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Cisco IP Interoperability and Collaboration System

Release Notes for Cisco IPICS Release 4.5(1)

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Table Of Contents

Release Notes for Cisco IPICS Release 4.5(1)

Contents

Overview

System Requirements

Related Documentation

What's New in Cisco IPICS

Important Notes

ISSI Gateway Unable to Register to a Remote RFSS

Issue Upgrading to Cisco IPICS 4.5(1)

Installing Certificates on an IDC Client PC

Using Cisco IOS Release 15.1(4)M3

Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco IPICS Release 4.5(1)


April, 2012

These release notes describe the new features and caveats for the Cisco IP Interoperability and Collaboration System (Cisco IPICS) release 4.5(1).

For information about caveats that apply to Cisco IPICS release 4.5(1), see the "Caveats" section.

To access the documentation suite for Cisco IPICS, go to the following URL:

http://www.cisco.com/en/US/products/ps7026/tsd_products_support_series_
home.html

You can access Cisco IPICS software upgrades on Cisco Connection Online (CCO) by going to the following URL and, under "Make a selection to continue," clicking Products > Cisco IP Interoperability and Collaboration System, then clicking the link for your Cisco IPICS release:

http://www.cisco.com/cisco/software/navigator.html?mdfid=280723930&flowid=7120

Contents

These release notes contain the following topics:

Overview

System Requirements

Related Documentation

What's New in Cisco IPICS

Important Notes

Installing Certificates on an IDC Client PC

Using Cisco IOS Release 15.1(4)M3

Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines

Overview

The Cisco IPICS solution streamlines radio dispatch operations and improves response to incidents, emergencies, and facility events. Cisco IPICS dissolves communication barriers between land mobile radio systems and devices including mobile phones, landline phones, IP phones, and PC users, helping enable communications among users of all devices, wherever they are located. When time is critical, Cisco IPICS delivers information into the hands of the right people, at the right time and in the right format. By providing flexible, scalable communication interoperability, Cisco IPICS enhances the value of existing and new radio, telephony, and IP communications networks.

System Requirements

The Cisco IPICS server and the IDC require specific versions of hardware and software. Cisco IPICS Compatibility Matrix, lists the hardware and software versions that are compatible with this release of Cisco IPICS. Make sure that you check that document for the most current versions of compatible hardware components and software versions for use with Cisco IPICS, and make sure to upgrade your RMS components and SIP and LMR gateways to the latest supported releases before you install this release of Cisco IPICS.

Also make sure to use only the Cisco-supported operating system for use with Cisco IPICS. No other operating system versions are supported

Cisco IPICS Compatibility Matrix is available at the following URL:

http://www.cisco.com/en/US/products/ps7026/products_device_support_tables_
list.html

Related Documentation

For more information about Cisco IPICS, refer to the following documentation.

Cisco IPICS Server Administration Guide, Release 4.5(1)—Provides information about configuring, operating, and managing the Cisco IPICS server, including how to use the Management Console user interface.

Cisco IPICS Installation and Upgrade Guide, Release 4.5(1)— Describes how to install, configure, and upgrade the Cisco IPICS

Cisco IPICS Dispatch Console User Guide, Release 4.5(1)—Provides information about understanding, installing, operating, and performing other IDC activities

Cisco IPICS Mobile Client for Apple iPhone Reference Guide—Provides detailed information about the Cisco Video Surveillance Stream Manager application for the Apple iPhone

Cisco IPICS Compatibility Matrix—This document contains information about hardware and software that is supported for use with Cisco IPICS

To access the documentation suite for Cisco IPICS, go to the following URL:

http://www.cisco.com/en/US/products/ps7026/tsd_products_support_series_
home.html

What's New in Cisco IPICS

The Cisco IPICS 4.5(1) release represents the next generation Cisco IPICS platform. New features, and functions in this release include the following:

Direct radio network interoperability—Allows TCP/IP communication across P25 networks that use the ISSI protocol. This capability is provided through the new ISSI gateway and new end-to-end native P25 communication features in the Cisco IPICS Dispatch Console (IDC).

Radio signaling—Provides dispatchers and radio users with features such as talker ID, emergency call, and private calls. These capabilities are provided via the new Unified Media Service (UMS) platform.

IT database integration—An LDAP authentication feature allows Cisco IPICS users to be authenticated against a common Active Directory repository.

High availability for multiple SIP providers—Minimizes single-points-of-failures in Cisco IPICS deployments by allowing the dial engine, dial-in functionality, and dial-out functionality to work with multiple SIP providers.

Improved audio high availability—UMS high availability provides redundancy and failover for the UMS. This feature minimizes media downtime for VTGs and remote connections if a critical media service fails.

More efficient configuration—IPICS now supports script-based bulk uploading of a large number of users, channels, or VSOM video links.

Language support—Support for internationalization of the IDC, dial engine prompts, and IP-phone services.

Operating System Backup—The operating system for Cisco IPICS servers is available a a backup on USB drive.

Splash screen—A custom splash screen can be configured for the Administration Console and the IDC.

Joystick support—Joystick integration with is supported with IDC clients that are running supported 32-bit versions of Microsoft Windows.

Enhanced dialer—The IDC dialer has been expanded to support 10 lines, 3 patches per line, and last-number redial.

IDC logging—The IDC provides enhanced logging features.

Lazy resource allocation—To conserve system resources, Cisco IPICS allocates SIP resources as needed for IDC clients.

Secure communication—The ISSI gateway with P25 radio systems provides the option of end-to-end encrypted calls directly with dispatchers.

Server and virtual machine support—Cisco IPICS supports two new appliances that can be ordered with the Cisco 2RU Multi-Services Platform (MSP) or virtualized using the Cisco Unified Computing Systems C-200 Series server.

Important Notes

The following sections describe important issues that apply to this release:

ISSI Gateway Unable to Register to a Remote RFSS

Issue Upgrading to Cisco IPICS 4.5(1)

ISSI Gateway Unable to Register to a Remote RFSS

If the ISSI Gateway is unable to register to a remote RFSS, you may see "ERROR_UNABLE_TO_JOIN" for the P25 channel status in the IDC. Restarting the remote RFSS should resolve this issue.

Issue Upgrading to Cisco IPICS 4.5(1)

Upgrading to Cisco IPICS release 4.5(1) can fail if the backup procedure includes these general steps:

1. Back up data from Cisco IPICS release 2.2 to the remote backup folder named 2.2_backup.

2. Restore data in the 2.2_backup folder to a Cisco IPICS server that is running Cisco IPICS release 4.0(1).

3. Backup data from the Cisco IPICS 4.0(1) IPICS server 4.0(1) to the remote backup folder named 4.0.1_backup.

4. Restore data in the 4.0.1_backup folder to a Cisco IPICS server that is running Cisco IPICS re.ease 4.5(1)

To work around this situation, when you restore the Cisco IPICS database as described in the "Upgrading from Cisco IPICS Release 2.2(1)SR1, 4.0(1), or 4.0(2) in a Deployment without High Availability" in Cisco IPICS Installation and Upgrade Guide, Release 4.5(1), use ipics_db_upgrade_40_45_v2 instead of ipics_db_upgrade_22_45 as the restore script.

The ipics_db_upgrade_40_45_v2 patch file is include in the ipics_db_upgrade_45_scripts.zip file that you download as part of the upgrade procedure.

Installing Certificates on an IDC Client PC

By default, IDC client PCs authenticate the Cisco IPICS server by using a self-signed certificate that is generated when the Cisco IPICS server software is installed. If you replace the self-signed certificate on the server with a third-part party certificate, perform the following steps on each IDC client PC that access the Cisco IPICS server. This procedure is not needed of you are using the default self-signed certificate.

Before you begin

Make sure that certificates are installed on the Cisco IPICS server as explained in the "Managing Server Certificates" section in Cisco IPICS Server Installation and Upgrade Guide.

Procedure


Step 1 Copy the following files from the Cisco IPICS server to the client PC:

/opt/cisco/ipics/security/root_ca.cert.pem

/opt/cisco/ipics/security/intermediate_ca.cert.pem

/opt/cisco/ipics/security/signed_server.cert.pem

Step 2 On the client PC, take these actions:

a. Rename root_ca.cert.pem to root_ca.crt.

b. Rename intermediate_ca.cert.pem to intermediate_ca.crt.

c. Rename signed_server.cert.pem to hostname.crt, where hostname is the hostname of the Cisco IPICS server.

Step 3 On the client PC, take these actions for each .crt file that you renamed in the previous step:

a. Double-click the file name.

b. Click Install Certificate to launch the Windows Certificate Import Wizard.

c. Click Next.

d. Click Place all certificates in the following trust store.

e. Choose Trusted Root Certification Authorities.

f. Click Next.

g. Click Finish.

Step 4 Restart the IDC if it is running.


Using Cisco IOS Release 15.1(4)M3

In your Cisco IPICS deployment, use Cisco IOS release 15.1(4)M3 on routers that function as LMRG or RMS components.

Caveats

Table 1 describes known caveats in this Cisco IPICS release.

Table 1 Known Caveats 

Headline
Description

Mobile Client Caveats

CSCtf79041

iPhone Client: App shuts down if Wifi is set with an invalid DNS

CSCtx44229

Active User: Mobile does not clear the line after logout

CSCtx52868

Add Activity Log for iPhone app activity

CSCtx62378

iPhone app - stuck when uploading 3GP

CSCty68604

Cannot upload video with Unicode characters from iPhone

CSCty78394

iPhone - disable/enable user take you back same page - internal error

CSCtz27564

iPhone app changes to blank page after rebooting the IPICS server

IDC Caveats General Caveats

CSCsb48220

Some Windows machines are not capable of sending multicast

CSCte64998

IDC does not detect loss of RTCP for SIP sessions

CSCth59065

IDC: A defined signal with tone and DTMF does not play the DTMF portion

CSCto85158

IDC4.5: Unable to power up SIP channels in off-line mode

CSCtr10470

Rapidly click power-on ring should be blocked by IDC

CSCtr19049

IDC CPU spike under certain conditions

CSCtr54384

IDC4.5: Talkgroup region update issue on IDC

CSCtr55267

Jack type (not USB type) of Plantronics headset is not detected by IDC

CSCtu37870

TalkerID stuck on child channel when deactive parent VTG during media stream

CSCtv24112

IDC incident VTG cannot activate with unsecure virtual radio channels

CSCtw65282

IDC is not shutting down properly with IDC Dialer 10 line configured

CSCtw76763

IDC frozen or makes noise due to patch channel and its parent VTG from Dialer

CSCtw91044

IDC not displaying in localized language

CSCtw93761

G.729 VQ scores degraded compared to previous release

CSCtx77616

IDC long DTMF press results in intermittent tone

CSCtx90370

Talkgroup does not enable after quick disable and reenable

CSCtx99123

IDC multicast channel does not transmit signals

CSCty13784

Windows XP IDC Region 1 blank

CSCty20708

IDC always show successful status for VTG Dial even though failed call

CSCty23725

IDC timeout with primary server when HLLB induced

CSCty32911

4.5.31 IDC VTGs do not display users in a user group

CSCty78803

Small triangle icon under Cisco logo problem with warning text

CSCty92857

IDC does not implement VAD enabled on channel or VTG

CSCty99355

DTMF plays to all speaker and should go only to the selected one

CSCty99464

IDC user log in issue with the failover secondary server

CSCtz07624

IDC4.5: Help should close when IDC closes; page gives error when searched

CSCtz07660

IDC4.5: Problem seen in downloading alert tone package if IDC user deletes it

CSCtz15652

Several IDC Patch button & Select/Unselect All Channel check box issues

CSCtz29896

IDC randomly logs out when VMware Player installed

CSCtz38782

IDC Dialer cannot place a call more than 10 digits DN including prefix

IDC Video/Media Caveats

CSCtg46087

IDC freeze after watching BWIMS

CSCtr94976

Higher resolution display adapter required for VSM videos in incident

CSCtr97722

IDC4.5: Video view windows for IDC incident remain after incident deletion

CSCtr98513

IDC4.5: Could not view desktop JPG or camera feed in an incident once

CSCts41438

IDC4.5: AVI videos changed to audio during upload

CSCtt29940

IDC and Wave crash when tried to add video on a specific machine

CSCty55037

IDC4.5: Incident VTG EMP gives error and goes blank

CSCty55051

IDC4.5: Incident VTG; the HTTPS link should work for add photos/videos

CSCty68014

IDC upload photo/video with non-ASCII title or description corrupts text

Radio Caveats

CSCta48309

RCUI need to add a timeout

CSCta54500

LMRG can lock async line

CSCtd86763

EFJ E&M port gets in confused state over time on LMR

CSCth43931

ToneSet Descriptor cannot be updated via IPICS GUI - get name error

CSCth88468

MC IDC: Invalid error msg received when initiate Nextel call from RC UI

CSCth92924

IDC Nextel: A call to a busy remote gets no warning msg at IDC

CSCti26183

IPICS: CPI descriptor with no CS does not recognize present CF

CSCtj14069

RCUI: Displays invalid SEC state for scanned channel

CSCtj34325

IDC: Nextel caller ID is inconsistent at best

CSCts33499

4.5.18 PTT Tones heard on other IDCs, but not at radios

CSCtw88103

First PTT via idle Nextel donor radio not transmitted (i365)

CSCtw88270

Remote IDC displays server radio details page after server failover

CSCtw93175

IDC transmits clear when sec chosen on EF Johnson serial radio

CSCtx12804

Nextel cannot transmit TG/PC calls after transferring a phone call/voice mail

CSCtx12812

IDen/Nextel "NO CALL SETUP" display

CSCtx12849

IDC still allows Nextel services when disabled

CSCtx46670

RCUI does not show emerg alerts (emerg calls OK)

CSCtx48616

IDC pooled serial radio details issues

CSCtx49441

IDC Nextel call/alert/PTT issue while busy in phone call

CSCtx63633

Remote IDC serial EF Johnson radio VPN problem

CSCtx98145

IDC signals associations problem after tone descriptor delete and add

CSCty22861

Cannot release a VTG participant from a reserved state in a radio

CSCty88467

IDC media broken with serial radios VTG

CSCty89834

Server VTG issue with serial radios and pooled radio channels

CSCtz07794

EF Johnson scan mode transmit occurs on wrong channel and displays wrong channel name

CSCtz08099

SIP IDC RMS radio media broken after eth drop

CSCtz08404

EF Johnson talkaround can be seen on NO TA channel

CSCtz13628

SIP IDC RMS opened radio details for nextel after RMS reboot

CSCtz14756

Deleting a radio during rcs sync cycles causes radio to be re-added

CSCtz18283

Nextel group selection problem

CSCtz20462

Nextel remote did not receive private call

CSCtz20542

Nextel group call over 20 users created corrupt participants lists

CSCtz21457

Radio change from non-pooled to pooled resource deallocation issues

CSCtz23872

Assign the same descriptor and channel selector to different MCTs

CSCtz24603

RCUI emergency calls have wrong date stamp

CSCtz27062

SIP IDC via UMS emergency call causes duplicate every time in Alerts tab

P25 Caveats

CSCtr58196

IDC: Updating native P25 channel is not dynamic

CSCts83748

IDC native reg fail does not allow proxy mode

CSCtu43718

IDC: Site id incorrect for unit ids >= 0FFFFF

CSCtu60215

P25 radio does not respond to remote monitor command from IDC

CSCtw65353

Update ISSIG descriptor remove P25 channel but not the entry in multicast pool

CSCtw67025

4.5.26 ISSI spawns additional SIP Stack processes

CSCtw87270

Activity Log Option - need to add option for ISSIG

CSCtx06875

P25 channels not remain up after local IDC users logout and log back in

CSCtx08516

Unit call is powered up successfully with non-existing Unit ID

CSCtx35822

4.5.29 ISSIG unable to register to remote RFSS

CSCtx96395

4.5.30 IDC to IDC detach is not working

CSCtx96414

4.5.30 Inhibited IDC can still receive/transmit

CSCty58958

4.5.32 RX receive indicator does not show on P25 channels

CSCty59117

No user ID displayed under Emergency Caller & Responder w/o Supp service

CSCty62705

Emergency does not work with P25 Gateway to P25 Gateway mode

CSCty65462

Some P25 Gateway channels are in "RCS unreachable" status on Remote IDC

CSCty84683

RXmute is not implemented on IDC for P25 channels

CSCty99557

P25 Proxy channel intermittently receives P25 Unit ID from native channel

CSCtz08488

Multiple P25 Unit ID causes P25 Groups in Yellow triangle

CSCtz11297

P25 channel turned into gateway mode if more than one ISSIG configured

CSCtz15249

IDC says "Unsuccessful:Unknown error" when inhibit EFJ Radio device

CSCtz21974

Secure P25 icon not displayed for Proxy mode

CSCtz22227

P25 Proxy to Native does not work for two ISSIGs using the same descriptor

CSCtz30086

Cannot power up Native P25 channel after server FO and power it off/on

CSCtz31264

P25 secure Rx stuck when PTT on remote proxy channel to local native

CSCtz31295

PTT failures on ISSIG talkgroups in native mode on an IDC

Cisco IP Phone Caveats

CSCsh63071

IPICS: L2 Roaming issues when using Cisco IP Phone 7921

CSCsl75502

IP phone gets dial out in addition to audio notification

CSCsx03051

Reactivating the text notification policy displays previous text message

CSCtd68078

Reauthenticate user when IP Phone application regains focus - CONET

CSCtg03156

IP Phone text notification does not work on 7920 wireless phone

CSCth02428

IP phone text notification not work for most IP phones registered to 8.x

CSCti58687

Sometimes notify message is not sent to, but only dial out to IP phones

CSCtk03424

Logout softkey does not log users out of Select Talk Group page on Cisco Unified IP Phone 9971

CSCtk03460

Latch softkey not work on Cisco Unified IP Phone 9971 but bring users to an warning page

CSCtz27564

iPhone app change to blank page after rebooting the IPICS server

Dial Caveats

CSCsq42952

Deadlock when using JoinTG in full-duplex mode causes call failures

CSCsy80880

Dial Engine shows PARTIAL_SERVICE even though all subsystems are in service

CSCtd42930

White noise for IPPE dial in coming from PSTN via multiple CUCM hops

CSCth51796

VTG dial participants returns successful even when no dial ports are set

CSCth62991

TTS server still connected even after TTS Enabled flag is unchecked

CSCti22223

Prompt playback does not work for IPPE dial in with TTS

CSCti58679

Notification dial behave differently on CIPC registered to CUCM 7x and 8.x

CSCtj24406

Immediately after failover, the TUI may not access some resources yet

CSCtl47830

SIP HA: Call is not torn down when trying to reach the alternate number

CSCtl92462

SIP HA: Dial out logic is incorrect when CUCMs have same preference

CSCtr89236

Prevent remote IDC Direct Dial using UMS as proxy server when RMS and UMS coexist

CSCts46893

Need warning to disassociate (delete) the active Direct Dial channel

CSCtz31229

IPPE dial-in causes IPICS failover

UMS Caveats

CSCtn41235

A standby UMS ought to return 503 instead of accepting SIP INVITE

CSCtn48465

Add UMS with non-default configuration port number causes UMS disabled

CSCto92027

DB restore causes any channel not powered due to SocketException:Socket Closed

CSCtr46848

Talker ID is not displayed when Remote IDC/dial-in join VTG across UMS and RMS

CSCtr46921

Media and talkerid across multiple UMS lost when a VTG hosted on multiple UMSs

CSCts47379

3rd party certificates on UMS prevent addUMS from succeeding

CSCts59174

Restore causes on-demand SIP channel disconnect, but IDC partially reconnects

CSCtw62704

Get Action Exception on UMS list page after completion of config UMS HA

CSCtw90952

Tss1538212c: Failover active UMS affected by IPICS server split brain

CSCtx40831

IPICS recovery: UMS trust is not reestablished at server restart

CSCtx78150

No out of service shown on UMS list page when standby server OOS

CSCtx81958

Load Test: Removed UMS are still being monitored by IPICS

CSCtx96220

Cannot enable UMS after network_cfg and setup HA

CSCty11799

UMS: Teardown, Delete = out of sync; unable to readd UMS; has workaround

CSCty11875

UMS: Sometimes get "Could not find node 1.2.3.4" during delete/update

CSCty11948

UMS: Sometimes delete fails to clean up ums*.properties on both HA servers

CSCty30379

Load Test: Unable to Remove UMS from the system

CSCty43654

Load Test: UMS setting not synchronizing with Cisco IPICS server at server start

CSCty68625

Talker ID not display on latest created TG when PTT from multicast to Remote

CSCtz13180

UMS under load -has low performance - improvements

CSCtz15665

Several UMS FO within short period causes Out of Services

CSCtz19001

UMS in "Unknown" HA Status after server failover; has workaround

CSCtz19158

SIP session is disconnected after UMS FO following server FO

CSCtz22094

NPE while deleting UMS after server HA teardown

CSCtr55255

UMS resource port not cleaned up on GUI after UMS FO/FB and IDC logout

CSCtz31240

Cannot build SIP session w with UMS due to no 200 OK received <<< on VM

CSCtz42312

Powering on and off any channel cause choppy voice after UMS FO on VM

Server Caveats

CSCtf30864

HA security does not require password to delete trust

CSCtf60856

DB gets carried over when reconfigured for HA with another server

CSCtf95490

Alert notification status indicates success even if user isn't logged in

CSCtg07574

IDC: User status shows as active on the IDC even after disabling it

CSCtu19787

IPICS4.5: Splash screen localization fails to show up in web login

CSCtu25023

IPICS4.5: HA configured heartbeat port stays the same even after reconfig

CSCtx41245

IPICS4.5: Incident VTG journal should not delete user field if user is deleted

CSCtx84734

IDC active user stale with wrong count number and cannot force out few users

CSCtx87884

MP4 video does not display properly on the server URL view

CSCtx99558

RMS/UMS Dashboard does not update RMS voice ports if disable/remove RMS

CSCty17819

IPICS4.5: Alert tone package does not download on IDC dispatcher

CSCty30528

Enter very long text for Alert Message and truncated without any warning

CSCty31091

Intermittent policy alert message not be received or receive multiple

CSCty33454

4.5.31 RMS DS0 management issues

CSCty50655

IPICS 4.0 to 4.5 pre-upgrade archive skips uploaded media files

CSCtz24514

Non-ASCII AlertTone name causes Internal Server Error when login to IDC

CSCtz33075

Upgrading of IPICS server from 4.0(1) to 4.5(1)


You can use the Bug Toolkit to find information about caveats for the this release, including a description of the problems and available workarounds. The Bug Toolkit lists both open and resolved caveats.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for bug ID field, then click Go.

Step 4 To look for information if you do not know the bug ID number:

a. Choose Security from the Select Product Category menu.

b. Choose the desired product from the Select Product menu.

c. Choose the version number from the Software Version menu.

d. Under Advanced Options, choose Use default settings or Use custom settings. The default settings search for severity 1, 2 and 3 bugs, open and fixed bugs, and only bugs containing bug details. Use the custom settings to change the severity and status parameters, or to search for keywords within the bug headline and description.


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information about obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html