars] is [dec] 

Explanation    An internal software error occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPC Messages

This section contains InterProcessor Communication (IPC) messages.

IPC-2

Error Message    %IPC-2-INVALIDZONE: The IPC Zone is invalid. zone=[hex] 

Explanation    The zone ID entry is not in the zone table.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPC-3

Error Message    %IPC-3-INVALID_PORT_INFO: Invalid port_info in the retry queue message 
- SRC_PORT = [hex], DEST_PORT = [hex], MSG_TYPE = [hex] 

Explanation    The IPC protocol subsystem detected that the port information is inconsistent. The port information is probably already freed by the application.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Enter the show tech ipc command from the master and the slave, to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPC-3-ISSU_API_ERR: [chars] failed with error code [dec] 

Explanation    An ISSU API could not perform an operation for the IPC layer. The message text includes the error code from ISSU library.

Recommended Action    Enter the show issu client command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPC-3-ISSU_ERROR: [chars] failed with error code [dec] for seat [hex] 

Explanation    An ISSU API could not perform an operation for the IPC layer. The message text includes the error code from ISSU library.

Recommended Action    Enter the show issu fsm command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPC-4

Error Message    %IPC-4-MSGMAXTIMEOUT: Invalid maximum timeout value [dec] seconds; 
Period - [dec]; Retries - [dec] 

Explanation    The maximum message timeout for an IPC message exceeds 2 minutes.

Recommended Action    Enter the show version command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPC-4-NOPORT: Port Not Found. [hex] --> [hex], Index:[hex], Seq: 
[dec], flags: [hex], size: [dec] 

Explanation    IPC received a message which is destined for a port that cannot be found by IPC.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Enter the show ipc status, show ipc ports, and debug ipc errors commands to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPC-5

Error Message    %IPC-5-INVALIDINPUT: [chars] 

Explanation    An IPC API was called with an invalid argument.

Recommended Action    If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPC-5-NULLBPHANDLER: Passed Null backpressure handler 

Explanation    IPC cannot register the application's null function in the IPC backpressure handler list.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPC-5-QFULL: Q=[hex] [chars] [dec] 

Explanation    The IPC queue is full.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPC-5-WATERMARK:[dec] messages pending in [hex] for the port [chars] 
[hex].[hex]

Explanation    A particular IPC port is overused. An application is not draining packets quickly, which suggests that the CPU might be busy. [dec] is the number of messages pending in the IPC to be processed by the application. [chars] is the IPC port name. The first [hex] is the IPC port number, the second [hex] is the IPC seat number, and the third [hex] is the IPC index.

Recommended Action    Reduce the traffic on this port to a minimal level. If the error message recurs, upgrade the system software to a release containing a fix for Cisco bug ID CSCdw74873 (watermark messages appear continuously with no traffic).

IPC-6

Error Message    %IPC-6-MAXRPCTIMEOUT: Maximum RPC timeout value [dec] seconds set for 
port [hex] 

Explanation    The maximum RPC timeout for an IPC message exceeds the maximum expected value of 10 minutes.

Recommended Action    Enter the show techsupport ipc command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPC-6-STATEFUL: %s 

Explanation    A stateful interprocess communication (IPC) event occurred.

Recommended Action    No action is required.

IP_DEVICE_TRACKING Messages

This section contains switch IP host tracking HA (IP_DEVICE_TRACKING) messages.

IP_DEVICE_TRACKING-4

Error Message    %IP_DEVICE_TRACKING-4-TABLE_LOCK_FAILED: Table already locked by 
process-id [dec]([chars]) 

Explanation    The IP device tracking table could not be updated because of another process holds a lock on the table.

Recommended Action    No action is required.

Error Message    %IP_DEVICE_TRACKING_HA-4-ENTRY_OUT_OF_SYNC: Host mac-address [enet] 
ip-address [IP_address] interface [chars] 

Explanation    An inconsistency has been detected between the active supervisor engine IP device tracking table and the standby supervisor engine IP device tracking table for this host.

Recommended Action    No action is required.

IPFAST Messages

This section contains IP fast-switching (IPFAST) messages.

IPFAST-2

Error Message    %IPFAST-2-FAILOPENIPCPORT: Could not open the IPC ports. [chars] 

Explanation    The IPFAST process could not open the IPC port to communicate to the line card or route processor.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-2-FASTPORTCREATEERR: Attempt to create [chars] failed after 
[dec] retries (last error:[chars]) 

Explanation    The line card attempted to create a port to the route processor but has failed after a few retries. This condition might result in the CEF becoming disabled on the line card.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-2-FASTPORTOPEN: Requested to open [chars], id [int] when 
already open. Attempting to re-open. 

Explanation    The line card is attempting to open a port to the route processor when one is already open. This behavior could be transient but might result in multiple ports opened for the same purpose.

Recommended Action    The router should be able to recover from this situation. If CEF problems develop for this line card, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-2-FASTPORTOPENERR: Attempt to open [chars] failed after [dec] 
retries (last error:[chars]) 

Explanation    The line card attempted to open a port to the route processor but has failed after a few retries. This condition might result in the CEF becoming disabled on the line card.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-2-FASTPORTREGISTERERR: Attempt to register [chars] failed 
after [dec] retries (last error:[chars]) 

Explanation    The line card attempted to register a port to the route processor but has failed after a few retries. This condition might result in the CEF becoming disabled on the line card.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-2-INVALSIZE: The IP fast path received an IPC message with an 
invalid size(size/type - [dec]/[dec]) 

Explanation    The IP fast path switching module has received an IPC message with an invalid size.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-2-MSGDROP: IPC queue limit is reached and message is dropped. 
queue limit = [dec] cumulative drops = [dec] 

Explanation    The IPC raw queue limit for IP fast path has been reached.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPFAST-4

Error Message    %IPFAST-4-FAILATTEMPTOPENIPCPORT: Attempt to open the IPC ports 
failed. [chars] 

Explanation    The IPFAST process failed an attempt to open the IPC port to communicate to the line card or route processor.

Recommended Action    This is an informational message only. No action is required.

Error Message    %IPFAST-4-FASTPORTCREATEWARN: Attempt to create [chars] failed. Will 
be retried [dec] times (last error:[chars]) 

Explanation    The line card is attempting to create a port to the route processor but has failed. This behavior could be transient. The system will reattempt to create the port.

Recommended Action    The system should be able to recover from this condition. If CEF becomes disabled on this line card, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-4-FASTPORTOPENWARN: Attempt to open [chars] failed. Will be 
retried [dec] times (last error:[chars]) 

Explanation    The line card is attempting to open a port to the route processor
but has failed. This behavior could be transient. The system will reattempt to create the port.

Recommended Action    The system should be able to recover from this condition. If CEF becomes disabled on this line card, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPFAST-4-FASTPORTREGISTERWARN: Attempt to register [chars] failed. 
Will be retried [dec] times (last error:[chars]) 

Explanation    The line card is attempting to register a port to the route processor but has failed. This could be transient behavior so retries will be attempted.

Recommended Action    The router should be able to recover from this situation. If CEF gets disabled for this line card, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPFAST-5

Error Message    %IPFAST-5-SUCCEEDOPENIPCPORT: Attempt to open the IPC ports succeeded. 
[chars] 

Explanation    The IP fast switching has succeeded in an attempt to open the IPC port to communicate with the line card or route processor.

Recommended Action    No action is required.

IP_HOST_ISSU Messages

This section contains IP host in-service software upgrade (ISSU) messages.

IP_HOST_ISSU-2

Error Message    %IP_HOST_ISSU-2-GET_BUFFER: IP Host ISSU client failed to get buffer 
for message. Error: %d (%s) 

Explanation    The IP host ISSU client failed to get buffer space for building a negotiation message. A negotiation message cannot be sent to the standby device. If a problem occurs with the ISSU session negotiation, the standby device cannot be brought up properly.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show checkpoint client commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-2-INIT: IP Host ISSU client initialization failed to %s. 
Error: %d (%s) 

Explanation    The IP host ISSU client could not be initialized. This initialization failure must be addressed before an in-service software upgrade or downgrade can be performed successfully. Otherwise, a software upgrade or downgrade will result in downtime.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-2-SEND_NEGO_FAILED: IP Host ISSU client failed to send 
negotiation message. Error: %d (%s) 

Explanation    The IP host ISSU client failed to send a session negotiation message to the peer device. If a problem occurs with the ISSU session negotiation, the standby device cannot be brought up properly.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show checkpoint client commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-2-SESSION_NEGO: IP Host ISSU client encountered 
unexpected client nego_done. Error: %d (%s) 

Explanation    The IP host ISSU client encountered a client negotiation done state that was unexpected. If a problem occurs with the ISSU session negotiation, the standby device cannot be brought up properly.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu session, and show issu negotiated capability commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-2-SESSION_REGISTRY: IP Host ISSU client failed to 
register session information. Error: %d (%s) 

Explanation    The IP host ISSU client failed to register session information. If a problem occurs with the ISSU session registration, the standby device cannot be brought up properly.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu capability entries, show issu session, and show issu negotiated capability commands and your pertinent troubleshooting logs.

IP_HOST_ISSU-3

Error Message    %IP_HOST_ISSU-3-CAP_INVALID_SIZE: IP_HOST ISSU client capability list 
is empty. 

Explanation    The IP host ISSU client capability exchange list is empty, which is an invalid condition.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show issu capability entries commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-3-CAP_NOT_COMPATIBLE: IP Host ISSU client capability 
exchange result incompatible. 

Explanation    Based on the results of the capability exchange, the IP host ISSU client is not compatible with the peer.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show issu negotiated capability commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-3-INVALID_SESSION: IP Host ISSU client does not have a 
valid registered session. 

Explanation    The IP host ISSU client does not have a valid registered session.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu capability entries, show issu session, and show issu negotiated capability commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-3-MSG_NOT_OK: IP Host ISSU client 'Message Type %d' is 
not compatible 

Explanation    The IP host ISSU client received an incompatible message from the peer device. The message cannot be processed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu session, show issu message group, and show issu negotiated version commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-3-MSG_SIZE: IP Host ISSU client failed to get the MTU 
for Message Type %d. Error: %d (%s) 

Explanation    The IP host ISSU client was unable to calculate the MTU for the specified message. As a result, the client is not able to send the message to the standby device.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu session, show issu message group, and show issu negotiated version commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-3-SESSION_UNREGISTRY: IP Host ISSU client failed to 
unregister session information. Error: %d (%s) 

Explanation    The IP host ISSU client failed to unregister session information.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu session, and show issu negotiated capability commands and your pertinent troubleshooting logs.

Error Message    %IP_HOST_ISSU-3-TRANSFORM_FAIL: IP Host ISSU client %s transform 
failed for 'Message Type %d'. Error: %d (%s) 

Explanation    The IP host ISSU client could not transform the specified message type. If the transmit transformation failed, the checkpoint message was not sent to the standby device. If the receive transformation failed, the checkpoint message was not applied on the standby device. In either case, the IP host state between the active device and the standby device is not identical.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu session, and show issu negotiated version commands and your pertinent troubleshooting logs.

IPMCAST_LIB Messages

This section contains IP multicast library messages.

IPMCAST_LIB-4

Error Message    %IPMCAST_LIB-4-RPF_DEPTH_ERR: Depth for rpf lookup greater than [dec] 
for [chars] 

Explanation    The number of recursions for resolution of a given route has exceeded the allowed maximum. This is usually due to misconfiguration.

Recommended Action    Review and fix the router configuration. If you require further assistance, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPMCAST_LIB-4-RPF_STATIC_ERR: No match for RIB static route 
[ipv6_addr]/[dec] in static table for root [ipv6_addr]

Explanation    An internal error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPMCAST_LIB-6

Error Message    %IPMCAST_LIB-6-TIMER_BUSY: Timer drift is accumulating, [dec] msecs 

Explanation    There is large amount of processing load and the timers are accumulating delay.

Recommended Action    If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPNAT Messages

This section contains IP Network Address Translation (IPNAT) messages.

IPNAT-4

Error Message    %IPNAT-4-ADDR_ALLOC_FAILURE: Address allocation failed for 
[IP_address], pool [chars] might be exhausted 

Explanation    An address could not be allocated from the IP NAT pool. This condition can cause a translation failure and might result in packets being dropped. The counter for missed packets will be incremented.

Recommended Action    Determine if the NAT pool has been exhausted. To reuse any existing addresses in the NAT pool for new packet flows, clear the current NAT entries using the clear ip nat translation command.

IPNAT-6

Error Message    %IPNAT-6-CREATED: [chars] 

Explanation    A NAT flow entry was created.

Recommended Action    No action is required.

Error Message    %IPNAT-6-DELETED: [chars] 

Explanation    A NAT flow entry was deleted.

Recommended Action    No action is required.

IPRT Messages

This section contains IP routing (IPRT) messages.

IPRT-4

Error Message    %IPRT-4-TRACKOBJECTNONE: Illegal tracking number 0 on static route 
%i%m [%d/0] via %i, table %d, client %d 

Explanation    The tracking number 0 was assigned to a static route, but 0 is not a legal value.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPSECV6 Messages

This section contains encryption feature messages.

IPSECV6-4

Error Message    %IPSECV6-4-PKT_PROTOCOL_MISMATCH: IP protocol in packet mismatched 
with tunnel mode, packet from [chars] to [chars] dropped by [chars] 

Explanation    The system tried to send an IPv4 packet into an IPsec IPv6 tunnel, or an IPv6 packet into an IPsec IPv4 tunnel. The tunnel cannot handle this type of packet, and so the packet is dropped.

Recommended Action    Modify the tunnel configuration, either by removing the incorrect IP address type from the tunnel interface, or by changing the tunnel mode to match the IP address type.

Error Message    %IPSECV6-4-RECVD_PKT_NOT_IPSECV6: Rec'd packet not an IPSEC packet.
(ip) dest_addr=[ipv6_addr], src_addr=[ipv6_addr], prot= [dec]

Explanation    A received packet matched the crypto map ACL, but is not IPsec-encapsulated. An IPsec peer is sending unencapsulated packets. There may be a policy setup error on the peer. This activity could be considered a hostile event.

Recommended Action    Contact the administrator of the router or host that sent the packet to compare policy settings.

Error Message    %IPSECV6-4-RECVD_PKT_V6_INV_PROT: decapsulate: packet missing 
[chars], destadr[ipv6_addr], actual prot=[dec] 

Explanation    A received IPsec packet is missing an expected AH or ESP header The peer is sending packets that do not match the negotiated security policy. This activity could be considered a hostile event.

Recommended Action    Contact the administrator of the router or host that sent the packet to compare policy settings.

Error Message    %IPSECV6-4-RECVD_PKT_V6_INV_SPI: decaps: rec'd IPSEC packet has 
invalid spi for
destaddr[ipv6_addr], prot=[dec], spi=[hex]([dec]), srcaddr[ipv6_addr]

Explanation    A received IPsec packet specifies SPI that does not exist in SADB. This may be a temporary condition due to slight differences in aging of SAs between the IPsec peers, or it may be because the local SAs have been cleared. It may also be because of invalid packets sent by the IPsec peer. This activity could be considered a hostile event.

Recommended Action    If the local SAs have been cleared, the peer may not know this. In this case, if a new connection is established from the local router, the two peers may reestablish successfully. Otherwise, if the problem occurs for more than a brief period, either attempt to establish a new connection or contact the peer's administrator.

Error Message    %IPSECV6-4-RECVD_PKT_V6_MSG_LEN_ERR: decapsulate: packet has bad 
[chars] length destadr[ipv6_addr], prot=[dec], len=[dec] 

Explanation    A received IPsec packet is malformed, possibly because of an encapsulation error. The peer is sending malformed packets. It may be due to a decryption error. This activity could be considered a hostile event.

Recommended Action    Contact the peer's administrator.

IP_SNMP Messages

This section contains IP Simple Network Management Protocol (SNMP) messages.

IP_SNMP-4

Error Message    %IP_SNMP-4-NOTRAPIPV6: SNMP trap source %s has no ipv6 address 

Explanation    The user entered an snmp-server trap-source command. The interface requested for use as the source address has no IPv6 address associated with it. The SNMP trap is being sent anyway, but without the source address that the user intended.

Recommended Action    Enter a no snmp-server trap-source command to disable the request for a specific source IP address, or add an IPv6 address to the interface referenced in the snmp-server trap-source configuration command.

IPV6 Messages

This section contains IP version 6 messages.

IPV6-3

Error Message    %IPV6-3-(-1): Cannot start the IPv6 process; router will not process 
IPv6 packets. 

Explanation    The IPv6 process could not be started. This machine will not be able to process any IPv6 packets.

Recommended Action    Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.

Error Message    %IPV6-3-INTERNAL: Internal error, [chars] 

Explanation    An internal software error occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPV6-3-INTERNAL_PAK: Internal error ([chars]): [hex] [hex] [chars] 

Explanation    An internal software error occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPV6-3-NO_UNIQUE_IDENTIFIER: Cannot determine an unique IPv6 
identifier for the system.IPv6 will not be started. 

Explanation    An unique IPv6 Identifier could not be determined for the system. Therefore the IPv6 process will not be started.This machine will not be able to process any IPv6 packets.

Recommended Action    Verify that there is at least one interface in this machine that supports IEEE-style addresses.

Error Message    %IPV6-3-RIB: [chars] 

Explanation    An internal software error occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IPV6-3-UNFRAGMENTABLE: Cannot fragment packet: unfragmentable part 
length [dec], MTU of [dec] 

Explanation    An internal software error occurred. A single packet originated by this system could not be fragmented and has been dropped. Normal system operation continues.

Recommended Action    This is a transient error. However, this condition indicates other errors in the software that will require further examination by your Cisco technical support representative. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IPV6-4

Error Message    %IPV6-4-DUPLICATE_OPTIMISTIC: Duplicate address %P on %s 

Explanation    You have elected not to run duplicate address detection (DAD), but another system is using your IPv6 address.

Recommended Action    Change the IPv6 address of one of the two systems.

Error Message    %IPV6-4-LLA_CONFLICT: LLA conflict for static neighbor on [chars] : 
[chars] 

Explanation    A neighborhood discovery (ND) message from the specified neighbor carries a link-layer address (LLA) other than the configured address.

Recommended Action    Reconfigure the static neighbor with the correct link-layer address.

Error Message    %IPV6-4-MAXPDB: Exceeded maximum supported IPv6 Routing Protocol 
instances 

Explanation    Configuration of a routing protocol has failed because it would exceed the maximum supported number of routing protocols.

Recommended Action    Reduce the number of IPv6 routing protocol instances configured.

IPV6-6

Error Message    %IPV6-6-ACCESSLOGSP: list [chars]/[dec] [chars] [chars] [chars]->, 
[dec] packet[chars] 

Explanation    A packet matching the log criteria for the given access list was detected.

Recommended Action    No action is required.

Error Message    %IPV6-4-MULTICAST: Application does not support multicast destination 
address , packet dropped. 

Explanation    An internal software error occurred. A multicast destination address was used in an local application which does not yet handle IPv6 multicast.

Recommended Action    Use a unicast address in commands on the router. If the problem persists, or you feel the command should support multicast, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IP_VRF Messages

This section contains IP VPN routing/forwarding instance common error (IP_VRF) messages.

IP_VRF-3

Error Message    %IP_VRF-3-VRF_CACHE_ADD_ERROR: [chars] 

Explanation    A cached VRF entry could not be created.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_CACHE_INIT_ERROR: [chars] 

Explanation    A cached VRF entry could not be initialized.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_CACHE_UPDATE_IF_LIST_FAIL: [chars] 

Explanation    An update of the cached interface list for VRF failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_CHKPT_TX_FAIL: [chars] 

Explanation    An attempt to send a VRF table ID checkpoint message has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_CMN_INVALID_PARAM: [chars] 

Explanation    An invalid parameter was used.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_CREATE_FAIL: [chars] 

Explanation    Creation of an IP VRF has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_ID_INVALID_ERROR: Invalid VRF id [hex] in [chars] 

Explanation    The VRF ID is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_IFLIST_NOT_EMPTY: VRF [chars] iflist is not empty in 
[chars] 

Explanation    The VRF interface list is not empty

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_IVRF_ERROR: [chars] 

Explanation    A VRF infrastructure failure for platform VRFs occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_MALLOC_FAIL: Memory allocation failure 

Explanation    Memory could not be allocated for a VRF.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_MISSING_NAME_REC: VRF [dec] name record is null [chars] 

Explanation    VRF name record is null

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_TABLEID_INCONSISTENT: [chars] 

Explanation    The VRF table ID is inconsistent between two RPs.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IP_VRF-3-VRF_TABLEID_INVALID: [chars] 

Explanation    The VRF table ID is invalid.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IP_VRF-4

Error Message    %IP_VRF-4-VRF_DELETE_WAIT: The VRF [chars] is getting deleted after a 
wait 

Explanation    There are routes remaining in the deleted VRF routing table. To ensure reusablity of the same VRF, the system forcibly clears the routes in the VRF routing table, which causes the VRF to be deleted.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISA Messages

This section contains Integrated Services Adapter (ISA) messages.

Error Message    %ISA-1-ALIGN: Alignment failure on packet buffer: [hex] 

Explanation    A software error has occurred. The ISA driver detected that the buffer is not aligned correctly.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISA-1-ERROR: [chars] 

Explanation    An error occurred in the application using ISA.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISA-6-INFO: [chars] 

Explanation    This is an informational message from ISA.

Recommended Action    This is an informational message only and occurs in normal operation. No action is required.

Error Message    %ISA-1-INITDESCRING: Slot [dec]: The ISA driver failed to allocate 
"descriptor offsets" write_offsets: [hex], read_offsets: [hex], stored_offsets: 
[hex] 

Explanation    The ISA driver failed to initialize at the specified point.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISA-1-INITFAIL: Slot [dec]: [chars] 

Explanation    The ISA driver failed to initialize at the specified point.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISA-1-NOMEMORY: [chars] creation failed for slot [dec] 

Explanation    The ISA driver, in its initialization phase, could not allocate memory for the specified data structure.

Recommended Action    Consider adding more shared memory. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISA-1-OWNER: [chars] packet buffer, pak=[hex] 

Explanation    A software or hardware error has occurred. The ISA driver detected that the buffer ring is in an inconsistent and unrecoverable state.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISA-6-SHUTDOWN: [chars] shutting down 

Explanation    The specified ISA is shutting down. It may have been physically removed.

Recommended Action    This is an informational message only and occurs in normal operation. No action is required.

Error Message    %ISA-1-TOOBIG: [chars] received a packet with size [dec]. 

Explanation    The system has received a packet that is larger than the allowed size.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISSU Messages

This section contains In-Service Software Upgrade (ISSU) messages.

ISSU-3

Error Message    %ISSU-3-BAD_PARAMS: %s 

Explanation    Bad parameters were detected in the ISSU process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-BASE_CLIENT_CHECK_COMPATIBILITY: %s 

Explanation    An error was found during checking of the ISSU base client compatibility.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-CLIENT_OR_ENTITY_NOT_REG: Client([dec]) or entity([dec]) is 
not registered [chars]. 

Explanation    The specified client or entity is not registered.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-CLIENT_REG_DIST: Failed to %s distributed client %d 

Explanation    A distributed client reservation or unreservation failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DEBUG_ERROR: [chars] 

Explanation    An error occurred when turning on ISSU debug.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DUMY_ENTRY_NOT_LAST: Dumy cap entry is not last one for cap 
group([dec]) registration under client([dec]) and entity([dec]) 

Explanation    The dummy cap entry is not the last one for the cap group registration.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DUMMY_VERSION_OUT_OF_RANGE: Dummy msg version (%d) is out of 
range for msg(%d) under client %s(%d) and entity(%d). 

Explanation    The dummy message version is out of range.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show issu message type | include commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DUP_DUMMY_VERSION_REG: %s is already registered under client 
%s(%d), entity(%d), and msgtype(%d) 

Explanation    The specified item is registered already under that message type.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show issu message type | include commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DUP_ENTITY_REG: Entity([dec]) is registered already under 
client([dec]) 

Explanation    The entity is duplicated under the client.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DUP_ITEM_IN_REG_UNDER_ENTITY: [chars] is duplicated [chars] 
under client([dec]) and entity([dec]) 

Explanation    Item is duplicated under the client and entity.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DUP_REG_ENDPOINT: Endpoint is registered already. 

Explanation    The endpoint is already registered.

Recommended Action    Enter the show issu endpoint command to check if the ISSU subsystem was initialized twice.

Error Message     %ISSU-3-DUP_REG_UNDER_ENDPOINT: [chars]([dec]) is registered already 
under endpoint. 

Explanation    The item is already registered under the endpoint.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-DUP_REG_UNDER_ENTITY: [chars]([dec]) is registered already 
under client([dec]) and entity([dec]) 

Explanation    The item is already registered under the client and entity.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-EMPTY_DUMMY_VERSION: %s is empty under client %s(%d), 
entity(%d). 

Explanation    The dummy version is empty.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-EMPTY_UNDER_CLIENT: [chars] is empty under client([dec]). 

Explanation    The item is empty in the client.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-EMPTY_UNDER_ENDPOINT: [chars] is empty under endpoint. 

Explanation    The item is empty under the endpoint.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-EMPTY_UNDER_ENTITY: [chars] is empty [chars] under 
client([dec]) and entity([dec]). 

Explanation    The item is empty in the client and entity.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-ENDPOINT_NOT_REG: Endpoint is not registered yet. 

Explanation    The endpoint is not registered yet.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-ERP_AGENT: [chars] 

Explanation    One of the primary functions for the ERP agent failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-ERP_AGENT_SEND_MSG: [chars]; error code is [chars] 

Explanation    The send message function call failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-ERP_CLIENT: [chars] 

Explanation    One of the primary functions for the ERP client failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-ERP_CLIENT_EVENT: Unknown [chars] event - [dec] 

Explanation    An unknown event was received.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-EXTERNAL_MATRIX_FILE_ERR: Line %u: %s 

Explanation    An error was found in the external matrix data file.

Recommended Action    Open a case with TAC, and attach the output of the more ivfs:/matrix_cm_file command, where matrix_cm_file is the output of the dir system:image command.

Error Message    %ISSU-3-FAILED_TO_ALLOC_CHUNK_MEMORY: [chars] type chunk allocation 
failed. 

Explanation    A memory allocation has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_DUMMY_VERSION: Can not allocate %s under 
client %s(%d) and entity(%d) 

Explanation    The ISSU process could not allocate a dummy version under the client and entity.

Recommended Action    Enter the show proc mem or show buffs command to determine whether the memory or buffer is full, indicating a possible memory leak. To recover, shut down any unused tasks and reset the cards. If these actions do not help, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_ENTITY: Can not allocate entity([dec]) under 
client([dec]) 

Explanation    Cannot allocate an entity control block under the client.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_FUNCT_UNDER_ENDPOINT: Can not allocate 
[chars]. 

Explanation    Cannot allocate the function callback.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shutingt down unused tasks or resetting cards usually can recover those memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_FUNCT_UNDER_ENTITY: Can not allocate [chars] 
under client([dec]) and entity([dec]) 

Explanation    Cannot allocate control block under the client and entity.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_MEMORY: memory allocation for %s failed. 

Explanation    The ISSU process could not allocate memory.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_UNDER_ENDPOINT: Can not allocate 
[chars]([dec]) control block. 

Explanation    Cannot allocate a control block.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_UNDER_ENTITY: Can not allocate [chars]([dec]) 
under client([dec]) and entity([dec]) 

Explanation    Cannot allocate a control block under the client and entity.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_UNDER_GROUP: Can not allocate [chars]([dec]) 
for [chars]([dec]) registration under client([dec]) and entity([dec]) 

Explanation    Cannot allocate an item for group registration under the client and entity.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_UNDER_MSG: Can not allocate [chars] for msg 
([dec]) registration under client([dec]) and entity([dec]) 

Explanation    Cannot allocate a control block for message registration.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_ALLOC_UNDER_MSG_SES: Can not allocate [chars] for 
msg session([dec]) registration under client([dec]) and entity([dec]) 

Explanation    Cannot allocate a control block for message session registration.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_CREATE_ID32_SPACE: Failed to create ID32 space. 

Explanation    Failed to create ID32 space.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_INIT_ISSU_PROTO: Failed to initialize ISSU proto. 

Explanation    Failed to initialize the ISSU protocol.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FAILED_TO_UNREG_SES: Failed to unregister [chars] session 
under client([dec]) and entity([dec]) 

Explanation    Failed to unregister the session.

Recommended Action    Enter the show proc mem or show buffs command to check if memory or buffer is full. Shuting down unused tasks or resetting cards usually can recover a memory leak problem. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FOREIGN_OWNED_FIELDS: %s; err code [%s] 

Explanation    The transformation of a foreign owned field (FOF) has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FSM_BADMSG: Session [dec] in received message [chars] is 
wrong. 

Explanation    Sessions on peers are mismatched or were not found.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FSM_DUP_UID: Duplicate unique_id on session [dec]: my_uid 
[dec], peer_uid [dec]. 

Explanation    The requirement that each endpoint must have distinctive identifier has been violated.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FSM_INIT: Fail to create process during FSM init. 

Explanation    Creation of an FSM timer process has failed.

Recommended Action    Check what system resources are available during bootup.

Error Message    %ISSU-3-FSM_MISMATCH_MTU: ISSU nego failed for client %s(%d) entity_id 
%d session %d due to mismatch of mtu size %d & %d. 

Explanation    The ISSU negotiation failed due to a mismatch in the negotiation version MTU size.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu message types, and show issu fsm | include commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FSM_NEGO_SEND_ERR: Client '%s' with ID %d encountered '%s' in 
session %d. 

Explanation    The ISSU negotiation message could not be sent.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, show issu session | include, and show issu fsm commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-FSM_RUNTIME_ERR: [chars] occurs during FSM negotiation in 
session [dec]. 

Explanation    Runtime error occurs during FSM negotiation.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-HANDLE_SIZE: Handle buffer size is %d, should be %d 

Explanation    A statically defined handle buffer size is incorrect.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-INCOMPATIBLE_BASE_CLIENTS: %s 

Explanation    This message displays a list of ISSU base clients found to be incompatible.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-INCOMPATIBLE_PEER_UID: Setting image (%s), version (%s) on 
peer uid (%d) as incompatible 

Explanation    The peer client is incompatible.

Recommended Action    Synchronize the configurations and reload the standby supervisor.

Error Message    %ISSU-3-INCONSISTENT_MSG_TYPE: %s 

Explanation    A runtime registration error has occurred. Message types passed for foreign owned fields (FOFs) are inconsistent.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-IN_USE_UNDER_ENDPOINT: [chars]([dec]) is in use under endpoint 

Explanation    Item is in use under the endpoint.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-IN_USE_UNDER_ENTITY: [chars]([dec]) is in use under 
client([dec]) and entity([dec]) 

Explanation    Item is in use under the client and entity.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-INVALID_ITEM_UNDER_ENDPOINT: Invalid [chars] under endpoint 

Explanation    Invalid item under the endpoint.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-INVALID_ITEM_UNDER_ENTITY: Invalid [chars] under 
client([dec]) and entity([dec]) 

Explanation    Invalid item under the client and entity.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-INVALID_PARAM_UNDER_SES: Invalid params %s under session(%d) 

Explanation    Invalid parameters were detected under the session.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show issu session | include commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-INVALID_VERSION_LOWHIGH: Invalid low([dec]) and high([dec]) 
value for msg([dec]) under client([dec]) and entity([dec]). 

Explanation    Invalid low and high value for group registration.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-IPC_PORT: Port name '[chars]' failure; reason is '[chars]'. 

Explanation    Creation or removal of the named port failed for IPC.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-ISSU_INIT_NOT_COMPLETE: %s 

Explanation    ISSU initialization has not been completed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-JID: Failed to get the local process JID with err %d 

Explanation    The system manager call to collect the job ID has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-MISSING_ITEM_IN_REG: [chars]([dec]) is not available [chars] 
under client([dec]) and entity([dec]) 

Explanation    Item is not available for registration.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-MSG_NEGO_RESULT_CHUNK: Failed to %s element %x 

Explanation    The message negotiation result element could not be locked or freed, indicating an invalid element or corrupted memory.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-MSG_SES_IN_MSG_NOT_FOUND: The intended session %d specified in 
received %s for client %s(%d) is not found. 

Explanation    No session could be found with the session ID specified in the received message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show issu session | include commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NON_ISSU_ID_UNDER_ENDPOINT: Non ISSU [chars] 

Explanation    Peer endpoint does not support ISSU.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NO_PEER_UID: No peer uid found at [chars] 

Explanation    No peer UID with this value was found registered in the ISSU database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_DUMY_CAP_TYPE: Cap type([dec]) is not dumy one. 

Explanation    Cap type is not dummy.

Recommended Action    Enter the show issu cap type | grep cap type command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_FIND_ENTITY: Can not find entity([dec]) under 
client([dec]). 

Explanation    Cannot find entity under the client.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_FIND_FUNCT_UNDER_SESSION: Can not find [chars] under 
[chars] session([dec]). 

Explanation    Cannot find function under the session.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_FIND_MSG_SES: Can not find message session([dec]) [chars]. 

Explanation    Cannot find message session.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_FIND_UNDER_ENDPOINT: Can not find [chars]([dec]) control 
block under endpoint. 

Explanation    Cannot find a control block under the endpoint.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_FIND_UNDER_ENTITY: Can not find [chars]([dec]) control 
block under client([dec]) and entity([dec]). 

Explanation    Cannot find a control block under the client and entity.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_FIND_UNDER_SESSION: Can not find [chars]([dec]) under 
[chars] session([dec]). 

Explanation    Cannot find item under the session.

Recommended Action    Enter the show issu session | grep session id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_REG_UNDER_ENDPOINT: [chars]([dec]) is not registered under 
endpoint. 

Explanation    Item is not registered under the endpoint.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NOT_REG_UNDER_ENTITY: [chars]([dec]) is not registered under 
client([dec]) and entity([dec]) 

Explanation    Item is not registered under the client and entity.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NO_UID: No uid ([dec]) registered with ISSU at [chars] 

Explanation    No UID with this value was found registered in the ISSU database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NULL_CALLBACK_UNDER_ENDPOINT: [chars] callback is NULL for 
registration. 

Explanation    Callback is NULL for registration.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NULL_CALLBACK_UNDER_ENTITY: [chars] callback is NULL for msg 
session registration under client([dec]) and entity([dec]) 

Explanation    Callback is NULL for message session registration.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-NULL_CALLBACK_UNDER_SESSION: Can not register null [chars] 
callback in [chars] session([dec]). 

Explanation    Cannot register NULL callback in the session.

Recommended Action    Enter the show issu session | grep session id and show issu fsm | grep session id commands. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-PEER_IMAGE_INCOMPATIBLE: Peer image (%s), version (%s) on peer 
uid (%d) is incompatible 

Explanation    The peer client is incompatible.

Recommended Action    Synchronize the configurations and reload the standby supervisor.

Error Message    %ISSU-3-PEER_IMAGE_NOT_IN_INCOMP_LIST: Peer image (%s), version (%s) 
on peer uid (%d) is not in the incompatible images list 

Explanation    The peer client is incompatible.

Recommended Action    Synchronize the configurations and reload the standby supervisor.

Error Message    %ISSU-3-PEER_IMAGE_REM_FROM_INCOMP_LIST: Peer image (%s), version (%s) 
on peer uid (%d) being removed from the incompatibility list 

Explanation    The peer client is incompatible.

Recommended Action    Synchronize the configurations and reload the standby supervisor.

Error Message    %ISSU-3-PEER_INCOMP_SET: Peer incompatibility set for image (%s), 
version (%s) on peer uid (%d) 

Explanation    The peer client is incompatible.

Recommended Action    Synchronize the configurations and reload the standby supervisor.

Error Message    %ISSU-3-PEER_UID_CB_IS_NULL: Peer uid control block is NULL 

Explanation    The peer client is incompatible.

Recommended Action    Synchronize the configurations and reload the standby supervisor.

Error Message    %ISSU-3-PROTO_CLIENT_ENTITY_UNREG: Proto Client entity unreg for 
[chars] has failed 

Explanation    A protocol client has failed to unregister its entity with ISSU.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-PROTO_CLIENT_REG: Proto Client registration for [chars] has 
failed 

Explanation    Protocol client has failed to register with ISSU.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-REF_TREE: %s reference tree %s failed 

Explanation    The AVL-based ISSU reference tree operation failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-SESSION_ID_ERROR: Failed to %s session id %d for %s 

Explanation    A session ID related operation failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-SESSION_RENEGOTIATE: Client Attemptiong to renegotiate on 
session [dec] 

Explanation    A client is attempting to renegotiate a session without unregistering it and doing the negotiation over again. This is not allowed.

Recommended Action    Unregister the message session first, and then reregister and attempt the negotiation.

Error Message    %ISSU-3-SET_UNKNOWN_UID: Unknown unique_id is set. 

Explanation    Platform team should provide distinctive identifier for the endpoint.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-TRANSPORT_ERP_UID_CB_IS_NULL: Transport ERP uid control block 
is NULL 

Explanation    The peer client is incompatible.

Recommended Action    Synchronize the configurations and reload the standby supervisor.

Error Message    %ISSU-3-UNKNOWN_ENTITY_ID: Unknown entity id under client([dec]) 

Explanation    There is an unknown entity ID under the specified client.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-UNKNOWN_ID_UNDER_ENDPOINT: Can not use unknown [chars]. 

Explanation    Cannot use the specified unknown ID.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-UNKNOWN_ID_UNDER_ENTITY: Unknown [chars] under client([dec]) 
and entity([dec]) 

Explanation    Unknown ID under the specified client and entity.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-VERSION_LOWHIGH_NOT_MATCH_TABLE_SIZE: Version low([dec]) and 
high([dec]) value for msg([dec]) does not match table size([dec]) under 
client([dec]) and entity([dec]). 

Explanation    Version low and high values for the specified message do not match the specified table size.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-VERSION_OUT_OF_ORDER: Msg version([dec],[dec]) is out of order 
for msg([dec]) under client([dec]) and entity([dec]). 

Explanation    The specified message version is out of order for the specified group registration.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-3-VERSION_OUT_OF_RANGE: Msg version([dec],[dec]) is out of range 
for msg([dec]) under client([dec]) and entity([dec]). 

Explanation    The specified message version is out of range for the specified group registration.

Recommended Action    Enter the show issu client | grep client id command. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISSU-4

Error Message    %ISSU-4-FSM_INCOMP: Version of local ISSU client [dec] in session [dec] 
is incompatible with remote side. 

Explanation    The protocol versions of the local and remote clients are incompatible. These clients cannot communicate with each other.

Recommended Action    Use the show version and show issu clients commands to help verify that the software images are incompatible. Upgrade the software images on each unit to versions that are compatible. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-4-MSG_INCOMP: Message([dec]) is incompatible under msg 
session([dec]). 

Explanation    The specified message is incompatible under the specified message session.

Recommended Action    Enter the show issu session | grep session id and show issu fsm | grep session id commands. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU-4-NEGO_NOT_FINISHED: Negotiation is not finished for client 
[dec], msg session([dec]). 

Explanation    Negotiation is not finished for the specified client and message session.

Recommended Action    Enter the show issu session | grep session id and show issu fsm | grep session id commands. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISSU_CS Messages

This section contains ISSU configuration synchronization messages.

ISSU_CS-3

Error Message    %ISSU_CS-3-BULK_CONFIG_TR: [chars] [chars] 

Explanation    ISSU bulk configuration synchronization transformation failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_CS-3-DL: [chars] [chars] 

Explanation    The ISSU configuration synchronization difference list is displayed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_CS-3-DL_STATS: [chars][dec][chars] 

Explanation    ISSU configuration synchronization difference list statistics are displayed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_CS-3-LBL_CONFIG_TR: [chars] [chars] 

Explanation    ISSU line-by-line configuration synchronization transformation failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_CS-3-SKL: [chars] [chars] 

Explanation    An ISSU configuration synchronization SKL operation failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISSU_CS_DL_MESSAGES Messages

This section contains ISSU configuration synchronization difference list messages.

ISSU_CS_DL_MESSAGES-3

Error Message    %ISSU_CS_DL_MESSAGES-3-DL_CLI_DUMP: [chars][dec][chars][dec][chars] 

Explanation    ISSU configuration synchronization difference list CLI generation statistics are displayed.

Recommended Action    No action is required.

ISSU_ERROR Messages

This section contains ISSU error messages.

ISSU_ERROR-2

Error Message    %ISSU_ERROR-2-CLIENT_INCOMPATIBLE: %s(%d): ISSU Client not compatible 

Explanation    The ISSU client is incompatible with the current version.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-2-NEGO_NOT_DONE: %s(%d): ISSU Negotiation not complete 

Explanation    The ISSU client was unable to complete ISSU negotiation.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-2-NTI_EP_TYPE_REG: %s(%d): Failed to register EP type (%d) 
with NTI: %s (%d) 

Explanation    The ISSU client could not register the endpoint (EP) type with the Negotiation Trigger Infrastructure (NTI).

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-2-NTI_EP_TYPE_UNREG: %s(%d): Failed to unregister EP type 
(%d) with NTI: %s (%d) 

Explanation    The ISSU client could not unregister the endpoint type with NTI.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-2-NTI_REG: %s(%d): Failed to register with NTI: %s (%d) 

Explanation    The ISSU client could not register with NTI.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-2-NTI_UNREG: %s(%d): Failed to unregister with NTI: %s 
(%d) 

Explanation    The ISSU client could not be unregistered with NTI.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISSU_ERROR-3

Error Message    %ISSU_ERROR-3-CAPENTRY_REG: %s(%d): failed to register a capability 
entry (%s) 

Explanation    The ISSU client failed to register a capability entry.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-CAPGROUP_REG: %s(%d): failed to register a capability 
group (%s) 

Explanation    The ISSU client failed to register a capability group.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-CAPTYPE_REG: %s(%d): failed to register capability type 
(%s) 

Explanation    The ISSU client failed to register a capability type.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-CAP_EXCHANGE: %s(%d): Capability exchange failed with 
error (%s) 

Explanation    The capability exchange failed and the ISSU client is unable to process the received capability.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-CAP_REG: %s(%d): failed to register its capabilities 
(%s) 

Explanation    The capabilities of the ISSU client could not be registered.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-CF_SEND: %s(%d): Client failed to send message (%d) 

Explanation    The ISSU client cannot send a negotiation message to a peer.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-CLIENT_REG: %s(%d): Client failed to register (%s) 

Explanation    The ISSU client could not be registered.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-CLIENT_REG_FAILED: %s(%d): Client is not initialized 

Explanation    The ISSU client is not initialized. The negotiation for this client is not yet done.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-ENTITY_REG: %s(%d): failed to register the entity (%s) 

Explanation    The ISSU entity could not be registered.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-ENTITY_UNREG: %s(%d): failed to unregister the entity 
(%s) 

Explanation    The ISSU entity could not be unregistered.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-ICC_SEND: %s(%d): Client failed to send message 

Explanation    The ISSU client cannot send a negotiation message to a peer.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-MSGGROUP_REG: %s(%d): failed to register a message group 
(%s) 

Explanation    The ISSU client cannot register a message group.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-MSGTYPE_REG: %s(%d): failed to register a message type 
(%s) 

Explanation    The ISSU client cannot register a message type.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-MSG_MTU: %s(%d): Client failed to get mtu for message %d 
(%s) 

Explanation    The ISSU client cannot get the MTU for the message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-MSG_NOT_OK: %s(%d): ISSU message type (%d) is not 
compatible 

Explanation    The ISSU process received a message not compatible with the running version.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show logging, and show message type commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-MSG_POLICY: %s(%d): Client failed to negotiate version 
for message type (%d), error (%s) 

Explanation    The ISSU client cannot negotiate the message type with a peer.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-MSG_REG: %s(%d): failed to register its messages (%s) 

Explanation    Messages for the ISSU client could not be registered.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-MTU_NOT_ENOUGH: %s(%d): Requested buffer size (%d) is 
greater than the max MTU size (%d) 

Explanation    The checkpoint buffer size requested is greater than the maximum MTU size supported by the checkpoint feature.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-NEGO_PROCESS: %s(%d): Cannot create process: %s 

Explanation    The process to negotiate the session for the specified ISSU client cannot be created.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-REG_ARBITRATE_CALLBACK: %s(%d): Failed to register first 
speaker arbitration callback - %s)

Explanation    The ISSU client could not register the first speaker arbitration callback.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-SESSION_REG: %s(%d): session failed to register (%s) 

Explanation    The client's ISSU session could not be registered.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-SESSION_UNREG: %s(%d): session (%d) failed to unregister 
(%s) 

Explanation    The client's ISSU session could not be unregistered.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-START_NEGO_FAILED: %s(%d): failed to start negotiation 
(%s) 

Explanation    The ISSU client cannot start its negotiation.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-TRANSFORM_FAILED: %s(%d): %s transformation failed (%s) 

Explanation    The transformation operation for the ISSU message has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_ERROR-3-TRANSFORM_FAILED_DETAILED: %s(%d): %s transformation 
failed for message %d, endpoint %d (%s) 

Explanation    The transformation operation for the ISSU message has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISSU_PROCESS Messages

This section contains ISSU process messages.

ISSU_PROCESS-3

Error Message    %ISSU_PROCESS-3-ABORTVERSION: issu loadversion; %s 

Explanation    The ISSU abortversion command can be run only from the LoadVersion or RunVersion ISSU state.

Recommended Action    Reinitialize the ISSU process.

Error Message    %ISSU_PROCESS-3-ACCEPTVERSION: issu acceptversion; %s 

Explanation    The ISSU acceptversion command did not execute because one of the following conditions was not met:
— The active supervisor was not in the RunVersion ISSU state.
— The active supervisor's ROMMON does not contain the current version.
— The active supervisor's ROMMON does not contain the primary version.
— The primary and current versions are not the same.
— The standby supervisor's ROMMON does not contain the current version.
— The standby supervisor's current and primary image names are different.
— The active supervisor does not have the secondary version.
— The active's secondary version and the standby's current version are different.

Recommended Action    Correct the condition and retry the command.

Error Message    %ISSU_PROCESS-3-COMMITVERSION: issu commitversion; %s 

Explanation    The ISSU commitversion command did not execute because one of the following conditions was not met:
— The current ISSU state is not RunVersion.
— The secondary version does not exist on the standby supervisor.
— The standby BOOT variable does not exist.
— The new image is not the first in BOOT on the standby supervisor.
— The active BOOT variable is not set.
— The primary version does not exist on the active supervisor.
— The new image is not the first in the active BOOT.
— The configuration register is not 0x2102.

Recommended Action    Correct the error condition and retry the command.

Error Message    %ISSU_PROCESS-3-CONFIGREG: ISSU process is in progress; Changing 
configuration register might disrupt the upgrade process 

Explanation    The configuration register value should not be changed while the ISSU process is in progress.

Recommended Action    The low-order byte of the configuration register should be 0x02 during the upgrade process.

Error Message    %ISSU_PROCESS-3-FILESYS: '[chars]' filesystem does not exist 

Explanation    Verification of the file system failed.

Recommended Action    Download the file to the flash disk.

Error Message    %ISSU_PROCESS-3-IMAGE: %s is loading the wrong image [ %s ], expected 
image [ %s ] 

Explanation    The wrong image is being loaded during the ISSU process.

Recommended Action    Check the detail state of the ISSU process and make sure that the correct images are loaded on the active and standby supervisors.

Error Message    %ISSU_PROCESS-3-IPC_AGENT: [chars] [ [chars] ] 

Explanation    The ISSU process IPC agent had an error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_PROCESS-3-IPC_MSG: %s 

Explanation    An error occurred in the setup of the interprocess communication (IPC) message queue.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_PROCESS-3-LOADVERSION: %s 

Explanation    The ISSU loadversion command did not execute because one of the following conditions was not met:
— The standby device is not yet in the HOT state.
— The active or standby device's unit ID is wrong.
— The ISSU process is not in the INIT state.
— The active or standby image does not exist in flash memory.
— The active and standby image names are not the same.
— The configuration register value is not 0x2102.

Recommended Action    Correct the error condition and retry the command.

Error Message    %ISSU_PROCESS-3-NVRAM: [chars] 

Explanation    NVRAM variables are not set properly.

Recommended Action    The ISSU commands or the hardware module command did not set the variables properly. Fix the error and retry the command.

Error Message    %ISSU_PROCESS-3-PARAMETERS: [chars] ([chars]) parameters are wrong 

Explanation    The system could not be configured for ISSU.

Recommended Action    Fix the error and retry the command.

Error Message    %ISSU_PROCESS-3-PEER: %s 

Explanation    The ISSU process cannot continue with negotiation because it cannot verify the peer's state.

Recommended Action    Make sure the peer is present and try again. If the problem persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, show version, and show issu state commands and your pertinent troubleshooting logs.

Error Message    %ISSU_PROCESS-3-PRST: %s 

Explanation    The specified persistent variables are not set properly.

Recommended Action    Check the ISSU commands and the hw-module command to determine whether the specified variables are set properly.

Error Message    %ISSU_PROCESS-3-RF: [chars] [ [chars] ] 

Explanation    The ISSU process RF client had an error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_PROCESS-3-ROLLBACK_TIMER: [chars] 

Explanation    The rollback timer could not be configured.

Recommended Action    Fix the error and retry the command.

Error Message    %ISSU_PROCESS-3-RUNVERSION: issu runversion; %s 

Explanation    The ISSU runversion command did not execute because one of the following conditions was not met:
— The standby device is not in the RF STANDBY HOT state.
— The current ISSU state is not LoadVersion.
— The primary version image does not exist in the active supervisor's ROMMON.
— The configuration register value is not 0x2102.
— The ISSU state could not be set to RunVersion.

Recommended Action    Correct the error condition and retry the command.

Error Message    %ISSU_PROCESS-3-SYSTEM: [chars] 

Explanation    The system could not be configured for ISSU.

Recommended Action    Correct the error condition and retry the command.

Error Message    %ISSU_PROCESS-3-TRANSFORM: [chars] [ [chars] ] 

Explanation    The ISSU process transform utility had an error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %ISSU_PROCESS-3-UAM: %s 

Explanation    An unexpected return code failure was received from the Upgrade Analysis Module (UAM).

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

ISSU_PROCESS-7

Error Message    %ISSU_PROCESS-7-DEBUG: %s 

Explanation    This message displays debug commands for the ISSU process. The system is attempting to recover from an unknown error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, and show logging commands and your pertinent troubleshooting logs.

ISSU_PROXY Messages

This section contains ISSU proxy messages.

ISSU_PROXY-3

Error Message    %ISSU_PROXY-3-ISSU_PROXY_TIMEOUT: ICC Timed Out after waiting for 
%dsecs. 

Explanation    The ISSU proxy on the route processor initiated an asynchronous intercard communication (ICC) call to the switch processor to perform an ISSU command. This call did not return within the wait period.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IXP_MAP Messages

This section contains ESF network processor client mapper (IXP_MAP) messages.

IXP_MAP-3

Error Message    %IXP_MAP-3-ATOM: [chars] error detected: [chars] [chars] [hex] [hex] 

Explanation    A software programming error for the ATOM ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-DROP_BLOCK: [chars] error detected - [hex] [hex] [dec] 
[dec] 

Explanation    An error was detected during the processing of ESF network processor drop block allocations.

Recommended Action    This is a software programming error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-EXMEM: [chars] [chars] error detected - [chars] ([dec]) 

Explanation    An error was detected managing the external memory of a network processor.

Recommended Action    This is a software programming error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-HQF: [chars] error detected: [chars] [chars] [hex] [hex] 

Explanation    A software programming error for the HQF ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-INITFAIL: Initialization Failed - [chars]: [chars] [chars] 

Explanation    Memory needed to service one or more network processors could not be initialized.

Recommended Action    Try to reload the Cisco IOS image on the affected card or platform. If the error persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-INTF: [chars] error detected: [chars] [chars] [hex] [hex] 

Explanation    A software programming error for the interface ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-LOCK_BLOCK: [chars] error detected - [hex] [dec] [dec] 
[dec] 

Explanation    An error was detected during the processing of ESF network processor lock bit allocations.

Recommended Action    This is a software programming error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-LOCK_LIST: [chars] error detected - [hex] [dec] [dec] [dec] 

Explanation    An error was detected during the processing of ESF network processor lock bit allocations.

Recommended Action    This is a software programming error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-MAXEXCEED: ESF NP Mapper Max Services Exceeded - [chars]: 
[chars] [dec] 

Recommended Action    Change the configuration to reduce the number of services configured. If the error persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-MPLSOGRE: [chars] error detected: [chars] [chars] [hex] 
[hex] 

Explanation    A software programming error for the MPLSOGRE ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-NOMEM: Memory Allocation Failure - [chars] : [chars]([hex]) 

Explanation    Memory required to service one or more network processors could not be allocated.

Recommended Action    This error may indicate that more memory must be installed on the affected card or platform to service all the features and related entities enabled by the configuration. Attempt to reload the Cisco IOS image on the affected card or platform. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-NOMEM_S: Memory Allocation Failure - [chars]: [chars] 
[chars] 

Explanation    Memory required to service one or more network processors could not be allocated.

Recommended Action    This error may indicate that more memory must be installed on the affected card or platform to service all the features and related entities enabled by the configuration. Attempt to reload the Cisco IOS image on the affected card or platform. If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-NOTFOUND: ESF NP Client Mapper - [chars]: [chars] [hex] 

Explanation    The ESF network processor client mapper could not locate a required software element.

Recommended Action    Try to reload the Cisco IOS image on the affected card or platform. If the error persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-NPUNKNOWN: Unsupported NP - [chars]: [chars] [chars] 

Explanation    An unsupported network processor has been detected.

Recommended Action    Verify that the correct Cisco IOS image is loaded on the affected card or platform for the configured features. If the error persists,

Recommended Action    Verify that the correct Cisco IOS image is loaded on the affected card or platform for the configured features. If the error persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-QOS: [chars] error detected: [chars] [chars] [hex] [hex] 

Explanation    A software programming error for the QOS ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-QOS_CONFIG: [chars] error detected: [chars] [chars] [hex] 
[hex] 

Explanation    A configuration error for the QoS ESF network processor client mapper was detected. This configuration error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition.

Recommended Action    Change the configuration to correct the QoS ACL configuration problem. If the condition persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-STATS_BLOCK: [chars] error detected - [hex] [hex] [dec] 
[dec] [dec] 

Explanation    An error was detected during the processing of ESF network processor statistics block allocations.

Recommended Action    This is a software programming error. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-4-STUCK: Client ID([hex], [hex]) not ready on [chars] 

Explanation    During reset of the ESF network processor, one or more network processor clients had not completed stop processing.

Recommended Action    The system should still operate normally, however, statistics or state collected before the ESF network processor was reset may have been lost. If the error persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-TTFIB: [chars] error detected: [chars] [chars] [hex] [hex] 

Explanation    A software programming error for the VPLS ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-VPLS: [chars] error detected: [chars] [chars] [hex] [hex] 

Explanation    A software programming error for the VPLS ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-3-WRED: [chars] error detected: [chars] [chars] [hex] [hex] 

Explanation    A software programming error for the WRED ESF network processor client mapper was detected.

Recommended Action    This software programming error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. If the error persists, reset the affected device. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

IXP_MAP-4

Error Message    %IXP_MAP-4-IPC_FAIL: ESF IPC Command failed - [chars] NP=[chars] 
(cmd=[dec] me=[dec] rc=[dec]) 

Explanation    An IPC command sent to the ESF network processor has failed.

Recommended Action    This error indicates a possible problem with the network processor hardware or microcode. Reload the affected hardware to clear the condition. If the error persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %IXP_MAP-4-QUEUE_LIMIT_EXCEED: Warning: Line card default queue-limit 
exceeds the maximum transmit packet buffers ([dec]). To ensure high priority 
traffic is not dropped, apply a QOS policy on each interface and adjust the 
queue-limit so that the total of the queue-limits on this line card is less than 
the maximum transmit packet buffers. 

Explanation    An error for the HQF ESF network processor client mapper was detected. The total of the default queue imits exceeds the maximum transmit packet buffers for this line card. Under high-traffic conditions, the line card may run out of packet buffers and drop high-priority traffic.

Recommended Action    This configuration error is not considered fatal to the operation of the ESF network processors. The software is designed to detect and report the error condition. Apply the QoS policy configuration in the output direction of each interface. Adjust the queue limit so that the total of the queue limits on this line card is less than the maximum transmit packet buffers. If this message recurs, copy the message exactly as it appears on the console or in the system log. Enter the show policy-map interface command to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

KEYMAN Messages

This section contains key string encryption (KEYMAN) messages.

KEYMAN-4

Error Message    %KEYMAN-4-KEYSTR_BAD_CRYPTO: Bad encrypted keystring for key id [dec]. 

Explanation    The system could not successfully decrypt an encrypted key string. The key string may have been corrupted during system configuration.

Recommended Action    Reenter the key string command, and reconfigure the key string.

Error Message    %KEYMAN-4-KEYSTR_CRYPTO_TYPE: Type [dec] encryption unknown. 
Interpreting keystring as literal 

Explanation    The system does not recognize the format type. A key string format type value of 0 (unencrypted key string) or 7 (hidden key string), followed by a space, can precede the actual key string to indicate its format. An unknown type value will be accepted, but the system will consider the key string as being unencrypted.

Recommended Action    Use the correct format for the value type or remove the space following the value type.

KEYSTORE_SP Messages

This section contains keystore (KEYSTORE) messages.

KEYSTORE_SP-3

Error Message    %KEYSTORE_SP-3-HW_BAD_EEPROM_ERR: Bad EEPROM cell reported in hardware 
keystore. 

Explanation    A cell in the keystore EEPROM has failed. Write operations are not producing correct results.

Recommended Action    Report this error to your Cisco technical support representative and arrange to have the hardware keystore on the supervisor card replaced.

LANMGR Messages

Error Message    %LANMGR-4-BADRNGNUM: Ring number mismatch on [chars], shutting down 
the interface 

Explanation    The router detected a conflict in assigned ring numbers for the specified Token Ring. The Ring Parameter Server (RPS) function was shut down to prevent potentially incorrect information from being sourced onto the ring.

Recommended Action    Check all bridges connected to this Token Ring and ensure that they are using the same assigned ring number.

L2 Messages

This section contains Layer 2 (L2) messages.

L2-3

Error Message    L2-3-DUP_REG: L2 Forwarding Engine: [chars] Attempt to program 
duplicate MAC address 

Explanation    There was an attempt to program a duplicate MAC address in the match registers. [chars] indicates the source of the attempt.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_AGING Messages

This section contains Layer 2 aging (L2_AGING) messages.

L2_AGING-2

Error Message    %L2_AGING-2-DEC_EN_FAIL: Failed to initialize Distributed EtherChannel 

Explanation    One or more resources that are required for the distributed EtherChannel operation are in use.

Recommended Action    Remove the monitor session reserved for service modules by entering the no monitor session service module command, and then try to reinitialize the operation.

Error Message    %L2_AGING-2-MALLOC_FAIL: [chars]: Failed to allocate memory for 
bitlist 

Explanation    There was no memory available to create the bit list.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_AGING-2-SIG_INST_FAIL: [chars]: Failed to install signal handler 

Explanation    A signal handler could not be installed for a process that involves Layer 2 aging.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_APPL Messages

This section contains Layer 2 application (L2_APPL) messages.

L2_APPL-0

Error Message    %L2_APPL-0-TASK_SPAWN_FAIL: Failed to spawn task "[chars]"

Explanation    The specified initializing task failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_APPL-4

Error Message    %L2_APPL-4-MAC_MOVE: Host [enet] is flapping between port [chars] and 
port [chars] 

Explanation    A host is going up and down between ports.

Recommended Action    Examine the network for possible loops.

Error Message    %L2_APPL-4-MAC_USAGE: MAC usage is currently [dec]% 

Explanation    MAC usage is exceeded for the Layer 2 monitoring feature.

Recommended Action    No action is required.

Error Message    %L2_APPL-4-UNKMESG: Unknown received message [dec] 

Explanation    An internal error occurred. There might be a mismatch between image versions.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_ASIC Messages

This section contains Layer 2 forwarding engine messages.

L2_ASIC-0

Error Message    %L2_ASIC-0-FATAL_INTR: L2 Forwarding Engine: fatal interrupt: int 
status [hex], 
int mask [hex]

Explanation    Critical interrupts indicate that EARL may no longer be functioning.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_ASIC-1

Error Message    %L2_ASIC-1-SCP_Q_CREATE_FAIL: Failed to create L2 Forwarding Engine 
SCP queue 

Explanation    SCP queue creation has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_ASIC-1-TASK_CREATE_FAIL: Failed to create L2 Forwarding Engine 
fatal interrupt patch task 

Explanation    A task creation failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_ASIC-1-THRO_RES_ALLOC_FAIL: Failed to allocate throttle resource 

Explanation    Throttle resource allocation has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_ASIC-2

Error Message    %L2_ASIC-2-L2L3_SEQ_ERR: L2 Seq #[hex], L3 Seq #[hex], L2L3 Mismatch 
seq #[hex] 

Explanation    A Layer 2 forwarding engine Layer 2-to-Layer 3 sequence error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_ASIC-2-PARITY_ERR: L2 Forwarding Engine: parity intr #[dec]: 
address [hex], Data: [hex], [hex], [hex], [hex] 

Explanation    A parity error was detected while accessing the forwarding table.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_ASIC-2-RESET_LC: Resetting the linecard [dec]. Error code [dec] 

Explanation    Failed to receive an SCP response or received a response with a status of not-ok.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_ASIC-2-SEQ_ERR: [chars] seq. error: Seq #[hex], Intr. status 
#[hex], Cntrl1 #[hex], Cntrl2 #[hex] 

Explanation    A Layer 2 forwarding engine sequence error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_ASIC-4

Error Message    %L2_ASIC-4-INV_MSG: Received [chars] message from slot [dec] 

Explanation    A message was received from an invalid line card.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_ASIC-4-INV_REG: L2 Forwarding Engine: Attempt to [chars] invalid 
register 

Explanation    An internal error has occurred. An attempt was made to read or write to an invalid Layer 2 forwarding engine register.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2TP Messages

This section contains Layer 2 Tunneling Protocol (L2TP) messages.

L2TP-3

Error Message    %L2TP-3-CRITICAL: %s 

Explanation    An critical event was processed by the Layer 2 Tunneling Protocol (L2TP) subsystem.

Recommended Action    No action is required.

Error Message    %L2TP-3-ILLEGAL: %s: %s 

Explanation    An illegal event was processed by the Layer 2 Tunneling Protocol (L2TP) subsystem.

Recommended Action    No action is required.

L2TP-5

Error Message    %L2TP-5-IGNOREICMPMTU: Ignoring received ICMP Type 3 Code 4, due to 
pmtu min or max setting 

Explanation    An ICMP Type 3 Code 4 packet has been received, indicating that fragmentation is needed, but the 'don't fragment' (DF) bit is set. This packet has specified a next-hop MTU that is smaller or greater than the current minimum or maximum path MTU discovery MTU value. The ICMP packet was ignored and the MTU has not been changed.

Recommended Action    To allow the ICMP packet to be accepted and used to decrease or increase the MTU, enter the vpdn pmtu min command to decrease the minimum MTU allowed and enter the vpdn pmtu max command to increase the maximum MTU that is allowed. The minimum value specified is the minimum MTU that is allowed, and the maximum value specified is the maximum MTU that is allowed.

L2TUN Messages

This section contains Layer 2 Tunneling Protocol (L2TUN) messages.

L2TUN-3

Error Message    %L2TUN-3-ILLEGAL: %s 

Explanation    An illegal event was processed by the Layer 2 Tunneling (L2TUN) subsystem.

Recommended Action    No action is required.

L2_MMC Messages

This section contains Layer 2 MAC move counter (L2_MMC) messages.

L2_MMC-3

Error Message    %L2_MMC-3-TASK_SPAWN_FAIL: L2 MMC process cannot be created 

Explanation    The Layer 2 MAC move counters (MMC) process cannot be created.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L2_MMC-4

Error Message    %L2_MMC-4-MMC_FIRST: MAC Move(s) are detected 

Explanation    The feature is enabled and the first MAC move(s) have been detected.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L2_MMC-4-MMC_MAX: Maximum limit for MAC move counters exceeded for 
vlan %d 

Explanation    The maximum limit has been exceeded for MAC move counters (MMC) on the specified VLAN.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L3_ASIC Messages

This section contains Layer 3 CEF engine messages.

L3_ASIC-1

Error Message    %L3_ASIC-1-ERR_NF_PARITY: Netflow table parity error can't be fixed by 
software. 

Explanation    NetFlow table parity errors are too many to be fixed by software.

Recommended Action    Reload the system. If the messages continue for the same module after a reload, contact your Cisco technical support representative and provide the output of the show module command to obtain a replacement for that module.

L3_ASIC-4

Error Message    %L3_ASIC-4-ERR_INTRPT: Interrupt [chars] occurring in L3 CEF Engine. 

Explanation    An error interrupt is occurring for the Layer 3 CEF engine.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Enter the show earl status command on the consoles of the switch supervisor and any DFC-enabled line cards to gather data that may help identify the cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information that you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L3_COMMON Messages

This section contains Layer 3 common ISSU messages.

L3_COMMON-3

Error Message    %L3_COMMON-3-ERROR: %s 

Explanation    An error has occurred in the Layer 3 in-service software upgrade (ISSU) process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L3_MGR Messages

This section contains Layer 3 manager messages.

L3_MGR-3

Error Message    %L3_MGR-3-ERROR: %s: %s 

Explanation    An error has occurred in the Layer 3 in-service software upgrade (ISSU) process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L3_MGR_ISSU Messages

This section contains Layer 3 in-service software upgrade (ISSU) manager messages.

L3_MGR_ISSU-3

Error Message    %L3_MGR_ISSU-3-ERROR: %s: %s 

Explanation    An error has occurred in the Layer 3 ISSU manager process.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L3MM Messages

This section contains Layer 3 Mobility Manager (L3MM) messages.

L3MM-4

Error Message    %L3MM-4-AP_DB_ADD: Failed to add AP to DB { AP: [enet], [IP_address]} 

Explanation    The L3MM failed to add the entry for the specified access point (AP) into the AP database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L3MM-4-AP_DB_DEL: Failed to delete AP from DB { AP: [enet], 
[IP_address]} 

Explanation    The L3MM failed to delete the entry for the specified AP from the AP database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L3MM-4-DUP_AP_IPADDR: AP [enet] is requesting ip [IP_address] which 
is being used by another AP 

Explanation    The L3MM detected that an access point requested an IP address that is being used by another access point in the network.

Recommended Action    Change the IP address of one of the two access points.

Error Message    %L3MM-4-DUP_IPADDR: MN [enet] is requesting ip [IP_address] which is 
being used by MN [enet] 

Explanation    The L3MM detected that a mobile node requested an IP address that is being used by another mobile node in the network.

Recommended Action    Change the IP address of one of the two mobile nodes.

Error Message    %L3MM-4-INIT_FAIL: Initialization failure; reason: [chars] 

Explanation    The L3MM failed to initialize due to the specified reason.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L3MM-4-MALLOC_FAIL: Memory allocation failure [chars] 

Explanation    The L3MM failed to allocate memory that was needed to perform an operation or to respond to an event.

Recommended Action    Increase the memory on the router processor of the supervisor engine.

Error Message    %L3MM-4-MN_IPDB_ADD: Failed to add MN to MN DB { MN: [enet], 
[IP_address]} 

Explanation    The L3MM failed to add the entry for the specified mobile node into the mobile node IP database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L3MM-4-MN_IPDB_DEL: Failed to delete MN from IP DB { MN: [enet], 
[IP_address]} 

Explanation    The L3MM failed to delete the entry for the specified mobile node from the mobile node IP database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L3MM-4-MN_MACDB_ADD: Failed to add MN to MAC DB { MN: [enet], AP: 
[IP_address] } 

Explanation    The L3MM failed to add the entry for the specified mobile node into the mobile node MAC database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %L3MM-4-MN_MACDB_DEL: Failed to delete MN from MAC DB { MN: [enet], 
[IP_address], AP: [IP_address], WNID: [dec] } 

Explanation    The L3MM failed to delete the entry for the specified mobile node from the mobile node MAC database.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

L3MM-5

Error Message    %L3MM-5-WLAN: Wireless LAN Module in slot [dec] is [chars] 

Explanation    The L3MM detected a change in the state of the wireless LAN module in the specified slot. If the module is now on line, the L3MM starts accepting access-point and mobile-node registrations from the WDS on the module. If the module is now off line, the L3MM purges all access points and mobile nodes received from the module.

Recommended Action    No action is required.

Error Message    %L3MM-5-WLAN_COMM_ABORT: Communication with Wireless LAN Module in 
slot [dec] aborted ([chars]) 

Explanation    The L3MM detected a communication failure with the wireless LAN module specified in the error message above. The L3MM will respond by purging its access point and mobile node databases as if the module went offline. However, the module will not be reset by the L3MM.

Recommended Action    No action is required.

Error Message    %L3MM-5-WLAN_PWR_DN: Wireless LAN Module in slot [dec] will be powered 
down, another module is already active 

Explanation    The L3MM detected a wireless LAN module trying to come online, while another module was already functional as the active wireless LAN module. The L3MM does not support more than one wireless LAN module on line in the chassis at a given time, which is why this module will be powered down.

Recommended Action    No action is required.

L3TCAM Messages

This section contains Layer 3 TCAM Manager (L3TCAM) messages.

L3TCAM-3

Error Message    %L3TCAM-3-SIZE_CONFLICT: [chars] requires enabling extended routing 

Explanation    The TCAM entry has not been configured to enable extended routing. In order to support this feature, it is required that the TCAM entry be configured to enable extended routing.

Recommended Action    Modify the Switch Database Management template so that the switch is enabled to support the 144-bit Layer 3 TCAM. Enter the sdm prefer extended-match, sdm prefer access extended-match, or sdm prefer routing extended-match global configuration command, then reload the switch by entering the reload privileged EXEC command.

Error Message    %L3TCAM-3-TOO_MANY_VRF: Exceed the maximum number of VRF allowed 

Explanation    The number of VPNs has exceeded the maximum number of VPNs that are allowed in the VPN routing and forwarding table on this hardware platform.

Recommended Action    Reconfigure your switch to limit the number of VRFs. Do not define more than seven VRFs when you are entering the ip vrf vrf-name command, with vrf-name being the name of the VRF instance, in global configuration mode.

LACP Messages

This section contains Link Aggregation Control Protocol (LACP) messages.

LACP-4

Error Message    %LACP-4-MULTIPLE_NEIGHBORS: Multiple neighbors detected on %s 

Explanation    The Link Aggregation Control Protocol (LACP) detected multiple neighbors on the specified interface.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LAPB Messages

This section contains line card Link Access Procedure, Balanced (LAPB) messages.

Error Message    %LAPB-2-NOBUF: Interface [chars], no buffer available to [chars] 

Explanation    There was insufficient memory for the LAPB protocol engine to send a message.

Recommended Action    This message is acceptable if it occurs infrequently, because the LAPBprotocol is designed to handle loss of frames. Frequent occurrences can cause disruption of service. The system can be configured to ease memory demands or, if conditions warrant, the system can be upgraded to a larger memory configuration.

LC Messages

This section contains line card (LC) messages.

LC-2

Error Message    %LC-2-BADSUBSLOT: Out of range Line Card slot [dec] Sub Module slot 
[dec] 

Explanation    The software specified an out-of-range submodule slot.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LC-3

Error Message    %LC-3-LC_CHUNK: Unable to [chars] for Linecard Slot [dec] 

Explanation    A memory shortage may exist.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC-3-LC_QUEUE: Unable to [chars] for Linecard Slot [dec] 

Explanation    A memory shortage may exist.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LC_10G Messages

This section contains Hamptons 10G trunk card-related messages.

LC_10G-3

Error Message    %LC_10G-3-ACCESS_FAIL: [chars] Access Fail 

Explanation    A read or write operation to the line card redundancy controller (LRC) scratch pad register has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-AFOVR_ERR: Autofailover Error [chars] 

Explanation    The optical switch has encountered an error during an autofailover operation.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-AFOVR_EVNT: Autofailover event occured [chars] 

Explanation    An autofailover event has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-CDL_HEC_ERR_THR: CDL HEC Errors threshold [chars] 

Explanation    The threshold of allowable converged data link (CDL) header error control (HEC) errors has been exceeded.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-CRC_ERR_THR: CRC Errors threshold [chars] 

Explanation    The threshold of allowable cyclic redundancy check (CRC) errors has been exceeded.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-ETH_DCC_LPBK_FAIL: EthernetDcc loopback Fail 

Explanation    A loopback operation through the Ethernet backplane has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-IDPROM_ACCESS_FAIL: Idprom Access Fail 

Explanation    The IDPROM could not be read or checked.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-INTERNAL_CRITICAL: [chars] 

Explanation    A critical internal error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-INTERNAL_ERROR: [chars] 

Explanation    An internal error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-INT_LPBK_FAIL: Internal Card loopback Fail 

Explanation    A loopback attempt that was internal to the card has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-LASER_AUTO_SHUTDOWN: Auto Laser Shutdown [chars] 

Explanation    The laser has been automatically shut down.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-LASER_BIAS_ALARM: Optic Laser Bias Alarm [chars] 

Explanation    An error involving laser bias has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-LASER_TEMP_ALARM: Optic Laser Temperature Alarm [chars] 

Explanation    An error involving the temperature of the optics laser has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-LASER_TX_FAULT: Optic Laser Transmit Fault [chars] 

Explanation    An error involving optics laser transmission has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-LOSS_OF_LOCK: Transceiver Loss of Lock [chars] 

Explanation    The transceiver has lost the lock onto the incoming signal.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-LOSS_OF_SYNC: Transceiver Loss of Sync [chars] 

Explanation    The transceiver has lost its frame synchronization.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-LPBK_THRU_PSC_FAIL: loopback through PSC Fail 

Explanation    A internal card loopback attempt through the processor and switch card (PSC) has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_AFOVR_ERR_ALM: Optical Switch Error [chars] [chars] 
[chars] 

Explanation    An optical switch error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_AFOVR_EVNT_ALM: AutoFailover Event [chars] [chars] 
[chars] 

Explanation    An autofailover event has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_AUTO_LASER_SHUTDOWN: Auto Laser Shutdown [chars] [chars] 
[chars] 

Explanation    The laser has been shut down.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_LASER_BIAS_ALM: Laser Bias Alarm [chars] [chars] [chars] 

Explanation    An error involving trunk laser bias has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_LASER_TEMP_ALM: Laser Temperature Alarm [chars] [chars] 
[chars] 

Explanation    An error involving the temperature of the trunk laser has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_LASER_TX_FLT_ALM: Laser Transmit Fault [chars] [chars] 
[chars] 

Explanation    An error involving trunk laser transmission has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_LOSS_OF_LOCK_ALM: Loss of Lock [chars] [chars] [chars] 

Explanation    A loss-of-lock event has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-MIB_LOSS_OF_SYNC_ALM: Loss of Sync [chars] [chars] [chars] 

Explanation    A loss-of-synchronization event has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_10G-3-SYML_ERR_THR: Symbol Errors threshold [chars] 

Explanation    The threshold of allowable symbol errors has been exceeded.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LC_2P5G Messages

This section contains Hamptons 2.6G trunk card-related messages.

LC_2P5G-3

Error Message    %LC_2P5G-3-ACCESS_FAIL: Access Fail [chars] 

Explanation    A read or write operation to the LRC scratch pad register has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-AFOVR_ERR: Autofailover Error [chars] 

Explanation    The optical switch failed to perform an autofailover operation.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-5-AFOVR_EVNT: Autofailover event occured [chars] 

Explanation    An autofailover event has occurred.

Recommended Action    No action is required.

Error Message    %LC_2P5G-3-CDL_HEC_ERR_THR: CDL HEC Errors threshold [chars] 

Explanation    The threshold of allowable converged data link (CDL) header error control (HEC) errors has been exceeded.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-CRC_ERR_THR: CRC Errors threshold [chars] 

Explanation    The threshold of allowable CRC errors has been exceeded.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-ETH_DCC_LPBK_FAIL: EthernetDcc loopback Fail [chars] 

Explanation    A loopback operation through the Ethernet backplane has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-IDPROM_ACCESS_FAIL: Idprom Access Fail [chars] 

Explanation    The IDPROM could not be read or checked.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-2-INTERNAL_CRITICAL: [chars] 

Explanation    An internal critical error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-INTERNAL_ERROR: [chars] 

Explanation    An internal error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-INT_LPBK_FAIL: Internal Card loopback Fail [chars] 

Explanation    A loopback operation that was internal to the card has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-5-LASER_AUTO_SHUTDOWN: Auto Laser Shutdown [chars] 

Explanation    The laser has been automatically shut down.

Recommended Action    No action is required.

Error Message    %LC_2P5G-3-LASER_DEGRADATION_ALARM: Optic Laser Degradation Alarm 
[chars] 

Explanation    The transmission power of the optics laser module is degrading.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-LASER_NO_LIGHT_ALARM: Optic Laser Loss of Light Alarm 
[chars] 

Explanation    The optics laser has experienced a loss of light.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-LASER_TX_FAULT: Optic Laser Transmit Fault [chars] 

Explanation    An optics laser transmission fault has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-LASER_WAVE_LN_DEV_ALARM: Optic Laser Wavelength Deviation 
Alarm [chars] 

Explanation    The wavelength of the optics laser module has deviated.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-LOSS_OF_LOCK: Transceiver Loss of Lock [chars] 

Explanation    The receiver has lost the lock on the incoming signal.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-LOSS_OF_SYNC: Transceiver Loss of Sync [chars] 

Explanation    The decoder has lost its frame synchronization.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-LPBK_THRU_PSC_FAIL: loopback through PSC Fail [chars] 

Explanation    An internal card loopback operation through the processor and switch card (PSC) has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-MIB_AFOVR_ERR_ALM: Optical Switch Error [chars] [chars] 
[chars] 

Explanation    An autofailover operation for the optical switch has failed.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-5-MIB_AFOVR_EVNT_ALM: AutoFailover Event [chars] [chars] 
[chars] 

Explanation    An autofailover event has occurred.

Recommended Action    No action is required.

Error Message    %LC_2P5G-5-MIB_AUTO_LASER_SHUTDOWN: Auto Laser Shutdown [chars] 
[chars] [chars] 

Explanation    The laser has been automatically shut down.

Recommended Action    No action is required.

Error Message    %LC_2P5G-3-MIB_CVRD_ERR_THR: CVRD Error Threshold Exceeded [chars] 
[chars] [chars] 

Explanation    The threshold of allowable symbol errors has been exceeded.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-MIB_LASER_DEG_ALM: Laser Degradation Alarm [chars] [chars] 
[chars] 

Explanation    The transmission power of the optics laser module is degrading.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-MIB_LASER_TX_FLT_ALM: Laser Transmit Fault [chars] [chars] 
[chars] 

Explanation    An optics laser transmission fault has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-MIB_LASER_WV_DEV_ALM: Laser Wavelength Deviation Alarm 
[chars] [chars] [chars] 

Explanation    The wavelength of the optics laser module has deviated.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-MIB_LOSS_OF_LOCK_ALM: Loss of Lock [chars] [chars] [chars] 

Explanation    The receiver has lost its lock on the incoming signal.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-MIB_LOSS_OF_SYNC_ALM: Loss of Sync [chars] [chars] [chars] 

Explanation    The decoder has lost its frame synchronization.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs..

Error Message    %LC_2P5G-3-MIB_NO_LIGHT_ALM: Laser Loss of Light Alarm [chars] [chars] 
[chars] 

Explanation    An error involving a loss of light for the optics laser has occurred.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LC_2P5G-3-SYML_ERR_THR: Symbol Errors threshold [chars] 

Explanation    The threshold of allowable symbol errors has been exceeded.

Recommended Action    Check that the cables connected to the Rx transciever are plugged in, are not bent or twisted, and are in good condition. Check the physical state (transmit laser power level) and configuration of the remote end connected to the port associated. If the error message persists, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LCMDC Messages

This section contains Cisco Optical Networking Systems (ONS) 15540 Extended Services Platform (ESP) messages.

LCMDC-3

Error Message    %LCMDC-3-FPGA_ACCESS_FAIL: Alarm: [chars], [chars], [chars], [chars], 
[chars] 

Explanation    An alarm has occurred. The message text provides additional details on the cause of the error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LCMDC-6

Error Message    %LCMDC-6-TX_ALARM_SOAK: [chars]

Explanation    An alarm has occurred. The message text provides additional details on the cause of the error.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LCR Messages

This section contains Line Card Registry (LCR) messages.

LCR-6

Error Message    %LCR-6-FAILED_MCAST: Failed to send exported registry request %d to 
mcast group 

Explanation    A communication failure occurred while attempting to send an exported registry request to a multicast group.

Recommended Action    No action is required.

Error Message    %LCR-6-FAILEDRCV: Failed to process registry request [dec] 

Explanation    A request received on a receiver could not be processed successfully.

Recommended Action    No action is required.

Error Message    %LCR-6-FAILED_RCV_ON_ACTIVE: Failed to process registry request [dec] 
- on active supervisor SP 

Explanation    A request received on the active supervisor engine could not be processed successfully.

Recommended Action    No action is required.

LDP Messages

This section contains Label Distribution Protocol (LDP) messages.

LDP-3

Error Message    %LDP-3-ISSU_XFORM: ISSU [chars] transformation failed for msg type 
([dec])[chars]. 

Explanation    The LDP could not upgrade or downgrade a checkpointing message.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LDP-3-RECONNECT: [chars] 

Explanation    An error occurred while parsing the incoming LDP initialization message. The FT reconnect timer value received was greater than the locally-configured forwarding state holding timer value.

Recommended Action    Reconfigure the forwarding state holding timer value.

LDP-5

Error Message    %LDP-5-CLEAR_CHKPT: Clear LDP bindings checkpoint state ([chars]) by 
[chars] 

Explanation    The checkpoint state for one or more LDP bindings has been reset.

Recommended Action    No action is required.

Error Message    %LDP-5-CLEAR_NBRS: Clear LDP neighbors ([chars]) by [chars] 

Explanation    One or more LDP neighbor sessions has been reset.

Recommended Action    No action is required.

Error Message    %LDP-5-GR: [chars] 

Explanation    An informational LDP notice was generated for a graceful restart event.

Recommended Action    No action is required.

Error Message    %LDP-5-SP: [chars] 

Explanation    An informational LDP notice was generated for a session protection event.

Recommended Action    No action is required.

LFD Messages

This section contains MFI Label Switching Database (LFD) messages.

LFD-2

Error Message    %LFD-2-AVL: [chars] [hex] 

Explanation    An error involving an Adelson-Velskii and Landis (AVL) tree operation has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-2-FPIHANDLER3: [chars] [hex] [hex] [hex] 

Explanation    An error has been detected in the forwarding path identifier (FPI) handler.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

LFD-3

Error Message    %LFD-3-BADEXEC: Unexpected Code Execution: [chars] [dec] 

Explanation    An error involving unexpected execution of code has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-BADFRRTYPE: illegal frr type: [dec] 

Explanation    An error involving an Fast ReRoute (FRR) request type has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-BADLABELADD: Cannot add label - [chars]. 

Explanation    Unable to create label due to reason given.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-BADSHORTLABELADD: Cannot add short label: path_idx [dec], 
moi_type [dec] 

Explanation    Unable to create MFI feature space in FIB entry, so unable to store short path extension information there.

Recommended Action    Copy the error message exactly as it appears on the console or in the system log. Research and attempt to resolve the error using the Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the gathered information.

Error Message    %LFD-3-BROKERINITFAIL: Failed to initialise lte RP broker facility 

Explanation    An internal software error occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-CHUNKMGR: chunk mgr: [chars] [hex] 

Explanation    An error involving the memory manager has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-CHUNKMGRALLOC: failed chunk alloc: [chars] 

Explanation    An error involving memory allocation has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-CHUNKMGRDEALLOC: failed chunk dealloc: [chars] 

Explanation    An error involving the freeing of memory has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-EVTLOGBADSOURCE: Illegal log event source: [dec] 

Explanation    An illegal event in the log buffer has been detected.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-FIB_SRC: Lable [[dec]/[dec]] [chars] [chars] [chars] 

Explanation    The FIB entry could not be sourced for label in question.

Recommended Action    Enter the show mpls forwarding-table internal and show ip route [vrf name] prefix commands and capture the error message traceback. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-FPIHANDLER: LFD SSS Handler: [chars] 

Explanation    An error has been detected in the FPI handler.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-FPITYPEWRONG: Require fpi type [chars], get fpi type [chars] 

Explanation    An error involving unmatched FPI types has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INTFDB: intf db: [chars] [hex] 

Explanation    An interface DB error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INTFDB2: intf db: [chars] [hex] [hex] 

Explanation    An interface DB error has occurred.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVINSTALLER: Wrong installer [dec] for [chars] [dec]/[dec] 
update (was [dec]) 

Explanation    The rewrite ID is invalid for non-IP label table entry.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVIPLABELTYPE: Wrong label type [dec] for IP Label [dec], table 
[dec] prefix [chars], vrf [chars] 

Explanation    The label type is invalid for the indicated label table entry.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Enter the show running-config command to gather data that may help identify the nature of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, and show running-config commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVLABELTYPE: Wrong label type [dec] for non-ip LTE [dec]/[dec] 

Explanation    The label type is invalid for the non-IP label table entry.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVLABELUPDTYPE: Wrong label type [dec] for label [dec] table 
[dec] [chars] [chars] 

Explanation    An invalid label type was encountered during the specified operation.

Recommended Action    Enter the show mpls forwarding-table label label internal command and capture the error message traceback. Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVPATHLBL: [chars] [chars] 

Explanation    An invalid outgoing label is attached to the prefix.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Enter the show running-config command to gather data that may help identify the nature of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging, show tech-support, and show running-config commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVPLIST: Wrong path list type [dec] for label [dec]/[dec] 
[chars] 

Explanation    The path list type is set incorrectly for the label in question.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVRWID: Wrong rwid [dec] for non-ip LTE [dec]/[dec] 

Explanation    The rewrite ID is invalid for non-IP label table entry.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs.

Error Message    %LFD-3-INVXDRLEN: Length [int] for [chars] field in LTE msg for [chars] 

Explanation    An error occurred when encoding the MPLS label information for the FEC in question. This could result in line cards having stale labels for this FEC.

Recommended Action    Copy the message exactly as it appears on the console or in the system log. Enter the show running-config command to gather data that may help identify the nature of the error. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://www.cisco.com