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Failure to Access the Unity System Admin Page

Cisco - Failure to Access the Unity System Admin Page

Document ID: 67920

Updated: Jan 31, 2006

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Introduction

This document describes one reason why accessing the Unity System Admin Page fails and provides a solution in the Cisco CallManager and Unity environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Cisco CallManager

  • Cisco Unity

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco CallManager 4.x

  • Cisco Unity 4.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

Some users experience problems when they try to access the Unity System Admin Page. These steps explain how the problem happens:

  1. Right-click the Unity blue icon in the system tray (see arrow A in Figure 1).

    Figure 1—Launch the Unity System Admin Page

    fail-access-unity-admin-1.gif

  2. Click Launch System Admin (see arrow B in Figure 1).

    The Unity System Admin Page fails to appear. The error message is "The Page Cannot be Displayed" (see arrow A in Figure 2).

    Figure 2—Failure to Display the Unity System Admin Page

    fail-access-unity-admin-2.gif

Solution

The Default Web Site stops for an unknown reason (see arrow A in Figure 5). This is the root of the problem.

Navigate to Default Web Site and restart it in order to resolve the problem. Complete these steps:

  1. Right-click My Computer and select Manage from the pop-up box.

  2. Click Computer Management (see arrow A in Figure 3) and Services and Applications (see arrow B in Figure 3).

    Figure 3—Services and Application

    fail-access-unity-admin-3.gif

  3. Click Internet Information Services (see arrow A in Figure 4).

    Figure 4—Internet Information Services

    fail-access-unity-admin-4.gif

    Arrow A in Figure 5 shows an example of when the Default Web Site is stopped.

    Figure 5—Default Web Site

    fail-access-unity-admin-5.gif

  4. Right-click Default Web Site and click Start in the pop-up box.

    The problem is solved after you restart the Default Web Site.

Related Information

Updated: Jan 31, 2006
Document ID: 67920