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Cisco Small Business Product Enhanced Limited Lifetime Warranty Terms
The following are terms applicable to your hardware warranty. Your formal Warranty Statement, including the warranty applicable to Cisco software, appears below and in the Cisco Information Packet that accompanies your Cisco product.
Duration of Hardware Warranty: As long as the original End User continues to own or use the Product. In the event of discontinuance of product manufacture, Cisco warranty support is limited to five (5) years from the announcement of discontinuance.
Duration of Phone Support: One (1) year (Local Business Hours)
Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement for next business day delivery, where available. Otherwise, commercially reasonable efforts will be used to ship a replacement part for delivery upon receipt of the defective product at Cisco's site. The replacement part will be shipped via ground shipping with shipping charges prepaid. Actual delivery times may vary depending on Customer location.
See www.cisco.com/go/smallbizsupport for details about delivery availability.
Cisco reserves the right to refund the purchase price as its exclusive warranty
Complete the form below and keep for ready reference.
To Receive a Return Materials Authorization (RMA) Number: Please contact the party from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Product purchased from:
Their telephone number:
Product Model and Serial number:
Maintenance Contract number:
Product warranty terms and other information applicable to Cisco products are available at the following URL: www.cisco.com/go/warranty
Consult the above website or your Cisco Sales and Service Representative for a complete listing of Cisco products and applicable warranties.