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Cisco WebEx Social Frequently Asked Questions, Release 3.1

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Cisco WebEx Social Frequently Asked Questions, Release 3.1

Table Of Contents

Cisco WebEx Social Frequently Asked Questions, Release 3.1

Contents

Posts

Posts Marked as Questions

Activities

Watch Lists

Chat

Libraries

Communities

Email

Email Plug-in

Contacts

Search

Applications

Updates

Calendar

Video

Cisco Web Communicator

Supported Browsers

User Roles


Cisco WebEx Social Frequently Asked Questions, Release 3.1


Cisco WebEx Social Server is a people-centric social collaboration platform that can help organizations accelerate decision making, problem resolution, and innovation by quickly and more securely connecting people to the resources and information they need to get work done. With it, employees can:

Find experts, communities, and content from a personalized dashboard

Share knowledge with individuals and across communities through a unified posting model

Communicate and collaborate with colleagues in the context of a particular project or topic

Work anywhere with full-fidelity mobile access

A premises-based platform with an open and extensible architecture, WebEx Social Server lets you take full advantage of your existing real-time communications, content management, and line-of-business applications assets. WebEx Social Server is a core solution component of the Cisco Collaboration product portfolio.

Contents

This FAQ is divided into the following sections:

Posts

Posts Marked as Questions

Activities

Watch Lists

Chat

Libraries

Communities

Email

Email Plug-in

Contacts

Search

Applications

Updates

Calendar

Video

Cisco Web Communicator

Supported Browsers

User Roles

Posts

This section is organized as follows:

What contacts are included in Browse My Connections in the address field of a Post?

What is the Suggest Experts button beside the Tags field for?

Q.  What contacts are included in Browse My Connections in the address field of a Post?

A. Browse My Connections includes the following contacts:

The people you follow

People who follow you

Contact lists you have created

The communities you are a member of

Q.  What is the Suggest Experts button beside the Tags field for?

A. If you mark your post as a question, Cisco WebEx Social suggests other experts in your organization who might be able to help you. All you need to do is enter the appropriate tags or keywords and Cisco WebEx Social identifies some experts who you can share your post with.

Posts Marked as Questions

This section is organized as follows:

How does a post that is marked as a question get marked as an answer?

Can a reply to a question that has been marked as answered be changed back to unanswered?

Can a post that is marked as a question be changed to a normal post and vice versa?

Q.  How does a post that is marked as a question get marked as an answer?

A. A question is answered when one or more of the responses to the question is marked as an answer by a user who has edit permission for the post. When a question is marked as an answer, a special icon is displayed beside the title of the question.

A special filter is also available to users that identifies the number of responses that have been marked as an answer.

Q.  Can a reply to a question that has been marked as answered be changed back to unanswered?

A. A question can also be marked as unanswered if the post owner, or a user with edit permission, subsequently decides that the response given does not address the question. To mark a response as unanswered, find the response that you want to change and click the Unmark as an Answer link at the bottom of the reply.

Q.  Can a post that is marked as a question be changed to a normal post and vice versa?

A. Yes. Anyone with edit permission can mark a post as a question at any time by editing the post, checking the Mark as a Question check box and adding appropriate tags. A post that is already marked as a question can be converted to a normal post by editing the post and unchecking the Mark as a Question check box. Note, that a question that has already been marked as answered cannot be converted to a normal post.

Activities

This section is organized as follows:

What appears in Activities?

When I am visiting the profile of someone else, what types of filters can I create in their Activities?

Q.  What appears in Activities?

A. Items in Activities include:

The activities of people you are following

The activities of the members of your communities

Your own activities

They include:

Posts and updates

Uploaded documents, images or videos

Replies and entries to updates, wikis, community calendars and discussions

Notifications when my contacts start to follow someone else

Q.  When I am visiting the profile of someone else, what types of filters can I create in their Activities?

A. You can filter their activities by

The people they are connected to

The communities they are a member of

The tags used in their activities (these include all the tags in the system)

To filter activities all you need to do is click the Add Filter Icon

Watch Lists

This section is organized as follows:

What appears in My Watch List?

Q.  What appears in My Watch List?

A. The items in your Watch List include:

Posts

Updates

Comments

Replies to comments that are directly relevant to you.

The items appear in your Watch List in a number of ways. They can be:

Directed at you by other users. These items include posts being shared with you, updates, and @mentions

You can add things to your Watch List as well. These items include posts or updates you create, or ones that you explicitly add

Items that you have edited or shared or commented on are also included here, as are comments that are made about your posts

Chat

This section is organized as follows:

Why does my chat window close when I refresh my screen?

Can I keep a record of my chat?

Why does the cursor in the My Contacts search box appear in My Chat window?

Why do links to other pages open when I am chatting with other users?

Q.  Why does my chat window close when I refresh my screen?

A. The Chat window stays open while you navigate to other areas of Cisco WebEx Social or use your browser for another purpose while you are chatting. By design, the chat window closes, and any chat sessions you have in progress are ended if you refresh the screen where you are chatting.

Q.  Can I keep a record of my chat?

A. No. Cisco WebEx Social does not retain a chat history.

Q.  Why does the cursor in the My Contacts search box appear in My Chat window?

A. The Cisco WebEx Social chat window opens in a separate window and is displayed permanently on top of the underlying page until it is minimized or closed. When a user clicks inside the search box in the Cisco WebEx Social dock at the bottom of the page, the cursor may appear in the chat dialog box, if the chat window overlaps the search box. This issue arises for some Internet Explorer 8 and 9 users. To resolve the problem, manually move the chat window away from the dock to another location on the page.

Q.  Why do links to other pages open when I am chatting with other users?

A. Some users of Internet Explorer 8 may find that when they are chatting with another WebEx user, links to other web pages appear to open on their own. This situation can happen if the Chat window dialog box is positioned over a link or other clickable object on the underlying page. When text is entered in the dialog box, the underlying link or object may be activated. Internet Explorer 8 users should ensure that they have the latest version of IE8 installed. If the issue continues to cause a problem, users should move the chat window to another location on the page.

Libraries

This section is organized as follows:

Do other users have access to the documents and images in my library?

When I add a document to an existing folder, does it inherit the permissions of the folder?

When I add a file to a folder, can I share it with other people at the same time?

Q.  Do other users have access to the documents and images in my library?

A. By default, users cannot access any folders that you create and any files that you upload, unless you change the permission settings for your folders and files.

If you set the permission for a document to Public, the document can be accessed by others by searching for the relevant tag. Note that documents that are saved in private and public folders can be accessed.

Q.  When I add a document to an existing folder, does it inherit the permissions of the folder?

A. No, a document does not inherit the permissions of a folder. By default, the permissions of folders, and any files uploaded to them, are set to private and they cannot be viewed by others. These permissions can be changed when the folder is being created or when the file is being uploaded. Permissions can also be changed later, at any time.

Q.  When I add a file to a folder, can I share it with other people at the same time?

A. No. The best way to share a file is to create a post or an update, attach the document, and share it with your preferred contacts.

Communities

This section is organized as follows:

I accidentally removed myself from a community that I created. Is there anyway to get myself added back as owner or administrator?

Can I convert a Hidden Community to a Restricted or Open Community?

Can non-members share posts with a community?

What types of filters can I create for Community activities?

Q.  I accidentally removed myself from a community that I created. Is there anyway to get myself added back as owner or administrator?

A. You can only leave a community you create if there is at least one other community owner of that community. You can request the community owner to add you back as a member or as a co-owner or administrator. If the community has an administrator, you can also request the administrator to add you back into the community as a member. Only community owners are permitted to assign co-owners and administrators.

Otherwise, contact your Cisco WebEx Social administrator who can add you back into the community.

Q.  Can I convert a Hidden Community to a Restricted or Open Community?

A. No. It is not possible to convert a community from one type to another.

Q.  Can non-members share posts with a community?

A. No, you can only share posts with communities you are a member of.

Q.  What types of filters can I create for Community activities?

A. You can filter the community activities by people (that is, the members of the community) and by tags used in community posts. All you need to do is click the Add Filter Icon.

Email

This section is organized as follows:

Why has the post I emailed to a Cisco WebEx Social community lost all the attachments and formatting?

Some of my email notifications from Webex Social have question marks in the subject line

Q.  Why has the post I emailed to a Cisco WebEx Social community lost all the attachments and formatting?

A. Email messages to Cisco WebEx Social that are sent in Rich Text Format and have a digital signature added to them, are created in the relevant community. However, formatting and attachments are not included. Users should change the mail format of outgoing email messages to HTML. The email is then posted with the correct format and all attachments.

Q.  Some of my email notifications from Webex Social have question marks in the subject line

A. If the language setting in WebEx Social is set at Russian or other languages that use the cyrillic alphabet, the subject line of email notifications may insert question marks in place of the cyrillic text in the heading. This problem is confined to Microsoft Outlook 2003 users, as the protocol used by Exchange Server 2003 does not support cyrillic characters.

Email Plug-in

This section is organized as follows:

I have installed the plug-in but it does not seem to be working properly. I cannot see the Cisco WebEx Social menu.

Where does the Cisco WebEx Social Email Plug-in save my contacts?

I have added tags to my email but they do not appear in Cisco WebEx Social.

Why has the subject of my email post displayed incorrectly in Cisco WebEx Social?

I get an error message when I try to send an email to a General Category discussion group.

My plug-in is not being updated automatically. How I get the latest version?

I get an error message when I try to upgrade my plug-in automatically.

My plug-in does not appear to work. When I click on Browse or Add Tags, nothing happens.

I cannot install the Cisco WebEx Social Email Plug-in. When I download the plug-in, the system tries to install another application.

I have uninstalled the email plugin in Lotus Notes but the Cisco WebEx Social community contacts are still in my Address Book.

Q.  I have installed the plug-in but it does not seem to be working properly. I cannot see the Cisco WebEx Social menu.

A. You may have installed the incorrect version of the plug-in. To check if you have the correct version installed:

1. Open Control Panel.

2. Open Add/Remove Program (Windows XP) or Program and Features (Windows 7).

3. Find the Cisco WebEx Social Email Plugin in the list of installed programs.

The version you installed is included in the name of the plug-in, for example, Cisco WebEx Social Email Plug-in for Outlook 2007.

If you have installed the wrong version, reinstall the plug-in.

Q.  Where does the Cisco WebEx Social Email Plug-in save my contacts?

A. In Microsoft Outlook, the plug-in automatically saves your community and discussion category contact details in your Address Book in a folder called WebEx Social Communities and Categories. In Lotus Notes, they are added directly to your Address Book.

Q.  I have added tags to my email but they do not appear in Cisco WebEx Social.

A. Tags should be added to the Subject line of an email post. They should be placed after the subject title. To add a tag:

1. Enter your email subject title.

2. Add the # sign, either manually or by using the plug-in menu.

3. Enter the keyword you wish to tag.

Note, that tags should not be added to the body of the email as they are not recognized by Cisco WebEx Social.

Q.  Why has the subject of my email post displayed incorrectly in Cisco WebEx Social?

A. Cisco WebEx Social displays the subject title of an email as the post title in Cisco WebEx Social. Tags should not be added within the text of the email subject title. All text that follows the tag is shown as a tag and is omitted from the post title. Only add tags after the subject title.

Q.  I get an error message when I try to send an email to a General Category discussion group.

A. In certain circumstances, users of Microsoft Outlook 2003 may see an error message when trying to address content to some discussion categories. Delete all contacts in the WebEx Social Communities and Categories contacts folder in your Outlook Address Book.

Q.  My plug-in is not being updated automatically. How I get the latest version?

A. Mac users who use Lotus Notes as their email client may find that the Cisco WebEx Social Email Plug-in is not being updated automatically. The latest version of the plug-in is always available in the email Notifications screen in Account Settings. Download the plug-in and install it.

Q.  I get an error message when I try to upgrade my plug-in automatically.

A. In certain circumstances, some security software programs may prevent you from automatically downloading and installing an updated version of the plug-in. To proceed with the installation of the automatic update:

1. Reduce the security level in your security software program or set it to Off.

2. Close and reopen your email client.

3. Proceed with the automatic update when prompted.

4. When the installation completes, restore your security level.

Q.  My plug-in does not appear to work. When I click on Browse or Add Tags, nothing happens.

A. Some Outlook 2003 users may find that the Cisco WebEx Social Email Plug-in does not work when the Browse or Add Tags menu items are activated. To resolve this problem:

1. Go to Tools > Other > Advanced Options > COM Add-ins.

2. Remove all occurrences of the Cisco WebEx Social Email Plugin in the COM Add-ins dialog box.

3. Close all Microsoft Office applications.

4. Reinstall the Cisco WebEx Social Email Plug-in.

Q.  I cannot install the Cisco WebEx Social Email Plug-in. When I download the plug-in, the system tries to install another application.

A. Delete or move any Setup.exe files you find in the folder in which the plug-in installer is located. You should now be able to install the email plug-in.

Q.  I have uninstalled the email plugin in Lotus Notes but the Cisco WebEx Social community contacts are still in my Address Book.

A. Contacts are not automatically removed from the Lotus Notes Address Book when the plug-in is uninstalled. If you want to remove these contacts, delete them manually.

Contacts

This section is organized as follows:

Why can I not see the My Contacts icon in the Communications Bar at the bottom of the page when I resize my browser?

Q.  Why can I not see the My Contacts icon in the Communications Bar at the bottom of the page when I resize my browser?

A. Browser window widths of less than 960 pixels are not supported. If you resize your browser to a smaller width, some of the icons shown in the bar at the bottom of the page may not be visible.

Search

This section is organized as follows:

When I search for an item, do the search results include items in Restricted or Hidden communities?

Q.  When I search for an item, do the search results include items in Restricted or Hidden communities?

A. No. Items in restricted and hidden communities are not included in search results unless you are a member of those restricted or hidden communities.

Applications

This section is organized as follows:

What applications can you add to Cisco WebEx Social?

When I add the Documents application, it displays my full document library. Is there a way to only display individual folders on each page the application is displayed?

What information does the Tag Cloud application display?

Why has the People category disappeared from the My Suggestions application?

Does the Suggestions application display restricted content?

Why am I being redirected to the web site that I added to the iFrame application?

Q.  What applications can you add to Cisco WebEx Social?

A. The applications you can add vary depending upon the page you are on. For example, you cannot add an application such as Voice Messages to My Profile. To see which applications are available for a particular page, click the Add Application icon and all the available applications for that page are displayed. To add an application to your page, drag and drop it where you want it.

Q.  When I add the Documents application, it displays my full document library. Is there a way to only display individual folders on each page the application is displayed?

A. No. The Cisco WebEx Social Documents application displays your full document library on every page it is included. Specific folders cannot be cannot be displayed on their own.

Q.  What information does the Tag Cloud application display?

A. The Tag Cloud displays all the tags you have included in posts, updates, and community discussions. The color and size indicate how often the tags have been used by you. The more frequently-used tags are darker and larger that others.

Q.  Why has the People category disappeared from the My Suggestions application?

A. Cisco WebEx Social suggests People, Communities, or Posts that you can connect with and that may be of assistance to you. If suggestions are not displayed in any category, there are no more suggestions for you in that particular category at this time.

Q.  Does the Suggestions application display restricted content?

A. No. Restricted posts and posts from hidden communities are not displayed by the Suggestions application.

Q.  Why am I being redirected to the web site that I added to the iFrame application?

A. There are some sites that render your page unusable if you place them in an IFrame. Contact your System Administrator for assistance. Before you add an IFrame to any of your main pages, such as My View or My Profile, Cisco recommends that you create a new page and add the iFrame there first to test it.

Updates

This section is organized as follows:

Can I delete an update I posted to a community?

If I post an Update to a Hidden or Restricted community, who is able to see it?

Can a non-member create an Update in a Community?

Q.  Can I delete an update I posted to a community?

A. No. It is not possible to delete an Update.

Q.  If I post an Update to a Hidden or Restricted community, who is able to see it?

A. Only members of the Hidden or Restricted Community can see the update.

Q.  Can a non-member create an Update in a Community?

A. Yes, but only in an Open Community.

Calendar

This section is organized as follows:

I use a non-latin alphabet and the attachment names are not displayed correctly in the WebEx Social calendar when I set up a recurrent meeting.

I set up a recurrent meeting in WebEx Meeting. My attendees cannot see the recurrence pattern or the list of the other attendees in the meeting details in the WebEx Social Calendar application.

I changed the details of a meeting, that is one of a recurring series, in Webex Meeting and it is no longer displayed as recurring in WebEx Social.

I set up a recurrent meeting in Microsoft Outlook for 10 weeks but the recurrence pattern doesn't appear in the WebEx Social Calendar application.

I set up a meeting and attached some mail items (a calender event and an email message) in Microsoft Outlook. These items are not displayed in the attachments list in the WebEx Social Calendar application.

I set up a recurring meeting in Microsoft Outlook and, for one of the meetings, the attachments are not available in the WebEx Social Calendar application.

I changed the location of a meeting in Microsoft Outlook and it appears in the WebEx Social Calendar application as "old location - new location" to some of the invitees.

Why are the attachments for a meeting I set up displayed in the meeting body in the WebEx Social Calendar application?

I inserted an image into the main body of a meeting request and it is appearing as an attachment in the WebEx Social Calendar application.

I set up a recurring meeting for a conference that is held every two years and it is displayed as occurring every year in the meeting details in Webex Social. It also has an incorrect end date.


Note Microsoft Exchange users may experience some of the following issues when Exchange Server is set up to use the WebDAV protocol.

In some exceptional circumstances, recurrent meetings may not appear in WebEx Social Calendar

The recurrent pattern may not be displayed correctly

Attachment names that use a non-latin alphabet may not be displayed correctly

Attachments may not be displayed for a recurrent meeting which has been edited or changed

Changes to the location of meetings may not be displayed correctly

Where possible, organizations should configure Microsoft Exchange to use the EWS protocol.

Q.  I use a non-latin alphabet and the attachment names are not displayed correctly in the WebEx Social calendar when I set up a recurrent meeting.

A. If you are using Microsoft Outlook 2003, or in some instances Outlook 2007, or Outlook Web Access to set up your meetings, non-latin alphabet characters are not displayed correctly in the WebEx Social Calendar application. The protocol used by Microsoft Exchange Server for these versions of Outlook may not support non-latin alphabet characters. You can access the attachments and download them, as normal.

Q.  I set up a recurrent meeting in WebEx Meeting. My attendees cannot see the recurrence pattern or the list of the other attendees in the meeting details in the WebEx Social Calendar application.

A. The WebEx Social Calendar application does not display the recurrence pattern, or list of attendees, for recurrent meetings that are set up in WebEx Meeting. This issue affects the attendees only. The host of the meeting can view all the meeting details in WebEx Social. The attendees see this information when they join the meeting.

Q.  I changed the details of a meeting, that is one of a recurring series, in Webex Meeting and it is no longer displayed as recurring in WebEx Social.

A. If a user changes the details of a recurring meeting (time, location, subject, and so on) using WebEx 11, that meeting is not displayed as recurring in the WebEx Social Calendar application, and the recurring exception icon is not be shown either. All other instances of the series of meetings are shown as recurring.

Q.  I set up a recurrent meeting in Microsoft Outlook for 10 weeks but the recurrence pattern doesn't appear in the WebEx Social Calendar application.

A. If you are using Microsoft Outlook Server 2003, or in some instances 2007 or Outlook Web Access, to set up a recurrent meeting, the recurrence pattern may display inconsistently in WebEx Social. If you want to see the recurrence pattern, look at the meeting in your email client.

Q.  I set up a meeting and attached some mail items (a calender event and an email message) in Microsoft Outlook. These items are not displayed in the attachments list in the WebEx Social Calendar application.

A. WebEx Social does not display mail items (such as calender appointments, notes, to do items, and so on) as attachments in the meeting details in WebEx Social. If you want to include these items:

1. Open the item you want to attach.

2. Save the item to your local drive.

3. Attach the item to the meeting request as a file

.

Q.  I set up a recurring meeting in Microsoft Outlook and, for one of the meetings, the attachments are not available in the WebEx Social Calendar application.

A. If the details of a meeting (the time or the location, and so on) in a recurrent series of meetings are changed, the meeting attachments are not displayed in the WebEx Social Calendar application. The attachments are available in your Microsoft Outlook calendar. The attachments for the other meetings in the recurrent series are available in the WebEx Social Calendar, if those meetings details have not been changed.

Q.  I changed the location of a meeting in Microsoft Outlook and it appears in the WebEx Social Calendar application as "old location - new location" to some of the invitees.

A. If a user of Microsoft Outlook that is using WebDAV as a protocol changes the location of a meeting, it may be displayed in the Webex Social calendar application as "old location - new location" to some of the invitees (Microsoft Exchange 2010 users and some others who use Exchange 2007). The correct location is displayed to the host of the meeting.

Q.  Why are the attachments for a meeting I set up displayed in the meeting body in the WebEx Social Calendar application?

A. Microsoft Outlook 2007 users may find that attachments to meetings are displayed as text only in the main body the meeting details in the Webex Social Calendar application. The attachments are displayed in the attachments list also and can be accessed and downloaded as normal.

Q.  I inserted an image into the main body of a meeting request and it is appearing as an attachment in the WebEx Social Calendar application.

A. The WebEx Social Calendar application cannot display certain items (pictures, graphics, screenshots, clipart, and so on) which are inserted directly into the main body of a meeting request. These items are called "inline attachments". If a Microsoft Outlook 2003 user sets up, or edits, a meeting using Outlook Web Access and inserts an inline attachment, the item is displayed in the attachment list in the WebEx Social Calendar application.

Q.  I set up a recurring meeting for a conference that is held every two years and it is displayed as occurring every year in the meeting details in Webex Social. It also has an incorrect end date.

A. If the recurrence period of a meeting exceeds 1 year (it recurs every two years or more), the WebEx Social Calendar application displays the recurrence pattern as "every year". In these circumstances, it is not possible to display the correct pattern of recurrences. An incorrect end date may also be displayed. For example, Webex Social will display the end date of a biennial meeting (one held every every two years) that has four occurrences, four years after the date of the first meeting and not eight years.

Video

This section is organized as follows:

How do I know if the person I am calling has video calling capability?

Can I change the frame ratio of my video calls?

How can I improve the quality of my video call?

How can I access my video call settings?

Why cannot I change to another device to make a video call?

Q.  How do I know if the person I am calling has video calling capability?

A. It is not possible to find out if the person you are calling or the person calling you has video capability before making the call. Each video stream starts only after the user has opted to share video (in Cisco WebEx Social, click the Start Video button in the chat window). Note, that video calls can only be made if the device being used supports video calling.

Q.  Can I change the frame ratio of my video calls?

A. The frame ratio is determined by the capability of the video camera you use. You may be able to change these settings depending on the options that are available. If the camera only supports a 4:3 ratio, you may see black strips on both sides of the video frame initially. When streaming starts, the call plug-in automatically optimizes the video ratio to 16:9.

Q.  How can I improve the quality of my video call?

A. It is not possible to manage the quality settings of video calls from within Cisco WebEx Social. Video call quality can vary depending on the available network bandwidth and other criteria beyond the control of Cisco WebEx Social.

Q.  How can I access my video call settings?

A. Video call settings are available in the communications bar at the bottom of your Cisco WebEx Social page. To access them, first click the Contacts icon, then click the Settings icon at the top of the My Contacts window. After that, click Call and Conversation Settings. If call settings are not available, your System Administrator has disabled the call plug-in functionality.

Q.  Why cannot I change to another device to make a video call?

A. Video call settings are available in the communications bar at the bottom of your Cisco WebEx Social page. To access them, click the Contacts icon, and then click the Settings icon at the top of the My Contacts window. After that, click Call and Conversation Settings and scroll down to the bottom of the Call Settings window. Enter your password to see the list of your available devices. If your device is not available, it is likely that it has not been configured on the Cisco Unified Communications Manager (CUCM). Ask your System Administrator to configure it for you.

Cisco Web Communicator

This section is organized as follows:

The Cisco Call Plug-in (Cisco Web Communicator) does not load in my Firefox browser.

I cannot send any video using Firefox. I see an error message from the Cisco Security Agent.

Q.  The Cisco Call Plug-in (Cisco Web Communicator) does not load in my Firefox browser.

A. In some circumstances the Cisco Call Plug-in may not load in Firefox. To resolve this problem:

1. Close all other open browsers.

2. Clear the Firefox cache and cookies.

3. Restart Firefox.

The plug-in should load successfully.

Q.  I cannot send any video using Firefox. I see an error message from the Cisco Security Agent.

A. The Cisco Security Agent may prevent Firefox from loading the Cisco call plug-in following an installation of Firefox or when the plug-in is downloaded or upgraded. It may also happen when the user is making or receiving a call. Perform the following steps to enable the plug-in. Note, that if you may not see the dialog box in Step 1, proceed to Step 2.

1. When you first install Firefox or when you first download or upgrade the plug-in you are presented with this dialog box.

Click Yes and check the Don't Ask Me Again check-box.

2. When the first video call is attempted, the following dialog may appear.

Click OK

3. Open the Cisco Security Agent Panel that is accessible from the taskbar.

4. Click Untrusted Applications.

5. Find the "Plugin-container.exe" entry in the list of untrusted applications.

6. Right click Plugin-container.exe.

7. Click on Mark As Trusted and then OK.

8. Restart Firefox.

You can now make video calls.

Supported Browsers

This section is organized as follows:

What browsers are supported by Cisco WebEx Social?

Why can I not see my icons in the bar at the bottom of the page when I resize my browser?

Why does not the email link in my Community work? When I click on the link to send an email, nothing happens.

Q.  What browsers are supported by Cisco WebEx Social?

A. For supported browsers, browser versions, and other supported software that integrates with Cisco WebEx Social, see Cisco WebEx Social Compatibility Guide.

Q.  Why can I not see my icons in the bar at the bottom of the page when I resize my browser?

A. Browser window widths of less than 960 pixels are not supported. If you resize your browser to a smaller width, some of the icons shown in the bar at the bottom of the page may not be visible.

Q.  Why does not the email link in my Community work? When I click on the link to send an email, nothing happens.

A. Mac users, who use Google Chrome, may find that the email link in the Community Email application does not work. If you wish to create posts and contribute to discussions using your email client, right-click the relevant link in the Community Email application (see below) and copy and paste the email address into your email client address field. Or, you can use another browser.

User Roles

This section is organized as follows:

What are the default user roles and what do they mean?

Q.  What are the default user roles and what do they mean?

A. A role is of a set of permissions given to users that defines what actions they can take and what access they have after they sign in to Cisco WebEx Social. Cisco WebEx Social defines a set of default roles (see Cisco WebEx Social Server: Getting Started Guide for the list), though System Administrators can create new ones.