This document describes one reason why accessing the Unity System Admin
Page fails and provides a solution in the Cisco CallManager and Unity
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
Cisco CallManager 4.x
Cisco Unity 4.x
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Some users experience problems when they try to access the Unity System
Admin Page. These steps explain how the problem happens:
Right-click the Unity blue icon in the system tray
(see arrow A in Figure 1).
Figure 1—Launch the Unity System Admin
Click Launch System Admin (see arrow B in
The Unity System Admin Page fails to appear. The error message is
"The Page Cannot be Displayed" (see arrow A in Figure
Figure 2—Failure to Display the Unity System Admin
The Default Web Site stops for an unknown reason (see arrow A in
Figure 5). This is the root of the problem.
Navigate to Default Web Site and restart it in order to resolve the
problem. Complete these steps:
Right-click My Computer and select
Manage from the pop-up box.
Click Computer Management (see arrow A in
Figure 3) and Services and
Applications (see arrow B in Figure
Figure 3—Services and Application
Click Internet Information Services (see arrow A
in Figure 4).
Figure 4—Internet Information Services
Arrow A in Figure 5 shows an example of
when the Default Web Site is stopped.
Figure 5—Default Web Site
Right-click Default Web Site and click
Start in the pop-up box.
The problem is solved after you restart the Default Web