Catalyst 6500 Series Switch SIP, SSC, and SPA Hardware Installation Guide
Troubleshooting the Installation
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Troubleshooting the Installation

Table Of Contents

Troubleshooting the Installation

Troubleshooting

Using debug Commands

Interpreting Console Error Messages

Packing a SPA for Shipment

Packing a SIP for Shipment


Troubleshooting the Installation


This chapter describes how to troubleshoot the installation of SIPs and SPAs on the Catalyst 6500 Series switch. This chapter contains the following sections:

Troubleshooting

Using debug Commands

Interpreting Console Error Messages

Packing a SPA for Shipment

Packing a SIP for Shipment

Troubleshooting

This section describes troubleshooting the installation of the SIPs and SPAs. Possible problems, observations and comments, and solutions are indicated for the following troubleshooting symptoms:

SIP transitions repeatedly from on to off

SIP is deactivated

SPA is down and the line protocol is down

SIP Transitions Repeatedly From On to Off
Possible Problem
Observations and Comments
Solutions

SIP is booting up; this is normal operation

SIP STATUS LED alternates green, amber, or off

Wait 30 seconds until the boot process completes and the STATUS LED stays on.

SIP does not go beyond the bootup stage

SIP STATUS LED transitions continue and alternates green, amber, or off

Follow the recommended action for the displayed error message.

SIP FPGA is not up to date

During SIP unitization, the need to update the FPGA is automatically detected

Follow the system prompts to update the FPGA image.

If the SIP is cycling because of an FPD problem, the most likely cause is a FPD failure or that the FPD package file is not present.

For more information about performing FPD upgrades, refer to the "Upgrading Field-Programmable Devices" chapter in the Catalyst 6500 Series Switch SIP, SSC, and SPA Software Configuration Guide.


SIP Is Deactivated
Possible Problem
Observations and Comments
Solutions

SPA is not fully seated in the SIP

Output of the show diag slot command

SPA STATUS LED is off

Follow this procedure:

Remove the SPA from the SIP.

Inspect the SIP and the SPA. Verify there are no bent pins or parts and that there is nothing lodged in the two devices that could prevent a good connection.

Insert the SPA in the SIP by sliding the SPA all the way into the SIP until the SPA is firmly seated in the SPA interface connector. When fully seated in the SIP, the SPA might be slightly behind the SIP faceplate.

SPA is not supported on the SIP

Error message indicating the SPA is not supported

Output of the show diag slot command

SIP STATUS LED is off

Install a SPA supported on the SIP.

SPA is not at the minimum hardware revision level

Error message indicating the SPA is not at the minimum FPGA revision level

Output of the show hw-module subslot fpd command

Output of the show diag slot command

SPA STATUS LED is off

Follow the FPD upgrade process to update the FPGA.

For more information about performing FPD upgrades, refer to the "Upgrading Field-Programmable Devices" chapter in the Catalyst 6500 Series Switch SIP, SSC, and SPA Software Configuration Guide.

SPA is misconfigured

 

Refer to the configuration section of the specific SPA installation and configuration guide, or use the Cisco IOS software configuration documentation listed in the "Obtaining Documentation and Submitting a Service Request" section on page xviii.


Using debug Commands

Along with the other debug commands supported on the Catalyst 6500 Series switch, you can obtain specific debug information for modules and carrier cards using the debug hw-module privileged EXEC command. For more information about the debug hw-module command and other debug commands specific to the Cisco IOS software release 12.2SX, see the Cisco IOS Master Command List, Release 12.2SX at this URL:

http://www.cisco.com/en/US/docs/ios/mcl/122sxmcl/12_2sx_mcl_book.html

The debug hw-module command is intended for use by Cisco Systems technical support personnel.


Caution Because debugging output is assigned high priority in the CPU process, it can render the system unusable. For this reason, use debug commands only to troubleshoot specific problems or during troubleshooting sessions with Cisco technical support personnel. Moreover, it is best to use debug commands during periods of lower network traffic and fewer users. Debugging during these periods decreases the likelihood that increased debug command processing overhead will affect system use.

For more information about other debug commands that can be used on a Catalyst 6500 Series switch, see the Cisco IOS Debug Command Reference, Release 12.2 at this URL:

http://www.cisco.com/en/US/docs/ios/12_2/debug/command/reference/122debug.html

Interpreting Console Error Messages

To view the explanations and recommended actions for Catalyst 6500 Series switch error messages, including messages related to SIPs, SSCs, and SPAs, see the following documents:

Cisco IOS Release 12.2SX System Message Guide at this URL:

http://www.cisco.com/en/US/docs/ios/12_2sx/system/messages/122sxsms.html

System Messages for 12.2S (for error messages in Release 12.2S) at this URL:

http://www.cisco.com/en/US/docs/ios/12_2s/system/messages/122sdebu.html

Packing a SPA for Shipment

This section provides step-by-step instructions for packing a SPA and the cable-management brackets for shipment. Before beginning this procedure, you should have the following original Cisco Systems packaging materials:

Thermoform container (transparent plastic-molded clamshell)

Carton


Caution The Cisco Systems original packaging is to be used for the shipment of all SPAs and cable-management brackets. Failure to properly use Cisco Systems packaging can result in damage or loss of product.


Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.



Note These instructions assume that the SPA and cable-management brackets have been removed from the router according to the recommended procedures specified in this guide.


To pack a SPA and the cable-management brackets for shipment, perform the following steps:


Step 1 Open the Thermoform container and place the SPA and each of the cable-management brackets into the appropriate cavities.


Caution Always handle the SPA by the carrier edges and handle; never touch the SPA components or connector pins.

Step 2 Close the Thermoform container. Be sure to lock the snaps securely.

Step 3 Check that the Thermoform container is fully closed. Apply tape or a label closure over the opening to ensure the container stays closed during shipping.

Step 4 Place the Thermoform container into the carton.

Step 5 Close the carton.

Step 6 Apply tape over the carton flap to ensure the carton stays closed during shipping.


Packing a SIP for Shipment

This section provides step-by-step instructions for packing a SIP for shipment. Before beginning this procedure, you should have the following original Cisco Systems packaging materials:

Static shielding bag

Smaller inner carton

Larger exterior carton

Two foam packing cushions


Caution The Cisco Systems original packaging is to be used for the shipment of all SIPs. Failure to properly use Cisco Systems packaging can result in damage or loss of product.


Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.



Note These instructions assume that the SIP has been removed from the router according to the recommended procedures specified in this guide.


To pack a SIP for shipment, perform the following steps:


Step 1 Insert the SIP into the static shielding bag.

Step 2 Insert the bagged SIP into the smaller inner carton. Be careful to position the SIP so that the bottom motherboard lip is held by the packaging cutout.

Step 3 Close the smaller inner carton and tape the sides closed.

Step 4 Place the sealed smaller inner carton containing the SIP into the two foam packing cushions (they only fit one way).

Step 5 Place the sealed smaller inner carton and packing cushions into the larger exterior carton, and seal the larger exterior carton with tape for shipment.