This document discusses precautions related to OEM guided installation
There are no specific requirements for this document.
The information in this document is based on these software and
Any HPQ (Compaq), Dell, or IBM server approved for Cisco
Any Cisco application reliant on Microsoft components (for instance,
Internet Information Services (IIS))
Compaq Smart Start version 5.40 or later
Open Manage Server Assistant version 7.0.1 or later
Server Guide version 6.0.8 or later
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, refer to the
Technical Tips Conventions.
Cisco server vendor partners, that is, Hewlett-Packard Company, Dell
Computer Corporation, and IBM Corporation, each publish a GUI-based program
that assists in the initial software assembly of a working server from bare
metal. It is convenient to conceive of these utilities as a form of guided
installation utilities (GIUs).
Software Assembly Program
Server Monitoring Application
Open Manage Server Administrator
These multi-lingual GIUs are intended to ease the installation of an
operating system and install necessary device, port, and mini-port drivers
relevant to the particular target server hardware. These GIUs all support
multiple operating systems, for example, Microsoft Windows 2000 Server and
Linux variants. Only Microsoft Windows 2000 Server and Advanced server issues
will be discussed in this Technical Note. These GIUs do not actually embed a
version of any operating system within their media. Instead, they rely upon the
installer to furnish operating system media at an appropriate time during
execution of the utility. These original equipment manufacturers (OEMs) utilize
a Microsoft utility named "SysPrep" (also known as Mini-Setup) to control and
automate the actions of the Windows installation process through use of an
The default installation of Microsoft Windows 2000 Server and Advanced
Server installs a component that has been subject to very public security
exploits. That component is IIS. Dell Computer has adopted a policy, beginning
with Server Assistant version 7.0.1, of prohibiting default installation of IIS
without manual installer consent as placed into the SysPrep answer file. HPQ
and IBM have not yet followed suit, but may do so in the future. The absence of
IIS in an instance of the Windows operating system will make impossible the
correct operation of an installation of some Cisco applications, including, but
not limited to Cisco Unity, Cisco Unity Bridge, and Cisco Personal Assistant.
By default, Dell Server Assistant also prohibits a number of otherwise default
Windows service/component installations. Conscious installer deviation from the
OEM's guided installation defaults is now required to enable Cisco software
installation success in a single pass.
As an additional security concern, OEMs publish and sell server
monitoring application software that uses Simple Network Management Protocol
(SNMP) traps for administrative notification. These applications are identified
in the table above. Both HPQ and Dell now enable the Windows SNMP service by
default during usage of Smart Start or Server Assistant, in preparation for the
potential usage of their management products. Some Cisco customers may object
to the enabling of the SNMP service without their knowledge during the build of
a Cisco product based on an OEM server.
It is now more important than ever for an installer to be vigilant when
using these OEM guided installation utilities. Merely pressing Enter to accept
the answer file defaults that are scripted into these utilities is not
The solutions to this problem are explained in detail below.
If any one or more of the following Windows services or components are
required for the Cisco application, ensure that they are enabled during the
interrogative portion of HPQ Smart Start, Dell Server Assistant, or IBM Server
Guide use. The following are merely examples. Default installation by Windows
of other services may be prohibited by these guided installation products. Take
note of the utility's defaults during usage and compare against logical
knowledge of the technical needs of the Cisco application that is to be
installed on the target server.
IIS and IIS sub-components (SMTP, FTP, and so
Microsoft Message Queuing Service (MSMQ)
Remote Storage Services
Windows Media Services
If the customer does not want SNMP, disable the default enabling of
SNMP during the interrogative portion of HPQ Smart Start, Dell Server
Assistant, or IBM Server Guide use, as applicable.