Cisco IP Interoperability and Collaboration System

Release Notes for Cisco IPICS Release 4.0(2)

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Release Notes for Cisco IPICS Release 4.0(2)

Table Of Contents

Release Notes for Cisco IPICS Release 4.0(2)



System Requirements

Related Documentation

What's New in Cisco IPICS

What's New in Cisco IPICS 4.0(2)

What's New in Cisco IPICS 4.0(1)

Installing Certificates on an IDC Client PC

Changing the Password for a Trusted Certificate

Using Cisco IOS Release 15.0(1)M4


Obtaining Documentation, Obtaining Support, and Security Guidelines

Release Notes for Cisco IPICS Release 4.0(2)

December, 2011

These release notes describe the new features and caveats for the Cisco IP Interoperability and Collaboration System (Cisco IPICS) release 4.0(2).

For information about caveats that apply to Cisco IPICS release 4.0(2), see the "Caveats" section.

To access the documentation suite for Cisco IPICS, go to the following URL:

You can access Cisco IPICS software upgrades on Cisco Connection Online (CCO) by going to the following URL and, under "Make a selection to continue," clicking Products > Interoperability Systems > Cisco IP Interoperability and Collaboration System, then clicking the link for your Cisco IPICS release:


These release notes contain the following topics:


System Requirements

Related Documentation

What's New in Cisco IPICS

Installing Certificates on an IDC Client PC

Changing the Password for a Trusted Certificate

Using Cisco IOS Release 15.0(1)M4


Obtaining Documentation, Obtaining Support, and Security Guidelines


The Cisco IPICS solution streamlines radio dispatch operations and improves response to incidents, emergencies, and facility events. Cisco IPICS dissolves communication barriers between land mobile radio systems and devices including mobile phones, landline phones, IP phones, and PC users, helping enable communications among users of all devices, wherever they are located. When time is critical, Cisco IPICS delivers information into the hands of the right people, at the right time and in the right format. By providing flexible, scalable communication interoperability, Cisco IPICS enhances the value of existing and new radio, telephony, and IP communications networks.

System Requirements

The Cisco IPICS server and the IDC require specific versions of hardware and software. Cisco IPICS Compatibility Matrix, lists the hardware and software versions that are compatible with this release of Cisco IPICS. Make sure that you check that document for the most current versions of compatible hardware components and software versions for use with Cisco IPICS, and make sure to upgrade your RMS components and SIP and LMR gateways to the latest supported releases before you install this release of Cisco IPICS.

Also make sure to use only the Cisco-supported operating system for use with Cisco IPICS. No other operating system versions are supported

Cisco IPICS Compatibility Matrix is available at the following URL:

Related Documentation

For more information about Cisco IPICS, refer to the following documentation.

Cisco IPICS Server Administration Guide, Release 4.0(2)—Provides information about configuring, operating, and managing the Cisco IPICS server, including how to use the Management Console user interface.

Cisco IPICS Server Installation and Upgrade Guide, Release 4.0(1)— Describes how to install, configure, and upgrade the Cisco IPICS server software and Cisco IPICS operating system

Cisco IPICS Dispatch Console User Guide, Release 4.0(2)—Provides information about understanding, installing, operating, and performing other IDC activities

Cisco IPICS Mobile Client for Apple iPhone Reference Guide—Provides detailed information about the Cisco IPICS Dispatch Console application for the Apple iPhone

Release Notes for Cisco IPICS Release 4.0(2)—Provides important information about this release of Cisco IPICS Cisco IPICS and its components

Cisco IPICS Compatibility Matrix—This document contains information about hardware and software that is supported for use with Cisco IPICS

To access the documentation suite for Cisco IPICS, go to the following URL:

What's New in Cisco IPICS

The following sections provide information about new features and functions in Cisco IPICS 4.0(x):

What's New in Cisco IPICS 4.0(2)

What's New in Cisco IPICS 4.0(1)

What's New in Cisco IPICS 4.0(2)

New features and functions in Cisco IPICS 4.0(2) include the following:

ISR G2 LMR gateway

Text-to-speech in the policy engine

Direct dial

Ops view functionality—Incidents can now be associated with the ops view that the incident creator is associated with

IPICS Dispatch Console enhancements:

Microsoft Windows 7 support

Increased number of regions

Increased channel name length

Configurable video clip size

What's New in Cisco IPICS 4.0(1)

New features and functions in Cisco IPICS 4.0(1) include the following:

Cisco IPICS Dispatch Console (IDC)—A radio dispatching solution that is designed for critical radio communications. The IDC runs on a standard PC platform and extends push-to-talk (PTT) radio channels so that users with a variety of communication devices can participate in an event. It provides control of radio resources and allows users to monitor and coordinate emergency response across incompatible radio systems and between multiple agencies, jurisdictions, and departments. Key features include the following:

An intuitive graphical user interface

Channel patching

Integrated telephony client for incoming and outgoing calls

Radio to telephone patching

Receive and transmit on-screen indicators for channel activity

Handset, headset, or desktop microphone operation

Individual channel mute/All mute

All talk

Instant recall recording per channel

Last call transmit

Alert tones

Channel multi-select

Confirmation tones for trunked systems

Unit ID/talker ID

Emergency alert/acknowledge

Coded/clear channels

Frequency select

Cisco IPICS Mobile Client—Standalone application that runs on an Apple iPhone, provides access to an incident VTG and supporting media, and allows users to add journals, videos and pictures to an incident.

High Availability—Cisco IPICS 4.0 supports an optional hot standby server to provide high availability with no single point of failure. If a primary server fails, the secondary server automatically takes over service.

Loop Prevention— Cisco IPICS automatically identifies potential audio loops and resolves them before they become an issue.

Radio Pooling—Enables grouping Cisco IPICS radio assets into logical radio pools.

Enhanced API—A web service API enables integration of Cisco IPICS with third-party applications, such as command and control physical security information management (PSIM) and computer aided dispatch (CAD) applications.

Installing Certificates on an IDC Client PC

By default, IDC client PCs authenticate the Cisco IPICS server by using a self-signed certificate that is generated when the Cisco IPICS server software is installed. If you replace the self-signed certificate on the server with a third-part party certificate, perform the following steps on each IDC client PC that access the Cisco IPICS server. This procedure is not needed of you are using the default self-signed certificate.

Before you begin

Make sure that certificates are installed on the Cisco IPICS server as explained in the "Managing Server Certificates" section in Cisco IPICS Server Installation and Upgrade Guide.


Step 1 Copy the following files from the Cisco IPICS server to the client PC:




Step 2 On the client PC, take these actions:

a. Rename root_ca.cert.pem to root_ca.crt.

b. Rename intermediate_ca.cert.pem to intermediate_ca.crt.

c. Rename signed_server.cert.pem to hostname.crt, where hostname is the hostname of the Cisco IPICS server.

Step 3 On the client PC, take these actions for each .crt file that you renamed in the previous step:

a. Double-click the file name.

b. Click Install Certificate to launch the Windows Certificate Import Wizard.

c. Click Next.

d. Click Place all certificates in the following trust store.

e. Choose Trusted Root Certification Authorities.

f. Click Next.

g. Click Finish.

Step 4 Restart the IDC if it is running.

Changing the Password for a Trusted Certificate

This section describes how to change the default keystore password for trusted certificates.

Before you begin

Make a backup copy of the truststore or keystore that you will modify.


Step 1 On the Cisco IPICS server, enter these commands to stop all Cisco IPICS services:

a. [root]# ssh root@ipics-server, where ipics-server is the host name or IP address of the Cisco IPICS server.

b. [root]# cd /opt/cisco/ipics/security/

c. [root]# service ipics stop-all

Step 2 Use the following command to change the password:

[root]# cp server.keystore.p12 server.keystore.p12.bkup

[root]# keytool -storepasswd -keystore server.keystore.p12

Enter keystore password: Old password

New keystore password: New password

Re-enter new keystore password: New password

Step 3 Update the file with the password that you changed.

For example, if you edited the keystore, you might update this file as follows:

# Cisco IPICS - Advanced Security Configuration
# You may customize the x500 settings, passwords, and/or key
# strength, and re-run './security-manager' to regenerate your
# local self-signed certificates. Be aware that the keystore
# password must match the private key password!
#Note: If you change the keystore and/or truststore passwords, be
# sure to also fix server.xml in tomcat/conf otherwise tomcat
# cannot start-up.
#Wed Aug 04 00:41:34 GMT 2010
x500OrginizationName=Cisco Systems, Inc.
x500LocalityName=San Jose

Step 4 Take these actions to update the server.xml file with the password that you changed.

a. Enter this command:

[root]# cd /opt/cisco/ipics/tomcat/current/conf

Step 5 Update the line with the truststore or keystore you changed. For example, if you edited the truststore, you might update this file as follows:

<Connector port="8443"
maxThreads="500" minSpareThreads="25" maxSpareThreads="75"
enableLookups="false" disableUploadTimeout="true"
acceptCount="100" scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS"
connectionTimeout="60000" />

Step 6 On the Cisco IPICS server, enter this command to start all Cisco IPICS services:

[root]# service ipics start-all

Using Cisco IOS Release 15.0(1)M4

In your Cisco IPICS deployment, use Cisco IOS release 15.0(1)M4 on routers that function as LMRG and RMS components. This release addresses the following issues:

Allows the "Go Ahead" tone to be heard when making a transmission on a secure digital channel

Eliminates audio clipping that occurred when multiple channel or talk group resources were included in a VTG

Enables DTMF key transmission from IDC remote users to relay properly from the RMS to all other participants in the same or associated talk groups.


Table 1 describes caveats in this release of Cisco IPICS.

Table 1 Cisco IPICS Caveats

Cisco IPICS Server Caveats


Exceptions while parsing channel activity logs


Re-executing dial out policy from Execution Status page does not work


No HTTPS support for CAP XML notification


TTS server still connected even after TTS Enabled flag is unchecked


HA config times out due to no or bad DNS entry


Not all the idle session time out taken effects and active users removed


When TTS link lost, the policy engine takes long time to determine connection lost


NPE in IppeUmsCommunicator.endCall() after failover causes second failover


IPICS running older version of Apache Tomcat


Unable to add more ports on secondary server even if it is active


RMS—"Ghost" DS0s in use with heavy RMS load


IPICS 4.0 VMware LM issue on MAC

IDC Caveats


Sometimes yellow triangle on channels when login multicast and remote


New alert tones are not updated on IDC


Audio buffer is not saved sometimes


Sometimes incident enable but has yellow triangle


IDC locks for 15-20 minutes if played corrupted video link


Media TX/RX failed after disabling/enabling network connection


Invalid Session ID error on IDC post server fail over


IDC4.0(2):Alert tone UI issue if the user is set as "listen only"


Radios list not visible from IDC when in a non-SYSTEM opsview


Direct dial: IDC does not send CANCEL message call is in ringing state


Channels remain in yellow triangle upon unplugging the headset.


Auto reconnect occurs for invalid Session ID on IDC


IDC4.0(2):Audio can be heard in the groups w/o audio device selections


DC4.0(2):Cannot upload video if max video size 2048 mb set on server


IDC4.0(2) remote: Patch VTG flickers while unpatching


IDC is shutting down when the pagination edited from IDC


IDC4.0(2):Issues with disabling a channel while it is latched


RX Indicator is not showing up on Remote IDC


IDC4.0(2):Unable to view video/photo when maximized the IDC


Direct-dial hang up the call on IP phone during direct dial PTT causes next DD fail


Abnormal termination while exiting the IDC application


Disable remote user with blue theme does not work


Muted channel receives audio after powering then down and back up


IDC cannot access VLC player download site


Voice replay does not play any audio if audio devices are changed quickly


IDC4.0(2): VSM 6.3.1 AxClient client version 6.3.309.0 or higher version—upgrade does not work on Windows XP


IDC4.0(2):Centerpane stuck in move mode if patch is moved while unpatch


Direct dial does not show up in summary tab if its created after IDC is up


On a machine, the IDC locked up on media related controls, requiring an IDC restart


IDC4.0(2): IDC comes with yellow triangle on talk groups at first login


IDC shuts down when assigning keys to non system Opsview dispatcher


No channels are displayed in main region when logged in offline mode


IDC remote login offline: Direct dial channels remain in yellow triangle


Sometimes cannot hear audio from headsets

IP Phone Caveats


IPAD client: Saved videos cannot be uploaded to an incident


IPhone with 4.0 IOS PTT does not work if RMS is added back after removing


IPhone with 4.0 IOS gets stuck on a black screen while changing screen


IPhone 4.0 IOS app PTT gets latched when watching video

Radio Caveats


Incorrect signal frequencies used for signals in channel


A defined signal with tone and DTMF does not play the DTMF portion


Post failover, serial radio is "Socket_Failure" on new active server


All Radio Details page shows CS and CF


EFJ loses CF status with CF change


Win7 MC IDC: Could not PTT EFJ due to exception


Radio Talk Permit Tone should only be heard at the local IDC

You can use the Bug Toolkit to find information about caveats for the this release, including a description of the problems and available workarounds. The Bug Toolkit lists both open and resolved caveats.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser user ID and password

To use the Bug Toolkit, follow these steps:


Step 1 To access the Bug Toolkit, go to

Step 2 Log in with your user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for bug ID field, then click Go.

Step 4 To look for information if you do not know the bug ID number:

a. Choose Security from the Select Product Category menu.

b. Choose the desired product from the Select Product menu.

c. Choose the version number from the Software Version menu.

d. Under Advanced Options, choose Use default settings or Use custom settings. The default settings search for severity 1, 2 and 3 bugs, open and fixed bugs, and only bugs containing bug details. Use the custom settings to change the severity and status parameters, or to search for keywords within the bug headline and description.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information about obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: