Cisco Service Control Usage Analysis and Reporting Solution Guide, Release 4.0.x
Available Languages
Table Of Contents
Cisco Service Control Usage Analysis and Reporting Solution Guide, Release 4.0.x
Usage Analysis and Reporting Solution Overview
Service Control Application Reporter
Starting the Reporter and Generating Reports
Creating a Global Bandwidth per Service Report
Viewing Reports by Popularity of Service
Viewing File Sharing Bandwidth Use
Creating a Global Active Subscriber per Service Report
Creating a Relative Consumption of Top Subscribers Report
Creating a Top Subscribers Report
Enabling Subscribers for Real-Time Monitoring
Creating a Subscriber Bandwidth per Service Report
Monitoring Top Sites and Service Ports
Creating a Top Web Hosts Report
Creating a Top Service Ports Report
Creating Global VoIP MOS Reports
Creating a Global VoIP Codec Distribution Report
Creating a Top Scanned or Attacked Ports Report
Useful Cisco SCA Reporter Tools
Zooming in on a 2-Dimensional Chart
Zooming Out of a Zoomed-In Chart
Setting the Colors Used in Charts
Changing the Color of Legend Items
Obtaining Documentation and Submitting a Service Request
Cisco Service Control Solution Guide
Cisco Service Control Usage Analysis and Reporting Solution Guide, Release 4.0.x
Revised: May 27, 2013, OL-29092-01
Note
This document supports all 4.0.x releases.
1 About this Guide
The Cisco Service Control Usage Analysis and Reporting Solution Guide provides an:
•
•
•
2 Usage Analysis and Reporting Solution Overview
The goal of Usage Analysis is to identify how network resources are used to save operational costs and generate new revenue streams that reflect the established business model. The Cisco Service Control solution gives service providers an effective means of gaining true visibility into subscriber activity and usage patterns of complex network environments.
The Cisco Service Control solution:
•
•
•
The Cisco Service Control solution provides these advantages:
•
•
•
•
•
When the solution is installed:
1.
2.
3.
For details on the Cisco Service Control Solution, see the Cisco Service Control Product Overview.
3 Using the SCA Reporter
This chapter describes how to use the Cisco SCA Reporter to produce meaningful reports that highlight network use by services and subscribers.
Service Control Application Reporter
The Cisco SCA Reporter enables you to produce reports based on the traffic analysis performed by the Cisco SCE platform. The information is sent from the Cisco SCE platform and is stored in a database. The Cisco SCA Reporter can query and retrieve information from the database, and present the results in a comprehensive range of reports; including global monitoring, subscriber monitoring, file sharing and OTT video, and traffic discovery statistics reports.
Prerequisites
Before proceeding, ensure that these prerequisites are met:
•
•
•
•
Initial Reports
Several categories of reports are available. However, this chapter focuses on the following reports which provide a comprehensive view of the entire bandwidth used by applications, subscribers, and services:
•
–
•
–
–
•
–
–
•
–
–
•
–
–
–
–
•
–
Starting the Reporter and Generating Reports
Step 1
The Cisco SCA BB Console splash screen appears. After the Console has loaded, the main window of the Console appears.
Step 2
The Cisco SCA Reporter opens with the Templates tab displayed.
Global Monitoring
The Global Monitoring group of reports are the most commonly used and provide a starting point for monitoring bandwidth use on the network. To monitor bandwidth per service, use the Global Bandwidth per Service report template. A Global Bandwidth per Service report shows the applications that go through the network and the bandwidth they use.
Creating a Global Bandwidth per Service Report
Step 1
Step 2
Step 3
The New Report Wizard appears (see Figure 1). You can configure the new report using this wizard.
Figure 1 New Report Wizard
Step 4
Figure 2 Global Bandwidth per Service Report
Viewing Reports by Popularity of Service
By default, reports are generated and displayed based on the configured services tree. However, it is often useful to view the report based on the popularity (that is, the amount of bandwidth consumed) of the services.
Step 1
Step 2
) icon on the Hierarchy tab.
The report is redrawn to show the services based on their popularity (see Figure 3).
Figure 3 Global Bandwidth per Service by Popularity
To expand a service, click the expand icon next to the service name on the Hierarchy tab. The report is redrawn to show all the services that were used over the report time period, based on their popularity (see Figure 4).
Figure 4 Global Bandwidth per Service by Popularity Over Time Period
Viewing File Sharing Bandwidth Use
You can use the reporter to drill down and view a particular group of services and see the quantity of bandwidth consumed.
Note
Step 1
Step 2
Step 3
Figure 5 Global Bandwidth per Service—Only File Sharing
Step 4
The report shows each of the File Sharing services that consumed bandwidth during the report time period (see Figure 6).
Figure 6 Global Bandwidth per Service—File Sharing Services
Monitoring Demographic Data
Use the Demographic Data and Service Popularity reports to view statistics of the demographic data. The Global Active Subscriber per Service report shows the distribution of subscribers among the different services defined in the system for all traffic, regardless of subscriber or package. The Relative Consumption of Top Subscribers report shows the relative consumption of a specific number of subscribers compared to other subscribers.
Creating a Global Active Subscriber per Service Report
Step 1
Step 2
Step 3
Step 4
Step 5
The report shows the number of active subscribers and the number of total subscribers for the time period specified (see Figure 7).
Figure 7 Global Active Subscribers per Service
Creating a Relative Consumption of Top Subscribers Report
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
The report shows the consumption of the top subscribers compared to the consumption of the other subscribers (see Figure 8).
Figure 8 Relative Consumption of Top Subscribers
Monitoring Subscribers
Use the Subscriber Monitoring group of reports to view statistics about the bandwidth or volume of traffic used by subscribers. The reports are provided per service usage counter for the total volume consumed by subscribers. The Top Subscribers report identifies the subscribers who consume the largest traffic volume. The Subscriber Bandwidth per Service report shows the bandwidth used for each service by a specific subscriber.
Creating a Top Subscribers Report
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
The report shows the top subscribers for the specified time (see Figure 9).
Figure 9 Top Subscribers for a Specified Time Period
Enabling Subscribers for Real-Time Monitoring
You can enable Cisco SCE to generate real-time subscriber usage RDRs using the Cisco SCE CLI. These RDRs allows you to produce reports for a specific subscriber.
The example shows how to enable Cisco SCE to the generate real-time subscriber usage RDRs for the subscriber jane_smith:
SCE> enable 10Password:<cisco>SCE# configSCE(config)# interface linecard 0SCE(config if)# subscriber name jane_smith property name monitor value 1SCE(config if)#Creating a Subscriber Bandwidth per Service Report
After enabling a subscriber for real-time monitoring, you can produce reports specific to that subscriber.
Step 1
Step 2
Step 3
Step 4
Step 5
The report shows the bandwidth consumed by the services used by the specified subscriber (see Figure 10).
Figure 10 Subscriber Bandwidth per Service
Monitoring Top Sites and Service Ports
Use the Web and Streaming group of report templates to compile statistics presenting the most popular servers or hosts for the various predefined system services (such as browsing, streaming, and downloading) and for user-defined services. The Top Web Hosts report shows the most popular web hosts among the subscribers.
The Traffic Discovery - Statistics group of report templates allows you to view statistics compiled from the source and destination IP addresses, and ports of the system traffic. The Top Service Ports report shows the most popular server ports of a certain service or services.
Creating a Top Web Hosts Report
Step 1
Step 2
Step 3
Step 4
Step 5
The report shows all the web hosts listed on the Hierarchy tab (see Figure 11).
Figure 11 Top Web Hosts
Creating a Top Service Ports Report
Step 1
Step 2
Step 3
Step 4
Step 5
The report is in table format; listing the top services, the ports used by the top services, and the volume of traffic used by the services (see Figure 12).
Figure 12 Top Service Ports
Monitoring VoIP Use
The VoIP group of reports allows you to view statistics of the VoIP traffic:
•
•
•
•
Creating a Top Talkers Report
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
The report shows the top talkers for the time period and the service chosen (see Figure 13).
Figure 13 Top Talkers
Creating Global VoIP MOS Reports
Step 1
Step 2
Step 3
Step 4
Step 5
The report shows the global VoIP quality estimation (see Figure 14).
Figure 14 Global VoIP MOS
Step 6
Step 7
Step 8
The report shows the global VoIP quality estimation distribution (see Figure 15).
Figure 15 Global VoIP MOS Distribution
Creating a Global VoIP Codec Distribution Report
Step 1
Step 2
Step 3
Step 4
Step 5
The report shows the distribution of VoIP codecs that are used (see Figure 16).
Figure 16 Global VoIP Codec Distribution
Monitoring Malicious Traffic
The Malicious Traffic group of report templates allows you to view statistics of the malicious events accrued in the system. The Top Scanned or Attacked Ports report shows the top scanned or attacked ports.
Creating a Top Scanned or Attacked Ports Report
Step 1
Step 2
Step 3
Step 4
Step 5
The report shows the top scanned or attacked ports (see Figure 17).
Figure 17 Top Scanned or Attacked Ports
4 Useful Cisco SCA Reporter Tools
The Cisco SCA Reporter contains features that enables you to:
•
•
•
•
Zooming In and Out of Charts
This section describes the zooming in and out of charts.
Zooming in on a 2-Dimensional Chart
Step 1
Step 2
Step 3
Step 4
Zooming Out of a Zoomed-In Chart
Step 1
Step 2
Managing Report Output
You can manage report output in several ways:
•
•
•
•
Printing Reports
Step 1
Step 2
Figure 18 Print Reports
Step 3
Step 4
Note
Note
Sending Reports by E- mail
Step 1
Step 2
Figure 19 Send Reports
Step 3
Step 4
Exporting Reports
Step 1
Step 2
The Export wizard appears (see Figure 20).
Figure 20 Export Wizard
Step 3
•
•
•
Step 4
The Tables and Destination page of the Export wizard appears (see Figure 21).
Figure 21 Charts and Destination
Step 5
Step 6
Step 7
•
•
The Format page of the Export wizard opens. (The display depends on whether you chose Chart or Table in Step 3.)
Step 8
•
–
–
•
–
–
Step 9
Setting the Colors Used in Charts
Predefined colors are packaged within the Cisco SCA BB Templates package. Instead of using the default color set for charts that is installed as part of the Reporter installation, you can define your own color sets.
This allows you to ensure color persistence between different sessions of the Reporter, including:
•
•
•
•
Changing the Color of Legend Items
Step 1
Step 2
Step 3
Note
Categories and legend items are displayed in the Charts Colors pane only after the colors are allocated to legend items. Colors are allocated to any legend items in the chart the first time a report instance is executed.
The current color of the legend item appears in the upper right of the Charts Colors pane.
Step 4
Step 5
The selected color is applied to the legend item.
Step 6
Viewing Chart Tooltips
To view the chart tooltips, hover your mouse over the chart from an open chart. A tooltip appears with information about the chart; specifically, information about the location over which the mouse is placed (see Figure 22).
Figure 22 Global Bandwidth per Service—Tooltip
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
Subscribe to What's New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation, as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2013 Cisco Systems, Inc. All rights reserved.
Feedback