This document provides tips in order to troubleshoot web authentication
issues in a Wireless LAN Controller (WLC) environment.
Cisco recommends that you have knowledge of these topics:
Knowledge of Lightweight Access Point Protocol (LWAPP)/Control and
Provisioning of Wireless Access Points (CAPWAP)
Knowledge of configuring Lightweight Access Point (LAP) and WLC for
Basic knowledge of web authentication and configuring web
authentication on WLCs. For information on configuring web authentication on
WLCs, refer to
LAN Controller Web Authentication Configuration
The information in this document is based on a WLC 5500 that runs
firmware version 18.104.22.168.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
This document can also be used with these hardwares:
Cisco 5500 Series Wireless Controllers
Cisco 4400 Series Wireless LAN Controllers
Cisco 4100 Series Wireless LAN Controllers
Cisco 2500 Series Wireless Controllers
Cisco 2100 Series Wireless LAN Controllers
Cisco 2000 Series Wireless LAN Controllers
Cisco Airespace 3500 Series WLAN Controller
Cisco Airespace 4000 Series Wireless LAN Controller
Cisco Wireless LAN Controller Module
Cisco Catalyst 6500 Series Wireless Services Module (WiSM)
Cisco Flex 7500 Series Wireless Controllers
Cisco Wireless Services Module 2 (WiSM2)
Cisco Catalyst 3750 Series Integrated Wireless LAN
Technical Tips Conventions for more information on document
Web authentication is a Layer 3 security feature that causes the
controller to not allow IP traffic, except DHCP-related packets/ DNS-related
packets, from a particular client until that client has correctly supplied a
valid username and password with an exception of traffic allowed through
Pre-Auth ACL. Web authentication is the only security policy that allows the
client to get an IP address before Authentication. It is a simple
Authentication method without the need for a supplicant or client utility.Web
authentication can be done either locally on a WLC or over a RADIUS server. Web
authentication is typically used by customers who want to deploy a guest-access
Web authentication starts when the controller intercepts the first TCP
HTTP (port 80) GET packet from the client. In order for the client's web
browser to get this far, the client must first obtain an IP address, and do a
translation of the URL to IP address (DNS resolution) for the web browser. This
lets the web browser know which IP address to send the HTTP GET.
When web authentication is configured on the WLAN, the controller
blocks all traffic (until the authentication process is completed) from the
client, except for DHCP and DNS traffic. When the client sends the first HTTP
GET to TCP port 80, the controller redirects the client to
https:22.214.171.124/login.html for processing. This process eventually brings up the
login web page.
Note: When you use an external web server for web authentication, some of
the WLC platforms need a pre-authentication ACL for the external web server,
which includes the Cisco 5500 Series Controller, a Cisco 2100 Series Controller
,Cisco 2000 series and the controller network module. For the other WLC
platforms the pre-authentication ACL is not mandatory.
Note: But, it is a good practice to configure a preauthentication ACL for
the external web server when you use an external web authentication.
This section explains the Web authentication redirection process in
You open the web browser and type in a URL, for example,
http://www.google.com. The client sends out a
DNS request for this URL to get the IP for the destination. WLC bypasses the
DNS request to the DNS server and DNS server responds back with a DNS reply,
which contains the IP address of the destination
www.google.com,which in turn is forwarded to the
The client then tries to open a TCP connection with the destination
IP address. It sends out a TCP SYN packet destined to the IP address of
The WLC has rules configured for the client and hence can act as a
proxy for www.google.com. It sends back a TCP
SYN-ACK packet to the client with source as the IP address of
www.google.com. The client sends back a TCP ACK
packet in order to complete the three way TCP handshake and the TCP connection
is fully established.
The client sends an HTTP GET packet destined to
www.google.com. The WLC intercepts this packet,
sends it for redirection handling. The HTTP application gateway prepares a HTML
body and sends it back as the reply to the HTTP GET requested by the client.
This HTML makes the client to go to the default webpage URL of the WLC, for
Client closes the TCP connection with the IP address, for example
Now the client wants to go to
http://126.96.36.199/login.html and so it tries to
open a TCP connection with the virtual IP address of the WLC. It sends a TCP
SYN packet for 188.8.131.52 to the WLC.
The WLC responds back with a TCP SYN-ACK and the client sends back a
TCP ACK to the WLC in order to complete the handshake.
Client sends a HTTP GET for /login.html destined to 184.108.40.206 in order
to request for the login page.
This request is allowed up to the Web Server of the WLC, and the
server responds back with the default login page. The client receives the login
page on the browser window where the user can go ahead and log
Here is an example. In this example, the client's IP address is
10.50.0.130. The client resolved the URL to the web server it was accessing
10.1.0.13. As you can see, the client did the three way handshake to start up
the TCP connection and then sent an HTTP GET packet starting with packet 30.
The controller is intercepting the packets and replying with code 200. The code
200 packet has a redirect URL in it:
<HTML><HEAD><TITLE>Cisco Systems Inc. Web Authentication Redirect</TITLE><META
http-equiv="Cache-control" content="no-cache"><META http-equiv="Pragma"
content="no-cache"><META http-equiv="Expires" content="-1"><META http-equiv="refresh"
It then closes the TCP connection through the three way handshake.
The client then starts the HTTPS connection to the redirect URL which
sends it to the 220.127.116.11, which is the virtual IP address of the controller. The
client has to validate the server certificate or ignore it in order to bring up
the SSL tunnel. In this case, it is a self-signed certificate so the client
ignored it. The login web page is sent through this SSL tunnel. Packet 42
begins the transactions.
You have an option to configure the domain name for the virtual IP
address of Wireless LAN Controller. If you configure the domain name for the
virtual IP address, this domain name is returned in the HTTP OK packet from the
controller in response to the HTTP GET packet from the client. You then have to
perform a DNS resolution for this domain name and once it gets an IP address
from the DNS resolution, it attempts to open a TCP session with that IP
address, which is an IP configured on a virtual interface of the
Eventually, the web page is passed through the tunnel to the client and
the user sends back the username/password through the SSL tunnel.
Web authentication is performed by one of these three methods:
Note: The customized web auth bundle has a limit of up to 30 characters for
filenames. Ensure that no filenames within the bundle are greater than 30
Note: From WLC release 7.0 onwards, if Web Authentication is enabled on the
WLAN and you also have CPU ACL rules, the client based Web-Authentication rules
always take higher precedence as long as the client is unauthenticated in
WebAuth_Reqd state. Once the client goes to the
RUN state, CPU ACL rules get applied.
Note: Therefore If CPU ACLs are enabled in the WLC, an allow rule for the
virtual interface IP is required (In ANY direction) in these conditions:
When the CPU ACL does not have an allow ALL rule for both
When there exists an allow ALL rule, but there also exists a DENY
rule for port 443 or 80 of higher precedence.
Note: The allow rule for the virtual IP should be for TCP protocol and port
80, if secureweb is disabled, or port 443, if secureweb is enabled. This is
needed in order to allow the access of the client to the virtual interface IP
address post successful authentication when CPU ACLs are in place.
After you configure web authentication, if the feature does not work as
expected, complete these troubleshooting steps:
Check if the client gets an IP address. If not, users can uncheck
DHCP Required on the WLAN and give the wireless client a
static IP address. This assumes association with the access point. Refer to the
IP addressing issues section of Troubleshooting
Client Issues in the Cisco Unified Wireless Network for troubleshooting DHCP
On WLC versions earlier than 18.104.22.168, you must manually enter
https://22.214.171.124/login.html in order to navigate to the web
The next step in the process is DNS resolution of the URL in the
web browser. When a WLAN client connects to a WLAN configured for web
authentication, the client obtains an IP address from the DHCP server. The user
opens a web browser and enters a website address. The client then performs the
DNS resolution to obtain the IP address of the website. Now, when the client
tries to reach the website, the WLC intercepts the HTTP Get session of the
client and redirects the user to the web authentication login page.
Therefore, ensure that the client is able to perform DNS resolution
for the redirection to work. On Windows, choose Start >
Run, enter CMD in order to open a command window, and
do a “nslookup www.cisco.com" and see if the IP address comes back.
On Macs/Linux: open a terminal window and do a “nslookup
www.cisco.com" and see if the IP address comes back.
If you believe the client is not getting DNS resolution, you can
Enter either the IP address of the URL (for example,
http://www.cisco.com is http://126.96.36.199)
Try to directly reach the controller's webauth page with
https://<Virtual_interface_IP_Address>/login.html. Typically this is
Does entering this URL bring up the web page? If yes, it is most
likely a DNS problem. It might also be a certificate problem. The controller,
by default, uses a self-signed certificate and most web browsers warn against
For web authentication using customized web page, ensure that the
HTML code for the customized web page is appropriate.
You can download a sample Web Authentication script from
Downloads. For example, for the 4400 controllers, choose
Products > Wireless > Wireless LAN Controller > Standalone
Controllers > Cisco 4400 Series Wireless LAN Controllers > Cisco 4404
Wireless LAN Controller > Software on Chassis > Wireless Lan Controller
Web Authentication Bundle-1.0.1 and download the
These parameters are added to the URL when the user's Internet
browser is redirected to the customized login page:
ap_mac—The MAC address of the access point to which the wireless
user is associated.
switch_url—The URL of the controller to which the user
credentials should be posted.
redirect—The URL to which the user is redirected after
authentication is successful.
statusCode—The status code returned from the controller's web
wlan—The WLAN SSID to which the wireless user is
These are the available status codes:
Status Code 1: "You are already logged in. No further action is
required on your part."
Status Code 2: "You are not configured to authenticate against
web portal. No further action is required on your part."
Status Code 3: "The username specified cannot be used at this
time. Perhaps the username is already logged into the
Status Code 4: "You have been excluded."
Status Code 5: "The User Name and Password combination you have
entered is invalid. Please try again."
All the files and pictures that need to appear on the Customized
web page should be bundled into a .tar file before uploading to the WLC. Ensure
that one of the files included in the tar bundle is login.html. You receive
this error message if you do not include the login.html
Refer to the
for Customized Web Authentication section of
LAN Controller Web Authentication Configuration Example for more
information on how to create a customized web authentication window.
Note: Files that are large and files that have long names will result
in an extraction error. It is recommended that pictures are in .jpg
Internet Explorer 6.0 SP1 or later is the browser recommended for
the use of web authentication. Other browsers may or may not
Ensure that the Scripting option is not blocked on
the client browser as the customized web page on the WLC is basically an HTML
script. On IE 6.0, this is disabled by default for security purposes.
Note: The Pop Up blocker needs to be disabled on the browser if you
have configured any Pop Up messages for the user.
Note: If you browse to an https site, redirection does
not work. Refer to Cisco bug ID
(registered customers only)
for more information.
If you have a host name configured for the
virtual interface of the WLC, make sure that the DNS
resolution is available for the host name of the virtual interface.
Note: Navigate to the Controller > Interfaces menu
from the WLC GUI in order to assign a DNS hostname to the
Sometimes the firewall installed on the client computer blocks the
web authentication login page. Disable the firewall before you try to access
the login page. The firewall can be enabled again once the web authentication
Topology/solution firewall can be placed between the client and
web-auth server, which depends on the network. As for each network
design/solution implemented, the end user should make sure these ports are
allowed on the network firewall.
TCP port 80/443
CAPWAP Data/Control Traffic
UDP port 5247/5246
LWAPP Data/Control Traffic (before rel 5.0)
UDP port 12222/12223
IP protocol 97
UDP port 16666 (non secured)
UDP port 16667 (secured IPSEC tunnel)
For web authentication to occur, the client should first associate
to the appropriate WLAN on the WLC. Navigate to the Monitor >
Clients menu on the WLC GUI in order to see if the client is
associated to the WLC. Check if the client has a valid IP
Disable the Proxy Settings on the client browser until web
authentication is completed.
The default web authentication method is PAP. Ensure that PAP
authentication is allowed on the RADIUS server for this to work. In order to
check the status of client authentication, check the debugs and log messages
from the RADIUS server. You can use the debug aaa
all command on the WLC to view the debugs from the RADIUS
Update the hardware driver on the computer to the latest code from
Verify settings in the supplicant (program on
When you use the Windows Zero Config supplicant built into
On the client, turn on the EAPOL (WPA+WPA2) and RASTLS logs from a
command window, Start > Run > CMD:
netsh ras set tracing eapol enable
netsh ras set tracing rastls enable
In order to disable the logs, run the same command but replace
enable with disable. For XP, all logs will be located in
If you still have no login web page, collect and analyze this
output from a single client:
debug client <mac_address in format xx:xx:xx:xx:xx:xx>
debug dhcp message enable
debug aaa all enable
debug dot1x aaa enable
debug mobility handoff enable
If the issue is not resolved after you complete these steps,
collect these debugs and use the
TAC Service Request Tool
(registered customers only)
in order to open a Service
debug pm ssh-appgw enable
debug pm ssh-tcp enable
debug pm rules enable
debug emweb server enable
debug pm ssh-engine enable packet <client ip>