H.323 T.38 Fax Relay Issues
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Contents
Introduction
T.38 fax relay issues are commonly associated with interoperability problems between Cisco and third-party T.38 fax gateways. This document provides detailed debug command examples of successful and unsuccessful T.38 fax relay calls. These debug command outputs contain comments to provide reference points, so that you can identify and troubleshoot such interoperability issues. Relevant troubleshooting and verification commands are also provided in this document.
Prerequisites
Requirements
Readers of this document should be knowledgeable of the basic concepts of fax relay. Refer to Fax Relay Troubleshooting Guide for more information about fax relay concepts and basic troubleshooting steps.
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
T.38 Basics
A common symptom of T.38 fax relay problems is a voice call that is established where a fax tone is heard, but the fax negotiation is not completed and the call is eventually dropped. Often this issue is associated with Cisco T.38 gateway and third-party T.38 gateway interoperability problems.
The T.38 fax relay is real-time fax transmission; that is, two fax machines that communicate with each other as if there were a direct phone line between the two. Fax relay is configured with a few additional commands on gateway dial peers that have already been defined and configured for voice calls.
Cisco provides two methods for fax relay: a Cisco-proprietary method and a method based on the ITU-T T.38 standard. On most platforms, Cisco fax relay is the default if a fax method is not explicitly configured. Cisco fax relay is described in Configuring Cisco Fax Relay .
T.38 Restrictions
At this point in time, Cisco T.38 fax relay has these restrictions:
-
T.38 interoperability requires Cisco H.323 Version 2.
-
T.38 is not supported on Cisco MC3810 Series Concentrators with a Voice Compression Module (VCM).
-
T.38 is not supported by Multimedia Conference Manager (MCM) H.323 proxy.
-
Only User Datagram Protocol (UDP) is implemented for H.323 T.38.
-
Some third-party gateways and gatekeepers are not compatible with Cisco voice gateways for T.38 fax relay because different manufacturers can choose certain parts of H.323 and T.38 to implement into their gateways and gatekeepers. Voice interoperability testing with these third-party gateways and gatekeepers must be performed to make sure that T.38 fax relay can be successful.
T.38 Negotiation
This section provides a brief step-by-step summary of how T.38 negotiation is handled within Cisco gateways. Refer to Fax Relay Troubleshooting Guide for more information on fax relay basics.
-
In the initial setup message, T.38 data capability is announced by the Originating Gateway (OGW).
If the Terminating Gateway (TGW) supports T.38 data capability, it can relay that information in the subsequent messages sent to the OGW.
-
Once a voice call is established and the Digital Signal Processor (DSP) at the TGW detects a fax tone, the Voice Telephony Service Provider (VTSP) state machine informs the H.323 call leg, which negotiates T.38 mode with the OGW.
-
Upon acknowledgement of T.38 mode, the audio channel is closed, and T.38 Logical Channel is opened at both ends.
-
At a VTSP code level, the fax coder-decoder (codec) download takes place.
-
Upon a successful T.38 Open Logical Channel (OLC) and codec download, VTSP enters into fax mode.
-
Upon completion of fax transmission, the call is reverted back to a voice call.
Note: During negotiation of T.38 mode, if the other end does not acknowledge T.38 mode, the call is reverted back to a voice call and disconnected. If negative acknowledgement is received from the other end regarding the T.38 OLC, then the call is also reverted back to a voice call and disconnected.
T.38 Troubleshooting
Troubleshooting Tips for H.323 or SIP T.38 Fax Relay
In order to troubleshoot T.38 fax relay, perform these steps:
-
Make sure that you can make a voice call. Confirm that normal voice calls can be completed before you investigate fax connectivity. If there is no telephone attached, unplug the fax machine and connect a regular telephone. If normal voice calls do not connect, the issue can be VoX-related, and you can troubleshoot the problem as a normal voice connectivity issue before you proceed with fax troubleshooting.
-
Make sure that the desired fax protocol was set with the fax protocol command on both the originating and terminating gateways.
-
Make sure that the fax protocol is configured as T.38 at the global configuration level or at the dial-peer configuration level for both the originating and terminating gateways.
debug and show Commands
The debug and show commands used for troubleshooting T.38 fax relay are:
-
debug voip ccapi inout—This command traces the execution path through the call control application program interface (API), which serves as the interface between the call session application and the underlying network-specific software. You can use the output from this command to understand how calls are being handled by the voice gateway.
-
debug vtsp all—This command enables these debug VTSP commands: debug vtsp session, debug vtsp error, and debug vtsp dsp.
-
debug h245 asn1—This command displays the Abstract Syntax Notation One (ASN.1) contents of H.245 messages. To disable debugging output, use the no form of this command.
-
debug cch323 h245—This command provides the trace of the state transition of the H.245 state machine based on the processed events. To disable debugging output, use the no form of this command.
-
show call active fax brief —This command displays call information for store-and-forward fax transmissions in progress.
-
show call history fax —This command displays recent call history for faxes.
Output of a Successful T.38 Call
This section details the anatomy of a successful T.38 fax setup between an AS5300 Series Router and a Cisco 3640 Modular Access Router. The debug and show command outputs were captured on the Cisco AS5300 Universal Gateway as the TGW IOS 12.2:
| debug vtsp all command output |
|---|
!---After the voice call setup:
!--- Usually, after the call is connected, the ccCallConnect debug !--- message is seen as follows:
May 3 21:41:21.424: ccCallConnect (callID=0x9), prog_ind = 0
May? 3 21:41:21.424: ssaFlushPeerTagQueue cid(9) peer list: (empty)
May 3 21:41:21.424: H.225 SM: process event H225_EVENT_SETUP_CFM, for callID 9
May 3 21:41:21.424: cch323_run_h225_sm:
received event H225_EVENT_SETUP_CFM while at state H225_ALERT
May 3 21:41:21.424: H.225 SM:
changing from H225_ALERT state to H225_ACTIVE state for callID 9
May 3 21:41:21.424: ==== PI in cch323_h225_generic_send_setup_cfm = 0
!---After the voice call is established, the TGW DSP detected fax tone:
May 3 21:41:26.741: vtsp_process_dsp_message: MSG_TX_TONE_DETECT:
type=0 trigger=1 tone_id=0
May 3 21:41:26.741: vtsp:[1:D (10), S_CONNECT, E_DSP_TONE_DETECT]
May 3 21:41:26.745: vtsp_modem_proto_from_cdb: cap_modem_proto 0
May 3 21:41:26.745: cc_api_call_feature: (vdbPtr=0x624130C0,
callID=0xA,feature_ind.type=1
!---Switched to fax mode:
May 3 21:41:26.745: act_lfax_switch:
cap_modem_proto=16, fax_relay_on=1, state=19
May 3 21:41:26.745: vtsp_t38_switchover:2 - data_mode:1
!--- Note that 2 means T.38; 1 means Cisco proprietary.
May 3 21:41:26.745: cc_api_t38_fax_start
(dstVdbPtr=0x61B45A90, dstCallId=0x9, srcCallId=0xA,????
caps={codec=0x10000, fax_rate=0x2, vad=0x2, modem=0x0codec_bytes=160, signal_type=1})
May 3 21:41:26.745: vtsp_timer: 2016656
May 3 21:41:26.745: sess_appl: ev(28=CC_EV_CALL_FEATURE), cid(10), disp(0)
May 3 21:41:26.745: cid(10)st(SSA_CS_ACTIVE)ev(SSA_EV_CALL_FEATURE)
oldst(SSA_CS_CONFERENCED_ALERT)cfid(5)csize(0)in(0)fDest(0)
May 3 21:41:26.745: -cid2(9)st2(SSA_CS_ACTIVE)oldst2(SSA_CS_CONFERENCING_ALERT)
!---H245 ModeRequest was sent to the OGW:
May 3 21:41:26.745: ccCallFeature (callID=0x9, feature.type=1)
Set new event H245_EVENT_MR, for callID 9
May 3 21:41:26.745: cch323_run_h245_mr_sm: received event
H245_EVENT_MR while at state H245_MR_NONE?
!---Above, state H245_MR_NONE refers to ModeRequest state.
May 3 21:41:26.745: H245 MSC OUTGOING PDU ::=
value MultimediaSystemControlMessage ::= request : requestMode :
??? {
????? sequenceNumber 1
????? requestedModes
?????{
??????? {
????????? {
??????????? type dataMode :
??????????? {
????????????? application t38fax :
????????????? {
??????????????? t38FaxProtocol udp : NULL
??????????????? t38FaxProfile
??????????? ????{
????????????????? fillBitRemoval FALSE
????????????????? transcodingJBIG FALSE
????????????????? transcodingMMR FALSE
????????????????? version 0
????????????????? t38FaxRateManagement transferredTCF : NULL
????????????????? t38FaxUdpOptions
?????? ???????????{
??????????????????? t38FaxMaxBuffer 200
??????????????????? t38FaxMaxDatagram 72
??????????????????? t38FaxUdpEC t38UDPRedundancy : NULL
????????????????? }
??????????????? }
????????????? }
????????????? bitRate 144
??????????? }
????????? }
??????? }
????? }
??? }
May 3 21:41:26.753: changing from H245_MR_NONE state to H245_MR_WAIT_FOR_ACK state
May 3 21:41:26.861: vtsp_process_dsp_message:
MSG_TX_TONE_DETECT: type=0 trigger=0 tone_id=0
May 3 21:41:26.861: vtsp:[1:D (10), S_LFAX_WAIT_CAPS_ACK, E_DSP_TONE_DETECT]
May 3 21:41:26.865: vtsp_process_event(): prev_state = 0.11 ,
state = S_LFAX_WAIT_CAPS_ACK, event = E_DSP_TONE_DETECT
?Invalid FSM? Input on channel 1:D (10)h323chan_chn_process_read_socket:
fd (3) of type ACCEPTED has data PROCESS_READ: NOT COMPLETE, rc 10, fd=3
May? 3 21:41:27.001: vtsp_process_dsp_message:
MSG_TX_TONE_DETECT: type=0 trigger=1 tone_id=0
May? 3 21:41:27.001: vtsp:[1:D (10), S_LFAX_WAIT_CAPS_ACK, E_DSP_TONE_DETECT]
May? 3 21:41:27.005: vtsp_process_event(): prev_state = 0.11 ,
?state = S_LFAX_WAIT_CAPS_ACK, event = E_DSP_TONE_DETECT
Invalid FSM?Input on channel 1:D (10)
May 3 21:41:27.101: vtsp_process_dsp_message:
MSG_TX_TONE_DETECT: type=0 trigger=0 tone_id=0
May 3 21:41:27.101: vtsp:[1:D (10), S_LFAX_WAIT_CAPS_ACK, E_DSP_TONE_DETECT]
May 3 21:41:27.105: vtsp_process_event(): prev_state = 0.11 ,
state = S_LFAX_WAIT_CAPS_ACK, event = E_DSP_TONE_DETECT
Invalid FSM Input on channel 1:D (10)h323chan_chn_process_read_socket:
fd (3) of type ACCEPTED has data
Hex representation of the received TPKT0321000827000100
May 3 21:41:27.173: ? state = 0 bytesLeftToDecode = 4
May 3 21:41:27.173: H245 MSC INCOMING ENCODE BUFFER::= 27 000100
!---Received ModeRequestAck from the OGW:
May 3 21:41:27.173: H245 MSC INCOMING PDU ::=
value MultimediaSystemControlMessage ::= response : requestModeAck :
??? {
????? sequenceNumber 1
????? response willTransmitMostPreferredMode : NULL
??? }
Set new event H245_EVENT_MR_CFM, for callID 9
May 3 21:41:27.173: cch323_run_h245_mr_sm: received event
H245_EVENT_MR_CFM while at state H245_MR_WAIT_FOR_ACK
!---The voice LC is closed and the T.38 fax data LC is opened:
May 3 21:41:27.173: H245 MSC OUTGOING PDU ::=
value MultimediaSystemControlMessage ::= request : closeLogicalChannel :?
!---In the previous line, LogicalChannel refers to the voice LC.
??? {
????? forwardLogicalChannelNumber 1
????? source user : NULL
??? }
May 3 21:41:27.173: H245 MSC OUTGOING ENCODE BUFFER::= 04 00000000
May 3 21:41:27.173: send result :0
May 3 21:41:27.173: changing from H245_OLC_DONE state to H245_OLC_NONE state
May 3 21:41:27.173: cch323_update_new_codec_info: Remote codec 17
May 3 21:41:27.173: cch323_update_new_codec_info: negotiated_codec set(17)(40 bytes)
May 3 21:41:27.173: Changing to new event H245_EVENT_OLC
May 3 21:41:27.177: cch323_h245_olc_sm:
received event H245_EVENT_OLC while at state H245_OLC_NONE
May 3 21:41:27.177: changing from H245_OLC_NONE state to H245_OLC_WAIT state
May 3 21:41:27.177: H245 MSC OUTGOING PDU ::=
value MultimediaSystemControlMessage ::= request : openLogicalChannel :?
!---In the previous line, LogicalChannel refers to the T.38 or data LC.
??? {
????? forwardLogicalChannelNumber 2
????? forwardLogicalChannelParameters
????? {
??????? dataType data :
??????? {
????????? application t38fax :
????????? {
??????????? t38FaxProtocol udp : NULL
??????????? t38FaxProfile
??????????? {
????????????? fillBitRemoval FALSE
????????????? transcodingJBIG FALSE
????????????? transcodingMMR FALSE
????????????? version 0
????????????? t38FaxRateManagement transferredTCF : NULL
????????????? t38FaxUdpOptions
??????????? ??{
??????????????? t38FaxMaxBuffer 200
??????????????? t38FaxMaxDatagram 72
??????????????? t38FaxUdpEC t38UDPRedundancy : NULL
????????????? }
??????????? }
????????? }
????????? maxBitRate 144
??????? }
??????? multiplexParameters h2250LogicalChannelParameters :
??????? {
????????? sessionID 3?
!---The previous line refers to the data session ID.
????????? mediaControlChannel unicastAddress : iPAddress :
????????? {
??????????? network 'AB44BA66'H
??????????? tsapIdentifier 17517
????????? }
????????? silenceSuppression FALSE
??????? }
????? }
??? }
May 3 21:41:27.181: H245 MSC OUTGOING ENCODE BUFFER::=
03 00000111 04118601 00805C01 00014007 C00200C8
01484000 90800B05 000300AB 44BA6644 6D00
May 3 21:41:27.181: send result :0
May 3 21:41:27.181: OLC using T38Fax
May 3 21:41:27.181: changing from H245_MR_WAIT_FOR_ACK state to H245_MR_NONE state
h323chan_chn_process_read_socket: fd (3) of type ACCEPTED has data
Hex representation of the received TPKT032100090400000000
May 3 21:41:27.185: ? state = 0 bytesLeftToDecode = 5
May 3 21:41:27.185: H245 MSC INCOMING ENCODE BUFFER::= 04 00000000
May 3 21:41:27.185:
May 3 21:41:27.185: H245 MSC INCOMING PDU ::=
value MultimediaSystemControlMessage ::= request : closeLogicalChannel :??
!---In the previous line, LogicalChannel refers to the voice LC.
??? {
????? forwardLogicalChannelNumber 1
????? source user : NULL
??? }
May? 3 21:41:27.185: H245 MSC OUTGOING PDU ::=
value MultimediaSystemControlMessage ::= response
: closeLogicalChannelAck :???
!---In the previous line, LogicalChannel refers to the voice LC.
??? {
????? forwardLogicalChannelNumber 1
??? }
May 3 21:41:27.185: H245 MSC OUTGOING ENCODE BUFFER::= 23 800000
May 3 21:41:27.185: H245 MSC INCOMING ENCODE BUFFER::=
03 00000111 04118601 00805C01 00014007
C00200C8 01484000 90800B05 000300AC 10AF6941 7100
May 3 21:41:27.189: H245 MSC INCOMING PDU ::=
value MultimediaSystemControlMessage ::= request : openLogicalChannel :?
!---In the previous line, LogicalChannel refers to the T.38 or data LC.
??? {
????? forwardLogicalChannelNumber 2
????? forwardLogicalChannelParameters
????? {
??????? dataType data :
??????? {
????????? application t38fax :
????????? {
??????????? t38FaxProtocol udp : NULL
??????????? t38FaxProfile
??????????? {
????????????? fillBitRemoval FALSE
????????????? transcodingJBIG FALSE
????????????? transcodingMMR FALSE
????????????? version 0
????????????? t38FaxRateManagement transferredTCF : NULL
????????????? t38FaxUdpOptions
????????????? {
??????????????? t38FaxMaxBuffer 200
??????????????? t38FaxMaxDatagram 72
??????????????? t38FaxUdpEC t38UDPRedundancy : NULL
????????????? }
??????????? }
????????? }
????????? maxBitRate 144
??????? }
??????? multiplexParameters h2250LogicalChannelParameters :
??????? {
????????? sessionID 3
????????? mediaControlChannel unicastAddress : iPAddress :
????????? {
??????????? network 'AC10AF69'H
??????????? tsapIdentifier 16753
????????? }
????????? silenceSuppression FALSE
???? ???}
????? }
??? }
!---DSP started T.38 fax codec download:
May 3 21:41:27.193: cc_api_t38_fax_start
(dstVdbPtr=0x624130C0, dstCallId=0xA, srcCallId=0x9,
???? caps={codec=0x10000, fax_rate=0x2, vad=0x2, modem=0x
codec_bytes=160, signal_type=1})
May 3 21:41:27.193: vtsp:[1:D (10), S_LFAX_WAIT_CAPS_ACK, E_CC_T38_START]
May 3 21:41:27.193: act_caps_ack_lfax_dnld
May 3 21:41:27.193: vtsp_timer_stop: 2016700
May 3 21:41:27.193: dsp_idle_mode: [1:D (10)]
packet_len=8 channel_id=8481 packet_id=68
May 3 21:41:27.193: cc_api_local_codec_dnld_done
(dstVdbPtr=0x61B45A90, dstCallId=0x9, srcCallId=0xA)
May 3 21:41:27.193: vtsp_timer: 2016700cch323_h245_local_codec_dnld_done:
negotiatedCodec[17]
May 3 21:41:27.197: Changing to new event H245_EVENT_OLC_IND
May 3 21:41:27.197: cch323_h245_olc_sm:
received event H245_EVENT_OLC_IND while at state H245_OLC_WAIT
May 3 21:41:27.197: H245 MSC OUTGOING PDU ::=
value MultimediaSystemControlMessage ::= response
: openLogicalChannelAck :
??? {
????? forwardLogicalChannelNumber 2
????? forwardMultiplexAckParameters h2250LogicalChannelAckParameters :
????? {
??????? sessionID 1
??????? mediaChannel unicastAddress : iPAddress :
??????? {
????????? network 'AB44BA66'H
????????? tsapIdentifier 17516
??????? }
????? ??mediaControlChannel unicastAddress : iPAddress :
??????? {
????????? network 'AB44BA66'H
????????? tsapIdentifier 17517
??????? }
??????? flowControlToZero FALSE
????? }
??? }
May 3 21:41:27.197: H245 MSC OUTGOING ENCODE BUFFER:
:= 22 C0000104 80145C00 00AB44BA 66446C00 AB44BA66 446D0300 0100
May 3 21:41:27.589: ? state = 0 bytesLeftToDecode = 4
May 3 21:41:27.589: H245 MSC INCOMING ENCODE BUFFER::= 23 800000
May 3 21:41:27.589:
May 3 21:41:27.589: H245 MSC INCOMING PDU ::=
value MultimediaSystemControlMessage ::= response : closeLogicalChannelAck :
??? {
????? forwardLogicalChannelNumber 1
??? }
May 3 21:41:27.789: H245 MSC INCOMING ENCODE BUFFER:
:= 22 C0000104 80145C00 00AC10AF 69417000 AC10AF69 41710300 0100
May 3 21:41:27.789: H245 MSC INCOMING PDU ::=
value MultimediaSystemControlMessage ::= response : openLogicalChannelAck :
??? {
????? forwardLogicalChannelNumber 2
????? forwardMultiplexAckParameters h2250LogicalChannelAckParameters :
????? {
??????? sessionID 3
??????? mediaChannel unicastAddress : iPAddress :
??????? {
????????? network 'AC10AF69'H
????????? tsapIdentifier 16752
??????? }
??????? mediaControlChannel unicastAddress : iPAddress :
??????? {
????????? network 'AC10AF69'H
????????? tsapIdentifier 16753
??????? }
??????? flowControlToZero FALSE
????? }
??? }
May 3 21:41:27.793: Changing to new event H245_EVENT_OLC_CFM
May 3 21:41:27.793: cch323_h245_olc_sm:
received event H245_EVENT_OLC_CFM while at state H245_OLC_WAIT
May 3 21:41:27.793: changing from H245_OLC_WAIT state to H245_OLC_DONE state
May 3 21:41:27.793: cc_api_t38_fax_start
(dstVdbPtr=0x624130C0, dstCallId=0xA, srcCallId=0x9,
???? caps={codec=0x10000, fax_rate=0x2, vad=0x2,
modem=0x0 codec_bytes=160, signal_type=1})
May 3 21:41:27.793: H.225 SM: process event H225_EVENT_H245_SUCCESS, for callID 9
May 3 21:41:27.793: cch323_run_h225_sm:
received event H225_EVENT_H245_SUCCESS while at state H225_ACTIVE
May 3 21:41:27.793: cc_api_remote_codec_dnld_done
(dstVdbPtr=0x624130C0, dstCallId=0xA, srcCallId=0x9)
May 3 21:41:27.793: vtsp:[1:D (10), S_LFAX_WAIT_FAX, E_CC_T38_START]
May 3 21:41:27.793: vtsp:[1:D (10), S_LFAX_WAIT_FAX, E_CC_T30_CAP_ACK]
May 3 21:41:27.793: act_t38_lfax_mode
May 3 21:41:27.793: vtsp_timer_stop: 2016760
May 3 21:41:27.793: cc_api_set_fax_mode
(dstVdbPtr=0x61B45A90, dstCallId=0x9, srcCallId=0xA)
May 3 21:41:27.793: dsp_idle_mode: [1:D (10)]
packet_len=8 channel_id=8481 packet_id=68
May 3 21:41:27.793: dsp_encap_config: T38
May 3 21:41:27.793: dsp_fax_mode: [1:D (10)] FaxRate 0x2, Codec 0x10000?
dsp_fax_mode() ECM_DISABLE not set,
debug_info not requested
May 3 21:41:27.793: dsp_fax_mode:[1:D (10)]
packet_len=28 channel_id=8481 packet_id=69 max_trans=6 info_size=20,
fax_protocol_type=3,hs_data_len=40, ls_data_red=0, hs_data_red=0,
tcf_handling=2, fax_relay_cntl=0x0 nsf_country = 0xAD, nsf_mfg = 0x0051
May 3 21:41:29.621: ccGetCallActive
(next=1, setup_time=0x0, index=0x0, p=0x6293A8C0)
May 3 21:41:29.621: ccGetCallActive
(next=1, setup_time=0x1EC241, index=0x1, p=0x6293A8C0)
|
An Example of a Failed T.38 Call
This is an example of the debug command output for a failed T.38 call:
| debug vtsp all command output |
|---|
!---When the ModeRequest was sent, T35 nonStandard was sent instead of T38:
*Jun 14 15:35:01.743: PDU DATA = 61593960
value MultimediaSystemControlMessage ::= request : requestMode :
??? {
????? sequenceNumber 12
????? requestedModes
????? {
??????? {
????????? {
??????????? type dataMode :
??????????? {
????????????? application nonStandard :
????????????? {
??????????????? nonStandardIdentifier h221NonStandard :
??????????????? {
????????????????? t35CountryCode 181
? ????????????????t35Extension 0
????????????????? manufacturerCode 20
??????????????? }
??????????????? data '543338466178554450'H
????????????? }
????????????? bitRate 144
??????????? }
????????? }
??????? }
????? }
??? }
Set new event H245_EVENT_MR_IND, for callID C
*Jun 14 15:35:01.751: cch323_run_h245_mr_sm: received event H245_EVENT_MR_IND wh
ile at state H245_MR_NONE
*Jun 14 15:35:01.751: Scan Preferred List for g729r8PDU DATA = 61593960
value MultimediaSystemControlMessage ::= response : requestModeAck :
??? {
????? sequenceNumber 12
????? response willTransmitMostPreferredMode : NULL
??? }
RAW_BUFFER::=
27 000C00
*Jun 14 15:35:01.751: PDU DATA = 61593960
value MultimediaSystemControlMessage ::= request : closeLogicalChannel :
??? {
?? ???forwardLogicalChannelNumber 2
????? source user : NULL
??? }
RAW_BUFFER::=
04 00000100
*Jun 14 15:35:01.751:
*Jun 14 15:35:01.751: changing from H245_OLC_DONE state to H245_OLC_NONE state
*Jun 14 15:35:01.751: cch323_update_new_codec_info: Remote codec 17
*Jun 14 15:35:01.751: cch323_update_new_codec_info: negotiated_codec set(17)(40
bytes)
*Jun 14 15:35:01.751: Changing to new event H245_EVENT_OLC
*Jun 14 15:35:01.751: cch323_h245_olc_sm:
received event H245_EVENT_OLC while atstate H245_OLC_NONE
*Jun 14 15:35:01.751: changing from H245_OLC_NONE state to H245_OLC_WAIT state
PDU DATA = 61593960
value MultimediaSystemControlMessage ::= request : openLogicalChannel :
??? {
????? forwardLogicalChannelNumber 3
????? forwardLogicalChannelParameters
????? {
??????? dataType data :
??????? {
????????? application nonStandard :
????????? {
??????????? nonStandardIdentifier h221nonStandard :
??????????? {
????????????? t35CountryCode 181
????????????? t35Extension 0
????????????? manufacturerCode 18
? ??????????}
??????????? data '543338466178554450'H
????????? }
????????? maxBitRate 144
??????? }
??????? multiplexParameters h2250LogicalChannelParameters :
??????? {
????????? sessionID 3
????????? mediaControlChannel unicastAddress : iPAddress :
?????? ???{
??????????? network 'C95C381E'H
??????????? tsapIdentifier 18101
????????? }
??????? }
????? }
??? }
RAW_BUFFER::=
03 00000210 08B50000 12095433 38466178 55445000 90800A04 000300C9 5C381E46 B5
*Jun 14 15:35:01.759:
*Jun 14 15:35:01.759: OLC using T38Fax
*Jun 14 15:35:01.783: Changing to new event H245_PROCESS_H245CONTROL
*Jun 14 15:35:01.783: cch323_h245_connection_sm:H245_CONNECT: received event H24
5_PROCESS_H245CONTROL while at H245_CONNECTED state
RAW_BUFFER::=
04 80000100 800100
*Jun 14 15:35:01.783: PDU DATA = 61593960
value MultimediaSystemControlMessage ::= request : closeLogicalChannel :
??? {
????? forwardLogicalChannelNumber 2
????? source user : NULL
????? reason unknown : NULL
??? }
PDU DATA = 61593960
value MultimediaSystemControlMessage ::= response : closeLogicalChannelAck :
??? {
????? forwardLogicalChannelNumber 2
??? }
RAW_BUFFER::=
23 800001
*Jun 14 15:35:01.787:
*Jun 14 15:35:01.787: Changing to new event H245_PROCESS_H245CONTROL
*Jun 14 15:35:01.787: cch323_h245_connection_sm:H245_CONNECT: received event H24
5_PROCESS_H245CONTROL while at H245_CONNECTED state
RAW_BUFFER::=
03 00000310 08B50000 14095433 38466178 55445000 90800300 0003
*Jun 14 15:35:01.787: PDU DATA = 61593960
value MultimediaSystemControlMessage ::= request : openLogicalChannel :
??? {
????? forwardLogicalChannelNumber 4
????? forwardLogicalChannelParameters
????? {
??????? dataType data :
??????? {
????????? application nonStandard :
????????? {
??????????? nonStandardIdentifier h221NonStandard :
?? ?????????{
????????????? t35CountryCode 181
????????????? t35Extension 0
????????????? manufacturerCode 20
??????????? }
??????????? data '543338466178554450'H
????????? }
????????? maxBitRate 144
??????? }
??????? multiplexParameters h2250LogicalChannelParameters :
??????? {
????????? sessionID 3
??????? }
????? }
??? }
*Jun 14 15:35:01.831: Changing to new event H245_PROCESS_H245CONTROL
*Jun 14 15:35:01.831: cch323_h245_connection_sm:H245_CONNECT: received event H24
5_PROCESS_H245CONTROL while at H245_CONNECTED state
RAW_BUFFER::=
23 800001
*Jun 14 15:35:01.831: PDU DATA = 61593960
value MultimediaSystemControlMessage ::= response : closeLogicalChannelAck :
??? {
????? forwardLogicalChannelNumber 2
??? }
*Jun 14 15:35:01.883: Changing to new event H245_PROCESS_H245CONTROL
*Jun 14 15:35:01.883: cch323_h245_connection_sm:H245_CONNECT: received event H24
5_PROCESS_H245CONTROL while at H245_CONNECTED state
RAW_BUFFER::=
22 C0000204 800C5804 00875C34 CB1B4801 0100
*Jun 14 15:35:01.883: PDU DATA = 61593960
value MultimediaSystemControlMessage ::= response : openLogicalChannelAck :
??? {
????? forwardLogicalChannelNumber 3
????? forwardMultiplexAckParameters h2250LogicalChannelAckParameters :
????? {
??????? sessionID 3
??????? mediaChannel unicastAddress : iPAddress :
??????? {
????????? network '875C34CB'H
????????? tsapIdentifier 6984
??????? }
??????? flowControlToZero FALSE
????? }
??? }
*Jun 14 15:35:01.887: Changing to new event H245_EVENT_OLC_CFM
*Jun 14 15:35:01.887: cch323_h245_olc_sm:
received event H245_EVENT_OLC_CFM while at state H245_OLC_WAIT
*Jun 14 15:35:01.887: changing from H245_OLC_WAIT state to H245_OLC_DONE state
cch323_h245_local_codec_dnld_done: negotiatedCodec[17]
*Jun 14 15:35:01.979: Changing to new event H245_EVENT_OLC_IND
*Jun 14 15:35:01.979: cch323_h245_olc_sm: received event H245_EVENT_OLC_IND whil
e at state H245_OLC_DONE
!---Session ID was sent as voice session ID, fallback to voice and the call disconnected:
PDU DATA = 61593960
value MultimediaSystemControlMessage ::= response : openLogicalChannelAck :
??? {
????? forwardLogicalChannelNumber 4
????? forwardMultiplexAckParameters h2250LogicalChannelAckParameters :
????? {
??????? sessionID 1
??????? mediaChannel unicastAddress : iPAddress :
??????? {
??? ??????network 'C95C381E'H
????????? tsapIdentifier 18100
??????? }
??????? mediaControlChannel unicastAddress : iPAddress :
??????? {
????????? network 'C95C381E'H
????????? tsapIdentifier 18101
??????? }
??????? flowControlToZero FALSE
????? }
??? }
RAW_BUFFER::=
22 C0000304 80145C00 00C95C38 1E46B400 C95C381E 46B50300 0100
*Jun 14 15:35:01.983:
|
This section details the anatomy of a successful T.38 fax setup between an AS5300 Series Router and a Cisco 3640 Modular Access Router. The debug and show command outputs were captured on the debug vtsp all command on a Cisco 3640 modular access router as the TGW IOS 12.4:
| debug vtsp all command output |
|---|
Router# debug vtsp all Voice telephony call control all debugging is on !--- At this point, the VTSP is not aware of anything. The format of this message is //callid/GUID/VTSP:(voice-port):T1-channel_number:DSP_number:DSP_channel_number: •CallEntry ID is -1. •GUID is xxxxxxxxxx. •The voice port is blank. •Channel ID is -1. •DSP ID is -1. •DSP channel ID is -1. *Mar 1 08:23:10.869: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp_do_regxrule_translate: !--- The original and the translated calling number are the same (55555) and the original and the translated called number are the same (888545). These numbers are often the same because if a translation rule is applied, it will be on the dial peers or the ports, both of which comes later than these VTSP messages in the Cisco IOS code execution. *Mar 1 08:23:10.869: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp _do_regxrule_translate: calling_number(original)= calling_number(xlated)=55555 called_number(original)= called_number(xlated)=888545 redirectNumber(original)= redirectNumber(xlated)= !--- The VTSP got a call setup indicator from the TSP layer with called number 888545 and calling number 55555. There is no awareness of the CallEntry ID (-1) or the GUID (xxxxxxxxxxxx). *Mar 1 08:23:10.873: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp_tsp_call_setup_ind: (sdb=0x634C90EC, tdm_info=0x0, tsp_info=0x63083950, calling_number=55555 calling_oct3 = 0x80, called_number=888545 called_oct3 = 0x80, oct3a=0x0): peer_tag=10002 *Mar 1 08:23:10.873: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp_tsp_fill_setup_ind : ev.clg.clir is 0 ev.clg.clid_transparent is 0 ev.clg.null_orig_clg is 0 ev.clg.calling_translated is false *Mar 1 08:23:10.873: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp_do_call_setup_ind: . *Mar 1 08:23:10.873: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp_allocate_cdb: ,cdb 0x635FC480 *Mar 1 08:23:10.873: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp_do_call_setup_ind: *Mar 1 08:23:10.873: source route label !--- At this point, the VTSP is not aware of anything. The format of this message is //callid/GUID/VTSP:(voice-port):T1-channel_number:DSP_number:DSP_channel_number: •CallEntry ID is -1. •GUID is D2F6429A8A8A. •The voice port is 1/0:23 where 23 indicates D channel. •The T1 channel is still unknown at this point (-1). •The digital signal processor (DSP) is 0. •The DSP channel is 4. *Mar 1 08:23:10.873: //-1/D2F6429A8A8A/VTSP:(1/0:23):-1:0:4/vtsp_do_call_setup_ ind: Call ID=101002, guid=635FCB08 !--- The VTSP learns about the B channel (changed from -1 to 22), and the CallEntry ID is still unknown (-1). *Mar 1 08:23:10.873: //-1/D2F6429A8A8A/VTSP: (1/0:23):22:0:4/vtsp_do_call_setup_ind: type=0, under_spec=1615186336, name=, id0=23, id1=0, id2=0, calling=55555,called=888545 subscriber=RegularLinevtsp_do_call_setup_ind: redirect DN = reason = -1 *Mar 1 08:23:10.877: //-1/xxxxxxxxxxxx/VTSP:():-1:-1:-1/vtsp_do_normal_call_setup_ind: . !--- The VTSP learns the CallEntry ID. The format of this message is //callid/GUID/VTSP:(voice-port):T1-channel_number:DSP_number:DSP_channel_number: •CallEntry ID is 899 (changed from -1 to 899) •GUID is D2F6429A8A8A •The voice port is 1/0:23 where 23 indicates D channel •The T1 channel is 22 •The DSP is 12 •The DSP channel is 4 *Mar 1 08:23:10.877: //899/D2F6429A8A8A/VTSP:(1/0:23) :22:12:4/vtsp_insert_cdb:,cdb 0x635FC480, CallID=899 *Mar 1 08:23:10.877: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/vtsp_open_voice_and_set_params: . !--- In these outputs, VTSP sets some of the voice parameters for this call: •Modem capability •Playout delay •Dial-peer tag 10003 •Digit timeouts *Mar 1 08:23:10.877: //899/D2F6429A8A8A/VTSP:(1/0:23): 22:12:4/vtsp_modem_proto_from_cdb: cap_modem_proto 0 *Mar 1 08:23:10.881: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/set_playout_cdb:playout default *Mar 1 08:23:10.881: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/vtsp_dsp_echo_canceller_control: echo_cancel: 1 *Mar 1 08:23:10.885: //899/D2F6429A8A8A/VTSP: (1/0:23):22:12:4/vtsp_save_dialpeer_tag: tag = 10003 *Mar 1 08:23:10.885: //899/D2F6429A8A8A/VTSP: (1/0:23):22:12:4/vtsp_report_digit_control: vtsp_report_digit_control: enable=0: *Mar 1 08:23:10.885: //899/D2F6429A8A8A/VTSP:(1/0:23): 22:12:4/vtsp_report_digit_control: digit reporting disabled *Mar 1 08:23:10.885: //899/D2F6429A8A8A/VTSP:(1/0:23): 22:12:4/vtsp_get_digit_timeouts: : vtsp_get_digit_timeouts !--- VTSP sends out a call-proceeding message to the POTS leg *Mar 1 08:23:10.885: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/vtsp_process_event:vtsp:[1/0:23:899, S_SETUP_INDICATED, E_CC_PROCEEDING] *Mar 1 08:23:10.885: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/act_proceeding: . *Mar 1 08:23:10.941: //899/D2F6429A8A8A/VTSP: (1/0:23):22:12:4/vtsp_get_dialpeer_tag: tag = 10003 *Mar 1 08:23:10.949: //899/D2F6429A8A8A/VTSP:(1/0:23): 22:12:4/vtsp_get_dialpeer_tag: tag = 10003 !--- VTSP sends out an alerting to the POTS leg; the phone is ringing at this time. *Mar 1 08:23:10.949: //899/D2F6429A8A8A/VTSP: (1/0:23):22:12:4/vtsp_process_event: vtsp:[1/0:23:899, S_PROCEEDING, E_CC_ALERT] *Mar 1 08:23:10.949: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/act_alert: . *Mar 1 08:23:10.949: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/vtsp_timer_stop:3019095 *Mar 1 08:23:18.769: //899/D2F6429A8A8A/VTSP:(1/0:23): 22:12:4/vtsp_get_dialpeer_tag: tag = 10003 !--- The phone gets answered here, a bridge is now set up between the two call legs. *Mar 1 08:23:10.949: //899/D2F6429A8A8A/VTSP: (1/0:23):22:12:4/vtsp_process_event: vtsp:[1/0:23:899, S_PROCEEDING, E_CC_ALERT] *Mar 1 08:23:10.949: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/act_alert: . *Mar 1 08:23:10.949: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/vtsp_timer_stop:3019095 *Mar 1 08:23:18.769: //899/D2F6429A8A8A/VTSP:(1/0:23): 22:12:4/vtsp_get_dialpeer_tag: tag = 10003 !--- The call is now connected. Mar 1 08:23:18.769: //899/D2F6429A8A8A/VTSP:(1/0:23) :22:12:4/vtsp_process_event: vtsp:[1/0:23:899, S_ALERTING, E_CC_CONNECT] *Mar 1 08:23:18.769: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/act_alert_connect: . *Mar 1 08:23:18.773: //899/D2F6429A8A8A/VTSP:(1/0:23):22:12:4/vtsp_ring_noan_timer_stop: 3019877 |
Related Information
- Configuring Fax Relay with VoIP ( T.38)
- Fax Relay Troubleshooting Guide
- Cisco AVVID Gateway Support for Fax Relay and Fax Pass-Through
- Voice Telephony Service Provider Debugging
- Troubleshooting Fax
- Voice Technology Support
- Voice and Unified Communications Product Support
- Troubleshooting Cisco IP Telephony
- Technical Support & Documentation - Cisco Systems
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
1.0 |
22-Aug-2007 |
Initial Release |
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