When you try to do a bulk import for new Cisco Unity subscribers who
use the Cisco Unity Bulk Import Tool, the Unable to retrieve a
list of domains from Active Directory error message is
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The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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When you try to import new subscribers with the Cisco Unity Bulk Import
Tool, this error message is received:
Unable to retrieve a list of domains from Active Directory. Please ensure that Cisco
Unity was installed and configured correctly.
Complete these steps in order to resolve this issue:
Ensure that the AvDSAD and
AvDSGlobalCatalog services are running.
Verify that the HKLM\Software\Active
registry key points to the correct global catalog.
The global catalog server under Tools Depot should
be set to the DefaultGlobalCatalogServer value.
This issue can also occur due to a Domain Name System (DNS)
problem, which can be fixed if you make sure the DNS settings on the Cisco
Unity points to the ROOT DNS server (or local DNS) and not the corporate
directory DNS server. Refer to
DNS Troubleshooting for Cisco Unity Servers for information on how to
troubleshoot DNS-related issues in Cisco Unity.