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Cisco IOS Software Releases 12.2 Special and Early Deployments

Cisco 2600 Series - Cisco IOS Release 12.2(4)XL

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Release Notes for Cisco 2600 Series for Cisco IOS Release 12.2  XL

Table Of Contents

Release Notes for Cisco 2600 Series for Cisco IOS Release 12.2  XL

Contents

Introduction

System Requirements

Memory Recommendations

Supported Hardware

Determining the Software Version

Upgrading to a New Software Release

Other Firmware Code

Feature Set Tables

New and Changed Information

New Hardware and Software Features from Cisco IOS Release 12.2(4) XL1 to Cisco IOS Release 12.2(4) XL5

New Hardware Features in Cisco IOS Release 12.2(4) XL

1 Port G.SHDSL WAN Interface Card

New Software Features in Cisco IOS Release 12.2(4) XL

Voice and IP Quality of Service Features on the ADSL and G.SHDSL WAN Interface Cards

MIBs

Current MIBs

Deprecated and Replacement MIBs

Important Notes

Field Notices and Bulletins

Important Notes in Cisco IOS Release 12.2 XL

Addition of squeeze Command for Cisco 2600 and Cisco 3600 Series Routers

Changes to output attenuation Command

Caveats for Cisco IOS Release 12.2 XL

Open Caveats—Cisco IOS Release 12.2(4) XL6

Resolved Caveats—Cisco IOS Release 12.2(4) XL6

Open Caveats—Cisco IOS Release 12.2(4) XL5

Resolved Caveats—Cisco IOS Release 12.2(4) XL5

Open Caveats—Cisco IOS Release 12.2(4) XL4

Resolved Caveats—Cisco IOS Release 12.2(4) XL4

Open Caveats—Cisco IOS Release 12.2(4) XL3

Resolved Caveats—Cisco IOS Release 12.2(4) XL3

Open and Resolved Caveats—Cisco IOS Release 12.2(4) XL1

Open Caveats—Cisco IOS Release 12.2(4) XL

Resolved Caveats—Cisco IOS Release 12.2(4)XL

Related Documentation

Release-Specific Documents

Platform-Specific Documents

Feature Modules

Feature Navigator

Cisco IOS Software Documentation Set

Documentation Modules

Cisco IOS Release 12.2 Documentation Set Contents

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Release Notes for Cisco 2600 Series for Cisco IOS Release 12.2  XL


August 16, 2002

Cisco IOS Release 12.2(4) XL6

OL-1940-01 Rev. E3

These release notes for the Cisco 2600 series describe the enhancements provided in Cisco IOS Release 12.2(4) XL6. These release notes are updated as needed.

For a list of the software caveats that apply to Cisco IOS Release 12.2(4) XL6, see the "Caveats for Cisco IOS Release 12.2 XL" section and Caveats for Cisco IOS Release 12.2 T. This caveats document is updated for every maintenance release and is also located on Cisco.com and the Documentation CD-ROM.

Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.2 T located on Cisco.com and the Documentation CD-ROM.

Cisco recommends that you view the Field Notices for this release to see if your software or hardware platforms are affected. If you have an account with Cisco.com, you can find Field Notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find Field Notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Contents

These release notes describe the following topics:

Introduction

System Requirements

New and Changed Information

MIBs

Important Notes

Caveats for Cisco IOS Release 12.2 XL

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Introduction

With the Cisco 2600 series modular access router family, Cisco Systems extends enterprise-class and managed services customer premises equipment (CPE) versatility, integration, and power to branch offices. The widely deployed Cisco 2600 series modular access routers are designed to enable customers to easily adopt future technologies and scale to accommodate network expansion. The Cisco 2600 series shares modular interfaces with the Cisco 1600, Cisco 1700, and Cisco 3600 series, providing a solution to meet today's branch office needs for applications such as:

Internet/intranet access with firewall security

Multiservice voice/data integration

Analog and digital dial access services

Virtual Private Network (VPN) access

Inter-VLAN routing

Routing with bandwidth management

The Cisco 2600 series modular architecture provides the versatility needed to adapt to changes in network technology as new services and applications become available. Driven by a powerful RISC processor, the Cisco 2600 series supports the advanced Quality of Service (QoS), security, and network integration features required in today's evolving enterprise networks.

For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.2(4) XL, see the "New and Changed Information" section and the "Related Documentation" section.

System Requirements

This section describes the system requirements for Cisco IOS Release 12.2(4) XL and includes the following sections:

Memory Recommendations

Supported Hardware

Determining the Software Version

Upgrading to a New Software Release

Other Firmware Code

Feature Set Tables

Memory Recommendations

Table 1 Memory Recommendations for the Cisco 2600 Series 

Image Name
Software Image
Flash
Memory
Recommended
DRAM
Memory
Recommended
Runs
From

IP PLUS

c2600-is-mz

16 MB Flash

64 MB DRAM

RAM

IP PLUS IPsec 3DES

c2600-ik9s-mz

16 MB Flash

64 MB DRAM

RAM

IP/FW/IDS PLUS IPsec 3DES

c2600-ik9o3s-mz

16 MB Flash

64 MB DRAM

RAM

IP/IPX/AT/DEC Plus

c2600-ds-mz

16 MB Flash

64 MB DRAM

RAM

Enterprise Plus

c2600-js-mz

32 MB Flash

96 MB DRAM

RAM

Enterprise Plus IPsec 3DES

c2600-jk9s-mz

32 MB Flash

96 MB DRAM

RAM

Enterprise/FW/IDS Plus IPsec 3DES

c2600-jk9o3s-mz

32 MB Flash

96 MB DRAM

RAM

Enterprise Plus/H323 MCM

c2600-jsx-mz

32 MB Flash

96 MB DRAM

RAM


Supported Hardware

Cisco IOS Release 12.2(4) XL6 supports the Cisco 2600 series:

Cisco 2610

Cisco 2611

Cisco 2612

Cisco 2613

Cisco 2620 and 2621

Cisco 2650 and 2651

For detailed descriptions of the new hardware features, see the "New and Changed Information" section.

For additional information about supported hardware for this platform and release, please refer to the Hardware/Software Compatibility Matrix in the Cisco Software Advisor at the following location:

http://www.cisco.com/cgi-bin/front.x/Support/HWSWmatrix/hwswmatrix.cgi

Table 2 Supported Interfaces on the Cisco 2600 Series Routers 

Interface, Network Module, or Data Rate 1
Platforms Supported
LAN Interfaces 2

1- or 2-port Ethernet (10BASE-T)

All Cisco 2600 series platforms

1-port Token Ring (RJ-45)

Cisco 2612, Cisco 2613

1- or 2-port 10/100-Mbps Ethernet

Cisco 2620, Cisco 2621,
Cisco 2650, Cisco 26513

LAN Network Modules

1-port Ethernet

All Cisco 2600 series platforms

4-port Ethernet

All Cisco 2600 series platforms

1-port ATM-25 RJ-45 interface

All Cisco 2600 series platforms

Serial Network Modules

16- or 32-port asynchronous/synchronous serial low speed (128 kbps max)

All Cisco 2600 series platforms

4- or 8-port asynchronous/synchronous serial low speed
(128 kbps max)

All Cisco 2600 series platforms

Multiport T1/E1 ATM Network Modules with Inverse Multiplexing over ATM (IMA) 4

4-port T1 ATM network module with IMA (NM-4T1-IMA)

All Cisco 2600 series platforms

4-port E1 ATM network module with IMA (NM-4E1-IMA)

All Cisco 2600 series platforms

8-port T1 ATM network module with IMA (NM-8T1-IMA)

All Cisco 2600 series platforms

8-port E1 ATM network module with IMA (NM-8E1-IMA)

All Cisco 2600 series platforms

ATM Network Modules 4

1-port ATM T3 network module (NM-1A-T3)

All Cisco 2600 series platforms

1-port ATM E3 network module (NM-1A-E3)

All Cisco 2600 series platforms

Digital T1 Packet Voice Trunk Network Modules and Spare Components

1-port, 24-channel T1 voice/fax module supports 24 channels of medium-complexity codecs: G.729a/b, G.726, G.711 and fax or 12 channels of G.726, G.729, G.723.1, G.728, G.729a/b, G.711, and fax. Consists of one NM-HDV, two PVDM-12s, and one VWIC-1MFT-T1.5
Part number: NM-HDV-1T1-24.

All Cisco 2600 series platforms

1-port, enhanced 24-channel T1 voice/fax module, supports 24 channels of high- and medium-complexity codecs: G.729a/b, G.726, G.729, G.728, G.723.1, G.711, and fax. Consists of one NM-HDV, four PVDM-12s, and one VWIC-1MFT-T1.4 Part number: NM-HDV-1T1-24E.

All Cisco 2600 series platforms

2-port, 48-channel T1 voice/fax module supports add/drop multiplexing (drop and insert); 48 channels of medium-complexity codecs: G.729a/b, G.726, G.711, and fax; or 24 channels of G.726, G.729, G.723.1, G.728, G.729a/b, G.711, and fax. Consists of one NM-HDV, four PVDM-12, and one VWIC-2MFT-T1-DI.4 Part number: NM-HDV-2T1-48.

All Cisco 2600 series platforms

High-density voice/fax network module spare (NM-HDV)

Digital T1/E1 packet voice trunk network modules spare component

Digital T1 Packet Voice Trunk Network Modules and Spare Components (Continued)

12-channel packet voice DSP module upgrade spare (PVDM-12)

Digital T1/E1 packet voice trunk network modules spare component

1-port RJ-48 multiflex trunk - T1 (VWIC-1MFT-T1)4

Digital T1/E1 packet voice trunk network modules spare component

2-port RJ-48 multiflex trunk - T1 (VWIC-2MFT-T1)4

Digital T1/E1 packet voice trunk network modules spare component

2-port RJ-48 multiflex trunk with drop and insert - T1 (VWIC-2MFT-T1-DI)4

Digital T1/E1 packet voice trunk network modules spare component

Digital E1 Packet Voice Network Modules

1-port 30 Channel E1 High-Density Voice Network Module (NM-HDV-1E1-30)

All Cisco 2600 series platforms

1-port Enhanced 30 Channel E1 High-Density Voice Network Module (NM-HDV-1E130E)

All Cisco 2600 series platforms

2-port 60 Channel High-Density Voice Network Module (NM-HDV-2E1-60)

All Cisco 2600 series platforms

Dial, ISDN and Channelized Serial Network Modules

1- or 2-port channelized T1/ISDN PRI

All Cisco 2600 series platforms

1- or 2-port channelized T1/ISDN PRI with CSU

All Cisco 2600 series platforms

1- or 2-port channelized E1/ISDN PRI balanced

All Cisco 2600 series platforms

1- or 2-port channelized E1/ISDN PRI unbalanced

All Cisco 2600 series platforms

4-or 8-port ISDN BRI S/T interface

All Cisco 2600 series platforms

4- or 8-port ISDN BRI U (NT1) interface

All Cisco 2600 series platforms

8- or 16-port analog modems

All Cisco 2600 series platforms

T1/E1 Multiflex Voice/WAN Interface Cards 6

1-port T1 multiflex trunk interface (VWIC-1MFT-T1)

All Cisco 2600 series platforms

1-port E1 multiflex trunk interface (VWIC-1MFT-E1)

All Cisco 2600 series platforms

2-port T1 multiflex trunk interface (VWIC-2MFT-T1)

All Cisco 2600 series platforms

2-port E1 multiflex trunk interface (VWIC-2MFT-E1)

All Cisco 2600 series platforms

2-port T1 multiflex trunk interface with Drop and Insert (VWIC-2MFT-T1-DI)

All Cisco 2600 series platforms

2-port E1 multiflex trunk interface with Drop and Insert (VWIC-2MFT-E1-DI)

All Cisco 2600 series platforms

Voice/Fax Interface Cards

1- or 2- voice interface card slots

All Cisco 2600 series platforms

1-slot high-density T1/E1 voice interface card slots7

All Cisco 2600 series platforms

2-port FXS voice/fax interface card8

All Cisco 2600 series platforms with voice/fax network modules

2-port E&M voice/fax interface card3

All Cisco 2600 series platforms with voice/fax network modules

2-port FXO voice/fax interface card3

All Cisco 2600 series platforms voice/fax network modules

WAN Interface Cards

1-Port ADSL WAN Interface Card (WIC-1ADSL)

All Cisco 2600 series platforms

1 Port G.SHDSL WAN Interface Card (WIC-1SHDSL)

All Cisco 2600 series platforms

1-port ISDN BRI S/T interface (requires external NT1)

All Cisco 2600 series platforms

1-port ISDN BRI (NT1) U

All Cisco 2600 series platforms

1-port 56/64-kbps DSU/CSU

All Cisco 2600 series platforms

1-port T1/Fractional T1 with DSU/CSU

All Cisco 2600 series platforms

1-port high-speed serial (up to 2.048 Mbps)

All Cisco 2600 series platforms

2-port dual high-speed serial (up to 2.048 Mbps; asynchronous/synchronous support)

All Cisco 2600 series platforms

2-port asynchronous/synchronous (up to 128 kbps)

All Cisco 2600 series platforms

Advanced Integration Module

Data compression AIM (up to 8.192 Mbps)

All Cisco 2600 series platforms

Hardware Encryption AIM

All Cisco 2600 series platforms

1 The voice/fax and ATM-25 network modules require Cisco IOS Plus feature sets.

2 The 1- or 2-port 10/100 Ethernet LAN interface for the Cisco 2620 and Cisco 2621 series routers is only available in Cisco IOS Release 12.0 XC and later.

3 Cisco 2650 and 2651 routers require Cisco IOS Release 12.1(3a)T1 or later.

4 Requires the Cisco IOS Plus feature sets.

5 See T1/E1 multiflex voice/WAN interface cards in this table.

6 T1 multiflex voice/WAN interface cards can be used in a chassis slot or installed in a digital T1 packet voice trunk module. E1 multiflex voice/WAN interface cards can be installed in a chassis slot.

7 Uses the VWIC-MFT T1/E1 interface cards.

8 Requires the NM-1V or NM-2V network module.


Determining the Software Version

To determine the version of Cisco IOS software running on your Cisco 2600 series, log in to the Cisco 2600 series and enter the show version EXEC command:

Router> show version
Cisco Internetwork Operating System Software 
IOS (tm) 12.2  XL Software c2600-jsx-mz, Version 12.2(4) XL6, RELEASE SOFTWARE

Upgrading to a New Software Release

For general information about upgrading to a new software release, refer to Software Installation and Upgrade Procedures located at the following URL:

http://www.cisco.com/warp/public/130/upgrade_index.shtml

Other Firmware Code

The latest version of analog modem firmware for the Cisco 2600 series supports the internal analog modems (both NM-16AM and NM-8AM) in a wide range of countries, starting with Cisco IOS Release 11.3(5)T and later releases. The latest firmware (version 1.2.0) also supports dial-out and fax-out.

Additional information can be found on Cisco.com, beginning under the Service & Support heading:

Technical Documents: Documentation Home Page: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers: Analog Modem Firmware

This information is also available on the Documentation CD-ROM at:

Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers: Analog Modem Firmware

Feature Set Tables

The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.

Cisco IOS Release 12.2(4) XL6 supports the same feature sets as Cisco IOS Release 12.2(4) T, but Cisco IOS Release 12.2(4) XL6 can include new features supported by the Cisco 2600 series. Feature information for 12.2(4) T is located in the Cross-Platform Release Notes for Cisco IOS Release 12.2 T. 


Caution Cisco IOS images with strong encryption (including, but not limited to, 168-bit Triple Data Encryption Standard [3DES] data encryption feature sets) are subject to United States government export controls and have limited distribution. Strong encryption images to be installed outside the United States are likely to require an export license. Customer orders may be denied or subject to delay because of United States government regulations. When applicable, purchaser and user must obtain local import and use authorizations for all encryption strengths. Please contact your sales representative or distributor for more information, or send an e-mail to export@cisco.com.

Table 3 andTable 4 list the new features supported by the Cisco 2600 series in Cisco IOS Release 12.2(4) XL6 and uses the following conventions:

Yes—The feature is supported in the software image.

No—The feature is not supported in the software image.


Note These release notes are not cumulative and list only features that are new to Cisco IOS Release 12.2(4)XL5. The parent release for Cisco IOS Release 12.2(4)XL5 is Cisco IOS Release 12.2(4)XL. For information about inherited features, refer to Cisco.com or Feature Navigator. For Cisco.com, go to http://www.cisco.com/univercd/home/index.htm, select the appropriate software release under Cisco IOS Software, and click Release Notes. If you have a Cisco.com login account, you can use the Feature Navigator tool at http://www.cisco.com/go/fn.


Table 3 Feature List by Feature Set for the Cisco 2600 Series Routers, Part 1 of 2

Features
Software Images by Feature Sets
IP Plus
IP Plus
IPsec 3DES
IP/FW/IDS Plus IPsec 3DES
IP/IPX/AT/DEC Plus
Multiservice Applications - Broadband DSL

1 Port G.SHDSL WAN Interface Card

Yes

Yes

Yes

Yes

Quality of Service

Voice and IP Quality of Service Features on the ADSL and G.SHDSL WAN Interface Cards

Yes

Yes

Yes

Yes


Table 4 Feature List by Feature Set for the Cisco 2600 Series Routers, Part 2of 2 

Features
Software Images by Feature Sets
Enterprise Plus
Enterprise Plus IPsec 3DES
Enterprise/FW/IDS Plus IPsec 3DES
Enterprise Plus/H323 MCM
Multiservice Applications - Broadband DSL

1 Port G.SHDSL WAN Interface Card

Yes

Yes

Yes

Yes

Quality of Service

Voice and IP Quality of Service Features on the ADSL and G.SHDSL WAN Interface Cards

Yes

Yes

Yes

Yes


New and Changed Information

New Hardware and Software Features from Cisco IOS Release 12.2(4) XL1 to Cisco IOS Release 12.2(4) XL5

No new hardware and software features are supported by the Cisco 2600 series for Cisco IOS Release 12.2(4) XL1 to Cisco IOS Release 12.2(4) XL5.

New Hardware Features in Cisco IOS Release 12.2(4) XL

The following new hardware feature is supported by the Cisco 2600 series for Cisco IOS Release 12.2(4) XL:

1 Port G.SHDSL WAN Interface Card

G.SHDSL is ATM-based, multirate, high-speed (up to 2.3 MB), symmetrical digital subscriber line digital data transfer between a single customer premises equipment (CPE) subscriber and a central office.

G.SHDSL is supported on the G.SHDSL WAN interface card, a 1-port WAN interface card (WIC) for Cisco 2600 series routers.

The G.SHDSL WIC is compatible with the Cisco 6015, Cisco 6130, Cisco 6160, and Cisco 6260 Digital Subscriber Line Access Multiplexers (DSLAMs). The DSLAM must be equipped with G.SHDSL line cards that are compatible with the DSL service to be configured.

The G.SHDSL WIC supports ATM Adaptation Layer 2 (AAL2), ATM Adaptation Layer 5 (AAL5), and various classes of quality of service (QoS) for both voice and data service.

Refer to the following document for further information:

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122newft/122limit/122x/122xl/122xl4/ft_gdsl4.htm

New Software Features in Cisco IOS Release 12.2(4) XL

The following new software feature is supported by the Cisco 2600 series for Cisco IOS Release 12.2(4) XL:

Voice and IP Quality of Service Features on the ADSL and G.SHDSL WAN Interface Cards

This feature was initially released in Cisco IOS Release 12.2(4) XK. In Cisco IOS Release 12.2(4) XL, this feature further expands voice and QoS features for ADSL on Cisco 2600 and Cisco 3600 and provides full support for single-pair, high-bit-rate digital subscriber lines (G.SHDSL) on Cisco 2600 series routers.

The following voice and QoS features are supported by this feature in the 12.2(4)XL release:

Classification and marking

Class-based packet marking with DSCP

Committed access rate

Dial-peer DSCP and IP precedence marking

Queuing and scheduling

Class-based weighted fair queuing

Low latency queuing

Driver per-VC queuing

Congestion avoidance

Class-based WRED and DSCP (egress)

Policing and traffic shaping

Class-based policing

Per-ATM VC shaping for VBR-NRT

Link latency

Selectable transmit ring

Other (IP QoS)

IP QoS map to ATM CoS

Additional features

Multiple PVC support

RFC1483 routing

Local policy routing

Policy-based routing

Access lists

H.323 VoIP

Multilink Point-to-Point Protocol (MLP)

Integrated Local Management Interface (ILMI)

F5 OAM CC segment functionality

Refer to the following document for additional information:

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122newft/122limit/122x/122xl/122xl4/ft_qgdsl.htm

MIBs

Current MIBs

To obtain lists of supported MIBs by platform and Cisco IOS release, and to download MIB modules, go to the Cisco MIB website on Cisco.com at http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml.

Deprecated and Replacement MIBs

Old Cisco MIBs will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs without affecting existing Cisco IOS products or network management system (NMS) applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 5.

Table 5 Deprecated and Replacement MIBs 

Deprecated MIB
Replacement

OLD-CISCO-APPLETALK-MIB

RFC1243-MIB

OLD-CISCO-CHASSIS-MIB

ENTITY-MIB

OLD-CISCO-CPUK-MIB

To be determined

OLD-CISCO-DECNET-MIB

To be determined

OLD-CISCO-ENV-MIB

CISCO-ENVMON-MIB

OLD-CISCO-FLASH-MIB

CISCO-FLASH-MIB

OLD-CISCO-INTERFACES-MIB

IF-MIB CISCO-QUEUE-MIB

OLD-CISCO-IP-MIB

To be determined

OLD-CISCO-MEMORY-MIB

CISCO-MEMORY-POOL-MIB

OLD-CISCO-NOVELL-MIB

NOVELL-IPX-MIB

OLD-CISCO-SYS-MIB

(Compilation of other OLD* MIBs)

OLD-CISCO-SYSTEM-MIB

CISCO-CONFIG-COPY-MIB

OLD-CISCO-TCP-MIB

CISCO-TCP-MIB

OLD-CISCO-TS-MIB

To be determined

OLD-CISCO-VINES-MIB

CISCO-VINES-MIB

OLD-CISCO-XNS-MIB

To be determined


Important Notes

The following sections contain important notes about Cisco IOS Release 12.2(4) XL6 that can apply to the Cisco 2600 series.

Field Notices and Bulletins

For general information about the types of documents listed in this section, refer to the following document:

http://www.cisco.com/warp/customer/cc/general/bulletin/software/general/1654_pp.htm

Field Notices—Cisco recommends that you view the field notices for this release to see if your software or hardware platforms are affected. If you have an account with Cisco.com, you can find Field Notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find Field Notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Product Bulletins—If you have an account on Cisco.com, you can find product bulletins at http://www.cisco.com/warp/customer/cc/general/bulletin/index.shtml. If you do not have a Cisco.com login account, you can find product bulletins at http://www.cisco.com/warp/public/cc/general/bulletin/iosw/index.shtml.

What's Hot for IOS Releases: Cisco IOS 12.2—What's Hot for IOS Releases: Cisco IOS 12.2 provides information about caveats that are related to deferred software images for Cisco IOS Release 12.2. If you have an account on Cisco.com, you can access What's Hot for IOS Releases: Cisco IOS 12.2 at http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml or by logging in and selecting Software Center: Cisco IOS Software: What's Hot for IOS Releases: Cisco IOS 12.2.

What's New for IOS — What's New for IOS lists recently posted Cisco IOS software releases and software releases that have been removed from Cisco.com. If you have an account on Cisco.com, you can access What's New for IOS at http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml or by logging in and selecting Software Center: Cisco IOS Software: What's New for IOS.

Important Notes in Cisco IOS Release 12.2 XL

Addition of squeeze Command for Cisco 2600 and Cisco 3600 Series Routers

The squeeze command, which is used to erase all files marked for deletion on a Flash file system, is now

available on Cisco 2600 and Cisco 3600 series routers.

Changes to output attenuation Command

In Cisco IOS Release 12.2(2), the range of the output attenuation command for voice ports has changed from 0-14 to -6-14.

Caveats for Cisco IOS Release 12.2 XL

Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.

This section contains only open and resolved caveats for the current Cisco IOS maintenance release.

All caveats in Cisco IOS Release 12.2 T are also in Cisco IOS Release 12.2(4) XL6.

For information on caveats in Cisco IOS Release 12.2 T, see Caveats for Cisco IOS Release 12.2 T, which lists severity 1 and 2 caveats and select severity 3 caveats and is located on Cisco.com and the Documentation CD-ROM.


Note If you have an account on Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in to Cisco.com and click Service & Support: Software Center: Cisco IOS Software: BUG TOOLKIT. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


Open Caveats—Cisco IOS Release 12.2(4) XL6

There are no open caveats specific to Cisco IOS Release 12.2(4) XL6 that require documentation in the release notes.

Resolved Caveats—Cisco IOS Release 12.2(4) XL6

All the caveats listed in this section are resolved in Cisco IOS Release 12.2(4) XL6. This section describes only severity 1 and 2 caveats and select severity 3 caveats.

CSCdx12295

On G.SHDSL, the upstream and downstream data rates do not match with auto mode, hence RADSL feature works only for limited line rates.

Workaround: There is no workaround.

CSCdx32547

ADSL line with alcatel fw 3.8.129 does not train

With 3.8.129 alcatel firmware for ADSL WICs, for few loop lengths with significant cross talk, the line is failing to train. The workaround is to configure "dsl operating-mode ansi" on the CPE. The new firmware 3.8.131 released by alcatel has the fix for this problem.

Open Caveats—Cisco IOS Release 12.2(4) XL5

There are no open caveats specific to Cisco IOS Release 12.2(4) XL5 that require documentation in the release notes.

Resolved Caveats—Cisco IOS Release 12.2(4) XL5

All the caveats listed in this section are resolved in Cisco IOS Release 12.2(4) XL5. This section describes only severity 1 and 2 caveats and select severity 3 caveats.

CSCds80112

Router may reload while running DLSw+ Ethernet Redundancy Feature

Symptoms: A Cisco router that is running Cisco IOS Release 12.1 may reload when the data-link switching plus (DLSw+) Ethernet Redundancy feature is used. This condition occurs only when the dlsw transparent map interface configuration command is configured.

Workaround: There is no workaround.

CSCds82696

ignore-hw-local-loopback not configurable on WIC-2A/S

On WIC-2A/S, cannot configure "ignore-hw-local-loopback" when DCE cable is attached.

CSCdw57301

TPLUS: Select Error Invalid argument; inertmittent authen failure

Intermittent TACACS+ authentication failures may occur, and the following message may be displayed in the debug output when the debug tacacs EXEC command is issued on a router:TPLUS(xxxx): Select Error Invalid argument

Workaround: Reload the router.

CSCdv04922

Spurious memory access made @ dslsar_encaps

Symptoms: Spurious memory access message might be displayed on the console with ADSL/GSHDSL interfaces. There are no known consequences of these messages.

Workaround: There is no work around

CSCdv51360

TCP session stuck in SYNSENT, TCB appears hung

Symptoms: A data-link switching (DLSw) peer may be stuck in the AB_PEND state and a TCP session may be stuck in the SYNSENT state after an IP outage occurs between two DLSw routers.

Workaround: Use the show tcp brief EXEC command to determine the Transmission Control Block (TCB) of the hung TCP session. Enter the clear tcp tcb address privileged EXEC command to clear the TCB of the hung TCP session. The DLSw peers will reconnect as long as there is IP connectivity between the DLSw peers.

CSCdw59420

freq. GSHDSL-6-INVALIDADDR: invalid EOC address, line flaps

Symptoms: A Cisco 2600 router that has a 1-port G.shdsl WAN interface card (WIC-1SHDSL) and that is running Cisco IOS Release 12.2(7.5)T or Release 12.2(4)XL and that is connected to a vendor-specific digital subscriber line access multiplexer (DSLAM) device may experience line flapping about once an hour. The line usually regains its normal function within a minute. This condition appears to occur because of interoperability issues between the WIC-1SSHDSL interface card and the vendor-specific DSLAM device. The WIC-1SHDSL interface card works normally when it is tested with other DSLAM devices.

Workaround: There is no workaround.

CSCdx11089

Change password sequence broken: 12.2T + CS Unix

It may not be possible to activate the change password sequence through a Telnet session to a router that is using TACACS+ user authentication. This symptom is observed on a Cisco router that is using a CiscoSecure UNIX (CSUNIX) TACACS+ server and that is running Cisco IOS Release 12.2 T.

Workaround:There is no workaround.

CSCdx17146

RDI cells are not transmitted after stopping to receive CC cells

Symptoms: A router that is in the alarm indication signal (AIS) state does not transmit remote defect identification (RDI) cells after the router stops receiving AIS and continuity check (CC) cells.

Conditions: This symptom is observed on a Cisco router that has CC enabled and that is running Cisco IOS Release 12.2(4). The router responds by sending RDI cells even though CC cells are not activated on the permanent virtual circuit (PVC) card and the router is receiving AIS cells. The router stops sending RDI cells after it stops receiving AIS and CC cells.

Workaround: There is no workaround.

CSCdx38151

ATM periodic timer should not bring up the oam down pvcs

CSCdx40218

ignore-dcd command is missing under serial interface for WIC modules

In Cisco 2600 series routers equipped with WIC-1T, WIC-2T, or WIC-2A/S, the configuration command 'ignore-dcd' under serial interface is missing. This command is available for NM-4A/S or NM-8A/S modules.

Open Caveats—Cisco IOS Release 12.2(4) XL4

There are no open caveats specific to Cisco IOS Release 12.2(4) XL4 that require documentation in the release notes.

Resolved Caveats—Cisco IOS Release 12.2(4) XL4

All the caveats listed in this section are resolved in Cisco IOS Release 12.2(4) XL4. This section describes only severity 1 and 2 caveats and select severity 3 caveats.

CSCdw08197

A virtual-access configured with encapsulation ppp under virtual-template over a ADSL/G.SHDSL interface may go down and come back up immediately under stress. This kind of flapping is observed once in 2 hours or once in 3 hours. The work around is to disable keepalives by configuring no keepalive under the virtual-template.

CSCdv45229

aal2 is not working - rx aal2 not increasing

Symptom: aal2 is broken on Voice and Quality of Service Features for ADSL on Cisco 2600 and 3600 Series Routers.

Workaround: There is no work-around for this problem

CSCdv48631

Crash with stress traffic = line rate & second ethernet port

When 20 or more PVCs are configured AND data is sent such that the PVCs are congested, the router is crashing. However, when the data is sent at less than the line rate, there is no crash. It has been verified that 3 PVCs, carrying data upto the line rate and with these 3 PVCs congested, the router is working fine. So, it is not advised to configure more than 3 PVCs carrying data to a level where each PVC gets congested.

The crash is platform specific and happens only on 2611 with 2 ethernet ports .And it only happens when data is send on eth0/1 .It does not happen on 2610. Number of PVCs that are supported is currently 5 VBR-NRT and 5 UBR with the exception of the problem that is specific to 2611 on data sending to eth0/1. Other platforms are ok with 5/5 PVCs.

The same crash is also seen on 3640 with XL images when data is passed close to line rate and traffic is stopped suddenly. It happens when traffic is sent on the same NM 1FE-2W . It does not happen when traffic is sent on a different NM.

CSCdv69684

Configuring OAM on PVC brings down PVC under stress When OAM is configured over a pvc carrying MLPPP traffic and traffic reaches line rate, OAM cells may be dropped which might bring down the virtual access and causes MLPPP link flapping. It is not recommended to configure OAM over MLPPP link over ADSL/G.SHDSL.

CSCdv79919

Traceback may appear when the router which is fully populated is coming up. These tracebacks indicate that the initialization process is consuming more CPU time during the router bring up. There are not any known consequences of these tracebacks on either the functionality or the performance of the router with ADSL/G.SHDSL interfaces.

CSCdv84596

When G.SHDSL wic is placed in one of the wic slots on an FECPM and a second WIC slot is also having a WIC (either serial or ADSL or G.SHDSL or any other WIC), and when the router is running at about 85% of the CPU, the TX path of the G.SHDSL wic may fail. The root cause for this problem is that the clock rate programmed for the G.SHDSL wic is exceeding the maximum aggregate clock an FECPM network module can support. There is already an automatic recovery mechanism in place. If the lockup happens, the traffic will be affected for about 1 second to 2 seconds before the recovery mechanism comes into play.

Open Caveats—Cisco IOS Release 12.2(4) XL3

There are no open caveats specific to Cisco IOS Release 12.2(4) XL3 that require documentation in the release notes.

Resolved Caveats—Cisco IOS Release 12.2(4) XL3

All the caveats listed in this section are resolved in Cisco IOS Release 12.2(4) XL3. This section describes only severity 1 and 2 caveats and select severity 3 caveats.

CSCdw65903

An error can occur with management protocol processing. Please use the following URL for further information:

http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCdw65903

Open and Resolved Caveats—Cisco IOS Release 12.2(4) XL1

Cisco IOS Release 12.2(4) XL1 does not support the Cisco 2600.

Open Caveats—Cisco IOS Release 12.2(4) XL

This section documents possible unexpected behavior by Cisco IOS Release 12.2(4) XL4 and describes only severity 1 and 2 caveats and select severity 3 caveats.

CSCdv84596

The G.SHDSL WAN interface card in the NM-2FE2W, NM-1FE1R2W, NM-1FE2W, and NM-2W on the Cisco 3600 (the Cisco 2600 with g.shdsl is unaffected by this bug) with 12.2(4)XL is not working properly and should not be used.

There is no workaround.

CSCdv45229

AAL2 is not working on the G.SHDSL WAN interface card.

There is no workaround.

CSCdv48631

When 20 or more PVCs are configured, and data is sent such that the PVCs are congested, the router crashes. However, when the data is sent at less than the line rate, there is no crash. It has been verified that three "congested" PVCs can carry data up to line rate. It is recommend that customers do not configure more than three PVCs to carry data to a level where each PVC can become congested.

The crash happens only on a Cisco 2611 with two ethernet ports and when data is sent on eth0/1.

Number of PVCs that are supported is currently 5 VBR-NRT and 5 UBR, with the exception of the problem that is specific to the Cisco 2611 on data sending to eth0/1. Other platforms do not exhibit this problem with 5/5 PVCs. The same crash is also seen on the Cisco 3640 when data is passed close to line rate and traffic is stopped suddenly.

CSCdv71585

When making Analog (FXS) or Digital Calls (T1) with MLP/LFI configuration, a DSP-TIMEOUT error is shown, making voice calls unsuccessful.

There is no workaround.

CSCdv79919

Traceback is seen for SYS-3-CPUHOG in initial booting.

There is no workaround.

CSCdv83291

The router crashes when stressing it with the MLP/LFI configuration.

There is no workaround.

Resolved Caveats—Cisco IOS Release 12.2(4)XL

There are no resolved caveats specific to Cisco IOS Release 12.2(4) XL that require documentation in the release notes.

Related Documentation

The following sections describe the documentation available for the Cisco 2600 series. These documents consist of hardware and software installation guides, Cisco IOS configuration guides and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.

Use these release notes with these documents:

Release-Specific Documents

Platform-Specific Documents

Feature Modules

Feature Navigator

Cisco IOS Software Documentation Set

Release-Specific Documents

Cross-Platform Release Notes for Cisco IOS Release 12.2 T 

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: Release Notes: Cross-Platform Release Notes

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Release Notes: Cross-Platform Release Notes

Product bulletins, field notices, and other release-specific documents on Cisco.com at:

Technical Documents

The "Caveats for Cisco IOS Release 12.2 XL" section

As a supplement to the caveats listed in "Caveats for Cisco IOS Release 12.2 XL" in these release notes, see Caveats for Cisco  IOS Release  12.2 and Caveats for Cisco  IOS Release  12.2 T, which contain caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.2 and Cisco IOS Release 12.2 T.

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: Release Notes: Caveats

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Caveats


Note If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. To reach Bug Navigator II, log in to Cisco.com and click Service & Support: Technical Assistance Center: Select & Download Software: Jump to a software resource: Software Bug Toolkit/Bug Watcher. Another option is to go to http://www.cisco.com/support/bugtools/bugtool.shtml.


Platform-Specific Documents

These documents are available for the Cisco 2600 series on Cisco.com and the Documentation CD-ROM:

Cisco 2600 Series Modular Routers Quick Start Guide

Hardware Installation Documents for Cisco 2600 Series

Software Configuration Documents for Cisco 2600 Series

Regulatory Compliance and Safety Documents for Cisco 2600 Series

On Cisco.com at:

Technical Documents: Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers

On the Documentation CD-ROM at:

Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers

Feature Modules

Feature modules describe new features supported by Cisco IOS Release 12.2(4) XL6 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: New Feature Documentation

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: New Feature Documentation

Feature Navigator

Cisco Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a specific set of features and which features are supported in a specific Cisco IOS image. You can search by feature or release. Under the release section, you can compare releases side by side to display both the features unique to each software release and the features in common.

Cisco Feature Navigator is available 24 hours a day, 7 days a week. To access Cisco Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, send a blank e-mail to cco-locksmith@cisco.com. An automatic check will verify that your e-mail address is registered with Cisco.com. If the check is successful, account details with a new random password will be e-mailed to you. Qualified users can establish an account on Cisco.com by following the directions at http://www.cisco.com/register.

Cisco Feature Navigator is updated regularly when major Cisco IOS software releases and technology releases occur. For the most current information, go to the Cisco Feature Navigator home page at the following URL:

http://www.cisco.com/go/fn

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. The Cisco IOS software documentation set is shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.

On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: Configuration Guides and Command References

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Configuration Guides and Command References

Cisco IOS Release 12.2 Documentation Set Contents

Table 6 lists the contents of the Cisco IOS Release 12.2 software documentation set, which is available in electronic form and in printed form if ordered.


Note You can find the most current Cisco IOS documentation on Cisco.com and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.


On Cisco.com at:

Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2

Table 6 Cisco IOS Release 12.2 Documentation Set 

Books
Major Topics

Cisco IOS Configuration Fundamentals Configuration Guide

Cisco IOS Configuration Fundamentals Command Reference

Cisco IOS User Interfaces
File Management
System Management

Cisco IOS Bridging and IBM Networking Configuration Guide

Cisco IOS Bridging and IBM Networking Command Reference, Volume 1 of 2

Cisco IOS Bridging and IBM Networking Command Reference, Volume 2 of 2

Transparent Bridging
SRB
Token Ring Inter-Switch Link
Token Ring Route Switch Module
RSRB
DLSW+
Serial Tunnel and Block Serial Tunnel
LLC2 and SDLC
IBM Network Media Translation
SNA Frame Relay Access
NCIA Client/Server
Airline Product Set
DSPU and SNA Service Point
SNA Switching Services
Cisco Transaction Connection
Cisco Mainframe Channel Connection
CLAW and TCP/IP Offload
CSNA, CMPC, and CMPC+
TN3270 Server

Cisco IOS Dial Technologies Configuration Guide: Dial Access

Cisco IOS Dial Technologies Configuration Guide: Large-Scale Dial Applications

Cisco IOS Dial Technologies Command Reference,
Volume 1 of 2

Cisco IOS Dial Technologies Command Reference,
Volume 2 of 2

Dial Access
Modem and Dial Shelf Configuration and Management
ISDN Configuration
Signaling Configuration
Point-to-Point Protocols
Dial-on-Demand Routing
Dial Backup
Dial Related Addressing Service
Network Access Solutions
Large-Scale Dial Solutions
Cost-Control Solutions
Internetworking Dial Access Scenarios

Cisco IOS Interface Configuration Guide

Cisco IOS Interface Command Reference

LAN Interfaces
Serial Interfaces
Logical Interfaces

Cisco IOS IP Configuration Guide

Cisco IOS IP Command Reference, Volume 1 of 3: Addressing and Services

Cisco IOS IP Command Reference, Volume 2 of 3: Routing Protocols

Cisco IOS IP Command Reference, Volume 3 of 3: Multicast

IP Addressing
IP Services
IP Routing Protocols
IP Multicast

Cisco IOS AppleTalk and Novell IPX Configuration Guide

Cisco IOS AppleTalk and Novell IPX Command Reference

AppleTalk
Novell IPX

Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Configuration Guide

Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Command Reference

Apollo Domain
Banyan VINES
DECnet
ISO CLNS
XNS

Cisco IOS Voice, Video, and Fax Configuration Guide

Cisco IOS Voice, Video, and Fax Command Reference

Voice over IP
Call Control Signaling
Voice over Frame Relay
Voice over ATM
Telephony Applications
Trunk Management
Fax, Video, and Modem Support

Cisco IOS Quality of Service Solutions Configuration Guide

Cisco IOS Quality of Service Solutions Command Reference

Packet Classification
Congestion Management
Congestion Avoidance
Policing and Shaping
Signaling
Link Efficiency Mechanisms

Cisco IOS Security Configuration Guide

Cisco IOS Security Command Reference

AAA Security Services
Security Server Protocols
Traffic Filtering and Firewalls
IP Security and Encryption
Passwords and Privileges
Neighbor Router Authentication
IP Security Options
Supported AV Pairs

Cisco IOS Switching Services Configuration Guide

Cisco IOS Switching Services Command Reference

Cisco IOS Switching Paths
NetFlow Switching
Multiprotocol Label Switching
Multilayer Switching
Multicast Distributed Switching
Virtual LANs
LAN Emulation

Cisco IOS Wide-Area Networking Configuration Guide

Cisco IOS Wide-Area Networking Command Reference

ATM
Frame Relay
SMDS
X.25 and LAPB

Cisco IOS Mobile Wireless Configuration Guide

Cisco IOS Mobile Wireless Command Reference

General Packet Radio Service

Cisco IOS Terminal Services Configuration Guide

Cisco IOS Terminal Services Command Reference

ARA
LAT
NASI
Telnet
TN3270
XRemote
X.28 PAD
Protocol Translation

Cisco IOS Configuration Guide Master Index

Cisco IOS Command Reference Master Index

Cisco IOS Debug Command Reference

Cisco IOS Software System Error Messages

New Features in 12.2-Based Limited Lifetime Releases

New Features in Release 12.2 T

Release Notes (Release note and caveat documentation for 12.2-based releases and various platforms)

 


Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.