You can generate log
files that show activity on your entire system or for specific meetings. Use
the log files to troubleshoot problems or to submit to the Cisco Technical
Assistance Center (TAC) when you need assistance.
We recommend that
you generate your log file during non-business hours. The large size of the log
file can affect system performance.
Log data is
retained for 30 days. However, if you upgrade a Cisco WebEx Meetings Server 1.x
deployment to Release 2.0, the log data from Release 1.x will not be
transferred to the Cisco WebEx Meetings Server 2.0 system and therefore not
available after the upgrade to Release 2.0 is complete.
Sign in to the Administration
Complete the fields on the
Your Log page and select
(Optional) Case ID
your Cisco TAC case ID. Case IDs are obtained from the Cisco TAC when they are
assisting you with a case. Using this feature enables you to associate the logs
you generate with the case ID.
the log type. You can select
Overall System Log or
Particular Meeting Log. An Overall System Log
contains all the specified log information for your system and Particular
Meeting Log collects logs and data from the database for MATS processing.
Default: Overall System Log
range for your log. You must specify starting and ending date and time for your
log. The limit is 24 hours. Log data is only available for the last 30 days.
To generate logs longer than 24
hours you must repeat this operation, selecting consecutive date-time ranges.
Each operation results in the creation of a separate log file. For example: To
generate logs from January 1 to January 3, first select a date range from
January 1 to January 2, select
Submit and download the log file created. Next
select a date range from January 2 to January 3, Select
Submit and download the log file created.
the data you want to include in your log.
Default: All Activities
Your log is
generated and an email is sent to you containing a link to download the log.
Setting Up a Remote
If you are having
technical issues and contact the Cisco TAC for assistance, you can set up a
remote support account to grant a TAC representative temporary access to your
system. This product does not provide CLI access to administrators and
therefore requires a TAC representative to troubleshoot some issues.
Sign in to the
fields on the
Support Account page and select
Remote Support Account Name
Enter a name for your remote support account (6–30 characters).
Specify the duration of the account in hours. The maximum is 720
hours (30 days).
Support Account Creation dialog box appears, displaying your pass
phrase code. Contact Cisco TAC and provide the Remote Support Account Name and
the pass phrase code to allow Cisco Support personnel access to your system.
Disabling a Remote
Sign in to the
Support > Remote Support Account.
Next to the
status message, "Remote Support is enabled," select the