Cisco Unity

Cisco Unity Bulk Import Utility: "Unable to retrieve a list of domains from Active Directory" Error When Trying to Bulk Import New Subscribers

Document ID: 99817

Updated: Oct 30, 2007



When you try to do a bulk import for new Cisco Unity subscribers who use the Cisco Unity Bulk Import Tool, the Unable to retrieve a list of domains from Active Directory error message is received.



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This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


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When you try to import new subscribers with the Cisco Unity Bulk Import Tool, this error message is received:

Unable to retrieve a list of domains from Active Directory.  Please ensure that Cisco
Unity was installed and configured correctly.


Complete these steps in order to resolve this issue:

  1. Ensure that the AvDSAD and AvDSGlobalCatalog services are running.

  2. Verify that the HKLM\Software\Active Voice\DirectoryConnectors\DirSynchGlobalCatalog\1.00\Directory registry key points to the correct global catalog.

  3. The global catalog server under Tools Depot should be set to the DefaultGlobalCatalogServer value.

  4. This issue can also occur due to a Domain Name System (DNS) problem, which can be fixed if you make sure the DNS settings on the Cisco Unity points to the ROOT DNS server (or local DNS) and not the corporate directory DNS server. Refer to Basic DNS Troubleshooting for Cisco Unity Servers for information on how to troubleshoot DNS-related issues in Cisco Unity.

Related Information

Updated: Oct 30, 2007
Document ID: 99817