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Cisco 7300 Series Content Engines

Installing Field-Replaceable Units in the Cisco Content Engine 7305 and 7325

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Installing Field-Replaceable Units in the Cisco Content Engine 7305 and 7325

Table Of Contents

Installing Field-Replaceable Units in the Cisco Content Engine 7305 and 7325

Documentation Survey

Contents

If You Need More Information

Warning Definition

Description

Safety Guidelines

General Precautions

Protecting Against Electrostatic Discharge

Removing the Cover and Bezel

Working with Adapters

Adapter Considerations

Installing an Adapter

Preparing and Installing the Fibre Channel Adapter

Preparing to Install the Adapter

Fiber-Optic Cabling Guidelines for the Fibre Channel Adapter

Tools and Parts Required

Installing the Fibre Channel Adapter

Checking the Fibre Channel Card LEDs

Troubleshooting the Adapter Installation

Hardware Problems

System Configuration Problems

Fibre Channel Problems

Installing a Hard Disk Drive

Completing the Installation

Installing the Content Engine Cover and Bezel

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Installing Field-Replaceable Units in the Cisco Content Engine 7305 and 7325


Product Numbers: FIBER-CHNL-1PORT=, CE-73xxA-DISK-72GB=

This document provides instructions for installing hardware options in the Cisco Content Engine 7305 and 7325. These instructions are intended for technicians experienced with setting up Cisco Content Engine hardware.

Documentation Survey

Is Cisco documentation helpful? Click here to give us your feedback.

Contents

This document contains the following sections:

If You Need More Information

Warning Definition

Description

Safety Guidelines

Removing the Cover and Bezel

Working with Adapters

Preparing and Installing the Fibre Channel Adapter

Installing a Hard Disk Drive

Completing the Installation

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

If You Need More Information

For additional information on the Cisco Content Engine 7305 and 7325 hardware, refer to the following documentation:

Cisco Content Engine 7305 and 7325 Hardware Installation Guide

Installing Field-Replaceable Units in the Cisco Content Engine 7305 and 7325

For more information on the Cisco ACNS software, refer to the following documentation:

For Cisco ACNS software, Release 5.0:

Release Notes for Cisco ACNS Software, Release 5.0

Cisco ACNS Software Deployment and Configuration Guide, Release 5.0

Cisco ACNS Software Caching Configuration Guide, Release 5.0

Cisco ACNS Software Command Reference, Release 5.0

SmartFilter for Cisco Content Engine User's Guide, Version 3.1

For Cisco ACNS software, Release 5.1:

Release Notes for Cisco ACNS Software, Release 5.1

Cisco ACNS Software Deployment and Configuration Guide: For Application and Content Networks, Release 5.1

Cisco ACNS Software Deployment and Configuration Guide: For Caching, Release 5.1

Cisco ACNS Software Command Reference, Release 5.1

SmartFilter for Cisco Content Engine User's Guide, Version 3.2

Warning Definition

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Waarschuwing

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.

Varoitus

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

Attention

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Warnung

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

Avvertenza

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

Advarsel

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

Aviso

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

¡Advertencia!

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.

Varning!

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning.


Description

This document describes the following Content Engine models:

Model
Product Number

Content Engine 7305

CE-7305A-K9

CE-7305A-DC-K9

Content Engine 7325

CE-7325A-K9

CE-7325A-DC-K9


The Content Engine 7305 and 7325 are configured for either AC-input or DC-input power and have two power supplies.

Your Content Engine comes with an integrated dual-port Ethernet controller. This controller provides an interface for connecting to 10-Mbps, 100-Mbps, or 1000-Mbps networks.

The Content Engine has two 10BASE-T/100BASE-TX/1000BASE-T Ethernet ports with RJ-45 receptacles. Both Ethernet ports support autodetect speed mode and full-duplex operation, which enables simultaneous transmission and reception of data on the Ethernet LAN.

Models can be configured with an optional Fibre Channel adapter card. This adapter card is user-replaceable and should be installed in Peripheral Component Interconnect-Extended (PCI-X) slot 3. (See Figure 1.)

In addition, the Content Engine 7305 and 7325 come with dual-channel integrated Small Computer System Interface (SCSI) controllers. The Content Engines have one Ultra320 LVD SCSI connector for attaching the Cisco Storage Array.

Figure 1 Content Engine 7305 and 7325 Ports and Receptacles—AC System Shown

1

Keyboard connector

2

Video connector (not supported)

3

Serial port

4

Mouse connector

5

PCI1 slots 1 and 2 (low profile)

6

PCI slots 3, 4, and 5

7

AC power receptacles

8

SCSI2 connector

9

USB3 2 (not supported)

10

USB 1 (not supported)

11

ISMP4 port (not supported)

12

ISMP port (not supported)

13

Ethernet 2 receptacle

14

Ethernet 1 receptacle

1 PCI = Peripheral Component Interconnect.

2 SCSI = Small Computer System Interface.

3 USB = Universal Serial Bus.

4 ISMP = Integrated System Management Processor.


Safety Guidelines

To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment, observe the following precautions.


Warning Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.



Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.



Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.



Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.



Warning This unit is intended for installation in restricted access areas. A restricted access area is where access can only be gained by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.



Warning Class 1 laser product.


General Precautions

Observe the following general precautions for using and working with your system:

Observe and follow service markings. Do not service any Cisco product except as explained in your system documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock. Components inside these compartments should be serviced only by an authorized service technician.

If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your authorized service provider:

The power cable, extension cord, or plug is damaged.

An object has fallen into the product.

The product has been exposed to water.

The product has been dropped or damaged.

The product does not operate correctly when you follow the operating instructions.

Keep your system components away from radiators and heat sources. Also, do not block cooling vents.

Do not spill food or liquids on your system components, and never operate the product in a wet environment.

Do not push any objects into the openings of your system components. Doing so can cause fire or electric shock by shorting out interior components.

Use the product only with other Cisco-approved equipment.

Allow the product to cool before removing covers or touching internal components.

Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service representative or local power company.

Use only approved power cables. If you have not been provided with a power cable for your Content Engine or for any AC-powered option intended for your system, purchase a power cable that is approved for use in your country. The power cable must be rated for the product and for the voltage and current marked on the product's electrical ratings label. The voltage and current rating of the cable should be greater than the ratings marked on the product.

To help prevent electric shock, plug the system components and peripheral power cables into properly grounded electrical outlets. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cord, use a three-wire cord with properly grounded plugs.

Observe extension cord and power strip ratings. Make sure that the total ampere rating of all products plugged into the extension cord or power strip does not exceed 80 percent of the extension cord or power strip ampere ratings limit.

Do not use appliance or voltage converters or kits sold for appliances with your product.

To help protect your system components from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your system components' cables or power cord.

Do not modify power cables or plugs. Consult a licensed electrician or your power company for site modifications. Always follow your local or national wiring rules.

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside your system. To prevent static damage, discharge static electricity from your body before you touch any of your system's electronic components. You can do so by touching an unpainted metal surface on the chassis.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

Limit your movement. Movement can cause static electricity to build up around you.

When transporting a sensitive component, first place it in an antistatic container or packaging.

Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body by touching it to an unpainted metal part of the system unit for at least 2 seconds.

Remove the device from its packaging and install it directly into your system unit without setting it down. If it is necessary to set the device down, place it in its static-protective package. Do not place the device on your system unit cover or on a metal table.

Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

Handle the device carefully, holding it by its edges or its frame.

Do not touch solder joints, pins, or exposed printed circuitry.

Do not leave the device where others can handle and possibly damage the device.

Take additional care when handling devices during cold weather, because heating reduces indoor humidity and increases static electricity.

Removing the Cover and Bezel

To remove the Content Engine top cover, follow these steps:


Step 1 Review the information in the "Safety Guidelines" section.

Step 2 Power off the Content Engine and all attached devices and disconnect all external cables and power cords.

Step 3 Press down on the left and right side latches and pull the Content Engine out of the rack enclosure until both slide rails lock.


Note You can reach the cables on the back of the Content Engine when the Content Engine is in the locked position.


Step 4 Lift the cover release latch (labeled 2 in Figure 2). Lift the cover off the Content Engine and set the cover aside.

Figure 2 Removing the Cover and Bezel

1

Bezel

2

Cover release latch



Caution For proper cooling and airflow, replace the cover before turning on the Content Engine. Operating the Content Engine for extended periods (over 30 minutes) with the cover removed might damage Content Engine components.

Step 5 Remove the bezel (labeled 1 in Figure 2):

a. Press in on the tabs on the top of the bezel, and rotate the bezel away from the Content Engine front.

b. Store the bezel in a safe place


Working with Adapters

The CE-7305 and CE-7325 have connectors for up to five PCI adapters on the system board and PCI riser card; however, these Content Engine models only support one adapter option, the Fibre Channel adapter.

This section provides general information about the system board, riser card, adapter and PCI slot configuration specifications, and generic adapter installation procedures.

For specific information on installing the Fibre Channel adapter, see the "Preparing and Installing the Fibre Channel Adapter" section.

Figure 3 and Figure 4 show the location of the PCI and PCI-X adapter expansion slots on the system board and PCI riser card.

Figure 3 System Board

1

PCI riser card (J16)

2

Battery (BH1)

3

PCI-X1 slot 2, 64-bit 3.3V 100 MHz (J13)

4

PCI-X slot 1, 64-bit 3.3V 100 MHz (J14)

5

DIMM 1 (J1)

6

DIMM 2 (J2)

7

DIMM 3 (J3)

8

DIMM 4 (J4)

9

VRM2 2 (J5)

10

Microprocessor 2 (J6)

11

Microprocessor 1 (J7)

12

VRM 1 (J8)

1 PCI-X = PCI-extended.

2 VRM = voltage regulator module.


Figure 4 PCI Riser Card

1

PCI-X slot 3, 64-bit 3.3V 133 MHz (PCI 3)

2

PCI-X slot 4, 64-bit 3.3V 133 MHz (PCI 4)

3

PCI-X slot 5, 32-bit 5V 33 MHz (PCI 5)

4

System management connector


Adapter Considerations

Before you install an adapter, review the following information:

Read the documentation that pertains to your operating system.

PCI-X slots 1 and 2 support only low-profile adapters.

PCI-X slots 3 and 4 support standard full-length adapters, with the adapter guides removed from the adapters.

PCI slot 5 supports only a half-length adapter.

PCI-X slot 3 and 4 are 64-bit slots and support only 3.3-V and universal PCI adapters; PCI slot 5 is a 32-bit slot and supports 5.0-V and universal PCI adapters.

The PCI bus configuration is:

Nonhot-pluggable, 64-bit PCI-X slots 1 and 2 (PCI bus A, 100 MHz)

Nonhot-pluggable, 64-bit PCI-X slots 3 and 4 (PCI bus B, 133 MHz)

Nonhot-pluggable, 32-bit PCI slot 5 (PCI bus C, 33 MHz)

The system scans PCI and PCI-X slots 1 through 5 to assign system resources; then the system starts (boots) the system devices in the following order, if you have not changed the default boot precedence: integrated Ethernet controller, integrated SCSI controller, and then PCI and PCI-X slots 5, 3, 4, 1, and 2.

Installing an Adapter

Figure 5 shows how to install a PCI or PCI-X adapter.

Figure 5 Installing a PCI or PCI-X Adapter

1

Adapter retainer


To install a PCI or PCI-X adapter, follow these steps:


Step 1 Review the information in the "Safety Guidelines" section.

Step 2 Power down the Content Engine and peripheral devices and disconnect all power cords and external cables. Then remove the cover (see the "Removing the Cover and Bezel" section).

Step 3 Determine which expansion slot you will use for the adapter.

Step 4 If you are installing an adapter in PCI slot 3, 4, or 5, remove the PCI riser card assembly. (See Figure 6.)

a. Press on the retention latch to release the PCI riser card assembly.

b. Lift the assembly from the Content Engine.

c. Place the assembly on a flat, level surface.

Figure 6 Removing the PCI Riser Card Assembly

1

PCI riser card assembly

2

Retention latch


Step 5 Open the adapter retainer and slide the expansion slot cover out of the Content Engine or PCI riser card assembly. Store it in a safe place for future use.


Caution Expansion slot covers must be installed on all empty slots. This maintains the electronic emissions characteristics of the system and ensures proper cooling of system components.

Step 6 Remove the adapter from the static-protective package.


Caution Avoid touching the components and gold edge connectors on the adapter.

Step 7 Install the adapter.

a. If you are installing a full-length adapter, remove the blue adapter guide (labeled 1 in Figure 7), if any, from the end of the adapter.

Figure 7 Removing the Adapter Guide

b. Carefully grasp the adapter by its top edge or upper corners, and align it with the expansion slot.

c. Press the adapter firmly into the expansion slot and close the adapter retainer. (See Figure 8.)


Caution When you install an adapter in the Content Engine, be sure that it is completely and correctly seated in the connector. Incomplete insertion might cause damage to the system board or the adapter.

Figure 8 Installing the Adapter in the Expansion Slot

1

PCI adapter

2

Adapter retainer


Step 8 If you removed the PCI riser card assembly to install the adapter, press the PCI riser card assembly firmly into the connector so that the retention latch is engaged.


Note Make sure that the PCI riser card assembly is properly seated on the system board connector and that the cables under the PCI riser card assembly are not pinched.


Step 9 Connect any needed cables to the adapter.


Caution When you route the cables, do not block the ventilated space around any of the fans. In addition, route any cables that are plugged into the PCI adapter under adjacent adapters so they are not pinched between the top edge of the adapter and the shuttle side wall.


Caution To ensure system reliability, an optional SCSI adapter cannot control internal hard disk drives.

Step 10 If you have other options to install or remove, do so now; otherwise, go to "Completing the Installation" section.


Preparing and Installing the Fibre Channel Adapter

Fibre Channel is a high-speed data transport technology used for mass storage and networking. Fibre Channel technology is outlined in the SCSI-3 Fibre Channel Protocol (SCSI-FCP).

The Fibre Channel adapter uses a multimode shortwave optical interface for distances up to 1640 feet (500 meters). It is a 2-gigabit (Gb) Fibre Channel device that supports data transfer rates up to 200 megabytes per second (MBps) half duplex and 400 MBps full duplex on optical interfaces.

Preparing to Install the Adapter

Before you begin the installation, do these tasks:

Read the "Protecting Against Electrostatic Discharge" section.

Read the "Fiber-Optic Cabling Guidelines for the Fibre Channel Adapter" section.

Read the "Tools and Parts Required" section.

Write down the serial number for future reference.

Fiber-Optic Cabling Guidelines for the Fibre Channel Adapter

To avoid damage to your fiber-optic cables, follow these guidelines:

Do not route the cable along a folding cable management arm.

When attaching fiber-optic cables to a Fibre Channel device on slide rails, leave enough slack in the cables so that they do not bend to a radius smaller than 1.5 inches (3.8 cm) when extended or become pinched when retracted.

Route the cable away from places where it can snag on other Fibre Channel devices in the rack.

Do not overtighten the cable straps or bend the cables to a radius smaller than 1.5 inches (3.8 cm).

Do not put excess weight on the cable at the connection point, and be sure that the cable is well supported.

Tools and Parts Required

To install the Fibre Channel adapter in your system, you need the following items:

Small Phillips screwdriver

Logical Cable (LC)-LC Fibre Channel cable (this cable is not provided by Cisco Systems; you must order it separately)

Installing the Fibre Channel Adapter

To install the Fibre Channel adapter, follow these steps.


Note The Fibre Channel adapter is a 133-MHz adapter and must be installed in slot 3 on the PCI riser card.



Step 1 Power down any connected peripheral devices and then power down the Content Engine.

Step 2 Disconnect the power cords.

Step 3 Remove the Content Engine cover. (See the"Removing the Cover and Bezel" section.)

Step 4 Check the system board and locate the correct PCI slot for the Fibre Channel card. (See Figure 4.)

Step 5 Remove the expansion slot cover.

Step 6 Align the adapter with the expansion slot. Carefully press the adapter into the PCI bus master slot until it is fully seated and secure.

Step 7 Connect one end of an LC-LC Fibre Channel cable to the optical interface connector on the Fibre Channel adapter card. Connect the other end to a Fibre Channel device.

Step 8 Carefully install and secure the cover. (See "Installing the Content Engine Cover and Bezel" section.)

Step 9 Connect the power cables.

Step 10 Power up all external Fibre Channel devices; then power up the Content Engine.

Step 11 Verify the installation by checking the LEDs.


Checking the Fibre Channel Card LEDs

Figure 9 shows LEDs for the Fibre Channel adapter card, and Table 1 describes the LED activity.

Figure 9 Fibre Channel Adapter LEDs


Note In the illustration, the LED on the top is green, and the LED on the bottom is amber.


Table 1 Fibre Channel Adapter Card LEDs 

LED
State
Meaning

Green

Amber

On

On

Power is on.

Green

Amber

On

Off

Fibre Channel adapter is on line.

Green

Amber

Off

On

Signal acquired. (The Fibre Channel adapter firmware is performing or waiting to perform Fibre Channel loop initialization.)

Green

Amber

Off

Flashing

Loss of synchronization.

Green

Amber

Flashing

Flashing

Firmware error.


Troubleshooting the Adapter Installation

Three types of adapter installation problems might cause your Fibre Channel adapter to function incorrectly:

Hardware problems

System configuration problems

Fibre Channel problems

Hardware Problems

Take the following actions to determine whether your installation problem is caused by the hardware:

1. Verify that all adapters are installed securely.

2. Verify that all cables are attached securely to the correct connectors. Be sure that one end of the LC-LC Fibre Channel cable is attached to the optical interface connector and that the other end is connected to the Fibre Channel device.

3. Verify that the Fibre Channel adapter is installed correctly and is fully seated in the correct expansion slot.

4. Verify that all peripheral devices are turned on.

System Configuration Problems

Verify that the Fibre Channel adapter card is installed in the correct PCI slot. If you still have a system configuration problem, contact Cisco technical support for assistance. (See the "Obtaining Technical Assistance" section.)

Fibre Channel Problems

To determine if your installation problem is caused by an attached Fibre Channel device, do these tasks:

1. Verify that all of the Fibre Channel devices were turned on before you turned on the Content Engine.

2. Ensure that all cables are connected properly.

3. Verify that you configured your RAID storage subsystems using the utilities provided by the manufacturer.

4. If your Fibre Channel switch supports zoning, make sure that your peripheral device is configured to the same switch zone as the Fibre Channel adapter.

Installing a Hard Disk Drive

Your Content Engine supports six 1-inch (2.54-cm) slim 3.5-inch (8.89-cm) low-voltage differential (LVD) hard disk drives.

Figure 10 shows how to install a hard disk drive.

Figure 10 Installing a Hard Disk Drive

1

Drive tray handle

2

Drive tray assembly

3

Filler panel

   

To install a drive in a bay, follow these steps.


Note All drives being used in the Content Engine should have the same throughput speed rating. Mixing hard disk drives with different speed ratings will cause all drives to operate at the lower throughput speed.



Note The SCSI ID assigned to each bay is printed on the bezel.



Caution To maintain proper system cooling, do not operate the Content Engine for more than 10 minutes without either a drive or a filler panel installed in each bay.


Step 1 Review the information in the "Safety Guidelines" section.

Step 2 Remove the filler panel (labeled 3 in Figure 10) from one of the empty bays by inserting your finger into the depression at the left side of the filler panel and pulling it away from the Content Engine.

Step 3 Install the hard disk drive in the bay.

a. Ensure that the drive tray handle (labeled 1 in Figure 10) is open (that is, perpendicular to the drive).

b. Align the drive tray assembly (labeled 2 in Figure 10) with the guide rails in the bay.

c. Gently push the drive tray assembly into the bay until the drive stops.

d. Push the drive tray handle to the closed (locked) position.

e. Check the hard disk drive status LED to verify that the hard disk drive is operating properly.

If the amber hard disk drive status LED for a drive is lit continuously, that individual drive is faulty and needs to be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed.


Completing the Installation

To complete your installation, reinstall the bezel, reinstall the Content Engine cover, and reconnect all cables that you disconnected earlier. Follow the instructions in this section.


Caution For proper cooling and airflow, replace the Content Engine cover before or shortly after turning on the Content Engine. Operating the Content Engine for extended periods of time (over 30 minutes) with the Content Engine cover removed might damage Content Engine components.


Caution To ensure proper Content Engine operation, do not remove the air baffle assembly from the Content Engine except when installing or removing the components that are located under the air baffle.

Installing the Content Engine Cover and Bezel

Figure 11 shows how to install the Content Engine cover and bezel.

Figure 11 Installing the Cover and Bezel

1

Bezel

2

Cover release latch


To install the Content Engine cover and bezel, follow these steps:


Step 1 Place the cover release latch (labeled 2 in Figure 11) in the open (up) position.

Step 2 Insert the bottom tabs of the top cover into the matching slots in the Content Engine chassis.

Step 3 Press down on the cover release latch to lock the cover in place.

Step 4 Install the bezel.

a. Align the hooks on the bottom of the bezel with the Content Engine.

b. Press the bezel toward the Content Engine until it clicks into place.


Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html