This document explains the recommended workaround for the unity error
message Unrecognized error hr=0x8007042C (The dependency service
or group failed to start.\x0D\x0A).
Cisco recommends that you have knowledge of Cisco Unity.
The information in this document is based on Cisco Unity.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The user is unable to access the Cisco Unity SA web page or the status
monitor web pages. This error message displays on the Cisco Unity server:
Unrecognized error. hr=0x8007042C (The dependency
service or group failed to start.\x0D\x0A). From: global.asa -- Initialize().
Please see your system administrator for more
The AvDirChangeWriter, AvDSAD, AvDSGlobalCatalog, and Microsoft
Message Queuing (MSMQ) services do not start.
In order to overcome this problem, move the *.mq files from the
\winnt\system32\msmq\storage\ folder to a temporary folder.
Reboot the server to see if the service starts. If this does not solve the
problem, reinstall MSMQ.
Note: The reinstall requires a Windows OS installation disk.
Complete these steps:
On the Windows Start menu, click Settings > Control
Panel > Add/Remove Programs.
Click Add/Remove Windows
In the Windows Components dialog box, check the Message
Queuing Services check box.
Note: Do not change any other items.
In the Message Queuing Type dialog box, click
Note: Do not change any items.
If the Message Queuing Server dialog box appears, choose
Message Queuing Will Not Access a Directory Service, and click
If the Windows NT 4.0 Message Queuing Clients dialog box appears,
click No, Do Not Change the Permissions, and click
When prompted, insert the Windows 2000 Server disc into the CD-ROM
drive, and click OK. If the Cisco Unity server was purchased
from Cisco, the disc is labeled Cisco Unity System Disc.
In the Completing the Windows Components Wizard dialog box, click
Close the Add Remove Programs dialog box and
You are now able to start MSMQ, AvDsAd, and AvGlobalcatalog
services. The SA web page also functions.
When you execute these steps, the reinstallation of MSMQ can
sometimes fail with this error message: Error code: Unable to
load MQQM.DLL, Error code: 0x7F.
In order to overcome this error message, refer to
Services Fail with the "Unable to Load MQQM.dll" Error Message.