When you use Cisco Unity Administrator in order to try to import a
subscriber from one Unity server to another Unity server, it fails. This
happens due to the subscriber properties that are not properly removed from the
Active Directory (AD) even if the subscriber is deleted. This document
describes how to use the Remove Subscriber Properties Tool, formerly known as
Bunny Killer, in order to delete a subscriber from AD.
Note: You can also download the latest version of the Remove Subscriber
Properties Tool from
Cisco recommends that you have knowledge of these topics:
The information in this document is based on the Cisco Unity 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The Cisco Unity Administrator is unable to import users into a new
Cisco Unity server after you delete them from another Cisco Unity server with
In order to import a subscriber, ensure that those properties, which
tag a Cisco Unity subscriber as a Cisco Unity subscriber, are not there by
mistake. For example, if a Cisco Unity server is removed from the network
without proper uninstallation, this user is still tagged as a Cisco Unity
subscriber and a subsequent installation of Cisco Unity is unable to import
that user as subscriber again.
Note: The proper order for the deletion of a Unity subscriber is to delete
the subscriber from the Cisco Unity first and then delete it from the Active
Directory. If the subscriber is deleted only from the Active directory, the
Cisco Unity recreates the removed subscriber in the Active Directory, while it
does a synchronization.
The Remove Subscriber Properties Tool allows you to remove the
subscriber properties properly from AD accounts. Once these properties are
removed, you can use Cisco Unity Admin to re-import those users. If you use
Microsoft Exchange 2000 or 2003, you can run the Remove Subscriber Properties
Tool from AD against those users.
Log into the Cisco Unity server as the service account when you run
this tool. Complete these steps in order to remove subscriber
Log on to the Cisco Unity server with a user account that has
domain administrative privileges.
Launch the Remove Subscriber Properties Tool from
the Tools Depot on the Cisco Unity server desktop or you can
do the same from
which assumes that you have installed Cisco Unity on your C drive.
Highlight the container where the users are located, for example,
From the right pane, select the user that you have trouble
importing. You should see a LocationId associated with
Right-click and choose Remove Subscriber
Click Yes in order to confirm the removal.
Note: There should now be no LocationId associated
to this subscriber and this subscriber is now available to be imported into a
Cisco Unity subscriber. If the LocationId still exists, then the user logged on
to the Cisco Unity server does not have enough privileges. Try with a different
user, preferably the Domain Administrator.
Note: In order to identify the last login date for the users in Cisco
Unity database, go to Start > Programs > Microsoft Exchange >
System Manager. Then browse under Servers > The
name of the server > First Storage Group > Mailbox Store >
Logons, which shows the date on which the users logged on.
You can use the ADSIEdit utility only if you have problems with the
Remove Subscriber Properties Tool. Refer to
and Creating Subscribers In Cisco Unity for more details about the use
of ADSIEdit utility.
Note: Remove the properties in raw mode if you use Microsoft Exchange 5.5.
Refer to the
Unity Version 3.x and Later Connected to Exchange 5.5 section of
and Creating Subscribers In Cisco Unity in order to accomplish this.
Complete these steps in order to delete a user from Cisco Unity and AD
and to finally purge the mailbox:
Search for the Subscriber in Cisco Unity and then click on the red
X in order to delete it from Cisco Unity.
Choose Start > Programs > Microsoft Exchange >
Active Directory Users and Computers.
Find the AD user you want to delete.
Right-click and choose Delete. The Mark
mailbox for deletion would be checked automatically, and click
Choose Start > Programs > Microsoft Exchange >
Navigate to the Mailstore where the mailbox marked for deletion
Right-click on the Mailboxes in the selected
Mailstore and click Run Cleanup Agent.
Once the Cleanup Agent is run, it marks that mailbox in
Finally, right-click the mailbox in red and click
Purge in order to delete the mailbox with all the