resources are cached to enhance the performance of web pages; however, the data
cached might be incorrect. Therefore, we recommend that you clear your browser
Continue on the
System page in the Cisco WebEx Administration site.
connected to the ISO file and am ready to proceed.
||Once you select
Continue, you will not be able to stop the update
procedure. If an issue arises during the update procedure, and it does not
complete successfully, then you must use your backups to restore the system.
procedure may take up to an hour. Do not close the browser window, as you will
be unable to return to this page.
Once the update
completes, a new page is displayed, confirming the success of the update.
There is an
intermittent issue where the update completes successfully, but you do not see
System Updated and a
Restart button. If the update does not complete, and
it has been longer than an hour, then you can attempt to turn off Maintenance
Mode. If you cannot turn off Maintenance Mode, then the update is still in
progress. Once the update is finished, reboot all virtual machines from
vCenter. Wait for the virtual machines to come online and verify the system
version on the dashboard.
Restart to restart the system.
This page has a
default timeout value of 90 minutes. Be sure you restart the system within this
time period, or change the default timeout to a longer period of time.
The Cisco WebEx
Administration site sign on page is displayed.
||Sign in to Cisco
updated version is displayed on the dashboard.
release notes for this update, and determine whether any post-update tasks are
required. If additional tasks are required, complete them before you take the
system out of maintenance mode.
||Turn off Maintenance Mode. See
Turning Maintenance Mode On or Off for Version 2.0 and Before.
When you turn off Maintenance Mode, the system determines whether a restart or a reboot is required, and displays the appropriate message. A restart takes approximated 3 to 5 minutes and a reboot takes approximately 30 minutes.
Meeting service for users on this data
center is restored.
||Test the system.
You can accomplish these tests and validate your system by using two diagnostic
tools provided on the support pages for this product, the Meetings Test and the
System Resources test.
activate, an deactivate users.
hold a meeting.
an existing meeting.
series of meetings or a future meeting.
that when you are satisfied with the operation, that you remove the backups.