Unity is typically uninstalled from the server using the
Utility available at Cisco Unity
Tools. However, even after you run the Uninstall utility on Cisco Unity,
the Uninstalled server might still appear in the Server Chooser option in the
Web Admin GUI of the other Unity server(s).
This can be due to the presence of the uninstalled server information
on Active Directory (AD) and on the Cisco Unity database.
Ensure that you meet these requirements before you attempt this
This document is not restricted to specific software and hardware
Refer to the
Technical Tips Conventions for more information on document
In order to completely remove the uninstalled Cisco Unity server
information, complete these steps:
Delete the uninstalled Unity server from the
Active Directory (AD).
Delete the entries from the Cisco Unity
Complete these steps in order to completely remove the uninstalled
Cisco Unity server information:
Go to ADSIEDIT, which is located in the CommServer >
When you open ADSIEDIT, you are prompted to log in twice. Enter a
domain administrator account.
Once you are in ADSIEDIT, open the second Domain NC:
Open the folder which has the domain name.
Open the Cisco Unity folder and then choose
On the right pane, you see several locations. One of these should
be deleted. In order to make sure which one it is, right-click on each location
and choose Properties. Choose a property to view, open the
menu and click ciscoEcsbuUMServer.
On the Value(s) field, you are able to see the name of the server.
Delete the Location entry that corresponds for the old one.
Complete these steps in order to delete the entry from the Cisco Unity
Open the SQL Server Enterprise Manager and choose
Start > Programs > Microsoft SQL Server.
Open the Microsoft SQL
Open the SQL Server Group.
Open the Local server or the server with which it
Open these databases:
Cisco Unity Database
Right-click GlobalLocation, open the table, and
return all rows.
You see some entries for the Cisco Unity servers.
Choose the row that corresponds to the uninstalled server and