Configure a mail
server to enable your system to send meeting invitations and other
communications to users.
It is important that the mail server is always operational. Email is the primary
method of communication with your users including recording notifications,
meeting information changes, account status, and many other important
Sign into the Administration web site.
System and select
More in the Servers section.
Select Turn On Maintenance Mode and Continue to confirm.
In the SMTP Server section, select Edit.
Enter the fully qualified
domain name (FQDN) of a mail server that the system will use to send emails.
Optionally edit the
Port field to change the default value.
The SMTP default
port numbers are 25 or 465 (secure SMTP port).
The Web node and Admin node send SMTP
requests to the configured mail server. If there is a firewall between the
internal Web and Admin virtual machines and the mail server, the SMTP traffic
might be blocked. To ensure mail server configuration and mail notification work
properly, port 25 or 465 (secure SMTP port number) must be open between the
mail server and the Web and the Admin virtual machines.
Optionally to enable mail
server authentication, select
authentication enabled. If you enable authentication, enter the
Password credentials necessary for the system to
access the corporate mail server.
Emails from the
system are sent by admin@<WebEx-site-URL>. Ensure that the mail server
can recognize this user.
small, or medium systems, email notifications come from the administration
virtual machines (either the primary or high-availability system).
systems, email notifications come from the web virtual machines (either on the
primary or high-availability system). In a large system, there are three web
virtual machines on the primary system and one web virtual machine on the
Setting the Time
Zone, Language, and Locale
From the Administration web site, navigate to Settings > Company Info
Select the local
Time Zone for this system from the drop-down list.
Creating Administrator Accounts
The system creates a single administrator account as part of the deployment process. This administrator must sign into the system, create a password, and add other administrators. Until then, no other administrator can have access to the system.
Enter the first and last names of the administrator.
Enter the administrator's complete email address and confirm it by entering it again.
Select Next to create the initial password.
Enter a password and confirm it by entering it again.
Select Submit to sign in to the WebEx Administration site.
Sign into the system and add administrators and users. Upon creation of each new administrator or user, the system sends an email to that user, welcoming them and asking that user to sign in and change the initial password.
Upon initial sign in, each administrator is offered a tutorial of the system. The administrators can view the tutorial immediately or view it on demand.
Most of the system test are accomplished by using the system. Additional tests to validate the system can be performed by using the diagnostic tools
provided on the support pages for this product, for example by Using the Meetings Test and Using the
System Resources Test.
When testing an upgraded system, you can keep the original system
until you have finished testing the upgraded system (but because they share some parameters, such as IP addresses, you cannot power on
both systems at the same time). Once you are satisfied with the results of the
upgraded system tests, you can remove (forever) the original system. Be sure
your upgraded system is running when removing the original system.
This prevents accidental removal of the base virtual machine disk (VMDK) file
that must be accessed by the upgraded system.
Some of the
recommended tests to run on the system are.