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Cisco uBR10012 Universal Broadband Router TCC+ Card

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Cisco uBR10012 Universal Broadband Router TCC+ Card

Table Of Contents

Cisco uBR10012 Universal Broadband Router TCC+ Card

Revision History

Purpose

Audience

Scope

Contents

Prerequisites

Restrictions

Feature Overview

Part Numbers and Technical Specifications

Safety Warnings

Warning Definition

Electrical Equipment Guidelines

Preventing Electrostatic Discharge Damage

Removing and Replacing the Cisco TCC+ Card

Equipment

Unpack the TCC+ Card

Remove the TTC+ Card

Replace the TCC+ Card

Troubleshooting the Cisco TCC+ Card

Related Documentation

Obtaining Documentation and Submitting a Service Request


Cisco uBR10012 Universal Broadband Router TCC+ Card


Revision History

Date
Revision
Change Summary

7/10/08

OL-5094-01

Updated Cisco IOS version supported on TCC+ card.

Updated information on DTI server not supported on TCC+ card.

10/20/03

OL-5094-01

Moved document to online only, updated information and format.

08/31/01

78-11487-01

Original publication. This document is obsolete.


Purpose

The purpose of this document is to provide installation, removal, and troubleshooting information for the Timing, Communication, and Control Plus (TCC+) card installed in the Cisco uBR10012 universal broadband router.

Audience

This document is intended for use by a field service engineer who is familiar with Cisco products and headend cable installation procedures.


Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030.


Scope

This document includes procedures for installing and removing the Cisco TCC+ card that comes with the Cisco uBR10012 universal broadband router. This document also includes technical specifications and troubleshooting information.

Contents

Prerequisites

Restrictions

Feature Overview

Part Numbers and Technical Specifications

Safety Warnings

Removing and Replacing the Cisco TCC+ Card

Troubleshooting the Cisco TCC+ Card

Related Documentation

Obtaining Documentation and Submitting a Service Request

Prerequisites

For more information about Cisco IOS hardware and software release support and restrictions, refer to the following release notes:

Release Notes for the Cisco uBR10012 Universal Broadband Router for Cisco IOS Release 12.3BC

Cross-Platform Release Notes for Cisco Universal Broadband Routers in Cisco IOS Release 12.2SC

Restrictions

The TCC+ card should not be connected to a DOCSIS Timing Interface (DTI). The DTI server does not have a T-1 clock source, which is required by the TCC+ card.

Feature Overview

On the Cisco uBR10012 universal broadband router, the Timing, Communication, and Control Plus (TCC+) card acts as a secondary processor that performs the following functions:

Generates and distributes 10.24 MHz clock references to each cable interface line card.

Generates and distributes 32-bit time stamp references to each cable interface line card.

Allows software to independently power off any or all cable interface line cards.

Drives the LCD panel used to display system configuration and status information.

Monitors the supply power usage of the chassis.

Provides two redundant RJ-45 ports for external timing clock reference inputs such as a Global Positioning System (GPS) or BITS clock.

When two TCC+ cards are installed, they are configured as active (primary) and backup (redundant). If the TCC+ card in the first slot is working at system power-up, it automatically becomes the active card and the TCC+ card in the second slot becomes the backup card. The TCC+ cards monitor each other's priority information, so that if the active card fails, the active card role is transferred to the redundant backup card without loss of data.

Each TCC+ card contains two RJ-45 connectors labeled Primary and Secondary, on the front panel. See Figure 1. These connectors are for a primary and secondary (redundant) Stratum 3 external clock reference source that is traceable to a Stratum 1 clock source. The external reference source allows the Cisco uBR10012 router's reference clock to be synchronized to the Stratum 1 clock source, providing a free-running DOCSIS-quality clock reference and time stamp to the cable interface line cards.


Caution The TCC+ card can connect only to a national clock source such as a GPS receiver or Building Integrated Timing Supply (BITS) clock. The Cisco uBR10000 series router does not support directly connecting the RJ-45 connectors on the TCC+ cards to an outside plant line or telco-provided T1/E1 clock source. You can use an outside or telco-provided T1/E1 clock source only by connecting the source to the TCC+ cards by using a CSU/DSU or other equipment that is approved to FCC part 68 and ANSI/UL1950 for the connection to the public switched telephone network (PSTN).

If present, the primary external clock reference on the active TCC+ card is used. If it is lost, the secondary clock reference (if present) on the active TCC+ card is used. If the active TCC+ card stops functioning, control is transferred to the backup TCC+ card, which then uses its primary and secondary clock reference sources. If neither card has a valid clock reference source, the active TCC+ card uses its own internal clock to provide the DOCSIS-quality clock reference and time stamp.


Note You do not need to provide an external clock reference source to the TCC+ cards. However, you must always have at least one functioning TCC+ card installed in the Cisco uBR10012 router chassis for proper systems operation.


Figure 1 Cisco TCC+ Front Panel

The front panel on the TCC+ card has seven LEDs. They are labeled POWER, STATUS, MAINTENANCE, PRESENT, and ACTIVE. The second set of PRESENT and ACTIVE LEDs are associated with the primary and secondary external clock reference inputs.

Table 1 describes the LEDs on the TCC+ card.

Table 1 TCC+ Card LEDs and Their Functions 

LED
Status
Description

POWER

Green

Off

Indicates that power is supplied to the TCC+ card.

Power is off.

STATUS- bi-color

Yellow

Green

Blinking Green

Indicates that the CPU is in the bootup process, self-test, or downloading code.

Indicates that the CPU has successfully completed the boot, self-test, and code download process, and that the TCC+ card is the active card.

Indicates that the CPU has successfully completed the boot, self-test, and code download process, and that the TCC+ card is the backup card.

MAINTENANCE

Off

Yellow

Normally off. Indicates that no maintenance action is required.

Indicates a required maintenance operation and that the TCC+ card can be hot-swapped.

PRESENT (Primary)

Green


Off

Normally on. Indicates that a valid clock reference signal is present at the associated input.

Indicates that no signal is present, or that the TCC+ card is unable to synchronize to the signal at the associated input.

ACTIVE (Primary)

Green

Off

Normally on. Indicates that the associated input has been selected as the active clock reference for the TCC+ card.

Indicates that the associated input is not the active clock reference.

PRESENT (Secondary)

Green


Off

Normally on. Indicates that a valid clock reference signal is present at the associated input.

Indicates that no signal is present, or that the TCC+ card is unable to synchronize to the signal at the associated input.

ACTIVE (Secondary)

Green

Off

Normally on. Indicates that the associated input has been selected as the active clock reference for the TCC+ card.

Indicates that the associated input is not the active clock reference.


Part Numbers and Technical Specifications

Table 2 lists the specifications for the TCC+ card:

Table 2 TCC+ Card Specifications 

Description
Specifications

Product order number

UBR10-TCC+-T1=

Chassis dimensions

Height: 4.73 in. (12.0142 cm)

Width: 1.548 in. (3.93192 cm)

Depth: 10 in. (25.4 cm)

Weight

1.5 lb (.68 kg)

Power consumption

40 Watts (136.5 btu1 per hour

MTBF

431,348 hours

Temperature range

Operating: 41 to 104×F (5 to 40×C)

Storage: -40 to 158×F (-40 to 70×C)

Relative humidity

Operating: 5 to 85%

Storage: 5 to 95%

Operating altitude

-197 to 13,123 ft (-60 to 4000 m)

1 British thermal units per hour


Safety Warnings

Warning Definition

Warning


IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Varoitus

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Attention

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Avvertenza

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Advarsel

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

 



Electrical Equipment Guidelines

Follow these basic guidelines when working with any electrical equipment:

Before beginning any procedures requiring access to the chassis interior, locate the emergency power-off switch for the room in which you are working.

Disconnect all power and external cables before moving a chassis.

Do not work alone when potentially hazardous conditions exist.

Never assume that power has been disconnected from a circuit; always check.

Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.

Carefully examine your work area for possible hazards such as moist floors, ungrounded power extension cables, and missing safety grounds.

Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) damage, which occurs when electronic cards or components are improperly handled, can result in complete or intermittent failures. The AC-input power shelf and its AC power modules contain a printed circuit card that is fixed in a metal carrier. Electromagnetic interference (EMI) shielding and connectors are integral components of the carrier. Although the metal carrier helps to protect the cards from ESD, use an anti-static strap each time you handle the modules.

Following are guidelines for preventing ESD damage:

Always use an ESD-preventive wrist or ankle strap and ensure that it makes good skin contact. Before removing a card from the chassis, connect the equipment end of the strap to a bare metal, unpainted surface on the chassis or rack-mount.

Handle components by the carrier edges only; avoid touching the card components or any connector pins.

When removing a module, place it on an anti-static surface or in a static-shielding bag. If the module will be returned to the factory, immediately place it in a static-shielding bag.

Avoid contact between the modules and clothing. The wrist strap protects the card from ESD voltages on the body only; ESD voltages on clothing can still cause damage.


Caution For safety, periodically check the resistance value of the anti-static strap. The measurement should be between 1 and 10 megohms.

Removing and Replacing the Cisco TCC+ Card

To install a new TCC+ card or to replace an existing card, use the procedures that follow.


Tip If two TCC+ cards are installed for redundant operation, one of the cards can be removed and replaced without interrupting system operations.


Equipment

To remove and replace an individual Cisco LCD module, you need the following:

Replacement TCC+ card, product order number UBR10-TCC+-T1=.

ESD-preventive wrist strap.

Unpack the TCC+ Card

To unpack the TCC+ card, complete the following steps:


Step 1 Make sure that you are properly grounded with an ESD-preventive ground strap.

Step 2 Open the shipping box and remove the TCC+ card.

Step 3 Place the TCC card on an anti-static surface.


Remove the TTC+ Card


Step 1 Make sure that you are properly grounded.

Step 2 Clear enough interface and power cables to allow sufficient space to work.

Step 3 If installing a new TCC+ card, remove the blank slot cover and discard it; then, proceed to Step 1. Otherwise, disconnect the T1 clock cables from the TCC+ card being replaced.

Step 4 Unscrew the top and bottom captive screws on the TCC+ card (Figure 2).

Step 5 Pull the TCC+ card out of the slot and place it on an anti-static surface or in an anti-static bag.

Figure 2 TCC+ Card Captive Screws

Figure 3 Removing the TCC+ Card

Step 6 If you are installing a replacement card, proceed to the next step. Otherwise, install a blank cover over the slot and screw down its captive screws to conclude this procedure.



Note For proper cooling and airflow, a cover must always be installed in a blank TCC+ card slot. The product order number for the blank TCC+ card cover is UBR10-TCC+-COVER=.


Replace the TCC+ Card


Step 1 Pick up the replacement TCC+ card, and position it in front of the card slot.

Step 2 Carefully align the upper and lower edges of the line card with the upper and lower guides in the chassis, and slide the line card into the slot, so that it firmly seats in the backplane connectors (Figure 4).

Figure 4 Inserting the TCC+ Card

Step 3 Secure the line card in the chassis by tightening the top and bottom captive screws (Figure 2).


Caution Always tighten the captive screws on each TCC+ card. These screws prevent accidental removal and provide proper grounding for electromagnetic interference (EMI) shielding.

Step 4 When fully inserted, the TCC+ card cycles through its power-on self-test. The Fail LED stays on briefly (about 5 to 6 seconds) and then shuts off. If the Fail LED remains on or is flashing, see the "Troubleshooting the Cisco TCC+ Card" section.

Step 5 Connect the T1 clock cables to the TCC+ card.

Step 6 Configure the TCC+ card, if necessary.

Refer to "Formatting Flash Memory Cards and Disks" section in the Cisco uBR10012 Universal Broadband Router Hardware Installation Guide or the Cisco uBR10012 Universal Broadband Router Software Configuration Guide, see the "Related Documentation" section.


Note It is not necessary to configure the TCC+ card if you are installing a replacement card in the identical slot. The system automatically downloads the necessary configuration information from the performance routing engine (PRE).



Troubleshooting the Cisco TCC+ Card

Check the following if a problem appears on one of the PRE modules:

If both PREs are operating correctly, check the POWER LEDs on each TCC+ card. Are the POWER LEDs on each TCC+ card on (green)?

If no, remove the TCC+ card and reinsert it, making sure that it firmly connects to the backplane and that both captive screws are tightly connected.

If yes, proceed to the next step.

Is the STATUS LED on the primary TCC+ card on (green) to indicate that it is the primary card?

Is the STATUS LED on the secondary TCC+ card flashing (green) to indicate that it is the redundant card?

If no, check that the version of Cisco IOS you have loaded on the router supports the TCC+ card.

Do the CMTS modems go offline and are unable to get into the init() state?

If yes, check whether a DOCSIS Timing Interface (DTI) clock source is connected to the TCC+ card, and remove the DTI clock source.

Use Table 3 to continue troubleshooting the TCC+ cards.

Table 3 TCC+ Card Faults and Recommended Responses

Fault Type
Response

The show cable clock command shows that no TCC+ cards are installed:

Router# show cable clock 

Number of TCCplus Cards in the Chassis: 0
TCCplus Cards are not yet configured 

Router# 

The console also typically displays the error message %UBR10KTCC-1-NOTCC: No working TCCplus card available in the system.

1. Verify that at least one TCC+ card is installed in the chassis. If not, install a TCC+ card, because it is required for normal operations.

2. If only one TCC+ card is installed, it might not have been properly initialized, so remove it from its slot, wait approximately 30 seconds, and reinsert it.

3. If only one TCC+ card is installed, its slot might be fault, so remove the card from its slot and install it in the other TCC+ card slot.

4. Replace the TCC+ card with a known, working TCC+ card.

An IPC error message (IPCGRP-3-SYSCALL) occurs for the TCC+ card slots (slot 1/1 or slot 2/1).

1. If this message results after a line card is reset using the hw-module reset command, it is an informational-only message that indicates only that an IPC message was missed while the processor was performing the reset of the line card. This error message can be ignored.

2. Upgrade the Cisco uBR10012 router to Cisco IOS Release 12.2(11)BC2 or later release.

The console displays the following error message:

%UBR10KTCC-1-BADTCC: TCCplus card in slot put under maintenance: reason

The Cisco uBR10012 router detected that the TCC+ card in the indicated slot was faulty. If a redundant card is installed, the system passed control to it. The faulty TCC+ card has been put into maintenance mode. The following errors are possible:

Holdover rcvd by Active Card—The active TCC+ card generated a holdover interrupt to indicate an error in its clock source.

Holdover rcvd by Backup Card—The backup TCC+ card generated a holdover interrupt to indicate an error in the clock source being received by either the Active or Backup card.

Bad Clock reported by CLC(s)—A cable interface line card reported that the clock signal being received from the TCC+ card is faulty.

TRU Loss of Sync—The clock hardware on the TCC+ card reported a

Unknown—An unknown failure occurred, possibly a hardware failure.

To correct the problem:

1. If an external clock source is being used, check that the clock source is valid national clock source, such as a GPS receiver or BITS clock.

2. If the clock source is valid, remove and reinsert the faulty TCC+ card.

3. If the MAINTENANCE LED on the faulty TCC+ card is still lit, replace the card.

The show controllers clock-reference command displays compare errors between the two TCC+ cards installed in the Cisco uBR10012 router.

1. If this occurs at system startup or only occasionally at other times, this error can be ignored, because the system typically records a slight delay when the TCC+ cards synchronize with each other. These initial compare errors can be ignored and cleared with the cable clock clear-counters command.

2. If this error repeatedly occurs, it could indicate a hardware problem with one of the TCC+ cards. Try replacing each card to see if the problem disappears.

The show controllers command for a cable interface displays the message "Timestamp is from local oscillator." This command should show that the timestamp is coming either from an external source or from the TCC+ card.

1. Verify that at least one TCC+ card is installed in the chassis. If not, install a TCC+ card.

2. Verify that a valid national clock source, such as a GPS receiver or BITS clock, is plugged into the TCC+ card's RJ-45 connector.

3. Replace the TCC+ card.


Related Documentation

Cisco uBR10012 Universal Broadband Router Hardware Installation Guide at the following URL:

http://www.cisco.com/en/US/products/hw/cable/ps2209/prod_installation_guides_list.html

Cisco uBR10012 Universal Broadband Router Software Configuration Guide at the following URL:

http://www.cisco.com/en/US/products/hw/cable/ps2209/products_installation_and_configuration_guides_list.html

Cisco CMTS Feature Guide at the following URL:

http://www.cisco.com/en/US/products/hw/cable/ps2209/products_feature_guides_list.html

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.