This document explains the configuration steps involved to authenticate
a lobby administrator of the wireless LAN controller (WLC) with a RADIUS
Ensure that you meet these requirements before you attempt this
Knowledge of how to configure basic parameters on WLCs
Knowledge of how to configure a RADIUS server, such as the Cisco
Knowledge of guest users in the WLC
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
A lobby administrator, also known as a lobby ambassador of a WLC, can
create and manage guest user accounts on the Wireless LAN Controller (WLC). The
lobby ambassador has limited configuration privileges and can access only the
web pages used to manage the guest accounts. The lobby ambassador can specify
the amount of time that the guest user accounts remain active. After the
specified time elapses, the guest user accounts expire automatically.
Guide: Cisco Guest Access Using the Cisco Wireless LAN Controller for
more information on guest users.
In order to create a guest user account on the WLC, you need to login
to the controller as a lobby administrator. This document explains how a user
is authenticated into the WLC as a lobby administrator based on the attributes
returned by the RADIUS server.
Note: Lobby administrator authentication can also be performed based on the
lobby administrator account configured locally on the WLC. Refer to
a Lobby Ambassador Account for information of how to create a lobby
administrator account locally on a controller.
In this section, you are presented with the information on how to
configure the WLC and the Cisco Secure ACS for the purpose described in this
This document uses these configurations:
The Management interface IP address of WLC is
The IP address of the RADIUS server is 10.77.244.197/27.
The shared secret key that is used on the access point (AP) and the
RADIUS server is cisco123.
The username and password of the lobby administrator configured in
the RADIUS server are both lobbyadmin.
In the configuration example in this document, any user logging into
the controller with username and password as lobbyadmin is assigned the role of
a lobby administrator.
Before you start the necessary WLC configuration, ensure that your
controller runs version 18.104.22.168 or later. This is due to Cisco bug ID
(registered customers only)
in which the web interface of the controller displays wrong web pages
for the LobbyAdmin user when the username is stored in a RADIUS database. The
LobbyAdmin is presented with the ReadOnly interface instead of the LobbyAdmin
This bug has been resolved in WLC version 22.214.171.124. Therefore, ensure
that your controller version is 126.96.36.199 or later. Refer to
LAN Controller (WLC) Software Upgrade for instructions on how to upgrade
your controller to the appropriate version.
In order to perform controller management authentication with the
RADIUS server, ensure that the Admin-auth-via-RADIUS flag is
enabled on the controller. This can be verified from the show
radius summary command output.
The first step is to configure RADIUS server information on the
controller and establish Layer 3 reachability between the controller and RADIUS
Complete these steps in order to configure the WLC with details about
From the WLC GUI, choose the Security tab and
configure the IP address and shared secret of the ACS
This shared secret needs to be the same on the ACS in order for the
WLC to communicate with the ACS.
Note: The ACS shared secret is case sensitive. Therefore, make sure to
enter the shared secret information correctly.
This figure shows an example:
Check the Management check box in order to allow
the ACS to manage the WLC users as shown in the figure in step 1. Then, click
Verify the Layer 3 reachability between the controller and the
configured RADIUS server with the help of the ping
command. This ping option is also available on the configured RADIUS server
page in the WLC GUI in the Security>RADIUS Authentication
This diagram shows a successful ping reply from the RADIUS server.
Therefore, Layer 3 reachability is available between the controller and RADIUS
Complete the steps in these sections in order to configure the RADIUS
Add the WLC as an AAA Client to the RADIUS
Configure the Appropriate RADIUS IETF
Service-Type Attribute for a Lobby
Complete these steps in order to add the WLC as an AAA client in the
RADIUS server. As mentioned earlier, this document uses the ACS as the RADIUS
server. You can use any RADIUS server for this configuration.
Complete these steps in order to add the WLC as an AAA client in the
From the ACS GUI, choose the Network Configuration
Under AAA Clients, click Add
In the Add AAA Client window, enter the WLC host name, the IP
address of the WLC, and a shared secret key. See the example diagram under step
From the Authenticate Using drop-down menu, choose RADIUS
Click Submit + Restart in order to save the
In order to authenticate a management user of a controller as a lobby
administrator via the RADIUS server, you must add the user to the RADIUS
database with the IETF RADIUS Service-Type attribute set to Callback
Administrative. This attribute assigns the specific user the role of a
lobby administrator on a controller.
This document shows the example user lobbyadmin as a lobby
administrator. In order to configure this user, complete these steps on the
From the ACS GUI, choose the User Setup
Enter the username to be added to the ACS as this example window
Click Add/Edit in order to go to the User Edit
On the User Edit page, provide the Real Name, Description and
Password details of this user.
In this example, the username and password used are both
Scroll down to the IETF RADIUS Attributes setting and check the
Service-Type Attribute check box.
Choose Callback Administrative from the
Service-Type pull-down menu and click
This is the attribute that assigns this user the role of a lobby
Sometimes, this Service-Type attribute is not visible under the
user settings. In such cases, complete these steps in order to make it
From the ACS GUI, choose Interface Configuration >
RADIUS (IETF) in order to enable IETF attributes in the User
This brings you to the RADIUS (IETF) Settings page.
From the RADIUS (IETF) Settings page, you can enable the IETF
attribute that needs to be visible under user or group settings. For this
configuration, check Service-Type for the User column and
This window shows an example:
Note: This example specifies authentication on a per-user basis. You
can also perform authentication based on the group to which a particular user
belongs. In such cases, check the Group check box so that this
attribute is visible under Group settings.
Note: Also, if the authentication is on a group basis, you need to
assign users to a particular group and configure the group setting IETF
attributes to provide access privileges to users of that group. Refer to
Group Management for detailed information on how to configure and manage
Use this section in order to confirm that your configuration works
In order to verify that your configuration works properly, access the
WLC through the GUI (HTTP/HTTPS) mode.
Note: A lobby ambassador cannot access the controller CLI interface and
therefore can create guest user accounts only from the controller GUI.
When the login prompt appears, enter the username and password as
configured on the ACS. If you have the configurations correct, you are
authenticated successfully into the WLC as lobby
administrator. This example shows how the GUI of a lobby administrator
looks after successful authentication:
Note: You can see that a lobby administrator has no other option apart from
guest user management.
In order to verify it from the CLI mode, Telnet into the controller as
a read-write administrator. Issue the debug aaa all
enable command at the controller CLI.
(Cisco Controller) >debug aaa all enable
(Cisco Controller) >
*aaaQueueReader: Aug 26 18:07:35.072: ReProcessAuthentication previous proto 28,
next proto 20001
*aaaQueueReader: Aug 26 18:07:35.072: AuthenticationRequest: 0x3081f7dc
*aaaQueueReader: Aug 26 18:07:35.072: Callback.....................................0x10756dd0
*aaaQueueReader: Aug 26 18:07:35.072: protocolType.................................0x00020001
*aaaQueueReader: Aug 26 18:07:35.072: proxyState...................................00:00:00:40:
*aaaQueueReader: Aug 26 18:07:35.072: Packet contains 5 AVPs (not shown)
*aaaQueueReader: Aug 26 18:07:35.072: apfVapRadiusInfoGet: WLAN(0) dynamic int attributes srcAddr:
0x0, gw:0x0, mask:0x0, vlan:0, dpPort:0, srcPort:0
*aaaQueueReader: Aug 26 18:07:35.073: 00:00:00:40:00:00 Successful transmission of Authentication
Packet (id 39) to 10.77.244.212:1812, proxy state 00:00:00:40:00:00-00:01
*aaaQueueReader: Aug 26 18:07:35.073: 00000000: 01 27 00 47 00 00 00 00 00 00 00 00 00 00 00 00
*aaaQueueReader: Aug 26 18:07:35.073: 00000010: 00 00 00 00 01 0c 6c 6f 62 62 79 61 64 6d 69 6e
*aaaQueueReader: Aug 26 18:07:35.073: 00000020: 02 12 5f 5b 5c 12 c5 c8 52 d3 3f 4f 4f 8e 9d 38
*aaaQueueReader: Aug 26 18:07:35.073: 00000030: 42 91 06 06 00 00 00 07 04 06 0a 4e b1 1a 20 09
*aaaQueueReader: Aug 26 18:07:35.073: 00000040: 57 4c 43 34 34 30 30 WLC4400
*radiusTransportThread: Aug 26 18:07:35.080: 00000000: 02 27 00 40 7e 04 6d 533d ed 79 9c b6 99 d1
*radiusTransportThread: Aug 26 18:07:35.080: 00000010: d0 5a 8f 4f 08 06 ff ffff ff 06 06 00 00 00
*radiusTransportThread: Aug 26 18:07:35.080: 00000020: 19 20 43 41 43 53 3a 302f 61 65 32 36 2f 61
*radiusTransportThread: Aug 26 18:07:35.080: 00000030: 65 62 31 31 61 2f 6c 6f62 62 79 61 64 6d 69
*radiusTransportThread: Aug 26 18:07:35.080: ****Enter processIncomingMessages: response code=2
*radiusTransportThread: Aug 26 18:07:35.080: ****Enter processRadiusResponse: response code=2
*radiusTransportThread: Aug 26 18:07:35.080: 00:00:00:40:00:00 Access-Accept received from RADIUS
server 10.77.244.212 for mobile 00:00:00:40:00:00 receiveId = 0
*radiusTransportThread: Aug 26 18:07:35.080: AuthorizationResponse: 0x13c73d50
*radiusTransportThread: Aug 26 18:07:35.080: structureSize................................118
*radiusTransportThread: Aug 26 18:07:35.080: resultCode...................................0
*radiusTransportThread: Aug 26 18:07:35.080: protocolUsed.................................0x00000001
*radiusTransportThread: Aug 26 18:07:35.080: proxyState...................................00:00:00:40:00:00-00:00
*radiusTransportThread: Aug 26 18:07:35.080: Packet contains 3 AVPs:
*radiusTransportThread: Aug 26 18:07:35.080: AVP Framed-IP-Address........................0xffffffff (-1) (4 bytes)
*radiusTransportThread: Aug 26 18:07:35.080: AVP Service-Type.............................0x0000000b (11) (4 bytes)
*radiusTransportThread: Aug 26 18:07:35.080: AVP Class....................................
CACS:0/ae26/a4eb11a/lobbyadmin (30 bytes)
*emWeb: Aug 26 18:07:35.084: Authentication succeeded for lobbyadmin
In the highlighted information in this output, you can see that the
service-type attribute 11 (Callback Administrative) is passed onto the
controller from the ACS server and the user is logged in as a lobby
These commands might be of additional help:
debug aaa details enable
debug aaa events enable
debug aaa packets
Note: Refer to
Information on Debug Commands before you use
When you login to a controller with lobby ambassador privileges, you
are not able to create a guest user account with a "0" life
time value, which is an account that never expires. In these situations, you
receive the Lifetime value cannot be 0 error
This is due to Cisco bug ID
(registered customers only)
, which is found mainly with WLC version
4.0. This bug has been resolved in WLC version 4.1.