Cisco 2600 Series - Cisco IOS Release 12.2(2)XG
Available Languages
Table Of Contents
Release Notes for Cisco 2600 Series for Cisco IOS Release 12.2 XG
Determining the Software Version
Upgrading to a New Software Release
New Hardware and Software Features in Cisco IOS Release 12.2(2) XG1
New Hardware Features in Cisco IOS Release 12.2(2) XG
NM-AIC-64, Contact Closure Network Module
New Software Features in Cisco IOS Release 12.2(2) XG
NM-AIC-64, Contact Closure Network Module
Deprecated and Replacement MIBs
Addition of squeeze Command for Cisco 2600 and Cisco 3600 Series Routers
Changes to output attenuation Command
Caveats for Cisco IOS Release 12.2(2) XG
Open Caveats—Cisco IOS Release 12.2(2) XG1
Resolved Caveats—Cisco IOS Release 12.2(2) XG1
Open Caveats—Cisco IOS Release 12.2(2) XG
Resolved Caveats—Cisco IOS Release 12.2(2) XG
Cisco IOS Software Documentation Set
Cisco IOS Release 12.2 Documentation Set
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco 2600 Series for Cisco IOS Release 12.2 XG
August 16, 2002
Cisco IOS Release 12.2(2) XG1
78-13328-01 Rev. C1
Note
The last release of Cisco IOS Release12.2 XG is Cisco IOS Release 12.2(2) XG1. The migration path for customers who need bug fixes for Cisco IOS Release12.2(2) XG1 features is Cisco IOS Release 12.2(8) T. Cisco IOS Release 12.2(8) T release has the complete feature content of Cisco IOS Release 12.2(2) XG1 and will eventually reach general deployment (GD).
These release notes for the Cisco 2600 series support Cisco IOS Release 12.2(2) XG1. These release notes are updated as needed.
For a list of the software caveats that apply to Release 12.2(2) XG1, see the "Caveats for Cisco IOS Release 12.2(2) XG" section and Caveats for Cisco IOS Release 12.2 T. This caveats document is updated for every maintenance release and is also located on Cisco.com and the Documentation CD-ROM.
Use these release notes with Cross-Platform Release Notes for Cisco IOS Release 12.2 T located on Cisco.com and the Documentation CD-ROM.
Cisco recommends that you view the Field Notices for this release to see if your software or hardware platforms are affected. http://www.cisco.com/en/US/products/hw/routers/ps259/products_field_notice09186a0080094c13.shtml
Contents
•
•
•
Introduction
With the Cisco 2600 series modular access router family, Cisco Systems extends enterprise-class and managed services CPE versatility, integration, and power to branch offices. The widely deployed Cisco 2600 series modular access routers are designed to enable customers to easily adopt future technologies and scale to accommodate network expansion. The Cisco 2600 series shares modular interfaces with the Cisco 1600, Cisco 1700, and Cisco 3600 series, providing a solution to meet current branch office needs for applications such as the following:
•
•
•
•
•
•
The Cisco 2600 series modular architecture provides the versatility needed to adapt to changes in network technology as new services and applications become available. Driven by a powerful RISC processor, the Cisco 2600 series supports the advanced quality of service (QoS), security, and network integration features required in evolving enterprise networks.
For information on new features and Cisco IOS commands supported by Cisco IOS Release 12.2(2) XG1, see the "New and Changed Information" section and the "Related Documentation" section.
System Requirements
This section describes the system requirements for Cisco IOS Release 12.2(2)XG and includes the following sections.
•
•
Memory Recommendations
Supported Hardware
Cisco IOS Release 12.2(2) XG1 supports the following Cisco 2600 series routers:
•
•
•
•
•
•
For detailed descriptions of the new hardware features, see the "New and Changed Information" section.
Table 2 lists the supported interfaces for the Cisco 2600 series routers for Cisco IOS Release 12.2(2) XG1.
Table 2 Supported Interfaces for the Cisco 2600 Series Routers
1- or 2-port Ethernet (10BASE-T)
All Cisco 2600 series platforms
1-port Token Ring (RJ-45)
Cisco 2612, Cisco 2613
1- or 2-port 10/100-Mbps Ethernet
Cisco 2620, Cisco 2621,
Cisco 2650, Cisco 265131-port Ethernet
All Cisco 2600 series platforms
4-port Ethernet
All Cisco 2600 series platforms
16- or 32-port asynchronous/synchronous serial low speed (128 kbps max)
All Cisco 2600 series platforms
4- or 8-port asynchronous/synchronous serial low speed
(128 kbps max)All Cisco 2600 series platforms
4-port T1 ATM network module with IMA (NM-4T1-IMA)
All Cisco 2600 series platforms
4-port E1 ATM network module with IMA (NM-4E1-IMA)
All Cisco 2600 series platforms
8-port T1 ATM network module with IMA (NM-8T1-IMA)
All Cisco 2600 series platforms
8-port E1 ATM network module with IMA (NM-8E1-IMA)
All Cisco 2600 series platforms
1-port ATM T3 network module (NM-1A-T3)
All Cisco 2600 series platforms
1-port ATM E3 network module (NM-1A-E3)
All Cisco 2600 series platforms
1-port ATM-25 RJ-45 interface
All Cisco 2600 series platforms
1-port, 24-channel T1 voice/fax module supports 24 channels of medium-complexity codecs: G.729a/b, G.726, G.711, and fax; or 12 channels of G.726, G.729, G.723.1, G.728, G.729a/b, G.711, and fax. Consists of one NM-HDV, two PVDM-12s, and one VWIC-1MFT-T1.4 Part number: NM-HDV-1T1-24.
All Cisco 2600 series platforms
1-port, enhanced 24-channel T1 voice/fax module, supports 24 channels of high- and medium-complexity codecs: G.729a/b, G.726, G.729, G.728, G.723.1, G.711, and fax. Consists of one NM-HDV, four PVDM-12s, and one VWIC-1MFT-T1.4 Part number: NM-HDV-1T1-24E.
All Cisco 2600 series platforms
2-port, 48-channel T1 voice/fax module supports add/drop multiplexing (drop and insert); 48 channels of medium-complexity codecs: G.729a/b, G.726, G.711, and fax; or 24 channels of G.726, G.729, G.723.1, G.728, G.729a/b, G.711, and fax. Consists of one NM-HDV, four PVDM-12, and one VWIC-2MFT-T1-DI.4 Part number: NM-HDV-2T1-48.
All Cisco 2600 series platforms
High-density voice/fax network module spare (NM-HDV)
Digital T1/E1 packet voice trunk network modules spare component
12-channel packet voice DSP module upgrade spare (PVDM-12)
Digital T1/E1 packet voice trunk network modules spare component
1-port RJ-48 multiflex trunk—T1 (VWIC-1MFT-T1)4
Digital T1/E1 packet voice trunk network modules spare component
2-port RJ-48 multiflex trunk—T1 (VWIC-2MFT-T1)4
Digital T1/E1 packet voice trunk network modules spare component
2-port RJ-48 multiflex trunk with drop and insert—T1 (VWIC-2MFT-T1-DI)4
Digital T1/E1 packet voice trunk network modules spare component
1-port 30-channel E1 high-density voice network module (NM-HDV-1E1-30)
All Cisco 2600 series platforms
1-port enhanced 30-channel E1 high-density voice network module (NM-HDV-1E130E)
All Cisco 2600 series platforms
2-port 60-channel high-density voice network module (NM-HDV-2E1-60)
All Cisco 2600 series platforms
1- or 2-port channelized T1/ISDN PRI
All Cisco 2600 series platforms
1- or 2-port channelized T1/ISDN PRI with CSU
All Cisco 2600 series platforms
1- or 2-port channelized E1/ISDN PRI balanced
All Cisco 2600 series platforms
1- or 2-port channelized E1/ISDN PRI unbalanced
All Cisco 2600 series platforms
4-or 8-port ISDN BRI S/T interface
All Cisco 2600 series platforms
4- or 8-port ISDN BRI U (NT-1) interface
All Cisco 2600 series platforms
8- or 16-port analog modems
All Cisco 2600 series platforms
1-port T1 multiflex trunk interface (VWIC-1MFT-T1)
All Cisco 2600 series platforms
1-port E1 multiflex trunk interface (VWIC-1MFT-E1)
All Cisco 2600 series platforms
2-port T1 multiflex trunk interface (VWIC-2MFT-T1)
All Cisco 2600 series platforms
2-port E1 multiflex trunk interface (VWIC-2MFT-E1)
All Cisco 2600 series platforms
2-port T1 multiflex trunk interface with drop and insert (VWIC-2MFT-T1-DI)
All Cisco 2600 series platforms
2-port E1 multiflex trunk interface with drop and insert (VWIC-2MFT-E1-DI)
All Cisco 2600 series platforms
1- or 2-voice/fax network module (NM-1V and NM-2V)
All Cisco 2600 series platforms
1-slot high-density T1/E1 voice interface card slots6
All Cisco 2600 series platforms
2-port FXS voice/fax interface card7
All Cisco 2600 series platforms with voice/fax network modules
2-port E&M voice/fax interface card3 (VIC-2E/M)
All Cisco 2600 series platforms with voice/fax network modules
2-port FXO voice/fax interface card3 (VIC-2FXO, VIC-2FXO-M3, and VIC-2FXO-EU)
All Cisco 2600 series platforms with voice/fax network modules
1-port ISDN BRI S/T interface (requires external NT-1)
All Cisco 2600 series platforms
1-port ISDN BRI (NT-1) U
All Cisco 2600 series platforms
1-port 56/64-kbps DSU/CSU
All Cisco 2600 series platforms
1-port T1/fractional T1 with DSU/CSU WAN Interface Card (WIC-1DSU-T1)
All Cisco 2600 series platforms
1-port high-speed serial (up to 2.048 Mbps)
All Cisco 2600 series platforms
2-port dual high-speed serial (up to 2.048 Mbps; asynchronous/synchronous support)
All Cisco 2600 series platforms
2-port asynchronous/synchronous (up to 128 kbps) (WIC-2A/S[=]
All Cisco 2600 series platforms
Data compression AIM (up to 8.192 Mbps)
All Cisco 2600 series platforms
Hardware encryption AIM
All Cisco 2600 series platforms
NM-AIC-64, Contact Closure Network Module
All Cisco 2600 series platforms
1 The voice/fax and ATM-25 network modules require Cisco IOS Plus feature sets.
2 The 1- or 2-port 10/100 Ethernet LAN interface for the Cisco 2620 and Cisco 2621 series routers is only available in Cisco IOS Release 12.0 XC and later releases.
3 Cisco 2650 and 2651 routers require Cisco IOS Release 12.1(3a)T1 or later releases.
4 See T1/E1 multiflex voice/WAN interface cards in this table.
5 T1 multiflex voice/WAN interface cards can be used in a chassis slot or installed in a digital T1 packet voice trunk module. E1 multiflex voice/WAN interface cards can be installed in a chassis slot.
6 Uses the VWIC-MFT T1/E1 interface cards.
7 Requires the NM-1V or NM-2V network module.
Determining the Software Version
To determine the version of Cisco IOS software running on a Cisco 2600 series router, log in to the router and enter the show version EXEC command:
router> show versionCisco Internetwork Operating System SoftwareIOS (tm) 2600 Software (c2600-i-mz), Version 12.2(2) XG1, RELEASE SOFTWAREUpgrading to a New Software Release
For general information about upgrading to a new software release, refer to Software Installation and Upgrade Procedures located at the following URL:
http://www.cisco.com/en/US/products/hw/routers/tsd_products_support_category_home.html
Other Firmware Code
The latest version of analog modem firmware for the Cisco 2600 series supports the internal analog modems (both NM-16AM and NM-8AM) in a wide range of countries, starting with Cisco IOS Release 11.3(5)T and later releases. The latest firmware (version 1.2.0) also supports dial-out and fax-out.
Additional information can be found on Cisco.com, beginning under the Service & Support heading:
Technical Documents: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers: Software Configuration Documents for Cisco 2600 Series: Analog Modem Firmware
This information is also available on the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers: Software Configuration Documents for Cisco 2600 Series: Analog Modem Firmware
Feature Set Table
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features.
Cisco IOS Release 12.2(2) XG1 supports the same feature sets as Cisco IOS Release 12.2(2) T, but Cisco IOS Release 12.2(2) XG1 can include new features supported by the Cisco 2600 series.
For feature set table information regarding Cisco IOS Release 12.2(2) T, refer to the Cross-Platform Release Notes for Cisco IOS Release 12.2 T located on Cisco.com and the Documentation CD-ROM.
Caution
Table 3 lists the new features and feature sets supported by the Cisco 2600 series routers in Cisco IOS Release 12.2(2) XG1 and uses the following conventions:
•
•
•
Note
New and Changed Information
The following sections list the new hardware and software features supported by the Cisco 2600 series for Release 12.2(2) XG1.
New Hardware and Software Features in Cisco IOS Release 12.2(2) XG1
There are no new hardware and software features supportedin Cisco IOS Release 12.2(2) XG1
New Hardware Features in Cisco IOS Release 12.2(2) XG
The following new hardware feature is supported by the Cisco 2600 series for Cisco IOS Release 12.2(2) XG:
NM-AIC-64, Contact Closure Network Module
The AIC NM is an optional card that expands network management capabilities for customer-defined alarms. The AIC has its own CPU that communicates with the router and external media through serial communication channels. The AIC reduces service provider and enterprise operating costs by providing a flexible, low-cost network solution for migrating existing data communications networks (DCNs) to IP-based DCNs. The AIC provides its users with a single "box" solution because it can be configured in the same router along with other Operation, Alarm, Maintenance, and Provisioning (OAM&P) interfaces.
More than one AIC can be installed per router. The AIC provides a total of 64 alarm inputs. Eight of the 64 point are software configurable for measuring either analog inputs or discrete inputs. The remaining 56 points are fixed to measure discrete points only. The AIC also provides 16 control relay outputs.
The discrete alarm input can be activated through ground or negative battery input. The negative battery range is -36V to -72V. The analog alarm is software configurable for either DC voltage or current. It can measure voltage from -60 to 60V or current from 0 to 20mA, but the configurable range is 4 mA to 20mA. The standard 16 control relays can be configured to turn on or turn off an external device.
The AIC's 64 input contact points can control and monitor network elements and other non-intelligent interfaces, permitting the detection and report of alarms such as the following:
•
•
•
•
•
When an event occurs, such as a door alarm or an open gate, the AIC maps the simple discrete and analog alarms to pre programmed intelligent messages and transports the messages to destinations in the IP network, typically to a Network Operations Center (NOC). These messages are generated either in Transaction Language 1 (TL1) or in Simple Network Management Protocol (SNMP), which are used by a NOC's Operations Support System (OSS).
For additional information, refer to the Cisco Network Modules Hardware Installation Guide at http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis2600/hw_inst/nm_inst/nm-doc/conntaim.htm.
Also, refer to the NM-AIC-64, Contact Closure Network Module feature module document at http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122newft/122limit/122x/122xg/122xg_2/ft_aicnm.htm.
New Software Features in Cisco IOS Release 12.2(2) XG
The following new software feature is supported by the Cisco 2600 series for Cisco IOS Release 12.2(2) XG:
NM-AIC-64, Contact Closure Network Module
This feature consists of software support for the NM-AIC-64. For more information, refer to the "New Hardware and Software Features in Cisco IOS Release 12.2(2) XG1" section and the feature module documentation at http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122newft/122limit/122x/122xg/122xg_2/ft_aicnm.htm.
MIBs
To obtain lists of supported MIBs by platform and Cisco IOS release, and to download MIB modules, go to the Cisco MIB website on Cisco.com at http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml.
Deprecated and Replacement MIBs
Old Cisco MIBs will be replaced in a future release. Currently, OLD-CISCO-* MIBs are being converted into more scalable MIBs without affecting existing Cisco IOS products or network management system (NMS) applications. You can update from deprecated MIBs to the replacement MIBs as shown in Table 4.
Important Notes
The following information applies to Cisco IOS Release 12.2(2) XG1.
Addition of squeeze Command for Cisco 2600 and Cisco 3600 Series Routers
The squeeze command, which is used to erase all files marked for deletion on a Flash file system, is now available on Cisco 2600 and Cisco 3600 series routers.
Changes to output attenuation Command
In Cisco IOS Release 12.2(2), the range of the output attenuation command for voice ports has changed from 0-14 to -6-14.
Caveats for Cisco IOS Release 12.2(2) XG
Caveats describe unexpected behavior in Cisco IOS software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only select severity 3 caveats are included in the caveats document.
All caveats in Cisco IOS Release 12.2 and Cisco IOS Release 12.2 T are also in Cisco IOS Release 12.2(2) XG1.
For information on caveats in Cisco IOS Release 12.2, see Caveats for Cisco IOS Release 12.2.
For information on caveats in Cisco IOS Release 12.2 T, see Caveats for Cisco IOS Release 12.2 T, which lists severity 1 and 2 caveats and select severity 3 caveats and is located on Cisco.com and the Documentation CD-ROM.
This section contains only open and resolved caveats for the current Cisco IOS maintenance release.
Caveat numbers and brief descriptions for Cisco IOS Release 12.2(2) XG1 are listed in Table 5. For details about a particular caveat, go to Bug Toolkit at http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdw67458
To access this location, you must have an account on Cisco.com. For information about how to obtain an account, go to the "Feature Navigator" section.
Note
Open Caveats—Cisco IOS Release 12.2(2) XG1
There are no open caveats specific to Cisco IOS Release 12.2(2) XG1 that require documentation in the release notes.
Resolved Caveats—Cisco IOS Release 12.2(2) XG1
All the caveats listed in Table 5 are resolved in Cisco IOS Release 12.2(2) XG1. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Open Caveats—Cisco IOS Release 12.2(2) XG
There are no open caveats specific to Cisco IOS Release 12.2(2) XG that require documentation in the release notes.
Resolved Caveats—Cisco IOS Release 12.2(2) XG
All the caveats listed in Table 6 are resolved in Cisco IOS Release 12.2(2) XG. This table lists only severity 1 and 2 caveats and select severity 3 caveats.
Related Documentation
The following sections describe the documentation available for Cisco IOS Release 12.2 T. These documents consist of software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.
Use these release notes with these documents:
•
Release-Specific Documents
The following documents are specific to Cisco IOS Release 12.2 and are located on Cisco.com and the Documentation CD-ROM:
•
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: Release Notes: Cross-Platform Release Notes
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Release Notes: Cross-Platform Release Notes
•
Technical Documents
•
As a supplement to the caveats listed in Caveats for Cisco IOS Release 12.2(2) XG in these release notes, see Caveats for Cisco IOS Release 12.2 and Caveats for Cisco IOS Release 12.2 T, which contain caveats applicable to all platforms for all maintenance releases of Cisco IOS Release 12.2 and Cisco IOS Release 12.2 T.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: Release Notes: Caveats
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Caveats
Note
Platform-Specific Documents
These documents are available for the Cisco 2600 series on Cisco.com and the Documentation CD-ROM:
•
•
•
•
On Cisco.com at:
Technical Documents: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers
On the Documentation CD-ROM at:
Cisco Product Documentation: Access Servers and Access Routers: Modular Access Routers: Cisco 2600 Series Routers
Feature Modules
Feature modules describe new features that are supported in Cisco IOS Release 12.2 T and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated into the next printing of the Cisco IOS documentation set.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: New Feature Documentation
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: New Feature Documentation
Feature Navigator
Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image.
Feature Navigator is available 24 hours a day, 7 days a week. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to establish an account.
To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web broswer. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.
Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:
http://www.cisco.com/go/fn
Cisco IOS Software Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents. The Cisco IOS software documentation set is shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
The Cisco IOS software documentation set is available on Cisco.com and on the Documentation CD-ROM.
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2: Configuration Guides and Command References
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Configuration Guides and Command References
Cisco IOS Release 12.2 Documentation Set
Table 7 lists the contents of the Cisco IOS Release 12.2 software documentation set, which is available in both electronic and printed form.
Note
On Cisco.com at:
Technical Documents: Cisco IOS Software: Cisco IOS Release 12.2
On the Documentation CD-ROM at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
http://www.cisco.com/pcgi-bin/marketplace/welcome.pl
•
http://www.cisco.com/go/subscription
•
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
•
•
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
•
Feedback