The information in this document is based on Cisco Unity for Exchange
Unified Messaging. This document describes how to resolve the problem when a
new subscriber is not found in the directory.
There are no specific prerequisites for this document.
The information in this document is based on the software and hardware
The information presented in this document was created from devices in
a specific lab environment. All of the devices used in this document started
with a cleared (default) configuration. If you are working in a live network,
ensure that you understand the potential impact of any command before using
For more information on document conventions, see the
Technical Tips Conventions.
A new Cisco Unity subscriber may not be offered in the directory
handler (dial-by-name) over the Telephone User Interface (TUI).
These attributes are required to list a person in the directory.
Complete these steps in order to verify that all required attributes are
Check to see that the person has a subscriber mailbox in Cisco
Unity. Choose Unity System Administration > Subscribers > Find
and find the mailbox in order to verify.
Check to see that the voice name is recorded. Choose Unity
System Administration > Subscribers > Profile and verify that
the length for Recorded voice is not 0.0 sec.
This screen shows non-zero length of Recorded voice.
Check to see that the profile page of the subscriber has
List in Directory. Choose Unity System Administration
> Subscribers > Profile and verify that List in phone
directory is checked.
The previous screen shows that this subscriber is listed in phone
Note: If you get the No matching name error
message when you search for the subscriber in Cisco Unity directory, the users
need to go through self-enrollment and record their respective voice names so
that directory handler can search for the user.