This document provides a workaround to the issue of Cisco Unity not
being able to deliver voice messages after either one of these Microsoft
security updates are installed:
There are no specific requirements for this document.
The information in this document is based on Cisco Unity 4.0(1) through
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
After you install Microsoft security update
MS06-019 - Vulnerability in Microsoft Exchange Could Allow Remote
MS07-026 - Vulnerabilities in Microsoft Exchange Could Allow Remote
, Cisco Unity cannot deliver voice messages to subscribers
when all of these statements are true:
The Cisco Unity server runs Cisco Unity version 4.0(1) through
Note: Earlier and later versions are not affected.
The Exchange mailboxes for the affected subscribers are homed either
in Exchange 2003 or Exchange 2000.
The Active Directory accounts associated with the affected
subscribers belong to one or more administrative groups. For example,
Enterprise Admins, Schema Admins, Domain Admins, or Administrators.
The Permissions Wizard that was last run to grant permissions to the
installation and services accounts is older than version 18.104.22.168, dated
September 8, 2004 (9/8/04).
Note: The version of Permissions Wizard currently installed on the Cisco
Unity server is not necessarily the version that was used to set permissions.
When Cisco Unity is upgraded, a new version of Permissions Wizard is
Complete these steps to resolve this issue:
Download the latest version of the applicable Permissions Wizard:
Run the Permissions Wizard on the existing installation, directory
services, and message store services accounts. Refer to the Permissions Wizard
help for more information.