Cisco Unity subscribers can send and manage voice, fax, and e-mail
messages by using a touchtone phone or by using Lotus Notes with IBM Lotus
Domino Unified Communications (DUC) for Cisco. This document describes how to
troubleshoot the error message Play to phone:Unspecified
error in Cisco Unity when used with Domino.
Unity 7.0 Error: "8004010f /web/common/include/saconstinc.asp,- 122" for
more information on troubleshooting similar issues in Cisco Unity 7.0(2)
integrated with IBM Lotus Domino.
There are no specific requirements for this document.
The information in this document is based on Cisco Unity 4.x and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Subscribers receive an unspecified error when trying to use their
telephone to record or playback (TRaP) voicemail messages using the Lotus Notes
client with Lotus DUC csClient 1.2.2 or 1.2.3 installed.
TRaP uses anonymous access in Lotus Notes and NTML authentication for
setting up Distributed Component Object Model (DCOM) security contexts in View
Mail for Outlook (VMO)/Outlook. In Windows XP SP2, the anonymous logon for
remote access is turned off by default. These steps need to be performed to
turn on anonymous logon for remote access for TRaP to work in Lotus Notes. With
the anonymous logon for remote access turned on, TRaP works with the Windows XP
SP2 firewall either disabled or
When you use Windows XP SP2, modify the local security option
DCOM: Machine Access Restrictions in Security Descriptor Definition
Language (SDDL) Syntax in order to allow remote access for anonymous
Complete these steps in order to turn on anonymous logon for remote
Choose Control Panel > Administrative
Choose Local Security Settings > Local
Policies > Security Options.
Select DCOM: Machine Access Restrictions in Security
Descriptor Definition Language (SDDL) Syntax.
In the Access Permission window, highlight Anonymous
Logon and mark Remote Access under Allow as Enabled.
Click OK to exit.
Restart the computer.
If the firewall is set to On, complete these steps
in addition to
Solution When You Use Windows XP SP2 with the
Firewall Off procedure.
Choose Local Area Connection >
Properties > Advance > Firewall
Go to the Exceptions tab and click Add Program.
Locate AvTrapConnectionHolderSrv.exe which is
typically found under C:\ProgramFiles\lotus\notes.
Click Add Port and enter Cisco Unity
TRaP as the Name and 135 as the Port Number.
Note: The port number is used to negotiate access to the Media Master,
Cisco Unity ViewMail for Microsoft Outlook, the Exchange server, and other DCOM
Note: The specific port number might be different for some systems.
Choose TCP, choose Change Scope >
Custom List and enter the IP address of the Cisco Unity server.
Click OK until you close the Windows Firewall
Windows XP SP2 locks down DCOM calls and prevents certain types of TCP
traffic. DCOM and TCP are required for TRaP calls made using the Lotus Notes
client with the DUC csClient installed.