Cisco WebAttendant works in conjunction with a Cisco IP Phone. The Cisco
CallManager, Cisco WebAttendant client, and the Cisco IP Phone are linked by the
MAC address that is defined in the Settings dialog box of the Cisco WebAttendant
The Cisco WebAttendant client should be configured to connect to the same
Cisco CallManager server as its associated Cisco IP Phone. This means that the
IP Address or Host Name field in the Cisco Telephony Call Dispatcher (TCD)
Settings section of the client Settings dialog box should be the address of the
Cisco CallManager server that the Cisco IP Phone is normally registered to.
Cisco IP Phones used with Cisco WebAttendant must meet the following
- Cisco WebAttendant can be used with any Cisco IP Phone 7960/7940 models,
Cisco IP Phone 12-Series model, or Cisco IP Phone 30VIP.
- The Cisco IP Phone must be added as a device in Cisco CallManager before
it can be used with Cisco WebAttendant.
- Do not use a shared line appearance on any phone that will be used with
Cisco WebAttendant. Directory numbers assigned to a Cisco IP Phone that is
used with Cisco WebAttendant must not appear on any other device in the
- The Cisco IP Phone must have buttons for Hold and Transfer for Cisco
WebAttendant to work properly. If a headset will be used, a button for
Answer/Release must also be assigned. A maximum of eight lines can be
configured for use with Cisco WebAttendant.
- The number of Smart Lines (SLs) available on Cisco WebAttendant is the
same as the number of lines configured on the phone button template for the
Cisco IP Phone (up to eight).
- Disable call waiting and call forwarding for lines and directory numbers
on Cisco IP Phones used as Cisco WebAttendant consoles.
- If a Cisco WebAttendant user will be logging in to Cisco WebAttendant at
more than one phone, you must make sure that each phone is set up according
to these guidelines and that each phone is registered with its own Cisco WebAttendant
If you need assistance creating phones and associating users in Cisco CallManager
see Creating Users, Phones and Associations
in Cisco CallManager
Return to the index page.
For additional resources, refer to Cisco TAC Tools for Voice, Telephony and Messaging