Cisco IPICS Troubleshooting Guide, Release 2.0(1)
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V -

Index

Numerics

404 or 500 error after logging in to Administration Console 3-9

A

Administration Console

browser guidelines 3-3

cannot log in with ipics user ID 3-25

cannot perform tasks 3-13

changes not saved when multiple users are configuring 3-21

not functioning 3-13

B

browser

refreshing window 3-15

troubleshooting access to the server 3-4

browser guidelines 3-3

C

cablelength router command 3-52

CallManager

See Cisco Unified CallManager

CallManager Express

See Cisco Unified CallManager Express

call waiting, dial-in calls disconnect after using 3-33

cannot deactivate

stopping state, in RMS 3-57

cannot log in to administration console 3-25

caution, described xvii

caveats

application troubleshooting 4-29

CLI commands 4-12

troubleshooting 4-29

VPN client 4-16

changing IP address, troubleshooting problems 3-23

changing server IP address 5-2

channel

choosing codec 3-50, 3-51

Cisco Unified IP Phone cannot access 3-16

feedback noise 3-46

PMC deactivates by itself 3-46

troubleshooting access to multiple channels 3-42

troubleshooting multicast address problems 3-42

channels

connectivity failure indicator 4-25

visual indicators

connectivity failure 4-25

characters, language, incorrect display 3-19

checking status of the license manager 2-9

Cisco IOS, documentation xv

Cisco IPICS Activity Log 6-2

Cisco IPICS IP Policy Engine

See policy engine

Cisco IPICS operating system

See operating system, Cisco IPICS

Cisco IP Phone

See Cisco Unified IP Phone

Cisco Land Mobile Radio (LMR), documentation xv

Cisco Media Convergence Server (MCS), documentation xiv

Cisco Security Agent (CSA)

checking status 5-7

documentation xv, 6-15

logs 6-14

Security Events Log, opening 6-14

starting 2-17, 5-7

starting, stopping, and restarting 5-7

stopping 2-17, 5-7

Cisco Unified CallManager

documentation xiv

Cisco Unified CallManager Express, documentation xiv

Cisco Unified IP Phone

cannot access channel 3-16

cannot communicate with PMCs in a channel 3-47

documentation xv

no power 3-47

troubleshooting power problems 3-47

voice quality issues with policy engine dial-in or dial-out calls 3-51

clear counters router command 3-52

clear line router command 3-59

clock source router command 3-52

codec, voice quality and 3-50, 3-51

command, server

enableuser 5-4

modify_ip 5-2

reset_pw 5-5

service ciscosec 5-7

service iippe_dial_engine 5-8

service ipics 5-7

service ipics_db 5-7

service ipics_lm 5-8

service ipics_tomcat 5-8

Command failed error 3-19

commands

modify_ip 3-23

communication issue

PMCs and Cisco Unified IP Phones cannot communicate on a channel 3-47

some PMCs cannot talk on channel 3-43

VTG participants cannot hear each other 3-43

communication issues, VTGs and SIP PMCs 3-51

connectivity indicators

SIP-based remote connections 4-25

controller, limiting number of DS0s 3-57

conventions, document xvii

csalog log file 6-2

D

database server

checking status 2-6, 5-7

manually starting 3-7

performing procedures 2-6

restarting 2-7

starting 2-8, 5-7

stopping 2-7, 2-8

troubleshooting 3-13

db-maintenance.log file, about 6-2

deactivating RMS, to edit router details 3-60

deactivation fails for RMS 3-57

debugging

PMC 6-9

using CLI-based tools and service commands 5-1

using log files 6-1

diagnostics.log file 6-2

dial engine

checking status 2-12, 5-8

error after uploading prompts 3-31

performing service procedures 2-12

restarting 2-14

starting 2-14

starting and stopping 5-8

stopping 2-13

voice quality problems 3-51

dial engine, starting and stopping 5-8

dial-in calls

disconnect after using hold or call waiting feature 3-33

do not connect 3-33

dial-out invites do not connect 3-35

dial-out notifications do not connect 3-36, 3-38

disabled user, enabling with enableuser command 5-4

documentation

Cisco IOS xv

Cisco Land Mobile Radio (LMR) xv

Cisco Media Convergence Server (MCS) xiv

Cisco Security Agent xv, 6-15

Cisco Unified CallManager xiv

Cisco Unified CallManager Express xiv

Cisco Unified IP Phone xv

conventions xvii

double-byte language support 4-26

DS0, limiting number on router 3-57

DSCP 3-49

DSPs, insufficient 3-43

E

echoes, in conferences 3-63

e-mail, outgoing notifications do not connect 3-36, 3-38

enableuser command 5-4

enabling a disabled user with enableuser command 5-4

encrypted file system 4-5

error

404 or 500, in browser 3-9

authorization after changing ipics user password 3-25

command failed 3-19

PMC gets unknown response 3-20

undefined javascript 3-19

error messages 4-29

F

feedback

in conferences 3-63

on VTG or channel 3-46

finding troubleshooting information 1-1

footswitch

troubleshooting 4-7

G

G.711 codec, voice quality and 3-50

G.729 codec, voice quality and 3-50

G711 codec, voice quality and 3-51

G729 codec, voice quality and 3-51

H

headset

resolving headset issues 4-11

hold, dial-in calls disconnect after using 3-33

host mismatch error, troubleshooting 3-23

I

IE publisher error 4-15

information

finding Cisco IPICS troubleshooting 1-1

informix user, resetting password 3-13, 5-5

install.log file 6-3

installation, troubleshooting 3-1

installation log file 4-3

Internet Explorer

browser error 3-9

refreshing browser window 3-15

troubleshooting browser access to the server 3-4

Internet Explorer browser guidelines 3-3

invitations, dial-out invites do not connect 3-35

IP address

changing 5-2

troubleshooting problems after changing 3-23

verifying Cisco IPICS 3-7

ipics.log file 6-3

ipics_audit.log file 6-3

ipics_rms.log file 6-3

ipicsadmin user, resetting password 3-26, 5-5

ipics user, resetting password 5-5

IP multicast, finding troubleshooting information xvi

IP Phone

See Cisco Unified IP Phone

J

javascript error, troubleshooting undefined 3-19

L

language characters, incorrect display 3-19

license

troubleshooting after changing IP address 3-23

troubleshooting installation 3-23

license, Cisco IPICS

troubleshooting installation 3-23

license manager

checking status 2-9, 5-8

restarting 2-10, 5-8

starting 2-11, 5-8

stopping 5-8

lmgrd.log file 6-4

location

incorrectly configured 3-16

locked user, unlocking with enableuser command 5-4

log files

Cisco IPICS Activity Log 6-2

Cisco Security Agent (CSA) 6-14

csalog 6-2

db-maintenance 6-2

diagnostics.log 6-2

install.log 6-3

ipics.log 6-3

ipics_audit.log 6-3

ipics_rms.log 6-3

lmgrd.log 6-4

PMC, modifying levels 6-6

login, cannot log in after changing password 3-25

loopback, indicator lights for 3-62

M

Media category, PMC DebugLog.txt 6-8, 6-12

Microsoft QoS Packet Scheduler 3-49

modify_ip command 3-23, 5-2

multicast

finding troubleshooting information xvi

troubleshooting problems 3-42

N

network processes, starting and stopping with CLI commands 5-7

no prompt router command 3-59

note, described xvii

notifications, dial-out notifications do not connect 3-36, 3-38

O

one-way audio between PMC and Cisco Unified IP Phone 3-47

one-way audio issues 4-11

operating system, Cisco IPICS

checking database status 2-6

checking tomcat service status 2-2

database procedures 2-6

database server procedures 2-6

restarting database 2-7

starting database 2-8

starting tomcat service 2-4, 2-5

stopping

tomcat service 2-3

tomcat service procedures 2-2

ops views, dial-out notifications do not work between ops views 3-38

P

packets, IP marked incorrectly 3-49

Packet Scheduler, Microsoft QoS 3-49

password

changing, for root user 3-28, 5-5

resetting

for informix user 3-26, 5-5

for ipicsadmin user 3-26, 5-5

for ipics user 3-25, 5-5

PIM, sparse and sparse-dense modes 3-43

ping command, using to verify Cisco IPICS IP address 3-7

pins, mapping for a T1 on router 3-63

PMC

cannot communicate with IP Phones in a channel 3-47

caveats

application troubleshooting 4-29

CLI commands 4-12

VPN client 4-16

deactivates channel by itself 3-46

poor voice quality 3-50

SIP-connected voice communication interrupted 3-51

some cannot communicate on channel 3-43

troubleshooting

application 4-1

audio and headset issues 4-11

audio settings 4-7

caveats 4-29

channel activation issues 4-24

Cisco Security Agent 4-9

codec misconfiguration 4-25

coexistence 4-10

configuration file changes 4-6

connectivity issues 4-15

DNS issues 4-24

error messages 4-29

execution 4-2

footswitch device 4-7

generating a PMC installation log file 4-3

headset 4-8

headset issues 4-12

high latency, low bandwidth links 4-23

microphone 4-9

multicast connections 4-20

offline mode 4-21

one-way audio 4-11

one-way audio issues 4-12

optional settings menu 4-6

publisher error 4-15

resolving IP address changes 4-13

right-to-left and double-byte language support 4-26

RMS connectivity 4-22

satellite connectivity 4-23

unknown response error 3-20

using an encrypted file system 4-5

voice quality 4-14

VPN issues 4-16

VTG not appearing on 3-16

Windows XP firewall 4-18

winsock corruption 4-21

users are not logged out after terminating session 3-44

using debugging log level 6-9

voice quality degrades for SIP user 3-49

PMC DebugLog.txt 6-7, 6-10

PMC log levels, modifying 6-6

PoE module 3-47

policy, VTG not activating in 3-15

policy engine

cannot communicate with the prompt manager 3-32

checking dial engine status 2-12

performing dial engine service procedures 2-12

restarting dial engine 2-14

starting and stopping 5-7

starting the dial engine 2-14

stopping dial engine 2-13

voice quality problems from dial engine 3-51

processes, Cisco IPICS, starting and stopping 5-7

prompt manager error messages 3-32

prompts, error after uploading 3-31

Q

QoS, Microsoft Packet Scheduler 3-49

R

recovering a deleted user with system administrator privileges 3-22

refreshing browser window 3-15

reset_pw command 5-5

resetting passwords, for ipics, ipicsadmin, informix and root users 5-5

restarting

database 2-7, 5-7

dial engine 2-14

license manager 2-10, 5-8

tomcat service 5-8

restore, PMC gets error after 3-20

right-to-left language support 4-26

RMS 3-57

configuration, long wait after restarting Cisco IPICS 3-57

deactivating 3-60

failing 3-59

limiting DS0s on router 3-57

log entries 6-3

no loopbacks displayed on new 3-60

PMC connectivity to the RMS 4-11

SIP-based connectivity 4-24

troubleshooting connectivity issues 4-22

unrecognized T1 ports 3-61

updating login information causes unreachable state 3-60

root user

resetting password 5-5

router

clear line command 3-59

configuration shows wrong information 3-63

insufficient DSPs on 3-43

IOS software version 3-47

long delays between pressing PMC PTT button and media establishment 3-65

long wait for restart after configuring 3-57

mapping pins for T1 3-63

no green indicator lights 3-62

no loopbacks displayed on new RMS 3-60

no prompt command 3-59

PIM modes 3-43

PoE module 3-47

show users command 3-59

slow VTG activation 3-59

T1 configuration 3-52

unreachable state 3-59, 3-60

updating configuration in Cisco IPICS 3-63

VTY lines 3-59

router media service

See RMS

S

Security Events Log, Cisco Security Agent, opening 6-14

server, database

checking status 2-6

manually starting 3-7

restarting 2-7

starting 2-8

stopping 2-7, 2-8

service ciscosec command 5-7

service ipics_db command 5-7

service ipics_lm command 5-8

service ipics_tomcat command 5-8

service ipics command 5-7

service ippe_dial_engine command 5-8

Show Configuration feature 3-63

show controllers router command, sample output 3-55

show users router command 3-59

Signaling category, PMC DebugLog.txt 6-8, 6-11

SIP-based connection

connection failure 4-25

spoken name prompt file, error after uploading 3-31

starting

dial engine 2-14

starting Cisco Security Agent 2-17

starting database server 2-8

starting the license manager 2-11

starting tomcat service 2-4, 2-5

status

checking database server 2-6, 5-7

checking dial engine 5-8

checking license manager 5-8

checking policy engine 5-7

checking tomcat service 2-2, 5-8

stopping

Cisco Security Agent 2-17, 5-7

database server 2-7, 2-8, 5-7

dial engine 2-13, 5-8

license manager 5-8

policy engine 5-7

tomcat service 5-8

stopping tomcat service 2-3

system administrator user, recovering a deleted user 3-22

T

T1

configuration 3-52

loopbacks not displayed on new RMS 3-60

mapping pins on router 3-63

unrecognized ports 3-61

TAC Case Collection Tool 4-14

tomcat service

checking status 2-2, 3-4, 5-7, 5-8

performing procedures 2-2

restarting 3-5, 3-21

starting 2-4, 2-5, 5-7, 5-8

stopping 2-3, 5-7, 5-8

troubleshooting

404 or 500 error in browser

404 error 3-9

Administration Console not functioning 3-13

authorization error after changing password 3-25

cannot reach server from browser 3-4

Cisco Unified IP Phone cannot access channel 3-16

Command failed error 3-19

communication disrupted 3-51

configuration changes not saved when multiple users are configuring 3-21

connectivity between Cisco Unified Wireless IP Phone 7920 models 3-48

database stopped 3-13

dial engine voice quality 3-51

dial-in call cannot reconnect after using call waiting feature 3-33

dial-in call disconnects after placing on hold 3-33

dial-in calls 3-33

dial-out invites 3-35

dial-out notifications 3-36, 3-38

displaying loopbacks in Add Router window 3-60

feedback noise on VTG, channel 3-46

host mismatch error 3-23

installation issues 3-1

IP multicast information xvi

language characters display incorrectly 3-19

license installation 3-23

login problems from browser 3-4

multicast problems 3-42

new RMS has no loopbacks 3-60

no green lights on router 3-62

non-activating policy 3-15

no power to Cisco Unified IP Phones 3-47

no table data 3-19

password problems, ipicsadmin or informix user 3-26

password problems for ipics user 3-25

password problems for root user 3-28

PMC deactivates channel by itself 3-46

PMCs cannot communicate on channel 3-43

PMC users not logged out after terminating session 3-44

policy engine voice quality 3-51

poor PMC voice quality 3-50

poor voice quality for SIP-based PMC 3-49

power for Cisco Unified IP Phones 3-47

RMS fails 3-59

router configuration long delays between pressing PMC PTT button and media establishment 3-65

router configuration shows wrong information 3-63

slow VTG activation 3-59

tomcat service not running 3-4

undefined javascript error 3-19

unreachable RMS state after updating login 3-60

unreachable router state 3-59

unresponsive Cisco IP Phone channel 3-16

unresponsive PMC channel 3-43

using CLI-based tools and service commands 5-1

using log files 6-1

voice loops in conferences 3-63

VTG activating itself 3-15

VTG feedback 3-46

VTG not appearing on PMC 3-16

VTG participants cannot communicate 3-43

troubleshooting the PMC application 4-1

U

unlocking a locked-out user 5-4

unlocking a locked user with enableuser command 5-4

unreachable state on router 3-59, 3-60

Update Configuration feature 3-63

user ID, two for same user 3-16

user interface, PMC debug log information 6-7, 6-10

V

voice, poor quality from policy engine dial-in or dial-out calls 3-51

voice, poor quality on PMC 3-50

voice, poor quality with dial engine calls 3-51

voice loops 3-63

voice quality

finding troubleshooting information for xvi

issues 4-14

VTG

activates by itself 3-15

feedback noise 3-46

not activating in policy 3-15

not appearing on PMC 3-16

participants cannot hear each other 3-43

slow activation 3-59

voice interruptions 3-51

VTY lines 3-59