Cisco CallManager Attendant Console is a client-server application that
enables you to set up Cisco IP Phones as attendant consoles. The Cisco
CallManager Attendant Console client provides a graphical user interface for
controlling a Cisco IP Phone as an attendant console, including speed dial
buttons and quick directory access for looking up phone numbers, monitoring
line status, and directing calls. Cisco CallManager Attendant Console can be
used by a receptionist or administrative assistant to handle calls for a
department or company or by an individual.
The Cisco CallManager Attendant Console client is a plug-in application
that is installed on a PC that has IP connectivity to the Cisco CallManager
system. The client works in conjunction with a Cisco IP Phone that is
registered to a Cisco CallManager (one client for each phone that will be used
as an attendant console). Multiple Attendant Console clients can be connected
to a single Cisco CallManager.
The Cisco Telephony Call Dispatcher (TCD) service running on the Cisco
CallManager communicates with Cisco Attendant Console clients for call routing
and control, monitors and reports line state, and services client database
Administrative tasks such as adding users, configuring pilot points and
hunt groups for call routing, and starting and stopping the TCD service are
performed using Cisco CallManager Administration.
The Cisco CallManager Attendant Console server application can also be
used on its own to create hunt groups for call routing.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
Requirements for Server
Attendant Console Requirements
The following list provides PC requirements for the attendant
Microsoft Windows 98, Windows 2000, or Windows NT 4.0 (highest
Service Pack 6) workstation or server
Network connectivity to the Cisco
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Complete these steps:
Download the latest Cisco CallManager Attendant Console from the
CallManager download page.
Note: This application is supported only with Cisco CallManager
versions 3.1(2c), 3.1(3a), 3.2(1), and 3.2(2).
Install the self-extracting application you downloaded on all Cisco
CallManagers in the cluster.
Note: This will stop the TCD Service momentarily while replacing the
TCD service and the client plugin.
Click Next to begin copying the program
Click Next to continue the
Click Finish to complete the
Add a User called ac (no other names are
supported) with password 12345 under global directory, and
make sure Enable CTI Application Use is checked. Associate all
the Cisco WebAttendant Pilot Points and the phones that will be used by the
Note: If you do not have any Cisco WebAttendant Pilot Points created,
Cisco WebAttendant Pilot and Hunt Groups for Cisco CallManager
Download the new Cisco CallManager Attendant Console Plugin on the
Attendant's PC from the Cisco CallManager Plugin Page.
Note: The application is still listed as Cisco WebAttendant on the
Install the Downloaded Plugin on the Attendant's PC. There is no
inter-operability between the old TCD/Attendant Console and new
TCD/WebAttendant. You do not need to uninstall the Cisco WebAttendant Client to
install Cisco CallManager Attendant Console.
Click Next to begin the
Select the appropriate destination folder by clicking
Browse > Next.
You will see a message saying that the installation was successful.
Click Finish to exit.
Open the Cisco CallManager Attendant Console and provide all the
necessary information, such as the Cisco CallManager IP Add or Host Name and
the Directory number on the phone that the attendant will be using.
Note: If they have multiple lines on the phone, you can enter any
directory number off the phone lines.
Click Save when finished.
Enter the Attendant login and password information, then choose the
language for Client Application.
Note: Follow the
Cisco WebAttendant Users for Cisco CallManager 3.0 document if you do
not have any.
Click Log In when finished.
You can go online once the Cisco CallManager Attendant Console
Application launches with the desired lines.
Note: If you have any problem seeing the lines or going online, please
refer to the
Attendant Console Troubleshooting Guide
(registered customers only)