Cisco Pulse Administrator Guide, Release 1.0.5
Viewing Business Data
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Viewing Business Data

Table Of Contents

Viewing Business Data

ROI Gadget


Viewing Business Data



Note This topic is intended for business administrators can view and gather data from the ROI gadget.


This topic includes this information:

ROI Gadget

ROI Gadget

The ROI gadget appears in the Home page of users assigned these privilege levels:

Business administrator

System administrator


Note In some organizations, the business administrator role is handled by the system administrator. Therefore, the user assigned the system administrator privilege can also view this gadget.


The Pulse Locator enables expertise seekers to enter a term in an interface and within seconds, find people with experience with the term, also known as expertise providers, as well as related videos and documents. The Pulse Locator search results provides these means of collaborating with expertise providers:

Several Click-to-Collaborate features that enable an expertise seeker to quickly collaborate with an expertise provider using methods such as email or instant messaging.

Schedule-a-Meeting feature that enables an expertise seeker to set up a Microsoft Outlook meeting with one or more expertise providers.

Locating experience using the conventional "word-of-mouth" method can be time-consuming for the expertise seeker and expensive for an organization because of the expertise seeker's loss of productivity. The benefit of implementing the Pulse Locator is to quickly bring together expertise seekers and knowledgeable and willing expertise providers and to provide a variety of communication methods through which they can initially collaborate, thereby saving time for the expertise seeker and money for the organization.

To that end, the ROI gadget collects and displays data for the top 10 expertise providers who collaborated with expertise seekers using a Click-to-Collaborate feature in a specified timeframe. If the gadget collects data for more than 10 expertise providers, it also displays an eleventh entry for "Others." The data shown for "Others" is for all other expertise providers not included in the top 10 list.

The gadget also provides a calculator that takes the Total Requests for all expertise providers in a specified timeframe and performs this calculation:

Total Requests x Net Time Saved Per Interaction x Fully Loaded Cost Per Hour = Total Savings

By default, the value for Time Saved Per Interaction is 30 minutes, and for Fully Loaded Cost Per Hour is $100. You can change these values for one session with the calculator.

For example, if the Total Requests for all expertise providers in the past week is 75, and you retain the default values for time saved and cost per hour, the total savings for that week is $3750.

Figure 12-1 shows a sample ROI gadget, while Table 12-1 describes each element of the gadget.

Figure 12-1 Sample ROI Gadget

Table 12-1 ROI Gadget Elements 

Elements
Description

Timeframe drop-down list

By default, the ROI gadget displays the top 10 expertise providers and savings for the past day (from the top of the hour to the current time). For example, if you view the gadget at 2:45 pm, the displayed data is from 2 pm to 2:45 pm today. To change this timeframe, from the Timeframe drop-down list, choose one of these options:

Past Week—From 3 am, when the data in the cache was last refreshed, to 1 week earlier.

Past Month—From 3 am, when the data in the cache was last refreshed, to 30 days earlier.

Past 3 Months—From 3 am, when the data in the cache was last refreshed, to 90 days earlier.

Past 6 Months—From 3 am, when the data in the cache was last refreshed, to 180 days earlier.

Note If you request data for a longer timeframe than Cisco Pulse has been running, it displays all of the data it has for that timeframe. For example, if Cisco Pulse has been running for 4 months and you request data for the past 6 months, Cisco Pulse displays data for the 4 months.

Expertise Provider

Displays the full name of the top 10 expertise providers sought for collaboration by expertise seekers using Click-to-Collaborate features in the specified timeframe. For all other expertise providers not included in the top 10, the system displays "Others."

Number of People Assisted

Displays the number of expertise seekers who used a Click-to-Collaborate feature to initiate collaboration with an expertise provider in the specified time. For example, if an expertise seeker requested collaboration with an expertise provider using the Click-to-Email feature, the system increments this counter by one for the expertise provider.

Total Requests

Displays the total number of collaboration requests received by an expertise provider by way of Click-to-Collaborate features in the specified timeframe.

Total

Displays data for the Number of People Assisted and Total Requests for all expertise providers in the specified timeframe.

Net Time Saved per Interaction (minutes)

Displays the amount of time, in minutes, saved by users because they used the Pulse Locator instead of conventional methods to locate people with experience. The default value is 30 minutes. You can change this value for one session with the calculator.

Fully Loaded Cost per Hour (dollars)

Displays the fully loaded hourly cost, in dollars, for a user. The default value is $100. You can change this value for one session with the calculator.

Calculate button

When you initially access the ROI gadget or navigate to another page then back to the gadget, the gadget collects any new data, then recalculates and displays the Total Savings.

To recalculate the Total Savings at any time, click Calculate.

Reset button

To reset the Net Time Saved Per Interaction and Fully Loaded Cost Per Hour attributes to their default values, click Reset.

Total Savings

Displays the total cost savings, in dollars, that the organization saved by users because they used the Pulse Locator instead of conventional methods to locate people with experience.